Scaling UP! H2O

The podcast where we scale up on knowledge so we don't scale up our systems. Find out why working in Industrial Water Treatment is the best job in the world. Hear industry experts share their knowledge and stories. Learn about technologies, methods, and career journeys. Join podcast host Trace Blackmore, former AWT President, LEED, and CWT every Friday for a new episode.

417 How To Live a Life of Significance: Insights from Aaron Walker 04/25/2025

417 How To Live a Life of Significance: Insights from Aaron Walker “ Don’t Just Be Successful – Be Significant” How do you define success? Is it about financial achievement, accolades, or influence? What if true fulfillment lies in significance rather than just success? In this episode of the Scaling Up H2O podcast, we welcome back a distinguished guest, . With over four decades of entrepreneurial experience, Aaron has not only built thriving businesses but has also dedicated his life to mentoring others, helping them navigate their paths with purpose. His belief that "Relationships Matter Most" is a guiding principle for those seeking deeper fulfillment in life and business. The Journey to Significance Aaron shares his personal and professional evolution, revealing how a tragic event shifted his perspective from chasing success to pursuing significance. He opens up about the lessons that redefined his mission and the impact of his book, . Mastermind Groups: The Secret to Accelerated Growth What role do mastermind groups play in professional and personal development? Aaron explains why surrounding yourself with the right people can exponentially change your trajectory and how being part of a trusted network fosters accountability, wisdom, and breakthroughs. Balancing Ambition and Serving Others Success often comes at a cost, but how can we ensure it aligns with serving others? Aaron discusses the shift from self-focused goals to meaningful contributions, demonstrating how generosity and intentionality create a life of greater impact. The Power of Intentional Living How can we structure our daily habits for fulfillment and productivity? Aaron outlines his morning routines, scheduling techniques, and core principles that allow him to focus on what truly matters. Discover practical steps to bring clarity and purpose to your everyday life. The Gift of Gratitude and Forgiveness Aaron opens up about the power of forgiveness in setting oneself free from emotional burdens. He shares his personal experiences of releasing resentment and how gratitude plays a crucial role in living a more content and purpose-driven life. Living a life of significance requires more than just business acumen—it demands a mindset shift, intentionality, and a willingness to serve others. Aaron Walker’s wisdom provides a roadmap for those looking to create lasting impact in their careers and relationships. What’s one step you can take today to move toward significance? Tune in, reflect, and take action! Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 02:14 - Trace Blackmore shares celebration about the 55th anniversary of Earth Day 05:30 - Water You Know with James McDonald 07:50 - Upcoming Events for Water Treatment Professionals 11:27 - Aaron Walker’s return to the show and his journey as an entrepreneur and mentor 13:38 - View from the Top: Why Aaron wrote the book and how it changed lives 20:10 - Mastermind groups: Why you shouldn’t walk alone 41:10 - The life-changing power of gratitude Quotes "Success is about you; significance is about others." "We all need a little rest, a reset, and a reevaluation to live our best lives." "Intentionality is about doing things deliberately, with purpose." "Gratitude is not about what you have; it’s about recognizing the value in what you experience." "You’ve forgiven someone when you quit demanding justice." "Isolation is the enemy of excellence." “It’s ok if you don’t know, not to have the answers, and to ask questions.” Connect with Aaron Walker Phone: 615-207-3018 Email: Website: LinkedIn: Click to Download Episode’s Discussion Guide Guest Resources Mentioned Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: What is the phenomenon called where calcium and magnesium are LESS soluble as the temperature RISES? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/35998425

416 The SteriPen Revisited: Scaling UP! Your UV Digestion Knowledge 04/18/2025

416 The SteriPen Revisited: Scaling UP! Your UV Digestion Knowledge “Always test your tools before field use. Side-by-side comparisons ensure repeatability and accuracy.” In this episode of Scaling UP! H2O, host delivers an in-depth update on the SteriPen, a widely used tool for water treatment professionals. After overwhelming demand from listeners, we revisit the SteriPen, its capabilities, and its impact on testing organic phosphates and azoles. If you're looking for efficiency, precision, and portability in water testing, this episode is packed with actionable insights. The Evolution of the SteriPen Learn how the SteriPen became a game-changer in the industrial water treatment industry. Originally designed for hikers, it’s now widely adopted for phosphate digestion and azole testing. SteriPen Classic 3 vs. SteriPen Ultra: Which One Is Right for You? Trace compares the Classic 3 and Ultra models, discussing their battery life, efficiency, usability, and cost-effectiveness. Get clarity on which device suits your testing needs best. Testing Efficiency: Reducing Time While Maintaining Accuracy Find out how the SteriPen reduces testing time by half while maintaining accuracy, making it a must-have tool for water professionals. Best Practices for SteriPen Use From choosing the right vials and batteries to ensuring consistent testing results, this segment walks you through practical applications and expert recommendations. The Future of Water Testing How innovations like the SteriPen and other portable UV tools are reshaping the way industrial water treatment professionals conduct daily testing. With water testing advancements, efficiency is key. Whether you're new to SteriPen or looking to upgrade, this episode provides valuable insights to optimize your water testing process. Water professionals deserve better tools. Upgrade your phosphate and azole testing with the right SteriPen for maximum efficiency and accuracy. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 02:28 – Trace Blackmore shares a recap of Episode 414 06:47 – Upcoming Events for Water Treatment Professionals 16:15 – Water You Know with James McDonald 20:45 – Deep dive into SteriPen device: it’s history and application 33:29 – Comparison between SteriPen Classic 3 and SteriPen Ultra 36:00 – Testing Procedures for organic and phosphate and azole tests 38:02 – Charging and battery life for both SteriPen models Connect with Scaling UP! H2O Submit a show idea: LinkedIn: YouTube: Click to download Episode’s Discussion Guide Scaling UP! H2O Resources Mentioned Taylor Technologies Test Procedures: Taylor Technologies Test Procedures: Water You Know with James McDonald Question: Does silica solubility typically decrease or increase with rising temperature? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/35996650

415 Green Building Updates: What You Need to Know 04/11/2025

415 Green Building Updates: What You Need to Know “When there’s a will, there’s a way.” - Charlie Cichetti Sustainability is more than just a trend—it’s a commitment to a better future. In this episode of Scaling UP! H2O, host Trace Blackmore sits down with , LEED Fellow + WELL AP, CEO + Co-Founder of a leading expert in green building to discuss the latest updates in sustainability and how they impact industries worldwide. From energy efficiency to new LEED requirements, Charlie breaks down what professionals need to know about the latest green building innovations. Whether you’re a facilities manager, an industrial water treatment expert, or just passionate about sustainability, this episode is packed with valuable insights, actionable advice, and a roadmap to making buildings greener and more efficient. What’s New in Green Building? Green building standards are evolving, and LEED Version 5 is on the horizon. Learn how new prerequisites like electric vehicle charging stations and community impact considerations are shaping the future of sustainable infrastructure. LEED vs. WELL Certification: What’s the Difference? LEED focuses on building performance and environmental impact, while WELL centers around health and well-being. Charlie breaks down how these certifications complement each other and why they matter in today’s workplace. Energy Efficiency & Decarbonization Strategies How can companies reduce their carbon footprint and operating costs? Learn about smart buildings, microgrids, battery storage, and HVAC optimization—essential tools for cutting energy consumption while improving efficiency. Green Financing: How to Fund Sustainability Initiatives Many professionals assume sustainability upgrades are costly, but green financing, tax deductions, and government incentives make it easier than ever to fund energy and water-saving projects. Charlie shares how to access these opportunities. The Role of Water Treatment in Green Buildings The water-energy nexus is critical in sustainability efforts. Learn how industrial water treatment, cooling tower optimization, and HVAC efficiency contribute to green building goals and LEED certification points. Bottom Line Green buildings aren’t just about reducing environmental impact—they’re also about saving money, increasing efficiency, and creating healthier spaces. Tune in to discover practical ways you can implement sustainable practices in your facilities. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 02:12 - Trace Blackmore shares the Intro & Reflections on AI and Skynet 07:40 - Upcoming Events for Water Treatment Professionals 09:38 - Water You Know with James McDonald 11:29 - Interview with Charlie Cichetti about the latest on green building 25:31 - LEED vs. WELL: Understanding the Difference 31:50 - How to Get Started with Green Buildings 33:01 - Future of Green Building Quotes "Sustainability isn’t just about being green; it’s about reducing costs, improving efficiency, and creating a healthier work environment." – Charlie Cichetti "Benchmarking is the first step to making any building greener—know where you stand so you can improve." – Charlie Cichetti "LEED is still the most recognized green building certification globally." – Charlie Cichetti Connect with Charlie Cichetti Phone: (706) 633-6689 Email: Website: LinkedIn: Click to Download Episode’s Discussion Guide Guest Resources Mentioned Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: What scaling index was developed in 1936 to predict the scaling potential of calcium carbonate in drinking water systems? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/36087105

414 Pinks and Blues: Trace's Phosphate Redux 04/04/2025

414 Pinks and Blues: Trace's Phosphate Redux "Scaling is like debt—it’s always better to prevent it than to clean it up later." Phosphate plays a crucial role in Industrial Water Treatment, yet it remains one of the most misunderstood chemicals. In this Pinks and Blues episode, Trace Blackmore revisits phosphate chemistry and its application in cooling systems, corrosion prevention, and scale inhibition. Breaking Down Phosphate Chemistry Phosphate exists in different forms, each with specific applications in water treatment. Orthophosphate (PO4³⁻): The simplest and most reactive form, used for corrosion inhibition. Polyphosphate: A longer chain of phosphate molecules that can hydrolyze into orthophosphate. Organic Phosphates: Phosphate compounds bonded with organic molecules, often used in scale inhibition. Total Phosphate: A combination of all phosphate types in a system. Phosphate Testing – What Every Water Pro Should Know Phosphate levels must be carefully monitored to maintain system integrity. Trace explains: Why the orthophosphate test is the most reliable for phosphate analysis. How to convert different phosphate forms to orthophosphate for testing. The difference between the Molybdate Vanadate Method (yellow test) and the Ascorbic Acid Method (blue test). The importance of accurate dilution and testing procedures to prevent measurement errors. Challenges and Considerations in Phosphate Treatment Biological Growth: Phosphate serves as a nutrient, promoting microbial growth if not controlled properly. Environmental Regulations: Certain facilities may have phosphate discharge limits. Calcium Phosphate Scaling: High temperatures and improper phosphate dosages can cause severe scaling issues. Best Practices for Phosphate Management Monitor carbon and alkalinity levels to determine the best phosphate formulation. Use stability indices (e.g., Ryzner Stability Index, Langelier Saturation Index) to predict scale formation. Adjust treatment strategies based on pH levels and system conditions to avoid unintended scale buildup. Always verify environmental discharge limits when using phosphate-based treatments. Mastering phosphate chemistry and testing techniques ensures better system performance, cost efficiency, and regulatory compliance. This episode empowers water professionals to optimize their approach to phosphate-based treatments. Tune in to learn practical strategies for optimizing phosphate levels, preventing scale, and ensuring system efficiency. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 03:16 – Trace Blackmore shares the importance of Quarterly Planning for Business and Personal Goals 06:30 – Upcoming Events for Water Treatment Professionals 08:20 – Water You Know with James McDonald 12:03 – Introduction to Phosphate and Its Role in Water Treatment 18:31 – Understanding Phosphate Forms: Orthophosphate, Polyphosphate, Organic Phosphate 21:32 – Phosphate as a Corrosion & Scale Inhibitor in Cooling Systems 34:33 – Testing Phosphate: Why the Orthophosphate Test is Key 51:37 – The Importance of Understanding Water Chemistry Before Selecting Treatment Plans Connect with Scaling UP! H2O Submit a show idea: LinkedIn: YouTube: Click to download Episode’s Discussion Guide Scaling UP! H2O Resources Mentioned Taylor Technologies Test Procedures: , video courses Water You Know with James McDonald Question: What is the process called to evaluate the performance and efficiency of a water softener by taking regeneration water samples, measuring their salinity, and interpreting their results? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/35997795

413 Charting the Future: Mastering the Art of Strategic Planning 03/28/2025

413 Charting the Future: Mastering the Art of Strategic Planning "Strategic planning is creating certainty in an uncertain world." – Tim Fulton Strategic planning is essential for success in any business, yet many companies either overlook or struggle with the process. In this episode, Trace Blackmore welcomes back , President of , to explore the fundamentals of strategic planning and how businesses can chart their course for success. Tim shares insights on why strategic planning matters, how to involve the right people, and how to create a plan that actually works. Whether you’re a business owner, manager, or part of a team, this episode provides valuable takeaways to help you navigate uncertainty, set clear objectives, and execute effectively. Why Strategic Planning is Critical Strategic planning helps businesses stay focused in an unpredictable world. By analyzing past performance, assessing the present, and setting future goals, companies can adapt to changing markets, industry trends, and emerging technologies like AI. Who Should Be Involved in Strategic Planning? Successful planning requires input from leaders and key employees at different levels. Involving the right people fosters collaboration, avoids blind spots, and ensures that the plan is practical and actionable, rather than created in isolation. The SWOT Analysis: A Tool for Understanding Your Business A SWOT analysis (Strengths, Weaknesses, Opportunities, and Threats) helps businesses understand their position. Identifying strengths and weaknesses within the company, along with external opportunities and threats, provides a clearer strategy for growth and risk management. Executing the Plan & Measuring Success A strategic plan is only effective if it’s executed properly. Setting SMART goals (Specific, Measurable, Achievable, Relevant, Time-bound) ensures clarity, while quarterly reviews and color-coded tracking (Green, Yellow, Red) help teams monitor progress. Methods like the 12-Week Year and OKRs (Objectives & Key Results) keep businesses on track and accountable. Why Having a Third-Party Facilitator Can Make a Difference An outside facilitator brings an objective perspective, helping businesses stay focused and engaged during planning. Leaders who try to both facilitate and participate often struggle to balance these roles. Involving an expert improves discussions and strengthens team buy-in. Common Mistakes in Strategic Planning & How to Avoid Them Many businesses fail in strategic planning due to poor communication, lack of follow-through, and ignoring potential risks. A strong plan must be actively maintained throughout the year to ensure long-term success. Tim Fulton joined Trace Blackmore to deliver essential insights into strategic planning, emphasizing clarity, involvement, accountability, and the power of facilitation. This episode challenges listeners to create meaningful strategies, fostering organizational resilience and success in any environment. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 3:00 – Trace Blackmore encourages listeners to help spread the word about Scaling UP! H2O Podcast by sharing it with their colleagues and network 07:00 – Upcoming Events for Water Treatment Professionals 09:12 – Water You Know with James McDonald 11:00 – Interview starts: Welcoming back Tim Fulton 13:12 – What is Strategic Planning? 15:44 – Who should be involved in Strategic Planning? 23:22 – Why should companies strategically plan 34:58 – Best time for strategic planning 40:00 – Objective and Key Results (OKRs) explained Quotes "No weigh-in equals no buy-in.” - Patrick Lencioni, quoted by Trace “Fear is the biggest obstacle preventing businesses from strategic planning.” - Tim Fulton “Not having a plan is a plan for failure.” - Trace Blackmore “Doing strategic planning without a facilitator is like being quarterback and referee at the same time.” - Tim Fulton Connect with Tim Fulton Phone: (678) 427- 9436 Email: Website: LinkedIn: Click to Download Episode’s Discussion Guide Guest Resources Mentioned Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: What do you call the attraction of water molecules to each other that gives water its unique properties, such as a high surface tension, high boiling point, and ability to dissolve many substances? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/35441230

