🚀 The Key to Customer Experience Success | Jason McLaurin on Business Transformation
The Business Transformation Podcast
Release Date: 02/06/2025
🎙️ Business Transformation Podcast – Episode #43 People Science Over Process: The No-Nonsense Truth About Change Management with Ron Leeman
The Business Transformation Podcast
🎙️ Business Transformation Podcast – Episode #43 People Science Over Process: The No-Nonsense Truth About Change Management with Ron Leeman 🔔 Don’t forget to Like, Subscribe, and Hit the Bell so you never miss an episode! 👇 LISTEN TO THIS if you’re in change, transformation, or leadership! 👇 In this no-BS, high-value episode, Heath Gascoigne sits down with Ron Leeman — the legendary change manager with 40+ years of global experience — to unpack the myths, truths, and overlooked realities of driving transformation that sticks. From the fallacy of the “70% failure...
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🔥 Transformational Leadership with Brian Gorman: Maverick Coaching, Emotional Intelligence & Culture Change
The Business Transformation Podcast
What happens when leadership stops following the rules—and starts rewriting them? In this bold and insightful episode of the Business Transformation Podcast, host Heath Gascoigne sits down with Brian Gorman — a transformation veteran with over 50 years of experience and the self-described Maverick Coach. Together, they explore what it really means to lead transformation in today’s world. Forget top-down command and control. Brian champions a people-first, emotionally intelligent, story-driven approach rooted in neuroscience, culture, and connection. 🎧 In this episode, you’ll learn: ...
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🎙️ Slow is Fast: Rethinking Business Architecture, Change, and the Noise of Transformation with Jim Landgraf
The Business Transformation Podcast
What happens when analog wisdom meets the chaos of digital transformation? In this deep-dive conversation, Heath Gascoigne sits down with business cartographer and author Jim Landgraf to explore how organizations can cut through the noise and build lasting transformation — by slowing down, aligning their architecture to value, and learning to listen. 🔥 Topics covered: Why business architecture isn’t just another framework — it’s a practice The difference between “noise” and “signal” in transformation The liminal layer: creating space for constructive tension The illusion...
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🚛 Trucking. Transformation. Truth | Kameel Gaines & Heath Gascoigne
The Business Transformation Podcast
In this episode of the Business Transformation Podcast, host Heath Gascoigne sits down with Kameel Gaines, Founder & CEO of Rig on Wheels, to break down the real challenges and opportunities shaping the future of trucking—no fluff, just straight value. With over 15 years in trucking and logistics recruitment, Kameel brings 🔥 insight into: ✅ How trucking is evolving—with better margins and smarter regulation ✅ The overlooked secret to driver retention: culture & fit ✅ Why diversity in the boardroom matters more than ever ✅ The tech gap in trucking vs. logistics—and...
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🔥 Unlocking Business Transformation: 6 Types You Must Know | Mateus Quelhas & Heath Gascoigne
The Business Transformation Podcast
In Episode 39 of The Business Transformation Podcast, Heath Gascoigne sits down with Mateus Quelhas—renowned professor, transformation expert, and innovation strategist—who has helped over 150+ companies across 6–7 countries succeed in their transformation journeys. 🔥 In this powerful episode, Mateus breaks down: ✅ What real business transformation is (and isn’t) ✅ The 6 key types of transformation every leader must understand ✅ Why middle management is the real blocker—not the C-suite or front lines ✅ The danger of chasing silver bullets in transformation ✅ His flexible...
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🚀 The Key to Customer Experience Success | Jason McLaurin on Business Transformation
The Business Transformation Podcast
🎙️ Business Transformation Podcast: Mastering Customer Experience with Jason McLaurin 🎙️ In this powerful and insightful episode, host Heath Gascoigne sits down with customer experience legend Jason McLaurin, who brings over 30 years of CX expertise, including 25 years as VP of Customer Experience at Cisco. 🌍 Together, they uncover what makes for exceptional customer experience and how to make it a true competitive advantage. 💡 🔥 What You’ll Learn in This Episode: ✅ Why customer experience is the foundation of business success ✅ The cause-and-effect relationship...
