Scaling UP! H2O

The podcast where we scale up on knowledge so we don't scale up our systems. Find out why working in Industrial Water Treatment is the best job in the world. Hear industry experts share their knowledge and stories. Learn about technologies, methods, and career journeys. Join podcast host Trace Blackmore, former AWT President, LEED, and CWT every Friday for a new episode.

451 Building a Culture of Innovation and Customer Service with Frank Lecrone 11/21/2025

451 Building a Culture of Innovation and Customer Service with Frank Lecrone What happens when you build a company around one niche, listen obsessively to customers, and never stop improving? In this episode, host Trace Blackmore finally sits down for a full-length conversation with , Founder, President, and CEO of . What started in a small 60' x 60' space in Hanover, Pennsylvania, with three employees, maxed-out credit cards, and endless Staples runs has grown into a 300+-person organization serving industrial water professionals around the world. Frank shares how AquaPhoenix became “the booth everyone wants to be next to” at AWT, why they built their entire business around industrial water treatment instead of trying to be everything to everyone, and how a simple continuous improvement system now generates hundreds of ideas a year from frontline team members. He also pulls back the curtain on acquisitions and private equity, explaining EBITDA in plain language, how to think about “add-backs,” and what owners should understand long before they think about selling. Whether you’re leading a growing company, running a route, or thinking about your own “second chapter,” this conversation is a masterclass in culture, courage, and caring deeply about the people you serve. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 02:20 - Trace Blackmore shares a recap from the recent 2025 AWT Conference, The Hang, and a Blood Donation Story 14:02 - Water You Know with James McDonald 15:20 - Upcoming Conference for Water Professionals 18:16 – Introduction of Frank Lecrone, CEO of AquaPhoenix Scientific (eight years in the making) 24:52 – Why Hanover? 26:59 – Supporting AWT 37:38 – Color-coded caps & QR Codes 42:30 – Learning from mistakes 45:31 – Core Values 48:26 – Acquisitions and Culture 1:03:32 – Valuations and EBITDA Quotes “We didn’t grow by doing everything for everyone. We grew by doing exactly what one market needed and wanted—and then doing it better every year.” “The lack of information is almost always interpreted negatively. That’s why you have to over-communicate, especially during acquisitions.” “EBITDA equals freedom. The more EBITDA you have, the less anybody can tell you what to do with your own company.” “We’re not perfect. We screw things up like everyone else—but we fix it, and we fix it quickly, and we make doing business with us as easy as possible.” “I don’t want to be the smartest person in the room. I want great people around me, giving ideas and pushing things forward, so I’m not the bottleneck.” “Business is like standing in a bathtub while the water rises. It feels fine until it reaches your mouth. The trick is noticing when it’s at your knees and fixing the bottleneck then.” “We give a darn. We have ‘GAS’—Give a #$%@—and if we can make it right and do it better, we absolutely will.” Connect with Frank Lecrone Email: Website: LinkedIn: Guest Resources Mentioned Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: What industrial water treatment word is derived from the Greek word meaning "claw?" 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/39120135

450 Wastewater Advocacy and Innovation with Robin Deal 11/14/2025

450 Wastewater Advocacy and Innovation with Robin Deal “The More You Know” - Robin Deal A million-gallon-a-day perspective, distilled into actionable steps. , AquaPure Product Manager at unpacks how seasoned pros can squeeze more performance—and less sludge—out of industrial wastewater systems without compromising compliance or plant uptime. From “clear water in a jar” to stable discharge in the field Robin details a practical jar-testing workflow: start from upstream processes, target pH using hydroxide/sulfide solubility curves, choose the right coagulant (aluminum, iron, calcium, lanthanum, or organics), and validate against metals/COD/BOD/phosphorus before scaling. The test bench isn’t the finish line; it’s the feasibility gate when you’re treating 150,000+ gpd. Lean wastewater: cost center or controllable system? Commodity choices (lime, alum, ferric) can generate 70–85% more sludge than optimized blends—driving hazardous waste hauling, clogging lines, and shortening pump life. Robin reframes the “penny-per-pound” price war into a total-system economics conversation: sludge recyclability, maintenance cycles, and realistic break-even targets. PFAS: remove now, plan to destroy For hex-chrome platers and other industrial dischargers, Robin shares near-term and emerging options: carbon filtration for immediate removal, evaporation/condensation where capital exists, and destruction pathways under evaluation—advanced oxidation, electrochemical oxidation, “thermobotic agglomeration,” and ball milling—with an eye on evolving limits and cost realities. One Water thinking for manufacturers “Water is water.” Robin introduces the One Water mindset for plant leaders: tighten internal loops, reduce community draw and discharge impact, and align non-contact, potable, and wastewater under one stewardship model. It’s not a club—it’s a decision framework that’s already influencing global brands and drought-stressed regions. Treat each round of testing as a hypothesis check, each chemical as a system lever, and each gallon as a shared resource. That’s how leaders turn compliance into predictable results. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 16:45 - Trace Blackmore shares insights on current industry events, an upcoming conference, the “magic button” idea for user-friendly wastewater control and announces The Hang to build community engagement 17:50 - Water You Know with James McDonald 23:04 - Interview begins: Robin Deal introduced as AquaPure Product Manager, origin story and family context 28:12 - First Jar Test Story 32:17 - Jar testing Workflow 42:34 - One Water concept 54:12 - Regulations Quotes “Just say yes to the job.” “Lime is not a lean.” “Best available technology does not mean best economic.” “So just deep breath, stay calm and do the best that we can do and wait for those regulations to come out because they are coming” “Turn off the water in the polymer tank.” Connect with Robin Deal Email: LinkedIn: Guest Resources Mentioned Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: What is the device called that is installed on the effluent line of an ion exchange unit to prevent resin from ending up downstream where it doesn't belong? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/39029090

449 Michael Bourgeois on AWT Partnerships and Professional Growth 11/07/2025

449 Michael Bourgeois on AWT Partnerships and Professional Growth Get stuck in – Michael Bourgeois, CWT How do standards get written in ways that working water treaters can actually meet? In this conversation, AWT Past President, current Related Trade Organization (RTO) Committee Chair, and Chemco Products Company Operations Manager, , explains how AWT’s liaisons collaborate with peer organizations, so guidance reflects field reality—operations, risk, and achievable compliance. From Field Bags to Board Rooms: Why RTOs Matter Bourgeois outlines the purpose of AWT’s RTO structure: volunteer liaisons track and influence work at groups whose missions overlap with industrial water—CTI, ABMA, ASHRAE, AWWA, ASHE, and others. The aim is simple and practical: make sure member voices are heard so guidance advances health outcomes (e.g., Legionella control) and day-to-day feasibility for service providers and suppliers. Turning Reaction into Proaction Historically, the industry learned about new rules after they landed. Bourgeois details how AWT is shifting to co-authoring cooling-water guidelines with CTI and re-engaging ABMA, so boiler-water limits and methods reflect current technologies and operations. The model: clarify shared goals, contribute content expertise, and formalize collaboration so members get usable documents at member pricing. Concrete Moves: Boiler Water, Healthcare, and More Examples include AWT’s role on ABMA’s Boiler Expo steering committee (with a focused water-treatment training block) and early conversations with ASHE on pathogen control in building and healthcare water systems. He describes how liaisons feed updates into a formal committee cadence, so the AWT Board and members see progress—not just headlines. When working professionals help write the playbook, outcomes improve clients, operators, and public health—and members stop “reacting” to standards they had no hand in shaping. Listen to the full conversation above. Explore related episodes below. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 00:02:28 - Trace Blackmore shares his AWT excitement & community shout-outs 00:05:16 - Water You Know with James McDonald 00:06:44 - The magic of the Scaling Up buttons (why & how to use them) 00:20:25 - North Metal Quarterly Magazine (Grab physical copy by visiting Booth 212) 00:27:00 - Interview starts: Mike Bourgeois (Chemco; AWT Past President; RTO Chair) 00:33:58 - What is the RTO Committee and why it exists 00:36:31 - The 10 formal collaborators + 4–6 informal 00:36:43 - AWWA/ASDWA (Joe Hannigan); Premise plumbing link 00:38:19 - ASHE (healthcare engineering) early wins (Reid Hutchinson) 00:38:47 - ABMA (boilers) momentum (Steve Jobin) + Women of Boilers 00:40:28 - CTI (Mike); CDC (Patsy Root); WEF (Brian Liotta) 00:40:46 - AMPP (formerly NACE) (Jay Farmerie); WQA (Chuck Hamrick) 00:41:19 - ASHRAE (Bill Pearson) & the impact on Std 188 00:45:26 - Principle: Be proactive so standards are achievable for members 00:47:34 - Boiler Expo: half-day on water treatment (economics, pretreatment, failures, regs) 00:50:56 - Where to learn about RTO work 00:54:19 - Volunteers needed: attributes of great liaisons 00:58:48 - Breakthrough: ABMA boiler water guideline refresh (toward ASME alignment) 01:01:02 - Potential collaboration with ASHE on pathogen control guidance 01:01:39 - What Mike’s most excited to see at the Broadmoor 01:02:22 - Mike’s session: new OSHA walk-around rules 01:02:51 - Theme of the conversation: “Get stuck in” (join committees) Quotes “The button is magic—it breaks the ice for you and starts real conversations.” “Talk to every single booth. A year from now, you’ll remember exactly who can help.” “RTO stands for Related Trade Organization—our way to shape the standards that shape us.” “Why write a standard no one can achieve? AWT’s role is to make it achievable.” “If you want to help AWT, get stuck in. Volunteer. It pays back 10 to 100-fold.” “AWT’s RTO liaisons keep members’ interests represented before rules and guidelines are finalized—so they’re practical and achievable.” “Look for committees aligned with your strengths.” Connect with Michael Bourgeois Email: Website: LinkedIn: Guest Resources Mentioned Scaling UP! H2O Resources Mentioned video courses Water You Know with James Questions: What do you call the physical property of matter that is defined as the amount of heat energy required to raise the temperature of a unit mass of a substance by one degree? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/38946990

448 2025 Halloween Special 11/05/2025

448 2025 Halloween Special Holidays don’t usually line up with release day—but this year they did. In this Halloween special, Trace uses the horror-movie trope of the “scary boiler room” to deliver practical, field-tested reminders for safer sampling, clearer thinking, and better decisions in high-heat, low-light spaces. Boiler Rooms, Myths, and Real Risks From Nightmare on Elm Street to Tower of Terror, pop culture loves dim steam, tight corridors, and clangy pipe-labyrinths. Trace contrasts that imagery with what matters to pros: light, ventilation, a stable work surface, and time for observation. He urges listeners to advocate for basics—task lighting, a table, and smarter workflow—so test results are usable, repeatable, and defensible. Sampling That Won’t Scare Your Data Sampling isn’t the job—thinking is. Trace reviews essentials: collect safely (sample coolers when available), fill bottles with no headspace, cool samples to about “hand-holdable” (~100°F) before running tests, and remember temperature and prep sensitivities—especially sulfite tests that use starch. Poor cooling “cooks the potatoes,” skewing readings. Tie every test to a hypothesis about system behavior; use results to prove or disprove what you think is happening. Observation > Automation Don’t just grab a bottle and walk. Log pressures and temperatures (DA/FT), verify blowdown practices (including surface blow and any cooling devices), check the sample cooler, and review boiler logs. Pair disciplined observation with testing so numbers have context. Stretch Past the “Butterfly Line” Halloween also prompts a leadership challenge: if you haven’t felt “butterflies” lately, are you still stretching? Trace revisits public-speaking growth, previews his AWT presentations (presenting craft, Start With Why, Working Genius, and processes), and encourages pros to reframe nerves as excitement on the way to competence. Make the boiler room less cinematic and more professional. Better lighting, better setup, and hypothesis-driven testing produce better calls—and better outcomes for customers. Listen to the full conversation above. Explore related episodes below. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 07:05 - Why Hollywood loves boiler rooms 10:10 — Disney’s Tower of Terror queue through a “boiler room” and hidden Mickeys 13:31 – Don’t just sample – Observe 15:02 - Safety first: sample coolers when available; protect yourself from burns 35:21 - Water You Know with James McDonald 47:05 – Halloween Throwback Connect with Scaling UP! H2O Website: LinkedIn: YouTube: Scaling UP! H2O Resources Mentioned video courses Ted Talk Water You Know with James McDonald Question: What is the pressure of a fluid called that's measured relative to "atmospheric" pressure? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/38856090