412 Pinks & Blues: The Iron-clad Saga 03/21/2025

412 Pinks & Blues: The Iron-clad Saga "Be the iron fist that keeps your water flowing clean and clear." - Trace Blackmore Welcome back to another insightful Pinks & Blues episode of Scaling UP! H2O! In this episode, host Trace Blackmore dives into the fascinating world of iron in water treatment systems. While iron is essential for life, it can be a major problem in industrial water systems, leading to corrosion, equipment damage, and inefficiencies. This episode unpacks the science behind iron, testing methods, and practical strategies for managing its impact. Understanding the Iron Triangle To effectively manage iron in water systems, it’s important to understand its different forms. Trace explains the Iron Triangle, breaking down the differences between elemental iron (Fe), ferrous iron (Fe2+), and ferric iron (Fe3+). He discusses how iron moves through water systems and why recognizing these distinctions is critical for water treatment professionals. How to Test for Iron Accurately Proper testing is key to managing iron levels. Trace details the phenanthroline method, a common technique used to measure iron concentrations in water. He provides best practices for accurate testing, discusses common interferences like molybdates and nitrites, and explains how to adjust testing methods to ensure reliable results. Corrosion and Iron’s Impact on System Longevity Iron is a major contributor to corrosion in water systems, and Trace explains why steel corrodes so easily. He covers the role of corrosion inhibitors and the importance of filtration systems in preventing excessive iron buildup. By managing iron effectively, professionals can protect equipment, reduce maintenance costs, and improve system efficiency. Math in Action: Calculating Total Iron in a System For those who love applying real-world math, Trace walks through the process of calculating total iron in pounds within a system. He explains how this calculation can help justify maintenance decisions and provide a compelling reason for clients to invest in proper water treatment solutions. Takeaways: Why Iron Management Matters This episode is packed with valuable insights for water professionals looking to improve their approach to iron management. From understanding the science behind iron to implementing better testing and corrosion prevention strategies, this discussion is designed to help you stay ahead in your field. Have a water treatment question? Want to hear a topic covered in a future Pinks & Blues episode? Submit your ideas at —your input helps shape future episodes! And remember, iron might be essential for our bodies, but in water systems, it’s a force to be reckoned with. Mastering iron control is key to maintaining system efficiency and preventing costly damage. Be the iron fist that keeps your water flowing clean and clear! Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 03:20 – Upcoming Events for Water Treatment Professionals 06:44– Water You Know with James McDonald 09:35 – Trace talks about Iron Historical Figure 15:28 – Iron that’s in Water Systems 17:39 – Understanding Corrosion & How It Impacts Your System 18:24 – The Iron Triangle 19:58 – The Phenanthroline Method Quotes “Steel is the most recycled material on this planet.” “If you’re treating your tests like a task, you’re missing the magic of this industry.” “Iron might be essential for our bodies, but it can be a real troublemaker when it's dissolved in the water in our systems, so don't let iron catch you off guard.” Connect with Scaling UP! H2O Submit a show idea: LinkedIn: YouTube: Click to Download Episode’s Discussion Guide Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: What is a plastic or rubber device that seals the outside of a reverse osmosis membrane against the inside wall of the pressure vessel to prevent feedwater from bypassing around the membrane element? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/35367815

411 Adiabatic Humidification: Harnessing Nature's Cooling Power for Efficient Climate Control 03/14/2025

411 Adiabatic Humidification: Harnessing Nature's Cooling Power for Efficient Climate Control “Be curious because the more you learn, the more exciting it is. Hit those challenges head on.” - Ryan Reimer Adiabatic humidification is revolutionizing climate control, offering an energy-efficient way to maintain humidity and cooling in industrial and commercial spaces. But what exactly is adiabatic humidification, and how does it compare to traditional isothermal methods? In this episode, host Trace Blackmore welcomes of , to break down the mechanics, benefits, and critical applications of adiabatic humidification. Together, they explore how this low-energy cooling method is reshaping healthcare, data centers, museums, and more, helping industries achieve optimal indoor air quality while reducing energy consumption. Introduction to Adiabatic Humidification The episode kicks off the episode about how adiabatic cooling utilizes natural evaporation to improve energy efficiency in climate control. It highlights how water professionals can integrate this technology to enhance industrial operations. Adiabatic vs. Isothermal Humidification – Understanding the Difference Ryan Reimer explains the key distinctions between adiabatic (evaporation-based) and isothermal (steam-based) humidification methods. While isothermal requires an external heat source, adiabatic systems leverage ambient air energy for humidification, reducing operational costs. Industries That Benefit from Adiabatic Cooling From hospitals and healthcare facilities to data centers, museums, and commercial spaces, adiabatic humidification is making waves. Ryan dives into real-world applications and how industries can optimize their HVAC systems for better efficiency. Efficiency & Water Treatment Considerations How high-purity water enhances humidification system performance Preventing scale buildup with the right water treatment solutions The impact of Legionella risk mitigation and best hygiene practices for humidifiers Maintenance & Seasonal Considerations Water treatment professionals know that humidification systems require ongoing maintenance. Ryan shares best practices for: Preventing scale buildup End-of-season cleaning & lay-up procedures Optimizing energy savings through smart system design The Bottom Line – Why Adiabatic Humidification is the Future With rising energy costs and increasing sustainability initiatives, industries are transitioning to adiabatic cooling. Ryan and Trace highlight the long-term benefits, cost savings, and system reliability this technology offers. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 03:06 - Trace Blackmore shares about the significance of π Day 07:26 - Upcoming events in Water Industry 14:27 - Water You Know with James McDonald 17:13 - Interview with Ryan Reimer of Hydrotrue 20:00 - What is adiabatic humidification, and how does it work? 36:31 - Addressing Legionella risks and ensuring hygienic humidification Quotes “As water treaters, stagnant water is usually not our best friend as it relates to dead legs.” - Ryan Reimer “One important step after completing the acid cleaning process is using a neutralizer component.” - Ryan Reimer “Always have an open mind to what is in a facility. You never know what you're going to run into and what the facility's goals are and challenges are. And just be curious.” - Ryan Reimer “Find a circle that can help build you up and one that you can help build up. That’s how we make our lives better. That’s how we make this industry better.” - Trace Blackmore "Adiabatic humidification allows us to use the energy already in the air – making it an extremely efficient solution for climate control." – Ryan Reimer Connect with Ryan Reimer Phone: 612-655-4162 Email: Website: LinkedIn: Click to Download Episode’s Discussion Guide Guest Resources Mentioned Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: What is the molar mass of calcium carbonate? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/35475190

410 Unleash Your Pricing Power: Casey Brown's 'Fearless Pricing' Revolutionizes Business Value 03/07/2025

410 Unleash Your Pricing Power: Casey Brown's 'Fearless Pricing' Revolutionizes Business Value "If you’re excellent at what you do, you’ve got to be paid like you’re excellent." – Casey Brown Ever wondered if you're truly getting paid what you're worth? In this unmissable episode of Scaling UP! H2O, we bring back , speaker, founder of and author of the newly released Known for her electrifying talks and actionable insights, Casey dives deep into how businesses can build confidence, charge their true value, and break free from the fear of pricing discussions. From her journey as an engineer to becoming a pricing powerhouse, Casey's passion for helping businesses thrive shines through. Whether you're in sales, management, or leadership, this episode will leave you inspired and ready to tackle your next negotiation. Highlights include: The Psychology of Pricing: Why fear dominates most pricing conversations—and how to overcome it. Pricing Integrity: Learn how setting and sticking to fair, defensible prices can boost trust and long-term success. Handling Objections with Confidence: Proven strategies to turn pricing objections into opportunities. The "Hot Sauce" Analogy: Discover how to identify overlooked products or services that can deliver high profits with minimal pricing sensitivity. Unexercised Pricing Power: How to unlock hidden revenue by testing and refining your pricing strategy. Role-Playing for Success: How procedural memory and consistent practice can transform your sales team’s confidence and results. Bottom Line This episode is your ultimate guide to fearless pricing, equipping you with the tools and mindset to boost profitability and set yourself apart from the competition. Don't miss the chance to learn from Casey's expertise and take your business to the next level! Click play, take notes, and start commanding the value your business deserves. Don’t let fear control your profits—listen now to gain the confidence and strategies you need to succeed. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 1:44 - Trace asks intriguing questions about the price of everyday items like gas and hot sauce to set the stage for a deeper discussion on pricing 02:23 - Events for Water Professionals 04:20 - Water You Know with James McDonald 05:35 - Interview with Casey Brown, speaker, founder of Boost Pricing, and the author of the newly released book ‘Fearless Pricing’ 13:05 - How small discounts can devastate your bottom line 32:23 - Why debriefing every deal is critical for refining your pricing strategy 33:41 - The “Hot Sauce Analogy” 45:00 – Final Thoughts and Takeaways Quotes “We can’t know, unless we try. The world is your Petri dish. “- Casey Brown “The how is training and coaching and concepts; the why is rotted in the mission to help people who are excellent be paid like they’re excellent.” - Casey Brown “We can’t fix pricing or profitability through calculation. We must address the biggest obstacle to success, which is FEAR.” - Casey Brown “Pricing is generally the area of greatest fear and greatest discomfort.” - Casey Brown “In absence of financial pricing integrity, unearned discounts hurt trust.” - Casey Brown “The way to get comfortable doing something uncomfortable is to practice it.” - Casey Brown "Every business has hot sauce and gasoline—products where pricing sensitivity varies drastically. Identify yours." – Casey Brown Connect with Casey Brown Phone: 614-679-7999 Email: Website: LinkedIn: Subscribe to Casey Brown’s Newsletter: Click to Download Episode's Discussion Guide Guest Resources Mentioned Scaling UP! H2O Resources Mentioned video courses with Casey Brown Water You Know with James McDonald Question: What is the conversion between parts-per-million and milligrams per Liter? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/34967075

409 A Western Refinery's Journey to Improved Water Efficiency 02/28/2025

409 A Western Refinery's Journey to Improved Water Efficiency "Water is a limited resource, and in this refinery, every gallon saved is a win for sustainability." – Juan Meneses Water is a critical resource in industrial operations, and improving efficiency is a top priority for many companies. In this episode of Scaling UP! H2O, returning guest , District Manager at , discusses how a Western refinery optimized its water footprint using advanced treatment technologies. This episode is packed with insights on water conservation strategies, sustainability goals, and the role of advanced monitoring technologies like 3D TRASAR in maximizing operational efficiency while minimizing environmental impact. Key Topics Covered: The Challenges of Water Usage in Refineries This refinery faced rising water costs and increasing sustainability pressures. With water sourced from the city, costs were projected to rise by 5% annually, with wastewater discharge costs climbing even faster. Finding ways to reduce water consumption while maintaining efficiency was a top priority. Optimizing Cooling Towers for Maximum Water Efficiency Cooling towers presented a key opportunity for conservation. The team aimed to increase cycles of concentration to reduce water waste without compromising system integrity. By using 3D TRASAR technology, they monitored real-time conditions, allowing precise adjustments to prevent scaling and corrosion. Implementing Smart Water Treatment Strategies To sustain higher cycles, the refinery introduced dual cathodic inhibitors and high-charge polymers, enhancing corrosion and scale control. pH adjustments ensured effective biocide performance while maintaining system reliability. This strategic shift allowed for significant reductions in water and chemical use. Results and Lessons Learned By increasing cycles from 5.5 to 9.3, the refinery saved 52 million gallons of water annually while cutting wastewater discharge and chemical consumption. The biggest takeaway? Real-time monitoring and proactive pH control are essential for maintaining efficiency at higher cycles. Best Practices for Industrial Water Optimization Collaboration between plant operators and water treatment professionals is key. Regular monitoring, data-driven decision-making, and advanced automation tools can help refineries maximize efficiency while meeting sustainability goals. Water conservation is good for business and the environment. Could your facility save millions of gallons? Explore advanced water treatment strategies today. Learn more at . Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 02:14 – Upcoming Events for Water Treatment Professionals 08:02 – Water You Know with James McDonald 10:20 – Interview with returning guest Juan Meneses, District Manager at Nalco Water about Western Refinery Water Efficiency 11:06 – The biggest water challenges faced by the refinery 12:11 – Strategies for optimizing water footprint and sustainability goals 14:07 – How 3D TRASAR and modeling software improve water efficiency 24:50 – Water savings achieved: 52 million gallons saved 29:21 – Best practices for communicating water optimization goals Quotes “The way that we can reduce water in the cooling tower is to increase cycle of concentration.” – Juan Meneses "A good implementation of this project, if you can, with good and advanced monitoring and automation. You can optimize your chemical treatment by modeling the condition.” - Juan Meneses “About the teamwork, foster collaboration and communication with the customer are key component of that and focus on sustainability.” - Juan Meneses Connect with Juan Meneses Phone: 337.309.9619 Email: Website: LinkedIn: Click to Download Episode’s Discussion Guide Guest Resources Mentioned Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: What effect will the water temperature have on softener backwash during regeneration? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/35203540

