From Panic to Purpose in a Changing Industry with Amy Waninger
IN-the-Know
Amy Waninger is the Founder & CEO of Lead at Any Level, where she helps organizations transform their STEM professionals from reclusive nerds into inclusive leaders. Amy offers assessments, advisory services, and training on essential skills for inclusive leaders. She is the author of eight books, including Network Beyond Bias: Making Diversity a Competitive Advantage for Your Career. Amy spent twelve years working in the insurance industry, where she achieved the CPCU designation in 2016 and the Certified Insurance Data Manager (CIDM) designation in 2018. She also holds associate...
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Innovation and Ecosystems in Insurance with Rose Hall
IN-the-Know
Rose Hall is a visionary innovation strategist and risk management expert with 25 years of experience. She leverages innovation to solve complex business problems and create unique growth opportunities at the intersection of technology and risk. Her unique expertise spans the insurance, construction, and technology industries, and was cultivated in senior leader roles at global organizations such as AXA XL and Turner Construction. As CEO of RH Business Ventures, she advises the insurance, technology, and construction industries, focusing on transforming risk management through innovation and...
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The Changing World of Workers’ Compensation with Mark Walls
IN-the-Know
Mark Walls is the Chief Marketing Officer at Safety National, a multi-line specialty insurance and reinsurance carrier and member of the Tokio Marine Group. With over 30 years of workers’ compensation and risk management experience, Mark’s career spans claims management, client engagement, strategic analysis, and market research. He previously served as VP Client Engagement at Safety National and as Senior VP at Marsh’s Workers’ Compensation Center of Excellence. Mark is the founder of the Work Comp Analysis Group on LinkedIn, the largest online discussion group dedicated exclusively...
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The Evolution of the Legacy Sector with Katie Reynolds
IN-the-Know
Katie Reynolds is the Executive Director of AIRROC, the Association of Insurance and Reinsurance Run-Off Companies, the only U.S. nonprofit dedicated to promoting the interests of the legacy insurance and reinsurance community. She brings nearly a decade of experience in the legacy sector from claims leadership roles at RiverStone and The Hartford. An active AIRROC member since 2020, Katie has served on committees, the NextGen Council, and the Board of Directors. She holds a B.A. from the University of Rochester and a J.D. from the University of New Hampshire School of Law. On this episode of...
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Removing Friction for Growth in Wholesale Specialty with Leah Ohodnicki
IN-the-Know
This episode of In The Know features host Chris Hampshire and Leah Ohodnicki, Executive Vice President of Carrier Relations at RT Specialty. Leah leads strategic initiatives to strengthen trading partnerships and drive growth across the wholesale insurance landscape, and brings two decades of experience spanning retail brokerage, E&S carriers, MGUs, and program business. Leah began her career at Marsh in 2006, advancing through leadership roles in marketing and business development. In 2015, she joined Argo Group, where she led distribution for the group and later led Specialty Programs....
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Flipping the Script on Host Chris Hampshire
IN-the-Know
In this special episode of In The Know, our podcast host Chris Hampshire takes on the role of guest when he is interviewed by Spenser Villwock, Executive Director of the CPCU Society and President of Associations at The Institutes. Chris works with leading P&C carriers and program administrators to design impactful claims management programs as a Vice President of Sales in Gallagher Bassett’s Carrier Practice. He was elected as the Global CPCU Society President in 2022, served as the President-Elect in 2021, began a three-year term on the National CPCU Society's Leadership Council in...
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Building a Culture of Innovation with Rob Galbraith
IN-the-Know
In this 5th anniversary episode of In the Know, one of our earliest podcast guests returns to help us celebrate and to determine which of his 2020 predictions have come true. Rob Galbraith is the founder and CEO of Forestview Insights, an independent consulting, research, and training company focused on enabling organizations to create and build a lasting culture of innovation. Rob has over 25 years of experience in the financial services industry in various leadership positions, and is the author of the international best-selling book The End Of Insurance As We Know It. He is a recognized...
