Rebuild Your Personal Training Program and Improve Member Retention: Richard Boyd and Bob Esquerre: Episode 537
Fitness Business Podcast: Leadership, Innovation, and Profit
Release Date: 02/20/2025
How HYROX Is Helping Gyms Grow Revenue, Retention & Memberships with Andrew Sugerman (S6 E1)
Fitness Business Podcast: Leadership, Innovation, and Profit
HYROX is no longer just an event. It’s becoming a global sport, and gyms are in a prime position to benefit. In this Season 6 opener, JT speaks with Andrew Sugerman, CEO of Center, about why HYROX participation is surging and what it means for fitness business owners. You’ll learn: - Why gyms are becoming training hubs - How HYROX may improve retention and acquisition - New revenue opportunities for operators - How much space is needed for a HYROX zone - Whether boutique studios and independents should get involved If you’ve been hearing about HYROX and wondering if it matters for your...
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The Untold Story Behind the Fitness Business Podcast | JT on Imposter Syndrome, Leadership & Purpose | Episode 557
Fitness Business Podcast: Leadership, Innovation, and Profit
Stories do what facts alone cannot. They make people feel, remember, trust, and act. In this special season finale takeover, master storyteller Danielle Krischik (podcast host and author of The Story Effect) flips the mic and interviews JT so you can hear the real reason behind the Fitness Business Podcast, , and JT’s mission to get more people moving in quality facilities with qualified professionals. Key highlights from the episode: Why storytelling shifts your brand from what you sell to why you exist How JT’s early life, sport, and career pivot shaped his leadership style The...
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Burnout in the Fitness Industry: How to Protect Your Health, Team, and Career Longevity with Emahlea Wilcher | Episode 556
Fitness Business Podcast: Leadership, Innovation, and Profit
Burnout is not a badge of honor. For years, working 22-hour days and never taking holidays was worn as proof of resilience. But the reality is different. A 2025 study published in the American Journal of Preventative Medicine estimates burnout costs employers between $4,000 and $21,000 per employee per year in lost productivity, disengagement, and turnover. In this Wise Words episode, Justin Tamsett sits down with clinician, scientist, and founder of New Approach Health, Emahlea Wilcher, to unpack what burnout really is, how it impacts your body and brain, and what you can do right now to...
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How to Motivate Your Fitness Staff with Gamification and Recognition with Alex Grande | Episode 555
Fitness Business Podcast: Leadership, Innovation, and Profit
Staff turnover remains one of the biggest challenges in the fitness industry, especially with part time and casual teams. In this episode, Justin Tamsett is joined by Alex Grande, psychologist and workplace recognition expert, to unpack how gamification, rewards, and genuine recognition can dramatically improve engagement, performance, and retention in fitness businesses. Alex explains the science behind motivation, the difference between intrinsic and extrinsic drivers, and why simple, low cost recognition programs often outperform expensive incentive schemes. Together, they explore practical...
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Fueling Leadership: Self-Leadership, Values, and Alignment with Heather Wiser Soubra | Episode 554
Fitness Business Podcast: Leadership, Innovation, and Profit
If your body and mind are the engine of your leadership, what fuel are you putting into it? In this episode of The Fitness Business Podcast, Justin Tamsett sits down with Heather Wise Soubra, founder and CEO of Wiser Way Coaching and Director of the George Washington Leadership Institute at Mount Vernon. Heather shares powerful, practical insights on self-leadership—exploring how clarity, presence, values, habits, and alignment shape not just how we lead others, but how we lead ourselves first. This conversation is especially relevant for fitness business owners and leaders navigating...
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Stop Losing Money on Bad Hires: Expert Fitness Recruiting Strategies with Christine Howe | Episode 553
Fitness Business Podcast: Leadership, Innovation, and Profit
Hiring the right people can make or break your fitness business. One great hire can elevate culture, performance, and profitability — while one poor hire can drain time, money, and momentum. In this episode, Justin “JT” Tamsett sits down with Christine Howe, founder of Fit Pro Finders and one of the most experienced recruiters in the global fitness industry, to unpack what it really takes to find, interview, and retain top talent today. From AI in recruitment to interviewing techniques, compensation strategy, onboarding, and resume red flags, Christine shares practical, experience-driven...
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Stop Leaving Money on the Shelf: The Retail Strategy Every Gym Needs with Meredith Rosson | Episode 552
Fitness Business Podcast: Leadership, Innovation, and Profit
Retail inside fitness clubs often feels like a high-effort afterthought - but according to retail strategist Meredith Rosson, it’s one of the most untapped revenue streams in the industry. In this episode, Meredith breaks down how clubs can turn merchandise, apparel, accessories, and grab-and-go essentials into a meaningful secondary income source. With real numbers, practical frameworks, and a powerful client case study, she shows exactly how clubs of any size can create retail programs that elevate experience, drive fandom, and generate serious profit. If you’ve ever wondered what to...
