TCIP #050 – Online Shaming with Garth Rowan
Invincible Brand with Melissa Agnes
Release Date: 05/24/2015
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Invincible Brand with Melissa Agnes
Connection is at the heart of any good crisis communication strategy. However, we’ve all seen leaders attempt to connect with their audience with all the right words, and yet something feels… off. While a Crisis Ready Hindrance is often blocking that connection, understanding near and far emotional enemies is a powerful tool to help you overcome those Hindrances to resonate and connect in meaningful ways. Within this podcast, which is the audio version of a recent Crisis Ready blog post, Melissa Agnes explores how near and far enemies give leaders and crisis...
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Invincible Brand with Melissa Agnes
In order to achieve the mark of a true crisis leader, you must be able to effectively apply emotional awareness to your crisis communication strategy. This episode explores what that means and how to achieve it. This is the audio recording of a blog post, written and narrated by Melissa Agnes, and published to CrisisReadyInstitute.com.
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Could We Train AI with Emotional Intelligence to Predict a Crisis? [Audio of Blog Post]
Invincible Brand with Melissa Agnes
Make no mistake: AI absolutely will affect crisis communication — and crisis in general, for that matter. Recently, my friend and the queen of PR herself, Gini Deitrich said something that got me thinking about predictive AI even further: Could AI predict the emotional escalation of a crisis… before it begins to happen? This episode explores this concept and what it could mean for the crisis communication industry. This is the audio recording of a blog post, written and narrated by Melissa Agnes, and published to CrisisReadyInstitute.com.
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info_outlineWelcome to episode #050 of The Crisis Intelligence Podcast, with Melissa Agnes and Garth Rowan.
From female reporters being spontaneously and continually harassed during live reporting, to individuals making mistakes caught on camera and ending up losing their jobs as a result of the footage going viral. We’ve seen some extreme cases of online shaming in the past few years, often resulting in online bullying with dire consequences. But where does society need to draw a line for this type of mob lynching mentality, and how can we determine whether or not the punishments actually fit the crimes? Additionally, what is the best practice for organizations whose employees get caught in these types of viral controversies?
In this episode of The Crisis Intelligence Podcast, Garth Rowan and I discuss the reality of online shaming and the impact it has been having on individuals and organizations alike. Through the discussion of several recent case studies, we examine the realities of online shaming and best practices for organizations and individuals for this type of crisis prevention and crisis management.
It’s an interesting discussion on a very timely and impactful topic. Enjoy!
Running time: 1:02:29
Links mentioned in the podcast
- CBC and The National: Sexist attacks on female journalists
- CBC news: Online shaming: the return of mob morality
- Monica Lewinsky’s TED talk: The price of shame
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About host, Melissa Agnes
Learn more about Melissa Agnes
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Email Melissa directly: [email protected]
Learn more about Agnes + Day, Melissa’s crisis management firm.
About guest, Garth Rowan
Learn more about Garth Rowan
Connect with him on LinkedIn
Email Garth directly: [email protected]
Check out Garth’s blog posts on The Crisis Intelligence Blog
Listen to another great podcast with Garth: TCIP #036 – How To Conduct a Crisis Simulation with Garth Rowan
Thanks to Garth for taking the time to have this interesting discussion with me!
This post, TCIP #050 - Online Shaming with Garth Rowan, was first published to melissaagnes.com.