Why Annual Security Training Fails — and How usecure Helps MSPs Fix Human Risk
MSP Unplugged
🎙️ In this episode of MSP Unplugged, we sit down with Nihil Morjaria, Chief Revenue Officer at usecure, to talk about human risk management — the biggest gap in most small MSP security stacks. usecure helps MSPs automate security awareness training, phishing simulations, dark web monitoring, and policy management so lean teams can reduce client risk and sell a measurable security service without adding headcount. What You’ll Learn: Why traditional annual training no longer works How MSPs can automate human risk management across clients Using Human Risk Reports as a sales and...
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AI Email Security for MSPs: How Cambrient Cuts “Is This Safe?” Tickets Without MX Changes
MSP Unplugged
🎙️ In this episode of MSP Unplugged, we talk with Cambrient AI about a different approach to email security: agentic AI that investigates every message instead of just scoring or filtering it. Cambrient was built for MSPs — multi-tenant, fast to deploy (no MX record changes), and designed to cut the “is this email safe?” ticket load that eats small-team margins. What You’ll Learn: Why signature-based email tools still miss modern phishing and BEC How AI agents inspect links, redirects, attachments, and intent Why 5-minute, no-MX deployment matters for MSPs managing many tenants...
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From MSP to MIP: Ryan Walsh (Pax8) on AI, Strategy & How Small MSPs Stay Relevant
MSP Unplugged
🎙️ In this episode of MSP Unplugged, we sit down with Ryan Walsh, Channel Chief and Chief Strategy Officer at Pax8, to talk about where small MSPs actually go next. Ryan has spent years helping partners clean up messy stacks, scale through the marketplace, and rethink what “managed services” even means as AI changes client expectations. This conversation is built for owners running lean shops — under $3M and under 20 employees — who need a practical path, not a enterprise slide deck. What You’ll Learn: Why Pax8 frames the shift from MSP to Managed Infrastructure Provider (MIP)...
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Ryan McGill on Scaling MSP Operations & Turning Challenges into Growth
MSP Unplugged
🎙️ In this episode of MSP Unplugged, we sit down with Ryan McGill to discuss his journey and practical strategies for running and scaling a successful managed services business. Ryan shares real-world insights on improving operations, streamlining delivery, and helping small MSP teams overcome common challenges. Whether you're looking to tighten processes, boost efficiency, or prepare for growth, this conversation delivers actionable takeaways tailored for MSPs under $3M in revenue and with lean teams. What You'll Learn: Ryan’s background and path in the MSP industry Key operational...
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Business Outcome Conversations: The Next Phase of MSP Customer Penetration with Luis Giraldo
MSP Unplugged
🎙️ In this episode of MSP Unplugged, Luis Giraldo, Chief Evangelist at ScalePad, shares his journey and powerful strategies for turning around struggling MSPs — with a special focus on QBRs (Quarterly Business Reviews) and why business outcome conversations are the next evolution in customer penetration. Luis explains how moving beyond technical check-ins to real business discussions can dramatically improve retention, expansion, and client relationships — especially for small MSP teams. What You'll Learn: Luis’s path from MSP owner to helping hundreds of providers scale How to turn...
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MSP Revival Guide: Marketing Help, Leadership & Growth with Cynthia Schreiner (Pax8)
MSP Unplugged
🎙️ In this powerful episode of MSP Unplugged, Cynthia Schreiner — Senior Manager of Channel Engagement at Pax8 — joins us to discuss her journey and proven strategies for reviving struggling MSPs. Drawing from her hands-on experience as a former MSP Business Administrator and her current role empowering partners at Pax8, Cynthia dives deep into the real challenges of turning around underperforming businesses. She shares practical marketing tactics, operational pivots, community-building approaches, and leadership insights that help MSP owners break out of stagnation and drive...
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From Struggling Business to Thriving MSP in Salt Lake City – Ed Lukacs of 2Fifteen Tech
MSP Unplugged
🎙️ In this honest and inspiring episode of MSP Unplugged, we sit down with Ed Lukacs, CEO of 2Fifteen Tech in Salt Lake City, Utah. Ed opens up about his real journey building and turning around a struggling managed service provider. From early challenges and tough pivots to creating a thriving MSP that specializes in supporting creative agencies, PR firms, Apple-centric environments, and Google Workspace — this conversation is packed with practical lessons for any MSP owner feeling stuck. If you're running a small MSP (under $3M revenue, less than 20 employees) and looking for...
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Stop Getting Breached: Matt Lee Shares MSP Cybersecurity Strategies for Under $3M Shops
MSP Unplugged
🎙️ In this must-watch episode of MSP Unplugged, we welcome Matt Lee — Senior Director of Security and Compliance at Pax8, CISSP, CCSP, CFR, PNPT, and a leading voice in MSP cybersecurity. Matt has spent years raising the security bar for small and mid-sized MSPs. In this conversation, he breaks down practical, actionable strategies tailored for lean teams (under $3M revenue and Less 20 employees) who want to deliver strong cybersecurity without overwhelming overhead. Whether you're struggling with incident response planning, compliance, tool sprawl, or staying ahead of evolving threats,...
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Stop Alert Fatigue: Blumira’s Approach to MSP Cybersecurity in 2026
MSP Unplugged
🎙️ In this episode of MSP Unplugged, we sit down with Greg Saenz from Blumira — a leading security operations platform built specifically for busy IT teams and MSPs. If you're running a small MSP (under $3M revenue and fewer than 20 employees), you know security is a massive opportunity — but also a huge headache. Blumira makes enterprise-grade SIEM, XDR, threat detection, and response simple, fast to deploy, and profitable for small teams. Learn how to add managed security services without hiring a full SOC, reduce alert fatigue, protect clients from ransomware, and grow your margins...
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MSP Leadership Lessons from Nancy Henriquez – Head of Community at MSP Unplugged
MSP Unplugged
🎙️ In this powerful episode of MSP Unplugged, we sit down with Nancy Henriquez – two-time MSP founder, award-winning industry leader, business coach, author of "Break-Fix to Breakthrough," and the new Head of Community at MSP Unplugged. Nancy shares her battle-tested insights on moving from reactive chaos to strategic growth, building high-performing teams, client onboarding that sticks, sales & marketing systems that actually work for small MSPs, and what it really takes to scale under $3M revenue without losing your sanity or culture. Whether you're a solo operator, running a 5-15...
info_outlineJoin us live right before we ring the new year as we reconnect with Jeff Halash, former host of the Computer Repair Podcast and MSP Unplugged. After four years away, Jeff shares what he’s been up to, his thoughts on the MSP industry today, and insights from his journey. Don’t miss this nostalgic and informative conversation for tech enthusiasts and MSP pros alike!
MSP Unplugged
https://mspunplugged.com/
Paco Lebron from ProdigyTeks:Powered by MSP Owners Group
Email: [email protected]
John Dubinsky formerly of the Maven Group
Jeff Halash formerly of TechNut PC