No More Silent Tension: Conflict Resolution the Ombuds Way
Release Date: 06/27/2025
The CEO Mindset: Systematizing Your Practice for Freedom and Growth
The Raving Patients Podcast
If your practice runs only when you’re watching every corner, you don’t have a business—you have a job with extra stress. In this episode, I sit down with Kiera Dent of Dental A-Team to break down the CEO mindset so you can step out of micromanagement, build a self-managing team, and get your time—and sanity—back. I’ve lived both sides: the dentist who does everything and the CEO who trusts systems and people. Kiera and I dig into the exact levers that turn chaos into consistency: vision, numbers, and simple systems your team can actually follow. We also talk honestly about...
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From Burnout to Brillance
The Raving Patients Podcast
Are you hitting the snooze button on Monday mornings, dreading another week of endless tasks and mounting stress? You’re not alone. Burnout is one of the most common—and costly—challenges dentists face today. But what if you could simplify your systems, empower your team, and rediscover the joy in dentistry? In this episode, I sit down with Melinda Heryford, “The Practice Implementer,” to unpack practical strategies for transforming your practice from chaos to clarity. With over 30 years in the dental industry, Melinda has helped countless dentists trade burnout for...
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The Productivity Formula: Efficiency + Excellence
The Raving Patients Podcast
Are you spending too much time in the operatory without realizing it? What if shaving minutes off your procedures didn’t just increase production but also improved patient satisfaction, reduced stress, and helped your associates level up faster? That’s exactly what we’re diving into in this episode of the Raving Patients Podcast. I’m joined by Dr. Aaron Nicholas—a practicing dentist, international speaker, faculty member with Dental Success Companies, and the founder of Monday Morning Dentistry. With over 37 years of clinical experience, Aaron has mastered the art of turning complex,...
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Silence Is Expensive—Let Your Hold Message Work for You
The Raving Patients Podcast
Silence is costing your practice more than you think. Every time you put a patient on hold and they hear nothing but dead air—or worse, that same generic tune on repeat—you’re missing out on a chance to build trust, educate, and even grow your practice. In this episode, we uncover why silence is expensive and how your on-hold message can become one of the most overlooked marketing tools in dentistry. In this episode of the Raving Patients Podcast, I sit down with John Waller, “The On Hold Guy,” who has been serving the dental industry for over 30 years. Together, we explore how...
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More Than Marketing: Building a Premium Brand Patients Rave About
The Raving Patients Podcast
Stop chasing “one big marketing trick.” If SEO is the only lever you’re pulling, you’re leaving money on the table—and patients on page two. In this episode, we break down how premium practices win with a whole-practice approach: brand, systems, and a memorable new-patient experience that starts before the first visit. In this episode, I talk with Jackie Ulasewicz-Cullen about moving beyond “rank-at-all-costs” thinking to a comprehensive, measurable growth system. We break down why there’s no silver bullet in dental marketing and how an omnichannel mix—reviews, humanized...
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To Bill or Not to Bill (Yourself): The AI Answer
The Raving Patients Podcast
If your practice’s collections aren’t where they should be, it might not be because of fewer patients—it could be because your revenue is trapped in insurance company limbo. The truth? Without a rock-solid revenue cycle management (RCM) process, you’re leaving money on the table… and adding stress to your team. In this episode of the Raving Patients Podcast, I sit down with Shreyas Parab, co-founder and CEO of Daydream, to explore how AI can revolutionize dental billing without removing the human expertise that keeps claims moving. Shreyas shares his unique perspective—shaped by...
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Making Money vs. Keeping It: The Gap No One Talks About
The Raving Patients Podcast
If you don’t truly know your numbers, you might be leaking money without even realizing it. Most dentists assume they’re making more than they actually are—but are you calculating your real take-home income? In this episode, we break down what’s actually going on behind the financial curtain of your practice—and how to fix it. In this episode of the Raving Patients Podcast, I sit down with dental CPA Travis Slade to talk about the financial clarity every dentist needs—but few actually have. We break down the five core financial drivers that impact your real income: revenue,...
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Simplify. Streamline. Succeed. Dental Systems That Pay Off
The Raving Patients Podcast
Is your practice actually as efficient as it could be? If your front desk feels like a bottleneck, patients are slipping through cracks, or you're losing revenue to outdated payment systems, then you’ll want to hear this one. In this episode of the Raving Patients Podcast, I sit down with Mandy Madeline—an experienced clinical assistant turned dental operations expert and now a leader at Pay Proudly. With nearly two decades in the industry, Mandy offers a unique lens into how systems, communication, and simple changes can make a huge impact on your bottom line. We dig into: How to...
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The Dental Growth Blueprint: Spend Less, Earn More
The Raving Patients Podcast
If you think your “pretty” website alone is enough to bring patients through your doors, think again. Dental marketing today is more complex—and more critical—than ever. From SEO secrets and Google Ads strategy to why your website might be quietly sabotaging your practice growth, this episode is your blueprint for smarter marketing decisions. Dentists, this is one you can’t afford to miss. On today’s episode of the Raving Patients Podcast, I’m diving deep into the world of dental marketing with two incredible guests from Gargle—Brandie Lamprou, VP of Corporate and Sales...
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One Vision: Unified Imaging Powered by AI
The Raving Patients Podcast
Ever wish you could stop wasting time jumping between imaging systems and get a single, clear picture of your patient’s oral health? This week, I’m unpacking exactly how AI-powered, unified imaging can transform your diagnostics, simplify your workflow, and help patients say “yes” with confidence. In this episode, I sit down with my friend and neighbor, Jordan Reiss from DEXIS, to explore how their AI-powered, unified imaging platform is transforming digital dentistry. We discuss how DEXIS brings 2D, 3D, and intraoral scans into a single, smart ecosystem, streamlining workflows and...
info_outlineIf you're navigating the complexities of staff dynamics, practice transitions, or rapid DSO growth—this episode is for you.
Because here’s the truth: hope is not a strategy. And when it comes to managing workplace conflict, ignoring the problem won’t make it go away—it just costs you more.
To break this down, I’ve invited Dina Lynch Eisenberg, Esq., a nationally recognized ombuds and conflict resolution consultant, to the show. Dina brings decades of cross-industry experience—from Coca-Cola and Twitter to DSOs and private practices. She specializes in resolving internal conflict, protecting team culture, and preventing silent turnover.
In this episode, Dina and I discuss:
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What an ombuds actually is—and why every growing practice should consider working with one
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The hidden costs of unresolved team tension, from failed associate retention to lost productivity
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How DSOs can better support both legacy staff and new acquisitions during transitions
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Why HR alone isn’t enough—and how the neutrality of an ombuds creates psychological safety
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Practical strategies for conflict prevention, including conflict style assessments and mediation training
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The powerful shift from "culture" to "community"—and how that reframes your leadership
Whether you’re managing five locations or fifty, this episode will help you take a hard look at your organizational health—and give you tools to proactively strengthen it.
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Key Takeaways
00:42 Introduction and Event Announcement
03:30 Understanding the Role of an Ombuds
05:43 Dina's Journey into Dentistry
10:00 Common Conflicts in Dental Practices
15:14 The Impact of Ignoring Conflicts
18:40 Ombuds vs. HR: Understanding the Differences
21:18 Ombuds Engagement: Temporary vs. Long-term
24:33 The Cost of Unresolved Conflict
27:10 Organizational Health in Dental Practices
28:31 Lightning Round Q&A
32:40 Conclusion and Contact Information
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Connect with Dina
LinkedIn: Dina Lynch Eisenberg
Email: [email protected]
Resource: Self-Assessment for DSO Leaders
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Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
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