Is Your Cup Full? Callie Ward’s Blueprint for a Thriving Practice
Release Date: 01/31/2025
Is AI Being Overhyped? How Dental Practices Can Actually Use It Today
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If you're feeling overwhelmed trying to balance patient care while navigating all the buzz about AI in dentistry, you're not alone. But today's episode will help clear the confusion and show you how to use AI to your advantage—starting now. To break it down, I’ve invited Conner Ludlow, founder of Annie, an AI platform that builds virtual front desk assistants for dental practices. With a background as a software engineer and tech leader, Conner knows exactly where AI is truly helpful—and where the hype gets a little too loud. In this episode, we explore the real-world uses of AI for...
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Hygiene 2025 and Beyond – Profitable. Productive. Aligned.
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What if the key to transforming your entire practice isn’t a new procedure—but a reimagined hygiene department? In this powerful episode of the Raving Patients Podcast, Dr. Len Tau is joined by Rachel Wall, founder and CEO of Inspired Hygiene, to explore how dental practices can heal old rifts, boost team synergy, and build a more profitable, empowered hygiene department. Rachel shares her insights from over 30 years in the industry and breaks down why 2025 is the perfect time to invest in your hygiene team. From integrating new technology to creating solid communication frameworks, this...
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Breaking Down Silos and Empowering Team through Collaboration, Innovation, Connection
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If your team’s struggling to stay aligned or your office feels stuck in a rut, you’re not alone—and this episode is your wake-up call. Dental success isn’t just about clinical excellence. It’s about communication, leadership, and team synergy—and that’s exactly what we’re diving into today. I’m joined by three powerhouse women in dentistry—Lois Banta, Dana Watson, and Emme Sanders—to talk about their latest collaborative event: COLLABricon, the team synergy summit built specifically for dental practices that are ready to evolve. These women bring decades of experience in...
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Beyond the Chair: Converting First Time Patients into Raving Patients
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If you’re investing time and money into attracting new patients but still struggling to build long-term loyalty, this episode is for you. Great dental marketing doesn’t stop when a new patient books—it starts the moment they walk through the door. And no one understands that better than Victoria Porter, founder of Bitemark Media. With a background in luxury hospitality and a passion for branding, Victoria brings a fresh perspective to dental marketing—one centered around real relationships, high-quality care, and community connection. In this episode, Victoria and Dr. Len Tau dive...
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The Wisdom (Tooth) of AI with Wardah Inam, CEO of Overjet
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Wondering how AI is reshaping dentistry—for real? If you’ve heard the buzz but haven’t seen how it translates to your day-to-day practice, this episode is for you. I’m joined by Wardah Inam, the brilliant mind behind Overjet, the AI platform that’s helping dentists diagnose with more confidence, improve case acceptance, and finally bring consistency to treatment planning. Whether you’re part of a DSO or running your own practice, this conversation will change how you think about tech in the operatory. I sit down with Wardah Inam, CEO and co-founder of Overjet, one of the leading AI...
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A Mouthful of Insurance: Demystifying Dental Billing with Colleen Huff
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If insurance headaches are draining your energy and slowing your growth, you’re not alone—and today’s guest has the tools to help you take back control. In this episode, I sit down with Colleen Huff, an industry veteran with over 30 years of hands-on experience in dental insurance, revenue cycle management, and practice consulting. From her early days at MetLife to managing multi-location practices and now educating thousands through speaking, writing, and online courses—Colleen knows what it takes to turn insurance chaos into clarity. Her new book, A Mouthful of Insurance, is already...
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Reclaim Time and Joy in Your Dental Practice with Gabe Hofmann
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If you're feeling overwhelmed by the day-to-day grind of running your dental practice while trying to grow and stay competitive, you're not alone. But today’s episode will help you take back control. Efficiency isn’t just about working harder—it’s about working smarter. To break this down, I’ve invited Gabe Hofmann, the Dental Efficiency Guy, to the show. Gabe has spent 17 years in the dental industry, helping DSOs and private practices streamline their operations, reclaim lost time, and boost profitability. From building a six-location dental group to partnering in AI automation,...