408 Pinks and Blues: The Power of Processes 02/21/2025

408 Pinks and Blues: The Power of Processes What gets measured gets improved. But without a process, how do we know what to improve? In this brand-new episode, , the host of and the CEO and Founder of , dives deep into the power of processes in industrial water treatment. Learn why creating and documenting processes is essential for consistency, collaboration, and success. Hear Trace's personal journey of process discovery, practical steps for implementation, and how processes can make your work more efficient and fun. Plus, a new "Water You Know" segment by James McDonald challenges your water treatment knowledge. Don't miss this insightful episode filled with actionable takeaways! Trace Blackmore introduces the value of processes, sharing his love for procedures and why they are vital for the industrial water treatment community. From his early experiences at McDonald's to his current role, Trace illustrates how processes drive consistency and success. The Power of Processes in Water Treatment Discover how processes are the backbone of efficiency in the water treatment industry, guiding consistency and measurable improvements across daily tasks and large-scale operations. A Practical Framework for Success Learn actionable steps to create, document, and refine processes that save time, enhance accuracy, and drive collaboration within your team or solo operations. Lessons from Episode 397: Categorizing for Clarity Explore Trace's approach to categorizing and establishing testing procedures, from Episode 397, and see how small tweaks can yield significant efficiency gains. From McDonald’s to Water Treatment: The Art of Rigor Trace shares personal anecdotes from his first job at McDonald’s, revealing how the company’s focus on procedural rigor inspired his passion for creating and following efficient workflows. Behind the Scenes of Scaling Up H2O Get a rare glimpse into the processes that power the Scaling Up H2O podcast. From pre-recording preparation to publishing episodes, see how structured workflows ensure quality and consistency. Why Everyone Needs Procedures—Even Solo Professionals Trace busts the myth that procedures are only for teams. Learn how structured processes can help solo professionals work smarter, not harder, and achieve consistent results every time. Trace emphasizes that processes are the backbone of success in water treatment and other industries. He encourages listeners to take actionable steps in documenting one procedure this week and to celebrate improvements. Processes transform chaos into clarity. By embracing structured methods, you not only improve operations but also create opportunities for growth and collaboration. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 04:37 -The power of sharing ideas at water industry events. 08:13 - Water You Know with James McDonald 10:51 - Trace's love for procedures and his McDonald's experience. 16:49 - The importance of measuring processes for improvement. 28:28 - Steps to create and document a process. 46:27 - Closing thoughts: Processes bring fun and efficiency to the workplace. Quotes “Because of my love of procedures, I've been able to create things and enlist the help of others to work collaboratively, ensuring we're all on the same page” - Trace Blackmore Connect with Scaling UP! H2O Submit a show idea: LinkedIn: YouTube: Click to Download Episode's Discussion Guide Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: At atmospheric pressure, a pound or kilogram of water that is converted to steam will expand by approximately how many times? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/34790895

407 Designing Success: A Deep Dive into 'Luck by Design' with Author Adam Tank 02/14/2025

407 Designing Success: A Deep Dive into 'Luck by Design' with Author Adam Tank What if the moments we consider mundane or accidental hold the power to reshape our lives? In this week’s Scaling UP! H2O Podcast, we welcome back , water industry leader and author of . Known for his thought-provoking insights and transformational ideas, Adam takes us on a journey to uncover how intentionality and awareness can turn everyday moments into catalysts for success. Whether you’re navigating career choices or striving for personal growth, this episode is your roadmap to designing the life you’ve always wanted. In this candid and engaging conversation, Adam shares the inspiration behind Luck by Design, a book that reveals how seemingly small moments—what he calls “catalyst moments”—can create a ripple effect of positive change. He opens up about his own transformative experiences, including a fateful missed bus stop in Rio that changed his career path forever. Through his stories, Adam challenges us to look closer at our own lives and recognize the opportunities hiding in plain sight. This episode reminds us that success isn’t a matter of chance—it’s a matter of choice. Whether it’s writing a life-changing postcard, stepping out of your comfort zone, or simply taking a moment to reflect, small, intentional actions can create lasting impact. And as Adam’s journey shows, the connections we nurture and the opportunities we embrace shape not just our lives, but the lives of those around us. Your next big opportunity might already be in front of you—it’s up to you to see it, seize it, and act on it. In this episode, Adam Tank proves that designing your own success is less about waiting for luck and more about creating it. Are you ready to take charge of your moments? Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 01:36 - Trace Blackmore shares Valentine’s Day origin and learning takeaway 03:03 - Upcoming Events for Water Treatment Professionals 07:09 - Interview with Adam Tank, co-founder and chief customer officer at Transcend, water industry leader and author of Luck by Design 27:16 - Adam discusses the "chapstick moment" and how small moments can lead to life-changing decisions 55:10 - Water You Know with James McDonald Quotes "These catalyst moments have tremendous power to help you achieve remarkable things in life." – Adam Tank "The sum of your life is the quality of the relationships you build." – Adam Tank "It’s not about what happens to you, but what you choose to do with it." – Adam Tank "A small act, like sending a postcard, can have ripple effects beyond what you can imagine." – Trace Blackmore Connect with Adam Tank Phone: 913-940-4381 Email: Website: LinkedIn: Click to Download Episode's Discussion Guide Guest Resources Mentioned Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: What is the proper regeneration sequence of operation for a co-current regenerated sodium zeolite softener system? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/34777285

406 Eight Tips for Business Management: Part 2 – Essential Strategies 02/07/2025

406 Eight Tips for Business Management: Part 2 – Essential Strategies “The only way you really know what you want to do is by learning more about it.” - Mark Lewis Welcome back to Scaling UP! H2O as we dive into the second part of our conversation with , Certified Water Technologist of and business leader who shares invaluable insights for thriving in your career and business. In this continuation of our "Eight Tips for Business Management - Essential Strategies" series, Mark and Trace unpack the strategies that have shaped their professional success, offering advice that’s as practical as it is impactful. Whether you’re managing stress, building trust within your team, or strategizing how to level up your skills, this episode is full of actionable takeaways. In Part 2, Mark covers: The Power of Continuous Learning: Why attending AWT Technical Training Seminars should be a priority and how to pitch the value to your employer. Building Trust as a Leader: Insights from Stephen Covey’s Speed of Trust to help you streamline operations and foster stronger relationships. Stress Management for Professionals: Simple, yet effective ways to navigate challenges, from journaling to maintaining healthy habits. The CWT Advantage: How becoming a Certified Water Technologist can open doors in the water treatment industry—and tips for overcoming exam anxiety. Mark also shares candid stories from his decades-long career, revealing the lessons he’s learned from both triumphs and setbacks. Plus, Trace adds his own perspective on mentorship, community, and how to stay inspired in a constantly evolving industry. Bottom Line The conversation with Mark Lewis underscores one powerful truth: success in business and life starts with intentional action. Whether it’s committing to continuous learning, fostering trust within your network, or mastering stress management, the tools to elevate your career are within your reach. Mark reminds us that the best investment you can make is in yourself, and when you couple that with strong community connections and an eagerness to learn, the possibilities are endless. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 02:04– Continuation of Interview with Mark Lewis, Certified Water Technologist, on tips on business management – essential strategies. 03:16 – Upcoming Events for Water Professionals 05:58 – Water You Know with James McDonald: Industrial water treatment trivia 14:56 – Importance of time management and self-management for reducing stress 17:11 – Mark’s tips for stress management and staying motivated through challenges 19:23 – The role of mentorship and community in professional growth 22:14 – Why you should consider becoming a Certified Water Technologist (CWT) 45:31 – Bottom line: Taking actionable steps to advance your career Quotes “You should always have something to offer.” - Randy Pausch’s The Last Lecture Book “Have the courage to ask.” - Trace Blackmore “Tomorrow can be a better day if you let it.” - Mark Lewis “One of the most valuable resources is a mentor.” - Mark Lewis Connect with Mark Lewis Phone: 704.322.5406 Email: Website: LinkedIn: Guest Resources Mentioned Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: Which scale will effervesce when exposed to concentrated hydrochloric acid? Magnesium Silicate, Calcium Carbonate, or Calcium Phosphate? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/35006370

405 Cooling Water Innovation: Harnessing Wastewater for Sustainability 01/31/2025

405 Cooling Water Innovation: Harnessing Wastewater for Sustainability In this episode of Scaling UP! H2O podcast, host Trace Blackmore dives into a conversation with , District Manager at to explore a groundbreaking innovation in industrial water treatment. Discover how Juan and his team harnessed treated wastewater to transform cooling tower systems, achieving a remarkable $4 million reduction in operational costs while championing sustainability. This episode highlights the challenges, strategies, and ultimate success of using treated sewage effluent—a game-changer for industries navigating water scarcity and operational efficiency. What You’ll Learn in This Episode The Steps to Integrating Treated Wastewater into Cooling Tower Systems Discover how Juan Meneses and his team approached the integration of treated sewage effluent into a refinery’s cooling tower system. Learn about the initial assessments of water quality, the detailed planning process, and the role of collaboration between industry experts and stakeholders in ensuring a seamless transition. From analyzing water chemistry to implementing treatment solutions, this episode walks you through every critical step. How to Overcome Challenges Like Biofouling, Corrosion, and Scaling Integrating wastewater into industrial systems is no easy task. Juan Meneses shares the real-world obstacles his team encountered, such as high organic content, ammonia levels, and variations in water quality. Hear about the innovative strategies they used to combat biofilm formation, prevent corrosion caused by harsh chemicals, and minimize scale buildup—all while maintaining system reliability and efficiency. The Pivotal Role of Automation in Water Quality Management Learn how advanced monitoring systems and real-time data collection were game changers in this project. Juan explains the importance of automated sensors in detecting water quality fluctuations, adjusting chemical dosages, and ensuring that all parameters remained within operational limits. This segment highlights how technology can simplify complex processes and prevent costly errors. Real-World Examples of Achieving Sustainability Goals and Operational Excellence This case study is a testament to the power of innovation in addressing both environmental and business challenges. Juan outlines how his team’s efforts not only reduced freshwater usage and wastewater discharge but also saved the refinery $4 million in operational costs. This section offers practical insights into balancing sustainability objectives with financial performance, showcasing what’s possible with a forward-thinking approach. This episode demonstrates how innovative water reuse strategies can align cost savings, operational reliability, and environmental stewardship. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 05:07 - Upcoming Events for Water Treatment Professionals 09:23 - Interview with Juan Meneses, District Manager from NalCo Water 15:18 – About the case study: using treated wastewater in cooling towers 20:32 – Automation and Innovation in Water Treatment 33:05 – Lesson learned and reflections from the project 42:42 – Water You Know with James McDonald Connect with Juan Meneses Phone: 337.309.9619 Email: Website: LinkedIn: Click to Download Episode's Discussion Guide Guest Resources Mentioned Podcast Podcast paper Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: What do you call sections in a water system with low or no flow due to system design and/or operation? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/34757770

404 Eight Tips for Business Management: Part 1 – Essential Strategies 01/24/2025

404 Eight Tips for Business Management: Part 1 – Essential Strategies In this episode, Trace Blackmore and Certified Water Technologist of dive into practical tips for managing your business effectively, particularly in the water treatment industry. They share eight essential strategies for mastering self-management, staying organized, adapting to challenges, and aligning personal goals with professional responsibilities. Mark highlights the importance of time management, account management, stress management, and personal development, offering actionable insights to help professionals navigate the challenges of managing their businesses while maintaining balance and efficiency. Points to Highlight Self-Management Skills: Learning to control your time, stress, and motivation is crucial for achieving business goals. Account Management: Focus on building long-term relationships with clients instead of just acquiring new business. Stress Management: Identifying and managing stress is key to maintaining productivity and motivation. Adaptability: Flexibility is vital in handling unexpected changes and managing multiple priorities effectively. Decision Making: Understand the long-term implications of your decisions before acting on them. Goal Alignment: Make sure your daily tasks are aligned with your bigger business objectives for sustained growth. Personal Development: Continuous learning and self-improvement are fundamental to business success. Mentorship: Having a mentor or support system can help you grow personally and professionally. Conclusion Trace and Mark's insights in this episode give you the tools to tackle the complexities of business management head-on. Whether it's optimizing your time, managing client relationships, or staying motivated, these tips are designed to boost your efficiency and help you thrive. Stay engaged, keep learning, and continue scaling up your knowledge! Don’t miss Part 2, where we'll dive deeper into additional strategies that will help you manage your business to new heights! Timestamps 02:20 – Upcoming Events for Water Treatment Professionals 05:15 – Water You Know with James McDonald 07:05 – Interview with Mark T. Lewis, Certified Water Technologies of Southeastern Laboratories Inc about strategies and tips on managing a business 14:56 – Importance of Time Management and Self-Management 17:11 – Stress management and staying motivated through challenges Quotes “End each day knowing that it was an improvement upon the last.” - Trace Blackmore "One of the skills that we've got to have is take what we have and run with it.” - Mark T. Lewis “If you're not managing your time, that's the only thing that you are never going to get back.” - Trace Blackmore Connect with Mark Lewis Phone: 704.322.5406 Email: Website: LinkedIn: Click to Download Episode's Discussion Guide Guest Resources Mentioned Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: What is the typical percent bed expansion during a water softener backwash? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/34251705

