How MuleSoft Helps Salesforce Admins Build Better Agents
Salesforce Admins Podcast
Today on the Salesforce Admins Podcast, we talk to Mofeyi Oluwalana, Director of Product Management at Salesforce. Join us as we chat about MuleSoft, Flow, Agentforce, and what happens when agents need to take action beyond Salesforce. You should for the full episode, but here are a few takeaways from our conversation with Mofeyi Oluwalana. MuleSoft creates agent-friendly business processes Agentforce can be truly transformative for our business processes, but sometimes it’s easier said than done—especially when multiple platforms are involved. That’s why I sat down with Mofeyi...
info_outline
How Can Salesforce Admins Find Simple Agentforce Use Cases?
Salesforce Admins Podcast
Today on the Salesforce Admins Podcast, we talk to Kacie Molina, Salesforce Consultant at Kawaii Cloud. Join us as we chat about how admins can start small with Agentforce and still make a big impact. You should for the full episode, but here are a few takeaways from our conversation with Kacie Molina. Why you should start small with Agentforce With all the capabilities Agentforce brings to Salesforce, it’s easy to dream big. Big projects, however, require major organizational investments in time, planning, and execution. My guest this week, Kacie Molina, has some simple advice for her...
info_outline
How Do Admins Set Up Agentforce Coworker in Salesforce
Salesforce Admins Podcast
Today on the Salesforce Admins Podcast, we talk to Parth Shah, Director of Product Marketing, and Rikke Hovgaard, Director of Product Management for the Agentforce Coworker team at Salesforce. Join us as we chat about Agentforce Coworker and what it means for the way admins help teams get work done. You should for the full episode, but here are a few takeaways from our conversation with Parth Shah and Rikke Hovgaard. Agentforce Coworker brings AI into everyday business work AI has been a game changer for coding, but integrating it into normal business processes has proved more challenging....
info_outline
What are Security Essentials for Salesforce Admins
Salesforce Admins Podcast
Today on the Salesforce Admins Podcast, we talk to Laura Pelkey, Director of Customer Security Communications and Engagement, and Sabrina Simeroth, Product Manager for Security Center at Salesforce. Join us as we chat about security essentials for the summer and how Salesforce is helping admins protect their data. You should for the full episode, but here are a few takeaways from our conversation with Laura Pelkey and Sabrina Simeroth. Why admins are a target Security doesn’t take a summer vacation. And while AI is helping all of us do more things faster than ever before, it’s also...
info_outline
How Agentforce Helped Build a Food Waste Solution in Days
Salesforce Admins Podcast
Today on the Salesforce Admins Podcast, we talk to Parth Sevak, Director of Technology and Principal Architect at Incepta. Join us as we chat about how Parth built a multi-agent system designed to connect surplus food with the people and organizations that need it the most and won the Agentforce for Good Grand Prize at the TDX Hackathon. You should for the full episode, but here are a few takeaways from our conversation with Parth Sevak. The Hackathon project focused on reducing food waste If you listened to last week’s episode with Alexandra Iyer, you know that Agentforce for Good was a...
info_outline
Agentforce for Good Shows the Power of Inclusive Innovation
Salesforce Admins Podcast
Today on the Salesforce Admins Podcast, we talk to Alexandra Iyer, Director of Marketing Strategy and AI Transformation, and Global EVP of Abilityforce at Salesforce. Join us as we chat about the Agentforce for Good Hackathon at TDX and what happens when technology, accessibility, and community come together to solve real-world problems. You should for the full episode, but here are a few takeaways from our conversation with Alexandra Laxmi Iyer. Agentforce for Good expands AI beyond business problems This year, we added a new twist to the types of problems you could solve for at the TDX...
info_outline
Salesforce Admins Can Reduce Risk With Proactive Security
Salesforce Admins Podcast
Salesforce Admins Can Reduce Risk With Proactive Security Today on the Salesforce Admins Podcast, we talk to Kate Lessard, Lead Admin Evangelist at Salesforce. Join us as we chat about why security is the foundation for how data, automation, and AI work together. You should for the full episode, but here are a few takeaways from our conversation with Kate Lessard. Why strong security is proactive, not reactive Security can often feel like the elephant in the room. Everyone knows it’s important, but the amount of work needed to do it right can feel daunting. Thorny...
info_outline
Can AI Help Salesforce Admins Build Apps More Efficiently?
