IN-the-Know
IN the Know is your podcast connection to the top innovators, strategists, storytellers, thought leaders, movers, shakers, and go-getters in the risk management and insurance community. Along with host Chris Hampshire —an insurance industry veteran, CPCU designation holder, and a CPCU Society volunteer leader— you'll get an INside, UNSCRIPTED look at how they got here, where they’re going, and how YOU can benefit from their experience and INsight.
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AI in Insurance and the Power of People with Lou Bonanno
07/29/2026
AI in Insurance and the Power of People with Lou Bonanno
Lou Bonanno is the AVP of Property Underwriting at Arch Insurance Group, where he is responsible for portfolio management and analysis, program data feeds, corporate and business unit reporting. He also serves as the business unit representative to the Data Transformation Team. He has held positions in claims, premium audit, accounting, consulting, and ceded reinsurance. Lou is an active volunteer of the CPCU Society, currently serves in the New Jersey Chapter and previously on the Publications Committee and Technology and Innovation Committee. Here he joins Chris Hampshire on In The Know for a conversation about innovation and technology in insurance. Key Takeaways ● Lou’s insurance career started with personal lines. ● Questions to ask yourself before pivoting. ● Questions to ask others to enhance learning. ● Lou’s decision to earn designations and his MBA. ● The role of AI in today’s industry. ● Data and technology in the insurance sector. ● Current and future abilities and applications of AI. ● Addressing the talent gap with AI. ● Lou’s advice to his early-career self. In the Know podcast theme music written and performed by James Jones, CPCU, and Kole Shuda of the band If-Then. To learn more about the CPCU Society, its membership, and educational offerings, tools, and programs, please visit . Follow the CPCU Society on social media: X (Twitter): Facebook: LinkedIn: Instagram: Quotes ● “I look for career opportunities that I wouldn’t have in my current role.” ● “Being curious and willing to ask questions will get you a lot further than making believe you do know.” ● “No matter where I go in the industry, AI is going to be a huge portion of it.” ● “I wish I had known the importance of people and connections earlier in my career.”
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Training Insurance Pros in an AI Age with Ruth Phillips
07/15/2026
Training Insurance Pros in an AI Age with Ruth Phillips
Ruth Phillips is a Learning and Development Specialist with Higginbotham, where she develops and delivers training programs that help insurance professionals build technical expertise and advance their careers. She holds a Master’s degree in Adult Education and has earned 17 insurance and professional development designations, including the CPCU and Insurance Training Professional (ITP) designations. Here she joins Chris Hampshire on In The Know for a conversation about learning and development in an era of telework and AI. Key Takeaways ● Ruth’s early career dreams were those of a fighter pilot. ● Key changes to online learning and development. ● Effective online versus in-person training. ● Tracking understanding and comprehension in students. ● The ROI to carriers and brokers when investing in new hires. ● Successfully spreading training resources out. ● AI tools that effectively assist in training. ● Fundamentals of a successful training program. ● Ruth’s message to anyone considering a career in insurance. ● A five-year look to the future of the industry. ● Ruth’s advice to her early-career self. In the Know podcast theme music written and performed by James Jones, CPCU, and Kole Shuda of the band If-Then. To learn more about the CPCU Society, its membership, and educational offerings, tools, and programs, please visit . Follow the CPCU Society on social media: X (Twitter): Facebook: LinkedIn: Instagram: Quotes ● “Today’s technology has completely changed the way that I look at training people.” ● “AI has been a lifesaver for me when training.” ● “No matter what you love, we can find you a job in the insurance industry.” ● “Tech isn’t going to replace us, but if we’re not using it, then we will be replaced.”
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Special Episode: Ask the Expert: All About Space Insurance with Richard Parker
07/01/2026
Special Episode: Ask the Expert: All About Space Insurance with Richard Parker
Richard Parker is the Chairman at Applied Underwriters Aerospace, LLC, where he runs the space team. He recently joined Chris Hampshire for a special episode of In the Know: Ask the Expert, which features their conversation about the structure of space insurance, recent explosions, the typical claims process, and a host of other questions from a live audience. Key Takeaways ● The structure of space insurance. ● Recent changes in space insurance underwriting. ● Challenges of insuring smaller spacecraft. ● Geosynchronous Earth Orbit characteristics. ● What type of space-specific coverages would Jeff Bezos have? ● Are space insurance products carrier-direct? ● How can an industry professional get hired into space insurance? ● Do captive insurance companies work with space insurance? ● How can space insurance be priced profitably and competitively? ● Is the space insurance economy a growing market? ● Was the recent explosion accurately depicted in the media? ● What does the claims process look like? ● Are there separate coverages for workers' comp and third-party liabilities? ● Will space tourism create new opportunities for space insurance? In the Know podcast theme music written and performed by James Jones, CPCU, and Kole Shuda of the band If-Then. To learn more about the CPCU Society, its membership, and educational offerings, tools, and programs, please visit . Follow the CPCU Society on social media: X (Twitter): Facebook: LinkedIn: Instagram: Quotes ● “Space insurance is unique because it doesn’t have a lot of loss history.” ● “Space insurance offers a worldwide opportunity with offerings to the entire commercial space industry.” ● “The space insurance market is efficient and good for clients, but it can be extremely difficult to price.” ● “It’s absolutely fascinating to work on a space insurance claim.” ● “Any growth in space is an opportunity for space insurance.”
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AI, Data, and the Future of Claims with Joe Powell
06/17/2026
AI, Data, and the Future of Claims with Joe Powell
Joe Powell is the Chief Digital Officer at Gallagher Bassett, where he oversees Data, Analytics, and Product Innovation functions. He previously served as a management consultant at Bain & Company, and holds a Bachelor of Science and a Master of Science in Management Information Systems from the Kelley School of Business at Indiana University. This episode of In the Know was recorded live at RIMS RISKWORLD 2026 and features a conversation between Chris Hampshire and Joe about the state of AI, trends in data and analytics, and all that a future with AI has to offer. Key Takeaways Joe’s career in data and technology. Data, analytics, and AI in today’s world. Third-party offerings for claims handlers. Strategies for measuring ROI gains. Responsible implementation of AI. Joe’s transition from consulting to insurance. Surprising insights from the depths of the industry. Joe’s advice for anyone interested in insurance. Keys to running a successful AI project. A five-year look to the future of the industry. The characteristics that Joe looks for in his team. Joe’s advice to his early-career self. In the Know podcast theme music written and performed by James Jones, CPCU, and Kole Shuda of the band If-Then. To learn more about the CPCU Society, its membership, and educational offerings, tools, and programs, please visit . Follow the CPCU Society on social media: X (Twitter): Facebook: LinkedIn: Instagram: Quotes “For a data geek, insurance is a great place to be.” “Anyone who is thinking about a career in insurance will find the folks you trust and find the place that will help you succeed.” “You can start doing a lot of things that you want with AI before you make a major investment.”
