S1Ep235 Maximizing Field Support in Franchising with Angela Coté
Release Date: 06/12/2025
S1Ep248 Franchise Growth Strategies and Brand Storytelling with Nick Powills
The Business Growth Show
Franchise growth strategies have never been more critical. In an era where consumer attention is fragmented and competition is fierce, the brands that thrive are those that go beyond selling products and services—they tell stories that resonate. Few people understand this better than Nick Powills, founder of No Limit Agency and publisher of 1851 Franchise, a platform dedicated to bridging the gap between franchisors, franchisees, and the media. For more than a decade, Powills has championed an approach that blends creativity, data, and authenticity to position franchises for sustainable...
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S1Ep247 Leadership and Wealth Management Strategies with Paul Carroll
The Business Growth Show
Wealth management is often seen as a numbers game—assets under management, returns, tax exposure—but for Paul Carroll, it’s always been about people first. As the CEO and founder of Avion Wealth, Carroll has spent nearly two decades building a firm that redefines what it means to serve high-net-worth individuals and families. With a philosophy rooted in trust, leadership, and strategic clarity, he has grown Avion Wealth into a firm that manages over $850 million in assets, while maintaining a deep personal connection to clients and team members alike. Carroll’s approach to wealth...
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S1Ep246 Leading with a Growth Mindset in Franchising with Larisa Walega
The Business Growth Show
Leading with a growth mindset isn’t just a buzzword—it’s a transformative approach that defines how businesses adapt, innovate, and thrive in competitive markets. For Larisa Walega, Chief Growth Officer at Ziebart, this mindset has been the foundation of a remarkable career and a driving force behind the evolution of a 65-year-old global brand. Ziebart is a name many associate with automotive protection, but under Larisa’s leadership, the brand has become much more. Today, it operates in 37 countries with over 400 locations, serving millions of customers worldwide. That level of scale...
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S1Ep245 Authentic Personal Branding with Prince EA
The Business Growth Show
Authentic personal branding has never been more important—or more misunderstood. In an era where AI-generated content floods the internet and social media algorithms reward superficial engagement, how can entrepreneurs, founders, and creators cut through the noise and actually connect? That’s the question at the heart of this powerful episode of Fordify LIVE! The Business Growth Show, featuring internationally acclaimed filmmaker, spoken word artist, and entrepreneur Prince EA. If you've ever wondered how to build a brand that resonates on a human level, this episode is for you. Prince EA...
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S1Ep244 Supporting Healthy Employees and Team Members with Cody Beard
The Business Growth Show
Supporting healthy employees isn’t just about offering perks—it’s about creating a workplace culture where well-being translates into productivity and long-term success. Few understand this better than Cody Beard, owner of Prime IV Hydration & Wellness in Wichita. With years of leadership experience in manufacturing and a deep commitment to health, Beard brings a unique perspective on why wellness strategies should be at the core of every business. Employee well-being has evolved far beyond casual mentions in mission statements. Today, businesses face growing challenges with burnout,...
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S1Ep243 AI Hearing Technology, Leadership & Legacy with Brandon Sawalich
The Business Growth Show
AI hearing technology is redefining what it means to stay connected, healthy, and high-performing in today’s fast-moving world. Leading that transformation is Brandon Sawalich, President & CEO of Starkey—the only American-owned major hearing aid manufacturer and a global pioneer in intelligent hearing solutions. With over 30 years at Starkey, Sawalich has led the company from legacy roots to a billion-dollar enterprise operating in over 100 markets. His focus? Making hearing health a frontline conversation in wearable tech and wellness. “We wanted to go from incremental improvements...
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S1Ep242 Spa Franchise Growth & Purpose-Driven Leadership with Allison Langenderfer
The Business Growth Show
Spa franchise growth is evolving beyond the basics of service menus and storefront expansion. Today, the most successful wellness brands scale by blending luxury with purpose—offering not just treatments, but experiences that restore, connect, and inspire. One brand leading this shift is Spavia Day Spa, founded by Allison Langenderfer. What began as a single-location concept has grown into a nationwide franchise known for elevated guest experiences, thoughtfully curated retail, and a culture deeply rooted in care. In the world of franchising, many chase unit growth without laying the...
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S1Ep241 Customer Experience Franchise Growth with Scott Ball
The Business Growth Show
Customer experience franchise growth has become the difference-maker for brands that aim to scale in today’s competitive market. It’s no longer enough to have a recognizable logo or a trendy product. Brands that grow—and stay relevant—are the ones that build a following through memorable, customizable customer experiences. At the center of this movement is FiiZ Drinks, a soda-centric franchise that’s making waves by bringing back nostalgia and wrapping it in a modern, crave-worthy experience. With more than 25 years in franchising and hospitality, Scott Ball brings deep industry...
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S1Ep240 Franchise Business Growth and Leadership That Scales with Ryan Parsons
The Business Growth Show
Franchise business growth isn’t just about systems and strategy—it’s about building a model that scales while staying rooted in purpose. The challenge? Most entrepreneurs either chase fast expansion without infrastructure or lose momentum by over-engineering before gaining traction. So how do you strike the balance between rapid scale and sustainable leadership? Franchise leaders often face the friction of growing a brand while supporting franchisees who expect results and structure. The balancing act between operational excellence, scalable systems, and human-centered leadership is what...
