Episode 340: The COO Seat: Accountability, Trust, and Scaling

In this episode, Molly sits down with Christy Lang, COO of Hougum Law Firm, to explore how leadership skills transfer across industries and why the core challenges of leadership are the same no matter the business.

Christy shares how non–law firm experience strengthens operational leadership; why core-value hiring and middle management are critical; how EOS creates focus, accountability, and traction; and how data-driven trust allows visionaries to let go, delegate, and scale profitably without burnout.

Key Takeaways:

• Christy’s move from publishing to law demonstrates how transferable business and leadership skills strengthen law firm operations.

• Hiring for values first ensures alignment, accountability, and a healthy, scalable team culture.

• Implementing EOS provides structure, focus, and execution discipline to hit growth milestones.

• Success comes from blending referral-based marketing, digital efforts, and a team-centric model.

• Clear accountability and trust enable operational efficiency and sustainable firm growth.

 

Quote for the Show: "The highest thing in our hiring process is our core values, actually… Because skills can be taught, tasks can be taught, but you can't really inherently enforce core values into someone that’s just not there." - Christy Lang

 

Connect with Christy:

• Website: https://hougumlaw.com/ 
• LinkedIn: https://www.linkedin.com/in/christy-lang-911497b9/ 
• Facebook: https://www.facebook.com/hougumlawfirm 
• Instagram: https://www.instagram.com/hougum_law_firm/ 

Links:

• Website: https://hiringandempowering.com/
• Facebook: https://www.facebook.com/hiringandempowering
• Instagram: https://www.instagram.com/hiringandempowering
• LinkedIn: https://www.linkedin.com/company/hiring&empoweringsolutions/
• The Law Firm Admin Bootcamp + Academy™ : https://www.lawfirmadminbootcamp.com/
• Get Fix My Boss Book: https://amzn.to/3PCeEhk

 

Ways to Tune In:

• Amazon Music - https://www.amazon.com/Hiring-and-Empowering-Solutions/dp/B08JJSLJ7N

• Apple Podcast - https://podcasts.apple.com/us/podcast/hiring-and-empowering-solutions/id1460184599

• Spotify - https://open.spotify.com/show/3oIfsDDnEDDkcumTCygHDH

• Stitcher - https://www.stitcher.com/show/hiring-and-empowering-solutions

• YouTube - https://youtu.be/TLvVEoT2N3o