No More Silent Tension: Conflict Resolution the Ombuds Way
Release Date: 06/27/2025
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info_outlineIf you're navigating the complexities of staff dynamics, practice transitions, or rapid DSO growth—this episode is for you.
Because here’s the truth: hope is not a strategy. And when it comes to managing workplace conflict, ignoring the problem won’t make it go away—it just costs you more.
To break this down, I’ve invited Dina Lynch Eisenberg, Esq., a nationally recognized ombuds and conflict resolution consultant, to the show. Dina brings decades of cross-industry experience—from Coca-Cola and Twitter to DSOs and private practices. She specializes in resolving internal conflict, protecting team culture, and preventing silent turnover.
In this episode, Dina and I discuss:
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What an ombuds actually is—and why every growing practice should consider working with one
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The hidden costs of unresolved team tension, from failed associate retention to lost productivity
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How DSOs can better support both legacy staff and new acquisitions during transitions
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Why HR alone isn’t enough—and how the neutrality of an ombuds creates psychological safety
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Practical strategies for conflict prevention, including conflict style assessments and mediation training
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The powerful shift from "culture" to "community"—and how that reframes your leadership
Whether you’re managing five locations or fifty, this episode will help you take a hard look at your organizational health—and give you tools to proactively strengthen it.
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Key Takeaways
00:42 Introduction and Event Announcement
03:30 Understanding the Role of an Ombuds
05:43 Dina's Journey into Dentistry
10:00 Common Conflicts in Dental Practices
15:14 The Impact of Ignoring Conflicts
18:40 Ombuds vs. HR: Understanding the Differences
21:18 Ombuds Engagement: Temporary vs. Long-term
24:33 The Cost of Unresolved Conflict
27:10 Organizational Health in Dental Practices
28:31 Lightning Round Q&A
32:40 Conclusion and Contact Information
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Connect with Dina
LinkedIn: Dina Lynch Eisenberg
Email: hello@happypracticeconsulting.com
Resource: Self-Assessment for DSO Leaders
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Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
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