Balancing New Trends and Regulations in Training
Perform Beyond - Learning & Development with VPS
Release Date: 11/01/2024
Perform Beyond - Learning & Development with VPS
In this episode of *Perform Beyond*, Louise Brogan explores the behind-the-scenes operations of VPS's logistics and learning administration services. She is joined by Colin Lauder, Priyesh, and Pontus Nygren, who provide insight into how VPS supports clients through centralised training administration, learner care, and data management from their service centre in Barcelona. The conversation highlights how VPS has built a global network for learning support, including managing multilingual training across multiple industries. Priyesh shares the background of the 20-year journey of the...
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Why Outsourcing Learning and Development Works: The Final Episode Host: Louise Brogan Guests: Colin Lauder (Operations Manager), Maureen Owens (Learning Manager), Priyesh (Shared Service Centre Manager), Pontus Nygren (Service Centre Manager, EMEA) In the final episode of Perform Beyond, Louise Brogan wraps up the podcast series by diving into why companies should consider outsourcing their learning and development needs to VPS. Joined by Colin Lauder, Maureen Owens, Priyesh, and Pontus Nygren, the team discusses the many advantages outsourcing can provide, including cost savings, increased...
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In episode five of *Perform Beyond*, host Louise Brogan is joined by Amanda Downs and Maureen Owens to explore the design process for client training programs at VPS. Building on previous episodes, this discussion delves into how VPS creates engaging, inclusive, and adaptable training content for their clients, with a focus on keeping it fresh and aligned with client needs. Amanda shares insights on the importance of updating content regularly, adding new activities and interactions to keep learners engaged, and ensuring the content remains visually appealing and dynamic. Maureen adds...
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In episode six of the VPS podcast, host Louise Brogan is joined by Amanda Downes, Instructional Designer and Project Manager, and Maureen Owens, Learning Manager at VPS. Together, they dive into the challenges and strategies involved in balancing new industry trends with established regulatory practices in the development of training programs. The discussion opens with an exploration of the importance of not falling prey to "shiny object syndrome"—the tendency to chase after the latest trends at the expense of core principles. Emphasising that learning outcomes should always take precedence,...
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In this episode of the Perform Beyond Podcast, host Louise Brogan engages with Amanda Downes, an instructional designer and project manager, and Maureen Owens, learning manager at VPS. Together, they explore the crucial topic of training needs analysis (TNA) within the financial services sector. Maureen elaborates on the importance of conducting a comprehensive TNA to identify skill gaps and align them with the client's business strategies, focusing a year in advance. She highlights key training areas such as ESG (environmental, social, and governance) and mandatory regulatory training like...
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In this second episode of *Perform Beyond*, Louise Brogan is joined by Colin Lauder, Maureen Owens, and Priyesh from VPS to dive deep into the onboarding process that VPS follows when starting with a new client. The conversation centre’s around how VPS customizes their approach to meet the needs of each client, particularly in the financial services sector, where they have been operating for over five years. The episode outlines the key phases of onboarding: the discovery phase, transition phase, and go-live phase. Colin and Maureen discuss the importance of understanding a client's...
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In the third episode of *Perform Beyond*, Louise Brogan is joined again by Colin Lauder, Maureen Owens, and Priyesh to explore the critical importance of compliance and governance in the learning and development programs provided by VPS. The team focuses on how VPS ensures that its clients, especially in the highly regulated financial services sector, remain compliant with industry standards and regulations. The discussion covers the detailed governance framework that VPS uses to monitor and measure success, including key performance indicators (KPIs) and service-level agreements...
info_outlinePerform Beyond - Learning & Development with VPS
In this introductory episode of *Perform Beyond*, host Louise Brogan sits down with two key members of the VPS team, Colin Lauder and Maureen Owens, to discuss their roles and the exceptional work VPS does in the financial services training industry. Colin shares his experience as Operations Manager, where he oversees the delivery of comprehensive learning and development services for clients, while Maureen explains her journey into the learning and development industry and how she supports clients in her role as Learning Manager. Listeners will get a detailed overview of what Vertex...
info_outlineIn episode six of the VPS podcast, host Louise Brogan is joined by Amanda Downes, Instructional Designer and Project Manager, and Maureen Owens, Learning Manager at VPS. Together, they dive into the challenges and strategies involved in balancing new industry trends with established regulatory practices in the development of training programs.
The discussion opens with an exploration of the importance of not falling prey to "shiny object syndrome"—the tendency to chase after the latest trends at the expense of core principles. Emphasising that learning outcomes should always take precedence, Amanda explains how instructional designers play a crucial role in ensuring that courses are both engaging and effective. Maureen underscores the necessity of adhering to regulatory guidelines, which are critical for maintaining course standards and compliance.
They also talk about their relationship with industry bodies like the IOB, CIPD, and the Insurance Institute, which help them stay current with regulatory requirements and best practices. Amanda mentions their involvement in industry forums and learning symposia that keep the team updated with emerging trends. Maureen elaborates on the process of submitting courses for approval to these bodies to ensure they meet CPD requirements, stressing the importance of thorough editorial reviews and quality checks.
The episode also highlights the wider VPS team, which includes not just instructional designers but also in-person and virtual trainers who bring valuable real-world experience to their programs. This collaborative effort ensures that the training programs are both high-quality and compliant. Louise praises the team's ability to balance new and exciting trends with the essential goal of making sure "the learner learns."
Inside this Episode:
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Balancing trends and regulations in training is crucial. As Amanda Downes wisely put it, the main goal is to ensure that "the learner learns," rather than just getting lost in flashy, new technologies. A timeless reminder for effective education.
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Real-world experience adds immense value. Maureen Owens highlights the importance of having trainers who can relate real-life examples from their previous roles in financial services, making the learning content more relatable and impactful.
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Keeping up with industry standards requires a mix of regulatory compliance and cutting-edge trends. Amanda Downes and Maureen Owens share their approaches at VPS, showing how a balanced strategy benefits both learners and clients.
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Industry bodies play a pivotal role in maintaining the quality of educational content. Maureen Owens discusses how VPS submits courses for approval, ensuring they meet CPD requirements and provide real value. Quality checks are non-negotiable.
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Trend-watching vs. core principles: In learning design, it's easy to get sidetracked by shiny new tech. Amanda Downes emphasises the importance of focusing on core learning objectives to ensure effective knowledge transfer.
Are you ready to dive into the often overlooked but crucial aspect of training? Join us for Episode 7 as VPS breaks down the nuts and bolts of managing logistics and administration in a learning environment.
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