The One Question That Finally Gets Your Clients To Follow Your Process | Ep. 448
The Construction Leading Edge Podcast
Release Date: 06/15/2026
How to Turn Customer & Employee Excuses Into Action | Ep. 461
The Construction Leading Edge Podcast
Every construction business owner hears the same objections: now isn't a good time, this will take too long, and it's too big to tackle. In this episode, Todd Dawalt breaks down the three excuses that keep customers and employees from taking action, and the calibrated questions that get them to move. ⚡Schedule a Business Evaluation Call with The Construction Leading Edge Team: 👉 If you run a construction company, you already know the moment. A prospect tells you now just isn't a good time, and the job stalls out and dies. Or you ask an employee to take on a new process and they say they...
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Why Starting Projects Too Soon Is Killing Your Profit | Ep. 460
The Construction Leading Edge Podcast
Todd Dawalt explains why starting construction projects before they're fully ready creates "dead days," the hidden overhead that bleeds profit out of your business. This episode breaks down the "just enough to start" trap and how a complete pre-construction handoff and buyout protect your schedule and margins. ⚡Schedule a Business Evaluation Call with The Construction Leading Edge Team: 👉 Most construction companies are rewarded for movement. Everybody wants to see sawdust and smell diesel, so jobs kick off the moment there's "just enough to start." Todd Dawalt calls this the just enough...
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How to Design Your Construction Business for Growth, Profit, and Freedom with Tom Raisanen | Ep. 459
The Construction Leading Edge Podcast
Designing a construction business with the right systems and processes from day one is how you build for lasting profit and freedom. New Hampshire home builder Tom Raisanen shares how he set up pre-construction, project handoffs, a CEO schedule, and his first hire so the company can eventually run without him. ⚡Schedule a Business Evaluation Call with The Construction Leading Edge Team: 👉 Here's how to build a construction business that runs without you, starting with the systems most owners wait too long to put in place. After 15 years in his family's construction business, Tom...
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What To Do When Your Construction Business Finally Runs Without You | Ep. 458
The Construction Leading Edge Podcast
You systematized your construction business and now it runs without you, so what do you actually do next? Todd Dawalt and CEO Alliance coach Monish Khadye break down the operator-to-owner shift and how to build a construction business that supports the life you want. ⚡Schedule a Business Evaluation Call with The Construction Leading Edge Team: 👉 Most construction business owners spend years chasing the same goal: a company that runs without them. But what happens once you actually get there? In this episode, Todd Dawalt sits down with Monish Khadye, a coach who leads the CEO Alliance...
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The Skywalk Collapse & The 5 Decision Questions Every Construction Leader Must Train Their Team On | Ep. 457
The Construction Leading Edge Podcast
The 1981 Kansas City Hyatt skywalk collapse came down to one unchecked decision, and it holds a hard lesson for every construction business owner. In this episode of the Construction Leading Edge podcast, Todd Dawalt shares a decision-making framework of five questions and four tips to train your team to make better calls in the field and in pre-construction. ⚡Schedule a Business Evaluation Call with The Construction Leading Edge Team: 👉Your team makes dozens of decisions a day, and most were never trained on how. In this episode I break down the five questions and four tips that help...
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How To Hold Employees Accountable: The Big 5 System | Ep. 456
The Construction Leading Edge Podcast
Todd Dawalt breaks down how to hold employees accountable in your construction business using the Big 5 Accountability System. It's a simple, repeatable way to build ownership across your team without micromanaging or hovering all day. ⚡Schedule a Business Evaluation Call with The Construction Leading Edge Team: 👉If you're constantly repeating yourself and correcting the same mistakes, this episode hands you a five-step system to hold your team accountable without chasing everyone down. Hit play to build accountability into your business instead of carrying it on your shoulders. If...
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How Builder CEOs Get Sh*t Done (Without More Willpower or Fixing Your ADHD Brain) | Ep. 455
The Construction Leading Edge Podcast
If you stay busy all day but the work that actually grows your construction business keeps getting pushed to tomorrow, the problem probably isn't your willpower or your ADHD brain. In this episode, Todd Dawalt breaks down the deep work system builder CEOs use to cut interruptions, protect their time, and get the important work done. ⚡Schedule a Business Evaluation Call with The Construction Leading Edge Team: 👉 You start the week knowing exactly what you need to work on, then somehow reach Friday having answered every email and put out every fire while the work that actually moves your...
