Strategies For Building Sustained Trust From The World’s Leading Airlines
Morning Lives with Melissa Agnes
Release Date: 10/23/2018
When You Wake Up Feeling Lack: How to Shift Back Into Wholeness
Morning Lives with Melissa Agnes
To feel lack is human. It’s also not the place where your clearest leadership and most powerful creation happens. In this Morning Live, Melissa shares what to do when you wake up feeling lack: how to meet it without shame, and how to shift back into wholeness using a simple “toolkit” of practices. As always, this episode includes a grounding drop-in breath practice (please don’t do this while driving!). Today’s message: Lack creates more lack. Wholeness creates more wholeness. If you want to lead with steadiness, clarity, and resonance, the work is not to suppress what you feel, but...
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Choose Your Thoughts: The Fastest Way to Stop Fear/Doubt and Stay on Purpose
Morning Lives with Melissa Agnes
Fear is fast. Doubt is persuasive. And mission-driven leaders can't afford to be susceptible to drifting off purpose when fear-based thoughts take over. In this Morning Live, Melissa Agnes shares why your thoughts matter so deeply—and how to reclaim agency when doubt, imposter syndrome, or fear start to creep in. Inside this episode: Why fear takes over quickly (often unconsciously) How fear-based thoughts pull you off mission and into “drift” A practical way to respond to doubt without feeding it Why pairing belief with the feeling of success changes everything A guided...
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Equanimity for Leaders: Stay Calm, Open-Hearted, and Steady in Any Situation
Morning Lives with Melissa Agnes
Equanimity is the liberating skill of staying calm, balanced, and open-hearted, no matter what is happening around you. In this Morning Live, Melissa Agnes breaks equanimity down in simple terms and shows you how to practice it in real time, using your breath and self-leadership. You will hear: What equanimity is, and why it changes how you lead Why breath is your fastest pathway back to steadiness A self-leadership question to use when something external triggers you The four attitudes of equanimity: gratitude, forgiveness, acceptance, hope A guided grounding drop-in to help you...
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The Real Reason You Want To Achieve Your Goals (And How to Feel It Now)
Morning Lives with Melissa Agnes
What you crave isn't the actual achievement of your goals. What you actually crave is the feeling you believe you’ll FEEL when you achieve your goals. In today’s Morning Lives with Melissa Agnes, we explore a simple shift that changes how you lead your week: you don’t have to wait for the milestone, the outcome, or the “someday” to feel the feelings you’re chasing. You can choose them now, on purpose, and it doesn’t just feel better. It also supports you in accomplishing your goals with more ease. In this episode, Melissa guides a short exercise to help you name what...
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Feeling Low? Do This One Thing and Watch Your Energy Lift
Morning Lives with Melissa Agnes
If you’re feeling low, heavy, sad, or stuck in a funk, today’s episode offers a simple truth that can shift your state quickly: do something kind for someone else. When we’re in a low place, it’s easy to feel disconnected. We can get pulled into our own mind, our own stress, and the sense that we’re alone in it all. The practice we explore today is choosing connection through service. A small act of kindness brings you back into wholeness, and you can often feel your energy lift immediately. In this session, I share a Napoleon Hill quote that captures it perfectly: “Find your...
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Letting Go of Control Doesn’t Make You Weak. It Makes You Powerful.
Morning Lives with Melissa Agnes
Control can look like strength. But here is the hard truth we are working with this week: Control is a tool of fear. In this episode, we go one level deeper with a question that so many leaders carry, even if they do not say it out loud: "If I let go of my need to control, will I be weak? Will I be giving away my power?" The answer is no. Releasing your grasp for control is not weakness. It is how you reclaim your power, because control is fear-based, and fear pulls you into survival. When you are leading from survival, you lose access to the steadiness, creativity, and clear thinking you...
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Control Isn’t Strength. It’s Fear in Disguise.