Salesforce Admins Podcast
Today on the Salesforce Admins Podcast, we talk to Nick McOwen, Senior Salesforce Administrator at Alpine Intel. Join us as we chat about his path to Salesforce and the TDX workshop he gave about the development lifecycle, sandboxes, and data masking. You should for the full episode, but here are a few takeaways from our conversation with Nick McOwen. Nick’s unconventional path into Salesforce Nick is the second touring musician I’ve had on the show this month—I promise I’m not raiding a recording studio somewhere just to find podcast guests. He was waiting tables in between gigs when...
info_outline
How Headless 360 Helps Admins Bring Salesforce Anywhere
Salesforce Admins Podcast
Today on the Salesforce Admins Podcast, we talk to Khushwant Singh, SVP of Product Management for the AI Application Development Platform at Salesforce. Join us as we chat about what Headless 360 means for admins and how Salesforce is building towards a future where setting up complex systems becomes a conversation, not a checklist. You should for the full episode, but here are a few takeaways from our conversation with Khushwant Singh. What is Salesforce Headless 360? If you’re not a developer, the idea of a “headless” platform may sound a little spooky. My guest this week, Khushwant...
info_outline
Why Pattern Recognition Matters for Salesforce Admins
Salesforce Admins Podcast
Today on the Salesforce Admins Podcast, we talk to Adam Stark, CRM Systems Administrator at Belmont University. Join us as we chat about how his experience as a musician with learning and pattern recognition has set him up for success as a Salesforce Admin. You should for the full episode, but here are a few takeaways from our conversation with Adam Stark. From the stage to the Salesforce Admin chair I met Adam Stark at TDX, and he had such an interesting path to becoming a Salesforce Admin that I had to bring him on the show. Based out of Nashville, he’s been a professional touring...
info_outlineToday on the Salesforce Admins Podcast, a holiday fable.
The Gift of the Admin
Once, in a company not unlike yours,
There was an Admin named Riley—
The kind of Admin who could fix a broken report
Before the requestor even finished explaining it.
Now, every season brought its own challenges.
Deadlines, new features, odd little mysteries
That crept into the org like snowflakes—
Unique, intricate, and occasionally inconvenient.
But this season felt different.
People were tired.
Teams were stretched.
And the org itself seemed to sigh
Under the weight of so many expectations.
So Riley decided to give a gift.
Not a wrapped one,
Not a shiny one,
But a gift only an Admin could give:
Clarity.
Riley began quietly, almost invisibly—
Cleaning up old fields no one used,
Fixing automation that everyone complained about
But no one had time to understand.
Organizing objects like a librarian
Restoring order to a well-loved shelf.
They documented things no one remembered building.
They created a dashboard that told the truth
In a way executives could finally understand.
They met with a team that felt unheard
And turned their ideas into something real.
Little by little, the org brightened.
People moved with more confidence.
Decisions came easier.
Work flowed instead of stumbled.
And one morning, someone said,
“I don’t know what changed,
But everything just feels clearer.”
Riley just smiled.
The best Admin work often goes unseen—
But never unfelt.
Because the gift of the Admin
Isn’t the features they build
Or the bugs they squash
Or the fires they quietly put out.
The gift of the Admin
Is alignment.
The gift of the Admin
Is understanding.
The gift of the Admin
Is a better tomorrow,
Built one thoughtful choice at a time.
And that’s a gift
Every org needs—
No matter the season.
Make sure subscribe to the Salesforce Admins Podcast to hear a new episode every week. Happy holidays!
Podcast swag
Admin Trailblazers Group
Social
Love our podcasts?
Subscribe today or review us on iTunes!
Full show transcript
Happy holidays, Salesforce Admins. Rather than a traditional episode, I’ve decided to give you a modern fable. It’s called “The Gift of the Admin.”
Once, in a company not unlike yours,
There was an Admin named Riley—
The kind of Admin who could fix a broken report
Before the requestor even finished explaining it.
Now, every season brought its own challenges.
Deadlines, new features, odd little mysteries
That crept into the org like snowflakes—
Unique, intricate, and occasionally inconvenient.
But this season felt different.
People were tired.
Teams were stretched.
And the org itself seemed to sigh
Under the weight of so many expectations.
So Riley decided to give a gift.
Not a wrapped one,
Not a shiny one,
But a gift only an Admin could give:
Clarity.
Riley began quietly, almost invisibly—
Cleaning up old fields no one used,
Fixing automation that everyone complained about
But no one had time to understand.
Organizing objects like a librarian
Restoring order to a well-loved shelf.
They documented things no one remembered building.
They created a dashboard that told the truth
In a way executives could finally understand.
They met with a team that felt unheard
And turned their ideas into something real.
Little by little, the org brightened.
People moved with more confidence.
Decisions came easier.
Work flowed instead of stumbled.
And one morning, someone said,
“I don’t know what changed,
But everything just feels clearer.”
Riley just smiled.
The best Admin work often goes unseen—
But never unfelt.
Because the gift of the Admin
Isn’t the features they build
Or the bugs they squash
Or the fires they quietly put out.
The gift of the Admin
Is alignment.
The gift of the Admin
Is understanding.
The gift of the Admin
Is a better tomorrow,
Built one thoughtful choice at a time.
And that’s a gift
Every org needs—
No matter the season.
Happy holidays, Salesforce Admins.