Composing the Next Insurance Generation with Jim Jones
IN-the-Know
Jim Jones is the co-creator of the new In The Know podcast music and has been the Executive Director of the Katie School of Insurance & Financial Services at Illinois State University since 2001. The Katie School supports over 500 students majoring in Risk Management and Insurance (RMI), actuarial science, and other majors, who are interested in careers in insurance. Jones works with ISU faculty, staff, administration, and industry executives in helping to develop talent for industry and educate students at the velocity of change. He holds an MBA in International Business from Saint Louis...
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Identifying Emerging Issues and Exposures in the Insurance Industry with Tim Fletcher
IN-the-Know
Tim Fletcher is Gen Re’s VP, Senior Emerging Issues Specialist, and an avid contributor to Gen Re’s blog, and he edits the UM/UIM Liability Laws Survey. He is a graduate of the University of Minnesota (Bachelor of Arts, Journalism) and the Michell-Hamline School of Law (Juris Doctor), and currently serves on CPCU’s Reinsurance, Excess & Surplus Lines Interest Group and as chapter governor for the Upper South Region. He is a founding member of the Atlanta Insurance Coalition for Change and a guest lecturer on Risk Management and Insurance at Georgia State University and many industry...
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Ethical Decision-Making Throughout the Claims Lifecycle with Lori Hurkin
IN-the-Know
Lori Hurkin is the Director of Casualty Claims at Nationwide Insurance. Lori has over 31 years of experience and has worked for State Farm and Nationwide. Lori spent six years honing her leadership skills and facilitating effective communication within teams as a development trainer. She has 24 years of experience in auto claims and has navigated every stage of the claim life cycle in multiple leadership roles. Lori achieved her CPCU certification in 2003 and has remained involved with the Iowa chapter and the Ethics Committee at the national level. Lori holds several prestigious designations,...
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Understanding Ceded Risk and Reinsurance with Ryan White
IN-the-Know
Ryan White serves as Assistant Vice President and Director of Ceded Reinsurance at UFG Insurance. He has held the roles of associate, commercial, and senior underwriter, underwriting supervisor, and the first underwriting manager of UFG Online. In 2021 he was named Assistant Vice President and recently transitioned into the newly created role of Director of Ceded Reinsurance. White holds extensive reinsurance experience, a BBA in Finance, and an MBA from the University of Iowa. He also holds the CPCU, ARe, AU-M, AU, and Associate in General Insurance (AINS) professional designations. He has...
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Product Strategy in the Ever-Changing Insurance Environment with Marisol Schulte
IN-the-Know
Marisol Schulte, CPCU, AIC, is a Senior Consultant of Personal Lines Strategic Planning and Insurance at TransUnion. Marisol supports in developing and executing TransUnion’s product strategy for the personal lines property and casualty markets. She has over 18 years of property and casualty insurance experience, beginning in claims, with additional positions in R&D and Product Management for State Farm, CSAA, and Farmers. Schulte attained her CPCU in 2017 and graduated cum laude from California State Polytechnic University, Pomona with a bachelor’s and master’s degree in...
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Making Industry Risks into Opportunities with Dale Porfilio
IN-the-Know
In2Leadership keynote speaker Dale Porfilio, FCAS, MAAA, is the Chief Insurance Officer for the Insurance Information Institute (Triple-I) and President of the Insurance Research Council (IRC). In these roles, he leads the research and education activities of both organizations, working closely with Triple-I and IRC subject-matter experts to develop data-driven industry insights and analyses. Dale previously worked at Genworth Financial, Kemper, and Allstate for a total of 29 years. Dale is a Fellow of the Casualty Actuarial Society (FCAS) and Member of the American Academy of Actuaries...