403 Navigating the New Frontier: Patsy Root on Legionella Legislation 01/17/2025

403 Navigating the New Frontier: Patsy Root on Legionella Legislation What if you could help write the rules that keep us all safe? In this episode, Trace Blackmore sits down with the passionate and highly knowledgeable , Senior Manager Government Affairs at , to dive into the nitty-gritty of Legionella legislation. With a career fueled by her love of water—whether it’s sailing, scuba diving, or protecting public health—Patsy brings an inspiring perspective to the table. She doesn’t just talk about the problem; she’s actively working to solve it. Here’s what you’ll get from this episode: The Current State of Legionella Legislation: Patsy provides a comprehensive overview of Legionella regulations across the U.S., Canada, and Europe. She dives into case studies comparing New York and Quebec as well as France and other European nations, highlighting the successes and challenges of their approaches. Scientific Insights into Legionella: Discover the biological complexity of Legionella, its various species, and why Legionella pneumophila stands out as the most significant threat. Learn why focusing on the right indicators is crucial for effective water management. Best Practices for Water Treaters and Lawmakers: Patsy shares actionable recommendations for water treaters to improve public health while maintaining cost-efficiency. From adopting ASHRAE 188 guidelines to advocating for better legislation, this episode is packed with practical advice. Proactive vs. Reactive: Ever wonder why so many water regulations only come after a crisis? Patsy talks about how the water treatment industry—and you—can help shift the conversation to prevention before it’s too late. The Power of Collaboration: Patsy emphasizes the value of networking through industry committees like AWT’s Legislative and Regulatory Committee and how collaboration fosters innovation and knowledge sharing. Practical Tips for Water Treaters: If you’re a water treater looking to stay ahead of the game, Patsy shares actionable advice on how to implement cost-effective, efficient water management plans that actually protect public health. The Bottom Line This episode isn’t just about rules—it’s about solutions. Whether you’re a water treater, a building manager, or just someone who wants to understand what’s really in your water, Patsy’s insights will change the way you think about managing risk. Your Next Move Check out the Legionella Resources page at for even more tools and insights from industry leaders. Share this episode with your team or clients to spark conversations that could save lives—and don’t forget to subscribe so you never miss an episode. Let’s work together to build a safer, healthier future, one drop at a time. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 03:04 - Trace announces a poll to assess the value of reading event details on the podcast and guides listeners to the events page on the website. 04:20 - Water You Know with James McDonald 05: 53 - Interview with Patsy Root, Senior Manager Government Affairs of IDEXX Water about Patsy's paper on global Legionella regulations and the importance of learning from international practices. 11:24 – Legionella Legislation Overview 39:49 - Practical Recommendations for Water Treater Quotes “It is the best way to network and grow the community around you of subject matter experts - by volunteering.” - Patsy Root “What we need to do with each other is we need to understand where things are happening, what's happening, and how much of that we should consider leveraging - as best practice.” - Patsy Root Connect with Patsy Root Phone: 207-523-0835 Email: Website: LinkedIn: Click to Download Episode's Discussion Guide Guest Resources Mentioned Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: What is the process called when you mathematically correct the impacts of changes in feedwater quality, temperature, and pressure on reverse osmosis membrane data as compared to a baseline? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/34700110

402 Game-Changing AI Tools: Matt Montellione's Insights 01/10/2025

402 Game-Changing AI Tools: Matt Montellione's Insights “It’s not that different than when smartphones came out.. Everything’s overwhelming when you first try it, but with just a little bit of effort, it just becomes second nature.” - Matt Montellione Dive into the transformative world of AI with Scaling Up H2O! In this episode, host Trace Blackmore sits down with Founder of , to explore how cutting-edge AI tools are reshaping the water treatment industry and beyond. Discover how platforms like Notion and Fireflies can serve as your "second brain," automating tasks, organizing data, and driving efficiency. Whether you’re eager to streamline your workflows or learn how to adopt AI responsibly, this conversation is packed with actionable strategies for professionals across all industries. Revolutionizing Productivity with AI Tools Discover how advanced AI tools like Notion and Fireflies are transforming the way professionals manage both personal and professional tasks. These tools serve as powerful organizational aids, streamlining data, automating repetitive tasks, and enhancing decision-making. Learn how adopting these technologies can help you save time, reduce stress, and focus on the work that matters most. Boosting Efficiency for Water Professionals AI offers game-changing solutions tailored for the water treatment industry. From planning routes and scheduling tasks to proactively identifying potential issues, AI tools minimize human error while improving operational outcomes. Explore practical examples of how water professionals can use AI to deliver better results and maintain compliance with ease. The "Second Brain" Concept for Daily Operations Matt Montellione introduces the concept of a "second brain"—a digital repository that stores and organizes knowledge, meeting notes, and reference materials. With tools like Notion, this second brain allows professionals to access critical information instantly and use it effectively. Learn how adopting this mindset can optimize your daily workflows and improve long-term productivity. Practical Tools to Enhance Work-Life Balance Host Trace Blackmore shares his experience with AI-driven tools like Fireflies for meeting transcription, and Plaud for mind mapping. These tools provide real-world solutions to common challenges, making it easier to stay productive, meet deadlines, and achieve a better work-life balance. Ready to revolutionize the way you work? Tune in to this episode to learn how you can adopt AI tools to streamline your daily operations, reduce stress, and stay ahead of the competition. Don’t forget to visit for exclusive resources and links to try these tools yourself! Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps: 00:43 - Trace Blackmore shares his humorous and insightful take on holiday decorations and personal traditions. 05:31 - Upcoming Events for Water Treatment Professionals 08:52 - Interview with Matt Montellione about his journey in sales and Ai integration 50:55 - Water You Know with James McDonald Connect with Matt Montellione Phone: 908.420.1414 Email: Website: LinkedIn: YouTube: Click to Download Episode's Discussion Guide Guest Resources Mentioned Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: What are the five parameters used to calculate the Langelier Saturation Index or LSI? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/34193525

401 Kick Off to 2025! 01/03/2025

401 Kick Off to 2025! Welcome to 2025! Episode 401 of the Scaling Up H2O Podcast is here to help you kick-start the new year with valuable insights, energy-saving tips, and strategies for personal and professional growth. Host explores how small changes, like switching to LED lighting or investing in solar power, can save energy and cut costs for National Cut Energy Costs Day. He also dives deep into effective planning methods, the importance of relationships, and how to maximize your potential in 2025. National Cut Energy Costs Day Learn practical ways to reduce energy usage at home and work, from switching to LED lighting and upgrading HVAC systems to exploring solar power installations. Trace also shares how his team utilizes energy audits for increased efficiency. Planning for 2025 Success Discover actionable strategies for effective planning, including prioritizing big goals (the "big rocks") and aligning your weekly schedule with your most important tasks. Nurturing Relationships for Long-Term Success Trace shares heartfelt advice from his grandfather about the value of relationships and how they surpass everything else in importance. He encourages listeners to reflect on their roles and take actionable steps to improve their connections. This episode is packed with resources for water treatment professionals, including updates on AWT events, Certified Water Technologist (CWT) prep courses, and actionable tools to help you raise the bar in the water industry. Whether you’re looking for tips to improve your work-life balance or stay ahead in your field, this episode is your comprehensive guide to success in 2025. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps: 05:20 - Trace Blackmore shares an Overview of National Cut Energy Costs Day and the importance of Conserving energy and water 21:32 - Water You Know with James McDonald 45:19 - Upcoming Events for Water Treatment Professionals Connect with Scaling UP! H2O Submit a show idea: LinkedIn: YouTube: Click to Download Episode's Discussion Guide Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: What is the approximate pH where phenolphthalein changes between pink and clear? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/34165625

400 Celebrating 2024 and 400 Episodes! 12/27/2024

400 Celebrating 2024 and 400 Episodes! "Take a victory lap today and celebrate all the wonderful things you've done this year." – Trace Blackmore In this milestone 400th episode, host reflects on the podcast’s incredible journey and the achievements of 2024. From personal accomplishments to listener engagement and standout episodes, this celebration highlights the growth of the Scaling UP! Nation. Scaling UP! H2O by the Numbers: What 2024 Taught Us Trace shares how the podcast grew across countries like Australia, Ireland, and New Zealand while continuing to top charts on Apple and Spotify. Personal Triumphs: From Scuba Diving to Off-Roading Adventures This year wasn’t just about podcasting. Trace shares personal milestones, including certifying his 1,000th scuba diver, losing 20 pounds, and embracing off-roading adventures in his wife’s Jeep. Behind the Mic: Guests, Stats, and Records With 51 guests in 2024, 35% were women, and 65% were men. This diverse lineup included highlights like the Women of Water (Episode 380) and Legionella Awareness Month series. The podcast also broke a record with six guests in a single episode. From Legionella to Boilers: Most Shared Episodes of 2024 Episodes like Are Legionella Cases Truly on the Rise? (Episode 376) and Steam Boiler Essentials (Episodes 353 & 354) delivered actionable insights that sparked industry discussions. AWT Innovation Award: A Shared Honor This year, Scaling UP! H2O was honored with the 2024 AWT Innovation Award at the AWT Annual Conference. Recognizing the podcast’s impact on advancing the water treatment industry, this award is a testament to the dedication of the Scaling UP! Nation. The Timeless Impact of Episode 179 Kathleen Edelman’s Temperaments episode remains the most downloaded in podcast history, offering lasting lessons on improving communication and relationships. The Scaling UP! Nation Community: More Than a Podcast More than a podcast, Scaling UP! H2O is a movement driven by its listeners. With 10,000 LinkedIn followers and a growing global presence, the Scaling UP! Nation continues to make waves in the water treatment industry. A Look Ahead: What’s Next for 2025 Trace teases what’s to come, including new contributions from James MacDonald and an even greater focus on delivering high-quality content for water treatment professionals. Powered by Our Partners: Sponsors Who Believe in the Mission This podcast thrives thanks to sponsors who believe in its mission. Their support ensures the production of valuable, high-quality episodes. Here’s to the Next Chapter, Together Trace thanks everyone who made this milestone possible, celebrating 400 episodes as a shared achievement with the Scaling UP! Nation. Together, we’re shaping the future of water treatment. And as always, we’re scaling up knowledge, so we don’t scale up our systems. Timestamps: 01:10 - Trace reflects on the podcast’s journey, shares gratitude for the Scaling UP! Nation, and highlights achievements while offering forward-looking insights. 04:25 - Upcoming Events for Water Treatment Professionals 08:39 – Trace shares his personal milestones from 2024 09:22 – Drop by Drop with James McDonald 14:49 – Trace delivers the Podcast Highlights of 2024 43:44 - Gratitude for Sponsors, Guests, and Listeners 45:18 – A Look Ahead to 2025 46:21 – Episode Wrap-Up and New Year Wishes Connect with Scaling UP! H2O Submit a show idea: LinkedIn: YouTube: Scaling UP! H2O Resources Mentioned video courses Drop by Drop with James In today’s episode, I have a quote. The quote is, “The lines are painted wrong.” Who said that and what did this person mean? That was my Dad. He used to tell us that as kids. You see, my Dad took pride in his driving abilities, and when he would not park the straightest in a parking space, we kids would take great delight in pointing it out to him. His reply was always, “The lines are painted wrong.” Oddly enough, we LOVED this answer! We would argue back, “No they aren’t! You parked crooked!” He would just shake his head, smile, and calmly insist, “The lines are painted wrong.” In my career as an industrial water treatment professional, this quote has always stuck with me. There are most certainly times when the lines are painted wrong. The control ranges may be wrong, too tight, or too broad. The lines are painted wrong. The expectations from a client or manager may be unrealistic. The lines are painted wrong. The finger often gets pointed at the water treatment professional first when things go wrong with water-related equipment, even when it’s not our fault. The lines are painted wrong. While it would not have been appropriate for my Dad to repaint the lines in a parking lot, it can be appropriate for us to repaint the lines at times in industrial water treatment. Control ranges can be appropriately adjusted. Expectations can be diplomatically realigned. Blame can be diffused or redirected with listening, discussion, facts, and patience. Sometimes, it takes a little thinking outside the box to realize when the lines are painted wrong. I have my Dad to thank for helping me see this at such a young age, and I can’t wait to tell him that now tens of thousands of people have just learned from him, too. Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/34105606

399 Pinks and Blues: The Science of Serial Dilution 12/20/2024

399 Pinks and Blues: The Science of Serial Dilution Having a product does not mean it’s going to work well. Having a product and having the experience to use it properly, that’s the determining factor. - Trace Blackmore Dive into one of ’s favorite formats: the "Pinks and Blues" episode! In this special installment, Trace tackles real-world questions from water treatment professionals like you, offering clear, practical solutions rooted in chemistry, strategy, and years of experience. From mastering serial dilutions to making the most of leftover competitor products, this episode is all about equipping you with the tools to excel in your field. Managing Leftover Competitor Products in Accounts Trace discusses the common challenge of customers asking water treatment professionals to use leftover chemicals they’ve already paid for. He highlights the risks of taking these products back to your facility, including potential costly disposal fees, and provides practical advice on how to manage and utilize these products effectively on-site. Serial Dilution: Explanation and Equation Trace introduces the dilution formula C1 × V1 = C2 × V2, a fundamental equation for performing accurate dilutions. He provides a detailed, step-by-step guide to creating dilutions in both lab and field settings, enabling water treatment professionals to test and effectively utilize mystery products left behind by competitors. Importance of Deionized (DI) Water in Test Kits Trace explains the critical role of DI water in performing accurate dilutions and removing interferences during tests. He emphasizes the necessity of always carrying sufficient DI water in the field for tasks like dilutions, triple rinsing equipment, and managing high-concentration samples. Ensuring DI water availability is key to maintaining clean and reliable testing processes. Testing Mystery Products Trace recommends testing mystery products for key components such as phosphate (total, organic, and inorganic) and Azol levels to determine their composition. Use the product’s safety data sheet (SDS) or similar documentation to identify expected ranges and compare test results. These insights help calculate appropriate dosages and ensure effective usage of leftover products. Benefits of Proper Product Management Using leftover chemicals on-site provides several key advantages: Cost Savings: Eliminates expensive disposal fees for unused products. Customer Satisfaction: Reduces customer expenses by utilizing materials they’ve already paid for. Sustainability: Promotes greener practices by minimizing waste and maximizing resource efficiency. Professional Growth: Savings from proper management can support funding for training, certifications, and industry conferences, contributing to career development opportunities. Be Part of the Discussion We want to hear from you! Your contributions help shape the Scaling Up H2O podcast and make it even more valuable for the community. Submit Questions & Feedback: Your input drives our content. Send us your questions to be featured in future episodes. Share Your Success Stories: Let us know how this episode has helped you improve your water treatment practice or solve a challenging problem. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps: 07: 25 - Upcoming Events for Water Treatment Professionals 12:24 - Trace answers listener questions about managing leftover competitor products in water treatment accounts 15:32 – Trace explains Serial Dilution: Step-by-Step Guide 45:23 - Drop by Drop with James McDonald Connect with Scaling UP! H2O Submit a show idea: LinkedIn: YouTube: Scaling UP! H2O Resources Mentioned video courses Drop by Drop with James In today’s episode, I have a challenge for you. The challenge is…check your safety equipment. Seriously, check the condition as well as any expiration dates. I personally was shocked to find out that hard hats have an expiration date on them, but they do. It does make sense, though, because plastic can get brittle over time, especially sitting in a hot vehicle. Brittle plastic probably won’t protect your noggin as well as it should. Are your safety glasses all scratched up or dirty? Do they obstruct your view? Do you wear your earplugs more than once, and do they need to be replaced? How about your steel-toed shoes, face shields, aprons, gloves, and other safety equipment? Will they protect you when you need them to? Take this challenge as your excuse to inspect them all and replace them as needed. Your family, friends, colleagues, Trace, and I all want you to be safe as you practice the noble profession of industrial water treatment! Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/34079821

