🚀 The Key to Customer Experience Success | Jason McLaurin on Business Transformation
The Business Transformation Podcast
Release Date: 02/06/2025
🚛 Trucking. Transformation. Truth | Kameel Gaines & Heath Gascoigne
The Business Transformation Podcast
In this episode of the Business Transformation Podcast, host Heath Gascoigne sits down with Kameel Gaines, Founder & CEO of Rig on Wheels, to break down the real challenges and opportunities shaping the future of trucking—no fluff, just straight value. With over 15 years in trucking and logistics recruitment, Kameel brings 🔥 insight into: ✅ How trucking is evolving—with better margins and smarter regulation ✅ The overlooked secret to driver retention: culture & fit ✅ Why diversity in the boardroom matters more than ever ✅ The tech gap in trucking vs. logistics—and...
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🔥 Unlocking Business Transformation: 6 Types You Must Know | Mateus Quelhas & Heath Gascoigne
The Business Transformation Podcast
In Episode 39 of The Business Transformation Podcast, Heath Gascoigne sits down with Mateus Quelhas—renowned professor, transformation expert, and innovation strategist—who has helped over 150+ companies across 6–7 countries succeed in their transformation journeys. 🔥 In this powerful episode, Mateus breaks down: ✅ What real business transformation is (and isn’t) ✅ The 6 key types of transformation every leader must understand ✅ Why middle management is the real blocker—not the C-suite or front lines ✅ The danger of chasing silver bullets in transformation ✅ His flexible...
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🚀 The Key to Customer Experience Success | Jason McLaurin on Business Transformation
The Business Transformation Podcast
🎙️ Business Transformation Podcast: Mastering Customer Experience with Jason McLaurin 🎙️ In this powerful and insightful episode, host Heath Gascoigne sits down with customer experience legend Jason McLaurin, who brings over 30 years of CX expertise, including 25 years as VP of Customer Experience at Cisco. 🌍 Together, they uncover what makes for exceptional customer experience and how to make it a true competitive advantage. 💡 🔥 What You’ll Learn in This Episode: ✅ Why customer experience is the foundation of business success ✅ The cause-and-effect relationship...
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🚀 Transformational Leadership with Hardeep Kaur: Emotional Intelligence, Visionary Thinking & Sustainable Change
The Business Transformation Podcast
🚀 Transform your leadership and drive sustainable change! In this episode of The Business Transformation Podcast, Heath Gascoigne sits down with the inspiring Hardeep Kaur to explore the keys to holistic and sustainable business transformation. 🌟 📌 What You’ll Learn: ✅ The three critical pillars of successful transformation: Alignment, Leadership, and Governance ✅ The difference between visionary and strategic thinking ✅ How to use emotional intelligence to lead through change effectively ✅ The concept of thermostat vs. thermometer leadership ✅...
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🚀Tony Lockwood on Successful Business Transformations | Business Transformation Podcast 🌍
The Business Transformation Podcast
In this episode of the Business Transformation Podcast, host Heath Gascoigne sits down with Tony Lockwood, a global transformation strategist and author of the "Transformation Leader's Book of Knowledge" (TLBOK). 🌍📘 Tony brings his vast experience in enterprise transformations to the table, discussing what it takes to navigate and lead successful change initiatives in today’s fast-paced environment. Tony shares deep insights on the critical elements that drive transformation success, from the importance of a clear vision 🎯 and adaptable business models 🔄 to the necessity of...
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Antoinette Bostic on Embedding Transformation into Business DNA | Business Transformation Podcast | Episode 035
The Business Transformation Podcast
Join us for an insightful conversation with Antoinette Bostic, a business transformation leader with over 25 years of experience in operating model redesign and process improvement. In this episode, we explore the critical elements of embedding sustainable transformation into your organization’s core. 🔍 Key Discussion Points: Embedding Transformation: Understand why transformation should be a core part of your business strategy, not just an add-on. Operational Excellence: Discover actionable strategies to enhance operational efficiency and drive sustainable growth. Employee Engagement:...
