Franchise Everything
Greg Nathan is recognised as a global authority and thought leader on the psychology of franchising, and notably to many, on the franchisee-franchisor relationship. In 35+ years of researching the science of successful franchise relations, Greg and his team have developed widely used, world-leading tools and models in franchising. In this discussion, Greg shares his insights on franchise recruitment best practices, a critical topic for any franchisor aiming to grow their network. He highlights the need for responsible franchisors to invest time and effort in the...
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In this discussion of the Franchise Everything podcast, Carla Sconce, the founder of HIIT Pilates, shares the five key factors that have contributed to the success so far, of her fitness brand. From identifying a unique fitness offering between personal training and reformer pilates, to creating a class structure that ensures a fast-paced, engaging experience for all participants, Carla dives deep into her business model. We discuss the importance of a focused instructor training program that fosters a supportive community within the studio. Carla highlights how instructors play...
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What if you could own a business where customers always need your service? Andrew Walker, Chief of Franchise Development at , shares invaluable insights into the company’s proven business model. With over 30 years in the industry, Andrew explains how Poolwerx has evolved from a single-van operation into a scalable franchise powerhouse, blending retail stores, mobile services, and commercial contracts. Andrew dives deep into the hub-and-spoke system, where franchisees start with mobile vans and expand into retail hubs, supported by data-driven territory mapping. He...
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What does it take to build a doughnut brand people remember? Founders Rose and Jim Stupas at their Bendigo Marketplace store share how they built a doughnut franchise that stands out in a crowded market. With a family history in baking and a focus on centralized production, they’ve created a model that allows franchisees to thrive without needing baking expertise. They talk about the power of strong branding, the nostalgic Americana theme that captures attention, and their “Three P’s” approach—Product, Position, and People—that keeps everything on...
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Speak to JD directly to help you make more sales! [email protected] What if you could keep your customers coming back and grow your sales fast – without offering discounts? John Dwyer, the founder of , is a marketing genius focused on customer loyalty and innovative strategies that lead to long-term business growth. With decades of experience, John has guided countless businesses in building strong, lasting relationships with their customers. In this conversation, John dives into the psychology behind customer behavior and explains how to create experiences that truly...
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Franchising success isn't about shortcuts, it's built on resilience, customer focus, and the willingness to adapt. Raman Swaminathan's journey proves that even when starting from scratch, smart strategies and genuine relationships can turn struggles into thriving businesses. From his early days in India, where he worked as a journalist covering major political events and even rubbed shoulders with Nelson Mandela during a historic cricket tour, to his career in IT and diplomacy, Raman’s story is full of unexpected twists. When he moved to Australia, he took a big...
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Data is the silent powerhouse that fuels strategic decision-making. In this discussion, we explore the science behind business decisions and how innovative data solutions drive smarter choices with Vanessa Wilmot, MD geotech Vanessa shares how using innovative data solutions can transform the way businesses operate, helping leaders make smarter and more strategic choices. From identifying high-potential franchise locations to understanding customer behaviour on a deeper level, she highlights how businesses can use real-time insights to stay ahead of the curve. She...
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Marco Zahrouni's journey from Iran to Australia is a story of resilience and determination. Facing immense challenges, he navigated a difficult migration path before finding stability and purpose in building his own business. From working various jobs to eventually running a successful cleaning franchise, his experiences shed light on the realities of starting over in a new country. In this broad discussion around the brand and business model, Hash Tayeh, CEO, and Tarun Sachdeva, Global Strategy Partner, explain key aspects of the brand in detail. In this conversation,...
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Seal-A-Fridge is a leading franchise specialising in fridge seal replacement and maintenance. With over a decade of experience and a network of franchisees across Australia and New Zealand, Seal-A-Fridge offers a unique business model with low entry costs and no ongoing royalty fees allowing franchisees to maximise their profits and enjoy predictable expenses. In this discussion with Adrian Warner and Anya Hayward, the franchisors of Seal-A-Fridge, to explore the franchise business model in depth: Why Seal-A-Fridge removed royalty fees and how it benefits franchisees How low...
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Burgertory is a fast growing fast casual burger business currently with 18 locations in Victoria and a location about to open in Sydney, as well as Master Licenses sold internationally. In this broad discussion around the brand and business model, Hash Tayeh, CEO, and Tarun Sachdeva, Global Strategy Partner, explain key aspects of the brand in detail. Hash didn’t actually believe in the franchising business model for some time, until he had proven the concept himself with his own corporate stars that he ran for some time. With a site selection strategy described as...
info_outlineFranchising success isn't about shortcuts, it's built on resilience, customer focus, and the willingness to adapt.
Raman Swaminathan's journey proves that even when starting from scratch, smart strategies and genuine relationships can turn struggles into thriving businesses.
From his early days in India, where he worked as a journalist covering major political events and even rubbed shoulders with Nelson Mandela during a historic cricket tour, to his career in IT and diplomacy, Raman’s story is full of unexpected twists.
When he moved to Australia, he took a big leap into franchising with PACK & SEND, starting with one location and eventually growing to three successful stores.
Along the way, he faced financial struggles, tough decisions, and the challenge of making it all work. But what really stands out is his approach to business: putting customers first, building genuine relationships, and staying adaptable.
0:00 Introduction
0:37 Raman's Upbringing in Calcutta and New Delhi, Multilingual Background, and Education in Commerce and IT
2:22 Transcribing interviews and joining Kapil Dev’s sports media team
4:44 Historic Cricket Tour to Post-apartheid South Africa and Meeting Nelson Mandela
6:26 Raman’s role at the Canadian High Commission and Dutch Embassy after leaving the media
9:50 Moving to Australia in 2004, securing permanent residency, and his early career at IBM
15:10 Raman and his partners explore franchising, and attend expos
19:14 Discovering Pack and Send on the Website
20:50 Challenges of the First Store launching at Greenfield location in North Sydney
25:47 Tough decision to acquire a second store in Crows Nest
27:23 How Raman and his team stabilized their franchises by focusing on customer relationships
28:02 Expanding to a Third Location at the Castle Hill Store
31:10 The Keys to Franchise Success: Customer Service, Personalized Interactions, and Growth from Small Clients
35:54 Wrap Up
Podcast Produced by: www.franchisebusinesshub.com.au
Listen or Watch on;
Spotify: https://tinyurl.com/2zmfehud
Apple Podcasts: https://tinyurl.com/3fkeuwxj
Amazon Music: https://tinyurl.com/mryezat7
YouTube: https://youtu.be/0riD5XLXtg8