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How AI Is Changing the Casualty Insurance Game with Jayson Taylor
06/03/2026
How AI Is Changing the Casualty Insurance Game with Jayson Taylor
Jayson Taylor is the Head of Casualty at MSIG USA. He previously served as Head of Excess Casualty for Argo Group and has held actuarial roles responsible for workers’ compensation, warranty, property, and liability lines with QBE North America, Wells Fargo, and EMPLOYERS. He earned a B.A. in Business Administration from the University of Florida. This episode of In the Know was recorded live at RIMS RISKWORLD 2026 and features a conversation between Chris Hampshire and Jayson about advancing technologies, successful product development and launch, and the importance of building business relationships. Key Takeaways Jayson’s career started with a love of numbers. The presence and strategies of MSIG. Key differences between global and U.S. insurance companies. Transitioning from an actuarial to a relationship-based role. Insights into RIMS RISKWORLD 2026. Addressing rate increases with transparency. What Jayson looks for in his team members. Questions to ask yourself when changing roles. The impact of AI and data in risk management. Attracting talent to the insurance industry. Keys to successful product development and launch. A five-year look to the future of the industry. Jayson’s advice to his early career self. In the Know podcast theme music written and performed by James Jones, CPCU, and Kole Shuda of the band If-Then. To learn more about the CPCU Society, its membership, and educational offerings, tools, and programs, please visit . Follow the CPCU Society on social media: X (Twitter): Facebook: LinkedIn: Instagram: Quotes “Business is built on the relationships you build.” “We are in the business of paying claims to keep businesses going.” “Put your focus on measuring what matters.”
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Insurance Leadership and the Power of Culture with Pat Gallagher
05/20/2026
Insurance Leadership and the Power of Culture with Pat Gallagher
J. Patrick Gallagher, Jr., is the Chairman of the Board and Chief Executive Officer at Gallagher. He began his career as an intern in 1972, worked his way to Chief Executive Officer, and, in 2006, was appointed Chairman of the Board. In 2003, Mr. Gallagher joined the board of trustees of The Institutes. In this episode of In the Know, Chris Hampshire and Pat discuss his successful career, his perspective on where the insurance industry is today, and where it is heading in the future. Key Takeaways ● Pat’s successful career started with a fire and an internship. ● The definitive culture at Gallagher. ● Attributes of desirable acquisitions. ● Pat’s message to anyone considering a career in insurance. ● The number one attribute of a successful leader. ● Questions Pat asks himself when making big decisions. ● A five-year look to the future of the industry. ● Pat’s advice to his early-career self. In the Know podcast theme music written and performed by James Jones, CPCU, and Kole Shuda of the band If-Then. To learn more about the CPCU Society, its membership, and educational offerings, tools, and programs, please visit . Follow the CPCU Society on social media: X (Twitter): Facebook: LinkedIn: Instagram: Quotes ● “Culture is the most important attribute to success or failure.” ● “Insurance is the greatest business on the planet.” ● “Anyone can find a way to have a positive influence in the insurance industry.”
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Change Management and Innovation in Insurance with Lindsy Graichen Hudnall
05/06/2026
Change Management and Innovation in Insurance with Lindsy Graichen Hudnall
Lindsy Graichen Hudnall, CPCU, AIDA, AU-M, AINS, LSSBB, is a process improvement expert currently serving as VP Strategic Operating Model & Execution Lead at Chubb. With a background in mathematics, analytics, and underwriting, she leads change management, driving operational efficiency and growth. In this episode of In the Know, Chris Hampshire and Lindsy discuss process improvements and making operational changes within a carrier, Lindsy’s experience as a female leader in the industry, and her unique role in the CPCU Society. Key Takeaways ● Lindsy’s career success started with exceptional leaders and mentors. ● Making insurance “cool” for the next generation. ● Process improvement in the insurance sector. ● Effective cross-team collaboration. ● Recent technological changes in the process improvement sector. ● Defining success in process improvement. ● Characteristics of successful programs. ● The talent shift of the employee of the future. ● A five-year look to the future of insurance. ● Lindsy’s activity in the CPCU Society. ● Lindsy’s experience as a female leader in the industry. ● Early career networking advice from a professional. In the Know podcast theme music written and performed by James Jones, CPCU, and Kole Shuda of the band If-Then. To learn more about the CPCU Society, its membership, and educational offerings, tools, and programs, please visit . Follow the CPCU Society on social media: X (Twitter): Facebook: LinkedIn: Instagram: Quotes ● “Technology is helping fuel process improvement changes faster.” ● “The most successful projects start with change management way before the change is implemented and actually happens.” ● “There is no real end after a process improvement project.”
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Navigating Reinsurance Markets Around the World with Bryan Fuller
04/22/2026
Navigating Reinsurance Markets Around the World with Bryan Fuller
Fuller Consulting Principal Bryan Fuller is a reinsurance and insurance regulatory consultant with more than 30 years of specialized experience for U.S. insurance regulators and international financial institutions. He holds a BS in International Economics from Georgetown University and professional designations as a Chartered Property Casualty Underwriter (CPCU), Associate in Reinsurance (ARe), Accredited Insurance Examiner (AIE), and Market Conduct Management (MCM). He is active in the CPCU Society (former Kansas City Chapter President) and currently serves on the Reinsurance and Excess Surplus Lines Interest Group Committee, the International Association of Insurance Receivers, the Society of Financial Examiners, and the Insurance Regulatory Examiners Society. In this episode of In the Know, Chris Hampshire and Bryan discuss his career in reinsurance and consulting across both the domestic and international spectrum. Key Takeaways Bryan was first interested in international economics. Working in a small company fast-tracked his insurance career. Bryan’s decision to transition to consulting work. The benefit of a CPCU designation in generating new business. Value points of the CPCU designation. The current state of reinsurance. A five-year look to the future of the reinsurance sector. Bryan’s collaborative advice to his early-career self. In the Know podcast theme music written and performed by James Jones, CPCU, and Kole Shuda of the band If-Then. To learn more about the CPCU Society, its membership, and educational offerings, tools, and programs, please visit . Follow the CPCU Society on social media: X (Twitter): Facebook: LinkedIn: Instagram: Quotes “There are risks with any work, and you always have to manage the risks.” “Networking is a key part of getting new business, and the CPCU designation certainly helps with that.” “You never know how old coworkers will come back into your career.” “Whatever the technology threshold is, we keep getting closer and closer to that line.”