398 Water Treatment Project Success: Essential Steps for New Facilities and Expansions 12/13/2024

398 Water Treatment Project Success: Essential Steps for New Facilities and Expansions "Don’t be afraid to ask questions early and often when working with engineering firms or general contractors on your water treatment program... Getting it right the first time is the easiest and least painful way to a long-term successful water treatment program." – Walker Burnette In this episode of the Scaling Up H2O podcast, host Trace Blackmore sits down with , Water Treatment Consultant at to explore the importance of early involvement in water treatment projects for new and expanding facilities. Together, they uncover essential lessons, challenges, and best practices that can make or break long-term success in industrial water management. A Chance Encounter That Sparked a Career Walker Burnette’s journey into the water treatment industry began unexpectedly when he reconnected with Steve Tuning, a lifelong family friend and his father’s college roommate, at his former workplace. This chance meeting led to a conversation that launched his career in water treatment. Now, Walker’s former employer has become his client, showcasing the unique blend of personal history and professional growth that shaped his path. Bridging Water Treatment Gaps in Construction Walker Burnette addresses the common oversight of water treatment during new and expanded construction projects. In North Carolina's fast-growing landscape, Walker has seen firsthand how rushed timelines can lead to missed steps in planning. Sharing lessons from successes and pitfalls, this discussion aims to highlight essential practices to ensure water treatment is prioritized and integrated effectively from the start. What steps do you take to set yourself up for success in the bid process? Walker Burnette emphasizes the importance of understanding a facility’s unique requirements when bidding on water treatment projects. Recognizing that each system may need specialized solutions, he advises focusing on value rather than competing solely on price. While not every bid will be successful, prioritizing quality and comprehensive proposals leads to long-term success and better client outcomes. Why do you need to have relationships with people? Walker Burnette highlights that building strong relationships is key in the competitive world of water treatment project bidding. Helping clients understand the value behind different approaches can set you apart. When clients receive various bids, confusion can arise about the differing strategies. Having a trusted relationship allows you to step in, clarify the benefits, and guide them through making an informed decision. Establishing a reputation with engineering firms and past collaborators can often lead to winning projects for the right reasons—trust and proven expertise. Prioritizing Communication for Water Treatment Success Clear communication and proactive planning in water treatment projects is essential. He recommends reviewing P&IDs (Piping and Instrument Diagrams) early to find cost-saving opportunities and streamline processes. Staying engaged throughout the project ensures inspections and coordination, preventing last-minute issues and promoting smooth execution. Checklist for Water Treatment Project Planning and Execution: 1. Identify System to be Treated: List systems requiring treatment and needed equipment/chemicals. 2. Verify Lead Times: Confirm equipment lead times and communicate any delays to the end user. 3. Set Project Timelines: Track key delivery dates and installation milestones. 4. Plan for Pipe Cleaning/Passivation: Ensure pipes are flushed or treated before startup to avoid issues. 5. Communicate with Stakeholders/End Users: Keep the end user informed and ensure all steps are completed for a smooth project launch. The Critical Step of Passivation Passivation is presented as one of the most important phases of commissioning new systems. Walker and Trace discuss why passivation is often overlooked, the consequences of skipping it, and how to effectively advocate for this essential step. Considering All Stakeholders and EH&S in Water Treatment Projects Understanding the needs of all stakeholders, including engineers, contractors, operators, and end-users, is essential in water treatment projects. Involving the Department of Environmental Health and Safety (EH&S) early ensures chemicals are compatible, stored correctly, and disposed of safely. Walker emphasizes addressing these considerations from the start positions water treatment professionals as proactive consultants, avoiding last-minute issues and disruptions to project timelines. Integrating New Equipment in Existing Facilities Adding new equipment to an existing facility requires careful planning. Unlike new buildings, end-user involvement is higher as the facility is already operational. He stresses that new systems often need isolation and separate treatment before integration, as simply connecting and activating them can lead to issues. Proper preparation and communication are key to successful integration. Join the Conversation Have any thoughts on today’s episode? Join the Scaling Up H2O community by sharing your experiences and insights on proactive water treatment. Connect with us on LinkedIn, share your takeaways, or join the discussion on industry challenges and best practices. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps: 01:30 - Trace Blackmore shares discussion on Friday the 13th superstitions and their origins, including historical and cultural references. 05:05 – Trace Blackmore’s encouragement to review lessons from 2024 and plan for 2025, mentioning Brian Moran’s “12 Week Year” 07:09 - Upcoming Events for Water Treatment Professionals 09:25 - Interview with Walker Burnette, Water Treatment Consultant at Southeastern Laboratories about water treatment considerations during new and existing facility constructions, and the importance of early involvement in the planning process. 50:57 - Drop by Drop with James McDonald Quotes "Passivation might be one of the most important parts of starting up your water treatment systems—it ensures the longevity and proper function of your equipment." – Walker Burnette "The only person we can fix is ourselves. It’s easy to blame externally, but we need to ask the right questions and guide our customers to success." – Trace Blackmore "Being proactive and communicating effectively is key. When you're adaptable, you're more equipped to lead projects to success rather than being a reactive passenger." – Walker Burnette "Learning to have hard conversations with customers is a difficult skill, but once you do, you’ll never regret it." – Walker Burnette Connect with Walker Burnette Phone: 336.207.7086 Email: Website: Linkedin: Read or Download Walker Burnette’s Press Release Guest Resources Mentioned Scaling UP! H2O Resources Mentioned video courses Drop by Drop with James In today’s episode, I’m on my soapbox. My soapbox topic is…conductivity versus TDS…or Total Dissolved Solids. You might have expected something a little meatier, but conductivity and TDS are often used interchangeably. FAR too often they are. They are NOT the same thing though. Conductivity and TDS may be RELATED, but they measure two COMPLETELY different things. Conductivity measures the ability of a water solution to conduct an electrical current. It is quick and easily automated, only requiring a conductivity probe and a meter. Total Dissolved Solids or TDS, on the other hand, is the concentration of dissolved solids in a water solution. Measuring the TDS requires evaporating a volume of water to dryness and weighing the solids that remain. TDS takes a lot more time and labor to perform than a conductivity test. So how are conductivity and TDS related? The conductivity of water is determined by the type and concentration of dissolved solids. Low TDS solutions typically have lower conductivities. High TDS solutions typically have higher conductivities. There can be a relationship between the two. If the water quality is consistent, conductivity can provide a practical way to monitor the TDS, but this relationship should be verified regularly. Some may be thinking, “But my handheld meter displays the answer in TDS. What gives?” Your handheld meter is doing math internally to convert from conductivity, which is measuring, to TDS. It is not ACTUALLY measuring TDS. As a rule of thumb in the industrial water samples we often see, the actual TDS is typically 65-75% of the measured conductivity. This can vary, however, depending upon the ions in the water. Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/33995247

397 Pinks and Blues: How to look at your tests 12/06/2024

397 Pinks and Blues: How to look at your tests “Your test kit is your tool, and you are the master of that tool. “- Trace Blackmore In this insightful episode of Scaling Up! H2O Podcast, host delves into the critical topic of understanding and optimizing water treatment tests. This episode is designed to equip water treatment professionals with practical knowledge to enhance their test-taking techniques and interpretation skills. The Concept of Pinks and Blues Trace shares the origins of the term “pinks and blues,” coined by his father, and explains its significance in water testing. He stresses the importance of understanding that tests are tools to confirm or disprove hypotheses about system conditions, not tasks that generate revenue. This foundational mindset shift sets the stage for improving both the efficiency and effectiveness of test execution. Strategic Testing Approaches Trace provides a comprehensive breakdown of running tests in the most efficient order, starting with the longest tests and multitasking with shorter ones while waiting. This strategic approach helps water professionals maximize time on-site. He also discusses the value of running tests based on hypothesis-driven objectives, such as walking through the site and engaging with clients before taking samples. Categorizing and Interpreting Your Tests Listeners will gain insight into organizing test types into meaningful categories: Base water Concentrated water Product contributions System signs Trace illustrates how to establish true concentration levels and interpret results to identify potential issues like scaling, precipitation, and system corrosion. The importance of using non-scaling ions, like silica, for accurate concentration analysis is also explained. Analyzing Interpretative Skills Trace walks through examples that highlight how to use test results for informed decision-making, whether it’s confirming system status or taking corrective action. He advises on how to integrate polymer tests and other contributing product measurements into your routine for a fuller picture of system health. This deep dive into interpretation emphasizes a detective-like approach to problem-solving in water treatment. Final Thoughts and Essential Tips The episode concludes with Trace’s encouragement to prioritize understanding your test procedures and knowing the interferences that can affect results. He underscores the importance of planning tests efficiently and being prepared with all necessary tools before visiting client sites. By mastering these practices, listeners can transform their testing routine into a powerful tool for maintaining system integrity and customer relationships. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 00:50 - Trace Blackmore explains what Pinks and Blues means sharing how his father influenced his understanding of water tests 02:09 - Upcoming Events for Water Treatment Professionals 05:34 - Explanation of "Pinks and Blues" and the importance of interpreting test results for water treatment. 43:21- Drop by Drop with James McDonald Connect with Scaling UP! H2O Submit a show idea: LinkedIn: YouTube: Quotes “The equipment knows, but it cannot talk. We’ve got to do all this investigation work to figure out what the equipment knows that won’t give up that information. We’ve got to figure out ways to make it talk now.” Scaling UP! H2O Resources Mentioned video courses Drop By Drop with James In today’s episode, let’s picture in your mind a boiler that is open for inspection. As you stand in front of it, you may see the handholes and manholes opened. The room may be much quieter than normal because the burners and air blowers aren't running. It may be a firetube or water tube boiler. The inspection will be different between the two, with several commonalities as well. Before you start your inspection, what should you do? Have you spoken to the operators in the area? Have you followed proper safety protocols for confined space entry, lockout/tagout, etc.? Do you feel safe entering the boiler? Do you know the history of the boiler before going in? Does this history of water treatment and boiler performance allow you to predict what you will see inside the boiler? How will you document what you find? How will you collect any samples, if necessary? How dirty will you get? Do you know the equipment you will see inside the boiler, such as steam-water separators, baffle plates, downcomers, feedwater piping, etc.? What do you expect the water line to look like? Where will oxygen pitting or hard water scaling first show up in the boiler if there was a problem? Will you be inspecting the deaerator as well? How long will it take you to get the boiler inspection report to your client? Doing a proper boiler inspection takes time, experience, knowledge, attention to detail, and often agility. Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/33865807

