EP 273 What's in your Tool Bag? Choosing the Right Stack for Your MSP
Release Date: 06/03/2025
How XCtium Climbed to #9 on MSP 501: Russ Reeder’s Vision for the Future
MSP Unplugged
📍“XTIUM’s CEO Russ Reeder shares his vision for scaling the company both organically and through strategic mergers and acquisitions. Discover how AI is shaping their future and the journey that propelled them to rank #9 on the prestigious MSP 501 list. Recorded live at the MSP Summit in Orlando. 🔗 Learn more about the summit: MSP Summit 2025 Overview: https://themspsummit.com/ Full Video Podcast Link: --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick Smith...
info_outline
Justin Gilliam’s Journey Into the MSP World | Bacheler Technologies Story
MSP Unplugged
Justin Gilliam of Bacheler Technologies shares his journey into the MSP space. From early challenges to building a thriving business. Tune in to hear how he carved his path and what’s next for his MSP adventure. Full Video Podcast Link: --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick Smith from Email: Corey L Kirkendoll from Justin Gilliam from
info_outline
Xperteks Big Reveal: Marcial Velez Drops New Innovations at MSP Summit
MSP Unplugged
Marcial Velez from Xperteks shares inspiring stories and unveils innovative solution live from the MSP Summit. 📍 Recorded live at the MSP Summit in Orlando. 🔗 Learn more about the summit: MSP Summit 2025 Overview: https://themspsummit.com/ Full Video Podcast Link: --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick Smith from Email: Corey L Kirkendoll from Marcial Velez from
info_outline
Inside the MSP Summit: Kelly Danziger on Informa’s Vision for the Channel & MSP Summit
MSP Unplugged
In this exclusive interview, Kelly Danziger—General Manager and VP of Channel at Informa Tech—shares her journey into the tech space and the strategic direction Informa is taking to elevate the Channel Partners Expo and MSP Summit. 🎙️ Topics Covered: Kelly’s path to leadership in the channel space How Informa is shaping the future of MSPs through innovation and collaboration Highlights from the MSP Summit 2025, including AI, platform strategy, and cybersecurity The importance of open platforms and integration for MSP success Insights from top industry leaders and what’s next for...
info_outline
EP 281 Securing the Stack with Todyl
MSP Unplugged
In this live episode of MSP Unplugged, we catch up with Ken Patterson from Todyl, recorded on-site at PAX8 Beyond. Ken shares how Todyl is helping MSPs simplify and strengthen their security stack through an all-in-one platform approach—empowering providers to deliver enterprise-grade protection with ease and efficiency. Full Video Podcast Link: --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick Smith from Email: Corey L Kirkendoll from Ken...
info_outline
EP 284 Get Your Stuff Together with Better Tracker
MSP Unplugged
In this episode of MSP Unplugged, we sit down with Kevin Lancaster from Channel Program to explore a game-changing new tool designed to streamline operations for MSPs — Better Tracker. If you've ever felt overwhelmed by vendor chaos, missed follow-ups, or scattered data, this episode is your wake-up call. Kevin breaks down why traditional tracking systems aren’t cutting it anymore and how Better Tracker was built specifically with MSP pain points in mind. From simplifying your vendor stack to reclaiming your time, this conversation delivers actionable insight on taking back control. If...
info_outline
EP 283 Summer Recap & What’s Next for MSP Unplugged
MSP Unplugged
We’re back in the studio! After a summer packed with live recordings, travel, and behind-the-scenes hustle, we’re kicking things off with a full recap episode. In this laid-back session, we catch you up on everything we’ve been working on—both personally and professionally. From summer takeaways to future goals, hear what’s on deck for MSP Unplugged, upcoming events, content plans, and what to expect from the podcast as we roll into the rest of the year. Whether you’ve been with us all summer or are just tuning back in, this is your chance to get reconnected with the show and the...
info_outline
EP 282 Putting MSPs First – GTIA’s New Era
MSP Unplugged
In this episode of MSP Unplugged, we sit down with Dan Wensley, CEO of GTIA, to unpack the powerful transformation of the Global Technology Industry Association. Dan shares how GTIA is shifting from certification-focused roots to becoming a purpose-built, community-first nonprofit dedicated to helping MSPs, vendors, and IT professionals thrive. We dive into GTIA’s new mission, explore its four foundational pillars—People, Resources, Community, and Advancement—and get a first look at how this reinvention is setting a bold new course for the channel. If you're an MSP looking for community,...
info_outline
EP 280 Legacy in Action – The Kenyatta Computers Story
MSP Unplugged
In this episode of MSP Unplugged, we sit down with Nahjee Maybin, CEO of Kenyatta Computer Services, a Denver-based MSP. Nahjee shares how he’s building on the legacy his father began—transforming Kenyatta Computers from a family vision into a thriving IT services company. It’s a powerful story of growth, purpose, and honoring the past while embracing the future of managed services. Full Video Podcast Link: --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick...
info_outline
EP 279 Navigating Information with OpenText
MSP Unplugged
In this episode of MSP Unplugged, we’re joined by Mike DePalma, VP of Business Development at OpenText. OpenText is a global leader in information management software, helping organizations—especially MSPs—securely capture, store, manage, and unlock actionable insights from enterprise data. Mike walks us through how OpenText is empowering MSPs to leverage cloud, AI, cybersecurity, and automation tools—enabling them to deliver stronger compliance, smarter workflows, and deeper customer trust in an evolving IT landscape. Full Video Podcast Link: ...
info_outlineIn this week’s episode of MSP Unplugged, we open up the digital tool bag—not to list brands or promote platforms, but to talk strategy. Whether you’re building your MSP from scratch or re-evaluating your tech stack, this conversation is about making smarter, more sustainable choices.
We dive into the mindset behind tool selection:
🧠 What questions you should be asking
🧰 How to build a flexible, future-ready stack
📉 What happens when you over-tool or under-tool
⚙️ Why integration and workflow should lead the conversation
If you’re serious about efficiency, profitability, and building a business that scales—this episode is your blueprint.
#MSPUnplugged #ClientOnboarding #MSPProcesses #CustomerExperience #MSPBusiness
Full Video Podcast Link: https://youtu.be/Dkyw4rHGRzY
---------------------------------------------------
Connect with us!
---------------------------------------------------
MSP Unplugged
Paco Lebron from ProdigyTeks
Email: paco@mspunplugged.com
Rick Smith from Renactus Technology
Email: rick@mspnplugged.com
Corey L Kirkendoll from 5K Technical Services