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Surplus Lines Decoded with Glenn Leung
04/08/2026
Surplus Lines Decoded with Glenn Leung
Glenn Leung is the Vice President of the Surplus Line Association of California (SLA), which serves as the statutory surplus line advisory organization of the California Department of Insurance. Glenn leads a team focused on analyzing the financial solvency of nonadmitted insurers in California, and his team reviews 150 U.S. and Alien insurers that write more than $20 billion of premium each year. He received his bachelor’s degree in Economics & American Studies from the University of California, Santa Cruz, and is the President of the Golden Gate CPCU Chapter, past chair of the RE&S Interest Group, and current interest group governor. In this episode of In the Know, Chris Hampshire and Glenn discuss his background and experience with the surplus lines sector, his interaction with the CPCU Society, and the impact that AI has had in his field of expertise. Key Takeaways ● Glenn’s college experience taught him that there is a place for government regulation. ● Glenn’s jump into surplus lines insurance. ● Considerations for entities when considering surplus lines insurance. ● The evolution of the surplus lines sector. ● Indicators that are driving sector growth. ● Tactics for carriers when approaching a new jurisdiction like California. ● Glenn’s insights into knowing and publicizing his brand. ● Strategies for entering the insurance analysis sector. ● A thirst for knowledge first drew Glenn to the insurance industry. ● Glenn’s most rewarding experiences to date. ● The future of the surplus lines sector of the industry. ● The impact of AI in the surplus lines market. ● A five-year look to the future of the industry. ● Glenn’s advice to his early career self. In the Know podcast theme music written and performed by James Jones, CPCU, and Kole Shuda of the band If-Then. To learn more about the CPCU Society, its membership, and educational offerings, tools, and programs, please visit . Follow the CPCU Society on social media: X (Twitter): Facebook: LinkedIn: Instagram: Quotes ● “There has been tremendous growth in the surplus lines industry.” ● “The insurance industry has a huge and wide breadth of different careers that can be pursued.” ● “There is something for everybody in the insurance industry.” ● “I was first drawn to the CPCU Society because of a thirst for knowledge.” ● “The CPCU Society offered me the ability to understand all aspects of the insurance industry."
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The Data Behind Insurance’s Retirement Wave with Matt Rigsby
03/25/2026
The Data Behind Insurance’s Retirement Wave with Matt Rigsby
The Data Behind Insurance’s Retirement Wave with Matt Rigsby Description: Matthew Rigsby is a Principal Researcher for Enterprise Research at The Institutes, where he supports education and professional development through market research and business intelligence projects. His recent work includes a white paper called “Talent Transformation: Key Metrics for the Insurance Workforce,” which explores the impact of the demographic shifts facing the industry. In this episode of In the Know, Chris Hampshire and Matt discuss the findings from this paper about the aging workforce and the loss of institutional knowledge from retirement and technical positions. He also shares how companies see these challenges manifesting in today’s work environment, and the steps they are taking now for a promising future in the insurance industry. Key Takeaways ● Matt’s career began with teaching in South Africa and South Korea. ● His work at The Institutes married Matt’s business and teaching degrees. ● An overview of the “Talent Transformation” white paper. ● Strategies for approaching the loss of talent in the aging industry. ● Company demographics that Matt approached for the white paper. ● Out-of-the-box approaches to the Silver Tsunami. ● The role of AI in filling the talent void. ● Positive and negative impacts of the retirement wave. ● Changing the traditional model of ranking and seniority. ● Matt’s 5-year look to the future of the industry. ● Surprising findings from Matt’s experience with research in the industry. ● Matt’s insights for anyone considering a career in the insurance industry. ● Upcoming generational research at The Institutes. ● Matt’s advice to his early-career self. In the Know podcast theme music written and performed by James Jones, CPCU, and Kole Shuda of the band If-Then. To learn more about the CPCU Society, its membership, and educational offerings, tools, and programs, please visit . Follow the CPCU Society on social media: X (Twitter): Facebook: LinkedIn: Instagram: Quotes ● “I love education research, and The Institutes offers a great way to be doing that.” ● “The aging workforce is the number one thing that professionals are worried about across the industry.” ● “Many respondents could see the positive impact of the retirement wave.” ● “There is a lot of knowledge that needs to be passed on, and if it could be integrated into a career pathway, that would be great.”
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The Evolution of Premium Audit with Lindsey Archila
03/11/2026
The Evolution of Premium Audit with Lindsey Archila
Lindsey Archila is the Director of Premium Audit at MEMIC. Her 20-year career in the premium audit world began as a field auditor, and she now leads a team of field auditors and audit analysts. She is an authentic, people-centered director with deep experience in Premium Audit, P&C Insurance, Talent, DEI, Operations, and Project & People Management. In this episode of In the Know, Chris Hampshire and Lindsey discuss the impact of premium audit on other departments and how it fits into the overall insurance ecosystem, the evolution of premium auditing, and the future of the insurance industry under the influence of AI. Key Takeaways ● Lindsey’s field auditor career started with the promise of a company car. ● Unique insurance offerings from MEMIC. ● The role of premium audit in the insurance lifecycle. ● Details of underwriting claims and financing. ● Workers' comp processes and checks. ● The evolution of premium auditing and process improvement. ● Possibilities for the future of AI. ● Strategies for addressing the talent gap in the insurance industry. ● A five-year look to the future of the industry. ● Lindsey’s advice to her early-career self. In the Know podcast theme music written and performed by James Jones, CPCU, and Kole Shuda of the band If-Then. To learn more about the CPCU Society, its membership, and educational offerings, tools, and programs, please visit . Follow the CPCU Society on social media: X (Twitter): Facebook: LinkedIn: Instagram: Quotes ● “By doing audits virtually, we’re minimizing the time that our customers have to prepare for the audit.” ● “In insurance, we have to continually evolve.” ● “Premium audit is cool! Insurance is cool!” ● “There is something for everyone in insurance because insurance is constantly evolving.” ● “Premium audit is one area where you get a lot of insurance knowledge and education in a very small space.”
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From NFL Lineman to Insurance COO with Joe Valerio
02/25/2026
From NFL Lineman to Insurance COO with Joe Valerio
Former Kansas City Chiefs lineman Joe Valerio is the Chief Operating Officer for The Baldwin Group’s Insurance Advisory Solutions (IAS) segment. Most recently, Mr. Valerio served as Division Leader, Western Division, for World Insurance Associates, LLC, where he drove revenue growth and margin expansion through disciplined sales execution and operational excellence across 27 offices across 13 states. Before World Insurance, he served as Chief Operating Officer for the CRB North America Industry Verticals Division at Willis Towers Watson, where he guided a team of nearly 3,000 colleagues across diverse functions, generating annual revenue of more than $1.2 billion. In this episode of In the Know, Chris Hampshire and Joe explore lessons learned from the football field, the excitement and challenges of the recent merger, and Joe’s optimistic perspective on the future of the insurance industry. Key Takeaways ● Joe’s journey from the NFL to broadcasting to the insurance industry. ● Lessons learned from the football field. ● Questions to ask yourself when weighing career opportunities. ● The importance of a standard operating playbook. ● Retaining talent while also developing skills. ● Merger management in Joe’s latest venture at The Baldwin Group. ● A five-year look at the future of the insurance industry. ● Joe’s advice to his early insurance career self. In the Know podcast theme music written and performed by James Jones, CPCU, and Kole Shuda of the band If-Then. To learn more about the CPCU Society, its membership, and educational offerings, tools, and programs, please visit . Follow the CPCU Society on social media: X (Twitter): Facebook: LinkedIn: Instagram: Quotes ● “The biggest asset of the insurance industry is what goes up and down the elevators every day.” ● “Insurance is the ultimate team sport.” ● “Everything that we do is focused on bringing the best to the client.” ● “Day-by-day, we want to figure out how we can work best together.”
