In-Ear Insights: Applications of Agentic AI with Claude Cowork
In-Ear Insights, the Trust Insights Podcast
Release Date: 01/21/2026
In-Ear Insights: Applications of Agentic AI with Claude Cowork
In-Ear Insights, the Trust Insights Podcast
In this episode of In-Ear Insights, the Trust Insights podcast, Katie and Chris discuss the practical application of AI agents to automate mundane marketing tasks. You will define what an AI agent is and discover how this technology performs complex, multi-step marketing operations. You will learn a simple process for creating knowledge blocks and structured recipes that guide your agents to perform repetitive work. You will identify which tools, like your content scheduler or website platform, are necessary for successful, end-to-end automation. You will understand crucial data privacy...
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In-Ear Insights: Processing Survey Data With Generative AI
In-Ear Insights, the Trust Insights Podcast
In this episode of In-Ear Insights, the Trust Insights podcast, Katie and Chris discuss analyzing survey data using generative artificial intelligence tools. You will discover how to use new AI functions embedded in spreadsheets to code hundreds of open-ended survey responses instantly. You'll learn the exact prompts needed to perform complex topic clustering and sentiment analysis without writing any custom software. You will understand why establishing a calibrated, known good dataset is essential before trusting any automated qualitative data analysis. You'll find out the overwhelming trend...
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In-Ear Insights: What is Generative Engine Marketing (GEM)?
In-Ear Insights, the Trust Insights Podcast
In this week's In-Ear Insights, the Trust Insights podcast, Katie and Chris discuss generative engine marketing, or GEM, the AI equivalent of SEM. Just as SEO became GEO, so too is SEM likely to become GEM. Learn what it is, how it might manifest, and what you should be considering. Join our weekly #email newsletter: Follow our YouTube channel for more #marketing and #analytics videos! Take our new generative AI course: Subscribe to the Trust Insights podcast: Join our free private Slack community, Analytics for #Marketers: Trust Insights is a marketing...
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In-Ear Insights: 2025 Year In Review
In-Ear Insights, the Trust Insights Podcast
In this episode of In-Ear Insights, the Trust Insights podcast, Katie and Chris discuss the massive technological shifts driven by generative AI in 2025 and what you must plan for in 2026. You will learn which foundational frameworks ensure your organization can strategically adapt to rapid technological change. You'll discover how to overcome the critical communication barriers and resistance emerging among teams adopting these new tools. You will understand why increasing machine intelligence makes human critical thinking and emotional skills more valuable than ever. You'll see the...
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In-Ear Insights: What Are Small Language Models?
In-Ear Insights, the Trust Insights Podcast
In this episode of In-Ear Insights, the Trust Insights podcast, Katie and Chris discuss small language models (SLMs) and how they differ from large language models (LLMs). You will understand the crucial differences between massive large language models and efficient small language models. You'll discover how combining SLMs with your internal data delivers superior, faster results than using the biggest AI tools. You will learn strategic methods to deploy these faster, cheaper models for mission-critical tasks in your organization. You will identify key strategies to protect sensitive business...
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In-Ear Insights: AI And the Future of Intellectual Property
In-Ear Insights, the Trust Insights Podcast
In this episode of In-Ear Insights, the Trust Insights podcast, Katie and Chris discuss the present and future of intellectual property in the age of AI. You will understand why the content AI generates is legally unprotectable, preventing potential business losses. You will discover who is truly liable for copyright infringement when you publish AI-assisted content, shifting your risk management strategy. You will learn precise actions and methods you must implement to protect your valuable frameworks and creations from theft. You will gain crucial insight into performing necessary due...
