Ep. 1 - Mixing it up with an international mixologist champ
Release Date: 10/24/2023
Ep. 9 - The quest for care continues
Sound of Silence
info_outline
Ep. 8 - Sail into service
Sound of Silence
The Gordon Group Luxury Cruise Planners
info_outline
Ep. 7 - Do we have options?
Sound of Silence
No guest
info_outline
Ep. 6 - Service affects all industries
Sound of Silence
Alicia
info_outline
Ep. 5 - What were they thinking?
Sound of Silence
No guest
info_outline
Ep. 4 - Healthcare challenges
Sound of Silence
Dr. Neil Natkow
info_outline
Ep. 3 - Service on the high sea
Sound of Silence
Vicki
info_outline
Ep. 2 - Bigger is not necessarily better
Sound of Silence
No guest
info_outline
Ep. 1 - Mixing it up with an international mixologist champ
Sound of Silence
Interview with Bruno Macazaga
info_outline
Welcome to Sound of Silence
Sound of Silence
The Sound of Silence podcast aims to shed light on the dismal state of customer service in this country. We delve into the various ways in which the customer experience has declined over the years and the impact it has on all of us. Mark and David, who are entrepreneurs and have built some of the largest customer experience companies in the world, explore topics such as poorly trained service professionals, lack of empathy and bad cultures toward customers. The podcast feature interviews with many executives who will share their thoughts. This is an informative and entertaining look...
info_outlineInterview with Bruno Macazaga