447 Unlocking Team Potential with Culture Index with Randi Fargen 10/24/2025

447 Unlocking Team Potential with Culture Index with Randi Fargen Hiring in industrial water is slow, specialized, and expensive to get wrong. In this conversation, executive advisor explains how a two-question, 5–7 minute Culture Index survey becomes an ongoing management and coaching system—not just a hiring screen—so owners cut turnover risk, speed onboarding, and improve day-to-day communication. From “assessment fatigue” to a usable language Most teams dread long assessments. This survey takes minutes and measures four primary traits—autonomy, sociability, pace/patience, conformity—plus three sub-traits (logic, ingenuity, mental stamina). Leaders get a shared vocabulary for why projects stall, what information different people need, and where the team is over-weighted in “gas” (vision/growth) or “brake” (quality/process). Objective data where interviews fail Resumes can be embellished, references are curated, and interviews are where candidates most modify behavior. The survey provides objective, EEOC-compliant data to align role demands with how a person is wired—a first pass for “right person, right seat,” followed by skills and experience checks. Trace shares a driver-hire example where data prevented a costly misfit and made the interview process smoother and more targeted. Turnover, onboarding load, and the health check Randi highlights research she cites with clients: 66% of employees have accepted roles they knew weren’t a fit, and 50% of those left within six months—burning cash and team morale. The fix isn’t one-and-done. Teams re-survey every 3–6 months to read dynamic “job behavior” shifts, diagnose disconnects early, and adjust coaching, workload, or process before problems harden. Coaching at scale, not weaponization Culture Index works best when deployed top-down and organization-wide (not just managers). Teams adopt simple practices—e.g., bringing pattern cards to meetings or adding patterns to email signatures—to reduce friction. A guardrail: never “weaponize the dots.” Use the data to maximize strengths and support challenges; never to excuse behavior or limit someone’s potential. Industry relevance and next steps Because industrial water roles are niche and ramp time is long, using objective behavioral data helps retain talent you’ve already invested in. Randi closes with a free team diagnostic offer for companies that want to “test drive” the approach and leave with actionable insights—regardless of whether they proceed further. Listen to the full conversation above. Explore related episodes below. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 02:01 - Trace Blackmore shares a Legionella Awareness Month recap (most listened yet, high sharing), shout-outs to some guests, note that the CDC recognized Legionella Awareness Month, the origin story from 2020 lockdowns, a call to keep challenging what we “know” 07:52 - Upcoming Events for Water Treatment Professionals 12:51 - Interview with Randi Fargen, Executive Advisor with Culture Index 13:27 - Randi’s self-intro: role and how she helps businesses (“right people, right seats”) 17:02 – Hiring Win; interviews get sharper when profiles guide questions 22:13 – Cost of Turnover 33:42 - What’s measured: four primary traits (A/B/C/D) + three sub-traits (logic/ingenuity/stamina) 41:06 - Gas vs. brake; turning productive tension into quality control 52:51 - Guardrail: never “weaponize the dots”; use data to support, not to excuse or exclude 01:12:21 - Water You Know with James McDonald Quotes “Fully exploited strengths are a far greater value than marginally improved weaknesses.” “Statistically speaking, 98% of the population has less autonomy than you do.” “The second this is weaponized; the program is dead within your organization.” “This isn’t something, it’s not a magic wand, it’s not a magic bullet… This is a marathon, not a sprint.” Connect with Randi Fargen Phone: 1(303) 242 0346 Email: Website: LinkedIn: Guest Resources Mentioned Program Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: What is the molar mass of water? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/38764200

446 Leveraging the Culture Index for Business Success with Danielle Scimeca and Conor Parrish 10/17/2025

446 Leveraging the Culture Index for Business Success with Danielle Scimeca and Conor Parrish How do you make “right person, right seat” a repeatable system—not a hope? ’s (President) and returning guest (Chief Growth Officer) share how the Culture Index became a decisive tool for coaching, hiring, and a company-wide restructure. If you lead field service, customer service, or operations in industrial water, this conversation offers practical patterns you can apply the next time a role feels misaligned or a 1:1 stall on surface-level updates. From intuition to instrumentation Trace opens with the origin story and quickly moves to why Danielle and Conor adopted the Culture Index. Conor outlines the survey’s core traits (A, B, C, D), EU (energy units), logic, and ingenuity—and how those readings map to daily work. The team now enters 1:1s with data, not guesswork, and uses pattern shifts (e.g., crossing the bell-curve center line) as objective prompts to discuss burnout risk, disengagement, or role fit. Coaching that respects how people actually work Quarterly surveys provide a shared language for conflict and pace. Danielle and Conor show how “high-D vs. low-D” disagreements de-escalate when both sides name the pattern and adjust the level of detail or speed. The same framework helps leaders spot “quiet quitting” signals (e.g., EU changes) early, address them with empathy, and—when necessary—make seat changes with clarity. Hiring with a C-Job—and holding the line For open roles, they build a “C-job” (ideal pattern) and filter applicants by percentage match before reading résumés. That slows the front end but saves cycles by preventing mis-fit first interviews, reduces turnover, and improves team performance. The hardest lesson? When they ignored the pattern and hired outside the profile, they regretted it. Restructure at scale—faster, with fewer re-hires Armed with data, Fact Water accelerated a difficult restructure (significant field and customer-service turnover) and refilled seats against the right patterns. Outcomes included better alignment, happier team members, and fewer escalations. The same insights even improved communication at home—proof the temperament model applies beyond work. Tools don’t lead—leaders do. The Culture Index gave Danielle and Conor the transparency and conviction to act sooner and coach smarter. Listen to the full conversation above. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 02:24 - Trace Blackmore shares Industrial Water Week recap & #IWW25 highlights 13:37 - Water You Know with James McDonald 14:53 - Upcoming Events for Water Treatment Professionals 21:22 – Interview starts: Danielle Scimeca & Conor Parrish of Fact Water Co 24:46 – Why Culture Index 26:16 - Culture Index Overview 36:11 – Coaching Use: Data-Drive 1:1s and pattern shifts 44:36 – Hiring Use: C-Job Profiles 47:49 – Slower Hiring vs. Lower Turnover: lessons learned 53:46 – Real Example: High- D vs. Low-D communication conflict Quotes Conor Parrish: "High level culture index is a tool that we use. It starts with the culture index survey." Danielle Scimeca: “The program forces you to make tough decisions… you deserve to be in a job that you find fulfilling.” Conor Parrish: “HR isn’t doing first interviews with 30 people—they’re doing first interviews with three to five.” Conor Parrish: “There’s so much more to it the more you go… I’m learning something new every day” Danielle Scimeca: “If you’re not ready to make changes, it might not be the right time to do it.” Connect with Conor Parrish Email: Website: LinkedIn: Connect with Danielle Scimeca Email: Website: LinkedIn: Guest Resources Mentioned Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: What do we call the liquid formed after steam does its work and has cooled below its dew point? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/38522140

445 Industrial Water Week 2025: Careers Friday 10/10/2025

445 Industrial Water Week 2025: Careers Friday Industrial Water Week 2025: Careers Friday brings the celebration back to first principles—mentors, disciplined training, and field diagnostics that go beyond the screen. Trace reflects on the people who invested in his craft, recognizes guest contributors across the week, and issues a practical challenge to invest in one new professional before the day ends. Foundations that Compound A candid mentorship story anchors today’s episode. Trace recalls how early-career intimidation turned into decades of teaching fundamentals and math at AWT—proof that asking better questions grows better practitioners. Careers Friday becomes a prompt to text the person who built your foundation—and to be that person for someone else. Fieldcraft Over Flash: A Detective H2O Lesson The Detective H2O case distills high-value diagnostics for cooling systems: TTPC biocide can mask PTSA and fool controllers into overfeeding inhibitor; missing blowdown lockout during biocide feed wastes product; and stabilized bromine can become over-stabilized in long-HTI systems—driving ORP spikes, corrosion risk, and poor microbial control. Technology is essential, but interpretation is the craft. Community Voices and a Career Pledge Careers Friday features greetings from industry professionals and closes with Water You Know, a reminder that water often carries purchased energy (heat, cooling, pressure, flow, pre-treatment) that leaders must account for. The day ends with a clear ask: celebrate your mentors, share your origin story with #IWW25 and #ScalingUpH2O, and pledge to help one newcomer discover industrial water treatment. Durable careers are built on shared knowledge, thoughtful diagnostics, and intentional mentorship. Use today to do all three. Listen to the full conversation above. Explore related episodes below. Stay engaged, keep learning, and continue scaling up your knowledge! Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 02:20 — Opening: Industrial Water Week recap (Pretreatment, Boiler, Cooling, Wastewater) leading into Careers Friday. 03:15 — Community recognition: Scaling Up Nation “20,000+ members” and daily celebration via #IWW25 and #ScalingUpH2O. 05:20 — Careers Friday actions: take photos with equipment, mentors, or customers; share to celebrate the craft. 05:29 — Team traditions: the Industrial Water Week cake (including the infamous “water cake” anecdote). 09:16 — Mentorship story: meeting Bruce Ketrick Sr. and Jay Farmery; intimidation becomes investment. 13:12 — Writing the Fundamentals program with Mark Lewis to build durable entry-level foundations. 14:18 — Personal note: when Trace’s father passed, how Bruce showed up—mentorship beyond the classroom. 16:15 — Careers greetings begin (Lee Bainbrigge, SMS Environmental): be open-minded, keep learning, focus on customer assurance. 18:07 — Episode reference: Lee’s prior appearance (Ep. 370) for Legionella perspectives. 18:21 — Careers greeting (Kalpna Solanki): environmental operator roles as purposeful, global, and essential. 21:39 — Detective H2O — The Case of Knowing It All begins. 38:21 — CWT pathway: free prep resource and 100-question practice exam walkthrough . 42:46 — Water You Know with James McDonald 44:38 — Gratitude for James McDonald’s ongoing community impact. 45:04 — Careers Friday challenge: thank your mentors; post your origin story with #IWW25 and #ScalingUpH2O. 46:15 — Final pledge: help one person discover industrial water treatment this week. Connect with Mike Taraszki Phone: 510.368.4549 Email: Website: LinkedIn: Connect with Kalpna Solanki Phone: 778.688.9196 Email: LinkedIn: Connect with Lee Bainbrigge Email: Website: LinkedIn: Connect with James Courtney Phone: +1 443 878 2407 Email: Website: LinkedIn: Connect with Laith Charles Phone: 941-301-1309 Email: YouTube: Connect with Mark Lewis Phone: 704.322.5406 Email: Website: LinkedIn: Connect with James McDonald Email: Website: LinkedIn: Links Mentioned video courses Water You Know with James McDonald Question: What forms of purchased energy may be present in water? /episode/index/show/scalingup/id/38476250

444 Industrial Water Week 2025: Wastewater Thursday 10/09/2025

444 Industrial Water Week 2025: Wastewater Thursday Wastewater isn’t an endpoint—it’s a decision point. On Wastewater Thursday, host Trace Blackmore, CWT sharpens the operator’s toolkit with field-tested lessons: dose by mechanism, verify by sampling discipline, and use wastewater’s fast feedback to protect quality, cost, and permits. Sampling discipline protects credibility Trace recounts an early-career moment when an inspector sampled the wrong location, triggering alarms. Immediate, methodical resampling—guided by logs and a clear process map—proved the system was in spec. The leadership takeaway: embed verification before escalation. Clear sampling points, time-stamped logs, and a rapid “reproduce the reading” drill turn uncertainty into clarity. Mechanism over myth: coagulant control In a new Detective H2O case, James McDonald explains why overfeeding coagulant collapses floc. When particles swing past neutral, like charges repel again and settling stalls. The fix is not “more chemistry,” but right-sizing dose to production and confirming with jar tests at the correct take-off point. From discharge to resource Greetings from past guests reinforce the shift under way. Arnaud Valleteau de Moulliac (Veolia Water Technology) frames wastewater as a local, decarbonized resource—with energy-positive plants and reuse as standard practice. Steve Russell (Kiewit) notes supply pressure will push even deeper recycling. Mark Lewis, CWT (Southeastern Laboratories) underscores wastewater’s advantage: “If you treat it, you see it.” Make wastewater a reliable, fast-feedback control loop—rooted in charge balance, sampling rigor, and reuse thinking. Listen to the full conversation above. Explore related episodes below. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps: 02:17 — Welcome to Wastewater Thursday and the IWW25 theme: “From foundations to futures.” 03:03 — Why wastewater is “the restart”: cleaning for reuse and sustainability. 04:24 — “Every drop counts from influent to effluent” — defining the professional mandate. 05:12 — Field story setup: jar testing with Trace’s father; early lessons. 06:05 — Crisis call: bad regulatory number traced to wrong sampling location. 08:54 — Guest greeting: Arnaud Valleteau de Moulliac (Veolia) on energy-positive, reuse-driven futures. 10:25 — Guest greeting: Steve Russell (Kiewit) on permits, mass balances, and supply-driven recycling. 12:09 — Guest greeting: Mark Lewis, CWT (Southeastern Laboratories) on jar tests and product selection. 14:40 — Detective H2O: The case of too much of a good thing 20:17 — Mechanism lesson: charge neutralization window; like-charge repulsion returns when overdosed. 21:36 — Action: reduce dose; account for residence time; restore performance. 24:29 — IWW25 community prompt: post a safety-approved photo with wastewater equipment; use tags. Connect with Mark Lewis Phone: 704.322.5406 Email: Website: LinkedIn: Connect with Steve Russell Phone: 913.689.4533 Email: Website: LinkedIn: Connect with Arnaud Valleteau de Moulliac Email: Website: LinkedIn: Links Mentioned video courses /episode/index/show/scalingup/id/38475730

