How to Turn Customer & Employee Excuses Into Action | Ep. 461
The Construction Leading Edge Podcast
Release Date: 09/14/2026
Stop Taking Shortcuts: The Shortcut Delusion | Ep. 466
The Construction Leading Edge Podcast
Why does your construction business feel more chaotic the bigger it gets? In this episode, Todd Dawalt breaks down the shortcut delusion and why today's fires are bills for shortcuts you took months ago. ⚡Schedule a Business Evaluation Call with The Construction Leading Edge Team: 👉 Meet Shortcut Steve. He's the voice in your head that says, "Let's just get started. We'll figure out the rest later." He tells you to take the job before you know how you'll staff it, hire the person before the role is clear, and grow before the systems exist. Todd Dawalt believed Shortcut Steve for years,...
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The Construction Leading Edge Podcast
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You’re Solving the Wrong Problems in Your Construction Business | Ep. 464
The Construction Leading Edge Podcast
In this episode of the Construction Leading Edge podcast, Todd Dawalt explains why construction business owners keep solving the wrong problems, and how looking upstream at your pre-construction process fixes the chaos at its root cause. ⚡Schedule a Business Evaluation Call with The Construction Leading Edge Team: 👉 Years ago, the Jefferson Memorial in Washington, DC was slowly being damaged by its own cleaning crew. The stone kept getting dirty, so the obvious fix was to clean it harder and more often. But the real cause was nowhere near the stone, and it took someone asking a...
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Stop Putting Out Fires by Building a Real Pre-Construction Process | Ep. 463
The Construction Leading Edge Podcast
On this rerun episode of the Construction Leading Edge podcast, custom home builder Eric Brownson sits down with our Director of Customer Success, Leyah Hostetter, to talk about how he used to wake up three hours behind, stuck in reactive mode and buried in daily firefighting. Here's how building a real pre-construction process changed how he runs his construction business. ⚡Schedule a Business Evaluation Call with The Construction Leading Edge Team: 👉 For twenty years, Eric Brownson ran his construction business the way a lot of custom home builders do: as the backstop for everything,...
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Why Generic Business Coaching Never Works for Your Construction Company | Ep. 462
The Construction Leading Edge Podcast
Kris Miller runs a commercial, multifamily, and residential construction company in Denver, and he is on his way to cutting his workweek from 80 hours down to 10. In this episode, he shares the construction business systems that got him moving, from a simple weekly client update to an accountability chart that finally put the right people in the right seats. ⚡Schedule a Business Evaluation Call with The Construction Leading Edge Team: 👉 For years, Kris and his two partners treated the rough handoff between preconstruction and the field as just part of the job. They would get...
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How to Turn Customer & Employee Excuses Into Action | Ep. 461
The Construction Leading Edge Podcast
Every construction business owner hears the same objections: now isn't a good time, this will take too long, and it's too big to tackle. In this episode, Todd Dawalt breaks down the three excuses that keep customers and employees from taking action, and the calibrated questions that get them to move. ⚡Schedule a Business Evaluation Call with The Construction Leading Edge Team: 👉 If you run a construction company, you already know the moment. A prospect tells you now just isn't a good time, and the job stalls out and dies. Or you ask an employee to take on a new process and they say they...
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Why Starting Projects Too Soon Is Killing Your Profit | Ep. 460
The Construction Leading Edge Podcast
Todd Dawalt explains why starting construction projects before they're fully ready creates "dead days," the hidden overhead that bleeds profit out of your business. This episode breaks down the "just enough to start" trap and how a complete pre-construction handoff and buyout protect your schedule and margins. ⚡Schedule a Business Evaluation Call with The Construction Leading Edge Team: 👉 Most construction companies are rewarded for movement. Everybody wants to see sawdust and smell diesel, so jobs kick off the moment there's "just enough to start." Todd Dawalt calls this the just enough...