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All Things Marketing , Call Tracking and CallRail
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If you’re spending money on marketing but have no clear way to track what’s actually bringing in new patients, you’re not alone. The good news? There’s a way to fix that. In today’s episode, we’re talking about one of the most overlooked yet powerful tools in marketing: call tracking. If you’re not tracking your calls, you could be wasting thousands on campaigns that aren’t delivering results. That’s why I invited Nick Jascomb, Sales Manager at CallRail, to break down how dentists can easily track and optimize their marketing efforts. Nick has spent nearly six years helping...
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Empowering Dentists: Luxury CE and Strategic Partnerships
The Raving Patients Podcast
If you’ve ever felt like your dental career is a nonstop hustle, you’re not alone. Balancing patient care, business growth, and personal well-being can feel overwhelming. But what if there was a way to elevate your practice while also investing in your own professional and personal development? In today’s episode of The Raving Patients Podcast, I’m joined by Dr. Jim Arnold, a veteran in the dental industry who’s taking education and practice transitions to a whole new level. With over two decades of experience as a clinician, multi-practice owner, and educator, Jim is redefining...
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Safe Spaces, Strong Teams: Building a High-Performing Dental Team with Jonathan Bonanno
The Raving Patients Podcast
If you've ever struggled with hiring the right people, fostering a positive workplace culture, or keeping your team engaged, you’re not alone. But today’s episode of The Raving Patients Podcast can help you change that. To break this down, I’ve invited Jonathan Bonanno, an expert in leadership development, workplace culture, and psychological safety. With a background in corporate consulting and dental practice optimization, Jonathan specializes in helping practices attract top talent, build cohesive teams, and create a thriving, productive work environment. In this conversation, we...
info_outlineAre you running on empty while trying to pour into everyone else?
Running a dental practice comes with its fair share of challenges—from managing patient care to motivating your team—all while trying to maintain a healthy work-life balance. In this episode of the Raving Patients Podcast, I sit down with Callie Ward, founder of Dash Dental Consulting, to uncover practical strategies that will help you transform your practice and reclaim your energy.
With over 30 years of experience in the dental industry, Callie knows firsthand what it takes to create a thriving practice. Whether it's increasing case acceptance, improving team dynamics, or redefining your vision for success, her approach blends expertise with empathy. If you're looking for actionable advice to take your practice to the next level, this episode is packed with insights you won’t want to miss.
Episode Highlights:
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Finding Fulfillment in Your Practice:
Callie shares how aligning your team’s vision with your own can foster a positive and productive practice culture. -
Balancing Work and Life:
Learn Callie’s proven methods for creating a practice schedule that works for you—not against you—while building a life you love. -
Case Acceptance Through Relationships:
Trust is everything. Callie explains why connecting with patients on a personal level is the secret to increasing case acceptance. -
Motivating Your Team:
Discover the power of meaningful incentives and how celebrating your team’s wins can create a stronger, more cohesive practice. -
The Role of Purpose:
Callie explores why understanding what drives your team members—and giving them opportunities to shine—leads to better outcomes for everyone.
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Key Takeaways
Introduction and Event Highlights (00:01)
Callie Ward’s Approach to Dental Consulting (03:02)
Aligning Team Vision and Leadership (04:25)
Knowing When to Hire a Consultant (05:35)
Building Intentional Team Connection (09:40)
Effective Incentives and Motivation (12:50)
Building Trust for Case Acceptance (18:08)
Empowering Teams and Celebrating Wins (21:12)
Work-Life Balance for Practice Owners (28:01)
Lightning Round Q&A and Wrap-Up (30:27)
Connect with Callie and Special Offer (35:00)
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Connect with Callie:
Website - https://www.dashdentalconsulting.com/
Special Offer:
Callie is offering a free month of consulting for those who sign up by the end of February. Visit dashdentalconsulting.com to schedule a consultation and learn more.
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Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
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