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Unlocking Sustainable Business Strategies with Gijs Mensing | Podcast 034
The Business Transformation Podcast
Join us for an engaging conversation with Gijs Mensing, an industry expert with over two decades of experience in sustainable business transformation. In this episode, we delve into the fundamentals of sustainable business practices and explore Gijs's unique approach to driving organizational change. 🔍 Key Discussion Points: Defining Sustainable Business: Gain insights into what constitutes a sustainable business and the current state of the industry. Rethinking Organizational Models: Discover the methodologies behind Gijs's approach to transforming organizations into sustainable and...
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Dr. Glenn Hole - Why Cultivating a Positive Culture is Crucial for Successful Change Management
The Business Transformation Podcast
🎙️ New Episode Release! 🎙️ Dive into the World of Change Management with Dr. Glenn Hole! In this enthralling episode of the Business Transformation Podcast, host Heath Gascoigne uncovers the intricate web of change management with the highly esteemed Dr. Glenn Hole. With a rich background as a PhD holder in Change Management, a part-time professor in Norway, and an expert with over two decades of experience, Dr. Hole stands as the pinnacle of knowledge and experience in the field. 🚀 Strategies for Success: Discover Dr. Hole's unique insights into navigating the challenges and...
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Felipe Manzatucci - The role of Digital transformation in the construction industry - What industry experts have to say.
The Business Transformation Podcast
🎙️ New Episode Alert! 🎙️ Join host Heath Gascoigne on the latest episode of the Business Transformation Podcast as he delves into the fascinating world of digital transformation in the construction industry. In this insightful episode, Heath sits down with Philippe, a seasoned expert with over two decades of experience in driving digital transformation within the construction sector. Discover the latest market trends, challenges, and opportunities shaping the landscape of digital transformation in construction. Philippe shares valuable insights into how the industry has evolved over...
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Irina Bentu- M&A and a post-emerging acquisition migration or integration - What industry experts have to say
The Business Transformation Podcast
Welcome to our latest podcast with Irina Bentu who has been a Business Transformation and Digital Transformation veteran for more than two decades. Irina Bentu is an MBA-qualified executive with experience in leading global transformation programs and in working across different verticals from manufacturing oil and gas across Europe. She is an industry expert who is interested in transformations, change and innovation, inspiring people, developing businesses, and sustainable partnerships for continuous improvement in the business field and the transformation industry. As usual, in the...
info_outline🎙️ Business Transformation Podcast: Mastering Customer Experience with Jason McLaurin 🎙️
In this powerful and insightful episode, host Heath Gascoigne sits down with customer experience legend Jason McLaurin, who brings over 30 years of CX expertise, including 25 years as VP of Customer Experience at Cisco. 🌍 Together, they uncover what makes for exceptional customer experience and how to make it a true competitive advantage. 💡
🔥 What You’ll Learn in This Episode:
✅ Why customer experience is the foundation of business success
✅ The cause-and-effect relationship between leading and lagging indicators
✅ 3 often-overlooked CX pillars that most businesses miss: Culture, Tools, and Customer Focus 🎯
✅ How execution, not just strategy, can set you apart from competitors 🏁
✅ The secret to balancing speed without sacrificing quality (avoiding technical debt) ⚡
✅ Jason’s 6-step formula for creating internal CX excellence
💡 Jason’s 3 Key Takeaways from His CX Journey:
With 30+ years of experience under his belt, Jason reflects on what he would do differently if he could go back and shares lessons that leaders in business transformation can’t afford to miss. 🚀
This episode is packed with actionable strategies for CX professionals, C-suite leaders, business architects, and anyone in business transformation. Whether you’re planning a transformation or in the middle of one, Jason’s insights will help you turn customer experience into a competitive weapon. 🔥
🎧 Listen, Subscribe & Share:
🌐 Website: https://hoba.tech/
🎙 Spotify: https://spoti.fi/3aCMjAA
🍏 Apple Podcasts: https://apple.co/3aLaPzB
Don’t miss this engaging conversation with one of the most seasoned and respected names in customer experience. 💬 Let us know your biggest CX takeaway in the comments!
#CustomerExperience #BusinessTransformation #CXLeadership #ExecutionMatters #DigitalTransformation #Leadership #HOBA #CustomerSuccess