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Skills for the Future of Insurance with Diane Hanlon
02/11/2026
Skills for the Future of Insurance with Diane Hanlon
Diane Hanlon serves as Head of Sales and Market Development at The Institutes. With more than 23 years of experience in Fortune 500 B2B sales, account management, and contract management, Diane brings deep expertise in business development and client relationship management. Before joining The Institutes, she held senior sales leadership roles at On Call International, a Tokio Marine HCC company, and Enterprise Holdings. In this episode of In the Know, Chris Hampshire and Diane discuss sales leadership and insurance industry careers, the latest initiatives at The Institutes, and the value of the CPCU designation journey in her career. Key Takeaways ● Diane did not take the traditional risk management path. ● The most appealing aspects of the insurance industry. ● Benefits of consulting within the sales sector. ● Characteristics of successful salespeople. ● Protocols for retaining B-to-B sales arena opportunities. ● Questions to ask yourself before moving into the sales sector. ● Addressing industry talent gaps. ● Adapting to future technologies in the insurance industry. ● The evolution of training and development. ● The future of international insurance education and career path development. ● Diane’s experience with international insurance interconnectivity. ● Advice to anyone who is considering a career in insurance. ● The ‘addictive’ journey of earning a CPCU designation. ● A five-year look at the future of the insurance industry. ● Diane’s fulfilling advice to her early career self. In the Know podcast theme music written and performed by James Jones, CPCU, and Kole Shuda of the band If-Then. To learn more about the CPCU Society, its membership, and educational offerings, tools, and programs, please visit . Follow the CPCU Society on social media: X (Twitter): Facebook: LinkedIn: Instagram: Quotes ● “There are so many transferable skills that can be used in the insurance industry.” ● “Building relationships is the key to the successes you’re going to have.” ● “The skills that someone needs today are going to look different in the coming years, and people need to be adaptable.” ● “We work with all verticals to ensure they have what they need to be better at what they do.”
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50 Years in Insurance with Betsey Brewer
01/28/2026
50 Years in Insurance with Betsey Brewer
Betsy Brewer is a founding member of the USC Marshall School, Peter Arkley Risk Management Institute. She serves on the Nominating Committee and is past global president of the CPCU Society and of Independent Agents & Brokers of California-Los Angeles. For her service to the risk management and insurance industry, she received the California Ramsden-Sullivan Award. In this episode of In the Know, Chris Hampshire and Betsy discuss her experience as one of the first female leaders in the global CPCU Society, as well as a female leader in the risk management industry and the brokerage community, and a variety of other topics. Key Takeaways ● Betsy’s career path began in the 1970s. ● Don’t tell Betsy women don’t get the CPCU designation. ● Significant changes in the brokerage market. ● Big wins in Betsy’s leadership career. ● Impressive improvements for female leaders in the insurance industry. ● Key differences between males and females in any industry. ● Overcoming challenges that could have set Betsy back. ● Benefits of Betsy’s CPCU designation. ● Lessons and skills learned as the CPCU global president. ● Deciding to move to a new agency. ● Selling on the brokerage side. ● Betsy’s message to anyone considering a career in the insurance industry. ● Consulting, contracting, and training after retirement. ● A five-year look to the future of the industry. ● Betsy’s advice to her early career self. In the Know podcast theme music written and performed by James Jones, CPCU, and Kole Shuda of the band If-Then. To learn more about the CPCU Society, its membership, and educational offerings, tools, and programs, please visit . Follow the CPCU Society on social media: X (Twitter): Facebook: LinkedIn: Instagram: Quotes ● “Don’t tell me that women don’t get the CPCU designation.” ● “As a female leader in the industry, I see respect for my knowledge.” ● “Males and females bring different motivations and talents to the table.” ● “Nothing in this world moves without some kind of insurance.” ● “I was brought onto the job because I knew all the people, and that’s because of the CPCU Society.”
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Developing an Emerging Insurance Market with Paul Dumitru
01/14/2026
Developing an Emerging Insurance Market with Paul Dumitru
Paul Dumitru is an Insurance Specialist at the Financial Supervisory Authority of Romania, President of the CPCU Romanian Chapter, and 2025 CPCU Society International Ambassador, where he will represent the CPCU Society and continue fostering international connections and awareness of the CPCU designation and the CPCU Society. A CPCU Society member since 2013, Paul earned his CPCU designation in 2017. He is a member of the Europe Chapter, serves as the acting President of the newly forming Romania Chapter, and is a committee member on the Global Virtual Community Steering Committee. Over the past year, he has promoted the CPCU Society through media appearances, conferences, and the launch of the Romania Chapter, helping to expand the Society’s reach across Eastern Europe. Professionally, Paul works at Romania’s Financial Supervisory Authority, where he focuses on financial education and strategic insurance initiatives. In this episode of In the Know, Chris Hampshire and Paul discuss insurance in Europe, the CPCU Society Romania Chapter, and some of the factors that have shaped Paul’s insurance career, including his CPCU designation. Key Takeaways Paul’s professional journey from chemistry to insurance. Surprising discoveries from within the world of insurance. The intellectual reward of working in risk management. An overview of the Romanian insurance market. Training and developing the next generation of insurance professionals. Strategies for adapting insurance systems as part of the EU. Founding the Romanian CPCU chapter. Paul’s message to the next generation of insurance professionals. A five-year look at the future of the Romanian insurance market. The benefits of Paul’s CPCU designation. In the Know podcast theme music written and performed by James Jones, CPCU, and Kole Shuda of the band If-Then. To learn more about the CPCU Society, its membership, and educational offerings, tools, and programs, please visit . Follow the CPCU Society on social media: X (Twitter): Facebook: LinkedIn: Instagram: Quotes “Working in insurance is one of the most fascinating industries in the world.” “Insurance meets at the intersection of finance, law, and human behavior.” “In insurance, I learn something new every day of my life.” “You only need curiosity to learn about the fascinating insurance industry.”
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Strategic Operations Support in Modern Insurance with Brian Schmidt
12/17/2025
Strategic Operations Support in Modern Insurance with Brian Schmidt
Brian Schmidt is a senior insurance executive with more than two decades of experience across primary insurance, reinsurance, data and analytics, and consulting. At Xceedance, Brian leads the Strategic Accounts division as Senior Vice President and Business Leader, overseeing global teams that deliver operational excellence across the insurance policy lifecycle. Brian holds several industry designations, including CPCU, CIC, and ASLI, and earned both his BBA in Marketing and MBA from the University of Cincinnati’s Lindner College of Business. Brian has served as Chair of the Underwriting Interest Group for The Institutes CPCU Society and as University Liaison for the Cincinnati CPCU Society Chapter. In this episode of In the Know, Chris Hampshire and Brian explore the offerings of a strategic operations support firm, the effective use of data analytics in day-to-day operations, and the value of a CPCU designation in his career. Key Takeaways Brian’s professional journey from restaurants to insurance. Xceedance offerings as a strategic operations support firm. The benefits of transitioning into a partnership with Xceedance. The Pros and cons of operations support partnership. The state of AI advancements in today’s insurance industry. Effective use of data analytics in day-to-day operations. Brian’s decision to pursue additional training and certifications. Tools in Brian’s toolbox that have added to his success. A five-year look at the future of the insurance industry. Brian’s message to early-career professionals. In the Know podcast theme music written and performed by James Jones, CPCU, and Kole Shuda of the band If-Then. To learn more about the CPCU Society, its membership, and educational offerings, tools, and programs, please visit . Follow the CPCU Society on social media: X (Twitter): Facebook: LinkedIn: Instagram: Quotes “Understanding why you’re bringing in the support can help guide the decision.” “Regardless of where AI progresses to, we’re still going to need the art of underwriters well into the future.” “Earning my CPCU designation has been pivotal in my insurance career.” “No matter what skill set you have, there is a place for you in the insurance industry.”