443 Industrial Water Week 2025: Cooling Wednesday 10/08/2025

443 Industrial Water Week 2025: Cooling Wednesday Cooling Wednesday is about performance, protection, and proof. Trace Blackmore invites the Nation to get hands-on with cooling equipment and share field photos while offering a practical reminder: learn to navigate the chiller’s user interface—because it’s your fastest route to actionable diagnostics, documentation, and energy impact. Reading the Chiller UI—From Intimidation to Insight Modern microprocessor interfaces reveal real-time and historical data that matter to heat transfer: temperatures, loading, and power trends. If you’ve avoided the panel out of fear of “shutting something down,” ask a chiller tech to walk you through the specific unit on site. Once comfortable, log key parameters on every visit and use the trend history to spot changes before they become outages. Proving Value with Clean Heat Transfer and Measured Energy For new or troubled accounts, record energy use during dirty conditions, then maintain the same measurements as the system is cleaned and stabilized. Month-over-month comparisons at similar loads become hard proof that treatment quality translates to lower operating costs—and that contract value aligns with measurable savings. Cooling Wisdom from the Field Guest greetings highlight real-world lessons: avoid shipping sample bottles in flimsy packaging (they’re heavier full than empty), respect the complexity of cooling treatment by breaking it into critical actions, and remember that underfeeding biocides invites biofilm—and problems like foaming—while proper dosing and verification (e.g., dip slides) restores stability. Celebrate—and Document Share your favorite cooling tower or chiller photo with #IWW25 and #ScalingUPH2O. Then, turn celebration into discipline: capture UI data, maintain trend logs, and use the numbers to defend decisions, budgets, and results. Listen to the full conversation above. Explore related episodes below. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 02:01 — Kicking off Cooling Wednesday and the #IWW25 photo invite (show your cooling towers/chillers). Why it matters: community learning and pride in craft. 03:22 — Why cooling matters: performance, protection, livability. Why it matters: framing the operational stakes of heat transfer. 03:46 — Willis Carrier’s 1902 humidity control origin story. Why it matters: cooling began as a manufacturing quality solution. 09:54 — Guest greeting: Juan Menezes (Nalco Water, an Ecolab company) on a low-pH excursion and recovery. Why it matters: pH control and response discipline. 11:13 — Guest greeting: Michael Lowenstein (QLabs) PSA on shipping Legionella samples securely. Why it matters: sample integrity = valid data. 12:22 — Guest greeting: Mike Standish (Radical Polymers/MFG) on complexity, simplifying actions, and predictive AI. Why it matters: clarity first; analytics next. 17: 11 – Detective H2O: The Case of Unwanted Foam Party 29:20 — Wrap: keep celebrating; post your cooling equipment; Wastewater Thursday is next. Why it matters: momentum through the week. Connect with Juan Meneses Phone: 337.309.9619 Email: Website: LinkedIn: Connect with Michael Loewenstein Phone: +1 513 207 4943 Email: Website: LinkedIn: Connect with Mike Standish Phone: 423.316.9877 Email: Website: LinkedIn: Links Mentioned video courses /episode/index/show/scalingup/id/38475290

442 Industrial Water Week 2025: Boiler Tuesday 10/07/2025

442 Industrial Water Week 2025: Boiler Tuesday Boiler rooms reward clarity: how many BTUs from the flame actually arrive in steam—and stay there to do useful work? For Boiler Tuesday, Trace Blackmore, CWT, treats boiler care as heat-transfer management across the full train, from feedwater and deaeration to distribution and condensate return, with dry steam as the operational benchmark. Heat Transfer Is a Leadership Metric Dry steam isn’t a detail; it’s throughput. Steam on its worst day carries ~1,150 BTUs while hot water on its best day carries ~180 BTUs. When carryover creates wet steam, production loses energy at the point of use. Treating “BTUs-in-steam” as a shared KPI aligns maintenance, operations, and finance around the same outcome: efficient work. The Steam Train: Protect the Interfaces Trace maps the sequence—pretreatment → feedwater/DA → boiler → steam lines → condensate return—and explains where heat transfer is taxed when fouling or poor practices creep in. Recover condensate BTUs, verify deaerator performance, keep tube interfaces clean, and protect dryness at end users. Each interface preserved is energy returned to work. Field Perspectives & Safety Concise greetings from global practitioners reinforce fundamentals and vigilance. Barry Higgins underscores soft, high-quality water for “fluffy steam.” Ivan Morales contrasts OTSGs with conventional boilers and the implications for steam quality. Ben Frieders offers a memorable safety reminder: disciplined restarts and gasket integrity are non-negotiable in steam environments. Boiler Tuesday is a call to manage heat-transfer efficiency, not just chemistry. Protect interfaces, speak in BTUs, and make dryness measurable where the work happens. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 02:20 — Welcome and IWW25 context; Boiler Tuesday focus (why: frame the professional lens for the week). 03:46 — “Heat transfer efficiency managers”: defining the water treater’s job (why: reframes role beyond chemistry) 08:13 — Technology parity; execution and knowledge as differentiators (why: invest in people and practice). 09:59 — The train: feedwater/DA, boiler, lines, condensate return (why: systems thinking prevents local optimization) 12:52 — Guest greetings begin: international and cross-industry viewpoints (why: broaden operating context). 14:04 — Barry Higgins: soft water for “fluffy steam” (why: pretreatment quality → steam quality). 16:18 — Ivan Morales: OTSG vs conventional cycles and steam quality differences (why: choose tech with eyes open). 17:36 — Ben Frieders: post-inspection restart incident and safety lesson (why: operational discipline in steam). 20:19 — Detective H2O: The Case of Having The Blues 25:07 — Boiler Tuesday call to action: share photos, use IWW25 hashtag (why: community and practice sharing). Connect with Barry Higgins Phone: +353 87 987 8606 Email: Website: LinkedIn: Connect with Ivan Morales Website: LinkedIn: Connect with Ben Frieders Phone: (317) 719-1452 Email: Website: LinkedIn: Links Mentioned video courses /episode/index/show/scalingup/id/38450375

441 Industrial Water Week 2025: Pretreatment Monday 10/06/2025

441 Industrial Water Week 2025: Pretreatment Monday is here—and Day 1 is Pretreatment Monday. This special episode sets the tone for the week with specific ways to celebrate as a team, sharpen field practices, and share what you do with the people who matter most. Celebrate with purpose Host Trace Blackmore outlines simple, high-signal actions: take a field photo with your pretreatment gear, tag it #IWW25, #IndustrialWaterWeek, and #ScalingUPH2O, and post it today! Inside your company chat (Slack, group text, etc.), mark each day’s theme so momentum builds across Boiler Tuesday, Cooling Wednesday, Wastewater Thursday, and Careers Friday. Foundations to futures This year’s theme—Water’s Industrial Journey: From Foundations to Futures—is a prompt to audit your own growth. Trace describes the shift from “knowing” to “understanding” when fundamentals interlock, and challenges veterans and newcomers to keep learning in an ever-changing field. You’ll hear a Pretreatment Monday greeting from Tessa Nge of HOH Water Technology, plus the debut of a new Detective H2O case, The Case of the Singing Canary. Follow along on LinkedIn and guess the guest voices—Trace reveals them on Friday. Whether you bake a cake for your crew or host a brief daily stand-up, make the week visible. The work you do improves reliability, energy use, and water stewardship—worth celebrating and worth doing well. Want to learn more about Industrial Water Week? Visit the free Resources dropdown at to explore all things Pretreatment, Boilers, Cooling, Wastewater, and Careers in water. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 01:53 - Trace Blackmore welcome everyone to the Industrial Water Week: Scaling UP H2O as official place to celebrate 05:55 – Field Photo Prompt: Post Pretreatment Equipment Shots; tag #IWW25, #IndustrialWaterWeek, and #ScalingUPH2O 19:29 – Guest Greeting: Tessa Nge (HOH Water Technology) 25:33 – Detective H2O: The Case of the Singing Canary Connect with Tessa Nge Phone: +1 224-545-7870 Email: LinkedIn: Links Mentioned video courses /episode/index/show/scalingup/id/38447635

440 Mental Health in the Workplace with Dr. Andy Melton 10/03/2025

440 Mental Health in the Workplace with Dr. Andy Melton The best leaders are the ones that can hold space for both—care personally and challenge directly. Work never happens in a vacuum. Field calls, customer pressure, travel, and deadlines compound the very real mental load carried by water professionals. In this conversation, , a professional counselor and executive coach at —shares clear, practical ways leaders and teams can recognize mental health warning signs, set the right boundaries, and respond with care without stepping outside their role. Care Personally, Challenge Directly—Inside Clear Boundaries Managers aren’t neutral parties, and that matters. Andy explains the built-in conflict of interest when a supervisor probes too deeply into an employee’s personal struggles. You still need to check in—but do it in role: use open-ended, performance-anchored questions (“What’s been challenging for you lately?”), document observations, and offer resources instead of diagnoses. He also highlights Kim Scott’s “” frame—care personally and challenge directly—as a durable leadership posture for tough conversations. Spotting Decline Early—Behavioral, Cognitive, Physical Before missed KPIs and callbacks spike, there are tells: sudden drops in productivity, withdrawal, irritability, rising absence/tardiness, markedly negative self-talk, and physical complaints (fatigue, headaches, stomach issues). Andy shares a simple “dashboard” self-check—sleep and eating patterns—plus trackable 1–10 scales for stress, energy, engagement, and mood stability to catch trends early. When It’s Serious—Safe Paths and Resources Anonymous surveys can surface urgent risks—including suicidality. Andy outlines responsible next steps: widen communication, invite follow-ups, and immediately involve a mental health professional or crisis resources. Know the number 988 and your local mobile crisis team information; publish those options prominently so help is never far away. Grounding Under Load—3 Techniques You Can Use Anywhere For anxiety (mind racing ahead) and depression (mind stuck in the past), uniting mind and body in the present increases bandwidth. Andy teaches three job-friendly tools: the , a five-senses “,” and a head-to-toe “.” Each can be done discreetly at a desk, in a service truck, or before a customer meeting. Strong operations require strong people. Build a culture that normalizes check-ins, provides resources, and keeps performance expectations clear. That’s how teams protect each other and maintain reliability in the field. Listen to the full conversation above. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 02:20 - Trace welcome Industrial Water Week is next week and why it's our "Super Bowl" 11:38 — Water You Know with James McDonald 13: 11 - Upcoming Events for Water Treatment Professionals 15:14 - Introduction for Dr. Andy Melton 15:35 - Andy's background 19:06 - Why mental health is hard to discuss at work; stigma and judgment 21:40 - Cognitive/physical signs: negative self-talk, fatigue, headaches, stomach issues 23:33 — Why self-awareness is hard; “mirror” idea of counseling/coaching 24:21 — Self “dashboard”: sleep and eating as early indicators 26:22 — Employer question: caring without crossing the line 31:44 — Impact on teammates and operations; why the talk still must happen 32:06 — Culture: build trust so care is believed 36:12 — Psychological safety: education via outside counselors/coaches; offer EAPs 42:07 — 988 explained; local mobile crisis teams and how they respond 45:06 — Awareness first: listen to body; define “stress” simply 48:27 — Grounding overview: techniques to reunite mind and body Quotes Struggles in mental health still have stigma… but I do think there are ways to handle this sensitive subject in the workplace. It is really challenging as an employer to be a neutral sort of resource in someone’s life. Connect with Dr. Andy Melton Phone: 615-669-4105 Email: Website: LinkedIn: Guest Resources Mentioned Scaling UP! H2O Resources Mentioned video courses Water You Know with James Question: What do you call the waste stream coming out of a reverse osmosis unit? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/38433900

