How is enterprise software accelerating Experiences Per Mile?
Release Date: 10/15/2020
Personalizing the Digital Cabin Experience with Anthony Landamia
Experiences Per Mile
, Chief Comercial Officer of and Co-Director of the Experiences Per Mile Advisory Council, is your host to today’s episode and he is accompanied by who is the Product Management Executive at Xperi. Anthony has an outstanding track record of delivering new experiences to automotive customers who deployment of leading connected vehicle technologies. With over 35 years of automotive and mobile product management experience across leading automotor suppliers such as Subaru, Mercedes Benz, and BMW, Anthony is a leading expert in matching consumers’ wants and needs with disruptive...
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What new opportunities exist for Android-based in-vehicle app stores?
Experiences Per Mile
In this episode, host Karen Piurkowski welcomes Chris Jo, Head of Ecosystem Business & Global Partnerships for the HARMAN Ignite Store at HARMAN International. During the discussion, Chris provides insights on in-vehicle app stores and the opportunities that exist for Android app developers, automakers, and consumers too.
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How has in-vehicle navigation evolved to satisfy consumer needs?
Experiences Per Mile
In this episode, host Karen Piurkowski welcomes Paul Hohos, Vice President of Automotive Sales and Managing Director for Americas at TomTom. During the discussion, Paul describes how personalization is being added to vehicle navigation to improve user experience, and much more.
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How is connectivity driving the EV consumer experience?
Experiences Per Mile
In this episode, guest host Jeffrey Hannah, Chief Commercial Officer at SBD Automotive, welcomes Manish Mehrotra, Executive Director of Digital Business Planning & Connected Operations for Hyundai Motor North America (HMNA). Their discussion centers on the in-vehicle experience for electric vehicles (EVs) and how connectivity is driving change.
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Has the commercial customer been forgotten?
Experiences Per Mile
In this episode, host Karen Piurkowski welcomes May Russell, Emerging Technologies Executive at Ford Motor Company. May also serves as CIO of Ford Commercial Solutions for fleet telematics and data services and is the Global Head of Vehicle Health and Security Services. Here, May explains how Ford is using connectivity to improve the in-vehicle experience for commercial customers.
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How does the new WP.29 regulation impact both OEMs and consumers in European markets?
Experiences Per Mile
In this episode, host Karen Piurkowski welcomes Marcin Biedron, OTA Product Manager at HARMAN. With more than 15 years of experience in software engineering and management, Marcin is part of the product management team behind the industry-leading HARMAN OTA solution, a convenient and secure way to update vehicle software. Marcin explains the new WP.29 regulation stemming from the United Nations Economic Commission for Europe (UNECE) and how the regulation is changing the way automakers work.
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Will digital creators extend their content curation to the driver’s seat?
Experiences Per Mile
In this episode, host Karen Piurkowski welcomes Tim VanGoethem, Vice President of Automotive Product Management at HARMAN. Tim oversees HARMAN’s team of product management experts to determine HARMAN’s Automotive strategy and portfolio. He also anticipates market needs to define compelling, differentiated product lines, and develops innovative business models as well as the go-to-market approaches across all HARMAN Automotive Strategic Business Units.
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Is the key to creating a truly immersive gaming experience the car?
Experiences Per Mile
In this episode, host Karen Piurkowski welcomes Jason Riggs, Vice President of Intelligent Audio at HARMAN. With more than 20 years of experience in tech, Jason has a proven track record of bringing cutting edge audio technology from ideation to volume production. Most recently, he led the program scoping for the new HARMAN ExP Gaming Intense Max. Jason gives a behind-the-scenes look at Gaming Intense Max solution and explains how it is turning the car into a third living space.
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How can music lovers elevate their concert experiences from the car?
Experiences Per Mile
In this episode, host Karen Piurkowski welcomes Chris Trestain, Engineering Manager at HARMAN. Chris is on the EPIC Experience Team, which is focused on
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How can we improve accessibility to EVs while maximizing Experience Per Mile?
Experiences Per Mile
In this episode, host Karen Piurkowski welcomes Riley Winton, User Experience Concept Manager at HARMAN. Riley is on the EPIC Experience Team, which is focused on transforming the in-car user experience by leveraging technologies across the HARMAN Automotive group. Riley discusses the growing demand for electric vehicles and why a compromise-free electric vehicle (EV) experience is important.
info_outlineThis special episode of the Experiences Per Mile podcast is guest hosted by Jeffrey Hannah, Director of North America at SBD Automotive and co-facilitator of the Experiences Per Mile Advisory Council.
Jeff is joined by Bill Newman, Chief Industry Executive Advisor at SAP and fellow member of the Experiences Per Mile Advisory Council. Bill is a seasoned executive across many manufacturing domains and professional services with over 30 years of experience in strategy, planning, and business transformation. During the discussion, Bill shares how CRM software solutions can unlock a winning automotive consumer experience.
Key Takeaways:
[1:55] Bill explains what Experiences Per Mile means to him
[3:10] Why SAP decided to join the EPM Advisory Council
[3:51] How SAP has embraced the notion of the experience economy
[5:28] Bill talks about his role at SAP
[8:34] Bill shares recent changes he has noticed in the market
[9:55] Why the emotional response in a driver’s experience is the most powerful
[11:58] How acquisitions due to COVID-19 will affect the consumer experience
[13:44] How the SAP business model fits into the CASE approach
[14:56] The opportunity for vehicle data monetization
[17:33] How SAP is ensuring consumer data remains private and safe
[19:40] Global Data Protection Rights (GDPR) for the vehicle
[22:39] SAP can help companies determine how to start digitizing and modernizing operations
Sponsors
Brought to you by HARMAN
Mentioned in this episode:
Experiences Per Mile Advisory Council
SAP Software Solutions
Tweetables:
The success of a company is more than the sum of its goods and products, it includes its people and experiences. #ExperiencesPerMile #technology #experience #automotive #HARMANConnectsMe #TheBestRun
There are three key drivers to great customer experience in automotive: success, effort, and the emotional piece. #ExperiencesPerMile #technology #customerexperience #TheBestRun
The emotional piece in the driver’s experience is the most powerful because when it is positive, it motivates the individual to repeat the experience. #ExperiencesPerMile #technology #customerexperience #automotive
The experience of acquiring transportation is more than just financial; it is directly attached to the driver’s emotional effect. #ExperiencesPerMile #technology #customerexperience #emotion