Moving from “Passive” to “Active” Practice Management
InTouch with Terri
Get InTouch with Terri Terri Ross Website: Terri Ross Patreon: 4S Summit Info: For more details, look up 4S Summit to understand its role in providing strategic business consulting in the aesthetics industry Terri Ross is a renowned expert in the aesthetic industry, specializing in sales training, strategic growth consulting, and business transformation. As an accomplished author and international speaker, Terri has dedicated over two decades to elevating businesses in the aesthetic field with a ground-up approach focused on sustainability, profitability, and scalability....
info_outline
Think Like a CEO: The 7 Numbers You Must Know Every Month (Or You’re Guessing)
InTouch with Terri
Get InTouch with Terri Terri Ross Website: Terri Ross Patreon: 4S Summit Info: For more details, look up 4S Summit to understand its role in providing strategic business consulting in the aesthetics industry Terri Ross is a renowned expert in the aesthetic industry, specializing in sales training, strategic growth consulting, and business transformation. As an accomplished author and international speaker, Terri has dedicated over two decades to elevating businesses in the aesthetic field with a ground-up approach focused on sustainability, profitability, and scalability....
info_outline
MedSpas Are Growing Up: Why Accreditation Is No Longer Optional
InTouch with Terri
Get InTouch with Terri Terri Ross Website: Terri Ross Patreon: 4S Summit Info: For more details, look up 4S Summit to understand its role in providing strategic business consulting in the aesthetics industry Terri Ross is a renowned expert in the aesthetic industry, specializing in sales training, strategic growth consulting, and business transformation. As an accomplished author and international speaker, Terri has dedicated over two decades to elevating businesses in the aesthetic field with a ground-up approach focused on sustainability, profitability, and scalability....
info_outline
The Proven Consult That Builds Outcomes and Loyalty
InTouch with Terri
Get InTouch with Terri! Terri Ross Website: Terri Ross Patreon: 4S Summit Info: For more details, look up 4S Summit to understand its role in providing strategic business consulting in the aesthetics industry Terri Ross is a renowned expert in the aesthetic industry, specializing in sales training, strategic growth consulting, and business transformation. As an accomplished author and international speaker, Terri has dedicated over two decades to elevating businesses in the aesthetic field with a ground-up approach focused on sustainability, profitability, and scalability....
info_outline
From Busy to Profitable: Measure What Matters in 2026
InTouch with Terri
Get InTouch with Terri! Terri Ross Website: Terri Ross Patreon: 4S Summit Info: For more details, look up 4S Summit to understand its role in providing strategic business consulting in the aesthetics industry Terri Ross is a renowned expert in the aesthetic industry, specializing in sales training, strategic growth consulting, and business transformation. As an accomplished author and international speaker, Terri has dedicated over two decades to elevating businesses in the aesthetic field with a ground-up approach focused on sustainability, profitability, and scalability....
info_outline
The 2026 Strategy for Aesthetic Practices
InTouch with Terri
Ready to invest in growth — not guess at it? TRC and her team have proven results, and a combined 120 years of experience scaling aesthetic practices. If you are ready for real change and next level growth but you’re stuck in the weeds or unsure what’s holding you back, the TRC Business Evaluation is your starting point. Ask yourself can you afford not to? DM “EVALUATE” or visit to learn more about how we’ve helped hundreds of practices grow with real results. In this Season 10 finale of InTouch with Terri, Terri Ross delivers a powerful, no-nonsense blueprint for...
info_outline
From Success to Scaling: Why successful practices still need help
InTouch with Terri
How One Practice Grew EBITDA by 300% with Expert Consulting Guest: Lisa Lickstein — Award-Winning Practice Owner & Visionary Leader Host: Terri Ross, Founder & CEO of Terri Ross Consulting Guest Spotlight: Lisa Lickstein, MSW, MBA Co-owner, Lickstein Plastic Surgery & Medical Spa Founder, Women in Business Mentorship Academy Certified Coach + Speaker in Unreasonable Hospitality Lisa Lickstein is the co-owner of Lickstein Plastic Surgery and Medical Spa, with two locations in South Florida and a thriving team of 40. With dual degrees in social work and finance, Lisa brings a rare...
info_outline
Mastering Objection Handling: Transform Challenges into Sales Opportunities
InTouch with Terri
InTouch with Terri is brought to you by : Podium is a platform providing AI-powered communication solutions for lead conversion and patient retention. In Touch with Terri listeners get their first month of Podium free Be sure to tune into the full conversation to uncover detailed insights into transforming your aesthetic practice by leveraging patient retention strategies. Subscribe for more episodes and stay informed about the latest developments and strategies in the industry Get InTouch with Terri! Terri Ross Website: Terri Ross Patreon: 4S...
info_outline
Top 10 Tips to Finish Q4 Strong and Prepare for 2026
InTouch with Terri
InTouch with Terri is brought to you by : Podium is a platform providing AI-powered communication solutions for lead conversion and patient retention. In Touch with Terri listeners get their first month of Podium free Be sure to tune into the full conversation to uncover detailed insights into transforming your aesthetic practice by leveraging patient retention strategies. Subscribe for more episodes and stay informed about the latest developments and strategies in the industry Get InTouch with Terri! Terri Ross Website: Terri Ross Patreon: 4S...
info_outline
Raising Standards and Safety in the Medical Aesthetics Industry
InTouch with Terri
InTouch with Terri is brought to you by : Podium is a platform providing AI-powered communication solutions for lead conversion and patient retention. In Touch with Terri listeners get their first month of Podium free Be sure to tune into the full conversation to uncover detailed insights into transforming your aesthetic practice by leveraging patient retention strategies. Subscribe for more episodes and stay informed about the latest developments and strategies in the industry Get InTouch with Terri! Terri Ross Website: Terri Ross Patreon: 4S...
info_outlineIn this enlightening episode of "In Touch with Terri," host Terri Ross shares her extensive expertise in the field of medical aesthetics, with over 16 years of experience in Fortune 500 companies and as the founder of Terri Ross Consulting. Terri delves into the crucial role of phone skills in transforming your front desk team into a powerhouse of efficiency and profitability.
She highlights 18 practical tips for enhancing phone communication, from handling price objections to navigating the patient journey seamlessly. By emphasizing continuous training and evaluation, Terri provides a blueprint for practices to boost their conversion rates and overall business success.
Key Takeaways:
- Investment in Training: Continuous training of front desk teams is essential for creating exceptional customer experiences and driving business growth.
- Handling Objections: Effective strategies for confidently navigating price inquiries can significantly boost conversion rates.
- Consistent Communication: Standardizing how your team communicates the practice's unique value proposition ensures consistency and effectiveness.
- Follow-Up Processes: Implementing robust follow-up processes can lead to improved patient engagement and increased revenue.
- KPIs and Evaluation: Regularly monitoring and analyzing key performance indicators (KPIs) helps connect training efforts to business outcomes.
Resources:
- Terri Ross Consulting: terrirossconsulting.com
- Schedule a Discovery Call: api.leadconnectorhq.com/widget/form/i5OJmtQXow3BbQzVGfrn