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S1Ep239 Scaling Franchise Growth with Troy Hooper
The Business Growth Show
Scaling franchise growth in today’s competitive and tech-driven economy is no small feat. If you're a brand looking to expand nationally or internationally, how do you structure your business to support sustainable growth without sacrificing brand consistency or operational quality? That’s exactly the kind of question this week’s episode of Fordify LIVE! The Business Growth Show sets out to tackle. This episode dives deep into the world of franchise development with Troy Hooper, CEO of Hot Palette America and one of the driving forces behind Pepper Lunch’s rapid expansion throughout...
info_outlineField support in franchising is often the make-or-break factor that determines whether a system thrives or stalls. While franchise development and operations get plenty of attention, the role of field coaching remains one of the most powerful, yet underutilized, levers for driving sustainable success across a franchise network.
Angela Coté, Founder and CEO of Field Coach Experts, has made it her mission to transform how franchise brands think about field support. With over 25 years of hands-on experience growing M&M Food Markets to nearly 500 locations, Angela understands firsthand that franchisee success doesn't happen by chance—it happens through intentional, effective, and scalable support systems.
Angela’s work goes beyond traditional consulting. Through Field Coach Experts, she helps franchise systems build out the training, professional development, and best practices needed to maximize the impact of their field teams. Her approach is rooted in the belief that empowered, well-supported franchisees are the foundation for system-wide growth, brand consistency, and long-term profitability.
At the core of field support in franchising is the relationship between the franchisor and the franchisee. Coté explains that strong field coaching is not about policing operations or enforcing compliance through fear. Instead, it's about developing trusted partnerships that empower franchise owners to reach their full potential. When franchisees feel supported—not scrutinized—they are far more likely to engage, perform, and remain committed to the brand's mission.
Effective field support begins with redefining the role of the field coach. Traditionally seen as inspectors or operational enforcers, field coaches must now be positioned as business advisors, leadership mentors, and accountability partners. Coté emphasizes that today's franchisees expect more than just checklists—they want strategic conversations that help them overcome challenges, identify opportunities, and build better businesses.
Angela also points out that field coaching isn't just about individual unit success. It plays a critical role in protecting brand integrity, ensuring consistency across locations, and creating a cohesive franchise community. When franchisees see the brand investing in their personal and professional growth, it creates a deeper connection to the system and fuels positive momentum across the network.
Field support in franchising also needs to evolve to meet the demands of a changing business environment. Coté highlights how the rise of virtual communication, changing workforce expectations, and increasingly sophisticated franchisees require brands to rethink how support is delivered. Modern field coaching must be agile, proactive, and highly personalized to resonate with today's owners.
Training field coaches is an essential piece of the puzzle. Coté advocates for a structured development path that equips field teams with the skills they need to succeed—not just operational knowledge, but also leadership coaching, relationship-building, and emotional intelligence. Franchise brands that invest in developing their field teams set themselves apart in a competitive market.
Another critical aspect Angela stresses is the need for data-driven coaching. Successful field support programs leverage performance metrics, benchmarking, and goal setting to guide conversations and track progress. Without measurable results, coaching can easily become subjective or disconnected from the broader business objectives.
Field support in franchising is ultimately about creating a win-win dynamic. When field teams are trained to coach rather than police, and franchisees are given the tools and encouragement they need to thrive, the entire system benefits. Unit-level profitability improves, brand loyalty deepens, and expansion opportunities grow stronger.
Angela Coté’s approach offers a fresh, forward-thinking blueprint for franchise systems ready to take their support programs to the next level. By investing in people, relationships, and strategic field coaching, franchisors can build healthier, more resilient brands that drive success for every stakeholder.
Watch the full episode on YouTube.
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About Angela Coté
Angela Coté is the Founder and CEO of Field Coach Experts, a leading advisory firm helping franchise brands maximize the impact of their field support teams. With over 25 years of experience in franchising—including helping grow the iconic M&M Food Markets brand to nearly 500 locations—Angela has become a champion for improving franchisee engagement, profitability, and brand success through strategic coaching and development. Her real-world insights and passion for transforming the franchise industry have made her a trusted advisor for franchisors ready to level up their systems and drive sustainable growth.
To explore more about Angela Coté and Field Coach Experts, visit FieldCoachExperts.com.
About Ford Saeks
Ford Saeks is a Business Growth Accelerator who has helped generate over a billion dollars in sales for organizations ranging from startups to Fortune 500s. With more than 20 years of experience, he’s redefined what it means to drive success—combining strategic marketing, innovation, and real-world business acumen.
As the President and CEO of Prime Concepts Group, Inc., Ford helps businesses attract loyal customers, expand brand visibility, and improve performance at every level. He’s founded over ten companies, authored five books, earned three U.S. patents, and received numerous industry accolades for his work in marketing, leadership, and entrepreneurship.
A trailblazer in digital innovation, Ford is also an expert in AI prompt engineering, training businesses to use tools like ChatGPT to create high-impact content and elevate customer engagement. He recently shared his expertise at the “Unleash AI for Business Summit,” where he spoke on the role of AI in transforming operations, marketing, and the customer experience.
To learn more, visit ProfitRichResults.com and watch his business TV show at Fordify.tv.