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Real-time Customer Decisions in the Age of AI

GARP Risk Podcast

Release Date: 08/30/2024

Stress Testing: Current Issues, Regulatory Analysis, and a Sneak Peek at the Future show art Stress Testing: Current Issues, Regulatory Analysis, and a Sneak Peek at the Future

GARP Risk Podcast

Hear from Cristian deRitis, deputy chief economist at Moody’s Analytics, on the stress testing impact of heightened geopolitical risk, constantly shifting tariffs, climate risk developments, and AI/ML evolution. This podcast examines stress testing challenges and trends, with an eye on how regulation and recent events are shaping these important exercises. Regulatory stress tests play a key role in ensuring that large banks hold enough capital withstand extreme recessions, while internal stress tests at banks are used for everything from capital and liquidity planning to risk monitoring,...

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Tariffs, Trade Wars, and the Credit Risk Reckoning show art Tariffs, Trade Wars, and the Credit Risk Reckoning

GARP Risk Podcast

Hear from Michael Crumpler, CEO, Credit Benchmark and Jon Hilsenrath, former Wall St. Journal senior writer and founder of Serpa Pinto Advisory, as we examine early warning signs, strategic responses, and innovative risk management approaches needed in today's volatile trade environment. This podcast explores the intersection of trade policy and credit risk, offering insights for senior risk managers navigating an increasingly complex global landscape: Rising Credit Risk: How tariffs are reshaping the credit risk landscape across key global sectors and what early warning signs risk...

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AgenticAI: The Next Frontier in Intelligent Decision-Making show art AgenticAI: The Next Frontier in Intelligent Decision-Making

GARP Risk Podcast

Hear from Zeynep Tunc at SAS, who is leading risk management activities across Northern Europe, to learn about AgenticAI, a groundbreaking approach to decision making that interacts dynamically with its environment to achieve specific goals. Key topics: How AgenticAI differs from traditional AI through dynamic environmental interaction The technology behind the revolution: reinforcement learning, decision theory, and cognitive modeling Real-world applications in autonomous vehicles, loan approvals, portfolio management, and collections Critical ethical considerations including...

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Inside the Mind of a Buy-Side CRO show art Inside the Mind of a Buy-Side CRO

GARP Risk Podcast

Hear from Peter Mortensen, the chief risk officer of Russell Investments, about inflation volatility, tariffs, liquidity risk, AI threats and benefits, and ERM. Across the financial services spectrum, amid a global environment of uncertainty and political upheaval, risk management is as daunting as ever in 2025. Banks, for example, must contend with everything from cybersecurity hazards and the rise of AI to regulatory risk, global debt problems and increased supply-chain risk. Investment managers, meanwhile, face many of the same challenges but are also concerned with portfolio management,...

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Forecasting 2025: Risk Trends and Predictions show art Forecasting 2025: Risk Trends and Predictions

GARP Risk Podcast

Hear from Moody’s Analytics’ Cris deRitis about cybersecurity, AI, deglobalization, regulatory risk, global debt problems, geopolitical volatility, supply-chain risk, and other key issues that will impact risk managers this year. In 2024, the complex obstacles facing financial institutions and their risk managers were illuminated by headline-grabbing risk events – including the CrowdStrike IT outage, the fall of Republic First Bank, terrorist attacks on commercial shipping vessels in the Red Sea, and a plethora of climate-change-abetted natural disasters. Indeed, multi-faceted risks...

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Modernizing Risk Management in Today’s Competitive Landscape show art Modernizing Risk Management in Today’s Competitive Landscape

GARP Risk Podcast

Join Martim Rocha, Global Head of Risk Banking Solutions at SAS, and Luis Jesus, Senior Manager at SAS, as they discuss how financial institutions can transform their risk management to thrive in today's volatile market. Financial organizations today face heightened regulatory scrutiny while contending with siloed, legacy risk systems. But those that embrace AI, cloud, and integration can unlock new levels of efficiency, scalability, and proactive insights. Hear expert strategies for building a future-ready risk ecosystem - one that delivers governance, control, and competitive...

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Operational Resilience: Current Challenges and the Road Ahead show art Operational Resilience: Current Challenges and the Road Ahead

GARP Risk Podcast

Hear from Pedro Morales, the Director and Global Head of AML/Sanctions Compliance at Google, about AI, cyber threats, fraud, third-party risk, regulation and other complex operational resilience obstacles, trends and risks. The Federal Reserve defines operational resilience as the ability to deliver operations, including critical operations and core business lines, through a disruption from any hazard. In an interconnected world rife with volatility and uncertainty, there are certainly a plethora of hazards that can disrupt a business, and managing operational resilience is therefore a...

