loader from loading.io

CarlGould-#70secondCEO- Fixing Complaints

Carl Gould #70secondCEO

Release Date: 04/19/2021

Carl-Gould-#70secondCEO-Companies Will Align with You Based on Your Why show art Carl-Gould-#70secondCEO-Companies Will Align with You Based on Your Why

Carl Gould #70secondCEO

Companies Will Align with You Based on your Why Hi everyone, Carl Gould here with your #70secondCEO. Just a little over a one minute investment every day for a lifetime of results.  Ocean floor, does that sound familiar? That is a $2 necklace that they charge you 20 bucks for and we pay $18 for the story and $2 for the necklace. So having a good why and a good story is a good compliment to your how, but you gotta have the how. The how allows you to have premium pricing, okay? And that's where we need to be the authority. In winter, this will sound counterintuitive, but during winter, your...

info_outline
Carl-Gould-#70secondCEO-For the Next 5 Years Win on The How show art Carl-Gould-#70secondCEO-For the Next 5 Years Win on The How

Carl Gould #70secondCEO

For the Next 5 Years Win on The How  Hi everyone, Carl Gould here with your #70secondCEO. Just a little over a one minute investment every day for a lifetime of results. There's a lot of enterprise value reasons for doing it, but more so, how'd I do on that? So far, I am reading right off the script, which is holding up the cards over there. But you will win on the how. Here's a good example. Uber. Uber is the best example of winning on how that I've ever seen. They took a whole bunch of technology that already exists, put it on an app, and handed it to you, and say, you get to be the...

info_outline
Carl-Gould-#70secondCEO-Who You Say No To Matters as Much as Who You Say Yes To Pt 2 show art Carl-Gould-#70secondCEO-Who You Say No To Matters as Much as Who You Say Yes To Pt 2

Carl Gould #70secondCEO

Who You Say No To Matters as Much as Who You Say Yes To Pt: 2 Hi everyone, Carl Gould here with your #70secondCEO. Just a little over a one minute investment every day for a lifetime of results.   Low performers, who complains about not being accountable. Low performers, you're getting it, right? Go to battle with those that you could do that. All right, so now I'll give you some of the trends that I'm seeing. All right, so we do business and we've advised companies in 78 countries. One of the advantages of that is we see trends before they come here and we also, for our other than...

info_outline
Carl-Gould-#70secondCEO-Who You Say No To Matters as Much as Who You Say Yes To show art Carl-Gould-#70secondCEO-Who You Say No To Matters as Much as Who You Say Yes To

Carl Gould #70secondCEO

Who You Say No To Matters as Much as Who You Say Yes To  Hi everyone, Carl Gould here with your #70secondCEO. Just a little over a one minute investment every day for a lifetime of results.   So now business owners, I won't embarrass you by asking you to stand up if there's somebody in your business you would need to fire because you would all stand up, but you need to let that person go. Who you say no to on your team is equally as important to who you say yes to on your team. I would rather have a smaller team of high performers than a larger team that has mid or lower...

info_outline
Carl-Gould-#70secondCEO-Stay Focused on Your Core Audience show art Carl-Gould-#70secondCEO-Stay Focused on Your Core Audience

Carl Gould #70secondCEO

Stay Focused on Your Core Audience   Hi everyone, Carl Gould here with your #70secondCEO. Just a little over a one minute investment every day for a lifetime of results.  You bring somebody in that's really not as passionate or you're not in the core audience. I'd be like, what are they doing? Letting this person in. If they do that, they must be lowering their standard. Do what I mean? So you've got to maintain your standards at all costs. Companies in winter that do that win the companies that don't lose. And right now, Walmart, John Deere, Bud Light, all these, they're all...

info_outline
Carl-Gould-#70secondCEO-Protect Your Core Audience and Be Vocal About Saying No show art Carl-Gould-#70secondCEO-Protect Your Core Audience and Be Vocal About Saying No

Carl Gould #70secondCEO

Protect Your Core Audience and Be Vocal About Saying No  Hi everyone, Carl Gould here with your #70secondCEO. Just a little over a one minute investment every day for a lifetime of results.  We can't have anybody mad at us, so we have to try to include everybody. But that's not the way to do it, right? You need to protect your core audience and be vocal and proactive about saying no to the rest. Right? I thought Tim Scott, Tim Scott from Apple, gave a great interview and somebody said to try to catch him out, and they said. Does it upset you that you are too expensive for certain...

