Denise Lalanne and Carrie Ricker: A Small Change Can Make a Huge Difference
Release Date: 04/19/2023
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Gail Hunt’s team at Royal Victoria Regional Health Centre (RVH) in Ontario describe her as being good at breaking down complicated things from a strategic perspective – a quality that helps lead the organization into the next decade. RVH recently announced a new 10-year strategic plan which has been carefully curated to ensure staff and the larger community feel connected, equipped, and excited long term. “With the population growth in this area of the province, what do we need to be able to meet the needs of the future, meet the patient expectations, and have the team members here be...
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Christine Donaldson: Moving the Needle on Sustainable Procurement
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Advocating for change and collaboration in our healthcare supply chain is part of Christine Donaldson’s purpose, this shines through in her leadership approach. Her team’s advocacy work is reflected with action as HealthPRO Canada recently became an Aboriginal Procurement Champion with the Canadian Council for Aboriginal Business (CCAB), thus making strides towards a more inclusive healthcare supply chain and system. “Part of our Indigenous journey and reconciliation of where we’re heading into the future is to do it through business partnerships,” says Christine when explaining the...
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Dr. Steven Harrison: Redefining Leadership in Seniors’ Care
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For this episode of Healthcare Change Makers, we sat down and had a captivating conversation with Dr. Steven Harrison, the CEO of Tri-County Mennonite Homes. Steven has a wealth of experience as a seasoned leader in long-term care. Throughout the episode, you’ll hear all about his insights from working internationally and how this experience has shaped his views about Canada embracing global perspectives and solutions for challenges at home. We also learned more about Steven’s career journey, beginning as a PSW and his decision to pursue a career in leadership focusing on system design and...
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John Yip: Leading with Empathy, Curiosity and Kindness
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John Yip and the team at SE Health are growing their social impact by bringing hope and happiness to different segments of society. As SE Health celebrates its 115-year anniversary, they’ve continued to stay true to their long legacy of service through leveraging powerful initiatives such as operating hospices for the homeless, investing in start-ups in the health space, running a technology company, and supporting communities across the country, including First Nations, Inuit, and Métis. Through these initiatives, SE Health keeps their vision strong by impacting how people live and age at...
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Michael Green: Connecting the Digital Dots in the Healthcare System
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Michael Green understands that forging relationships with those who support Canada Health Infoway’s mission is crucial to navigating our complex system and accelerating innovation. With this understanding top of mind, Canada Health Infoway works with different systems and stakeholders across the globe to strategize, innovate and advance digital health. “Rather than trying to reinvent the wheel in Canada or any other country, it’s often better to try and take the best international practice, and then try to implement that at home,” says Michael when explaining the importance of...
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Paris Semansky and Patricia Hoffer: Communications Matters - Engage Early, Engage Often
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Paris Semansky is Director, Communications and Public Affairs at CAMH. This role urges her to wear a variety of hats, including being a brand protector, advocate, and problem-solver. Patricia Hoffer also wears a number of hats while being Chief Communications Officer and Vice President, External Relations at St. Joseph’s Health Care London. She takes pride in leading a diverse and dedicated group of communicators and storytellers. In this episode, Paris and Patricia share key strategies that help them ensure their teams succeed in the healthcare setting, their thoughts on strategic...
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Dr. Devin Singh: Tackling the Barriers to Efficient Care
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Dr. Devin Singh refused to be a bystander when he recognized inefficiencies in health systems, and he jumped into action by co-founding Hero AI – a clinical automation platform which aims to improve patient safety and wait times. Devin fuels Hero AI by tapping into his experiences and expertise as Emergency Physician at The Hospital for Sick Children to recognize the needs of providers and patients. “It was really important to think through what the real barriers are to improving care in our institution and beyond”, says Dr. Devin Singh when explaining the early stages of creating Hero...
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Dominic Giroux: The Power of Connection, Communication and Community
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When Dominic Giroux transitioned into the role of President and CEO and Hôpital Montfort, he took a unique and personalized approach. This approach included having 1 on 1’s with a variety of people in the organization to get to know their views and what’s important to them. “You need to get to know your people first and earn their trust, and they will tell you what your priorities should be”, says Dominic when explaining the importance of engaging with staff and providing a listening ear. In this episode, Dominic opens up about what helped him transition into his CEO role, what...
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Dr. Frank Martino: Leading with Passion and Inspiring Positive Change
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In this latest episode of HIROC’s Healthcare Change Makers podcast, Dr. Frank Martino, President and CEO of the William Osler Health System, reflects on his leadership journey while emphasizing the importance of remaining positive and aiming high in your career, especially in the context of leading one of Canada’s largest community hospital systems. Dr. Martino highlights his organization’s ambitious initiatives, including the adoption of an advanced hospital information system, new redevelopment projects, and a groundbreaking partnership with Toronto Metropolitan University’s (TMU)...
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Catherine Gaulton: The Power of Human Interaction
Healthcare Change Makers
With a new year on the horizon, Catherine is looking forward to so many things – the continued efforts in Health Human Resources, advancing the work in the main areas of Risk, the future of Collaborative Benefits, and so much more. “My optimism is around people that surprise me every day. When I think you can’t help but be defeated, human spirit and strength comes forward every time”, says Catherine when explaining her positive outlook for 2024. In this episode, Catherine gives us a glimpse into the mind of a CEO, including her zest for learning new things and how she recharges and...
info_outlineDenise Lalanne is the Director, Digital and Client Services at IWK Health Centre, where she focuses on delivering the best care through leading strategic and operational plans.
Carrie Ricker supports IWK Health Centre’s Innovation and Research departments acting as legal counsel. Her passion lies in encouraging innovation through strategic business and legal advice.
Denise and Carrie joined forces for the Chez Neonatal Intensive Care Unit (NICU) Home initiative where their mutual passion for innovation and providing high-quality care was amplified. Using technology, this initiative will provide NICU families with the education and tools needed to be fully engaged in the care of their baby.
In this episode, Denise and Carrie touch on how the Chez NICU Home initiative came to be and how it’s improving care at the IWK Health Centre.
Quotables
“We wanted to focus on the families and creating an environment that made them as comfortable and engaged as possible.” – CR
“Having that ability to phone in and find out how their baby is doing and participate in rounds is really helpful and really makes parents feel like they’re part of the process.” -DL
“At the IWK, how we approach it is really focused on promoting care for patients as well as the experience for the families that we serve.” – CR
“A small change in practice can actually have a huge difference from a patient and family perspective.” -DL
“It’s never easy but when it gets there and you see a mom saying how wonderful it was to be able to learn something or be able to see her baby today, it’s makes it all worthwhile.” – DL
“The reality is innovation brings with it some risks, change is risky, and everything we do in healthcare has some risks associated.” – CR
Mentioned in this Episode:
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