Front Desk Chaos to Clarity
Dental Drill Bits with Sandy Pardue and Dana Salisbury
Release Date: 02/17/2025
Too Sick to Work? Managing the Unexpected Absentee
Dental Drill Bits with Sandy Pardue and Dana Salisbury
Episode Description Unexpected call-outs can throw your dental practice into chaos—but they don’t have to! In this episode of Dental Drill Bits, Sandy Pardue and Dana Pardue Salisbury break down how to create an attendance culture that keeps your team accountable without being rigid. They’ll share real-world strategies for managing sick calls, setting clear attendance policies, and keeping your team engaged. What You’ll Learn: ✅ How to prevent a culture of absenteeism from spreading in your practice 🚫 ✅ The importance of direct communication about attendance expectations 🗣️...
info_outline
Interviewing for the Right Hire
Dental Drill Bits with Sandy Pardue and Dana Salisbury
Hiring is one thing—but the interview process is where you make or break your chances of getting the right person. In this episode of Dental Drill Bits, Sandy Pardue and Dana Salisbury share expert strategies to help you conduct interviews with confidence, ask the right questions, and avoid costly hiring mistakes. What you’ll learn: ✅ The difference between situational vs. behavioral interview questions—and why both matter 🎯 ✅ Why working interviews are a legal and financial risk you shouldn’t take 🚫 ✅ The must-ask questions that reveal a candidate’s true communication...
info_outline
Finding the Right Candidate
Dental Drill Bits with Sandy Pardue and Dana Salisbury
📢 Sponsored by: ✅ Plan Forward – The dental membership plan partner that helps your office thrive. Mention Dental Drill Bits for an exclusive offer! . 💡 Take Action Today: Don’t let hiring challenges slow down your practice growth! Take Sandy’s Challenge: ➡️ Review your current job ad—does it attract the right candidates? ➡️ Implement a phone screening process to filter applicants faster ➡️ Make your hiring process an extension of your practice culture 👍 Subscribe & Leave a Review: Enjoyed this episode? Subscribe to Dental Drill Bits and leave a review!...
info_outline
Front Desk Chaos to Clarity
Dental Drill Bits with Sandy Pardue and Dana Salisbury
Front Desk Chaos to Clarity Episode Description: In this episode of The Dental Drill Bits Podcast, Sandy and Dana tackle one of the biggest front desk challenges in dental practices—how to maintain consistency and organization when multiple team members rotate through the same position. 🔄 One doctor from the Dental Drill Bits Facebook group asked: How do I streamline communication and documentation when different front desk employees work on different days? Sandy and Dana break it all down, sharing real-world strategies to bring clarity and structure to the front office. They discuss the...
info_outline
Do You Really Need an Office Manager?
Dental Drill Bits with Sandy Pardue and Dana Salisbury
Episode Title: Do You Really Need an Office Manager? Episode Description: In this episode of The Dental Drill Bits Podcast, Sandy and Dana tackle one of the most common dilemmas for dental practice owners—Do you really need an office manager? 🤔 Hiring an office manager can seem like the perfect solution to reducing stress and improving operations, but without a clear role definition, it can create more challenges than solutions. In this episode, they break down when an office manager is truly needed, what skills are essential for success, and whether team leaders might be a better...
info_outline
Mastering Onboarding for a Thriving Dental Practice
Dental Drill Bits with Sandy Pardue and Dana Salisbury
Episode Title: Mastering Onboarding for a Thriving Dental Practice Episode Description: In this episode of The Dental Drill Bits Podcast, Sandy and Dana dive into the make-or-break process of onboarding new team members in a dental practice. A strong onboarding system not only prevents turnover but also sets the stage for a thriving team culture and long-term success. 🚀 They share real-world experiences, practical strategies, and actionable steps to ensure new hires feel welcomed, supported, and set up for success from day one. Key Takeaways: ✔ The biggest onboarding mistakes that lead to...
info_outline
Wasted Time, Open Time, and Maximizing Your Schedule
Dental Drill Bits with Sandy Pardue and Dana Salisbury
Episode Title: Wasted Time, Open Time, and Maximizing Your Schedule Episode Description: Welcome to another exciting episode of Dental Drill Bits! This week, Sandy Pardue is joined by a very special guest—Dana Pardue Salisbury, the original co-host and HR business professional. Together, they kick off the new season with a deep dive into one of the most critical topics for dental practices: managing open time in your schedule. Discover actionable tips to identify, track, and eliminate wasted time in your practice. Whether you're dealing with broken appointments, patient no-shows, or...
