Episode 301: The Power of Pause: Managing Freeze Requests Strategically
Release Date: 08/07/2025
Episode 323: Delegation for Studio Owners Who Do Not Have a Manager Yet
fitSpot Guru
What We Cover In This Episode: The core responsibilities of a studio manager and why defining clear "ownership" is the first step toward reclaiming your time as an owner [4:59] How one pivotal role drives revenue, manages the sales funnel, and keeps your studio's community expanding [6:15] The ways in which another key role focuses on the "human element" to keep members happy, engaged, and loyal [8:07] Why a high-level coordinator is essential for seamless day-to-day operations [9:19] How to structure cleaning roles to ensure your space remains a premium environment [10:20] ...
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Episode 322: The Hard Questions Behind Studio Software & Growth
fitSpot Guru
What We Cover In This Episode: The real truth about booking platform frustrations and why it’s important to stop chasing "shiny objects [0:53] How to evaluate the true client experience and how it’s about so much more than just a pristine demo environment [3:25] Boutique software: do you really get what you pay for? [6:23] Some of the common software mistakes that stunt studio growth [7:41] Why you should buy your own intro offer to test your flows and how a 15-minute support call can be much more effective than days of back-and-forth emails [9:59] Quotes: “Write out...
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Episode 321: Bandwidth vs Motivation: The Silent Business Killers Studio Owners Ignore
fitSpot Guru
What We Cover In This Episode: Defining bandwidth vs. motivation and why we need to stop treating every "stuck" feeling the same way [4:22] How it is completely normal to hit walls as a business owner, but what the goal should be when this happens [4:28] The power of honest self-assessments and moving beyond the “I’m just busy” excuse [6:39] The reasons that viewing business pivots and system changes as strategic investments rather than personal shortcomings is the key to longevity [8:29] Warning signs you are dealing with a bandwidth issue and how to be proactive in this...
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Episode 320: Rapid Fire: What’s Actually Holding Studios Back
fitSpot Guru
What We Cover In This Episode: How to master the "consultant" approach to sales in order to grow your client base [1:10] The “software trap” and why it’s the biggest mistake studio owners make when wanting to generate new leads [7:33] The reasons that automation should be a tool for efficiency, not a replacement for personality [10:00] What the #1 growth lever for the new year should be if you only have 90 days to move the needle [14:12] We debunk the BIG myth most studio owners believe right now about the path to growth [15:23] Quotes: “Automation is to help...
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Episode 319: Friction Is the Silent Killer of Studio Growth
fitSpot Guru
What We Cover In This Episode: The first “step” you must optimize before a client even steps through the doors of your studio [4:48] What you can do to eliminate friction in the decision-making process by using proper, descriptive class names and difficulty levels [5:33] The deliberate actions and communication strategies that keep new clients engaged long enough to solidify fitness habits [10:11] How to begin creating certainty and a clear starting point for your clients [12:15] Why it’s important to understand that your welcome email is not a suggestion, it's a directive...
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Episode 318: A Quick Update: Our Holiday Break + What’s Coming in January
fitSpot Guru
Hey fitFam! Today, we’re bringing you a short and straightforward update about the next few weeks for the podcast. We know this time of year gets chaotic. Studios are packed, schedules shift, families take priority, and honestly, everyone’s just trying to get through the holidays in one piece. So we’re making a small adjustment on our end to support that. fitSpot Guru will be taking a brief holiday break on December 11th, 18th, and 25th, and there will be no new episodes those weeks. We’ll pick things right back up on January 1st, and we’re coming back with a new format that we’re...
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Episode 317: How to Succeed Without a Consultant: Leveling Up Using Free & Low-Cost Tools
fitSpot Guru
What We Cover In This Episode: Where you can find sources for high-quality, trustworthy, and low-cost business education [6:20] How to use self-coaching methods for better self-assessment and self-correction [6:55] What you can do to cultivate an essential mindset of curiosity, experimentation, and resourcefulness for growth [7:36] Tips for strategically building your self-education stack through focused content curation, not just consumption [8:43] Ways to leverage industry organizations and local chambers that provide accessible training and teaching [11:00] The power finding or...
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Episode 316: The Price of Perception: Why Free Isn’t a Strategy and Discounts Aren’t Loyalty
fitSpot Guru
What We Cover In This Episode: How research confirms that offering experiences for free often creates lower perceived long-term value for your clients [4:20] Why perceived value drives conversion far more effectively than merely lowering the actual price of your service or product [6:15] The “Discount Dilemma” and the need to be cautious when using deep discounts [8:28] The key reasons that effective introductory offers should be treated as a strategic client on-boarding system designed to build habits [10:00] A reminder that scarcity and urgency still matter and can...
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Episode 315: When to Cancel vs When to Keep a Class
fitSpot Guru
What We Cover In This Episode: Why knowing the financial baseline, and “break-even point” when evaluating class profitability and fixed costs is crucial for studio owners [5:08] How to approach evaluating attendance trends and what to track [6:09] The way that balancing instructor versus owner-led classes will indicate financial risk [7:24] A reminder to always consider the ripple effect of cancellations and the full impact doing this can have [7:59] How to communicate class changes proactively by presenting them as a strategy to better serve members [9:09] What you...
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Episode 314: Decision Fatigue Is Real: How to Keep Making Smart Choices When You’re Tapped Out
fitSpot Guru
What We Cover In This Episode: Why it’s so important that business leaders and owners learn to recognize the subtle signs of decision fatigue now, before it’s too late [5:04] How to audit your decision load by identifying and offloading low-impact, repetitive choices [6:27] The magic that happens once you implement default settings for your life and business [7:45] Tips and strategies for designing a system that protects creative energy [10:05] The way to begin mastering the critical business strategy of finding your 'good enough' point [11:22] What the...
info_outlineWhat We Cover In This Episode:
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How reframing the freeze request at allows studio owners to view it not as a cancellation, but as a retention opportunity [3:56]
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Why having a clearly defined policy is essential for consistency in managing freeze requests [4:47]
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The way to effectively communicate the expectations around freezes [9:42]
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How to keep the door open and effectively reach out to members [14:07]
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What you can to do utilize membership adjustment features [15:24]
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How adding automated tags or labels to track membership freezes, suggested at simplifies monitoring current freeze statuses [17:07]
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Why considering educational touch points is so beneficial [18:21]
Quotes:
“Communicate the expectation. Freezes should come with a confirmation that is going to outline the start date and end date, and what happens to their payment cycle.” [Nick, 9:42]
“When someone emails in for a cancellation or a freeze, that is just a request and they should still have to follow through, even if it's as simple as confirming the email receipt, so you have that to fall back on, or if you're able to get them to sign something.” [Nick, 12:29]
“You're a small business, and in order to stay in business, you need this expected recurring revenue, and if you kind of let people freeze willy-nilly, that is just going to put the business in uncertainty.” [19:15]
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