396 Navigating Carbon Capture: Water Demands and Wastewater Solutions with Steve Russell 11/29/2024

396 Navigating Carbon Capture: Water Demands and Wastewater Solutions with Steve Russell “Learning how to learn is essential. “- Steve Russell In this week’s episode of the Scaling UP! H2O Podcast, we’re excited to share a deep dive into the complex world of carbon capture and water treatment with , Senior Process Engineer at . Host Trace Blackmore and Steve explore the challenges of treating wastewater in carbon capture facilities, including the need for innovative approaches to meet environmental and operational standards. Navigating Carbon Capture: A Process Engineer’s Perspective Carbon capture is a hot topic in today’s industrial landscape, and Steve’s expertise provides critical insights for water professionals. As Steve explains, “Carbon capture isn’t just about removing CO₂—it's about managing the water and wastewater byproducts effectively.” Steve’s work with Kiewit involves finding solutions to treat the various wastewater streams generated during the carbon capture process. His experience illustrates the importance of understanding each facility’s unique needs and tailoring water treatment strategies accordingly. Key Insights from Steve’s Work: Understanding Wastewater Composition: Each facility produces different wastewater streams, largely dependent on fuel type and system design. Working Across Teams: Effective carbon capture requires collaboration between water treatment engineers, mechanical engineers, and project managers. Navigating Resource Limitations: Steve shares how he adapts his knowledge to treat complex wastewater streams when resources and data are limited. Flexibility and Teamwork Throughout his career, Steve has learned that flexibility and teamwork are crucial in tackling complex projects. Working closely with teams across various disciplines allows Steve to develop comprehensive solutions tailored to each project’s specific requirements. Top Takeaways: Be Prepared to Adapt: Each project brings its own set of challenges, from wastewater quality variations to resource limitations. Understand the Full System: Gaining a broader understanding of the carbon capture process can help anticipate potential issues and refine water treatment strategies. Leverage Internal and External Knowledge: Steve emphasizes the value of tapping into team expertise and utilizing available resources for innovative solutions. Building a Career in Water Treatment Field With over two decades in water treatment, Steve shares his career advice for those just starting out or looking to advance. “Learning how to learn is essential,” he reflects. Steve encourages water professionals to build a foundation of flexibility and continuous learning, as the industry constantly evolves with new technologies and environmental demands. Steve’s Advice for Water Professionals: Be Flexible and Organized: Expect the unexpected and keep a well-organized knowledge base to quickly adapt to project needs. Build a Support Network: Collaboration and open dialogue with colleagues can accelerate problem-solving and professional growth. Focus on Continuous Learning: Water professionals should embrace learning opportunities within and beyond their primary field. Final Thoughts: Flexibility and Continuous Learning Steve’s experience reminds us that flexibility and a commitment to learning how to learn are essential in water treatment. Each project is unique and staying adaptable and open to new knowledge is key to navigating complex industry challenges successfully. By embracing continuous learning, we drive impactful solutions for sustainability in our field. Tune in Today! Listen to this enlightening conversation by playing the episode above or visiting to tune in. Gain insights that will help you navigate your own water treatment challenges and expand your expertise in sustainability. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 01:31 - Trace Blackmore shares his Thanksgiving reflection, Small Business Saturday, and Giving Tuesday 06:44 - Upcoming Events for Water Treatment Professionals 10:22 – Interview with Steve Russell, Senior Process Engineer from Kiewit about carbon capture technology and its implications for water and wastewater treatment. 51:05 - Drop by Drop with James McDonald Quotes “Carbon capture isn’t just about removing CO₂—it's about managing the water and wastewater byproducts effectively.” “Each carbon capture facility is unique, and there’s no cookie-cutter approach.” Connect with Steve Russell Phone: 913.689.4533 Email: Website: LinkedIn: Read or Download Steve Russell's Press Release Guest Resources Mentioned Scaling UP! H2O Resources Mentioned Drop By Drop with James In today’s episode, we’re pondering something. We’re pondering ppm or parts per million. This can be a hard concept to grasp at times, so I find analogies to be very helpful to understand this expression of concentration. One minute in 2 years is a part per million. One inch in 16 miles is a part per million. 1 drop in 10 gallons is as well. One milligram in a Liter is 1 part per million, assuming the specific gravity of the liquid is 1, of course. One millimeter in a kilometer is one part per million. Did you know that 1 pound of ANYTHING dissolved in 1,000 gallons of water will give you 120 ppm? A 1% solution, based upon weight, is a 10,000-ppm solution. There are many more analogies out there of course. Find the one that resonates the best with you! Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/33802227

395 A Career Flowing with Purpose: Five Decades of Water Wisdom with Bob Cunningham 11/22/2024

395 A Career Flowing with Purpose: Five Decades of Water Wisdom with Bob Cunningham Here we go! We have the privilege of collaborating with our lab partner , of , a true water industry expert whose journey flows through five decades of dedication, transformation, and insight. Starting his own company 35 years ago, Bob has navigated the currents of change in the field, sharing the lessons that come from a lifetime of experience. For those new to the water industry, Bob’s story will inspire you to write your own chapters with integrity and resilience; for seasoned professionals, it’s a reminder of the profound impact a lifelong commitment to this work can make. What Was Your Career Journey Like? Reflecting on the story of his career, Bob described a path full of purpose and momentum, driven by a passion for water treatment and a vision for what it could become. “Stand back, and here we go!” he recalled, capturing the excitement of building his career. Founding his own company was a wish come true, powered by the “dream team” he assembled to carry it forward. Decades later, Bob’s journey is a testament to the possibilities that await those who dedicate themselves to the water treatment profession. The Good and the Bad Changes Over the Years With years of experience flowing behind him, Bob has observed major shifts in the water industry. He identified two of the most positive changes he’s seen: Industry Diversification: With more people setting up their own companies, the wave of new businesses has strengthened the industry and fostered innovation. Advancements in Research: Today’s resources—from molecules to biocides and surfactants—have expanded far beyond what was available in the past, equipping professionals with powerful tools to improve water systems. Still, Bob also pointed out challenges, notably the drive for “greener” policies that, while well-intentioned, sometimes lack the scrutiny needed to ensure they’re effective and sustainable. Advice for New Water Professionals Bob shared valuable advice for those just beginning their own journey: “Keep it straight. Keep it ethical. Don’t stretch it.” In a field as important as water treatment, integrity flows through every successful career. Bob also warns against trying to gain business by cutting prices, as it ultimately backfires. Instead, he encourages presenting quality, honest solutions as the key to long-term success and respect in the field. What is the Best Way to Get Ahead in This Industry? When it comes to advancing in water treatment, Bob suggests taking a page from those who’ve already made a mark. “Watch the successful people in the industry. Keep an eye on those folks. Then try to incorporate what they are doing into your own career as you grow.” He also emphasized the importance of broad, in-depth knowledge: “You’ve got to know every aspect of this business. So, study.” From mechanical and microbiological aspects to chemistry, Bob’s advice highlights the depth and commitment it takes to ride the waves of a successful career in water. How Did You Get Involved with the AWT? Bob’s connection with the Association of Water Technologies (AWT) began as a way to network with others who share a passion for advancing the industry. Over the years, his work with AWT has strengthened his dedication to education, standards, and mentorship within the field. Bob’s Go-To References Navigating the water industry requires solid references, and Bob’s approach has always been to keep his library of resources close at hand. When faced with challenges, he turns to trusted materials that help him troubleshoot and understand the complex systems in his work. For Bob, maintaining this holistic knowledge is essential to staying effective and adaptive in an ever-evolving industry. Scale UP! Your Water Career Tune into this episode for a front-row view of Bob’s life in water—a story of purpose, change, and professional wisdom. May it inspire you to embrace your own journey in water, staying curious and informed as you flow from one chapter to the next. Timestamps 01:00 - Trace Blackmore wants to remind you that the 12 Week Year is a powerful tool to help you maximize these final weeks of the year and achieve your goals for 2024. Let’s finish strong! 03:00 - Upcoming Events for Water Treatment Professionals 10:40 - Interview with Bob Cunningham 01:04:15 - Drop by Drop with James McDonald Connect with Bob Cunningham Phone: +1 530 604 3449 Email: Website: LinkedIn: Resources Mentioned video courses Drop By Drop with James In today’s episode, I want you to picture yourself looking at the water level in the basin of a cooling tower. You may want to press fast forward on your imagination just a little, but as you watch the water, you see the water level dropping ever so slowly as water evaporates away or is being blown down from the system. At some point, you notice makeup water starts flowing into the basin. My question for you is what control scheme caused this to happen? Have you ever put much thought into all these ways makeup water is controlled in a cooling tower system? Is there a float mechanism? Perhaps probes of some sort? Or is there an ultrasonic device? Are there others? Also, is the makeup valve mechanically opened or electronically opened? What are the pros and cons of each option? What if there is foaming in the cooling tower basin? Would any of these control schemes be impacted? What are all the way these makeup control schemes could fail? Could they fail so too much makeup water was added? Could they fail so too little makeup water was added? Who would have thought there was so much to think about on just the makeup water control to a cooling tower system? Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/33687897

394 Visibility and Value: Enhancing Sustainability in Water Treatment 11/15/2024

394 Visibility and Value: Enhancing Sustainability in Water Treatment By highlighting cost savings, clients can see how efficient water treatment impacts their bottom line. Sustainability isn’t just a trendy term—it’s about implementing practical practices that protect our planet for current and future generations. By adopting sustainable strategies, we can conserve resources, cut costs, and create lasting benefits for both the environment and our client’s businesses. In our latest episode of the Scaling UP! H2O Podcast, we had the privilege of speaking with , CWT, LEED AP of an advocate for water sustainability, who shared actionable insights on how water professionals can effectively embrace sustainability while adding value to their clients. Meet James Courtney: A Champion for Sustainability In our enlightening conversation, James shared his journey in the water industry and emphasized the vital role that water professionals play in promoting sustainability. He stated, "We help our customers by saving them money on water, electricity, and fuel." This highlights how our work not only benefits the environment but also leads to significant financial savings for our clients. Sustainability: More Than Just a Buzzword Sustainability means optimizing our resources. As James noted, "We operate in this space where we are directly responsible for the sustainability of our customers.” Water treaters have a unique opportunity to minimize their clients' carbon footprints while improving efficiency. Whether it's running boilers without scale, optimizing cooling towers, or maximizing cycles of conductivity, every action contributes to a greener future. James also cautioned against greenwashing, reminding us that not all practices labeled as "green" deliver real benefits. We must be vigilant and ensure that our sustainability efforts Educating and Empowering Clients Understanding water and energy usage is essential for effective water management. James encourages water professionals to educate their clients about their consumption patterns. “Clients often don’t realize that overusing chemicals or wasting water is a problem,” he explained. By illustrating the cost savings—like reducing their electricity bills or fuel costs—clients can connect the dots between efficient water treatment and their bottom line. Harnessing Data One of James’s most compelling stories was about using smart meters to identify inefficiencies. He shared, “Meters give you information; information gives you the opportunity to find solutions to problems you didn't even know you had.” In one instance, a client’s building was using half a million gallons of water due to a blocked condensate receiver. The installation of a meter enabled the team to identify the issue and prevent unnecessary water loss, ultimately leading to significant cost savings for the client. James’s team also tackled a fascinating case with two identical LEED Platinum buildings. Even though they were built exactly the same, one consumed significantly more power. By analyzing minute-by-minute energy data, they pinpointed the problem, leading to solutions that not only enhanced efficiency but also inspired other buildings in the community to adopt similar practices. The Impact of Visibility James highlighted an intriguing study involving a housing development where identical homes were built. In half of these homes, energy meters were placed indoors, allowing residents to see their energy usage, while the other half had meters located outdoors. The results were striking: “The houses with visible indoor meters used less energy simply because people could see it,” James explained. Residents began to turn energy monitoring into a game, challenging themselves to reduce their consumption. This simple shift towards visibility in daily energy use not only heightened awareness among residents but also nurtured a culture of energy-saving habits. As James aptly put it, “What gets measured gets managed.” Engaging clients in enjoyable and measurable ways can significantly drive sustainability efforts. Final Thoughts James’s insights remind us of the significant role water professionals play in fostering a sustainable future. By leveraging data and educating our clients, we can create meaningful change that benefits both our communities and the environment. Together, let’s continue to explore the importance of sustainability practices that protect our generation and the ones to come. Thank you for being part of the Scaling UP! H2O community. Together, let’s continue to educate ourselves and each other on the importance of sustainability practices that benefit both our generation and those to come. Stay curious, stay informed, and keep scaling up your knowledge! Timestamps 01:28 - Trace Blackmore shares what he is thankful for, and extends gratitude to the listeners and to AWT for the 2024 Innovation Award, and shares his family’s Thanksgiving traditions 15:18 - Interview with James Courtney, CWT 58:00 - Upcoming Events for Water Treatment Professionals 01:01:05 - Drop by Drop with James McDonald Connect with James Courtney Phone: +1 443 878 2407 Email: Website: LinkedIn: Read or Download James Courtney’s Press Release Guest Resources Mentioned Scaling UP! H2O Resources Mentioned video courses Drop By Drop with James In today’s episode, we’re thinking about control ranges. There are a few trains of thought on control ranges. Which tests and readings really need a control range applied to them? How wide or narrow should the control range be? It’s something one should consider carefully. I have seen control ranges applied to every test parameter for a makeup, such as city water, that the user had absolutely no control over. Are these control ranges really necessary? Sometimes, they are, especially if the makeup source is susceptible to changes in water quality, such as total hardness, which can impact downstream softener performance. I’ve also seen control ranges so large a bus could slide through them sideways. What good is such a wide control range doing for the water system? Nothing was actually being controlled. I’ve seen control ranges that were so unreasonably narrow that the parameters were almost ALWAYS out of range as well. What good does that serve? Is a better control system needed to meet these narrow ranges or is a wider control range more fitting instead? A lot of you out there use field service report programs that turn red, green, and sometimes yellow when a parameter is outside the control range. Not having good and proper control ranges can make that field service report’s color coding nearly useless because it is always too red or even too green and not actually reflecting the true stressed or controlled state of the system. Control ranges that are too tight may yield field service reports that are red all the time, which will lead to either the end user ignoring the colors or being annoyed by the report always looking red. Control ranges that are too broad may not show the true state of stress the system is under and lead to more problems down the road. Lastly, I’ve even seen reps be pressured by their customers to avoid red color coding as much as possible, leading to either uselessly wide control ranges or no control ranges at all. This can be a touchy subject, but your control ranges must be meaningful and useful. It may take some finesse to get everyone on the same side of the table on this but seeing a little red when appropriate TODAY beats dealing with the impact of a failed water system and wasted energy and water TOMORROW. Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/33670437

