255: How Dental Practices Unlock 30% More Revenue Through Revenue Cycle Management
DEO's Growth Secrets Podcast for Dental Organizations
Release Date: 12/30/2025
258: Cut Marketing Waste and Get More Patients in Your Dental Practice
DEO's Growth Secrets Podcast for Dental Organizations
Are you spending thousands on marketing, but still don’t really know what’s working? In this episode, Kendall sits down with Ali Soufi, CEO of DocSites, to talk through what’s really happening behind the scenes of dental marketing. They cover why many practices overspend on Google Ads, how “vanity websites” quietly hurt ROI, and what it looks like to focus on efficiency first. You’ll hear real examples of practices cutting the fluff, reallocating spend, and building websites that patients actually respond to. If marketing has ever felt confusing, expensive, or out of your control,...
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257: From Failing Dental Practices to Profitable Multi-Location Growth
DEO's Growth Secrets Podcast for Dental Organizations
What do you do when you buy failing practices and suddenly you’re the one holding every location together? Seth Huish and Clark Brinton from Arvory Dental Group bought four practices in 2017. What started as an ambitious growth plan quickly turned into lost associates, burned savings, and the pressure to produce their way out of problems. Now at eight locations with every practice clearing $1M+, they share how they moved from associate to partner models, slashed costs by 30% with AI, built vertically integrated systems, and why radical candor became their secret weapon for tough...
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256: What It Really Takes to Scale a Dental Practice
DEO's Growth Secrets Podcast for Dental Organizations
What if the real reason scaling feels harder is because your systems were never built to scale in the first place? Kendall sits down with Ted Wegman, co-founder of Access DSO Solutions, to break down what really goes wrong when dental groups grow too fast. Ted explains how practices hit facility bottlenecks, miss critical details, and end up with systems that don’t talk to each other. Before they know it, owners are pulled back into decisions they thought growth would eliminate. He shares real stories from large dental groups that scaled right and wrong, why scalability and EBITDA drive real...
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255: How Dental Practices Unlock 30% More Revenue Through Revenue Cycle Management
DEO's Growth Secrets Podcast for Dental Organizations
What if the money problem in your practice isn’t production, but what’s happening after the patient leaves the chair? Many dental practices are busy and producing well, yet cash flow still feels tighter than it should. In this episode, Nina Lewis, VP of Revenue Cycle Management at SupportDDS, shares what she sees every day working with dental practices that believe they are collecting properly, only to discover hidden gaps behind the scenes. We talk about why AR totals can be misleading, why over-90 claims reveal where systems are failing, and a real story where internal EFT changes...
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254: When Being a Great Dentist Stops Growing Your Dental Practice
DEO's Growth Secrets Podcast for Dental Organizations
What if the reason your practice isn’t growing has nothing to do with your dentistry? In this episode, Dr. Kalpesh Patel shares the uncomfortable truth most dentist-owners learn the hard way: great clinical skill doesn’t equal a scalable business. He walks through going from a single practice to multiple locations, the personal sacrifices nobody talks about, why leadership is the real constraint, and how shifting from “doctor” to “developer of people” changed everything. This is a raw conversation about growth, humility, systems, and what it really takes to build something that...
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253: The Hidden Revenue Gaps Quietly Draining Millions from Dental Practices
DEO's Growth Secrets Podcast for Dental Organizations
What if the revenue you think you’re collecting is actually slipping through cracks you don’t even know exist? In this episode, Racheal Grant, VP of Dental Sales at Medusind, explains how gaps in insurance verification, claim submission, and AR end up quietly draining practices. One missed step becomes a growing problem and as you scale, those problems multiply. Racheal shares why verification is the real tipping point, how AI and human expertise work together to protect your cash flow, and what leaders can do when their teams are stretched thin. If you’ve been sensing money is leaking...
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252: The Financial Playbook Dental Practice Owners Need to Stop Flying Blind
DEO's Growth Secrets Podcast for Dental Organizations
What if the real reason you feel behind on taxes and cash flow is because you’re still ‘flying blind’ financially? In this episode, Duckett Ladd’s, Jared Duckett and Caleb Gussner, reveal why every dental practice owner needs a true financial playbook to make smarter decisions and avoid costly surprises. They break down the dangers of managing from your bank balance, how year-end tax strategies really work, and why understanding your financial statements is the first step toward more clarity...more profit...and more control. 👇Connect with Duckett Ladd Website: YouTube: ...
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251: Hard Truths Every Dentist Owner Must Learn
DEO's Growth Secrets Podcast for Dental Organizations
Ever look around your practice and think, “How am I supposed to lead this team when I’m still figuring things out myself?” In this episode, host Jordin McEntire sits down with Dr. Tyler Tolbert, owner of Smile Now Dentures and Implants, to unpack the real journey behind growing a dental organization. Tyler shares the moments most owners hide. The tough partnership decisions, the people challenges, the chaos of growth, and the clarity that comes when you stop pretending to know it all and surround yourself with the right leaders who have walked the same path. Ready to join DEO members who...
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250: What Happens When Your Front Desk Quits and No One Can Fill the Role in Your Dental Practice
DEO's Growth Secrets Podcast for Dental Organizations
If your best front desk team member quit tomorrow, how fast would your new patient numbers start to drop? In this episode, host Emmet Scott sits down with Miles Beckett, CEO and Co Founder of Flossy, to unpack the real story of a high volume practice that lost over half its new patient flow when one team member walked out. Miles shares what happens when calls slip to voicemail, why booking rates collapse in seconds, and how practices using Fiona are adding 50 plus new patients a month by removing hidden friction and giving patients what they actually want. It is simple, uncomfortable, and...
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249: The Truth About AI Every Dental Practice Owner Must Hear
DEO's Growth Secrets Podcast for Dental Organizations
Does AI actually make your practice easier to run...or just give you one more thing to figure out? That’s the question every dental practice owner is wrestling with right now. In this episode, host Kendall Hussain talks with Mike Huffaker, Chief Revenue Officer at Planet DDS, about separating hype from reality when it comes to AI in dentistry. Mike shares how Planet DDS grew from $10M to $100M in recurring revenue by helping thousands of practices simplify operations, strengthen profitability, and keep people (not technology) at the center of care. You’ll hear real examples of how AI is...
info_outlineWhat if the money problem in your practice isn’t production, but what’s happening after the patient leaves the chair?
Many dental practices are busy and producing well, yet cash flow still feels tighter than it should. In this episode, Nina Lewis, VP of Revenue Cycle Management at SupportDDS, shares what she sees every day working with dental practices that believe they are collecting properly, only to discover hidden gaps behind the scenes. We talk about why AR totals can be misleading, why over-90 claims reveal where systems are failing, and a real story where internal EFT changes created major payment delays for a dental practice. It’s a conversation that helps owners see where revenue can get stuck, and why noticing it sooner can make a meaningful difference.
SupportDDS provides dental RCM-certified virtual team members who support billing, insurance verification, AR follow-up, and workflow optimization. Their team helps practices uncover gaps, reduce delays, and strengthen collections with consistency and clarity.
If you are a current DEO member and a client of SupportDDS, you are eligible for a FREE Revenue Cycle Management Assessment valued at $1,800.
📅 Speak directly with Nina Lewis and reserve your session:
👉 https://calendly.com/nina-supportdds
💡 Running your practice shouldn’t feel like survival mode. Join DEO's Growth Secrets Newsletter, the daily email with real tips on growth and profitability.
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