Ep. 9 - The quest for care continues
Sound of Silence
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Ep. 8 - Sail into service
Sound of Silence
The Gordon Group Luxury Cruise Planners
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Ep. 7 - Do we have options?
Sound of Silence
No guest
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Ep. 6 - Service affects all industries
Sound of Silence
Alicia
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Ep. 5 - What were they thinking?
Sound of Silence
No guest
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Ep. 4 - Healthcare challenges
Sound of Silence
Dr. Neil Natkow
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Ep. 3 - Service on the high sea
Sound of Silence
Vicki
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Ep. 2 - Bigger is not necessarily better
Sound of Silence
No guest
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Ep. 1 - Mixing it up with an international mixologist champ
Sound of Silence
Interview with Bruno Macazaga
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Welcome to Sound of Silence
Sound of Silence
The Sound of Silence podcast aims to shed light on the dismal state of customer service in this country. We delve into the various ways in which the customer experience has declined over the years and the impact it has on all of us. Mark and David, who are entrepreneurs and have built some of the largest customer experience companies in the world, explore topics such as poorly trained service professionals, lack of empathy and bad cultures toward customers. The podcast feature interviews with many executives who will share their thoughts. This is an informative and entertaining look...
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