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🚀 Transformational Leadership with Hardeep Kaur: Emotional Intelligence, Visionary Thinking & Sustainable Change
The Business Transformation Podcast
🚀 Transform your leadership and drive sustainable change! In this episode of The Business Transformation Podcast, Heath Gascoigne sits down with the inspiring Hardeep Kaur to explore the keys to holistic and sustainable business transformation. 🌟 📌 What You’ll Learn: ✅ The three critical pillars of successful transformation: Alignment, Leadership, and Governance ✅ The difference between visionary and strategic thinking ✅ How to use emotional intelligence to lead through change effectively ✅ The concept of thermostat vs. thermometer leadership ✅...
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🚀Tony Lockwood on Successful Business Transformations | Business Transformation Podcast 🌍
The Business Transformation Podcast
In this episode of the Business Transformation Podcast, host Heath Gascoigne sits down with Tony Lockwood, a global transformation strategist and author of the "Transformation Leader's Book of Knowledge" (TLBOK). 🌍📘 Tony brings his vast experience in enterprise transformations to the table, discussing what it takes to navigate and lead successful change initiatives in today’s fast-paced environment. Tony shares deep insights on the critical elements that drive transformation success, from the importance of a clear vision 🎯 and adaptable business models 🔄 to the necessity of...
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🎬 Antoinette Bostic on Embedding Transformation into Business DNA | Business Transformation Podcast | Episode 035
The Business Transformation Podcast
Join us for an insightful conversation with Antoinette Bostic, a business transformation leader with over 25 years of experience in operating model redesign and process improvement. In this episode, we explore the critical elements of embedding sustainable transformation into your organization’s core. 🔍 Key Discussion Points: Embedding Transformation: Understand why transformation should be a core part of your business strategy, not just an add-on. Operational Excellence: Discover actionable strategies to enhance operational efficiency and drive sustainable growth. Employee Engagement:...
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🔐 Unlocking Sustainable Business Strategies with Gijs Mensing | Podcast 034
The Business Transformation Podcast
Join us for an engaging conversation with Gijs Mensing, an industry expert with over two decades of experience in sustainable business transformation. In this episode, we delve into the fundamentals of sustainable business practices and explore Gijs's unique approach to driving organizational change. 🔍 Key Discussion Points: Defining Sustainable Business: Gain insights into what constitutes a sustainable business and the current state of the industry. Rethinking Organizational Models: Discover the methodologies behind Gijs's approach to transforming organizations into sustainable and...
info_outline🎙️ Business Transformation Podcast: Mastering Customer Experience with Jason McLaurin 🎙️
In this powerful and insightful episode, host Heath Gascoigne sits down with customer experience legend Jason McLaurin, who brings over 30 years of CX expertise, including 25 years as VP of Customer Experience at Cisco. 🌍 Together, they uncover what makes for exceptional customer experience and how to make it a true competitive advantage. 💡
🔥 What You’ll Learn in This Episode:
✅ Why customer experience is the foundation of business success
✅ The cause-and-effect relationship between leading and lagging indicators
✅ 3 often-overlooked CX pillars that most businesses miss: Culture, Tools, and Customer Focus 🎯
✅ How execution, not just strategy, can set you apart from competitors 🏁
✅ The secret to balancing speed without sacrificing quality (avoiding technical debt) ⚡
✅ Jason’s 6-step formula for creating internal CX excellence
💡 Jason’s 3 Key Takeaways from His CX Journey:
With 30+ years of experience under his belt, Jason reflects on what he would do differently if he could go back and shares lessons that leaders in business transformation can’t afford to miss. 🚀
This episode is packed with actionable strategies for CX professionals, C-suite leaders, business architects, and anyone in business transformation. Whether you’re planning a transformation or in the middle of one, Jason’s insights will help you turn customer experience into a competitive weapon. 🔥
🎧 Listen, Subscribe & Share:
🌐 Website: https://hoba.tech/
🎙 Spotify: https://spoti.fi/3aCMjAA
🍏 Apple Podcasts: https://apple.co/3aLaPzB
Don’t miss this engaging conversation with one of the most seasoned and respected names in customer experience. 💬 Let us know your biggest CX takeaway in the comments!
#CustomerExperience #BusinessTransformation #CXLeadership #ExecutionMatters #DigitalTransformation #Leadership #HOBA #CustomerSuccess