439 Innovating Water for Smart Cities: Christine McHugh’s Vision 09/26/2025

439 Innovating Water for Smart Cities: Christine McHugh’s Vision What happens when cities become “networked”—and water systems start telling us what they need in real time? In this episode, Trace Blackmore speaks with about practical smart-city strategies for water: real-time monitoring, digital twins, and IoT/AI approaches that turn Legionella control from periodic testing into continuous risk management. Christine frames smart water not as gadgets, but as a disciplined, data-driven process that improves human health, operational efficiency, and insurability. Building the “Networked” City: A Practical Definition Christine defines a smart city as a networked one—linking health, energy, waste, and water through technology that measures and correlates across systems. The aim isn’t novelty; it’s safer drinking water and safer water environments via better data and faster decisions. Digital twins, decentralized treatment, and AI-enabled pattern recognition help teams move from “single point-in-time readings” to persistent trends they can act on. Legionella Risk, Reframed as Strategy Most water programs still sample periodically, waiting days for results. Christine argues the future is pattern-based, proactive control: track temperature, stagnation/flow, and disinfectant continuously; intervene when pattern thresholds indicate elevated risk. This lens aligns water quality, human wellness, and insurance risk reduction, encouraging property insurers and building owners to incentivize water science as part of smart-building operations. From Sensors to Sense-Making: Hierarchy, Data Lakes, and Reporting Adding devices isn’t enough. Christine stresses a hierarchy of sensors and data governance so operations, engineering, and ESG teams aren’t running conflicting reports from siloed sources (BMS vs. cloud dashboards). Her model: create a data lake with agreed-upon sources of truth and standardized outputs so every stakeholder “sees the same movie.” Case Studies & What “Good” Looks Like Christine highlights programs that combined water management plans, continuous disinfectant monitoring, and campus-scale digital twins—reducing manual tests, achieving compliance, and cutting consumption. European hospitals using IoT on hot-water systems report faster compliance and fewer manual interventions. The pattern: real-time insight + trained people + maintenance and reporting contracts = measurable risk reduction. Cybersecurity: Close the Back Doors Smart water raises legitimate cyber concerns. Christine’s guidance: encrypt all sensor communications, hire experts to penetration-test your own systems, and watch for unexpected bridges (e.g., HVAC or even “non-critical” devices) into critical networks. OT/IT segmentation, alert transparency, and a culture of continuous testing matter as much as the sensors themselves. Public–Private Partnerships (with Academia) The fastest path to adoption pairs public oversight and access to infrastructure with private-sector technology and capital—and an academic partner for research and validation. Clear performance metrics and maintained as-builts keep pilots honest and scalable. Resilience: Droughts, Floods, and Stormwater Smart networks matter beyond Legionella. Real-time consumption, leak detection, and pressure management minimize waste during droughts; stormwater and wastewater sensors prevent overflows that contaminate receiving waters during floods. Long-running sensor programs abroad show how a single resort area eliminated contamination events by instrumenting the system and responding to alerts. Emerging Tech to Watch From self-healing pipes and biosensors to drone inspections and AI-orchestrated networks, Christine sees water systems becoming more like natural ecosystems—self-regulating, adaptive, and resilient—while humans supervise exceptions and validate performance. For industrial water professionals, the takeaway is clear: treat smart water as an integrated risk-management system, not a pile of devices. Invest in sensor hierarchy, unified data, and team training, and align the work with safety and insurance outcomes. That’s how you protect people, performance, and the balance sheet. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 02:37 - Trace Blackmore kicks off the episode by reminiscing about the TV show Leave It to Beaver and how families used to watch together in the 1950s. 08:40 - Water You Know with James McDonald 09:48 - Upcoming Events for Water Treatment Professionals 12:20 - Interview with Christine McHugh, CEO of White Strand Development 13:03 - What Is a Smart City? 15:13 - Risk Reduction as Strategy 16:23 – Real-Time Monitoring: Core Controls 17:06 - Smart Fixtures & “Only When Needed” Flushing 19:28 — Duplication, BMS vs Cloud, Data Governance 25:03 — Case Studies: VT & Copenhagen University Hospital 31:59— Cybersecurity: Water Systems at Risk 40:21— City Resilience: Drought & Flooding 41:59 — Emerging Tech to Watch Quotes “Technology will give us real-time patterns, and… by just having that pattern recognition, we have power to be more proactive.” “We really should be trying to break into our own system or hiring people to break into our own system… the bad guys will find it as well.” “Creating a water system that's more like a natural ecosystem… self-regulating, adaptive, and maximizes both efficiency and resiliency.” Connect with Christine McHugh Phone: 9179409383 Email: Website: LinkedIn: Guest Resources Mentioned Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: What type of resin is primarily used in a sodium zeolite water softener? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/38356405

438 Innovative Water Treatment Chemistry with Matheus Paschoalino 09/19/2025

438 Innovative Water Treatment Chemistry with Matheus Paschoalino Can a carbon-negative, bio-based molecule replace legacy phosphonates and help you use less azole—without sacrificing corrosion performance? In this episode, host , welcomes Senior Business Development Manager and Microbial Control SME of , to unpack polyhydroxycarboxylic acids (PHCs) and how they’re changing cooling-water programs from the field up. We cover HEDP replacement in light-duty systems, azole enhancement in copper-challenged waters, a second-generation cut for heavy-duty heat flux, and PHC behavior with oxidizers and non-oxidizer biocides. From Bioforge to Basin: How PHCs Are Made and Why It Matters Paschoalino explains Solugen’s chemo-enzymatic “Bioforge” approach that oxidizes sugars (corn-syrup feedstock) into PHCs with very high yield and no practical byproducts—a pathway validated as carbon-negative. He outlines how different “cuts” (monoacid-rich vs. diacid-rich) map to different use cases, and notes current manufacturing capacity and adoption across hundreds of towers. Replacing HEDP in Light-Duty Programs For hospitals, HVAC, and other light-duty systems, PHCs have fully replaced HEDP as the anodic corrosion inhibitor while keeping PBTC for scale, enabling lower total phosphorus formulations with equal or better performance compared to status-quo organics. Azole Enhancement, Free Copper, and Real-World Cost Field work showed PHCs chelate metals quickly, protecting azole demand when free copper is present (e.g., after oxidizer flushing) and reducing expensive azole overdosing. One university case dropped an adjunct 8-ppm azole feed by pairing the base 3–4 ppm azole with PHC, yielding both corrosion control and lower discharge costs. Second-Generation PHCs for Heavy-Duty Heat Flux (Toward “Neutral Phosphorus”) At higher heat flux and stabilized-phosphate conditions, a diacid-rich second-generation PHC proved more stable, enabling orthophosphate reduction and opening a path toward “neutral phosphorus” programs that leverage background phosphate in municipal make-up. Bench data also show synergy with trace metals (e.g., zinc). Biocide Potentiation and Where It Works Best PHCs remain stable with oxidizers like chlorine dioxide and bleach. Their most compelling synergy shows up with non-oxidizers and peracetic acid (PAA): as a biocide potentiator, PHCs can reduce the need to overdose actives such as THPS, glutaraldehyde, quats, and DBNPA by first complexing interfering metals (e.g., Fe/FeS), letting the biocide perform as intended. Not “Bug Food”: Pilot Cooling Towers and Oxidizer Demand To address the industry’s biggest concern with bio-based chemistries, Solugen ran side-by-side outdoor pilot cooling towers under identical bleach control. Result: comparable oxidizer usage and consistently low counts versus HEDP—evidence that PHCs don’t fuel biofilm. Chelation Mechanics, Polymer Savings, and White Rust PHCs chelate beyond acid-group stoichiometry thanks to multiple hydroxyls and conformational effects—critical for controlling dissolved metals and protecting films. In stressed heat-flux/chlorine conditions, PHCs reduced calcium-phosphate fouling versus HEDP, often allowing polymer dosage cuts. Early data also show promise for white-rust mitigation on galvanized systems, with the diacid-rich cut delivering the strongest reductions. For practitioners, the message is pragmatic: PHCs aren’t “lab curiosities.” They’re fielded at scale, enabling lower-phosphorus programs, protecting costly azole inventories, widening the operational window under oxidizer stress, and potentiating select biocides—while staying compatible with common metals. If you manage cooling assets under cost, compliance, and performance pressure, this episode gives you a clear technical playbook to evaluate. Listen now, review the papers in the show notes, and test a pilot where it counts—on your heat exchangers. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 02:15 - Trace Blackmore shares a quick personal open: spotting the Goodyear Blimp (100th anniversary), using memories as fuel rather than limits, and a mindset reset around the word “can’t.” 06:42 - Upcoming Events for Water Treatment Professionals 09:23 - Water You Know with James McDonald 11:41 - Interview with Matheus Paschoalino, Senior Business Development Manager and Microbial Control SME of Solugen 12:02 - HEDP replacement in light-duty programs; lower total phosphorus without losing performance 19:13 - Heavy-duty heat flux: second-generation (diacid-rich) PHCs and reducing orthophosphate 20:39 - “Neutral phosphorus” approach 27:42 - Biocide potentiation: synergy with PAA; strongest effects with non-oxidizers (e.g., THPS) 33:03 - “Bug food?” Pilot side-by-side cooling towers (Houston) 37:39 - HEDP systems fouled with calcium phosphate while PHC system showed only minor patching (CTI paper) 41:44 - Early evidence: white-rust mitigation on galvanized systems (seeking field partners) Quotes “Use your past as history, not as a limiter.” - Trace Blackmore “Plan where you’ll be; you never know what you’ll learn or who you’ll meet.” - Trace Blackmore “First-gen PHCs let us replace HEDP in light-duty programs and keep performance with lower total phosphorus.” - Matheus Paschoalino “Non-oxidizing biocides work best with PHCs—we target the metals first so you stop over-dosing the biocide.” - Matheus Paschoalino “We like to be very conservative… we start with the laboratory; we start with light duty. Now we are going to heavy duty.” Connect with Matheus Paschoalino, PhD Phone: 14847193979 Email: Website: LinkedIn: Guest Resources Mentioned Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: Back in the day, what was the treatment used for corrosion inhibition in cooling water systems that was banned around 1985 in the United States from widespread use due to its toxicological impact? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/38269345

437 Redefining HR: The Key to Talent & Culture in Water Treatment 09/12/2025

437 Redefining HR: The Key to Talent & Culture in Water Treatment What if HR wasn’t the department you dreaded — but the partner that helped your team thrive? In this episode of Scaling UP! H2O, host Trace Blackmore welcomes , HR Director at , to explore how human resources can be a strategic driver of talent, culture, and profitability in the water treatment industry. Redefining HR’s Role Tia shares her journey into water treatment and how she built HOH’s HR department from the ground up. Instead of treating HR as a compliance function, she reframed it as a leadership partner—focused on employee connections, transparent communication, and culture building. From structured check-ins at 30, 60, and 90 days to coaching managers and bridging communication gaps, her approach ensures employees feel supported, heard, and connected. Culture as Competitive Advantage HOH’s success story demonstrates how culture directly shapes business outcomes. Tia explains how open-book management, employee engagement surveys, and intentional recognition programs have increased retention, profitability, and trust across the organization. By aligning HR strategies with EOS (Entrepreneurial Operating System), HOH has cultivated an environment where employees thrive and deliver exceptional service. Talent, Retention, and the Future of HR Finding and retaining the right people remains one of the industry’s biggest challenges. Tia outlines the importance of a clear employee value proposition, authentic recruiting practices, and a commitment to work-life balance. She also discusses how HR will evolve over the next decade, balancing automation with the irreplaceable human element of caring for people. Dream Management and Employee Growth As a Certified Dream Manager, Tia integrates personal growth with professional development. By helping employees pursue their own dreams, HOH has fostered deeper engagement, loyalty, and breakthroughs that extend far beyond the workplace. Conclusion For leaders in the water treatment industry, this episode challenges you to view HR not as a cost center, but as a powerful lever for long-term success. Strategic HR practices can reduce turnover, build culture, and give your organization a competitive edge. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 02:28 - Trace Blackmore welcomes listeners, shares personal “sharpen the saw” growth theme 04:53 - Sharpen-the-saw story 08:10 - Water You Know with James McDonald 10:05 - Upcoming Events for Water Treatment Professionals 13:15 - Interview with a friend and Rising Tide Mastermind member Tia Amundson, HR Director, HOH Water Technology 13:30 - HR as employee connection + leadership alignment, not a “principal’s office” 16:32 - From hiring to long-term care 19:14 - Coaching managers 23:49 - Turnover → P&L 33:12 – Recruitment Realities 44:03 – Dream Manager Program 48:11 – Overcoming Skepticism 50:02 – The Future of HR 51:13 – Start/Stop for HR 52:50 – Foundational operating system (EOS) first Quotes “HR isn’t about punishment—it’s about building trust, culture, and strategic advantage.” “Pour into your employees, and they will pour into their work. That discretionary effort is what differentiates great companies.” “Open communication and transparency aren’t soft skills—they’re the foundation of an intentional culture.” “We started this interview saying we’d shatter how people think about HR—and I think we’ve shattered about a dozen things already.” “When you engage employees in their personal dreams, you directly impact workplace engagement.” Connect with Tia Amundson Phone: +12247721377 Email: Website: LinkedIn: Guest Resources Mentioned Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: What are some reasons for softener resin beads to crack? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/38126150

