SDR #346: Most Shop Foremen Are Doing This Wrong (And It’s Costing You Production)
Service Drive Revolution with Chris Collins
Release Date: 02/16/2026
SDR #355: Why Customer Retention is Your Best Marketing Strategy
Service Drive Revolution with Chris Collins
Service Managers, Fixed Ops Directors, and Dealership Owners — are you tired of spending a fortune on marketing just to fill your drive with one-time customers? Most dealerships focus on "customer acquisition" while their current database is leaking out the back door. In this special "Coach Takeover" episode, our elite coaching team breaks down why retention is the only way to build a sustainable, high-profit service department. In this episode of Service Drive Revolution (#355), we break down: ✅ Why the "welcome" in the drive is the most critical moment for long-term retention ✅ The...
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SDR #354: Why Your Techs Quit & How To Motivate The Ones You Have (Part 2)
Service Drive Revolution with Chris Collins
Service Managers, Fixed Ops Directors, and Dealership Owners — your technicians are the heartbeat of your production, but most managers are losing them because they’re playing by an outdated rulebook. Motivation isn't just about the flat rate; it’s about where you place your attention and how you show your team that they actually matter. In this conclusion to our technician motivation series, we reveal the final keys to building a shop that techs never want to leave. In this episode of SDR #354, we break down: ✅ Why your "Attention" is the most valuable currency you have as a leader...
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SDR #353: Why Your Technicians Are Quitting!
Service Drive Revolution with Chris Collins
Service Managers, Fixed Ops Directors, and Dealership Leaders — your technicians are the engine of your business, but most managers are driving them into the ground without realizing it. Most dealerships misunderstand what actually motivates a technician. They think it’s only about the paycheck, but the highest-producing shops know that motivation is built on a foundation of respect, growth, and support. In this episode of SDR #353, we break down: ✅ Why treating technicians like "numbers" is the fastest way to kill production ✅ The power of the 1-on-1 lunch: How to build actual...
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SDR #352: The AI Revolution in Fixed Ops: Unfair Advantage or Impending Doom?
Service Drive Revolution with Chris Collins
Service Managers, Fixed Ops Directors, and Dealership Owners — the gap between the leaders and the laggards in our industry is about to become an abyss. Most dealerships are looking at AI as a "maybe later" project, but the early adopters are already creating an unfair advantage that saves thousands in marketing and streamlines production. In this episode of SDR #352, we break down: ✅ The "Virtual Assistant" Fail: Why bad AI implementation is driving your customers away ✅ Critical takeaways from the TMC Conference: What the future of trucking and service looks like ✅ The "Igloo Cooler"...
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SDR #351: The $50,000 Menu - Tips To Explode Your Service Drive Profits
Service Drive Revolution with Chris Collins
Service Managers, Fixed Ops Directors, and dealership leaders — your service menu is either a silent profit killer or your biggest untapped gold mine. Most dealerships treat their maintenance menu as an afterthought or a "loss leader" because they’re afraid of being shopped. The truth? A properly structured menu can add $50,000 or more in monthly gross profit. In this episode of SDR #351, we break down: ✅ The 6 essential tips for building a high-profit service menu ✅ Why "Loss Leaders" belong in your advertising, not on your maintenance menu ✅ How to work from "Cost Up" to protect...
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SDR #350: 5 Dumb Things Service Advisors Say After a "No" (Stop Doing This!)
Service Drive Revolution with Chris Collins
Service Managers, Fixed Ops Directors, and Advisors — the "No" is where the real sale begins. But most advisors are killing their gross profit with five specific, "dumb" responses that shut down the conversation forever. In this episode of SDR #350, Chris, Hogi, and Adam break down the psychology of rejection and how to pivot like a pro. We also discuss off-season NFL training and why Hogi’s pre-workout includes a cheeseburger. In this episode, we break down: ✅ The 5 most common (and costly) mistakes advisors make after a customer says "no." ✅ Why "I understand" is often the worst...
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SDR #349: 7 Traits of Top-Performing Service Advisors
Service Drive Revolution with Chris Collins
What separates average service advisors from the ones who consistently write the most gross and deliver the best CSI? It's these 7 things that stand between you and absolutely crushing it as a Service Advisor! In this episode of SDR #349, Chris Collins and the team break down the 7 core traits of the highest-performing service advisors — the characteristics that drive more hours per RO, stronger customer trust, and long-term success in the dealership service drive. If you're a: • Service Advisor • Service Manager • Fixed Ops Director • Dealer Principal T his episode will show you...
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SDR #348: What I Look For When Hiring A Service Performance Coach
Service Drive Revolution with Chris Collins
Dealership Owners, General Managers, and Service Leaders — your ability to fix a department is only as strong as the system you build. Most leaders misunderstand the hierarchy of a turnaround. They believe "people" are the primary ingredient for success, but the truth is that a great system can survive mediocre people, while a bad system will run out of your best employees every time. In this episode of Service Drive Revolution (#348), we break down: ✅ Why "People" is actually the wrong answer when asked how to fix a department ✅ The "Fixer" Mentality: Telltale signs of a true production...
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SDR #347: Top 9 Reasons Service Managers Fail (And How to Avoid Them)
Service Drive Revolution with Chris Collins
Service Managers, Fixed Ops Directors, and dealership leaders — your leadership style is either building a powerhouse or quietly sinking your department. Most Service Managers struggle because they never truly leave the "technician" mindset behind. They manage by emotion instead of numbers, and they prioritize being liked over being a leader. In this episode of Service Drive Evolution #347, Chris Collins, Hogi, and Adam break down the 9 critical reasons why Service Managers fail and how to pivot toward a mission-driven leadership style. We also dive into the future of the industry,...
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SDR #346: Most Shop Foremen Are Doing This Wrong (And It’s Costing You Production)
Service Drive Revolution with Chris Collins
Service Managers, Fixed Ops Directors, and dealership leaders — this role can either explode your production or quietly destroy it. Most dealerships misunderstand what a shop foreman in Fixed Ops is supposed to do. They treat the foreman like a master technician instead of a production leader. In this episode of Service Drive Revolution (#346), we break down: ✅ What a shop foreman’s REAL job is ✅ Why production drops when foremen think like technicians ✅ How daily flagged hours should be tracked ✅ The right way to handle dispatch and technician balance ✅ How to build shop culture...
info_outlineService Managers, Fixed Ops Directors, and dealership leaders — this role can either explode your production or quietly destroy it.
Most dealerships misunderstand what a shop foreman in Fixed Ops is supposed to do. They treat the foreman like a master technician instead of a production leader.
In this episode of Service Drive Revolution (#346), we break down:
✅ What a shop foreman’s REAL job is
✅ Why production drops when foremen think like technicians
✅ How daily flagged hours should be tracked
✅ The right way to handle dispatch and technician balance
✅ How to build shop culture through standards
✅ Why coaching beats solving problems for techs
✅ How leadership in the shop drives gross profit
If your service department struggles with:
- Low technician productivity
- Inconsistent efficiency
- Poor shop culture
- Lack of accountability
- Or unclear production tracking This episode will change how you look at the shop foreman role.
The strength of your shop foreman determines the strength of your Fixed Ops department.
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