Janelle Jarman Success: Wells Home Maintenance’s Growth from $50K to $2.8M Revenue with 39 Team Members, Excelling in Communication, Customer Satisfaction, and Building a Sustainable Business in Home and Aged Care Services. (Episode 642 - Janelle Jarman

In this episode of Grow a Small Business, host Troy Trewin interviews Janelle Jarman, founder of Wells Home Maintenance, shares her inspiring journey from starting with $50K to achieving $2.8M revenue and leading a team of 39. Specializing in home and aged care services, Janelle highlights the power of communication and customer satisfaction in driving growth. She discusses her challenges in managing staff and scaling operations sustainably. Tune in to learn about her innovative marketing strategies and how she created a business that empowers employees and delights clients.

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Troy delves into our guest's startup journey, their perception of success, industry reconsideration, and the pivotal stress point during business expansion. They discuss the joys of small business growth, vital entrepreneurial habits, and strategies for team building, encompassing wins, blunders, and invaluable advice.

And a snapshot of the final five Grow A Small Business Questions:

1. What do you think is the hardest thing in growing a small business?
   
   According to Janelle Jarman, the hardest thing in growing a small business is managing people. She emphasizes that dealing with staff-related challenges, such as hiring the right individuals and meeting client expectations as the business scales, has been one of the most demanding aspects of her journey.
   
   

2. What's your favourite business book that has helped you the most?
   
   Janelle Jarman’s favorite business book is Extreme Ownership by Jocko Willink and Leif Babin. She appreciates its lessons on accountability, leadership, and taking full responsibility, which have greatly influenced her approach to managing and growing her business.
   
   

3. Are there any great podcasts or online learning resources you'd recommend to help grow a small business?
   
   Janelle Jarman recommends using Audible for professional development, as it allows her to listen to books and learn on the go. She values utilizing downtime, such as driving or walking, to invest in continuous learning and growth.
   
   

4. What tool or resource would you recommend to grow a small business?
   
   Janelle Jarman advises focusing on foundational elements like proper HR systems and safety setups. She emphasizes the importance of starting with the right insurance and resources to create a strong and reliable business structure.
   
   

5. What advice would you give yourself on day one of starting out in business?
   
   Janelle Jarman's advice to herself on day one of starting out in business would be: "Don’t worry about what people think of you. Just do it and follow your gut, because your gut is right." She also wishes she had started her journey 10 years earlier.

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Quotable quotes from our special Grow A Small Business podcast guest:

Communication is the key to any relationship, whether with clients or team members – Janelle Jarman

Strong foundations in HR and safety are the backbone of a growing business – Janelle Jarman

Success is watching your team grow in confidence and self-worth – Janelle Jarman

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