info_outline
Carl-Gould-#70secondCEO-Winter Is Not the Time to Discount show art Carl-Gould-#70secondCEO-Winter Is Not the Time to Discount

Carl Gould #70secondCEO

Winter Is Not the Time to Discount Hi everyone, Carl Gould here with your #70secondCEO. Just a little over a one minute investment every day for a lifetime of results.   There are two categories you fall into as a provider. You are either number one or you are invisible. There is no in-between in winter. What a lot of you are doing is you are using what I would call fall or autumn pricing strategies. You are discounting, major no-no in winter. Not discounting, okay? You don't want a discount. You have promotions and you can have tiers of pricing. You don't want a discount. Here's...

info_outline
Carl-Gould-#70secondCEO-Customers Must See Your Commitment show art Carl-Gould-#70secondCEO-Customers Must See Your Commitment

Carl Gould #70secondCEO

Customers Must See Your Commitment Hi everyone, Carl Gould here with your #70secondCEO. Just a little over a one minute investment every day for a lifetime of results. What we wanna do is we wanna understand consumer preferences so we can match what we do to how they buy. Because it'll, now, and here's one of the areas your consumers can sniff you out. So I've had a few one-on-one conversations with a number of you yesterday, and I can sniff you guys out, right? They're so easy to find, and consumers can sniff you out as well. They can tell are you running your business from convenience or...

info_outline
Carl-Gould-#70secondCEO-Winter Cycles Favor the Experts show art Carl-Gould-#70secondCEO-Winter Cycles Favor the Experts

Carl Gould #70secondCEO

Hi everyone, Carl Gould here with your #70secondCEO. Just a little over a one minute investment every day for a lifetime of results. Winter, we all seek out authority and we listen to them and we listen to everything they do and we ignore every other red flag because they're an authority and we beg for it during winter. So do consumers. So we want to run our businesses knowing that we can understand that what people are looking for in leadership, got to be authentic, right? Technology has educated consumers to the point that they can smell bullshit a mile away, right? If you're not really...

info_outline
Carl-Gould-#70secondCEO-Find Money in Your Blindspot show art Carl-Gould-#70secondCEO-Find Money in Your Blindspot

Carl Gould #70secondCEO

Blind Spots: Where Your Business Leaks the Most Money Hi Everyone, Carl Gould here your #70secondCEO, just over a minute of investment per day for a lifetime of results. Results people sometimes struggle with their system’s people. Relationship people sometimes struggle with the detail’s people. Now again, I’m pretty sure this doesn’t happen in any of your businesses, but again you have heard a rumor this can saddle some other companies. Ok, and so, we want to be aware that we’re not saying we’re not in the camp of work on your weaknesses all day long so you can become a...

info_outline
 
More Episodes

Leverage industry complaints with guarantees that fix them like Carl did, listen and learn more...

Read full transcript:

Hi everyone, Carl Gould here with your #70secondCEO. Just a little over a one minute investment every day for a lifetime of results.

Start time, finish time, no contractor driven change orders, senior project manager and our guarantee was, you would have the same shrub and plant material one year later. I guarantee the plants I said “you will have the same number of plant materials”, so the plant called for 500 shrubs, I would just plant 10% more, I had a loss rate of 3 to 5%, I go back the next year, you counted them all, you thought you're getting a freebie because you thought you saw a few dead ones. I’d say “ yeah, you know what, Frank you’d better go out there and count them, make sure we got enough”, and then you would count like 500 and 10 and a call for 500 and I would say “so Frank, how many did you come up with?” they say “no, um I think you're okay”, no I think I got 500 and 10, Frank don’t I ? and so we would have a laugh about it and then I would say “yeah I over planted you, I added one on every row da-da-da”, so my guys, the old ones throw and get the truck and we go, see you later, we meet our threshold. And so if you can solve one of them, that’s your bronze up-sell, so what I want you to do going forward is on every single project, give them the standard scope of work proposal and then for every industry complaint you can fix, you're gonna offer an option with those in it.

Like and follow this podcast so you can learn more. My name is Carl Gould and this has been your #70secondCEO.