Morning Lives with Melissa Agnes
Control can look like strength. But here is the hard truth we explore today: control is a tool of fear. When a part of us does not feel safe, the ego reaches for control. Control of the outcome. Control of the timeline. Control of the situation. Control of other people. It is the mind’s attempt to create certainty so it can feel safe. The twist is that control is also an illusion. When we lead from the need to control, we are not actually in control at all. We are in fear, and fear drives fear-based decisions. In this episode of Morning Lives with Melissa Agnes, you will explore this truth...
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Stop Overthinking Decisions: The Secret to Clear Decision-Making
Morning Lives with Melissa Agnes
Big decisions can make even the strongest leaders second-guess themselves. When there is no obvious right answer, most of us try to think our way into certainty. The problem is that “thinking harder” often creates more doubt, more stress, and more mental gridlock. In Day 2 of Morning Lives with Melissa Agnes, we explore a different approach to decision-making. One that starts in the body, not the brain. You will learn why relying only on the analytical mind can feed fear and uncertainty, and how to tap into your three intelligence centers for clearer, steadier decision-making: the brain...
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Overcoming Fear and Doubt: A Morning Grounding for Leaders
Morning Lives with Melissa Agnes
Fear and doubt do not mean you are off track. They often show up when you are standing at the edge of expansion. In this episode, recorded from the very first Morning Lives with Melissa Agnes, Melissa explores the two sides of the unknown and how to relate to fear without letting it drive your choices. This is a short, grounded reset for leaders doing work that matters, especially when resistance, noise, and second-guessing start creeping in. You will also be guided through a grounding drop-in to help you begin your day regulated, steady, and connected to what matters most. In this episode,...
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Emotional Duality: The Leadership Skill That Expands Your Capacity
Morning Lives with Melissa Agnes
What if the strongest leaders aren't the ones who never feel fear, but the ones who can hold fear AND vision simultaneously? In this episode, Melissa explores the leadership superpower that nobody talks about: dual emotionality. As a Visionary Leader navigating change, you don't have to choose between feeling scared and holding your vision. You can do both—and that's actually your advantage. Discover: Why emotional duality is your secret weapon for staying in creation mode when others are in survival How to self-resource using the full spectrum of human emotion The neuroscience behind why...
info_outlineShashank Nigam, author of Soar and CEO of Simpliflying, joins the Invincible Brand Podcast to share some powerful strategies on how today’s leading airlines have managed to build sustainable trust – and how that serves them when undesirable incidents risk occurring.
About this episode
The airline industry is tough. The risks are exponential; profit margins are difficult to maintain; the general public is critical, emotional, and has the ability to instil a world of impact on brand equity and reputation; regulatory compliance is strict and severe… and the list goes on. And yet, there are some airlines out there that just simply get it. These airlines continue to do phenomenal work in creating brands that deliver an experience and put people first, fostering a culture that aspires to achieve brand invincibility and works proactively towards this objective every day.
Fortunately for the rest of us, there are so many crisis ready lessons and strategies that can be taken from these airlines and adapted into your own organization, no matter its industry. In this week’s episode of the Invincible Brand Podcast, Shashank sat down with me to discuss the strategies, mindsets, and crisis management failures and successes that he has seen in his work with over 90 of these airlines over the past several years.
This episode explores:
- What the strongest, most profitable, and beloved airlines have in common-and what you can learn from their success and strive for invincibility.
- Why achieving brand invincibility should be aspirational.
- How the CEO of AirAsia, Tony Fernandes, single-handedly raised the bar for airline crisis management, and the important lessons you can learn from his decisions and actions.
- A fascinating example of how a stagnant crisis management plan hindered Thai Airways’s chance to effectively manage an issue.
Links mentioned in the episode:
- Order a copy of Soar
- More on Thai Airways’s issue management fail.
- Shashank’s daily show, Simpliflying Live
Connect with Shashank Nigam:
- Learn more about the great work that Simpliflying does.
- Connect with Shashank on LinkedIn
- Follow Simpliflying on Twitter: @Simpliflying