How Salesforce Admins Are Evolving to Run the Agentic Enterprise
Salesforce Admins Podcast
Today on the Salesforce Admins Podcast, we talk to Rebecca Saar, Senior Director of Admin Relations at Salesforce. Join us as we chat about governance, productivity, and why Salesforce Admins are more essential than ever in the agentic enterprise. You should for the full episode, but here are a few takeaways from our conversation with Rebecca Saar. Admins are becoming the guardians of trust As AI becomes an ever bigger part of our day-to-day lives, I wanted to bring Rebecca Saar on the pod to talk about what changes and what stays the same. One thing she emphasizes is that admins are here to...
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How Can Agentforce Help Manage a Salesforce Backlog?
Salesforce Admins Podcast
Today on the Salesforce Admins Podcast, we talk to Neil Foglio, Solution Architect at Arkus. Join us as we chat about how to use a backlog to prioritize requests in your Salesforce org, and how Agentforce can help improve transparency and trust. You should for the full episode, but here are a few takeaways from our conversation with Neil Foglio. Why Salesforce Admins need a backlog We talk a lot about forward-looking statements on this podcast, but what about that thing trailing along behind you? That’s right, it’s your technical debt. If you’re facing a mountain of requests, this...
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The Future of Salesforce Setup Is Agent-Driven
Salesforce Admins Podcast
Today on the Salesforce Admins Podcast, we talk to Cheryl Feldman, Senior Director of Product Management at Salesforce. Join us as we chat about how Agentforce is reshaping the Setup experience. You should for the full episode, but here are a few takeaways from our conversation with Cheryl Feldman. From 1,300 pages to one conversation Let’s be honest. Setup has always been where the real admin magic happens. But it can be surprisingly complicated to answer a simple question, like, “Why can’t my user edit this record?” As Cheryl Feldman explains, it’s because Setup has slowly grown...
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How Does Agent Script Give Admins More Control?
Salesforce Admins Podcast
Today on the Salesforce Admins Podcast, we talk to Joshua Birk, Senior Director of Admin Evangelism at Salesforce. Join us as we chat about how to get started with Agent Script and how it helps admins build better AI agents. You should for the full episode, but here are a few takeaways from our conversation with Joshua Birk. What is Agent Script? Big changes are coming to how admins build AI agents with Salesforce, and so I’ve brought Josh Birk on the pod to help us understand what’s going on with the new Agentforce Builder. There are backend updates to the Atlas Reasoning Engine, but...
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What Are True to the Core Deep Dives at TDX?
Salesforce Admins Podcast
Today on the Salesforce Admins Podcast, we talk to Kate Lessard, Lead Admin Evangelist at Salesforce. Join us as we chat about the new True to the Core Deep Dive sessions coming to TDX. You should for the full episode, but here are a few takeaways from our conversation with Kate Lessard. True to the Core Deep Dives are coming to TDX If you’ve been enjoying the True to the Core Deep Dive video series, we’ve got something exciting coming up for you at TDX. Each month, we host a virtual Q&A session with Salesforce product leaders about a topic chosen by the community. It’s a great...
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How Do I Understand a Complex Salesforce Formula Quickly?
Salesforce Admins Podcast
Today on the Salesforce Admins Podcast, we talk to Gaurang Mathur, Senior Product Manager on the AI App Development team at Salesforce. Join us as we chat about how Setup with Agentforce is changing the way admins create, modify, and understand formulas. You should for the full episode, but here are a few takeaways from our conversation with Gaurang Mathur. The massive scale of Salesforce Formulas If you’re like me, you’ve spent more time than you’d like combing through your formulas for missing parentheses and commas. That’s where this week’s guest, Gaurang Mathur, comes in. As a...
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How Agentforce Vibes Is Changing How Salesforce Admins Build Apps
Salesforce Admins Podcast
Today on the Salesforce Admins Podcast, we talk to Tiaan Kruger, Senior Director of Product Management at Salesforce. Join us as we chat about Agentforce Vibes and what it really means to build with AI on the Salesforce platform. You should for the full episode, but here are a few takeaways from our conversation with Tiaan Kruger. Agentforce Vibes is evolving If you caught the Admin Keynote at Dreamforce ‘25, you might recognize Tiaan from his Setup with Agentforce and Slackbot demos. Right now, he’s looking at new ways to help admins expand their toolkits with Agentforce Vibes. As Tiaan...
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The Importance of Human in the Loop for Agentforce
Salesforce Admins Podcast
Today on the Salesforce Admins Podcast, we talk to Joshua Birk, Senior Director of Admin Evangelism at Salesforce. Join us as we chat about how the human in the loop is key to building reliable, predictable AI. You should for the full episode, but here are a few takeaways from our conversation with Joshua Birk. Understanding the guardrails around AI It seems like every week, there’s a new headline about an AI agent doing something it shouldn’t. As Josh explains, that’s because we’re still in the process of understanding AI as a tool. That’s why we sat down to discuss how to build...
