Overcoming Barriers, Leading with Purpose: Susan Frew’s Story
Release Date: 09/16/2025
Soft Landings and Hard Truths in Team Building
Becoming Unshakable
What does it take to lead with heart in one of the most demanding, misunderstood public service sectors? In this episode of the Leadership With Heart Podcast, I spoke with Billie Jo McCarley, Deputy Director of Operations at the Miami-Dade Water and Sewer Department. From the moment I saw her speak on a panel, I was drawn to her clarity, purpose, and grounded approach to leading in a system that rarely gets the spotlight it deserves. Her words were honest, her tone firm, and her leadership style deeply human. Billie Jo shares her journey from a union kid in upstate New York to a...
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Faith Bigger Than Fear: Finding Ground in an Unsteady World
Becoming Unshakable
In this episode of the Becoming Unshakable podcast, I sit down with Neri Karra Sillaman, and this conversation stayed with me long after we stopped recording. I first met Neri at the Thinkers50 event in London, where she was recognized as a Radar Award winner. The moment she spoke about her work and her life, I knew I had to learn more. This episode is the result of that instinct. Neri shares her powerful journey as an immigrant entrepreneur and refugee, forced to leave Bulgaria at the age of eleven with her family and only two suitcases. She takes us inside what it means to rebuild life from...
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Signal Up: The Secret Language of Unshakable Teams
Becoming Unshakable
What are the signals your team is receiving from you every single day, even when you think you are not sending any at all? In this episode of Becoming Unshakable, I reflect on my recent work facilitating deep listening sessions inside organizations and what those moments quietly communicate to employees. Again and again, I hear the same response. Something feels different. Something feels like it is shifting. The signal is not a speech or a strategy deck. It is presence. It is being seen. It is knowing someone is actually listening. I talk about why listening is one of the clearest expressions...
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Resilience is More Than Grit
Becoming Unshakable
Have you ever noticed how easy it is to talk about resilience as if it is a single gear we should keep turning forever? That question has been sitting with me for a while. I have spent years teaching leaders how to build resilience and how to stay steady when life shakes the ground under their feet. I believe in that work with my whole heart. But lately something has shifted in me. I have been rethinking the way we treat resilience as endless forward motion, almost like we are supposed to sprint through every storm without ever stopping to breathe. In this solo episode, I share an honest look...
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The Two Traits Every High-Impact Leader Must Master
Becoming Unshakable
Have you ever met someone in a fleeting moment and instantly sensed there was a deeper conversation waiting to happen? That is precisely what happened when I met Grantley Morgan at Thinkers50 in London. It was my very first time in the city, and there he was, tucked away in the corner, trying to enjoy a quiet bite before the next wave of conversations. Of course, I walked right up to him, probably catching him mid-chew, and within minutes, we were deep into a discussion about the kind of leadership people return to when the world around them feels uncertain. In this episode of Becoming...
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How to Keep It Together When Everything Is Out of Control
Becoming Unshakable
What happens when innovation is shaping your life in ways you never see? That is the question at the heart of this conversation with Portia Lane Child, Director of Innovation and Strategy Services at BAE Systems. While most of us recognise the consumer brands that dominate our daily world, far fewer realise how deeply companies like BAE Systems influence the systems that keep us connected, protected, and moving. Portia’s work lives in that fascinating space, where advanced engineering meets national mission, and where the innovations you never hear about are often the ones shaping your...
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Deciding How to Pivot When Life Hits
Becoming Unshakable
Have you ever wondered how some people keep standing even when life seems determined to knock them flat? That question lingered with me as I spoke with Dave Munson, the founder and CEO of Saddleback Leather Co., whose journey is marked by sharp turns, risk-taking, loss, grit, faith, and a remarkable ability to get back up again. This conversation reminded me that the path to becoming unshakable is rarely smooth. It is formed through moments that challenge our identity, stretch our resolve, and reveal what we truly rely on when everything around us feels uncertain. Dave brought stories that...
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How Our Pasts Can Propel Us Into Our Futures
Becoming Unshakable
In this solo episode of Becoming Unshakable, I invite you to join me for a quiet reflection on how our past experiences can shape and strengthen who we are becoming. I talk about my love for fall, the sound of leaves crunching underfoot, and how those simple moments remind me of the beauty of change. Each fallen leaf tells a story of what was, and each season reminds us that growth often begins with letting go. I share why I no longer believe in leaving the past behind. Our pasts are full of lessons, proof of our resilience, and reminders of how much we have already overcome. When I look back...
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Asking for Help Is Strength, Not Failure
Becoming Unshakable
In this episode of Becoming Unshakable, I had the privilege of welcoming two inspiring guests, Mary Beth Sandin and Kristina Fusella. It was my first time hosting two people at once, and the conversation felt like sitting down with old friends who have walked similar roads of challenge, growth, and self-discovery. Together, we explored what it means to stay grounded when life feels uncertain and why asking for help is not a sign of weakness, but rather an act of genuine strength. Kristina shared how her Taekwondo practice has shaped her understanding of balance, both physically and...
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When Compassion Meets Combat: A Paratrooper’s Take on Leading People Through Tough Times
Becoming Unshakable
When you’ve led people through war zones, you learn what unshakable leadership really means. In this episode of Becoming Unshakable, I sit down with retired Army officer, author, and speaker Clay Novak to explore what happens when compassion meets combat. With five tours of duty across Iraq and Afghanistan, Clay has lived the reality of leading under pressure, where calm, clarity, and connection can mean the difference between chaos and survival. Clay shares how he trained his soldiers to stay grounded when every instinct told them to panic, and how that same mindset applies to leadership in...
info_outlineWelcome to this episode of Becoming Unshakeable! If you’ve been a follower and fan of Leadership with Heart, you’re in exactly the right place. From here on out, Becoming Unshakeable will be the new name of my show—and I can’t wait to bring you invaluable insights on what it means to lead with clarity, compassion and courage.
In this conversation, I sat down with my friend and powerhouse leader, Susan Frew. Susan’s path runs from corporate leadership at AT&T Wireless across the Caribbean to small business ownership, reinvention, and now her work as a top AI speaker. She embodies what Becoming Unshakeable is all about. We talk about the moments that tested her, the choices that reshaped her, and the practices that keep her steady when life speeds up.
Susan shares how being a young international VP in Grenada and St. Vincent taught her to build from scratch, lead across cultures, and become her own IT department. She opens up about the seasons that didn't fit, what she unlearned about “being everything to everyone,” and why finding work you truly love changes your energy, confidence, and results. We get honest about ADHD as a superpower, the discipline of protecting your circle from gossip, and the surprising role sleep hypnosis and mindset work have played in her growth.
If you are barely holding it together, this one will meet you right where you are. You will hear practical self-leadership tools, a fresh take on career reinvention, and a grounded vision for using AI to serve people with integrity and kindness. Listen in for fuel, clarity, and a reminder that you can move forward, even on the hard days.