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CarlGould-#70secondCEO- Fixing Complaints

Carl Gould #70secondCEO

Release Date: 04/19/2021

Carl-Gould-#70secondCEO-Strategic Alliance Partnerships: Multiply Your Growth Through Cross-Promotion show art Carl-Gould-#70secondCEO-Strategic Alliance Partnerships: Multiply Your Growth Through Cross-Promotion

Carl Gould #70secondCEO

Summary: In this #70secondCEO episode, Carl Gould introduces the power of S-A-P growth—Strategic Alliance Partnerships. He explains how actively cross-promoting complementary, non-competing services to shared ideal clients can accelerate growth. By referring trusted partners like a carpet cleaner promoting a gutter cleaner (and vice versa), both businesses gain credibility and access to pre-qualified customers. It's a smart, low-cost growth strategy based on mutual benefit and client trust.   Read full transcript: Hi everyone, Carl Gould here with your #70secondCEO. Just a little over...

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Carl-Gould-#70secondCEO-Stop Discounting Charge Like the Expert You Are show art Carl-Gould-#70secondCEO-Stop Discounting Charge Like the Expert You Are

Carl Gould #70secondCEO

Summary: In this episode of #70secondCEO, Carl Gould challenges the common urge to discount services when launching or growing your business. Using Oprah Winfrey and Richard Branson as examples, Carl emphasizes that true experts don’t lower their prices to gain traction—they lead with value and confidence. If you're an expert, price like one, and always include a high-end option in every proposal you present.   Read Transcription Hi everyone, Carl Gould here with your #70secondCEO. Just a little over one minute investment every day for a lifetime of results. If Richard Branson or...

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Carl-Gould-70secondCEO-Why Every Business Needs a Carl-Gould-70secondCEO-Why Every Business Needs a "Whole Enchilada Offer" Even If No One Buys It

Carl Gould #70secondCEO

Summary: In this episode of #70secondCEO, Carl Gould explains why your business must have a top-tier, premium-level offering—regardless of whether anyone ever buys it. This “McDaddy” or white-glove service elevates your brand, creates perceived value, and acts as a powerful marketing tool. Carl walks you through how to price it (hint: double it... twice) and how it influences customer perception just like a luxury car displayed under spotlights in a showroom. Read full transcript: Hi Everyone, Carl Gould here your #70secondCEO, just over a minute of  investment per day for a...

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Carl-Gould-#70secondCEO-The First Rule of the Obnoxious Offer: Stop Loving Your Product and Start Loving Your Customer show art Carl-Gould-#70secondCEO-The First Rule of the Obnoxious Offer: Stop Loving Your Product and Start Loving Your Customer

Carl Gould #70secondCEO

Summary: In this episode of #70secondCEO, Carl Gould challenges business owners to shift their focus from product obsession to customer connection. Success isn’t just about what you sell—it’s about how your brand makes people feel. Learn the first lesson of crafting an "obnoxious offer" and why understanding your customer's values, experiences, and perceptions is more important than the utility of your product. Whether it’s a luxury watch or a smartphone, people buy for more than function—they buy for meaning. Read full transcript: Hi Everyone, Carl Gould here your #70secondCEO,...

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Carl-Gould-#70secondCEO- Timeless vs. Timely: The 5x5x5 Social Media Strategy show art Carl-Gould-#70secondCEO- Timeless vs. Timely: The 5x5x5 Social Media Strategy

Carl Gould #70secondCEO

Summary: In this episode of #70secondCEO, Carl Gould shares a simple framework for building a consistent social media presence by balancing timeless (evergreen) and timely (real-time, relevant) content. Discover how to save time and energy by outsourcing your timeless posts while focusing your creative efforts on timely content. Plus, learn Carl’s 5x5x5 strategy: 5 posts a day, 5 days a week, on 5 platforms—a scalable formula for social media success. Read full transcript: Hi everyone, Carl Gould here with your #70secondCEO. Just a little over a one minute investment every day for a...

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Carl-Gould-#70secondCEO-The 20-20-60 Rule How Leaders Empower Performance show art Carl-Gould-#70secondCEO-The 20-20-60 Rule How Leaders Empower Performance

Carl Gould #70secondCEO

Summary: In this episode of #70secondCEO, Carl Gould breaks down a simple but powerful time management formula to help leaders get others to perform at a high level. Using the 20-20-60 Rule, Carl shows how to divide your time: 20% coaching, mentoring, and empowering your team 20% strategic thinking and planning 60% doing your core responsibilities You’ll learn how to become the center of a coaching ecosystem—managing up, coaching across, and empowering down. This framework helps leaders scale results and build stronger teams. Read full transcript: Hi Everyone, Carl Gould here...