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The Go-Getter Mindset with Janice Romero
12/03/2025
The Go-Getter Mindset with Janice Romero
Janice Romero is Home Office Manager at ICW Group Insurance Companies and the CPCU Society's inaugural Go-Getter of the Year Award winner. This new award recognizes a CPCU Society member whose professional growth and active engagement best exemplify the spirit of the organization. With over three decades in workers' compensation underwriting, Janice has witnessed the insurance industry's transformation from a traditionally male-dominated field to today's more inclusive and diverse landscape. She is passionate about mentoring the next generation and encouraging young people to consider insurance careers. Janice believes that insurance, at its core, is about helping people. She recently published her first book, Happily Ever Afterlife. In this episode of In the Know, Chris Hampshire and Janice discuss her insurance career, the importance of networking, what it takes to write a book, and how to be a successful go-getter. Key Takeaways Janice’s successful career began with college internships and mentorship. The insurance industry is unique and set apart. Positive changes in the insurance industry. Janice’s encouraging experience as a female leader. The importance of networking in a successful career. Happily Ever Afterlife — Janice’s experience with loss, growth, and writing a book. Lessons this go-getter learned from a recent accident. The impact of the CPCU designation on Janice’s career. Janice’s advice to her early career self. In the Know podcast theme music written and performed by James Jones, CPCU, and Kole Shuda of the band If-Then. To learn more about the CPCU Society, its membership, and educational offerings, tools, and programs, please visit . Follow the CPCU Society on social media: X (Twitter): Facebook: LinkedIn: Instagram:
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From Panic to Purpose in a Changing Industry with Amy Waninger
11/19/2025
From Panic to Purpose in a Changing Industry with Amy Waninger
Amy Waninger is the Founder & CEO of Lead at Any Level, where she helps organizations transform their STEM professionals from reclusive nerds into inclusive leaders. Amy offers assessments, advisory services, and training on essential skills for inclusive leaders. She is the author of eight books, including Network Beyond Bias: Making Diversity a Competitive Advantage for Your Career. Amy spent twelve years working in the insurance industry, where she achieved the CPCU designation in 2016 and the Certified Insurance Data Manager (CIDM) designation in 2018. She also holds associate designations in Management, Claims, Insurance Data Analytics, Information Technology, and General Insurance. On this episode of In The Know, Chris Hampshire and Amy discuss building a business, learning how to sell yourself, and strategies that can help anyone overcome external and internal barriers. Key Takeaways Amy’s journey from small-town Indiana to CEO. Getting to the jumping point and then making the jump. Amy’s decision to leave her job and build a business. Learning how to sell yourself is a continual process. How to get started on the process of writing a book. Panic can be reframed as fuel. Strategies for facing internal and external barriers. Amy’s far-reaching advice to her early career self. In the Know podcast theme music written and performed by James Jones, CPCU, and Kole Shuda of the band If-Then. To learn more about the CPCU Society, its membership, and educational offerings, tools, and programs, please visit . Follow the CPCU Society on social media: X (Twitter): Facebook: LinkedIn: Instagram: Quotes “We spend a lot of time in the industry talking about barriers to inclusion. What if we spend some time talking about solutions?” “Enjoying the process, in addition to the results, is key.” “If you want to do something so badly that you are willing to be bad at it, and get better, then you know you’re doing the right thing.” “I am still surprised by the depth and breadth of the impact that I’ve had. I had no idea global impact was even possible.”
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Innovation and Ecosystems in Insurance with Rose Hall
10/22/2025
Innovation and Ecosystems in Insurance with Rose Hall
Rose Hall is a visionary innovation strategist and risk management expert with 25 years of experience. She leverages innovation to solve complex business problems and create unique growth opportunities at the intersection of technology and risk. Her unique expertise spans the insurance, construction, and technology industries, and was cultivated in senior leader roles at global organizations such as AXA XL and Turner Construction. As CEO of RH Business Ventures, she advises the insurance, technology, and construction industries, focusing on transforming risk management through innovation and technology. On this episode of In The Know, Chris Hampshire and Rose discuss her career, her objective of connecting common problems with the right solutions, and the danger of treating innovation like an optional luxury in the insurance space. Key Takeaways Rose’s journey as a risk management thought leader. Insurance ecosystems pair problems with their solutions. Great innovations belong with great companies. Rose’s strategy for analyzing a career change. Transitioning into entrepreneurship and consulting. Advice from a female leader in the insurance industry. The state of innovation in today’s industry. Possibilities with parametric insurance. Rose’s human-focused advice to her early career self. In the Know podcast theme music written and performed by James Jones, CPCU, and Kole Shuda of the band If-Then. To learn more about the CPCU Society, its membership, and educational offerings, tools, and programs, please visit . Follow the CPCU Society on social media: X (Twitter): Facebook: LinkedIn: Instagram:
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The Changing World of Workers’ Compensation with Mark Walls
10/08/2025
The Changing World of Workers’ Compensation with Mark Walls
Mark Walls is the Chief Marketing Officer at Safety National, a multi-line specialty insurance and reinsurance carrier and member of the Tokio Marine Group. With over 30 years of workers’ compensation and risk management experience, Mark’s career spans claims management, client engagement, strategic analysis, and market research. He previously served as VP Client Engagement at Safety National and as Senior VP at Marsh’s Workers’ Compensation Center of Excellence. Mark is the founder of the Work Comp Analysis Group on LinkedIn, the largest online discussion group dedicated exclusively to workers’ compensation issues. On this episode of In The Know, Chris Hampshire and Mark explore the changing landscape of the workers’ comp landscape, hot topics in today’s workers’ comp space, and the game changer that is (or could be) AI. Key Takeaways Mark’s journey toward prominence in the workers’ comp space. Workers’ comp is an industry that fundamentally helps people. The current state of workers’ comp line of coverage. Mark’s inspiration behind the LinkedIn Work Comp Analysis Group. Lessons learned from Mark’s career. The challenging impact of AI on workers’ comp. GLP-1 drugs, marijuana, and other hot topics in the workers’ comp space. Making the career move from claims to marketing and public speaking. Addressing the industry talent shortage. Mark’s five-year look at the future of the industry. “The outcome makes the journey worth it all.” In the Know podcast theme music written and performed by James Jones, CPCU, and Kole Shuda of the band If-Then. To learn more about the CPCU Society, its membership, and educational offerings, tools, and programs, please visit . Follow the CPCU Society on social media: X (Twitter): Facebook: LinkedIn: Instagram: Quotes “Workers’ comp is an industry that is fundamentally there to help people.” “Risk managers like comp right now because it’s predictable.” “There’s not a week that goes by that you don’t learn something in this industry.” “At its core, we are an industry that’s there to help people.” “The insurance industry is the financial backstop of the entire economy.”