436 Raising the Bar: Legionella Management & Industry Standards 09/05/2025

436 Raising the Bar: Legionella Management & Industry Standards With those words, Jemma Tennant highlights one of the most profound differences between Legionella management in Europe and the United States. In this episode of Scaling UP! H2O, host Trace Blackmore welcomes , Chair of the Water Management Society (WMSoc), to explore how legislation, enforcement, and professional training shape the fight against Legionella. Proactive Regulation and Duty of Care The UK treats Legionella as a foreseeable and preventable risk. Jemma explains how laws like the Health and Safety at Work Act and COSHH Regulations require mandatory Legionella risk assessments, temperature monitoring, and written control schemes—even when no cases have occurred. This contrasts with the U.S., where ASHRAE 188 serves as guidance rather than enforceable law, often triggering enforcement only after outbreaks. Jemma shares a case study where a housing association was fined £1.2 million despite no recorded illness, underscoring the UK’s proactive stance on protecting public health. Hospitals, Design, and Emerging Challenges From hospital plumbing layouts to new “waterless” intensive care units, Jemma details how design choices can either mitigate or magnify waterborne risk. Scotland’s model of involving water safety groups at the design stage provides a proactive example for healthcare worldwide. She also outlines how climate change, net-zero initiatives, and rising ambient temperatures are complicating control strategies across Europe. Raising Standards Through Collaboration As Chair of WMSoc, Jemma is leading efforts to raise industry standards and reverse what she calls a “race to the bottom.” She describes partnerships with AWT in the U.S. and LMAG in Australia to share expertise across borders. The episode also explores her pursuit of the Certified Water Technologist (CWT) credential and her vision for adapting the certification for UK professionals. Conclusion This conversation is a call to action for water treatment professionals everywhere: regulations, standards, and collaboration matter. Whether in cooling towers, hospitals, or housing estates, Legionella management requires vigilance, shared knowledge, and a commitment to raising the bar. Listen to the full episode and discover how global collaboration can shape safer water management practices. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 01:55 - Trace Blackmore introduces the final installment of Legionella Awareness Month 2025 05:30 - Water You Know with James McDonald 07:30 - Upcoming Events for Water Treatment Professionals 14:50 - Interview with Jemma Tennant, SMS Environmental, Chair of the Water Management Society (WMSoc) 15:24 - Jemma’s background: growing up in the U.S. and UK, science upbringing, rotifers, and wastewater treatment career. 32:25 - The Water Management Society: structure, training, collaboration with AWT and LMAG 43:00 - Raising industry standards: combating the “race to the bottom” in UK water treatment. Quotes “In the UK, we’re prosecuted for the potential for harm, not just actual harm. Legionella is treated as a foreseeable and preventable risk.” “It’s the transition between just doing the task to understanding the why behind the task.” “We’re seeing a serious drop in industry standards—a race to the bottom—and that’s why raising the bar is so important.” “At the end of it, the CWT covers everything. You end up being a complete water treater.” “Always be honest when you don’t know the answer, then go and learn. That’s how you grow.” Connect with Jemma Tennant Phone: 447828315336 Email: LinkedIn: Guest Resources Mentioned Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: Does Hydroxide Alkalinity in a steam boiler water ALWAYS equal 2P-M? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/38092290

435 Optimizing Legionella Control Strategies with Dr. Vincenzo Romano Spica 08/29/2025

435 Optimizing Legionella Control Strategies with Dr. Vincenzo Romano Spica Legionella remains one of the most complex challenges for water professionals worldwide. How do we balance effective monitoring with realistic costs—and which strategies deliver true public health impact? In this episode, Trace Blackmore welcomes Head Public Health University of Rome "Foro Italico to explore new insights from his comparative research on Legionella control. Reframing Legionella Risk Dr. Spica explains why public health data increasingly points to Legionella pneumophila—not all Legionella species—as the primary concern for human health. He shares how pan-European data modeling and peer-reviewed studies demonstrate that broad-spectrum monitoring may overburden systems without delivering proportional safety gains. Cost-Benefit Models and Sustainability Water professionals know that testing and compliance require resources. Dr. Spica discusses cost-benefit analysis frameworks that help decision-makers evaluate where investments deliver the greatest reduction in risk. He also highlights the sustainability implications of over-testing, from lab resources to environmental waste streams. European Regulations and Legal Liability The conversation also explores the European Drinking Water Directive 2020/2184, national approaches to Legionella, and how liability shifts when contamination is detected. Dr. Spica’s insights illuminate what building owners, operators, and regulators must weigh as they update management plans. Conclusion For engineers, operators, and technical managers, this episode provides a clear framework for thinking about Legionella beyond routine testing. It’s about focusing on the pathogen that truly drives disease outcomes, aligning regulatory strategy with science, and applying resources where they matter most. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 02:24 - Trace opens the episode, welcoming listeners to Legionella Awareness Month and framing the call to action 05:37 - Water You Know with James McDonald 10:04 - Upcoming Events for Water Treatment Professionals 14:06 - Trace introduces Dr. Vincenzo Romano Spica, Head of Public Health at the University of Rome Foro Italico 17:22 - Dr. Spica outlines why Legionella pneumophila is the main pathogen of concern in Europe 35:04 - Dr. Spica explains Disability Adjusted Life Years (DALYs) as a measure of public health burden 44:08 - Monitoring strategies and how different culture methods affect outcomes 46:16 - The role of water temperature in Legionella proliferation Quotes “Not all Legionella are equal—public health data shows us it’s Legionella pneumophila that drives the real risk.” “Testing everything may look safer on paper, but in practice, it diverts resources from where they can have the greatest impact.” “Risk management should not be a checklist; it should be a strategic allocation of resources aligned with outcomes.” “European data models show that a targeted approach can deliver both better safety and greater sustainability.” Connect with Dr. Vincenzo Romano Spica Phone: +39.06.36733247 Email: LinkedIn: Guest Resources Mentioned Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: What is it called when a valve is closed at the end of a pipeline system causing a pressure wave to propagate in the pipe and a loud banging sound? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/37996135

434 Encore Interview with Patsy Root 08/22/2025

434 Encore Interview with Patsy Root “Rules written in a panic rarely stand the test of time.” In this encore episode, Trace Blackmore welcomes back , Senior Manager of Government Affairs at IDEXX Water and active member of the AWT Legislative and Regulatory Committee. Patsy brings global data, case studies, and clear recommendations for smarter Legionella regulation — and why a targeted focus on Legionella pneumophila can save both lives and resources. From Outbreaks to Proactive Policies Patsy unpacks a central truth: most regulations emerge reactively, often after a high-profile outbreak. Drawing on her research from the U.S., Canada, and Europe, she compares different jurisdictions’ approaches — from Quebec’s targeted testing mandate to New York City’s broader species-based rule — and reveals why some frameworks reduce cases far more effectively than others. The Case for Targeted Testing Legionella encompasses around 60 species, but not all carry equal risk. Patsy explains why L. pneumophila — the species most responsible for Legionnaires’ disease — demands priority in monitoring and control. Through examples from France, Germany, the UK, and beyond, she demonstrates how focusing on the pathogen itself, rather than all species, leads to measurable public health gains and cost savings. Educating Lawmakers and Industry Beyond technical data, Patsy emphasizes the importance of water professionals engaging with legislators. She outlines how clear communication, evidence-based recommendations, and standards like ASHRAE 188 can guide practical, enforceable rules. Her advice balances science with real-world feasibility, helping both regulators and facility managers protect health without unnecessary expense. This conversation is more than a policy discussion — it’s a blueprint for better public health protection through smart, focused water management. Whether you work in compliance, operations, or advocacy, Patsy’s insights will equip you to engage in the legislative process with clarity and authority. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 01:52 - Trace opens with Legionella Awareness Month reflections and the importance of challenging industry assumptions 05:38 - Water You Know with James McDonald 07:13 - Upcoming Events for Water Treatment Professionals 09:47 - Introduction to guest Patsy Root, Senior Manager of Government Affairs at IDEXX Water and member of AWT’s Legislative & Regulatory Committee. 17:31 - Global comparison of Legionella-related laws and guidelines 27:03 - Understanding Legionella species vs. L. pneumophila 44:42 - Legislative engagement tips for water professionals Quotes “The worst time to write a rule is when you’re in the middle of a panic.” “Finding Legionella species is not the same risk level as finding L. pneumophila — and the data prove it.” “Keep the hot water hot, keep the cold water cold, keep the water moving, and keep a decent disinfectant.” “Biology fascinates me — the fact that bacteria can signal each other to come join a good spot is both creepy and amazing.” “When lawmakers understand how preventable this disease is, they can become champions for real change.” Connect with Patsy Root Phone: 207-523-0835 Email: Website: LinkedIn: Guest Resources Mentioned Scaling UP! H2O Resources Mentioned Water You Know with James Question: What is the mass balance around a cooling tower? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/37902285

433 Legionella Investigations and LIDO Technology 08/15/2025

433 Legionella Investigations and LIDO Technology What if preventing Legionella outbreaks wasn’t about adding more chemicals, but removing what the bacteria needs to survive? In this episode of Scaling UP! H2O, host Trace Blackmore talks with Dr. David Krause, Certified Industrial Hygienist, toxicologist, and founder of HC3, about his groundbreaking approach — LIDO (Legionella Inhibition by Deoxygenation). Legionella on the Rise Dr. Krause has investigated high-profile Legionella outbreaks and seen firsthand how current prevention strategies often fall short. Despite ASHRAE 188 standards, CMS requirements, and increasing water management plan adoption, Legionella cases continue to climb — often due to infrastructure issues, insufficient monitoring, and a lack of evidence-based guidance. Inside an Outbreak Investigation From the first call at 4:30 on a Friday to the coordination between local health departments, state agencies, and the CDC, Krause explains the rigorous (and sometimes chaotic) process of pinpointing outbreak sources. He also reveals why public communication can make or break an outbreak response. Introducing LIDO Technology Rather than relying solely on chemical disinfection, LIDO uses gas transfer membrane contactors to remove dissolved oxygen from hot water systems. Legionella can’t thrive below 0.3 ppm DO — meaning systems treated with LIDO create an inhospitable environment for growth. Krause shares lab results, pilot project findings, and how this approach could extend system life while reducing corrosion and byproducts. The Bigger Picture This episode goes beyond technology — it’s about rethinking water management, building better outbreak communication, and challenging industry norms. Whether you’re a facility manager, water treater, or public health professional, Krause’s insights will shift the way you think about Legionella control. Prevention starts with awareness — and action. Dr. Krause’s work shows there’s more than one path to safer water systems, and innovation comes from asking better questions. Listen now to discover how Legionella investigations unfold and how LIDO technology could reshape prevention. Download the free discussion guide located at Connect with the Guest section, and start the conversation with your team. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 02:24 - Trace Blackmore shares an Introduction to Legionella Awareness Month and the value of ANSI/ASHRAE 188, ASSE 12080 certification 08:17 - Water You Know with James McDonald 11:52 - Interview with Dr. David Krause and his background in public health, toxicology, and Legionella Investigations 16:36 - Why cases are rising despite standards, plans, and certifications 21:39 - The significance of Legionella pneumophila serogroup 1 vs. other species 26:38 - Media influence on outbreak perception and the need for accurate communication 31:15 - Business risks of not having a water management plan 41:48 - How LIDO works: removing dissolved oxygen to prevent Legionella growth 48:41 - Current pilot projects and operational considerations Quotes “Legionella is an obligate aerobe – without dissolved oxygen, it simply can’t grow.” “An ounce of prevention is worth ten pounds of cure when it comes to water management plans.” “Once an outbreak starts, testing becomes your life.” “We have so much information on waterborne pathogens – the challenge is making a habit of learning the next thing.” Connect with Dr. David Krause Phone: 850-766-1938 Email: Website: LinkedIn: Guest Resources Mentioned Scaling UP! H2O Resources Mentioned video courses Water You Know with James Question: Despite all the training, engineering controls, policies, regulations, laws, and direction, at the end of the day, who is most responsible for your personal safety? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/37813880

432 Water Management Plans: Evolving Standards and Best Practices with Matt Freije 08/08/2025

432 Water Management Plans: Evolving Standards and Best Practices with Matt Freije "Just because you have a water management plan doesn’t mean it’s working." That’s the hard truth Matt Freije, founder and CEO of HC Info, delivers in this episode of Scaling UP! H2O. As the architect behind LAMPS — a leading cloud-based platform for water management programs — Matt joins Trace Blackmore to explore the critical evolution of water safety, compliance standards, and real-world implementation challenges facing facilities in 2025. Beyond the Binder: Water Management Plans That Actually Work In an era of heightened awareness and shifting regulations, simply checking the compliance box is no longer enough. Matt walks us through the CDC data and ASHRAE findings that make a strong case for active, ongoing water management — not just documentation. Drawing from recent outbreak investigations, he explains why implementation, not content, is often the root failure. Trace and Matt discuss the widespread misconception that water management plans guarantee zero Legionella. They also address the real barriers preventing facilities from taking action — from budget limitations to internal roadblocks — and what water professionals can do to influence smarter, risk-based decisions. Regulatory Pressure, AI Integration, and What’s Coming Next With ASHRAE 514, AAMI ST108, and ASSE 12080 gaining ground, the water industry is seeing increased scrutiny, especially in healthcare and hospitality facilities. Matt outlines how these evolving standards are transforming expectations and forcing a shift in accountability. The conversation takes a forward-looking turn as they explore the power of AI and aggregated analytics to optimize pathogen control. With 10,000 buildings in the LAMPS system, HC Info is preparing to offer data that could shape public health outcomes nationwide — a move that could redefine how we benchmark performance and interpret Legionella test data at scale. Culture, Purpose, and Long-Term Vision As a mechanical engineer with an epidemiology background, Matt also reflects on the human side of leadership — from building a values-driven team to embracing his faith as a cornerstone of decision-making. His message for water treaters is clear: “Either do it well or don’t do it.” For facilities leaders, his advice is to stop fearing complexity and start leveraging the tools available — because water management done right can improve not just compliance, but health outcomes, asset longevity, and operational resilience. Conclusion This episode is a masterclass in how to future-proof your water safety strategy. With actionable insights, emerging technologies, and a clear call to accountability, Matt Freije reminds us that smart water management is both a technical responsibility and a moral imperative. Listen to the full conversation to understand how new standards, digital tools, and intentional leadership are shaping the future of water safety. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 04:50 – Trace reflects on feedback from listeners who learned the origins of Legionella and how re-telling important stories is essential in water treatment education 06:49 - Upcoming Events for Water Treatment Professionals 12:44 – Water You Know with James McDonald 14:14 – Introduction with Matt Freije returning guest 15:46 – Biggest Challenges in Water Management Plans Today 19:47 – Regulatory Evolution: ASHRAE 514, ASC 12080, and Joint Commission Inspections 44:14 – The Document is Not the Plan: Why Systems Must Be Implemented 48:08 – Impact and Adoption: Why Water Management Plans Truly Matter Quotes “Either do it well, or don’t do it. A half-hearted water management plan can do more harm than good.” “Most facilities still don’t have a water management plan — and many don’t even know what one is.” “Just because you had the conversation once doesn’t mean it stuck. With Legionella, repeating the important things is critical.” “Analytics should make the problem obvious — you shouldn’t need a PhD to interpret what your water data is telling you.” Connect with Matt Freije Email: Website: LinkedIn: Guest Resources Mentioned Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: What do we call the formation and subsequent collapse of vapor-filled bubbles in water due to rapid pressure changes? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/37675670