393 High Recovery Reverse Osmosis (HRRO): Expert Guidance on Optimizing System Performance 11/08/2024

393 High Recovery Reverse Osmosis (HRRO): Expert Guidance on Optimizing System Performance We’re focusing on High Recovery Reverse Osmosis (HRRO) with insights from , Director of North America Application & Sales at . With over 40 years of experience in membrane technology, Ken sheds light on how HRRO is transforming water treatment and tackling industry challenges. Here are the key highlights from our conversation. What is Reverse Osmosis (RO)? Ken describes reverse osmosis as a method for rejecting dissolved minerals and macro-organics from water. He stated, “Today's systems, most of them are using what they call a thin film composite membrane, which are categorized into seawater, brackish, and low-energy membranes, along with an offshoot called nanofiltration.” These systems achieve remarkable efficiency, with a rejection rate of around 99%, leaving only a minimal amount of dissolved minerals in the purified water. What is High Recovery Reverse Osmosis (HRRO)? HRRO is designed to maximize water recovery and minimize waste, making it a game-changer for water treatment. According to Ken, “40 years ago, recovery limitations were dictated by the chemistries. Today, advances in antiscalant technology allow for much higher recovery rates.” This technology takes the concentrate from conventional RO systems and processes it further, increasing efficiency and sustainability. Industries Leading the Way Initially adopted in industrial settings, HRRO is now gaining traction in sectors like municipal water treatment, food and beverage production, and power generation. Ken emphasized that “the growing focus on sustainability and regulatory compliance is driving broader adoption of HRRO systems.” Ensuring Successful Operations To ensure HRRO systems function optimally, it’s crucial to define feedwater quality parameters and anticipate variability. Ken stressed the importance of training operators, noting, “There always seems to be a disconnect between applications and salespeople developing ideas. Misunderstandings arise when people don’t understand the behavior of water as it concentrates.” To effectively tackle any challenges that arise, Ken recommends the following steps for operators: Define Feedwater Quality Parameters: Establish clear benchmarks for feedwater quality, including turbidity, pH, total dissolved solids (TDS), and any specific contaminants. This baseline will help identify any deviations that may affect system performance. Implement Regular Monitoring: Operators should capture data at regular intervals. This includes monitoring system pressures, flow rates, and recovery rates. Keeping an eye on these metrics will allow operators to identify trends and detect any anomalies early on. Normalize Collected Data: Regularly normalize the collected data to account for variations in operating conditions. By adjusting the data for factors such as temperature or seasonal changes, operators can gain clearer insights into system performance and efficiency. Train Operators on Water Behavior: Provide comprehensive training for operators that focuses on understanding how water behaves during the concentration process. As Ken pointed out, “water is very predictable in how it behaves,” so operators need to recognize the symptoms of potential issues and understand their causes. Foster Open Communication: Encourage collaboration among team members, especially between operators and technical support staff. Ken highlighted that insights often emerge from frontline staff who have firsthand experience with system operations. Conduct Root Cause Analysis: When problems arise, implement a structured approach to root cause analysis. This should involve gathering all relevant data, discussing operational practices, and reviewing system design. Engaging the team in this process can uncover issues that might be overlooked by individuals working in isolation. Adapt and Adjust: Finally, remain flexible and ready to adapt operational strategies based on the data insights and root cause analysis findings. By following these steps, operators can optimize HRRO system performance, improve efficiency, and ultimately reduce waste. Signs of a Successful Cleaning Ken Robinson shared valuable insights into the cleaning process, emphasizing the role of pre-treatment: “Pre-treatment is king in dictating the frequency,” he said, noting that surface water applications tend to require more frequent cleaning than well water systems. Ensuring that the cleaning process has been successful is key to maintaining high efficiency in HRRO systems. According to Ken, operators should check a few critical parameters post-cleaning: Performance Recovery: A successful cleaning will restore the system's flow rates and pressures to their baseline levels. Operators should monitor permeate flow, pressure differentials, and salt rejection rates to confirm the system is operating efficiently after cleaning. Normalized Data Comparison: Ken advised that operators should regularly normalize the system's data, both before and after cleaning, to get an accurate view of performance. If system performance remains suboptimal post-cleaning, it could indicate incomplete cleaning or deeper issues within the system. Visual Inspection: While much of the data will be analyzed digitally, a hands-on inspection of membranes and pre-treatment systems can also reveal residual fouling. If membranes appear visually clean and performance metrics align, it's a good indicator that the cleaning was successful. By consistently tracking and analyzing these factors, operators can extend membrane life and prevent performance issues from recurring. Future RO Innovations Ken highlighted the development of thin-film composite membranes as one of the most impactful advancements in RO technology. These membranes have made it possible to push systems to new limits, achieving higher recovery rates while maintaining durability. Looking ahead, zero liquid discharge (ZLD) systems—which aim to eliminate waste entirely—are on the horizon. As regions face water scarcity and stricter regulations, Ken sees ZLD playing a vital role in the future of water treatment. Conclusion HRRO is transforming the water treatment landscape by driving efficiency and sustainability. By leveraging the latest advancements and understanding the challenges, operators can optimize performance and reduce waste, helping clients meet both regulatory and environmental goals. Stay curious, stay informed, and keep scaling up your knowledge! Timestamps 07:33 - Trace Blackmore invites everyone to join the global community of Scaling UP! Nation members and explains how to subscribe to the podcast 08:51 - Upcoming Events for Water Treatment Professionals 13:18 - Interview with Ken Robinson about RO 59:40 - Drop by Drop with James McDonald Connect with Ken Robinson Phone: +1 440 251 7390 Email: Website: LinkedIn: Read or Download Ken Robinson’s Press Release Guest Resources Mentioned Scaling UP! H2O Resources Mentioned Drop By Drop with James Today’s episode is a “What if.” What if a cooling tower blowdown valve loses power? Will it fail closed or fail open? What could be the impact if it failed to close? What would be the impact if it failed open? What if the entire cooling system power failed, how would this be different than just the blowdown valve losing power? Is knowing whether a valve is designed to fail open or closed important when replacing a blowdown valve? Can you tell by looking at a valve whether it will fail open or closed? Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/33575787

392 Breaking Barriers: How Diversity and Confidence Drive Growth in Water Treatment 11/01/2024

392 Breaking Barriers: How Diversity and Confidence Drive Growth in Water Treatment “Your most limiting factor is yourself.” - In this week's episode of the Scaling UP! H2O Podcast, we're thrilled to bring you an empowering conversation between host Trace Blackmore and two leaders in the water treatment industry— , Sales Director, and , Service Quality Supervisor at . Together, they explore how diversity fuels success, the importance of overcoming Imposter Syndrome, and how you can take meaningful steps to give back to our industry. Diversity Drives Success: The Data Speaks Diversity isn't just about creating fair workplaces—it's a proven driver of business success. Tammy shared powerful insights from a study titled “,” commissioned by LinkedIn. This data shows that teams with strong diversity practices see: 6% higher customer satisfaction 12% higher sales 28% higher conversion rates 3% higher sales forecasts "Diversity drives sales," Tammy stated. It's clear that fostering diverse teams doesn't just boost morale—it boosts the bottom line. Diverse teams approach challenges from different angles, offering innovative solutions that serve a wider range of customers. When organizations embrace diversity, they unlock untapped potential for growth. Overcoming Imposter Syndrome: A Battle We All Face Imposter Syndrome is a challenge many of us encounter, no matter our level of expertise. Tessa opened up about this, emphasizing "Imposter Syndrome is something everyone struggles with. Overcoming it is hard and takes intentional practice." It’s not about eliminating self-doubt overnight but about taking deliberate steps to recognize and overcome it. Tessa and Tammy’s top tips for overcoming self-doubt: Acknowledge your accomplishments. Take time to celebrate your achievements, no matter how small. This can shift your mindset and reinforce your value. Step out of your comfort zone. Growth comes from challenging yourself. As Tessa mentioned, "You won’t grow unless you’re willing to be uncomfortable." Seek feedback. Tammy also highlighted the importance of feedback, saying, "I always start by asking if it’s a good time to provide feedback. This shows respect and creates a space for open dialogue." "Your most limiting factor is yourself," Tessa wisely added. By recognizing that our self-doubt often holds us back, we can take intentional steps toward building confidence. Building a Culture of Support Creating a culture of support is vital for both personal and professional growth. Tammy and Tessa also discussed the vital role of a positive workplace culture in fostering growth and confidence. According to Tammy, "Intentionality is key to defining your culture. It should flow through every aspect of your organization." She emphasized that a strong culture empowers employees to thrive and feel supported. Tessa echoed this sentiment, noting that a culture of trust and accountability allows individuals to flourish. "When you remove micromanagement and create a supportive environment, employees can focus on their growth," she said. By promoting mentorship, offering training opportunities, and encouraging open dialogue about the challenges we encounter, we can cultivate a healthy work culture that benefits everyone. Taking Action: Give Back to the Water Treatment Community This week, we challenge you to give back to the industry that’s given so much to you. Whether it’s mentoring a young professional, volunteering with a local organization, or visiting a school to inspire students about careers in STEAM, now is the time to make an impact. As Tammy passionately said, "We need people that love this industry, that have a heart to help others and to grow others. There is no amount of expertise needed. The only thing you need is a willing heart and time." By giving back, you not only help others but also strengthen the community that has supported your own journey. Final Thoughts: Know Your Worth We wrapped up this inspiring conversation with a powerful reminder from Tammy: "Know your worth. Take time to identify your limiting beliefs and pull them out by the roots. You are unique, and your talents are valuable." Overcoming Imposter Syndrome and stepping into your full potential requires recognizing your own value. No matter where you are in your career, these lessons—embracing diversity, overcoming self-doubt, and fostering a culture of support—are essential for growth. Join the Conversation Listen to this eye-opening conversation in our latest episode with the player above, or visit to tune in. Together, we can foster a more inclusive, supportive, and growth-driven environment in the water treatment industry. Stay curious, stay informed, and keep scaling up your knowledge! Timestamps 01:00 - Trace Blackmore shares FREE resources for water professionals on the Scaling UP! H2O website and wishes everyone a happy late Halloween 12:30 - Interview with Tammy Faber, Sales Director and Tessa Nge, Service Quality Supervisor at HOH Water Technology 51:14 - Drop by Drop with James McDonald Connect with Phone: +1 224-548-3393 Email: Website: LinkedIn: Read or Download Press Release Connect with Phone: +1 224-545-7870 Email: LinkedIn: Scaling UP! H2O Resources Guest Links Mentioned Video Books Mentioned Drop By Drop with James In today’s episode, I have a challenge for you. The challenge is…explain alkalinity to a non-technical person. Now, if you’re like me, this is a fun challenge! I LOVE explaining industrial water treatment to people! If you’re not like me, then sorry, but please do this challenge anyway. Alkalinity is a foundational bit of knowledge we must all understand as industrial water treaters. Technically, it is defined as the acid absorbing or neutralizing property of water. Sounds simple enough, right? What are the chemical components that make up alkalinity, though? We usually think of carbonate, bicarbonate, and hydroxide ions, but can there be others? Why does alkalinity matter in cooling systems, boilers, closed loops, and wastewater? The answer can be different for each. How do we measure alkalinity? We talk about P-alkalinity, M-alkalinity, and OH or hydroxyl alkalinity, but how are each different, how are they related, and what is each measuring? Total alkalinity and M-alkalinity are the same thing. That can be confusing to some. Why are they the same? How would you explain this to a non-technical person? Can you explain it right now or do you need to do a little more research first? Albert Einstein once said, “If you can’t explain it simply, you don’t understand it well enough.” This is your challenge to understand alkalinity well enough to explain it simply. Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/33499532

391 Multimeter Troubleshooting: Your Guide to Accurate Diagnostics, Part 2 10/25/2024

391 Multimeter Troubleshooting: Your Guide to Accurate Diagnostics, Part 2 We continue our in-depth conversation with , Product Specialist and equipment guru at diving deeper into the technical aspects of multimeter troubleshooting. This episode is packed with practical tips designed to help you navigate the often-confusing world of diagnostics and electrical troubleshooting. Whether you’re a seasoned professional or just getting started, Tom’s hands-on advice will guide you through common troubleshooting challenges so you can improve your accuracy and efficiency in the field. Missed Part 1? No worries! You can catch up on to get the foundation before diving into this advanced discussion. How Can You Avoid Fake Signals? Ever wonder why you're getting water meter readings when the system isn’t running? Tom breaks it down. If low-voltage sensor wires run too close to high-voltage AC wires, electrical interference can mimic a water meter signal, leading to fake readings. Pro tip: Keep the wires separated by at least 12 inches, and if they must cross, do so at a 90-degree angle. "Running them through the same conduit isn’t just a bad idea; it’s a code violation," Tom advises. The Troubleshooting Tool, You Didn’t Know You Needed: A Paperclip That’s right—Tom channels his inner MacGyver with this simple tool. "When I troubleshoot, I always bring paper clips," he shares. They’re perfect for quick fixes, especially when dealing with short circuits or stripped wires. How Long Can a Conduit Run Be on a Water Meter? Tom recommends keeping conduit runs short and efficient: ● Water meters: up to 1,000 feet ● Conductivity sensors: 200 feet max ● Amplified pH sensors: up to 1,000 feet ● Non-amplified pH sensors: Stick to 20 feet or less for optimal performance. Pro Tip: Save Your Multimeter’s Battery Life You don’t need to keep your meter on "Resistance" all the time. Switching it to Volts AC, Volts DC, or simply turning it off can extend your battery life significantly. Troubleshooting with the Experts: Top 4 Calls Tom Tinney shares the top troubleshooting calls he receives: The 1575 Controller Mystery ● Issue: Controller reset every time the relay activated. ● Fix: A simple switch adjustment from 230V to 115V solved the issue. The Miswired Outlet ● Problem: Controller shutting off when a relay turned on. ● Fix: Rewriting the outlet, which had reversed hot and neutral wires. Destroyed Chlorine Sensor ● Issue: Excessive flow and pressure destroyed the sensor. ● Lesson: Always stick to the manufacturer's guidelines and communicate them clearly to plumbers and electricians. Competing Controllers Failing ● Issue: Controllers from different manufacturers failing simultaneously. ● Fix: The culprit was a faulty sensor and excessive aeration. Who Should Be Using Remote Communications? While it may seem logical to apply remote communications to your highest-value accounts, Tom suggests starting with smaller ones. Remote communication technology can save time and money by allowing you to troubleshoot remotely, and the investment often pays off with just one saved trip a year. Troubleshooting Leaks in an MPT Thread When it comes to troubleshooting leaks in an MPT Thread, maintenance is key. First, make sure you clean your sensors at least once a season, or even more frequently, similar to how you maintain a cooling tower. When replacing the boiler sensor in an MPT Thread (an angled thread going into an angled pipe), don’t screw it in until it "clicks"—this can cause leaks. Instead, tighten the sensor by hand. Once it’s snug, use a wrench to turn it only ½ to ¾ of a turn more. If you’ve already got a leak, chances are you’ve overtightened it. Don’t try to fix a leak by cranking it tighter—at that point, you’ve already gone too far. The Blackmore Method This formula answers the age-old question: How do I know what to set my biocide pre-bleed on? If you know the system volume, incoming makeup water conductivity, and how much you evaporate every minute, this equation will tell you exactly what to set your pre-bleed to: A Fun Fact: The Cooling Tower Scene in Die Hard Did you know? The blue box with the two dials on the wall in the Die-Hard cooling tower scene was one of Tom’s old controllers! Tom even tracked down the Fox Studios building manager and discovered that it was there from 1988 through 2012. How cool is that? Timestamps 02:07 - Trace Blackmore reminds you about our free page on our website. It’s a comprehensive list of all the events our team is aware of for water professionals to attend in the USA and around the world. Don’t wait, scale up your knowledge today by attending a conference in the upcoming months. 03:15 - is happening on November 14, 2024: a free zoom networking event for water professionals 05:40 - Tom Tinney, Product Specialist and equipment guru at AquaPhoenix Scientific continues his talk on Troubleshooting Multimeters 01:04:35 - Drop by Drop with James McDonald Connect with Phone: +1 469 999 8603 Email: Website: LinkedIn: Links Mentioned Books and Movies Mentioned Drop By Drop with James In today’s episode, we’re thinking about chlorine chemistry and the Reservoir Effect. Have you heard this phrase before? The Reservoir Effect? In the debate between which is a better biocide at higher pHs, chlorine or bromine, the Reservoir Effect is an important concept to consider. When sodium hypochlorite, chlorine gas, or even calcium hypochlorite mixes with water, the target product they produce is hypochlorous acid or HOCl. This hypochlorous acid is subject to a dissociation which converts some of it to the hypochlorite ion or OCl-, which is a weaker biocide than hypochlorous acid. The pH of the water has a major impact upon how much this dissociation happens. That’s at the heart of the whole chlorine versus bromine debate because the chlorine chemistry dissociates more at a lower pH than bromine does. This means more hypochlorous acid is converted to the weaker hypochlorite ion at a lower pH than hypobromous acid is converted to the hypobromite ion at the same pH. This concept is used to justify using bromine chemistry at higher pHs versus chlorine. But is this argument as simple as this? I propose that the Reservoir Effect muddies the waters a bit. I just talked about how the hypochlorous acid dissociates to the weaker hypochlorite ion. This dissociation between the two is a very tight and fast ratio. It’s an equilibrium reaction. As soon as the hypochlorous acid is consumed in the battle against unwanted microbiological activity, some of the weaker hypochlorite ions are quickly converted BACK to the stronger hypochlorous acid form. This is the Reservoir Effect because even though the hypochlorite ion is weaker, it is waiting there to turn back into the stronger hypochlorous acid very quickly when needed. Sort of like the Incredible Hulk. Bruce Banner is the mild-mannered hypochlorite ion just going about his day, but when push comes to shove, he bulks up and turns green…although green isn’t a good thing in a cooling tower, but you get the point. Now, there are certainly many other factors when comparing chlorine chemistry to other alternatives in a cooling water system, but the Reservoir Effect is one that I don’t think many people know about nor consider. Think about it. Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/33422832