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The Evolution of the Legacy Sector with Katie Reynolds
09/24/2025
The Evolution of the Legacy Sector with Katie Reynolds
Katie Reynolds is the Executive Director of AIRROC, the Association of Insurance and Reinsurance Run-Off Companies, the only U.S. nonprofit dedicated to promoting the interests of the legacy insurance and reinsurance community. She brings nearly a decade of experience in the legacy sector from claims leadership roles at RiverStone and The Hartford. An active AIRROC member since 2020, Katie has served on committees, the NextGen Council, and the Board of Directors. She holds a B.A. from the University of Rochester and a J.D. from the University of New Hampshire School of Law. On this episode of In The Know, Chris Hampshire and Katie discuss her transition from the carrier side to her current work as an executive director focused on the legacy sector. Key Takeaways ● Katie’s unintentional career journey toward her current position. ● Defining legacy and run-off business. ● Desirable features of the legacy space. ● The current state of the legacy sector. ● Addressing technology challenges in the legacy sector. ● Key aspects to valuating deals. ● AI, claims, and other trends in the legacy space. ● All about the offerings at AIRROC. ● Katie’s insights into her new position and all that it entails. ● Katie’s next-generation pitch for the insurance talent shortage. ● A look at the five-year future of legacy. ● Katie’s encouraging advice to her early career self. In the Know podcast theme music written and performed by James Jones, CPCU, and Kole Shuda of the band If-Then. To learn more about the CPCU Society, its membership, and educational offerings, tools, and programs, please visit . Follow the CPCU Society on social media: X (Twitter): Facebook: LinkedIn: Instagram: Quotes ● “In legacy, celebrate every time something actually works the way you want it to!” ● “There is tremendous opportunity in legacy.” ● “Legacy holds a lot of interest and a steady amount of deals.” ● “I never thought of myself as an insurance nerd, but now I’m literally planning parties to celebrate insurance.”
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Removing Friction for Growth in Wholesale Specialty with Leah Ohodnicki
09/10/2025
Removing Friction for Growth in Wholesale Specialty with Leah Ohodnicki
This episode of In The Know features host Chris Hampshire and Leah Ohodnicki, Executive Vice President of Carrier Relations at RT Specialty. Leah leads strategic initiatives to strengthen trading partnerships and drive growth across the wholesale insurance landscape, and brings two decades of experience spanning retail brokerage, E&S carriers, MGUs, and program business. Leah began her career at Marsh in 2006, advancing through leadership roles in marketing and business development. In 2015, she joined Argo Group, where she led distribution for the group and later led Specialty Programs. Leah also served as the executive sponsor for Argo Group’s Gender Equality employee resource group. In 2023, Leah joined Ethos Specialty, part of Ascot Group, where she led Strategic Partnerships and served as interim head of Casualty Programs. Leah co-chairs the community committee for RT Specialty’s WOW! — Women Opportunity Winning! — and serves on the boards of the Pittsburgh CLO and the University of Pittsburgh’s Frederick Honors College. Today, Leah and Chris discuss the wholesale specialty marketplace, the role of distribution, and other aspects of this industry segment, and Leah’s experience as a female leader in the insurance industry. Key Takeaways Leah’s career journey from marketing to insurance. Roles and responsibilities of leading carrier relations. The current state of the wholesale specialty sector. Key differences between wholesale and primary markets. Leah’s message to anyone considering a career in insurance. Leah’s experience as a female leader in insurance. Technical capabilities and character considerations in the hiring process. The value of a CPCU designation in an insurance career. Questions Leah asked herself when considering career moves. Technology’s impact on the wholesale sector. A five-year look at the future of the industry. Leah’s advice to her college-aged self. In the Know podcast theme music written and performed by James Jones, CPCU, and Kole Shuda of the band If-Then. To learn more about the CPCU Society, its membership, and educational offerings, tools, and programs, please visit . Follow the CPCU Society on social media: X (Twitter): Facebook: LinkedIn: Instagram: Quotes “Carriers are all looking for ways to access brokers that they want to do business with.” “The wholesale specialty sector is in a really healthy place right now.” “Within insurance, you have the ability to be exposed to so much about what is going on in the world.” “Insurance is at the heart of the economy.” “If you have a seat at the table, you’re there for a reason. Own it!” “What is the brand that you’re building on your social media platform?”
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Flipping the Script on Host Chris Hampshire
08/27/2025
Flipping the Script on Host Chris Hampshire
In this special episode of In The Know, our podcast host Chris Hampshire takes on the role of guest when he is interviewed by Spenser Villwock, Executive Director of the CPCU Society and President of Associations at The Institutes. Chris works with leading P&C carriers and program administrators to design impactful claims management programs as a Vice President of Sales in Gallagher Bassett’s Carrier Practice. He was elected as the Global CPCU Society President in 2022, served as the President-Elect in 2021, began a three-year term on the National CPCU Society's Leadership Council in 2018, and joined the Executive Committee in 2019 after serving as the Philadelphia CPCU Society Chapter’s President in 2016 and 2017. He holds his CPCU, CIC, and ARM designations, completed his Bachelor’s degree at the University of Pennsylvania, and earned his MBA through the Loyola University Maryland MBA Fellows program. Chris completed The Institutes’ Executive Education program at the University of Virginia’s Darden School of Business in 2017. He also recently earned his Master’s in Insurance Management degree at Columbia University. As the guest on this five-year podcast celebration episode, Chris highlights five years of takeaways from the In The Know podcast, shares his insights into the future of the insurance industry, and offers three points of career advice that have guided his success. Key Takeaways Chris shares his insurance career and CPCU story. The power of intentional transitions throughout your career. Supplementing a successful career with lifelong learning. Designations as a sign of credibility. Engagement with the CPCU Society from local to global levels. Recruiting top talent into the risk management industry. Five years of takeaways from the In The Know podcast. Insights into the future of the insurance industry. Chris shares three points of advice to his early career self. In the Know podcast theme music written and performed by James Jones, CPCU, and Kole Shuda of the band If-Then. To learn more about the CPCU Society, its membership, and educational offerings, tools, and programs, please visit . Follow the CPCU Society on social media: X (Twitter): Facebook: LinkedIn: Instagram: Quotes “You need to be your own career manager.” “Do you have five years of experience, or one year of experience five times?” “Having designations shows a level of credibility.” “Don’t be afraid to ask questions. This is a big industry, and no one knows everything.” “You should always be working toward the position you want, just know that it will probably be different by the time you get there.” “You always have the choice to get in the arena or just sit on the sidelines. You will always learn more by jumping in.”