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In-Ear Insights: Teaching Workshops and Professional Development
In-Ear Insights, the Trust Insights Podcast
In this episode, learn the secrets to designing and delivering unforgettable workshops and presentations. You'll discover the ideal balance between lecturing and hands-on exercises to keep your audience completely engaged. You'll learn a powerful method to understand exactly what your audience wants to learn before you create a single slide. You'll find out how to use AI to slash your preparation time while creating perfectly tailored content for any group. You'll gain a new framework to transform your talks from generic lectures into high-impact, memorable experiences. Watch now to make your...
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In-Ear Insights: Sales Frameworks Basics and AI
In-Ear Insights, the Trust Insights Podcast
In this episode of In-Ear Insights, the Trust Insights podcast, Katie and Chris discuss essential selling frameworks and why they often fail today. You will understand why traditional sales methods like Challenger and SPIN selling struggle with modern complex purchases. You will learn how to shift your sales focus from rigid, linear frameworks to the actual non-linear journey of the customer. You will discover how to use ideal customer profiles and strong documentation to build crucial trust and qualify better prospects. You will explore methods for leveraging artificial intelligence to...
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In-Ear Insights: Account Management in the Age of AI
In-Ear Insights, the Trust Insights Podcast
In this episode of In-Ear Insights, the Trust Insights podcast, Katie and Chris discuss the essentials of excellent account management and how AI changes the game. You will discover how to transition from simply helping clients to proactively taking tasks off their to-do list. You will learn the exact communication strategies necessary to manage expectations and ensure timely responses that build client trust. You will understand the four essential executive functions you must retain to prevent artificial intelligence from replacing your critical role. You will grasp how to perform essential...
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In-Ear Insights: How to Create Effective Reporting
In-Ear Insights, the Trust Insights Podcast
In this episode of In-Ear Insights, the Trust Insights podcast, Katie and Chris discuss creating reports that tell a story and drive action using user stories and frameworks. You will understand why data dumping onto a stakeholder's desk fails and how to gather precise reporting requirements immediately. You will discover powerful frameworks, including the SAINT model, that help you move from basic analysis to crucial, actionable decisions. You will gain strategies for anticipating executive questions and delivering a clear, consistent narrative throughout your entire report. You will explore...
info_outlineIn this episode of In-Ear Insights, the Trust Insights podcast, Katie and Chris discuss the practical application of AI agents to automate mundane marketing tasks.
You will define what an AI agent is and discover how this technology performs complex, multi-step marketing operations. You will learn a simple process for creating knowledge blocks and structured recipes that guide your agents to perform repetitive work. You will identify which tools, like your content scheduler or website platform, are necessary for successful, end-to-end automation. You will understand crucial data privacy measures and essential guardrails to protect your sensitive company information when deploying new automated systems. Tune in now to see how you can permanently eliminate hours of boring work from your weekly schedule!
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Subscribe to the Trust Insights podcast:
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Join our free private Slack community, Analytics for #Marketers:
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Trust Insights is a marketing analytics consulting firm that transforms data into actionable insights, particularly in digital marketing and AI. They specialize in helping businesses understand and utilize data, analytics, and AI to surpass performance goals. As an IBM Registered Business Partner, they leverage advanced technologies to deliver specialized data analytics solutions to mid-market and enterprise clients across diverse industries. Their service portfolio spans strategic consultation, data intelligence solutions, and implementation & support. Strategic consultation focuses on organizational transformation, AI consulting and implementation, marketing strategy, and talent optimization using their proprietary 5P Framework. Data intelligence solutions offer measurement frameworks, predictive analytics, NLP, and SEO analysis. Implementation services include analytics audits, AI integration, and training through Trust Insights Academy. Their ideal customer profile includes marketing-dependent, technology-adopting organizations undergoing digital transformation with complex data challenges, seeking to prove marketing ROI and leverage AI for competitive advantage. Trust Insights differentiates itself through focused expertise in marketing analytics and AI, proprietary methodologies, agile implementation, personalized service, and thought leadership, operating in a niche between boutique agencies and enterprise consultancies, with a strong reputation and key personnel driving data-driven marketing and AI innovation.