471 Biofilms, Biocides, and TTPC: A Deep Dive with Dr. Jeff Kramer
Release Date: 04/10/2026
488 Managing Legionella with confidence: A Conversation with Patsy Root
Scaling UP! H2O
“Our goal is not zero Legionella pneumophila bacteria. Our goal is zero cases.” – Patsy Root Legionella risk becomes harder to manage when building teams treat every detection as equivalent—or collect samples without first deciding what a positive result will trigger. , Senior Manager of Government Affairs at , explains how a clear water management program can replace uncertainty with defined responsibilities, routine monitoring, and proportionate action. Focus Testing on the Organism of Concern Patsy distinguishes between the broader...
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487 The 60‑Minute CFO: Tracy Bech on Making Business Finance Less Scary
Scaling UP! H2O
“Our gross profit margin is truly the battle we have to win in order to win all of the downstream wars.” - Tracy Bech Financial statements become useful when leaders can translate the numbers into decisions. , founder and author of , explains how business owners, managers, salespeople, and field professionals can develop financial fluency without becoming accountants. Turn Financial Data into a Meaningful Scorecard Tracy teaches finance through stories and relationships rather than isolated numbers. Revenue alone does not reveal whether a company is...
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486 Meter Optimization: Air in the water with Anthony Giudice
Scaling UP! H2O
Water meters register the volume passing through them, but what happens when that volume contains both water and entrained air? Anthony Giudice, president of AquaFlow, explains how turbulent flow can influence meter readings and how AquaFlow’s calibrated valve is designed to help meters reflect what he describes as true water consumption. Why Flow Conditions Matter at the Meter Anthony connects entrained air to the pressure required to move municipal water and the turbulence created as water travels through piping, changes...
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485 Questions from the Nation Around the World with Trace Blackmore, CWT
Scaling UP! H2O
Ten questions from water professionals around the world become a practical decision-making session with Trace Blackmore, CWT. Drawing on earlier Scaling UP! H2O conversations, Trace explains how to evaluate treatment changes, use emerging tools responsibly, begin water reuse projects, strengthen teams, and continue growing professionally. Evaluate the Entire System A proposed treatment change should be evaluated by more than its purchase price. When comparing chlorine dioxide with traditional chlorine, Trace recommends examining biocide consumption, chemical storage,...
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484 Risk, Resilience, and Water Security with Dr. Newsha Ajami
Scaling UP! H2O
Industrial operations depend on water of a predictable quantity and quality, yet many organizations still treat that reliability as a given. joins Trace Blackmore, CWT, to examine water security as a business continuity issue and resilience as the ability to withstand pressure, maintain operations, and recover quickly when systems fail. Connecting Risk, Resilience, and Recovery For industrial water users, water security means maintaining access to the quantity and quality required to operate without interruption. That reliability depends on...
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483 From Process Engineer to Process Architect: Alicia Butler‑Pierre on Making Work Flow
Scaling UP! H2O
Industrial water professionals understand flow, pressure, heat exchange, wastewater, boilers, condensers, and process control. Alicia Butler-Pierre brings that same engineering logic into business systems, showing how work, information, decisions, and people move through an organization. Alicia, CEO of Equilibria, joins Trace Blackmore, CWT, to connect process engineering, operations management, Lean Six Sigma, dashboards, professional training, and business infrastructure. Her message is clear: whether you are moving water through a pipeline or work through a company, the question remains the...
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482 Preserving Our Industry’s Story – Paul Petersen and the Industrial Water Exhibit
Scaling UP! H2O
Industrial water treatment has always supported industry, but much of that story remains invisible to the public. Paul Petersen wants to change that by helping establish an industrial water treatment presence at the National Museum of Industrial History in Bethlehem, Pennsylvania. Paul Petersen, former president and CEO of Trident Technologies and current leader of the Industrial Water Task Group, joins Trace Blackmore to explain why preserving the industry’s history matters. His vision is not simply a static display of old equipment. Instead, the goal is to...
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481 From Waterfalls to SOPs: Building Better Utilities with Kalpna Solanki
Scaling UP! H2O
Water utility work depends on more than technical knowledge. It depends on clear procedures, current documents, practical training, and performance conversations that reflect what operators actually do in the field. In Episode 481, Trace Blackmore, CWT, welcomes back , President and CEO at , for a practical conversation on building stronger utilities through standard operating procedures, competencies, and performance evaluations. Kalpna shares how outdated SOPs, disconnected training tools, and top-down documentation can create risk, confusion, and missed...