431 Legionella Awareness Month Kickoff! 08/01/2025

431 Legionella Awareness Month Kickoff! Are You Ready to Talk About Legionella? Every August, we dedicate an entire month to a topic that touches public health, liability, and the core of what water treaters do — yet it’s still misunderstood by many: Legionella. In this episode, Trace Blackmore kicks off Legionella Awareness Month by returning to the basics. Where did Legionella get its name? What makes it dangerous? And why is there still confusion between a water treatment program and a water management plan? Tracing It Back: History, Misconceptions, and Missed Conversations Trace opens with the 1976 American Legion outbreak in Philadelphia — the moment the medical and water treatment worlds collided. He explains how the bacteria was identified, how the term Legionella pneumophila came to be, and how Pontiac Fever and Legionnaires’ Disease represent two ends of the same pathogenic spectrum. But more importantly, he challenges us to think critically about the language we use. Saying “Legionella” casually — without understanding whether we’re referring to the bacteria, the illness, or the implications of a test result — can lead to major breakdowns in communication between service providers and facility managers. A Water Treatment Program Is Not a Legionella Plan Many professionals know how to deliver great chemical treatment. But too often, when a Legionella test comes back positive, the customer assumes the water treater is responsible. This episode explains how that misunderstanding happens—and how to prevent it through proactive, well-framed conversations. Trace walks through why seasonal testing is the bare minimum, what makes a good water management team, and why documentation and pre-approved action plans are essential for clarity and peace of mind when results come in. He also introduces tools like the CDC Legionella Toolkit, ASHRAE 188, and ASSE 12080—resources every industrial water professional should know and use. The Systems at Risk — And Why It’s Not Just Cooling Towers Trace breaks down the environments where Legionella thrives cooling towers, stagnant pipes, dead legs, hot water systems with low temperatures, decorative fountains, humidifiers, and spas. He highlights why biofilm protection matters, why heat isn’t always enough, and how mixing valves and plumbing design can support both safety and scald prevention. You’ll hear how real-world scenarios unfold—and how one positive test, without the right planning, can lead to panic, blame, and liability risk for everyone involved. Legionella isn't just a technical issue — it's a human one. Whether you’re in the field, managing accounts, or advising clients, this episode offers practical tools and powerful reminders for having the conversations that count. The professionals who lead these conversations are the ones building trust, avoiding risk, and elevating the industry. Listen to the full episode and explore the Legionella Resource Library at . Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 02: 12 – Trace opens the episode with an overview of Legionella Awareness Month 08:47 – Legionella vs. Legionellosis 15:51 – The Miscommunication That Hurts Trust 27:13 – Where Legionella Hides 28:14 – Key Resources 33:22 – Water You Know with James McDonald 34:47– Upcoming Events for Water Treatment Professionals Quotes “Cooling towers are guilty until proven innocent — and that’s how the industry sees them.” “Legionella is not your responsibility unless you've set the right expectations in writing.” “Don’t wait until a test is positive to have the conversation. By then, emotions are already high.” “ASHRAE 188 doesn’t prescribe. It describes it. It’s up to us to translate it for each system.” “Education isn't just about reading guidelines. It’s about knowing how to guide your clients.” Connect with Scaling UP! H2O Submit a show idea: LinkedIn: YouTube: Click to Download Episode’s Discussion Guide Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: Why is barium chloride used in the standard Hydroxide Alkalinity test? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/37531600

430 PFAS Regulations and Technologies with Brian Liotta 07/25/2025

430 PFAS Regulations and Technologies with Brian Liotta “The winning combination will include not just removal—but real destruction of PFAS.” - Brian Liotta PFAS: The Invisible Challenge Reshaping Water Treatment PFAS chemicals are everywhere—from consumer products to our bloodstream. But as regulations tighten, water treatment professionals must now evolve faster than ever. In this episode of Scaling UP! H2O, host Trace Blackmore speaks with , Director of Marketing and Product Development at , about the shifting regulatory landscape and the advanced technologies being developed to monitor, remove, and destroy PFAS compounds. From Industry Curiosity to Regulatory Urgency Brian candidly shares how he “fell into” the world of PFAS, sparked by client questions and his work with AWT’s Wastewater Subcommittee. Over time, he became one of the industry's clearest voices on how PFAS is transforming everything from chemical manufacturing to compliance practices. In this conversation, Brian breaks down the science, the timeline, and the technologies professionals need to understand—whether they’re manufacturers, consultants, or field engineers. Testing, Treatment, and Destruction: What's Working and What's Coming Testing for PFAS isn’t straightforward. Brian outlines why high-performance liquid chromatography and mass spectrometry are still standard, despite the lack of affordable, field-ready kits. Then, he walks us through the big three: granular activated carbon, ion exchange, and membrane filtration—explaining how each performs and what their operational limits are. He also introduces lesser-known but emerging strategies like foam fractionation, electrostatic concentration, and supercritical water oxidation—some of which could shape the next generation of end-to-end PFAS solutions. The Legal Front: EPA Rules, State Action, and the Chevron Doctrine The conversation turns toward the regulatory environment: from the EPA’s national drinking water standard of 4 parts per trillion to individual state actions in California, Maine, New York, and others. Brian unpacks the implications of the Chevron Doctrine being overturned and why this legal shift may slow federal implementation but accelerate state-led policies. What It Means for Water Treatment Professionals Whether you're new to industrial water or managing a large portfolio, Brian delivers a simple but powerful takeaway: understand the regulations, study the technologies, and provide solutions. With PFAS-related services on the rise, the opportunity for technical leadership and business growth is clear—but only for those who do their homework and move early. Conclusion PFAS isn’t just a regulatory buzzword—it’s a catalyst for innovation. As Brian notes, the most successful professionals will be those who bridge the gap between evolving science and real-world application. This episode equips you with a deeper understanding of what’s at stake and how to lead your customers through uncertainty with confidence. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 10:35 – Water You Know with James McDonald 12:52 – Upcoming Events for Water Treatment Professionals 18:06 – Interview with Brian Liotta Director of Marketing & Product Development of USALCO 22:15 — What is PFAS? 26:00 — EPA’s new 4 parts per trillion PFAS drinking water standard and what it means 32:06 — Treatment technologies: GAC, ion exchange, reverse osmosis, and their pros and cons 37:32 — Emerging innovations: foam fractionation, electrostatic concentration, and plasma-based destruction 42:00 — State-by-state PFAS regulations and implications of the Chevron Doctrine ruling 46:20 — Advice to new water professionals: understand the regulations, then bring the right solutions Quotes “Regulation drives our business. If you're not paying attention, you're not preparing your customers.” “PFAS are in our water, our products, even our bloodstream. This isn’t hype—it’s science catching up.” “Some of the smartest people I know ask a lot of questions. Curiosity is how you become valuable.” “We’re seeing companies build end-to-end treatment trains. That’s where the innovation is happening.” Connect with Brian Liotta Phone: 15102747326 Email: Website: LinkedIn: Click to Download Episode’s Discussion Guide Guest Resources Mentioned ‘ Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: If you place a small amount of concentrated hydrochloric acid on a deposit sample and it bubbles, what is this likely to indicate? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/37449035

429 The Life and Career of Jim Lukanich 07/18/2025

429 The Life and Career of Jim Lukanich “You can’t learn it all in one year. You can’t even learn it all in ten.” That single statement from Jim Lukanich captures the spirit of this unforgettable episode. Returning to the for the first time since Episode 10, joins host to reflect on a remarkable 44-year career in the water treatment industry. From his early days at U.S. Steel to leading technical innovation at Buckman Laboratories, ChemCal, U.S. Water, and Kurita, Jim has been a force for mentorship, learning, and raising the bar in technical excellence. Building a Career, One Problem at a Time Jim walks us through the formative moments of his career — the gritty hands-on learning at US Steel, the cultural differences he encountered at Nalco, and the breakthrough growth and global travel that defined his time at Buckman Labs. He shares how relentless reading, teaching, and real-world problem-solving built the foundation of his expertise. More than just a technical expert, Jim is a storyteller. His accounts of teaching microbiology in Brazil pre-internet — with nothing but overhead projectors and thousands of peer-reviewed articles — highlight just how much dedication the field once required (and still does). Educator, Mentor, Technologist This episode shines as Jim reveals his unexpected passion for teaching and how that eventually connected him with the Association of Water Technologies (AWT). From correcting pronunciation quirks to co-writing the Certified Water Technologist (CWT) exam, Jim’s teaching legacy spans thousands of students and professionals around the world. Listeners will appreciate Jim’s honest take on what separates industry veterans who grow from those who stagnate — and the importance of actively seeking knowledge beyond routine routes. Beyond Retirement: Knowledge that Lasts Now officially retired, Jim isn’t finished contributing. He shares future plans for limited consulting and speaks candidly about what it means to truly mentor someone — and what many water professionals are missing out on if they don’t. This is more than a career retrospective; it's a call to honor the past by preparing for the future — with integrity, curiosity, and generosity. Conclusion: Wisdom Worth Passing Down Jim’s impact isn’t measured just by how many systems he’s treated or miles he’s flown — but by the lives he’s touched and the minds he’s sharpened. For any professional looking to improve technical depth, leadership, or mentoring, this episode is a must-listen. Listen now to learn from one of the water industry's most respected mentors. Explore more episodes, sharpen your skills, and consider becoming the mentor you once needed. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 03:44 - Trace shares some Water facts and World Vision 6k Recap 06:40 - Water You Know with James McDonald 07:04 - Upcoming Events for Water Treatment Professionals 17:30 - Interview with returning guest, Jim Lukanich 24:27 - Jim shares how teaching at Buckman became a passion 45:00 - Learning daily builds deep expertise over time Quotes Jim Lukanich: “I’ve read thousands of peer-reviewed technical papers—not the BS in magazines—but real science.” Jim Lukanich: “You can’t learn it all in a year. You can’t learn it all in 10. I’ve been doing this for 44 years, and I still read technical papers.” Trace Blackmore: “You were the one who made me want to teach water treatment. You brought energy to technical education.” Jim Lukanich: “If you’ve been in this industry 20 years and can’t pass the CWT, you stopped learning at year three.” Jim Lukanich: “Before I fade into oblivion, I want to dump out as much knowledge as I can.” Connect with Jim Lukanich LinkedIn: Click to Download Episode’s Discussion Guide Guest Resources Mentioned Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: What are the two primary ways heat is rejected by a cooling tower? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/37412830