info_outline
Rerun Gold: How to Handle Unauthorized Overtime with Your Employees
Dental Drill Bits with Sandy Pardue and Dana Salisbury
This is a question Sandy Pardue gets quite often in her events, so we decided to cover it here! Here are a couple things you want to do: You need a time clock software. (Sandy recommends a software) Don’t give everyone access to change their time clock. Create a policy, and be super specific in this policy. (Sandy gives us great examples). What to say if someone still violates the policy? (Sandy provides us with what to do, a script, and how many times should we allow it). How to present the overtime policy at a team meeting.
info_outline
A to Z Job Duties of a Dynamic Manager: Office Manager Essentials Part 2
Dental Drill Bits with Sandy Pardue and Dana Salisbury
Wondering how to ease the burden and stress off yourself as the doctor? In this week's rerun episode of Dental Drill Bits, Michael and Sandy are exploring the universe of responsibilities that come with the role of an office manager in a dynamic and demanding dental practice. They break down the essential duties that will keep your practice running smoothly without the added headache. What You'll Learn in This Episode: Understand the scope of day-to-day activities a dental office manager oversees. Discover the role an office manager plays in shaping employee and patient relations. Uncover...
info_outline
What Makes an Effective Office Manager in Your Practice? Office Manager Essentials Part 1
Dental Drill Bits with Sandy Pardue and Dana Salisbury
In this rerun episode of Dental Drill Bits, Sandy and Michael delve headfirst into the crucial role of an office manager in your dental practice. Listen as they unlock the job description of a successful manager and explore how imperative it is for dentists to identify potential talent hidden within their teams while filling this impactful role. Sandy and Michael dissect the cardinal role of duplication skills in a manager's toolbox and how this skill can set apart a thriving practice from a struggling one. What You'll Learn in This Episode: Understanding the crucial role and job description...
info_outlineFront Desk Chaos to Clarity
Episode Description:
In this episode of The Dental Drill Bits Podcast, Sandy and Dana tackle one of the biggest front desk challenges in dental practices—how to maintain consistency and organization when multiple team members rotate through the same position. 🔄
One doctor from the Dental Drill Bits Facebook group asked: How do I streamline communication and documentation when different front desk employees work on different days? Sandy and Dana break it all down, sharing real-world strategies to bring clarity and structure to the front office.
They discuss the importance of detailed checklists, clear procedures, and training that eliminates confusion, ensures predictability, and keeps both doctors and teams stress-free. Plus, they dive into the hidden risks of poor communication—and how to fix them fast.
Key Takeaways:
✔️ Why inconsistency in front desk processes causes frustration for both doctors and employees 😫
✔️ How standard operating procedures (SOPs) create predictable and stress-free workflows 📋
✔️ The must-have checklists that keep your front office running smoothly every day ✅
✔️ How to prevent micromanagement while still ensuring accountability 🔄
✔️ Why role clarity reduces conflict and improves team morale 🙌
✔️ A step-by-step action plan to start organizing your front office today 🏁
Sandy also shares how Front Desk Pro attendees are already using these strategies to create smoother, more productive front desks!
🎟 SPECIAL OFFER:
Want to master front desk efficiency? Don’t miss Front Desk Pro!
📍 Burbank, CA – March 28, 2025
📍 Philadelphia, PA – May 9, 2025
Use promo code "Secret Sauce" for $100 off your registration!
👉 Register now at ClassicPractice.com
Sponsors:
✅ Plan Forward – The dental membership plan partner that helps your office thrive. Mention Dental Drill Bits for an exclusive offer! Learn more here.
Take Action Today:
Don’t let front desk chaos slow you down! Take Sandy’s challenge:
➡️ Sit down with your front office team and list everything that needs to happen daily
➡️ Create a simple checklist to ensure consistency
➡️ Store your SOPs in a digital folder or binder for easy training and accountability
Subscribe & Leave a Review:
Enjoyed this episode? Don't forget to subscribe to Dental Drill Bits and leave a review! Your feedback helps us bring you even more game-changing strategies.