Libsyn Directory

[SaaS Series] Transforming Customer Experience With Rishi Rana

Release Date: 11/27/2025

[Top Resources Series] Immersive Learning for Neurodivergent Learners With Alexander Landa

INspired INsider Podcast

Alexander Landa is the Co-founder and CEO of Akiva, an AI-driven immersive learning platform that helps neurodivergent individuals build skills through engaging virtual reality lessons. Driven by his experience as a father navigating special education challenges, he founded Akiva to help families, clinicians, and educators foster meaningful progress. With over 25 years of leadership in software and tech startups, Alexander brings deep expertise in building and scaling innovative products. Under his leadership, Akiva continues expanding access to inclusive, science-backed learning experiences...

[Top Agency & Sweets and Snack Series] Food Marketing Secrets and AI Strategies With CJ Bruce

INspired INsider Podcast

CJ Bruce is the Founder and CEO of The Missing Ingredient, a Sacramento-based food marketing agency that helps healthful and sustainable food and beverage brands grow. The agency specializes in performance marketing, paid media, influencer campaigns, and AI-driven strategies. Since 2016, CJ has led a team of 15, working with brands like Amy’s Kitchen, Sumo Citrus, Baskin-Robbins, and Milk Bar. A certified plant-based chef and former food influencer, he combines his passion for food and technology to help brands stand out, connect with consumers, and scale. In this episode… What makes some...

[Private Equity Series] The Power of Deep Networks and Niching With Dan Lee

INspired INsider Podcast

Dan Lee is a Partner at Pin High Strategies, a merchant banking and advisory firm serving independent sponsors and founder-led businesses on capital raising and strategic growth. He has spent 25 years investing in private companies across both debt and equity. Previously, Dan was a Partner at Garnett Station Partners and a co-founder of Comvest Capital Partners, which he helped grow from $250 million to $12 billion. He has partnered with more than 100 founders and small businesses to support long-term growth and value creation. In this episode… Strong businesses don’t grow from setbacks...

[Private Equity Series] The Power of Deep Networks and Niching With Dan Lee

INspired INsider Podcast

[Top Resources Series] What the Best Founders Read, Use, and Automate To Win

INspired INsider Podcast

Justin Brooke is the Founder of AdSkills and AgentSkills, companies that help marketers and businesses master paid advertising and advanced AI tools for marketing and automation. Seva Ustinov is the Founder and CEO of Plurio by Elly Analytics, a marketing analytics platform that delivers full-funnel insights and AI-powered automation to optimize performance and growth. Paul Powers is the Founder and CEO of Physna, a world-leading 3D AI and geometric search platform that codifies 3D models into detailed data that is understandable by software applications. In this episode… Are you searching...

[Top Giver & Agency Series] The Power of Relationships and Masterminds in Business With Eric Berman

INspired INsider Podcast

Eric Berman is the Founder and Mastermind Leader of Speakeasy Mastermind, a private global community that brings experienced entrepreneurs together for collaboration, problem-solving, and business growth. He is also the Founder and CEO of Brandetize and Celebritize, companies focused on digital marketing and brand visibility for thought leaders, consumer brands, and influencers. Prior to these ventures, Eric co-founded CollegeClub.com, an early large-scale online community, where he held executive roles during its rapid growth. He also advises companies, works with venture capitalists, and...

[Top Agency Series] Scaling Revenue Through Innovative Affiliates With Rick Gardiner

INspired INsider Podcast

Rick Gardiner is the Founder and CEO of iAffiliate Management, a boutique performance marketing agency helping DTC e-commerce brands grow revenue through high-impact affiliate and partner programs. With over 20 years of experience, Rick has helped brands — from fast-growing startups to established names like Groupon and Home Chef — turn affiliate marketing into a scalable revenue engine. A former Division I athlete turned entrepreneur, he brings a disciplined, team-first approach and a passion for building aligned, high-value partnerships in an ever-evolving affiliate landscape. In this...

[Top Agency Series] Why SEO and Strategy Still Win in an AI-Driven Search World With Cameron Libutti

INspired INsider Podcast

Cameron LiButti is the Founder and CEO of Bidview Marketing, a data-driven performance marketing agency specializing in digital media, analytics, and development. With a background in engineering consulting and years of experience leading marketing ventures and high-performing teams, Cameron built Bidview on a principle of prioritizing ROI and tailored solutions over one-size-fits-all tactics. Under his leadership, the agency focuses on intentional growth strategies that turn attention into measurable business outcomes. Beyond Bidview, he shares expertise on modern SEO and marketing through...

[Private Equity & Top Author Series] Servant Leadership Meets Private Equity With Adam Coffey

INspired INsider Podcast

Adam Coffey is the Chairman and CEO of The Chairman Group, a high-level peer network for business leaders. Over his 25-year career as a CEO, he has built four companies for nine private equity firms, completed 58 acquisitions, and led exits totaling billions of dollars. A #1 best-selling author, US Army veteran, and international speaker, Adam shares actionable strategies in private equity, M&A, and building high-performance cultures, blending military discipline with cutting-edge business expertise. In this episode… Scaling a company to a billion-dollar empire requires strategy,...

[SaaS & Israel Series] Mastering Product-Led Growth in SaaS With Yoni Tserruya

INspired INsider Podcast

Yoni Tserruya is the Co-founder and CEO of Lusha, an AI-powered sales intelligence platform built for B2B teams. Under his leadership, Lusha has grown to serve over one million users and more than 15,000 customers worldwide, raising over $40 million in funding. With a background as an iOS developer, Yoni is passionate about product-led growth and building AI-driven tools that help sales teams automate outreach, personalize engagement, and have more effective, human conversations at scale. In this episode… Modern sales success depends on timing, relevance, and insight — not just volume....

More Episodes

Rishi Rana is the CEO of Cyara, a global leader in AI-powered customer experience assurance, helping top brands deliver seamless interactions across voice, digital, and AI channels. Under his leadership, Cyara has expanded testing to 135+ countries, partnered with 330+ carriers, won the 2024 Silver Stevie Award for CX Transformation, and serves clients like Microsoft, Salesforce, IBM, and Walmart. With 25+ years in enterprise SaaS — including over a decade at Microsoft — Rishi is passionate about using technology to enhance customer journeys and operational efficiency, with expertise in omnichannel assurance and generative AI.

In this episode…

Customer experience can make or break a brand, but delivering seamless interactions across every channel is easier said than done. How can companies ensure their customers always receive fast, accurate, and consistent service, no matter how they reach out?

According to Rishi Rana, a seasoned SaaS leader with over 25 years of experience, the key lies in testing, monitoring, and continuously optimizing every customer interaction. He highlights the importance of understanding customer intent, reducing friction, and automating processes to reach where humans cannot. By leveraging AI and advanced testing tools, businesses can ensure omnichannel consistency, prevent failures before they happen, and create experiences that truly retain customers. This approach transforms not only operational efficiency but also customer trust and loyalty.

In this episode of the Inspired Insider Podcast, host Dr. Jeremy Weisz sits down with Rishi Rana, CEO of Cyara, to talk about transforming customer experience with AI-powered solutions. They discuss automating contact center workflows, ensuring seamless omnichannel interactions, and leveraging generative AI for smarter service. He also shares his insights on enterprise implementation strategies and lessons from leading global teams.

In this episode…

TOPICS