Transforming Public Sector Services using Generative AI—Global Case Studies
Release Date: 02/08/2024
Building a Learning Culture for the Age of AI, with Joe Whittinghill
Public Sector Future
Joe Whittinghill is the Chief Learning Officer at Microsoft, where having a growth mindset is at the heart of the organization’s culture, and key to its success. He joins host Olivia Neal to share his lessons in building a learning culture across 220,000 employees, based in 115 different countries. Joe shares practical insights as well as perspectives on the neuroscience of learning and the role of AI, to help us keep up to date at a time when pace of change has never been quicker. Click . Click for this episode. Olivia Neal [host]...
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Platforms, Literacy and Responsible AI—Data Foundations to Better Serve Canadians
Public Sector Future
Ima Okonny is the Chief Data Officer at Employment and Social Development Canada. Ima leads work across the department of 40,000 people to better understand and use data to deliver services to Canadians. In this episode she joins host Olivia Neal to discuss foundational data platform approaches, responsible use of AI, and how she’s building data literacy right across the organization. Click . Click for this episode. Olivia Neal [host] | Ima Okonny [guest] | for more information and transcripts of all episodes. ...
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Cyber, Communications and Collaboration in Defense with Lt. Gen. Alan Lynn (Ret.)
Public Sector Future
Lt. Gen. Alan Lynn (Ret.) is the former Commander of the US Defense Information Systems Agency. He began building his expertise in military communications early in his career, and this developed through roles which took him around the world, including NATO communications, peacekeeping operations in Bosnia, and communications for the US in the Pacific. Lt. Gen. Lynn joins guest host AT Ball to share his insights on establishing cyber as domain, the role of technology in collaboration and communication, and the importance of understanding the needs of those in the field. . AT Ball...
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Oversight of Government spending using Generative AI
Public Sector Future
Fabio Correa Xavier is the CIO of the Court of Accounts in the State of São Paulo, Brazil, and he has led his team to be early and enthusiastic adopters of Gen AI. The Court of Accounts oversees government spending of over $100bn, for the State which has a population of 44 million. It is critical that the people of São Paulo can trust how public funds are being used, and the Court of Accounts play a core role in ensuring this happens. In this episode, Fabio talks with host Olivia Neal to explore how using Gen AI has enabled them to actively improve how public funds are overseen and...
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Innovative Culture and AI—Digital Transformation in the City of Kelowna
Public Sector Future
As the former CIO for the City of Kelowna in Canada, Jazz Pabla led a small team charged with delivering digital services and meeting the developing needs of a growing city. He talks with host Olivia Neal to explore how the team used Generative AI to test new approaches to service delivery, to support developers, and to create a culture of innovation that attracts and keeps talented people. Click and their conversation. Click . Olivia Neal [host] | Jazz Pabla [guest] | for more information and transcripts of all episodes Discover...
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Accessibility Fundamentals—Collaborating for Impact
Public Sector Future
Rich Corbridge is the Chief Digital and Information Officer for the UK’s Department for Work and Pensions (DWP), the UK’s biggest public service department with 100,000 employees, serving 20 million customers. Rich joins host Olivia Neal to discuss how DWP has been embedding approaches to accessibility, including by partnering with Microsoft to build the accessibility skills of their employees, which in turn helps them to support jobseekers with disabilities to better use technology in gaining and retaining employment in an increasingly digital workplace. of this...
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A Connected and Citizen-Centered City—Lessons from Brussels
Public Sector Future
Join host Olivia Neal as she meets Mary Odile Longard, the CEO of i-CITY. Marie Odile shares the approach that she and her team have taken to enable the digital transformation of the City of Brussels. She introduces BRUCE, the new omni-channel platform used by the city, explains the impact of this work on citizens and employees, as well as her lessons for others. of this episode. Olivia Neal [host] | Marie Odile Lognard [guest] | Learn more about I-CITY and BRUCE on their website: for more information and transcripts of all...
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Transforming Public Sector Services using Generative AI—Global Case Studies
Public Sector Future
Robyn Scott, the CEO and Co-founder of Apolitical joins host Olivia Neal as they discuss the findings of a new report on generative AI in the public sector. Using examples from Japan, Canada and Portugal, they explore the potential for generative AI to transform government operations. Robyn shares the lessons other public sector organizations can learn from these leading examples, and the ‘balance towards optimism’ of public servants. of this episode. Olivia Neal [host] | Robyn Scott [guest] | Read the report: for more information...
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Digital Transformation in Defense—A Conversation with General Bob Brown
Public Sector Future
In this episode, guest host AT Ball interviews General Bob Brown, President of Association of the United States Army (AUSA), exploring the evolving role of digital tech in defense. The conversation emphasizes the impact of technologies like AI, cloud solutions, and collaboration across sectors. General Brown highlights the need for talent development and education, emphasizing AUSA's role in navigating the shift to a more digitally-driven military landscape. The episode provides valuable perspectives on the intersection of technology, security, and collaboration in the defense sector, offering...
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Leveling the cybersecurity playing field with AI, Machine Learning, and Cloud
Public Sector Future
Jonathan Cassar, the Chief Technology Officer and Head of Information Security at the Malta Information Technology Agency (MITA), provides insights into global cybersecurity trends and their implications for the public sector. He discusses strategies to bolster cybersecurity in government and critical infrastructure, approaches to tackling the cybersecurity talent shortage, the integration of human expertise with technology to combat threats effectively, and best practices for automating security operations in government. Olivia Neal [host] | for more information and...
info_outlineRobyn Scott, the CEO and Co-founder of Apolitical joins host Olivia Neal as they discuss the findings of a new report on generative AI in the public sector. Using examples from Japan, Canada and Portugal, they explore the potential for generative AI to transform government operations. Robyn shares the lessons other public sector organizations can learn from these leading examples, and the ‘balance towards optimism’ of public servants.
Click here for transcript of this episode.
Olivia Neal [host] | LinkedIn
Robyn Scott [guest] | LinkedIn
Read the report: Transforming Public Sector Services using Generative AI
Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes
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