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Unpacking 200 Years of Insurance History with Marc Adee
IN-the-Know
Marc Adee is the CEO of Crum & Forster, a leading specialty insurance carrier founded in 1822 and headquartered in Morristown, New Jersey. Marc joined Fairfax in 2000 and holds a B.A. from Northwestern University and an M.B.A. from the University of Chicago. He is a fellow of the Casualty Actuarial Society and a member of the American Academy of Actuaries. He serves on the boards of the American Property Casualty Insurance Association, the Maurice R. Greenberg School of Risk Management, Insurance and Actuarial Science, the Foundation for Morristown Medical Center, the Community Foundation...
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Redefine What's Impossible with The Iron Cowboy, James Lawrence
IN-the-Know
, better known as The Iron Cowboy, is a world-renowned keynote speaker, bestselling author, and endurance athlete who redefined human potential by completing 50 Ironmans in 50 days across all 50 states — and then doing the unthinkable — 100 full-distance triathlons in 100 consecutive days. Before becoming the greatest endurance athlete in history, James was a successful entrepreneur, running a thriving mortgage company and helping hundreds of clients build wealth through homeownership and strategic refinancing. That same relentless mindset that powered him through thousands of miles now...
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The Data Revolution in Modern Claims Management with Heather Wilson
IN-the-Know
, Chief Executive Officer of , has more than a decade of executive experience in data, analytics, and artificial intelligence, including Global Head of Innovation and Advanced Technology at Kaiser Permanente and Chief Data Officer of AIG. While at AIG, she was named Insurance Woman of the Year by the Insurance Technology Association for her data innovation work. Wilson has been a steady supporter of diversity. She launched the Kaiser Permanente Women in Technology group, focused on mentorship and retention for women in math, technology, and science. At AIG, she launched Global Women in...
info_outlineJo Lynn Clemens, CPCU, ARM, is the CEO and Founder of RiskKarma.io, a strategic risk intelligence solution to reduce claims and improve workplace culture. Jo Lynn has over 20 years of experience in risk, compliance, and litigation, which includes her role as president of JJC Insurance Services, LLC and her past experiences as an auditor for Underwriters at Lloyds of London, director of legislation and research for Arizona CPCU Society, regional chair for Claim Litigation Management Alliance (CLM), 2010 Delegate Ambassador to China for global Society of CPCU and special examiner to the insurance commissioner of Arizona’s Department of Insurance. Jo Lynn has served as a thought leader in artificial intelligence, insurance, compliance, and the future of work. She has also served as an expert panelist and speaker for the CPCU Society, the Claims Litigation Management Association, Arizona State University, and the International Association of Defense Counsel. Live from Risk World 2024 in San Diego, this episode of the In The Know podcast features Chris Hampshire and Jo Lynn for a conversation about the number one topic at this year’s RIMS RISKWORLD conference — the possibilities and future of AI.
Key Takeaways
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Jo Lynn’s unique and varied journey in the insurance industry.
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From the perspective of a mother, Jo Lynn is constantly looking at what the future holds and what society looks like.
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Common litigation topics that can be addressed by AI.
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Jo Lynn is working to create key risk indicators before risk occurs.
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Utilizing AI to scrutinize department policies and practices.
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Diversity quotients can be tracked by AI.
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Does AI have the potential to truly revolutionize the insurance industry?
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Addressing common concerns about AI.
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Increased diversity efforts can help address the talent gap.
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Jo Lynn’s experience as a female leader in the industry.
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The current state of diversity in the insurance industry.
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Technology in the insurance sector is improving and has a great future.
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A five-year look at the future of technology.
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Overcoming the challenges of technology adoption.
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Jo Lynn’s message to those entering the technology facet of the insurance industry.
Quotes
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“In insurance, you’re learning something new every day.”
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“With the perspective of a mother, I’m looking at what the future holds and what society looks like.”
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“AI has the potential to truly revolutionize the insurance industry.”
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“This is just like the industrial revolution. People fear the unknown.”
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“Diverse corporations not only perform better productivity-wise but the profits have been proven.”
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“I see exponential change in the future of technology.”
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“Technology is probably the most needed employment area of our industry.”