Profitability Unleashed: Mastering the Art of Customer Experience with Frank Favaro
Release Date: 06/07/2024
Bridging the Gap Between Selling and Buying with Dr. Ken Keis
Sales POP! Podcasts
joined in a conversation about aligning sales practices with modern buyer expectations. Dr. Keis explained that outdated sales tactics no longer work and urged sales professionals to prioritize authentic interactions and emotional intelligence. He highlighted the need to understand different buying styles and adapt strategies to meet buyer needs. By being curious, empathetic, and self-aware, salespeople can bridge the gap between selling and buying, creating stronger relationships and better sales outcomes. Leaders, too, play a critical role in fostering a positive, supportive sales culture....
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Mastering LinkedIn for Relationship Building with Janice Porter
Sales POP! Podcasts
joins on "The Expert Inside Interview" to discuss LinkedIn’s potential for relationship building. She advises against generic outreach, encouraging users to craft personalized messages that show genuine interest. Janice also stresses the importance of optimizing LinkedIn profiles with a professional headshot, a strong headline, and an engaging "About" section. Highlighting LinkedIn's underutilized tools, such as audio and video messaging, Janice offers practical tips for fostering meaningful, authentic connections on the platform.
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Navigating the Complexities of Change Management with John M. Fisher
Sales POP! Podcasts
John Golden interviews change management expert on managing resistance to organizational change. Fisher explains that while change is constant, it often faces resistance. He emphasizes the importance of providing historical context and co-creating the vision for change with employees. Fisher shares that successful change is about engaging individuals personally, addressing their concerns, and over-communicating through various channels. The discussion also touches on the importance of adapting communication styles for different generations in the workplace. By focusing on these elements,...
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Content Integrity in the Age of AI with Jon Gillham
Sales POP! Podcasts
John Golden hosts a podcast with , founder of Originality, to explore the challenges AI-generated content presents to businesses. They discuss the risks of publishing AI-written material without oversight, including reputation damage and Google penalties. Gillham stresses the importance of maintaining content integrity and ethical standards. He advises businesses to establish clear guidelines for using AI in content creation and highlights his company, Originality, which detects AI-generated text. They conclude that as AI tools evolve, the value of human creativity in content will become even...
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The Transformative Role of AI Agents in Business with Bobby Hakimi
Sales POP! Podcasts
, Chief Product Officer of Canvas, discusses the significant role of AI agents in contact centers on a podcast with John Golden. These AI-driven technologies are transforming customer service by managing repetitive tasks and providing real-time feedback, allowing human agents to focus on more complex and emotional customer interactions. Hakimi highlights the role of AI in improving employee performance and retention while driving lead generation with data-backed insights.
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Discover the Future of Leadership with Adrian Koehler
Sales POP! Podcasts
John Golden chats with about the evolving nature of leadership. They explore practical ways leaders can embrace authenticity, open communication, and vulnerability to enhance team creativity and engagement.
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Unleashing the Power of Sales AI with Devin Johnson
Sales POP! Podcasts
John Golden chats with , to explore how artificial intelligence is revolutionizing sales. Devin explains how Sales AI accelerates lead conversion by engaging potential customers automatically through multiple channels, reducing human workload, and boosting efficiency. They also touch on the ethical and practical considerations of AI in customer support. This episode offers valuable insights into how AI can complement human teams and transform the sales landscape, helping businesses thrive in a tech-driven future.
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Harnessing the Power of Personalized Videos in Business and Sales with Jason Zygadlo
Sales POP! Podcasts
In this podcast episode, John Golden sits down with , founder of "Build Your Own Brand," to explore how personalized videos can elevate business and sales efforts. Jason explains how these videos help businesses stand out, build stronger relationships, and create lasting impressions with clients and prospects. He also shares actionable tips on creating authentic, impactful videos that boost engagement.
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How to Grow a Business Without Social Media with Robyn Graham
Sales POP! Podcasts
In this podcast episode, John Golden interviews , a business coach and founder of Robyn Graham LLC, who shares her unique strategy for building a business without relying on social media. Robyn explains how stepping away from social media allowed her to focus on SEO, personal branding, and authentic relationship-building to grow her business.
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Why Buying an Existing Business Might Be Your Best Move! with Neil Greenbaum
Sales POP! Podcasts
Sales POP! with John Golden Guest: Neil Greenbaum, Founder of Greenbaum Law Firm Are you considering buying a business? In this episode, shares expert advice on why purchasing an existing business can be a smart move. Key advantages include a proven track record, immediate revenue generation, and established customer and supplier relationships. However, Neil stresses the importance of due diligence—financial analysis, contract reviews, and understanding lease terms are crucial before purchasing. Neil also discusses how to manage the transition after acquiring the business. From retaining...
info_outlineIn this episode of the Expert Insight Interview, host John Golden talks with Frank Favaro about the crucial role of customer experience (CX) in driving profitability. They discuss why many businesses struggle with profitability, noting that a strong customer experience can set a company apart. Frank emphasizes the importance of consistency at every customer touchpoint and the power of empathy in building trust and loyalty. They agree that customer problems are valuable opportunities for learning and improvement. Every interaction should add value and strengthen relationships. Frank also shares how he helps companies enhance their customer experience to boost profitability and foster customer loyalty.