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How to build a digital organization at scale

Public Sector Future

Release Date: 07/08/2021

Real Time Crime Center show art Real Time Crime Center

Public Sector Future

In this episode we talk with Joseph Courtesis, former Inspector of the New York City Police Department (NYPD), who retired in 2020 after 27 years of service. Courtesis discusses his experience leading the NYPD’s Real Time Crime Center, what it is, and how it has supported communities in New York. He shares his lessons for other public sector organizations.   

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Providing meals to vulnerable communities show art Providing meals to vulnerable communities

Public Sector Future

In this episode we speak with André Correr, Institutional Relations and Project Manager at Best.Projects, Microsoft’s Government Partner of the Year. Best.Projects was recognized for their innovative work over the past year to deliver food to vulnerable communities in São Paulo, Brazil during the global pandemic. 

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Taking defense and intelligence to the cloud edge show art Taking defense and intelligence to the cloud edge

Public Sector Future

In this episode we speak with Mike Schrock, Vice President of Global Alliances at Thales, Microsoft’s Defense & Intelligence Partner of the Year. Thales was recognized for their work developing cloud-based capabilities for defense organizations, allowing increased agility and interoperability, and bringing the ability to analyze data for decision making in a wide range of locations.

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The rise of remote learning and future of education show art The rise of remote learning and future of education

Public Sector Future

We speak with Mohammad Almadani, CEO & Co-Founder of Classera, Microsoft’s Education Partner of the Year. Classera was recognized for their work empowering schools through the pandemic. Almadani was driven to develop smart learning solutions focusing on AI, gamification, and social learning. We discuss the growth of remote learning, how it supported education in conflict environments, how countries with limited infrastructures embraced this approach, and his vision for the future of education.

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How to build a digital organization at scale show art How to build a digital organization at scale

Public Sector Future

In this episode we discuss Jacky Wright’s experience as the Chief Digital and Information Officer of Her Majesty’s Revenue and Customs (HMRC), the UK’s tax and customs department. She shares how to build a digital organization at scale and how to create an inclusive culture to deliver the best outcomes. Wright has held leadership roles in both the public and private sector and rejoined Microsoft in 2019 as the Chief Digital Officer and Corporate Vice President.

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Lessons from Denmark: Moving Operations to Cloud show art Lessons from Denmark: Moving Operations to Cloud

Public Sector Future

In this episode, we talk with Maria Hald, who spent 20 years in the Danish public sector, about one of her roles as Deputy Director General in the Ministry of Finance. Hald was responsible for running a shared service center for HR for central government agencies in Denmark. She led transformation of this from a traditional way of operating to a cloud-based approach. We explore how she did this, the challenges she faced, and the outcomes of the work. 

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Scaling Digital Transformation in Brazil show art Scaling Digital Transformation in Brazil

Public Sector Future

In this episode we are joined by Luis Felipe Monteiro, the Secretary of Digital Government in Brazil. He oversees digital transformation of the federal government and is dedicated to implementing innovation actions in the public sector focusing on the needs of the citizens. We discuss how to scale digital transformation in a very large country, how digital approaches have enabled support of the most financially vulnerable people during the COVID-19 pandemic, and where Brazil is focusing next.

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Accessibility in the public sector show art Accessibility in the public sector

Public Sector Future

In this episode, we speak to Yazmine Laroche, Deputy Minister for Public Service Accessibility in the Government of Canada. We discuss her ambition to make the Canadian public service the most accessible in the world. We explore the steps she’s taking to make it happen, how technology can play a crucial role, effects of the pandemic, and where to get started.  

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e-Estonia: Using Data to Deliver Better Services show art e-Estonia: Using Data to Deliver Better Services

Public Sector Future

In this episode we are joined by Siim Sikkut, the Chief Information Officer of the Government of Estonia. Sikkut shares what it’s like to be the CIO of one of the world’s leading digital governments, his focus on user centricity, and how digital approaches can build trust between people and their governments. He gives advice for public servants and a glimpse of what’s next for Estonia.   

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Challenge-based approaches to Public Sector innovation show art Challenge-based approaches to Public Sector innovation

Public Sector Future

In this episode, we explore a challenge-based approach to public sector innovation. We speak with Jeremy Goldberg about one of the projects he was responsible for in the New York City Mayor’s Office of the Chief Technology Officer. Goldberg designed and implemented a new approach to bringing bold ideas and breakthroughs into the public realm to benefit New Yorkers through NYCx Challenges.    

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More Episodes

In this episode we discuss Jacky Wright’s experience as the Chief Digital and Information Officer of Her Majesty’s Revenue and Customs (HMRC), the UK’s tax and customs department. She shares how to build a digital organization at scale and how to create an inclusive culture to deliver the best outcomes. Wright has held leadership roles in both the public and private sector and rejoined Microsoft in 2019 as the Chief Digital Officer and Corporate Vice President.

Click here for transcript of this episode.

Her Majesty’s Revenue and Customs (HMRC)

Jacky Wright [guest] | LinkedIn | Twitter

Olivia Neal [host] | LinkedIn | Twitter

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