428 Innovations in Water Treatment with Dr. Jasbir Gill 07/11/2025

428 Innovations in Water Treatment with Dr. Jasbir Gill What happens when a nuclear chemist pivots into industrial water treatment? In this episode, host Trace Blackmore is joined by , President at Water Energy Solutions Inc, whose career spans five decades of breakthrough innovations in water chemistry and sustainability. From developing predictive modeling systems to creating new polymer standards, Dr. Gill shares how scientific rigor and practical experience came together to shape tools still used today. “We were not just saving water—we were calculating the true cost of energy and environmental impact.” From Nuclear Chemistry to Water Treatment Dr. Gill begins by tracing his academic roots in nuclear and inorganic chemistry from IIT Roorkee, followed by early post-doctoral research in Italy and England. While initially headed for a career in nuclear separations, a chance encounter rerouted his path to the U.S., where his work at SUNY Buffalo introduced him to the intricacies of water chemistry. That foundational knowledge laid the groundwork for his transformative career at Calgon, and later Nalco. The Birth of CalGuard: Predictive Modeling Ahead of Its Time In one of the most compelling parts of the episode, Dr. Gill walks us through the creation of CalGuard—an award-winning predictive modeling tool that transformed how chemical dosing and scaling behavior are calculated. Integrating thermodynamic principles, field data, and statistical regression, the CalGuard model helped standardize customized water treatment programs across regional chemistries and system variables. Defining the Water-Energy-Carbon Nexus A highlight of Dr. Gill’s later career came when he began asking hard questions about sustainability. How much energy is consumed per gallon of water saved? What’s the carbon footprint of that savings? He shares compelling stories of his work with nuclear power plants, showing how acid use for pH control contributed to CO₂ emissions—insights that later shaped his independent firm, Water Energy Solutions. From Chromate to Phosphate: Reinventing Treatment Chemistry When chromate was phased out of industrial water treatment, Dr. Gill was at the forefront of developing phosphate-based alternatives. He recounts the invention of the AAM 60/40 copolymer in his lab—now an industry standard—and how field trials and real-time testing guided product refinement. This section underscores how practical chemistry, adaptability, and client trust converge to move the industry forward. The J-Factor and Real-World Impact Dr. Gill explains his invention of the J-factor—a conversion metric allowing new inhibitors to be benchmarked against legacy ones. Developed through comparative field tests and algorithmic modeling, the J-factor exemplifies the intersection of empirical science and industry need, with wide applicability even decades later. Final Reflections: Leadership, Teamwork, and Lifelong Curiosity In the closing segment, Dr. Gill reflects on the importance of teamwork, adaptability, and focusing on one’s work amid organizational change. His stories—from field trips in Montana to building mobile labs for rapid field testing—reveal the human side of technical innovation. This episode is more than a lesson in chemistry—it’s a case study in innovation, leadership, and long-term thinking. Dr. Gill’s insights remind us that successful water treatment isn’t just about products; it’s about persistence, systems thinking, and data-driven action. Share this episode with colleagues committed to impactful, sustainable water management. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 08:00 – Upcoming Events for Water Treatment Professionals 12:44 – Water You Know with James McDonald 15:35 – Interview with Dr. Jasbir Gill and his career origins in nuclear chemistry 17:05 – Transition to water chemistry and first role at Calgon in 1979 33:49 — Importance of J Factors in dosing and treatment conversions 49:16 — Creation of the AAMP copolymer and phosphate compatibility Quotes “Focus on your project… your work will carry you through every organization.” “I had no idea that J Factors came from Dr. Gill—and they actually stood for his first name, Jasbir.” “You never know what you're doing to help someone and what that’s going to create.” Connect with Dr. Jasbir Gill Phone: +1 630-346-6141 Email: Linked In: Click to Download Episode’s Discussion Guide Guest Resources Mentioned Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: What do we call the ratio between the amount of dissolved solids in a system water and the amount of dissolved solids in that system's makeup water? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/37097575

427 July 4th! Entrepreneurship, Water Wells, and the Spirit of Liberty 07/04/2025

427 July 4th! Entrepreneurship, Water Wells, and the Spirit of Liberty “Give Me Liberty or Give Me Death!” - Patrick Henry Honoring Innovation, Freedom, and Small Business on the 4th of July In this special Independence Day episode of Scaling UP! H2O, host Trace Blackmore brings you a rich blend of patriotism, professional insight, and entrepreneurial spirit. Opening with reflections on July 4th traditions—from fireworks to parades—Trace sets the stage for a compelling conversation with Jack Clark, Owner and Founder of 180 Water. As the water industry faces growing demand and generational turnover, Jack offers a bold solution: a replicable franchise model designed to preserve institutional knowledge and sustainably expand access to clean water. A Rancher Turned Water Well Visionary Jack shares his origin story, from growing up on a ranch in Montana to launching a water well drilling company that now spans multiple states. What started with a neighbor’s influence and a deep respect for self-reliance evolved into a career in well drilling—and eventually, a scalable business framework. Jack walks us through the unique challenges of finding water in fractured rock regions and explains how field wisdom, data monitoring, and humility define success. Franchising in the Water Sector: Solving the Knowledge Drain As the industry grapples with aging experts nearing retirement, 180 Water is addressing a critical issue: the loss of operational and geological expertise. Jack reveals how his team is onboarding retiring professionals as equity partners to serve as regional hubs, blending mentorship with modern operations. Their approach enables local ownership, data collection, and scalable customer service, while preserving regional nuances in well drilling. Lessons in Leadership, Accountability, and Resilience Jack emphasizes that real growth stems from reflection, mentorship, and integrity. He discusses how accountability—rooted in ranch life—translates into transparent client relationships, responsible site practices, and support systems that empower franchisees. His goal? To build a network of highly trained, values-aligned professionals who ensure the longevity and safety of our groundwater resources. The Spirit of Liberty: Patrick Henry’s Enduring Speech In a moving tribute to Independence Day, Trace closes the episode with a complete reading of Patrick Henry’s “Give Me Liberty or Give Me Death” speech. Listeners are reminded of the courage it takes to challenge the status quo and the unifying power of respectful discourse—values that echo through today’s challenges in water, business, and beyond. Final Takeaway This episode isn’t just about wells—it’s about vision, responsibility, and the courage to lead. Jack Clark’s journey inspires water professionals to think bigger, act with purpose, and consider scalable solutions to systemic industry issues. Be sure to check our events page for upcoming water conferences and symposiums to continue growing your expertise. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 02:20 - Trace Blackmore shares his warm greetings to Scaling UP! Nation this 4th of July! 07:27 - Upcoming Events for Water Treatment Professionals 10:37 - Water You Know with James McDonald 12:53 - Introduction with Jack Clark of 180 Water 18: 07 - Jack transitioned from expansion by employment to a franchise model Quotes Jack Clark: “If you don’t get your chores done on the farm, things don’t eat. And so it’s important to make sure that you can be counted on.” “I was sending my best guys to the worst projects, my worst guys to the best projects—and no one was happy.” “You know how to run your business. You were successful at that. But we want to help you scale it with support and mentorship.” “There’s not a perfect science to well drilling. Sometimes you find the water. Sometimes you don’t. But that’s the responsibility we take on.” Trace Blackmore: “I really believe that the backbone of our country is small business and entrepreneurship.” “I hope we realize we have way more in common than we do differences—and that we enter conversations with curiosity instead of judgment.” Connect with Jack Clark Phone: +406 465 4791 Email: Website: LinkedIn: Click to Download Episode’s Discussion Guide Guest Resources Mentioned Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: How many ppm of sodium sulfite does it take to react with one ppm of oxygen? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/37264505

426 Sustaining Success: Tom Hutchison on Leading Through Generational Change 06/27/2025

426 Sustaining Success: Tom Hutchison on Leading Through Generational Change In this episode, Trace Blackmore welcomes back , Chairman of the Board, , to reflect on what it really takes to step out of day-to-day leadership—and do it well. As a multi-decade leader in water treatment, Tom shares the personal, professional, and organizational insights that shaped his transition from CEO to chairman and what it means to lead a business into its next generation. From early succession conversations to the unspoken anxieties of staff, Hutch offers a rare look behind the curtain of legacy-building in industrial water treatment. And as private equity plays a growing role in the industry, Tom unpacks the very real choices facing owners and teams alike—with clarity and compassion. Navigating Leadership Through Change Tom begins by describing the decision to shift from day-to-day leadership to a board-level role. He reflects on the emotional weight of that process and the internal work required to detach his identity from his title. Rather than clinging to authority, he outlines the importance of trust and letting emerging leaders find their voice—even when it means they’ll make different decisions. He also highlights the human cost of poor planning. “Death,” as Tom puts it bluntly, “is not a strategy.” Waiting too long or failing to mentor successors doesn't just disrupt the business—it risks unraveling everything you've built. Succession Planning and Cultural Continuity Trace and Tom dive into the mechanics of succession planning—not just from an ownership perspective, but a cultural one. Tom explains how HOH built an internal environment where values weren’t just posted on the wall but deeply lived. This foundation allowed the company to navigate major transitions, including its eventual move into private equity, without losing its identity. He also warns about the consequences of delayed planning. Waiting too long, he says, puts the business, its people, and its principles at risk. Preparing for Private Equity—Without Losing Yourself One of the most practical parts of the conversation centers on HOH’s private equity journey. Tom shares how they vetted buyers not just for financial capacity, but for cultural alignment. He outlines how his team clarified their mission and values before the deal, which ultimately helped preserve their vision after the transition. Rather than resist change, HOH treated the shift as an opportunity to reinforce their core—while expanding their reach. The Long Arc of Legacy Tom closes with a powerful meditation on leadership legacy. He explains that real legacy isn’t about being remembered—it’s about ensuring the business can thrive without you. He challenges listeners to think beyond titles, financial outcomes, or even strategy, and focus on the enduring impact of culture, mentorship, and examples. Trace echoes this with a reminder that great leaders not only lead—they leave well. If you're leading a team, planning your exit, or preparing the next generation of leadership, this episode is a must-listen. To take this conversation further, download the Discussion Guide located in the Connect with the Guest section of the show notes. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 02:46 – Opening the episode, Trace reflects on the concept of the “butterfly line”—that uncomfortable but powerful moment right before growth happens 07:10 – Water You Know with James McDonald 09:08 – Upcoming Events for Water Treatment Professionals 11:49– Guest Intro: Tom “Hutch” Hutchison Returns 12:35 – Stepping Down in 2020: How the Pandemic Helped 17:17 – Private Equity’s Growing Role in Water Treatment 20:04 – The 5 Ownership Transition Paths 36:01 – Your Company is an Asset, not just a Job 42:00 – A New Mission: To Encourage and Inspire Quotes “The longer you put it off, the fewer options you have. And probably, the more unsettled your employees might be.” “You don’t have to suffer for the first time alone. If someone’s already done it, learn from them and do it better.” “Business is both a job and an asset. If you only treat it as a job, you’re leaving value on the table.” “I think I’m still figuring it out—but in this next season, I want to encourage and inspire.” “You can start at step five if someone else already figured out the first four—just polish it and give it back.” Connect with Tom Hutchison Phone: +18474367403 Email: Website: LinkedIn: Click to Download Episode’s Discussion Guide Guest Resources Mentioned Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: What is defined as the acid-absorbing property of water? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/37092070

425 Smart Technology in Water Treatment with Kevin Kuhne 06/20/2025

425 Smart Technology in Water Treatment with Kevin Kuhne “You don't have to transition your entire business. You just need to start. Small beginnings are okay.” Revolutionizing Water Treatment Through Smart Tech In this episode of Scaling UP! H2O, host Trace Blackmore welcomes , Founder and President of , for a deep-dive conversation on the emerging role of smart technology and artificial intelligence in water treatment. With decades of experience leading tech-driven innovation, Kevin unpacks how intelligent systems, edge computing, and real-time data processing are reshaping operations in the field—from cooling towers to complex distribution networks. Whether you’re managing plant performance or driving strategic growth, this episode offers a credible look into the future of industrial water management. From Controllers to Edge-Based Intelligence Kevin introduces the evolution of traditional controllers into what he calls “computers at the edge.” These intelligent systems collect real-time data, deliver predictive alerts, and can execute secure firmware updates—all without requiring field visits. This shift eliminates the dependency on gateways and streamlines site management through centralized dashboards, saving time and resources. He illustrates how these systems not only detect pump failures before they occur but also reduce chemical overdosing incidents by offering immediate visibility into feeder issues and sensor discrepancies. Breaking the Barrier: Selling Smart Tech to Stakeholders One of the recurring challenges in adopting new technology is overcoming skepticism—especially from IT teams and procurement stakeholders. Kevin outlines strategies for simplifying the sales conversation: focus on specific ROI outcomes like labor savings, chemical usage reduction, and improved equipment uptime. He also breaks down how modern security protocols and machine-to-machine communication are easing concerns around connectivity and data protection. AI and the Cloud: Turning Data into Action The discussion advances into how AI-enabled platforms now process disparate data streams in the cloud to support smarter decision-making. Rather than waiting for weekly reports, professionals can now access dynamic dashboards and build customized data visualizations to proactively manage client sites from any location. Kevin emphasizes that this shift empowers service professionals, not replaces them. By removing manual data bottlenecks, smart tech allows for more impactful engagement and long-term client retention. Future-Proofing the Industry Kevin predicts a near future where IO configurations fade, sensors become brand-agnostic, and user interfaces resemble common mobile apps. He encourages water professionals to begin small—pilot smart technology in a single location, gather feedback, and use those wins to accelerate broader adoption. He closes with a message for early-career professionals: embracing smart technology from the start will enable them to deliver higher value and grow their impact in the industry. Conclusion As industries move toward intelligent infrastructure, water professionals must adapt. This episode provides a grounded, expert-led perspective on how to practically and securely implement these technologies. For technical managers, engineers, and company leaders, this is a timely and strategic conversation you won’t want to miss. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 01:38 – Trace Blackmore shares a reflection on sharks and ecosystem sustainability, tying into the episode’s broader theme of technology and responsible action. 10:06 – Water You Know with James McDonald 11:30 – Upcoming Events for Water Treatment Professionals 14:08 – Interview with Founder, President, and Coach Kevin Kuhne of Energy Resource Products 16:11 - Kevin defines smart tech, contrasting traditional controllers with edge-based computing that delivers real-time data, predictive analysis, and remote access 33:10 — Future technology trends 36:12 — Message for newcomers: Kevin encourages young professionals to embrace tech as a tool for empowerment, not a threat Quotes “Your customer is already integrating AI in other parts of their business. If we’re not doing it, someone else will.” “Security is the real roadblock, but if the equipment has a computer-type base of operation, IT is far more comfortable.” “Smart tech is identifying those areas that we can enhance information, translate it, and then act on it.” Connect with Kevin Kuhne Phone: 17632263945 Email: Website: www. LinkedIn: Click to Download Episode’s Discussion Guide Guest Resources Mentioned Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: What is the breakpoint chlorination ratio of chlorine to ammonia required to reach a true free chlorine residual? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/37059785