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Building a Culture of Innovation with Rob Galbraith
08/13/2025
Building a Culture of Innovation with Rob Galbraith
In this 5th anniversary episode of In the Know, one of our earliest podcast guests returns to help us celebrate and to determine which of his 2020 predictions have come true. Rob Galbraith is the founder and CEO of Forestview Insights, an independent consulting, research, and training company focused on enabling organizations to create and build a lasting culture of innovation. Rob has over 25 years of experience in the financial services industry in various leadership positions, and is the author of the international best-selling book The End Of Insurance As We Know It. He is a recognized thought leader in the insurance sector, a frequent media contributor, and a popular keynote speaker. Rob earned his CPCU designation in 2003 and has held a variety of volunteer leadership positions at the local and national levels for the CPCU Society. Together with Chris Hampshire, Rob offers insights into the intersection of insurance and technology and shares what it takes to build a culture of innovation in today’s industry. Key Takeaways Rob’s 25-year journey in the financial services industry. Behind the scenes of . Insights into the intersection of insurance and technology. Rob’s decision to pursue a second-act career. Building a culture of innovation in the insurance industry. Surprising developments in innovation. Four predictions that Rob made in 2020 — focused innovation efforts, going digital, employee engagement, and developing new industry products. In the Know podcast theme music written and performed by James Jones, CPCU, and Kole Shuda of the band If-Then. To learn more about the CPCU Society, its membership, and educational offerings, tools, and programs, please visit . Follow the CPCU Society on social media: X (Twitter): Facebook: LinkedIn: Instagram: Quotes “There is a misnomer that insurance is averse to technology. We’ve embraced technology.” “Companies are much better at working with startups today than ever before.” “Not all innovation is the same.” “Top-down, offensive innovations are the ones that are going to ultimately separate you with a lasting, competitive advantage over time.” “You can’t wait for an unexpected event like the pandemic to happen to then start innovating.”
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Unpacking 200 Years of Insurance History with Marc Adee
07/16/2025
Unpacking 200 Years of Insurance History with Marc Adee
Marc Adee is the CEO of Crum & Forster, a leading specialty insurance carrier founded in 1822 and headquartered in Morristown, New Jersey. Marc joined Fairfax in 2000 and holds a B.A. from Northwestern University and an M.B.A. from the University of Chicago. He is a fellow of the Casualty Actuarial Society and a member of the American Academy of Actuaries. He serves on the boards of the American Property Casualty Insurance Association, the Maurice R. Greenberg School of Risk Management, Insurance and Actuarial Science, the Foundation for Morristown Medical Center, the Community Foundation of New Jersey, the Tri-County Scholarship Fund, and Fulcrum Digital. In this episode of In the Know, Chris Hampshire and Marc discuss his career path and work as an actuary, his book , and his passion for getting the next generation fired up about being in insurance. Key Takeaways Marc’s career path and focus on preparing the next generation in the insurance industry. Marc recalls his decision to research and write as a busy CEO. The history of Crum, a great company that lost its way and got another chance. Luck versus strategic decision-making in redefining a company. The impact of culture on driving desired results. Marc’s advice for crafting the career path you envision. Characteristics of key leadership individuals. Attracting high-quality talent in today’s economy. Marc’s blissful advice to his early career self. In the Know podcast theme music written and performed by James Jones, CPCU, and Kole Shuda of the band If-Then. To learn more about the CPCU Society, its membership, and educational offerings, tools, and programs, please visit . Follow the CPCU Society on social media: X (Twitter): Facebook: LinkedIn: Instagram: Quotes “Crum is a great company that lost its way and got another chance.” “Getting the right people in and getting them excited is a big part of a company’s culture.” “You can have a rich career develop in one place, but it may require you to raise your hand for some of the crummy jobs.”
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Redefine What's Impossible with The Iron Cowboy, James Lawrence
06/30/2025
Redefine What's Impossible with The Iron Cowboy, James Lawrence
, better known as The Iron Cowboy, is a world-renowned keynote speaker, bestselling author, and endurance athlete who redefined human potential by completing 50 Ironmans in 50 days across all 50 states — and then doing the unthinkable — 100 full-distance triathlons in 100 consecutive days. Before becoming the greatest endurance athlete in history, James was a successful entrepreneur, running a thriving mortgage company and helping hundreds of clients build wealth through homeownership and strategic refinancing. That same relentless mindset that powered him through thousands of miles now fuels his ventures in multi-family real estate and ownership of Crumbl Cookie franchises. He’s been named one of Sports Illustrated’s “Fittest 50,” featured in two acclaimed documentaries, and honored alongside icons like LeBron James and Conor McGregor. But James’s story isn’t just about athletic records — it’s about purpose, resilience, and refusing to settle for average. In this episode of In the Know, Chris Hampshire and James examine the importance of risk-taking in any successful career, techniques for transferring fear to excitement, and the possibilities that are available to those who are brave enough to tackle the unknown. James will be the closing keynote and conferment speaker at this year’s In2Risk event, taking place November 3‒5 in New Orleans. For more information and to register, visit . Register by Sept. 5 to take advantage of early bird rates. Key Takeaways James’s pivot from the mortgage industry to extreme sports. The importance of risk-taking in any successful career. Calculating which risks bring the greatest rewards. The suffering is worth it when you show up prepared. The future is filled with possibilities for those who are willing to take risks. AI leverage has the potential to bring greater joy to the workforce. Techniques for transferring fear to excitement. Breaking monumental accomplishments down into manageable tasks. Personal development and risk-taking. Staying healthy while achieving incredible goals. What to expect from James’s keynote presentation at In2Risk. A five-year look at the rapidly changing future. James’s encouraging advice to his early career self. In the Know podcast theme music written and performed by James Jones, CPCU, and Kole Shuda of the band If-Then. To learn more about the CPCU Society, its membership, and educational offerings, tools, and programs, please visit . Follow the CPCU Society on social media: X (Twitter): Facebook: LinkedIn: Instagram: Quotes “Sometimes hitting rock bottom can be the greatest gift.” “What is the risk that I have to take? And what is the benefit to myself, my family, my community?” “The suffering is always worth it if you show up prepared.” “For people who understand and leverage AI, it’s going to bring a lot of joy and happiness in their lives.” “Am I going to allow fear to dictate my decisions, or am I going to continue to chase my dreams?” “Taking risks and personal development go hand in hand.”