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How Cody Scaled His Custom Home Business to Increase Profit and Win Back His Life | Ep. 454
The Construction Leading Edge Podcast
Custom home builder Cody Reimer went from a burned-out two-man crew to running a 12-person company that operates without him in the day-to-day. Todd Dawalt breaks down the construction business systems and the paid pre-construction process that moved Cody out of the field and into a real CEO role. ⚡Schedule a Business Evaluation Call with The Construction Leading Edge Team: 👉When Cody Reimer reached out to Todd Dawalt, he was close to hanging up the belt. He had a two-man operation and a crew that had left one guy at a time. Worse, he was starting to see that he was the bottleneck. As...
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Why Waffle House Is More Systematized Than Your Construction Business | Ep. 453
The Construction Leading Edge Podcast
If you're a contractor working 60 to 80-hour weeks and still putting out fires, here's an uncomfortable truth: Waffle House is probably more systematized than your construction business. Todd Dawalt sat at the counter during a lunch rush and walked out with four systems lessons that show exactly where your company is bleeding time and profit. ⚡Schedule a Business Evaluation Call with The Construction Leading Edge Team: 👉 It started with a cook's shirt that read "$2 Million Club." That sent Todd down a rabbit hole into how Waffle House runs its line with no iPads, no kitchen displays, and...
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The 5-Step Hire Right System: How Construction Business Owners Can Hire Better with Justin Landry | Ep. 452
The Construction Leading Edge Podcast
Hiring for your construction business shouldn't feel like an emergency every time you do it. In this episode, Todd Dawalt sits down with JL Talent Solutions founder Justin Landry to break down a five-step system for hiring better construction employees without leaning on gut feel. ⚡Schedule a Business Evaluation Call with The Construction Leading Edge Team: 👉 Most construction owners only start hiring when someone quits or the team is already stretched past its limit. Justin Landry calls this the reactive hiring trap, and it's why so many builders end up hiring for skills when the thing...
info_outlineGot construction clients who miss selection deadlines, go around your communication process, then blame you when the schedule slips? In this episode of the Construction Leading Edge Podcast, Todd Dawalt shares the one question that gets your team to hold clients accountable to your process without sounding rigid.
⚡Schedule a Business Evaluation Call with The Construction Leading Edge Team: HERE
👉 You'll walk away with a simple three-step framework for getting clients to follow your process: find the parking brake, ask your team one question, and build your "This Is How We Do It" playbook.
When a client misses a selection deadline or texts the superintendent to get the answer they want, that's rarely where it ends. It becomes a materials delay that forces you to reschedule trades and eats into your profit. Todd breaks down why clients miss their commitments while your company takes the blame, and how every exception your team makes weakens the process until there's no real process left.
The reason your team struggles to hold clients accountable usually comes down to what Todd calls a competing commitment. Your project managers and selections coordinators may want to enforce the process, but they're also committed to avoiding conflict or not making the client feel rushed. That's the parking brake. Until you find it and release it, reminders and pressure won't move anything. Good leadership means locating the blocker and removing it, not pushing harder on the gas.
That leads to the one question Todd put in front of 20 leaders at an 800-person construction company in Guatemala: "How does it benefit our clients to follow our process?" Once your team connects your process to what the client actually cares about, their budget and their own schedule, they enforce it with confidence instead of reacting to it. Todd closes by showing you how to build a "This Is How We Do It" playbook, with scripts for late selections, change orders, and side-channel conversations.
Key Takeaways:
00:00 When Clients Ignore Your Process and You Take the Blame
02:00 Why One Late Decision Creates a Domino Effect
07:12 When Your Team Handles Client Pushback Differently
09:36 Business Evaluation Call
12:40 Step 1 Find the Parking Brake
17:18 Step 2 The One Question That Changes Everything
19:50 Whats in It for the Client to Follow Your Process
22:34 Step 3 Build Your This Is How We Do It Playbook
26:00 Set Client Expectations Early Before Theres a Problem
29:12 Give Your Team Scripts for Predictable Situations
35:18 Recap and Five Minute Action Step
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The Construction Leading Edge Podcast helps construction business owners maximize their revenue, eliminate chaos, systematize their work, and win back their time.
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