Dr. Steven Harrison: Redefining Leadership in Seniors’ Care

For this episode of Healthcare Change Makers, we sat down and had a captivating conversation with Dr. Steven Harrison, the CEO of Tri-County Mennonite Homes. Steven has a wealth of experience as a seasoned leader in long-term care. Throughout the episode, you’ll hear all about his insights from working internationally and how this experience has shaped his views about Canada embracing global perspectives and solutions for challenges at home. We also learned more about Steven’s career journey, beginning as a PSW and his decision to pursue a career in leadership focusing on system design and change, rather than becoming a clinician.

Furthermore, Steven also discusses overcoming the most pressing issues in seniors’ care, such as the damage caused by the pandemic, and the coordinated efforts needed to recover and adapt. We also talk about a much-needed shift from large-scale institutional models to more personalized, community-based care, emphasizing the importance of adapting to modern societal needs.

When speaking about his leadership values, Steven believes in the importance of hard work, resilience, giving back to his community and learning from failure. As a healthcare leader, Steven says it’s critical to be vulnerable and selfless, especially when it comes to inspiring his staff and providing a safe space for them to express their concerns. Steven also talks about how impactful it is for his staff to create opportunities for them to be their best selves by focusing on their strengths and pushing them out of their comfort zones.

Quotables:

“Leadership is truly a privilege. You hear people say that a lot, but it is. It becomes very real when it impacts you directly as a leader. So, I always take that approach that you have to be selfless, supportive, community oriented, focused – those kinds of things, but it’s not a birthright being in a leadership role. What this also taught me is be ready for tomorrow and learn from every single opportunity that presents itself to you.” – SH

“Vulnerability is key to leadership. It’s not about crying in a meeting or anything like that. It’s really about understanding that you have a role and a place within the organization, and people look up to you constantly.” – SH

“In my home, in the community, working for home care, the experiences all those years ago is so different from today. Our needs have changed. The system’s changed. Expectations have changed. But what has stayed core to all of this is that compassion, the perseverance, the willingness to go above and beyond. That’s what makes you a great clinical support person and PSW.” – SH

“I always joke with people – my luggage feels heavier coming home than when I go out into the world because I’m bringing that much more depth and understanding of people and all that work I’ve done when I come back.” – SH

“Most people I’ve met in health and social services come into the field out of a place of wanting to help in some way. You don’t come here because you want to be a millionaire. There are other options to do that. You come here because this is your calling, so to speak, and as one of my team would say here, it gets you in your feels like it really is an emotional response to things. That makes the job a whole lot easier when you start from that place.” – SH

“I look at our organization, and we are not just a building. It’s bricks and mortar, but what happens inside that building is what will set us apart. It is inspiring people to operational excellence. It’s not the edifice that will make this house a home, it is what they will do inside this home that will make it rich and lively and I think that is the most important part.” – SH

“I was once told, compromise when you can, but never be intransigent. Always remember, shifting your position is not a sign of weakness, it’s a sign of learning from the room, growing your position and actually inspiring others.” – SH

“You need to manage your reputation, but you have to stay true to who you are, stay true to that character, and hold that near and dear to your heart. It’s not a popularity contest being in leadership, so don’t expect everyone to love you, but certainly don’t expect everyone to hate you either. Find your middle ground but be comfortable in you own skin and who you are.” – SH

Mentioned in this Episode:

• Tri-County Mennonite Homes

• AdvantAge Ontario

• Ontario Hospital Association (OHA)

• Infection Prevention and Control Canada (IPAC)

Access More Interviews with Healthcare Leaders at HIROC.com/podcast

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