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How to Persuade Anyone to Take Action (Without Being Pushy) with Michelle Bowden | Episode 551
Fitness Business Podcast: Leadership, Innovation, and Profit
Persuasion expert Michelle Bowden, whose episode 83 on the Fitness Business Podcast ranks in the all-time top 20, is back to break down the science of influence and how to connect with every prospect and member. If you want to boost sales, retention, and team member engagement without resorting to manipulative tactics or "buyer's remorse," this episode is a must-listen. Michelle explains the difference between influence and authentic persuasion, introduces her four persuasion types, and gives practical, 1% tips you can implement today to become a stronger communicator and get more of what you...
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Radical Customer Obsession: Unlocking Growth, Loyalty, and Advocacy with Amanda Stevens | Episode 550
Fitness Business Podcast: Leadership, Innovation, and Profit
Discover the surprising power of "Radical Customer Obsession" with author and expert Amanda Stevens. She explains that in a digitally distracted world, the key to success is getting to the heart of what your customers really need, not just what they tell you. From understanding the "Inner Circle" dynamic of female members to learning from other industries, this episode is packed with brilliant insights on how to create a "sticky" business that defies market pressures and turns customers into disciples. Key highlights from the episode: - Know Your Customer Intimately: Get "insanely curious"...
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Conscious Leadership: Science-Backed Strategies to Respond, Build Trust, and Lead Fitness Teams with Rachel Russo | Episode 549
Fitness Business Podcast: Leadership, Innovation, and Profit
Discover the surprising science behind conscious leadership with Rachel Russo, who reveals how a simple pause and breath can activate your brain’s logic center and shift your leadership style from reactive to responsive. Fitness leaders will learn how journaling daily not only calms the mind but improves immune function and creativity. Plus, explore how self-awareness builds trust and collaboration in fitness teams where knowing your body meets leading your people. Ready to transform your leadership muscle and tackle your blind spots? This episode is packed with powerful insights and...
info_outlineFitness business owners and gym leaders, are you struggling to revive your personal training department? This episode of the Fitness Business Podcast dives deep into the current state of personal training in gyms with experts Richard Boyd and Bob Esquerre, who bring over 20 years of experience. Discover actionable strategies to relaunch or launch a thriving PT program, moving past COVID-era challenges. Learn how to adapt to the modern, educated gym member, measure success beyond revenue, and cultivate a team of trainers who drive member retention and build lasting relationships. Tune in for golden nuggets on transforming your personal training business and creating a culture of excellence within your gym!
Key highlights from the episode:
- Upskill your personal trainers to regain authority and effectively engage with today's educated gym-goers.
- Celebrate trainers who build relationships and extend member engagement, driving overall gym success.
- Ensure clear expectations and consistent training to cultivate a team that embodies your gym's brand and culture, ultimately enhancing customer service and member satisfaction.
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Quotes:
“Fitness business owners around the globe are scratching their head wondering what the hell has happened to my PT department." - JT Tamsett
"Properly trained staff that represent your brand is your most important asset. Leaving that to chance is not the right play." - Brent Frueh
"The trainer is no longer the authority on the gym floor." - Richard Boyd
"Celebrate those trainers that are keeping people the longest." - Richard Boyd
Resources:
Fitness Business Podcast’s LinkedIn Community
Mystery Shopping for Fitness Businesses - Website
Bob Esquerre - LinkedIn and Facebook
Richard Boyd - LinkedIn
Feel Soma - Website
Bob Esquerre Recommendation: Three Moves Ahead: What Chess Can Teach You About Business by Bob Rice
Richard Boyd Recommendation: Breath by James Nestor
Merch Sponsor:
Fast 30 Coach - Facebook
Be a Merch Sponsor - Here
In The Trenches With A REXer:
Brent Frueh - LinkedIn
Rochester Athletic Club - Website, Facebook and Instagram
REX Roundtables - Website and Email
REX Leadership Academy - Website
Trusted Suppliers:
Glen Taylor - LinkedIn, Facebook, and Instagram
Fit Into Shape - Website, LinkedIn and Facebook
HR Network - Website
Myzone - Website
MXM Metrics - Website
Atlantis Strength - Website
About Your Host: Justin "JT" Tamsett is a fitness industry veteran with over 30 years of experience who aims to reduce global healthcare costs by promoting physical activity. Through his company Active Management, he provides business coaching to fitness entrepreneurs, leads 8 REX Roundtables in the US and Australia, and has spoken at over 40 conferences across 23 countries. His ultimate goal is to create a world of opportunity for his daughter Zoe by helping more people move and stay healthy, while empowering gym owners to build successful businesses that contribute to a healthier society
Related: Gym Management Podcast, Personal Training Business Tips, Gym Owner Podcast, Fitness Industry Leadership, How to Grow a Gym, Member Retention Strategies for Gyms, Fitness Marketing Podcast, Best Gym Business Podcasts, PT Sales Strategies
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