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The Data Revolution in Modern Claims Management with Heather Wilson
06/18/2025
The Data Revolution in Modern Claims Management with Heather Wilson
, Chief Executive Officer of , has more than a decade of executive experience in data, analytics, and artificial intelligence, including Global Head of Innovation and Advanced Technology at Kaiser Permanente and Chief Data Officer of AIG. While at AIG, she was named Insurance Woman of the Year by the Insurance Technology Association for her data innovation work. Wilson has been a steady supporter of diversity. She launched the Kaiser Permanente Women in Technology group, focused on mentorship and retention for women in math, technology, and science. At AIG, she launched Global Women in Technology and served as Executive Sponsor of Girls Who Code. In this episode of In the Know, Chris Hampshire and Heather explore the work she has done to empower women in coding and STEM, AI technology advancements, and strategies for addressing talent challenges in today’s fast-evolving insurance industry. Key Takeaways Heather’s career unfolded in three chapters. The current state and application of analytics in today’s insurance industry. A look into the future of large language model (LLM) technology. The application of agentic AI in the claims sector. Integrating new and legacy technology platforms. Heather’s experiences as a female leader in the insurance industry. Industry disruption, talent recruitment, and navigating the silver tsunami. Data analysts and the insurance industry. A five-year look to changing agent and adjuster responsibilities. Heather’s strategic risk advice to her early career self. In the Know podcast theme music written and performed by James Jones, CPCU, and Kole Shuda of the band If-Then. To learn more about the CPCU Society, its membership, and educational offerings, tools, and programs, please visit . Follow the CPCU Society on social media: X (Twitter): Facebook: LinkedIn: Instagram: Quotes “At the end of the day, there is an outcome that we’re trying to drive for the claimant and for the insurer.” “AI is helping us take the surprises and get in front of them to handle cases differently.” “Whether it’s a risk or claims system, they really have the opportunity to lead the insurance industry on agentic AI.” “Data is still king, and so is the orchestration of that data.” “For super complex cases, people still need to have that human-in-the-loop touch.”
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InsurTech Ecosystem and the Future of Innovation with Delli Bhaskar Jagadeesan
06/04/2025
InsurTech Ecosystem and the Future of Innovation with Delli Bhaskar Jagadeesan
Bhaskar serves as a Principal Technology Evangelist on Guidewire’s Global Technology Alliances and Marketplace team. In his role, he works with solution, technology, and systems integration partners to develop technical integration strategies and promote Guidewire’s cloud platform. He’s also a passionate supporter of the Guidewire Insurtech Vanguard program, which helps insurers discover innovative InsurTechs. Bhaskar brings a unique blend of P&C insurance domain expertise, technical background, and deep knowledge of the Guidewire ecosystem. His experience spans enterprise software development, technology consulting, product management, and implementation projects. In this episode of In the Know, Chris Hampshire and Bhaskar dive into all things insurtech and its impact on the insurance industry, strategies for approaching legacy technology challenges, the possibilities of AI, and what the transformed future of the insurance industry could look like. Key Takeaways Bhaskar’s decision to marry the industry and date the technology. At Guidewire, Bhaskar’s work impacts the entire industry ecosystem. The current state and impact of insurtech. Strategies for approaching legacy technology challenges. The state of acceptance of cloud technology. Addressing integration concerns for optimal upgrade success. Short- and long-term impacts of AI in the insurance industry. A look at the entirely transformed five-year future of the industry. Bhaskar’s broader-thinking advice to his early career self. Special thank you to Guidewire, one of the CPCU Society’s annual partners, for their generous support and for sponsoring this episode of In the Know. In the Know podcast theme music written and performed by James Jones, CPCU, and Kole Shuda of the band If-Then. To learn more about the CPCU Society, its membership, and educational offerings, tools, and programs, please visit . Follow the CPCU Society on social media: X (Twitter): Facebook: LinkedIn: Instagram: Quotes “I made the decision to marry the industry and date the technology.” “We have a responsibility to lead, but we also have a responsibility to lift.” “Insurtech has changed the insurance world, but not in the way that everyone thought previously.” “Insurtech is more of a maturing system than a disruptor.” “The insurtech space has transformed the industry’s digital transformation.” “If you want to easily upgrade, embrace cloud.” “AI is going to fundamentally change the insurance model.”
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Caribbean Insurance Insights with Ranesha Dean
05/21/2025
Caribbean Insurance Insights with Ranesha Dean
Ranesha Dean is a branch manager for Caribbean Alliance Insurance Company, a regional general insurance company in the Eastern Caribbean, and is responsible for the Bahamas operations. Her career in the general insurance industry began in 2009, and she has worked in various roles over the years, including sales, underwriting, claims, and compliance. She holds a BA in economics and finance from The University of The Bahamas (formerly College of The Bahamas) and several designations with The Institutes, including the CPCU designation (2022). Ranesha is an avid insurance learner eager to dive into new insurance topics as an aspiring insurance writer. In this episode of In the Know, Chris Hampshire and Ranesha explore the unique challenges of the Caribbean insurance market, the impact of climate change on business, and the impact that her CPCU designation has had on her career. Key Takeaways Ranesha’s journey into the insurance market led to branch manager. Unique challenges of insurance in the Caribbean. Capacity crunch and climate change impacts. The response of the insurance industry in the wake of 2019’s Hurricane Dorian. Technology and IT advances in the Caribbean. Ranesha’s message to anyone considering joining the insurance industry. The impact of the CPCU designation on Ranesha’s career. Attracting new talent to the industry in the Caribbean. Surprises that Ranesha has discovered in her career. A five-year look at the future of the Caribbean insurance market. Ranesha’s CPCU Society advice to her early career self. In the Know podcast theme music written and performed by James Jones, CPCU, and Kole Shuda of the band If-Then. To learn more about the CPCU Society, its membership, and educational offerings, tools, and programs, please visit . Follow the CPCU Society on social media: X (Twitter): Facebook: LinkedIn: Instagram:
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Composing the Next Insurance Generation with Jim Jones
05/07/2025
Composing the Next Insurance Generation with Jim Jones
Jim Jones is the co-creator of the new In The Know podcast music and has been the Executive Director of the Katie School of Insurance & Financial Services at Illinois State University since 2001. The Katie School supports over 500 students majoring in Risk Management and Insurance (RMI), actuarial science, and other majors, who are interested in careers in insurance. Jones works with ISU faculty, staff, administration, and industry executives in helping to develop talent for industry and educate students at the velocity of change. He holds an MBA in International Business from Saint Louis University, a BSBA in Finance and Accounting from the University of Missouri Trulaske College of Business, and CPCU, AIC, ARM, and AIS. In this episode of In the Know, Chris Hampshire and Jim discuss microinsurance in developing countries, the next generation of talent, what Gen Z is looking for in a career, and tactics for successfully addressing the talent gap in the insurance industry. Key Takeaways Jim’s current role in the insurance industry focuses on the next generation of risk management professionals. As the Director of Claims Education, Jim taught 20,000 students each year. Jim’s research in creating inclusive insurance in developing countries. In The Know’s new theme song was written while Jim was in Kathmandu. Expanding the reach of microinsurance to underserved populations. A portrait of today’s recently graduated insurance professional. Tactics for addressing the talent gap in the insurance industry. Characteristics of companies that successfully hire recent graduates. Jim’s stand-apart advice to his early career self. In the Know podcast theme music written and performed by James Jones, CPCU, and Kole Shuda of the band If-Then. To learn more about the CPCU Society, its membership and educational offerings, tools, and programs, please visit . Follow the CPCU Society on social media:
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