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2025 Trends in Banking: The AI Maturity Pivot show art 2025 Trends in Banking: The AI Maturity Pivot

GARP Risk Podcast

Join industry experts Theodora Lau, founder of Unconventional Ventures and co-author of The Metaverse Economy and Beyond Good, and Julie Muckleroy, Global Banking Strategist at SAS as they explore the critical crossroads of AI in banking for 2025. This podcast delves into how banks are shifting from AI hype to strategic implementation, focusing on building foundational elements like data governance and trust. The conversation examines how mature approaches to AI can align investment with board priorities, select strategic use cases, and ultimately deliver meaningful return...

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Generative AI: Trends, Benefits and Risks show art Generative AI: Trends, Benefits and Risks

GARP Risk Podcast

Hear from Bo Xu, a Principal at Boston Consulting Group (BCG) and a member of GARP’s Risk and AI Advisory Committee, about GenAI use cases and challenges, as well as its impact on modeling, governance, regulation and risk careers. Even though generative AI is in its early days, its already having a big effect in financial risk management. As a powerful, interactive technology that can understand natural language, quickly search through reams of data and provide human-style answer to questions, GenAI is being used today for everything from data processing to risk monitoring and measurement...

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Real-time Customer Decisions in the Age of AI show art Real-time Customer Decisions in the Age of AI

GARP Risk Podcast

Hear from Terisa Roberts, Global Head of Risk Modeling and Decisioning at SAS and Sarah Murphy, Principal Director of Accenture Data and AI, as we explore real-time customer decision making and what it means for portfolio monitoring. Thanks to the internet and artificial intelligence, consumers today can make financial decisions through multiple channels, resulting in a new level of competitive pressure for the sector. Financial services firms must make decisions that are not only fast and reliable, but also automated. Real-time customer decisioning plays a pivotal role in achieving these...

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More Episodes

Hear from Terisa Roberts, Global Head of Risk Modeling and Decisioning at SAS and Sarah Murphy, Principal Director of Accenture Data and AI, as we explore real-time customer decision making and what it means for portfolio monitoring.

Thanks to the internet and artificial intelligence, consumers today can make financial decisions through multiple channels, resulting in a new level of competitive pressure for the sector. Financial services firms must make decisions that are not only fast and reliable, but also automated. Real-time customer decisioning plays a pivotal role in achieving these goals throughout the credit value chain, from the point of onboarding (including KYC, credit risk and fraud assessments and marketing) and beyond.

Today’s episode will focus on:

What are the global trends driving change in customer decisioning in financial services?

What problems/challenges are there with conventional approaches? What are the benefits of modernizing your credit decisioning infrastructure?

How are forward-thinking organizations deriving concrete business value from their decisioning modernization projects?

Links from today’s discussion:

SAS and Accenture Risk Model Decisioning

Risk-Based Decisioning in an Age of Uncertainty Part 1

Risk-Based Decisioning in an Age of Uncertainty Part 2


Speakers Bios:

Terisa Roberts Global Head of Risk Modeling and Decisioning, SAS

Terisa Roberts is a risk management professional with 20 years of experience primarily in the financial services sector. She is currently a Director and Global Lead for Risk Modeling and Decisioning at SAS.

Terisa has an extensive background in risk modeling for retail and commercial portfolios including regulatory capital stress testing and IFRS9/CECL. She advises banks, other financial services providers and regulators concerning innovations in Risk Modeling and Decisioning including artificial intelligence and machine learning.

Teresa holds a Ph.D. in Operations Research and Informatics and lives in Sydney Australia

 

Sarah Murphy, Principal Director, Accenture Data and AI

As a Principal Director at Accenture, Sarah leads the growth of Intelligent Decisioning within the Applied Intelligence practice, leveraging 25+ years of risk management and operational experience in financial services and global consulting.  

Sarah has a proven track record of solving complex risk issues across the credit customer lifecycle, applying predictive analytics and decision management to transform business culture, minimize exposure, increase profitability, and create risk management centers of excellence. She also has a strong executive presence and excellent communication skills, enabling her to partner with clients and stakeholders at all levels and deliver value-added solutions.

Passionate about staying at the forefront of the latest trends and technologies in intelligent decisioning, her mission is to help organizations harness the power of data and analytics to optimize their decision making, enhance their customer experience, and achieve their strategic goals. 

 

Over the years, GARP and SAS have partnered to bring risk practitioners unique insights on a variety of topics related to risk management. Now we present a series of podcasts focused on making financial risk-based decisions in light of the rapid evolution of artificial intelligence and machine learning.

 

About SAS

SAS is a global leader in data and AI. We help organizations transform data into trusted decisions faster by providing knowledge in the moments that matter. No matter how you prioritize risk, SAS has proven solutions and best practices to help organizations establish a risk-aware culture, optimize capital and liquidity, and meet regulatory demands.

SAS® provides on-demand, high-performance risk analytics to ensure greater efficiency and transparency. Strike the right balance between short- and long-term strategies. And confidently address changing regulations and manage compliance. 

Discover why 90% of Fortune 100 companies choose SAS to solve their toughest challenges at sas.com/riskmanagement.