Market-Ready in 12 Months: Build a Practice That’s Valuable, Even If You Never Sell
InTouch with Terri
Get InTouch with Terri Terri Ross Website: Terri Ross Patreon: 4S Summit Info: For more details, look up 4S Summit to understand its role in providing strategic business consulting in the aesthetics industry In the Season 11 finale of InTouch with Terri, Terri Ross delivers one of her most important business lessons yet: stop building a job and start building an asset. Whether selling your practice is part of your long-term plan or not, every aesthetic practice owner should be focused on creating a business that is scalable, profitable, sustainable, and capable of operating...
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Stop Losing Patients After the First Appointment
InTouch with Terri
Get InTouch with Terri Terri Ross Website: Terri Ross Patreon: 4S Summit Info: For more details, look up 4S Summit to understand its role in providing strategic business consulting in the aesthetics industry In this episode, Terri discusses the critical importance of understanding and optimizing the patient journey to increase retention, revenue, and practice growth. She emphasizes the need for clear systems, effective communication, and strategic sales training to build trust and loyalty. Key Topics The five stages of the patient journey: discovery,...
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Global Aesthetics Growth: Aesthetic Business Lessons from Around the World
InTouch with Terri
Get InTouch with Terri Terri Ross Website: Terri Ross Patreon: 4S Summit Info: For more details, look up 4S Summit to understand its role in providing strategic business consulting in the aesthetics industry Guest Information Dr. Jake Sloane and David Segal Website: Instagram: Epiusode Notes In this episode of InTouch with Terri, Terri Ross welcomes Dr. Jake Sloane and David Segal, co-hosts of the globally recognized Inside Aesthetics podcast, for a powerful conversation on the rapidly changing world of medical aesthetics. Together, they explore what U.S. med spas...
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Stop Leaving Money on the Table: The Future of Patient Financing in Aesthetics
InTouch with Terri
Get InTouch with Terri Terri Ross Website: Terri Ross Patreon: 4S Summit Info: For more details, look up 4S Summit to understand its role in providing strategic business consulting in the aesthetics industry V-Unite Platform: Guest Information Yehuda Matar- Chief Business Officer, Ottri 📧 Email: 🔗 LinkedIn: 🌐 Website: Join the Ottri Platform 🔗 Terri Ross is a renowned expert in the aesthetic industry, specializing in sales training, strategic growth consulting, and business transformation. As an accomplished author and international...
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Transforming Training into a Revenue Engine
InTouch with Terri
Get InTouch with Terri Terri Ross Website: Terri Ross Patreon: 4S Summit Info: For more details, look up 4S Summit to understand its role in providing strategic business consulting in the aesthetics industry V-Unite Platform: Terri Ross is a renowned expert in the aesthetic industry, specializing in sales training, strategic growth consulting, and business transformation. As an accomplished author and international speaker, Terri has dedicated over two decades to elevating businesses in the aesthetic field with a ground-up approach focused on sustainability, profitability,...
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Moving from “Passive” to “Active” Practice Management
InTouch with Terri
Get InTouch with Terri Terri Ross Website: Terri Ross Patreon: 4S Summit Info: For more details, look up 4S Summit to understand its role in providing strategic business consulting in the aesthetics industry Terri Ross is a renowned expert in the aesthetic industry, specializing in sales training, strategic growth consulting, and business transformation. As an accomplished author and international speaker, Terri has dedicated over two decades to elevating businesses in the aesthetic field with a ground-up approach focused on sustainability, profitability, and scalability....
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Think Like a CEO: The 7 Numbers You Must Know Every Month (Or You’re Guessing)
InTouch with Terri
Get InTouch with Terri Terri Ross Website: Terri Ross Patreon: 4S Summit Info: For more details, look up 4S Summit to understand its role in providing strategic business consulting in the aesthetics industry Terri Ross is a renowned expert in the aesthetic industry, specializing in sales training, strategic growth consulting, and business transformation. As an accomplished author and international speaker, Terri has dedicated over two decades to elevating businesses in the aesthetic field with a ground-up approach focused on sustainability, profitability, and scalability....
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MedSpas Are Growing Up: Why Accreditation Is No Longer Optional
InTouch with Terri
Get InTouch with Terri Terri Ross Website: Terri Ross Patreon: 4S Summit Info: For more details, look up 4S Summit to understand its role in providing strategic business consulting in the aesthetics industry Terri Ross is a renowned expert in the aesthetic industry, specializing in sales training, strategic growth consulting, and business transformation. As an accomplished author and international speaker, Terri has dedicated over two decades to elevating businesses in the aesthetic field with a ground-up approach focused on sustainability, profitability, and scalability....
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The Proven Consult That Builds Outcomes and Loyalty
InTouch with Terri
Get InTouch with Terri! Terri Ross Website: Terri Ross Patreon: 4S Summit Info: For more details, look up 4S Summit to understand its role in providing strategic business consulting in the aesthetics industry Terri Ross is a renowned expert in the aesthetic industry, specializing in sales training, strategic growth consulting, and business transformation. As an accomplished author and international speaker, Terri has dedicated over two decades to elevating businesses in the aesthetic field with a ground-up approach focused on sustainability, profitability, and scalability....
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From Busy to Profitable: Measure What Matters in 2026
InTouch with Terri
Get InTouch with Terri! Terri Ross Website: Terri Ross Patreon: 4S Summit Info: For more details, look up 4S Summit to understand its role in providing strategic business consulting in the aesthetics industry Terri Ross is a renowned expert in the aesthetic industry, specializing in sales training, strategic growth consulting, and business transformation. As an accomplished author and international speaker, Terri has dedicated over two decades to elevating businesses in the aesthetic field with a ground-up approach focused on sustainability, profitability, and scalability....
info_outlineIn this enlightening episode of "In Touch with Terri," host Terri Ross shares her extensive expertise in the field of medical aesthetics, with over 16 years of experience in Fortune 500 companies and as the founder of Terri Ross Consulting. Terri delves into the crucial role of phone skills in transforming your front desk team into a powerhouse of efficiency and profitability.
She highlights 18 practical tips for enhancing phone communication, from handling price objections to navigating the patient journey seamlessly. By emphasizing continuous training and evaluation, Terri provides a blueprint for practices to boost their conversion rates and overall business success.
Key Takeaways:
- Investment in Training: Continuous training of front desk teams is essential for creating exceptional customer experiences and driving business growth.
- Handling Objections: Effective strategies for confidently navigating price inquiries can significantly boost conversion rates.
- Consistent Communication: Standardizing how your team communicates the practice's unique value proposition ensures consistency and effectiveness.
- Follow-Up Processes: Implementing robust follow-up processes can lead to improved patient engagement and increased revenue.
- KPIs and Evaluation: Regularly monitoring and analyzing key performance indicators (KPIs) helps connect training efforts to business outcomes.
Resources:
- Terri Ross Consulting: terrirossconsulting.com
- Schedule a Discovery Call: api.leadconnectorhq.com/widget/form/i5OJmtQXow3BbQzVGfrn