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CarlGould-#70secondCEO-Intangibles Drive Value: What Today’s Customers Really Pay For show art CarlGould-#70secondCEO-Intangibles Drive Value: What Today’s Customers Really Pay For

Carl Gould #70secondCEO

Summary: In this episode of #70secondCEO, Carl Gould shares insights from a decades-long study showing a major shift in what drives business value. Back in 1974, 95% of value came from tangible assets. Today, it’s the opposite—72% of value now comes from intangibles like brand equity, intellectual property, and mission. Carl highlights how companies like TOMS thrive not just on product quality but on brand promise and purpose. The takeaway? Don’t just polish your product—build a brand people believe in. That’s what makes your business truly valuable.   Read the full transcript:...

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Carl Gould-#70secondCEO-NO Systems Your Team: The Hidden Engines Behind Business Success show art Carl Gould-#70secondCEO-NO Systems Your Team: The Hidden Engines Behind Business Success

Carl Gould #70secondCEO

Summary: In this episode of #70secondCEO, Carl Gould breaks down the often overlooked “NO systems”—the internal operations that keep your business running behind the scenes. These include everything from email and payroll to HR and accounting—critical functions that don’t directly generate revenue but support the systems that do. Carl also emphasizes the importance of building and developing the right team: people who align with your company, fit their roles, and are trained for future growth. A well-aligned team supercharges both your YES and NO systems. If they’re not performing,...

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Carl-Gould-#70secondCEO-The Power of YES Systems: Your Businesss Operational Backbone show art Carl-Gould-#70secondCEO-The Power of YES Systems: Your Businesss Operational Backbone

Carl Gould #70secondCEO

Summary: In this episode of #70secondCEO, Carl Gould introduces the third core function of your business—Systems—with a focus on what he calls “YES systems.” These are the processes that fulfill your promises to clients: the services you deliver, the products you sell, the experience you create. Whether you run a hotel, retail store, or law firm, YES systems are what you get paid to do. Carl explains why this part of your business must run with clockwork precision and why consistency, predictability, and tactical execution are the keys to success.   Read full transcript: Hi...

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CarlGould-#70secondCEO-Quadrant 2: Why Sales and Marketing Must Be Treated Separately show art CarlGould-#70secondCEO-Quadrant 2: Why Sales and Marketing Must Be Treated Separately

Carl Gould #70secondCEO

In this #70secondCEO episode, Carl Gould breaks down the second business quadrant: Income—where sales, marketing, and relationships drive growth. He explains why marketing (lead generation) and sales (lead conversion) are two distinct functions and why separating them is critical for performance. Learn how to set goals, structure your teams, and create clear accountability to optimize your revenue engine. Full Transcription Hi Everyone, Carl Gould here your #70secondCEO, just over a minute of  investment per day for a lifetime of results. No. 2, Second Quadrant. Right here, INCOME....

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Leverage industry complaints with guarantees that fix them like Carl did, listen and learn more...

Read full transcript:

Hi everyone, Carl Gould here with your #70secondCEO. Just a little over a one minute investment every day for a lifetime of results.

Start time, finish time, no contractor driven change orders, senior project manager and our guarantee was, you would have the same shrub and plant material one year later. I guarantee the plants I said “you will have the same number of plant materials”, so the plant called for 500 shrubs, I would just plant 10% more, I had a loss rate of 3 to 5%, I go back the next year, you counted them all, you thought you're getting a freebie because you thought you saw a few dead ones. I’d say “ yeah, you know what, Frank you’d better go out there and count them, make sure we got enough”, and then you would count like 500 and 10 and a call for 500 and I would say “so Frank, how many did you come up with?” they say “no, um I think you're okay”, no I think I got 500 and 10, Frank don’t I ? and so we would have a laugh about it and then I would say “yeah I over planted you, I added one on every row da-da-da”, so my guys, the old ones throw and get the truck and we go, see you later, we meet our threshold. And so if you can solve one of them, that’s your bronze up-sell, so what I want you to do going forward is on every single project, give them the standard scope of work proposal and then for every industry complaint you can fix, you're gonna offer an option with those in it.

Like and follow this podcast so you can learn more. My name is Carl Gould and this has been your #70secondCEO.