Q & A | Hiring Technicians for the Peak Season
Service Drive Revolution with Chris Collins
Release Date: 09/27/2024
SDR # 316 Auto Industry High Performers vs. Low Performers
Service Drive Revolution with Chris Collins
In this episode of Service Drive Revolution!, we dive deep into the mindsets and behaviors that separate top performers from low performers in the automotive service industry. Join Chris Collins and our expert coaches—James "Captain" Baumer, Matt Hoagie, Christian, Cliff, and Gator—as they share over 100 years of combined experience. This is one episode you will NOT want to miss - tons of value! Key Takeaways: - Discover the critical role of mindset in driving performance across roles like technicians, managers, and advisors. - Learn about "locus of control" and how top...
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SDR #315 With Automotive Expert Glenn Lundy!
Service Drive Revolution with Chris Collins
🚗 Glenn Lundy Is BACK! Masterclass on Leadership & Dealership Culture. Welcome to Service Drive Revolution — your go-to show for leadership, innovation, and laughs from the heart of the automotive world. In this episode, we're joined by none other than Glenn Lundy, the powerhouse behind the 800% Elite Automotive Club and host of the wildly popular Rise & Grind morning show. 💥 Buckle up — this one is packed with insights, surprises, and Glenn's signature high-octane wisdom. We talk: The art of being extraordinary in customer service Lessons from our epic team trip to London...
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SDR #314 With Emmy-Winning Sportscaster Jim Kozimor
Service Drive Revolution with Chris Collins
Broadcasting Legend Jim Kozimor on Being Extraordinary, Steph Curry, and the Art of Storytelling | SDR Podcast 🎙️ In this episode of Service Drive Revolution, Chris and Christian sit down with 3-time Emmy-winning broadcaster Jim Kozimor, who has covered everything from the NBA and NFL to the Olympics and WNBA. We dive into the mindset and preparation behind elite performance, both in broadcasting and in the service drive—and why storytelling is the secret weapon to being extraordinary. 🔥 Plus, we talk about: Christian’s “Vegas shotgun wedding” 💍 A near-ER trip from...
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SDR #313 with Grammy-Nominated Producer Scott Erickson
Service Drive Revolution with Chris Collins
In this special edition of SDR, we're bringing the energy with an exclusive interview featuring Grammy-nominated, Platinum & Gold record producer Scott Erickson — a guest speaker for our upcoming invite-only coaching meeting on April 24th, themed "The Art of Being Extraordinary." 💡 Scott dives deep into: How creativity applies in high-stakes industries Working with Disney, Barney, and big-name artists His secret to “jingle sensibility” and making memorable moments Collaboration, leadership, and customer experience at the highest level 🎙️ PLUS: Chris and Christian rant...
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The Correct Way To Present A Diagnostic Fee To Your Customers
Service Drive Revolution with Chris Collins
On today's Drive By, Chris and Coach Christian answer not one, but two questions. They explain how to correctly mark up your dealer parts so that you make the most profit. It's a straightforward answer that will guarantee higher returns and higher pay checks. They also answer a question of the controversial diagnostic fee. This fee can sometimes infuriate a customer, but when you focus on making sure the customer understands what you're doing, it makes the fee so much easier to explain and will make the customer come back to you after gaining trust and ensuring control. How do you price your...
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Channel Update: Service Drive Revolution
Service Drive Revolution with Chris Collins
Hey everyone! We wanted to let you know that we're taking a brief break from posting on this channel to focus on something exciting — our second YouTube channel! During this time, we’ll be putting all our energy into making the new channel the best it can be. Thank you so much for your support and understanding. We’ll be back soon with more amazing content, but in the meantime, don’t forget to check out our new channel for updates. Stay tuned, and we’ll see you soon!
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9 Reasons Why Service Managers Fail
Service Drive Revolution with Chris Collins
In today’s service drive revolution, Chris and Coach Christian talk about the 9 reasons why Service Managers fail. Chris provides us with a concrete list that details the mentality, work ethic, and knowledge a Service Manager should uphold in order to properly succeed. The idea here is to analyze how you’ve been performing and adopting aspects of these habits. Regardless of what you do at the dealership, these reasons can help you improve every area of your life. Let us know what you think of our Top 9 Reasons Why Service Managers Fail and leave a comment if we missed...
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Service and Parts Benchmarks for Profitability | SDR #312
Service Drive Revolution with Chris Collins
0:00 - 10:00 Christian has high blood pressure 10:00 - 14:22 Dodgers World Series 14:22 - 17:00 News 17:00 - 27:00 Service and Parts Benchmarks for Profitability Offers on Training and Books in Description Below ⬇⬇⬇ OnDemand Training For Huge Results - Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. Got a question? Call us at 1-833-3-ASK-SDR Grab Chris' New Leadership Book I AM LEADER: Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts...
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How Great CSI Can Be So Easy | SDR #311
Service Drive Revolution with Chris Collins
In this episode of Service Drive Revolution, Chris Collins and Christian Lafferty dive into strategies for achieving incredible Customer Satisfaction Index (CSI) scores in your service department. They break down key techniques for building a customer-first culture, from proactive communication and consistent follow-ups to creating memorable experiences that keep clients coming back. Whether you're facing a dip in CSI or looking to set new service standards, Chris and Christian provide actionable insights to elevate the customer experience and make lasting improvements. Tune in for advice that...
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A Behind-The Scenes Look At Top Dog 2024 | SDR #310
Service Drive Revolution with Chris Collins
In this special episode of Service Drive Revolution, we dive into our highly anticipated annual event, Top Dog. This event brings together the brightest minds in the industry—service managers and advisors—for a deep-dive discussion on the future of fixed ops. It's a unique opportunity to share insights, strategies, and trends shaping the landscape of service departments. Alongside thought-provoking panels, we celebrate excellence by giving out prestigious awards to those who have made remarkable contributions. Whether you're looking to stay ahead of industry changes or just love seeing the...
info_outlineIn this Q&A session, we dive into the challenges dealerships face when hiring car technicians during busy seasons only to downsize when demand slows down. Chris and Christian answer tough questions about seasonal hiring, managing technician layoffs, and how dealerships can better balance staffing needs without sacrificing service quality. Discover strategies to navigate the highs and lows of the service department's workflow while keeping your team motivated.
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Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
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