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How to Design Your Construction Business for Growth, Profit, and Freedom with Tom Raisanen | Ep. 459
The Construction Leading Edge Podcast
Designing a construction business with the right systems and processes from day one is how you build for lasting profit and freedom. New Hampshire home builder Tom Raisanen shares how he set up pre-construction, project handoffs, a CEO schedule, and his first hire so the company can eventually run without him. ⚡Schedule a Business Evaluation Call with The Construction Leading Edge Team: 👉 Here's how to build a construction business that runs without you, starting with the systems most owners wait too long to put in place. After 15 years in his family's construction business, Tom...
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What To Do When Your Construction Business Finally Runs Without You | Ep. 458
The Construction Leading Edge Podcast
You systematized your construction business and now it runs without you, so what do you actually do next? Todd Dawalt and CEO Alliance coach Monish Khadye break down the operator-to-owner shift and how to build a construction business that supports the life you want. ⚡Schedule a Business Evaluation Call with The Construction Leading Edge Team: 👉 Most construction business owners spend years chasing the same goal: a company that runs without them. But what happens once you actually get there? In this episode, Todd Dawalt sits down with Monish Khadye, a coach who leads the CEO Alliance...
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The Skywalk Collapse & The 5 Decision Questions Every Construction Leader Must Train Their Team On | Ep. 457
The Construction Leading Edge Podcast
The 1981 Kansas City Hyatt skywalk collapse came down to one unchecked decision, and it holds a hard lesson for every construction business owner. In this episode of the Construction Leading Edge podcast, Todd Dawalt shares a decision-making framework of five questions and four tips to train your team to make better calls in the field and in pre-construction. ⚡Schedule a Business Evaluation Call with The Construction Leading Edge Team: 👉Your team makes dozens of decisions a day, and most were never trained on how. In this episode I break down the five questions and four tips that help...
info_outlineEvery construction business owner hears the same objections: now isn't a good time, this will take too long, and it's too big to tackle. In this episode, Todd Dawalt breaks down the three excuses that keep customers and employees from taking action, and the calibrated questions that get them to move.
⚡Schedule a Business Evaluation Call with The Construction Leading Edge Team: HERE
👉 If you run a construction company, you already know the moment. A prospect tells you now just isn't a good time, and the job stalls out and dies. Or you ask an employee to take on a new process and they say they don't have time, so the change never happens. Push too hard and they dig in. Back off and nothing moves. You can tell there's something underneath the excuse, but you can't quite name it, and you definitely can't get past it.
In this episode, Todd Dawalt walks through the three excuses that show up again and again in the construction sales process and any time you try to get your team to change something. The catch is that these excuses don't sound like excuses when you're the one making them. They sound like facts. Todd breaks down the distortion of reality hiding behind each one, and the kind of questions that get the other person to inspect their own thinking rather than dig in and defend it.
And there's one more place these excuses show up that hits a lot closer to home than most owners expect. If there's a decision you keep pushing to January, a hard conversation you keep putting off, or a project that feels too big to start, this one is for you. Give it a listen before your next sales call or team meeting, and see how many you catch yourself making.
Key Takeaways:
00:00 The Excuse That Killed the Deal
01:20 Excuse 1: Now Is Not the Right Time
05:08 The Doctor and the Busy Schedule
06:04 Jedi Questions for the Timing Excuse
08:02 Excuse 2: It Is Going to Be Too Hard
10:12 Belay: Get Your Time Back
11:48 The Real Cost of Doing Nothing
13:20 Jedi Questions for the Inconvenience Excuse
14:02 Excuse 3: It Is Too Big to Tackle
16:44 The Mount Everest Problem
20:12 What Construction Business Owners Do to Themselves
22:36 Now Is Not the Right Time for You
26:02 This Is Going to Be Too Hard for You
29:18 This Is Too Big for You
33:24 Three Steps to Break the Pattern
38:46 Which Excuse Are You Using Most?
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The Construction Leading Edge Podcast helps construction business owners maximize their revenue, eliminate chaos, systematize their work, and win back their time.
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