Critical Questions That Get Your Patients To Say Yes!
Release Date: 02/14/2025
Smarter Smiles : How AI is Transforming the Future of Dentistry
The Raving Patients Podcast
Podcast Title Title: Smarter Smiles : How AI is Transforming the Future of Dentistry Thumbnail Tagline: AI-Driven Dental Future Let’s face it—dealing with insurance is the least favorite part of running a practice. But what if AI could take that burden off your plate without replacing your team? In this episode, I’m joined by Bruce Bell and Mike Nelson of Stratus, and we’re breaking down how artificial intelligence is making life easier for your front desk, improving patient experience, and reclaiming your time—one insurance call at a time. AI isn’t a trend—it’s a...
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No More Silent Tension: Conflict Resolution the Ombuds Way
The Raving Patients Podcast
If you're navigating the complexities of staff dynamics, practice transitions, or rapid DSO growth—this episode is for you. Because here’s the truth: hope is not a strategy. And when it comes to managing workplace conflict, ignoring the problem won’t make it go away—it just costs you more. To break this down, I’ve invited Dina Lynch Eisenberg, Esq., a nationally recognized ombuds and conflict resolution consultant, to the show. Dina brings decades of cross-industry experience—from Coca-Cola and Twitter to DSOs and private practices. She specializes in resolving internal conflict,...
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Unlocking the Power of Hygiene: Empowering Leadership, Elevating Operations and Driving Practice Success
The Raving Patients Podcast
If you’ve ever wondered how to turn your hygiene department into a true engine of growth—this episode is for you. Because the truth is, many practices underestimate the power of hygiene. But when done right, your hygiene team can elevate patient care, boost profitability, and transform your entire practice culture. To dive into this, I’m joined by Tiffany Wuebben—an accomplished hygienist, author, and founder of The Hygienepreneur. Tiffany’s 30+ years in the field, paired with a background in luxury hospitality, gives her a unique perspective on what drives success behind the scenes....
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Clinical Records Present Criminal Records
The Raving Patients Podcast
What if one missing note in your chart could cost you your license—or even your freedom? That’s not a scare tactic—it’s exactly what happened to today’s guest, Dr. Roy Shelburne. A respected dentist turned federal inmate, Roy learned the hard way that poor documentation and billing practices can destroy even the most well-intentioned practice. Now, he's using his story to help others protect what they’ve built—and to ensure no one else has to go through what he did. If you're running a dental practice and think documentation is just a formality, think again. This episode is a...
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Cultivating Culture in the Modern Dental Practice
The Raving Patients Podcast
Your dental practice is only as strong as the people behind it—and if you're not shaping your culture with intention, someone else is. In this episode, we dive into what it really takes to create a happy, high-performing team that grows your practice from the inside out. To help us reframe how we approach leadership and growth, I’m joined by Bianca Dornan, founder of Practices Made Perfect. With 20+ years of in-the-trenches consulting experience and a hands-on approach that’s reshaped practices across North America, Bianca brings rare clarity to the chaos many dental teams face. We cover...
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All Things Cosmetic Dentistry: Building a Brand That Smiles Back
The Raving Patients Podcast
If you’ve ever felt overwhelmed by insurance red tape, staffing headaches, or the pressure to be a “do-it-all” practice—this episode is for you. In this conversation, I’m joined by Dr. Tejas Patel, a leading cosmetic dentist whose journey from multi-location burnout to solo, specialized success is one every dentist should hear. With over 2 million TikTok followers and a fully cosmetic boutique practice in Austin, Texas, Dr. Patel has redefined what’s possible when you combine smart systems, social media, and staying true to your passion. We talk about everything from patient...
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Open Wide: Striving for Excellence in Your Dental Career
The Raving Patients Podcast
If you’re worried that modern dentistry is trading principles for profit, you’re not alone. But today’s episode might just give you the confidence and clarity to do things differently. Dentistry is changing—and not always for the better. In this compelling episode, Dr. Len Tau welcomes Dr. Ed Feinberg, a crown-and-bridge expert and educator with over four decades of hands-on clinical experience. Ed was mentored by his father, a pioneer in full-mouth reconstruction, and today he carries on that legacy by helping dental professionals understand why foundational skills still matter in an...