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480 From Engineering Numbers to People, Power, and Policy with Sherine El‑Wattar
Scaling UP! H2O
Industrial water professionals work with chemistry, equipment, permits, and performance targets every day. Yet every gallon also moves through a framework of policy decisions: who can withdraw water, how it may be used, what quality must be returned, and whose needs are considered when systems are designed. , a science network officer supporting the Working Group II Technical Support Unit, brings an engineering foundation and a human-centered perspective to those questions. Her work focuses on climate impacts, adaptation, vulnerability, and risk while helping...
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479 Water Treatment: The Next Generation - Hustle Culture Meets Emotional Literacy with Tiffany Wentz‑Root
Scaling UP! H2O
In today’s episode of Scaling UP! H2O, host Trace Blackmore sits down with workplace resilience expert and U.S. Marine veteran to decode how different generations show up in the industrial water treatment industry. From the Silent Generation’s post‑war loyalties through Baby Boomers’ commitment to long hours, Gen X’s distrust of corporate loyalty, Millennials’ desire for purpose and feedback, and Gen Z’s demand for emotional literacy, the conversation illustrates how each cohort was shaped by historical and technological upheaval. The discussion reframes “hustle...
info_outlineBiofilm is not a fringe issue in cooling systems. As Dr. Jeff Kramer explains, it is a given. That matters because biofilm affects heat transfer, contributes to corrosion, and can serve as a reservoir for Legionella in treated systems. In this conversation, Trace Blackmore and Dr. Kramer examine what experienced water treaters should be looking for when choosing and evaluating a microbiological control program.
Biofilm as an operating problem
Dr. Jeff defines biofilm as a community of microorganisms attached to a surface and held together by an external polymeric matrix. From there, the discussion moves quickly into why these matter in the field. He points to research showing that biofilms can be more insulating than mineral scale, then explains how microbial activity and patchy film formation can intensify corrosion risk. He also notes that Legionella can be harbored within biofilm, making clean-looking bulk water an incomplete picture of system condition.
Choosing the right biocide program
A strong oxidizing biocide foundation remains central, whether based on chlorine or bromine. However, Dr. Jeff makes a practical distinction that matters to service professionals: some non-oxidizing biocides kill biofilm organisms without removing the film, while others both kill and remove. He also explains why shock dosing often outperforms smaller, more frequent additions, and why biocide timing should be evaluated in the context of oxidizer compatibility, halogen demand, and actual system feedback rather than habit or opinion.
Surfactants, TTPC, and field realities
The conversation also covers how surfactants and quaternary compounds can disrupt microbial membranes and improve biocide penetration. Dr. Jeff shares lab and field insight on TTPC, including its strong performance in kill-and-removal testing and its known interference with PTSA fluorescence programs. The discussion closes with practical monitoring advice: inspect the basin, feel below the waterline, trend dip slides, watch approach temperatures, and pay attention to residence time when selecting products for different system volumes and turnover rates.
Better microbiological control is not about one product or one rule of thumb. It is about understanding the system, interpreting feedback, and matching chemistry to operating reality so performance can be maintained over time.
Listen to the full conversation above. Explore related episodes below. Stay engaged, keep learning, and continue scaling up your knowledge!
Quotes
“You need to understand; listen to the feedback you're getting from the system and then adjust your program appropriately. “
“Don’t be afraid to ask for help because you don't know you don't know everything “
Connect with Dr Jeff Kramer 
Phone: (404)-386-0518
Email: jkramer@mfgchemical.com
Website: https://www.radicalpolymers.com/
LinkedIn: Jeff Kramer | LinkedIn
Guest Resources Mentioned
CTI’s New Biocide Options For Biofouling Control by Jeffrey Kramer
Scaling UP! H2O Resources Mentioned
Scaling UP! H2O Academy video courses
Words of Water with James McDonald
Today's definition refers to the exact chemical amount required for a reaction to proceed to completion with no excess of any reactant. It describes the quantitative relationships between reactants and products. Can you guess the word or phrase?
2026 Events for Water Professionals
Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE.
