Building a KPI Culture That Drives Real Improvement on the Shop Floor, Ep #30
Release Date: 10/09/2025
Buy the Numbers
In this special crossover episode of Buy the Numbers, Mike Payne joins Josh McCain on The Throughput Show for a fully interactive, live conversation about one of the most misunderstood and mission-critical topics in manufacturing: cash flow. Unlike traditional episodes, this one unfolds in real time with audience questions, open dialogue, and the kind of raw, honest examples operators rarely get to hear outside of private masterminds. Josh kicks off the episode with his hallmark energy and levity—complete with an unexpected “musical” intro for guests Mike, Jon Hughes,...
info_outlineBuy the Numbers
When Section 179 and bonus depreciation come back into play, it’s easy to get swept up in the excitement of “saving on taxes.” Every year around this time, I start hearing from shop owners who are ready to buy a new machine before the end of Q4—sometimes for the right reasons, but often for the wrong ones. Don’t get me wrong, I love a good deduction as much as anyone. But if you wouldn’t buy that equipment without the tax break, you probably shouldn’t buy it because of it. In this episode of Buy the Numbers, I sit down with my good friend Ty Willis from Verdant...
info_outlineBuy the Numbers
When tariffs, trade policy, and cash flow collide, manufacturers are forced to think creatively—or risk being crushed by uncertainty. That’s exactly where Mary Buchzeiger, CEO of Lucerne International and Lucerne Global Solutions, found herself. With skyrocketing tariffs on imported automotive components, Mary realized the solution wasn’t to absorb the hit—it was to rewrite the playbook altogether. In this episode of Buy the Numbers, we dig into how Mary leveraged a little-known financial and logistical strategy: the Foreign Trade Zone (FTZ). By turning Lucerne’s Michigan...
info_outlineBuy the Numbers
In this episode of Buy the Numbers, host Mike Payne sits down with continuous improvement coach and Lean Six Sigma Master Black Belt Brian Karp to dig into the metrics that matter most for manufacturing leaders. Together, they explore how data can be used not just to measure performance, but to transform culture, drive engagement, and spark meaningful improvement across every department. For more than a decade, Brian has helped manufacturers simplify their approach to measurement—turning overwhelming spreadsheets and endless KPIs into tools that actually guide better decisions....
info_outlineBuy the Numbers
In this episode of Buy the Numbers, I sit down with Roger Atkins, President of the National Tooling and Machining Association (NTMA), to talk about the real state of U.S. manufacturing as we close out 2025. Representing more than 1,000 small and medium manufacturers nationwide, Roger brings a boots-on-the-ground perspective to the headwinds, opportunities, and trends shaping the industry right now. The conversation goes well beyond statistics to explore the forces behind them. Roger shares his preview of the MTForecast conference and NTMA’s ENGAGE event, pulling back the curtain on survey...
info_outlineBuy the Numbers
When you’re buying a machine shop for the first time, it’s easy to feel like you’re lost in the dark. I’ve been through more than 150 transactions in my career, but I still remember what it was like sitting across from my first seller—wondering if I was asking the right questions or if I was missing something important. That’s why I love conversations like this one. In this episode of Buy the Numbers, I sit down with Jeff Lee, Operations Manager at Hayer Engineering in Singapore. Jeff reached out after listening to some of our episodes on acquisitions, and the quality of his...
info_outlineBuy the Numbers
In this episode of Buy the Numbers, Mike Payne sits down with Dave Necessary, Executive Vice President of Products and Markets at Gardner Business Media, to dig into the power of benchmarking and the Top Shops program. For more than a decade, Top Shops has been the definitive survey that shows manufacturers where they stand—highlighting the practices, strategies, and investments that consistently separate the best from everyone else. Dave shares how the survey functions like a business health check-up, providing both an industry-wide benchmarking standards report and a...
info_outlineBuy the Numbers
Selling a business is rarely just about the numbers—and in this episode of Buy the Numbers, we explore why. Recorded at the CLA Connect Center in Minnesota, Mike Payne and guest co-host Erin Mickels sit down with two sets of owners who have recently gone through the process of selling their companies. From fielding unsolicited offers to choosing between 26 potential buyers, their stories highlight the strategic, emotional, and deeply personal factors that shape a sale. Joel Bauer of Midsota Manufacturing shares his unlikely journey from part-time welder to co-owner of a thriving...
