Practice Management Nuggets
Are you a new clinic owner and wondering if social media marketing is for you? Maybe you have been dabbling into social media marketing but now you are feeling overwhelmed? Or, maybe you have an established social media presence but you want to learn new ways to get social media engagement. In this Episode #109 of the Practice Management Nuggets Podcast For Your Healthcare Practice, guest expert Kayla Das of Evaspare Inc. provides 5 strategies for writing engaging social media posts for your practice! Welcome to Practice Management Nuggets podcast, practical practice management, and...
info_outline Interview Right to Hire RightPractice Management Nuggets
Do you feel that you are “unlucky” when making hiring decisions? Have you ever hired someone and then within a few days realized that this isn’t the right fit? Would you like to avoid common hiring mistakes? Would you like some tips on how to improve your hiring process? Hiring the right person for the job is one of the biggest tasks for a manager. It takes time and preparation to conduct effective interviews. Invest the time now to develop the key interview questions. Today we're going to talk with Nelson Scott, who is an expert in hiring employees and a coach for managers who need to...
info_outline Cybersecurity In Your Privacy Impact AssessmentPractice Management Nuggets
How To Include Cybersecurity In Your Privacy Impact Assessment Keeping information safe and secure is a challenging development for businesses of all sizes over the last few years. Remote working and using cloud hosted services forced healthcare practices to change, or at least re-examine, their cybersecurity practices and protocols. According to CyberEdge’s Cyberthreat Defense Report, 85% of organizations suffered from a successful cyberattack in 2021. A privacy impact assessment (PIA) is an important tool to help understand the risks to patient health information and your healthcare...
info_outline How Virtual Office Medical Administration Services Can Help Your Healthcare PracticePractice Management Nuggets
Have you ever said, If only our referral backlog was caught up, our incoming faxes were sorted, our billing team was more confident someone could help with the incoming phone calls during our busiest hours or lunch hour then you want to listen to our episode today how virtual medical office assistants and receptionists can help your healthcare practice. Today my guest expert is Kyle Sherritt of Sherritt Services, and he will show us how a virtual medical office administration service can improve the bottom line of your healthcare practice and improve the patient experience. See all the show...
info_outline Managing Employees When They Make Mistakes - Addressing Employee PerformancePractice Management Nuggets
Have you ever had an employee who has made a mistake and now you’re scrambling about what to do next? Your business needs a set of reasonable rules and guidelines for employees to follow. This helps to create a safe and respectful workplace and protect the privacy rights of your patients and employees. Your healthcare practice should have a written policy and procedure to guide you in your response to a privacy and security incident. Sometimes, our employees have been directly involved in the incident. For example: Petty theft (personal gain) Snooping in patient or employee records...
info_outline Build Your Authority, Appeal, and Profit as an AuthorPractice Management Nuggets
In this episode #104 of the Practice Management Nuggets Podcast, Lind Stirling will walk you through some of the essentials for creating a profitable book that represents you well. Would you like to help family members of your patients to be better prepared to support your patient after treatments? Would you like to coach your patients in between in-person visits? Do you ever feel that you could help more people avoid / prevent illness if they just did this one thing that you specialize in? Do you want your patients to be more compliant with the follow-up actions that help your patients...
info_outline Lessons From The Babylon Telus Health OIPC Investigation ReportPractice Management Nuggets
You've probably heard about the Office of the Information and Privacy Commissioner (OIPC) investigation report into Babylon Health. The investigation report provides privacy guidance for vendors of virtual health solutions and the healthcare providers who use the digital health solutions. This is a great demonstration on why it is so important to ensure that you have current information management agreements with your vendors. Jean Eaton shares tips to help you keep your vendor agreements current and explains why it is important to the protection of patient information and the reputation of...
info_outline 5 Critical Things Healthcare Practitioners Need To Have A Profitable BusinessPractice Management Nuggets
In the latest episode of Practice Management Nuggets Podcast, Tammy Hyska shares her expert tips on 5 Critical Things Healthcare Practitioners Need To Have A Profitable Business.
info_outline How To Build a Legal Foundation For Your Healthcare Practice | Episode #101Practice Management Nuggets
In the latest episode of Practice Management Nuggets Podcast, Corrinne Boudreau shares her expert tips on How To Build a Legal Foundation For Your Healthcare Practice.
info_outline What’s New In Cybersecurity In Healthcare | Episode #100Practice Management Nuggets
What has been happening lately in cybersecurity in healthcare? Today, Anne Genge, CEO of Alexio Corporation is my guest on this episode of Practice Management Nuggets For Your Healthcare Practice! Anne and Jean discuss recent privacy breach scenarios and cybersecurity trends and steps that you can take now to prevent these events to happen to you! Virtual care, telehealth, and working from home presents opportunities – and cybersecurity risks. Digital health and digital transformation has grown rapidly in the last year. Take time now to review your practice and defend yourself from dramatic...
info_outlineYou might need to amend your PIA if you want to:
- add a new digital health app or patient portal to make it easier for patients to book appointments with you, or
- get access to Alberta Netcare Portal, or the CII or CPAR projects,
- expedited Netcare Privacy Impact Assessment,
- use the internet to get telehealth on-line consultations for your patients,
- update your participating custodians and privacy officer, and
- regular review to ensure that you are continuing to meet the requirements of the Health Information Act (HIA).
A PIA is a practical business tool in your healthcare practice.
A PIA is an important tool that you can use to help you with project management.
It will help you anticipate risks to the project before it starts and avoid serious problems, and wasted time and money.
The PIA process requires you to have written policies and procedures so that you can implement the project effectively and train your staff consistently.
Sometimes a PIA is a requirement of legislation. But it is always a best practice whenever you implement a project that includes personal health information.
Show Notes
01:14 Introduction Jean L, Eaton
05:08 What Is A PIA
06:46 Purpose of a PIA
10:53 PIA Facilitates Discussion
11:57 PIA Will Help You Select Vendors
13:38 PIA Process
16:12 What is a p-ORA?
17:20 When do you need a privacy impact assessment (PIA) amendment?
19:17 Is It A New PIA or Amendment?
20:55 Common scenarios
21:47 Change in Custodians
22:38 New Location
23:17 Alberta Netcare Portal
24:47 Previous PIA is more than 2 years ago
25:20 Telehealth
26:16 PIA Timeline
28:04 10 Steps To Prepare Your PIA Amendment
28:14 Step 1 Locate Previous PIA
31:03 Step 2 Review Your Current IT
40:07 Step 3 Review Policies Procedures
40:43 Step 4 Review Your Safeguards
41:34 Step 5 Authorizing User Permissions
43:43 Step 6 Training Policies
45:21 Step 7 Access and Correction Requests
47:06 Step 8 Masking
47:37 Step 9 Responding To Breaches
50:06 Step 10 Next Steps
52:20 Summary
53:29 Remote Working Telehealth Tools
PMS Tip Remote Worker Privacy And Security Checklist: https://informationmanagers.ca/pmsrw
PIA Template Remote Working and Virtual Care: https://informationmanagers.ca/pia-virtual-care
55:22 Practice Management Success Tip Privacy and Security Policies and Procedures Checklist
https://informationmanagers.ca/o6s2
55:58 Health Information Management Privacy and Security Policy and Procedure Templatehttps://informationmanagers.ca/hitemplates
56:10 3 Options To Help You With Your PIA
https://informationmanagers.ca/privacy-impact-assessment-pia/