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Developing Niche Products for Healthcare Providers with Maia Jarvis
IN-the-Know
As Vice President of Operations at BLISCare, Maia Jarvis provides executive leadership for the company’s MGU activities, spearheads product development, and oversees the ever-evolving BLISCare insurance management platform. With over 10 years of experience in the insurance industry (focused on creating innovative, niche solutions) and more than two decades of leadership under her belt, Maia has mastered the art of problem-solving and resource-wrangling. A key player in the launch of the BLISCare captive, Maia now serves on its Board of Directors. Maia earned her BA from the University of...
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The Evolution of Captive Insurance with Nick Hentges
IN-the-Know
Nick Hentges is CEO of Captive Resources, which represents over 6,700 shareholders in 48 member-owned casualty and medical stop loss group captives, with a total annual written premium of $4.7 billion. He has an extensive background in insurance company, brokerage, and captive consulting and management operations. As Captive CEO since 2022, Nick has presided over unprecedented growth in the company’s casualty and medical stop loss group captive business. He has been instrumental in supporting the further development and expansion of the Risk Management and Insurance program at the University...
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A 2025 of Service and Growth for the CPCU Society with Sherry McFadden
IN-the-Know
This episode of In The Know features incoming 2025 CPCU President Sherry McFadden. Sherry recently retired from her position as Director of Enterprise Customer Care in Phoenix, AZ. Throughout her 34-year career with State Farm, she held various leadership roles in human resources, personal lines underwriting, and claims. Ms. McFadden has completed several insurance designations including CPCU, CLU, ChFC, and FLMI. She also holds a Master of Science degree in Human Resources from the University of North Florida and a Bachelor of Science degree in Economics from Tougaloo College, MS. Sherry has...
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Unlocking Insurance Careers with Rajesh Narayan
IN-the-Know
Rajesh Narayan is a seasoned insurance industry leader with experience in driving technology innovation, operations transformation, and business agility. In his early industry roles at Majesco, IDP, and ValueMomentum he has architected and deployed core insurance systems across on-premises, cloud, and SaaS environments. In the last decade, he has taken on global roles at Genpact (AVP, Underwriting Transformation), RMS (Sr. Director, Analytical Services), and Gartner (Senior Director Analyst). In these roles, he has led teams in underwriting transformation, digital-first operational...
info_outlineJanet Coffey is the Enterprise Risk Global Manager of Michaels Stores, one of the largest arts and craft retailers in the United States. With over two decades of risk management experience, Janet is a graduate of Dallas Baptist University and has served as a director of risk management and a risk management consultant. In this episode of the In The Know podcast, Chris Hampshire and Janet explore the world of risk management, Janet’s experiences within the retail sector, and her thoughts regarding the future of the industry and talent development.
Key Takeaways
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Janet’s unexpected entrance into the world of risk management.
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The appealing and evolving nature of risk management and claims.
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Key changes in the evolution of the insurance industry over the last two decades.
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Janet’s experience as a female leader in the insurance industry.
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The encouraging and needed evolution of the industry.
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Successful strategies for attracting new talent into the industry.
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The value and impact of AI in the future of safety, culture, and the bottom line.
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The importance of getting involved in professional networking opportunities.
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The evolving role of risk management over the course of Janet’s career.
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Changing exposures in the retail space in a post-pandemic world.
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Utilizing information and technology data to make strategic business moves.
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Janet’s advice for anyone considering the risk management track.
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A look to the five-year future of the insurance industry.
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Janet’s advice and insights from the early years of her career.
Quotes
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“I do believe that the insurance industry is evolving and growing, more on the domestic side than the international side.”
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“I’ve seen growth in the insurance industry in my lifetime, and I’m continuing to see it grow.”
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“When the industry started marketing at the college level, we saw a different level of talent come in.”
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“I’m excited for the new college graduate to come in and be mentored, especially on the customer service side and the growth side.”
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“I think we’re going to be talking about AI for a long time, and the value it’s bringing to organizations.”
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“I would tell people to touch as many things as you can because I think there is a miss in the industry of too much specialization.”