info_outlineBuy the Numbers
If you think selling your business is just about getting the highest number, think again. In Part II of my conversation with the all-star team at CLA—Erin Mickels, Mike Britten, and Mike Pohl—we dig into the fine print that can make or break your deal after the handshake. From LOIs to sales price allocations to working capital battles, this is where the real money is won or lost. We start with what seems like a formality—signing the LOI—but as you’ll hear, that’s often the moment your leverage walks out the door. I’ve seen it firsthand: missed tax planning, bad...
info_outlineBuy the Numbers
If you’ve ever thought, “I’ll sell when I’m ready”—you’re already behind. In this episode of Buy the Numbers, I sit down with three powerhouse advisors from CLA—Erin Mickels (owner transition expert), Mike Britten (tax wizard), and Mike Pohl (wealth whisperer)—to unpack what it really takes to set yourself up for a successful exit from your manufacturing business. We talk through the overlooked planning window between “someday I’ll sell” and “it’s time to list.” Whether you're ten years out or just three, this conversation will help...
info_outlineIn this episode of Buy the Numbers, host Mike Payne sits down with continuous improvement coach and Lean Six Sigma Master Black Belt Brian Karp to dig into the metrics that matter most for manufacturing leaders. Together, they explore how data can be used not just to measure performance, but to transform culture, drive engagement, and spark meaningful improvement across every department.
For more than a decade, Brian has helped manufacturers simplify their approach to measurement—turning overwhelming spreadsheets and endless KPIs into tools that actually guide better decisions. He and Mike talk about where to start when you don’t have a dashboard, how to align KPIs with what customers truly care about, and how to avoid “analysis paralysis” when trying to improve processes.
Throughout the conversation, they uncover the real purpose of data collection: empowering teams to learn, not to punish. From establishing baseline metrics to tackling the “yeah, buts” that derail progress, Brian breaks down how to build a measurement mindset rooted in curiosity and continuous improvement.
Mike also shares firsthand how his own team at Hill Manufacturing worked with Brian to align their KPIs, trust their systems, and use imperfect data to make better business decisions. It’s a conversation that bridges the gap between engineering precision and human behavior—showing that the key to success isn’t just tracking numbers, but understanding the story behind them.
You will want to hear this episode if you are interested in...
- (0:49) Brian Karp’s background in manufacturing and continuous improvement
- (2:00) How Mike met Brian through local grant programs and Lean training
- (3:12) The importance of connecting KPIs to business goals
- (4:03) Where to start when you have no KPIs—beginning with quality, delivery, and cost
- (6:13) Grow your top and bottom line with CliftonLarsonAllen (CLA)
- (8:25) Defining metrics that actually reveal performance problems
- (9:41) Keeping measurement simple—tracking exceptions instead of every instance
- (10:55) The myth of perfect data (and why “better” beats “perfect” every time)
- (12:20) Getting buy-in for change: why people resist and how to bring them along
- (19:32) Avoiding the “yeah, buts” that derail progress
- (20:32) Measuring even variable processes: everything can be counted
- (21:55) Check out SMW Autoblok’s catalog to leverage RASRAM
- (22:50) Drilling deeper into job costing and profitability analysis
- (24:19) Benchmarking data against real performance, not assumptions
- (28:31) The danger of changing definitions (consistency matters)
- (31:04) Bringing KPIs to the shop floor—making performance visible and celebrated
- (33:53) Manufacturers: Make sure your voice is heard
- (41:38) Using customer scorecards to define internal KPIs
- (43:58) Why continuous improvement never ends—and why that’s a good thing
- (47:46) Using benchmarking tools like Top Shops to gauge industry performance
- (49:00) How Hill Manufacturing has evolved its KPI culture over eight years
- (50:28) Hill’s next challenge: driving toward zero defects
- (54:08) Why you need to meet us at MTForecast
Resources & People Mentioned
- Grow your top and bottom line with CliftonLarsonAllen (CLA)
- Check out SMW Autoblok’s catalog to leverage RASRAM
- Why you need to meet us at MTForecast
Connect with Brian Karp
- CI Solutions
- Connect on LinkedIn
Connect With Buy the Numbers
Subscribe to Buy the Numbers
Audio Production and Show Notes by - PODCAST FAST TRACK