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Leaving a Legacy: Turning Grief into Purpose with Dr. Parul Dua-Makkar
The Raving Patients Podcast
Grief doesn’t wait for the perfect moment—and neither does oral cancer. In this powerful episode of the Raving Patients Podcast, Dr. Len Tau welcomes Dr. Parul Dua-Makkar to share how personal tragedy transformed her career and fueled a mission to save lives. After losing her brother—also a dentist—to oral cancer at just 34, Parul now advocates for early diagnosis, clinical vigilance, and emotional healing within dentistry. This isn’t just a clinical conversation—it’s a raw, inspiring look at how loss can fuel purpose, and how every provider can be a part of the legacy of...
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Is AI Being Overhyped? How Dental Practices Can Actually Use It Today
The Raving Patients Podcast
If you're feeling overwhelmed trying to balance patient care while navigating all the buzz about AI in dentistry, you're not alone. But today's episode will help clear the confusion and show you how to use AI to your advantage—starting now. To break it down, I’ve invited Conner Ludlow, founder of Annie, an AI platform that builds virtual front desk assistants for dental practices. With a background as a software engineer and tech leader, Conner knows exactly where AI is truly helpful—and where the hype gets a little too loud. In this episode, we explore the real-world uses of AI for...
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Hygiene 2025 and Beyond – Profitable. Productive. Aligned.
The Raving Patients Podcast
What if the key to transforming your entire practice isn’t a new procedure—but a reimagined hygiene department? In this powerful episode of the Raving Patients Podcast, Dr. Len Tau is joined by Rachel Wall, founder and CEO of Inspired Hygiene, to explore how dental practices can heal old rifts, boost team synergy, and build a more profitable, empowered hygiene department. Rachel shares her insights from over 30 years in the industry and breaks down why 2025 is the perfect time to invest in your hygiene team. From integrating new technology to creating solid communication frameworks, this...
info_outlineIf you've ever wondered why some patients hesitate to move forward with treatment, you're not alone. Case acceptance isn't just about presenting a treatment plan—it's about understanding the psychology behind a "yes."
That's why I’ve invited the highly respected Debra Engelhardt Nash to the Raving Patients Podcast. With decades of experience in dental consulting and coaching, Debra knows exactly how to help dental teams transform their patient conversations into powerful case acceptance strategies.
In This Episode, We Cover:
✅ The key questions that make patients feel understood and ready to commit
✅ Why the front desk team is your best (or worst) case acceptance tool
✅ How to handle the dreaded "Do you take my insurance?" question
✅ Strategies to eliminate financial objections before they even come up
✅ The role of trust, team endorsement, and second opinions in case acceptance
With insights from Debra’s extensive career—including her experience at the Nash Institute for Dental Learning—you’ll walk away with actionable tactics that will immediately boost patient conversions.
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Key Takeaways
Introduction and Sponsor Acknowledgment (00:47)
Meet Deborah Engelhardt Nash (03:32)
The Power of Patient Conversations (05:01)
The First Phone Call Matters (10:05)
Your Front Desk is a Sales Team (11:41)
How to Sell Your Practice Over the Phone (12:04)
Handling the Insurance Question Smartly (13:26)
The Right Way to Discuss Cost (20:53)
Why Team Endorsement Boosts Case Acceptance (21:48)
The Magic Question to Increase Yeses (23:45)
Overcoming Financial Objections (26:34)
Introducing Payment Plans Effectively (27:20)
Should You Offer Free Consultations? (30:53)
Why You Should Record Calls (32:15)
Lightning Round Q&A (32:27)
Final Takeaways and How to Connect with Deborah (36:46)
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Connect with Debra:
🌐 Website: DebraEngelhardtNash.com
📍 Nash Institute for Dental Learning: NashInstitute.com
📞 Phone: 704-904-3459
💡 Special Offer: Mention the Raving Patients Podcast for an exclusive tuition discount at the Nash Institute!
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Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
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