424 Chlorine Dioxide Insights with Greg Simpson 06/13/2025

424 Chlorine Dioxide Insights with Greg Simpson A Lifelong Exploration into Chlorine Dioxide In this episode of Scaling UP! H2O, Trace Blackmore welcomes Greg D. Simpson, a recognized authority on chlorine dioxide and a long-time researcher, writer, and technologist in the industrial water treatment space. With decades of hands-on experience and a personal archive of thousands of technical papers, Greg brings unmatched depth to this essential conversation. From Field Trials to File Cabinets Greg takes us through his early career, from being tasked to explore chlorine dioxide as an alternative disinfectant on the Gulf Coast to becoming a dedicated advocate of its power and versatility. He explains why chlorine dioxide often outperforms traditional biocides like bromine and chlorine, especially in complex environments such as refineries, hospitals, and cooling towers. Comparing Monochloramine and Chlorine Dioxide A central theme in the episode is Greg’s recent research comparing monochloramine and chlorine dioxide. He shares real-world case histories, including treatments at major institutions and breaks performance differences in terms of biofilm penetration, disinfection byproducts, and residual impact. He also discusses regulatory hurdles, competitive dynamics, and what the literature says about long-term microbiological effects. Building Disinfection Systems and Emerging Applications The episode explores chlorine dioxide’s expanding role in building disinfection, especially healthcare facilities. Greg shares how generator technologies are changing the game, while also diving into regulatory constraints in places like Texas. He further explains the promising potential of chlorine dioxide in air disinfection and surface sanitation, drawing from both studies and practical implementations. A Legacy of Learning From assembling four filing cabinets of technical papers to writing multiple books and collaborating with other industry pioneers, Greg's story is one of relentless inquiry. His work continues to influence how the industry thinks about safe and effective disinfection strategies. Conclusion Greg Simpson’s insights go far beyond operational know-how. This episode is a masterclass in both the science and history of chlorine dioxide in industrial applications. For professionals seeking to deepen their understanding of advanced water treatment chemistry, this conversation is essential. Call-To-Action Explore more episodes of Scaling UP! H2O to stay current on the science, tools, and trends shaping industrial water treatment. Continue the conversation with peers, and never stop learning. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 04:13 – Water You Know with James McDonald 05:28 – Upcoming Events for Water Treatment Professionals 07:43 – Trace starts the interview with introduction of the master of all things – Chlorine Dioxide 16:25 – Trace asks about paper presented at the Association of Water Technologies chlorine dioxide versus chloramine, a review 31:30 – Benefits of Chlorine Dioxide in Pulp Bleaching and reduced environmental toxicity 36:04 – Chlorine dioxide vs. Monochloramine in hospital water systems and Legionella prevention 41:08 – Advice for Professionals Quotes “Find an area to focus on and know more about that than anybody else.” “Chlorine dioxide doesn’t differentiate too much between the walls and what’s in bulk water.” “When we changed to chlorine dioxide, it was five or six months before we saw a residual at the other end of our distribution system.” “Chlorine dioxide does not chlorinate directly any organic.” Connect with Greg D. Simpson Phone: +17132060250 Email: Website: Click to Download Episode’s Discussion Guide Guest Resources Mentioned technical paper technical paper technical paper technical paper Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: Which water analysis measures the concentration of hydrogen ions in water? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/36977875

423 Pushing the Boundaries: Jacob Deak on Innovating Water Treatment Systems 06/06/2025

423 Pushing the Boundaries: Jacob Deak on Innovating Water Treatment Systems In this episode of Scaling UP! H2O, host Trace Blackmore interviews , Marketing & Inside Sales Director at , for a deep dive into how innovation is born—not in labs, but in the field. Jake shares the story of Pyxis Lab’s rapid evolution from a lean, hands-on team to an industry leader in developing smart, user-informed water treatment technology. Building Solutions from Real-World Problems Jake Deak's journey began during the pandemic, stepping into a role shaped by both legacy and urgency. Working closely with his father and the Pyxis team, he reveals how their approach centers around listening intently to water treatment professionals and designing products that directly solve the problems they face. From the ST500 sensor to the OxiPanel, Jake breaks down how each product starts with a call from the field—an operator struggling with membrane fouling, or a technician frustrated by unreliable chlorine measurements. Pyxis doesn't stop at fixing problems; it uses those challenges as fuel for continuous R&D cycles, bringing hardware, firmware, and app-based solutions to life. Innovation Through Collaboration and Core Values The success of Pyxis Lab isn't just about technology—it's about a culture deeply rooted in empathy and real-world experience. Jacob discusses the importance of maintaining strong core values and explains how hiring practices focused on field expertise led to better tools and better service for end users. From Product Development to Media Innovation Leveraging his media background, Jacob also reveals the upcoming launch of Pyxis Lab’s new podcast, "." Created to foster industry education and dialogue, this initiative underscores the company's commitment to advancing the water treatment profession through open communication and shared knowledge. A Clear Takeaway If there’s one message that defines this episode, it’s that the best innovations don’t begin in isolation—they begin with a conversation. Whether it’s a technician venting a daily frustration or a field team asking “what if?”, Pyxis Lab listens and acts. And as Jake reminds us, the future belongs to those who adapt, engage, and stay relentlessly curious. Conclusion Jacob Deak exemplifies the spirit of innovation that is reshaping the water treatment industry. Through passion, practicality, and persistence, his work at Pyxis Lab offers a compelling model for how technology and human experience can work hand in hand to create better solutions for water professionals worldwide. Continue expanding your professional knowledge by subscribing to "Scaling UP! H2O" and exploring "In The Flow" by Pyxis Lab. Stay informed, stay innovative, and stay connected to the evolution of water treatment excellence. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 02:17 – Trace Blackmore reflects on eight years of Scaling UP! H2O, building a global community for industrial water treaters 05:10 – Announcement of New Detective H2O Episodes coming for Industrial Water Week 08:04 – Upcoming Events for Water Treatment Professionals 10:15 – Water You Know with James McDonald 12:50 – Introduction to Jake Deak: Background, Family Influence, and Career Journey 16:16 – Core Values at Pyxis Lab and how they shape product development and customer relationships 17:07 – Inside the creation of the OxiPanel Plus 27:14 – Why Pyxis Lab developed a mobile app 29:37 – In the Flow, Pyxis Lab’s new education podcast series Quotes "When I started this podcast eight years ago, I had no idea how much it would mean to so many people." - Trace Blackmore “If you can envision a staircase in front of you, the very first step is about ten feet tall. But once you take it, you’re on your way.” — Trace Blackmore "We don't just create content; we create community." "Starting is always the hardest step." "Data is king. The more we can help operators harness their data, the better decisions they'll make." "We’re not just adapting to change; we’re leading it." “We are the friend to the water treater—the friend to the end user—and that has led to a lot of new acquisitions for us.” — Jacob Deak Connect with Jake Deak Phone: +15704197057 Email: Website: LinkedIn: Click to Download Episode’s Discussion Guide Guest Resources Mentioned Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: Are conductivity and Total Dissolved Solids the same thing? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/36538375

422 Inside the Association of Water Technologies with John Caloritis 05/30/2025

422 Inside the Association of Water Technologies with John Caloritis In this milestone episode, host Trace Blackmore welcomes of and current President of the . Together, they explore the strategic evolution of AWT and announce an exciting new partnership that officially makes Scaling UP! H2O the association's podcast partner. This conversation is a rare behind-the-scenes look into how AWT operates, from board decisions to training initiatives, and what the future holds for water treatment professionals who want to lead, grow, and make an impact. Behind the Boardroom: How AWT Operates at the Top John Caloritis gives a full picture of how the AWT Board of Directors functions—including the nomination and election process, board roles, and the important presence of a supplier representative. He also unpacks the quarterly rhythm of board meetings and explains how day-to-day operations are managed by dedicated staff in Rockville, MD. This section highlights the association’s emphasis on structured leadership and professional governance—insights crucial for members considering future leadership roles. Building Momentum: Strategic Planning, Committees, and New Metrics From selecting future convention cities to refining AWT's strategic plan, John walks us through the latest developments discussed in the May 2025 board meeting. A major shift includes revisiting governance documents, some untouched for 20 years, and implementing board performance metrics tied directly to AWT’s goals. Additionally, John outlines the role of the new Committee Town Hall and how it strengthens the feedback loop between committees and the board—a must-know for engaged members. Training the Industry: What’s New in AWT Technical Education AWT continues to invest in elevating its training programs. John details the launch of the new intermediate water treatment course, improvements in wastewater and sales training, and plans for more hands-on and flexible formats. Frisco, TX remains the training hub—with a refreshed schedule aimed at reaching more professionals year-round. This section underscores AWT’s commitment to equipping water treaters with practical, career-advancing education. Advocacy, Certification, and Expanding Global Reach From ANSI accreditation for the Certified Water Technologist (CWT) designation to expanding relationships with global organizations like the UK Water Management Society, AWT is positioning itself as a global authority. John also shares how new tools like Quorum software are enhancing regulatory insight at the state and federal level, helping members stay ahead of legislation that affects their work. Charity and Collaboration: The Bigger Mission John shares how AWT’s alignment with World Vision is driving charitable impact—most recently through service projects in Swannanoa, NC and participation in the global 6K for Water. He also introduces a promising new partnership with the American Boiler Manufacturers Association (ABMA), emphasizing the need for joint standards and shared technical knowledge Growing Together: Committees, Mentorship, and New Membership Models John and Trace emphasize the importance of committee participation and unveil initiatives like the mentor-mentee program (via the Women of Water Committee) and the onboarding support provided by Young Professionals. AWT’s new Individual Membership model also opens doors for more professionals to join and engage with the association regardless of company affiliation. A Historic Partnership: Scaling UP! H2O Becomes the Official AWT Podcast In a powerful announcement, John and Trace reveal that the Scaling UP! H2O Podcast is now the official podcast of AWT. This partnership will allow both organizations to expand their reach, spotlight committee efforts, and communicate more effectively with the broader water treatment community. This episode pulls back the curtain on the AWT’s inner workings and shows the real-world impact of engaged leadership. John’s insights offer a valuable reminder that anyone in the water industry can find a place to lead, grow, and serve. Want to learn more about AWT committees or get involved? Review the show notes for direct links to committee descriptions and the mentor-mentee program. If you’ve been on the fence about getting your CWT, now’s the time—set a date, make a plan, and earn your designation. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 02:38 – Trace Blackmore reflects on the importance of knowing your “why” with a powerful story about the Wright Brothers. 07:11 – Water You Know with James McDonald 08:22 – Upcoming Events for Water Treatment Professionals 10:40 – Interview with John Caloritis, President of the Association of Water Technologies and Technical Director at Metro Group 17:02 – Daily Operations of AWT and roles of key staff members 24:05 – Preview of the upcoming AWT Convention at the Broadmoor, including paper selection and training topics. 35:29 – How to get involved in AWT Committees and the value of participation 39:09 – Big Announcement 42:13 – Upcoming Initiatives: growing CWT Brand, ANSI Certification, and regulatory advocacy Quotes “I waited until later in life to get more actively involved in the association, and I wish I'd started earlier.” - John Caloritis “When you put yourself into rooms where you are not the smartest person, that’s your key to learning things you didn’t even know to ask about.” - Trace Blackmore “Every hour you engage in, you will contribute so much to your life—and I can’t even describe the ways in which I’ve benefited.” - John Caloritis “Work backwards, set the date, and then make sure that your study plans work up until that date." - Trace Blackmore “Without our committees, we are absolutely going nowhere.” - John Caloritis Connect with John Caloritis Phone: (917) 593-9492 Email: Website: LinkedIn: Click to Download Episode’s Discussion Guide Guest Resources Mentioned Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: What do you call the enclosed space between the drift eliminators and the fan in an induced-draft tower? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/36698585

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