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Setup with Agentforce Makes Salesforce Admin Tasks Easier
Salesforce Admins Podcast
Today on the Salesforce Admins Podcast, we talk to Cheryl Feldman, Senior Director of Product Management at Salesforce. Join us as we chat about how Agentforce will make Setup smarter, faster, and way more helpful. You should for the full episode, but here are a few takeaways from our conversation with Cheryl Feldman. Setup made simple Cheryl Feldman is on a quest to make Setup easier for admins, and she’s the perfect person to get it done. She’s been a Salesforce customer, an admin, and an architect, so she knows how difficult it can be to answer seemingly simple questions, like, “How...
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From Invisible to Intentional: A Practical Way Admins Can Approach Salesforce Security
Salesforce Admins Podcast
Today on the Salesforce Admins Podcast, we talk to Laura Pelkey, Director of Customer Security Communications & Engagement, and Kylie McKlveen, Director of Product Marketing at Salesforce. Join us as we chat about how admins can level up the security of their orgs using a simple framework for understanding security in Salesforce. You should for the full episode, but here are a few takeaways from our conversation with Laura Pelkey and Kylie McKlveen. The three key areas of Salesforce security Security can feel complicated and unapproachable, especially at the pace at which the...
info_outlineToday on the Salesforce Admins Podcast, a holiday fable.
The Gift of the Admin
Once, in a company not unlike yours,
There was an Admin named Riley—
The kind of Admin who could fix a broken report
Before the requestor even finished explaining it.
Now, every season brought its own challenges.
Deadlines, new features, odd little mysteries
That crept into the org like snowflakes—
Unique, intricate, and occasionally inconvenient.
But this season felt different.
People were tired.
Teams were stretched.
And the org itself seemed to sigh
Under the weight of so many expectations.
So Riley decided to give a gift.
Not a wrapped one,
Not a shiny one,
But a gift only an Admin could give:
Clarity.
Riley began quietly, almost invisibly—
Cleaning up old fields no one used,
Fixing automation that everyone complained about
But no one had time to understand.
Organizing objects like a librarian
Restoring order to a well-loved shelf.
They documented things no one remembered building.
They created a dashboard that told the truth
In a way executives could finally understand.
They met with a team that felt unheard
And turned their ideas into something real.
Little by little, the org brightened.
People moved with more confidence.
Decisions came easier.
Work flowed instead of stumbled.
And one morning, someone said,
“I don’t know what changed,
But everything just feels clearer.”
Riley just smiled.
The best Admin work often goes unseen—
But never unfelt.
Because the gift of the Admin
Isn’t the features they build
Or the bugs they squash
Or the fires they quietly put out.
The gift of the Admin
Is alignment.
The gift of the Admin
Is understanding.
The gift of the Admin
Is a better tomorrow,
Built one thoughtful choice at a time.
And that’s a gift
Every org needs—
No matter the season.
Make sure subscribe to the Salesforce Admins Podcast to hear a new episode every week. Happy holidays!
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Full show transcript
Happy holidays, Salesforce Admins. Rather than a traditional episode, I’ve decided to give you a modern fable. It’s called “The Gift of the Admin.”
Once, in a company not unlike yours,
There was an Admin named Riley—
The kind of Admin who could fix a broken report
Before the requestor even finished explaining it.
Now, every season brought its own challenges.
Deadlines, new features, odd little mysteries
That crept into the org like snowflakes—
Unique, intricate, and occasionally inconvenient.
But this season felt different.
People were tired.
Teams were stretched.
And the org itself seemed to sigh
Under the weight of so many expectations.
So Riley decided to give a gift.
Not a wrapped one,
Not a shiny one,
But a gift only an Admin could give:
Clarity.
Riley began quietly, almost invisibly—
Cleaning up old fields no one used,
Fixing automation that everyone complained about
But no one had time to understand.
Organizing objects like a librarian
Restoring order to a well-loved shelf.
They documented things no one remembered building.
They created a dashboard that told the truth
In a way executives could finally understand.
They met with a team that felt unheard
And turned their ideas into something real.
Little by little, the org brightened.
People moved with more confidence.
Decisions came easier.
Work flowed instead of stumbled.
And one morning, someone said,
“I don’t know what changed,
But everything just feels clearer.”
Riley just smiled.
The best Admin work often goes unseen—
But never unfelt.
Because the gift of the Admin
Isn’t the features they build
Or the bugs they squash
Or the fires they quietly put out.
The gift of the Admin
Is alignment.
The gift of the Admin
Is understanding.
The gift of the Admin
Is a better tomorrow,
Built one thoughtful choice at a time.
And that’s a gift
Every org needs—
No matter the season.
Happy holidays, Salesforce Admins.