390 Multimeter Troubleshooting: Your Guide to Accurate Diagnostics, Part 1 10/18/2024

390 Multimeter Troubleshooting: Your Guide to Accurate Diagnostics, Part 1 In our latest episode, we had the pleasure of welcoming back , Product Specialist and equipment guru at . Tom shared invaluable insights into troubleshooting multimeters—an essential tool every water professional should have on hand during site visits. Here are some key takeaways from our discussion that you won’t want to miss! Why You Need a Multimeter: An Essential Tool for Your Kit Tom emphasized the importance of carrying a multimeter. “This is the tool that checks the controller to ensure you’re delivering your products and services on site while you’re not there. If you need to check its health or troubleshoot, you need a multimeter.” Even a $12 model will suffice, so you won’t stress about leaving it behind. This handy device can save you time and reduce anxiety, especially if it’s misplaced. Troubleshooting Power Issues: More Than Just Fuses A common scenario Tom encounters is technicians reporting that their controller is powered on but has no output. While it may seem like a blown fuse isn't the issue, controllers often have separate fuses for the relays. With your multimeter, you can quickly check for voltage on either side of the fuse. If one side shows voltage and the other doesn’t, it indicates a blown fuse. Tom’s golden rule for troubleshooting fuses? Always bring three with you because “troubleshooting with fuses always takes three fuses, no matter what.” After replacing a blown fuse, check if the controller powers up correctly or if the issue lies with the connected equipment. Be Prepared: Stock Your Toolbox Tom recommends keeping spare fuses in the exact size you need in your toolbox. With fewer Radio Shacks around, it’s essential to think ahead and replenish your supply. By having a fuse kit, you can avoid multiple service calls, saving both time and effort. When your fuse count dips below three, make sure to restock! The Art of Checking Fuses: Don't Be Deceived! Sometimes, a wire may appear intact. To check for functionality, Tom suggests using the resistance setting on your multimeter. This method can confirm whether the fuse is operational. Listen for the reliable beep, indicating that current is flowing correctly. When checking fuses, ensure you’re measuring both sides for voltage. If it’s absent, the fuse is blown. To confirm functionality, you can also switch your multimeter to resistance mode. If it beeps when touching the fuse leads, it’s still conducting properly; if not, the fuse is blown. Checking Conductivity Sensors Tom provided insights on verifying whether a conductivity sensor is functioning correctly. By measuring the AC voltage at the sensor tips, you can determine if it’s working as intended. Remember, maintaining clean sensor tips is crucial for accurate readings—avoid using sandpaper Instead, use a loose-bristle steel brush to remove any buildup. Conductivity Sensors Gone Bad Many users may regret learning how easily a multimeter can troubleshoot issues with conductivity sensors. Tom noted that when sensors are returned for warranty claims, they’re often covered with white residue but still work perfectly fine 99% of the time after cleaning. If you want to learn how to clean them properly, he’s more than willing to share his expertise. The Tom Tinney Approved Method for Cleaning a Conductivity Probe Instead of sanding the carbon tip of a conductivity sensor, Tom recommends using a loose-bristle steel brush. This method effectively removes crusty buildup without damaging the sensor. After brushing, soak it in a 10% sulfuric acid, 1% murratic, or if you have time, you can even use a CLR solution to dissolve any remaining scale. Rinse thoroughly, then use isopropyl alcohol to eliminate any oily residues. “After you put it back in your system, you will be majorly impressed with the operation of that sensor!” shares Tom. Understanding the Difference: Carbon Tips vs. Toroidal Probes When comparing carbon tips to toroidal probes, it's crucial to understand their design and functionality differences. Carbon Tips: Carbon tips are made from powdered carbon compressed under high pressure in a mold, creating a porous structure that allows water to flow through. When water pressure exceeds 140 PSI, it passes through the carbon like a sieve, enabling it to travel up the rod and into the sensor via a wire sheath. This design ensures optimal performance but limits the operational pressure to 140 PSI. Toroidal Probes: In contrast, toroidal probes operate differently. They use two wire coils as transformers, generating a small alternating current signal without direct contact with the water. The water's conductivity affects the signal strength between the coils. As a result, these sensors require less frequent cleaning since they are less prone to fouling compared to carbon tips. Additionally, toroidal sensors excel in high-salinity environments, making them suitable for applications involving seawater or other salty waters. Not so salty? Then users typically revert to two-tip or four-tip conductivity sensors. Tune in next week to Scaling UP! H2O as we continue with part 2 of this crucial topic of troubleshooting multimeters. Timestamps 01:00 - Trace Blackmore reflects on Industrial Water Week 08:30 - Upcoming Events for Water Treatment Professionals 12:00 - Drop by Drop with James McDonald 16:00 - Catching up with returning guest Tom Tinney, Product Specialist and equipment guru at AquaPhoenix Scientific 27:00 Tom Tinney talks Troubleshooting Multimeters Tom Tinney Quotes “Troubleshooting with fuses always takes 3 fuses, no matter what.” “There is a proper way to clean conductivity sensors and if you're not doing it, shame on you, and if you want to learn it, we can talk about it.” “I don't care who you are. There's a little scale building up on that sensor all the time.” “You never go above one hundred and forty PSI with a carbon-based sensor” Connect with Phone: +1 469-999-8603 Email: Website: LinkedIn: Read or Download Tom Tinney’s Press Release Links Mentioned video courses Books Mentioned Drop By Drop with James In today’s episode, I’m thinking about sodium hypochlorite and temperature. How does temperature impact the strength and shelf life of industrial-strength sodium hypochlorite or bleach? As we all know and witness, our industrial water treatment chemicals are not all stored in temperature-controlled environments. Some are stored in hot boiler rooms, cold sheds, or outside directly in the sunlight during summer months. When it comes to sodium hypochlorite, though, how can the temperature in these various storage conditions impact it? One article I’ve seen says that for every 18 F increase in temperature (that would be 10 C), the decomposition rate of bleach is increased by a factor of 3.5! That means at 77 F or 25 C, the half-life of a 12.5% solution is 180 days. For 95 F or 35 C, the half-life drops significantly to only 48 days! Would knowing this impact the quantity of sodium hypochlorite you store on site during warmer months? Would knowing this explain any issues you’ve had with microbiological control? Think about it. It’s a hot topic Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/33365887

389 Industrial Water Week 2024: Careers Friday 10/11/2024

389 Industrial Water Week 2024: Careers Friday Happy Careers Friday, Scaling UP! Nation! As we wrap up Industrial Water Week 2024, we want to thank you for celebrating with us. This week, we dove deep into Pretreatment, Boilers, Cooling, Wastewater, and now Careers. You can revisit all these episodes by visiting our . Next Friday, we’ll be back to our regular schedule, delivering fresh insights to help you scale up your water knowledge. Thank Someone Who Shaped Your Career Your success is built on the shoulders of those who helped you along the way. Today, take a moment to write a handwritten card to someone who impacted your career. It’s amazing how a simple note of gratitude can brighten someone's day and create lasting bonds. Connect with the Scaling UP! Community Our podcast has built a global network of water professionals, and we're honored to be part of your journey. Whether you're driving from account to account or catching up on episodes, remember—you’re not alone. The community we've built is here to support your growth, and so are our free online resources. Show Us How You Celebrate! Share your celebration! Post pictures of you with your team, mentor, client, or even your Industrial Water Week cake. Let’s flood social media with photos using #IndustrialWaterWeek2024 and #IWW24 to show the world why we love this industry! Career Advice from Water Industry Leaders Dragan Savić FREng encourages you to jump into the water industry by simply asking professionals about their experiences. Don’t wait—start that conversation today! Kalpna Solanki highlights the purpose and global reach of becoming an environmental operator: “What could be more purposeful than providing safe drinking water and wastewater management?” Blaine Nagao shares how mentorship launched his career in water treatment. Stay visible with technology, build client relationships, and keep sharing what makes this field great Join a Mastermind of Water Leaders Want to elevate your career even further? The Rising Tide Mastermind is your chance to connect with like-minded professionals, tackle challenges together, and grow your career. With four spots available, now’s the time to join! Apply at and be part of a supportive community that wants to see you succeed. Thank you for making Industrial Water Week 2024 unforgettable! Timestamps 0:01 - Welcome to Careers Friday! Trace Blackmore shares three key tasks as we conclude this spectacular week. 10:45 - , the CEO of and Professor of Hydroinformatics at the 13:00 - Board Trustee of the 14:09 - Senior Director of Smart Release Technology at 19:30 - Detective H2O - The Case of Hard Diagnosis Connect with the Scaling UP! H2O Team Email Executive Producer Corrine Drury: Corrine Drury Phone: 224-828-9514 LinkedIn: Submit a show idea: Connect with Phone: 817.913.8030 Email: Website: LinkedIn: Connect with Email: Website: LinkedIn: Connect with Phone: 778.688.9196 Email: Website: LinkedIn: Links Mentioned /episode/index/show/scalingup/id/33232227

388 Industrial Water Week 2024: Wastewater Thursday 10/10/2024

388 Industrial Water Week 2024: Wastewater Thursday Wastewater isn’t fully appreciated until it's not working. Let’s dive into Wastewater Thursday! This is the day we celebrate the unsung heroes—water treaters—who help reuse and recycle water, keeping our planet sustainable. Wastewater treatment isn’t just about getting rid of contaminants; it’s about turning something used into something reusable, ensuring that water doesn’t go to waste. And believe it or not, this process is essential, even if it means sometimes working in environments that… Well, it doesn't always smell so great. Let me share a story. Years ago, I visited a turkey rendering plant with my dad, and I’ll never forget how strong the smell was. My dad leaned over and said, “Son, that’s what money smells like.” But the real lesson came later when I walked into a new customer’s office straight from the plant, not realizing just how much of that smell had followed me. They still bring it up whenever I visit, and it taught me to always be prepared—now I keep fresh clothes in my car for those, let’s say, aromatic site visits. Today, we're diving into how to run a successful wastewater jar study—getting that perfect floc formation. So, grab your stirrers and notepads; we’re going deep into the steps you need to get it right every time. And you’re not going to want to miss a special message from our guest, Chris Drover from ZwitterCo, who’s working on revolutionary membrane technology for wastewater treatment. Chris even did a live taste test of reclaimed industrial water—talk about dedication! His message? “Water is water.” No matter where it comes from. Wastewater needs to be reused and recycled for our activities to be sustainable in the long run.” So, let’s celebrate how wastewater treatment makes our world more sustainable. Snap a photo of yourself and your favorite wastewater tool or system and tag it with #IWW24 and #IndustrialWaterWeek. Let’s show the world what makes this day so important! Timestamps 0:01- Trace Blackmore shares his turkey rendering plant story 7:30 - How to properly run a wastewater jar test 17:57 - Our friend , CTO and Co-Founder at stops by to wish everyone a happy Wastewater Thursday 21:00 - Detective H2O - The Case of Seeing the Dead Connect with Phone: +1 508 562 9916 Email: Website: LinkedIn: Links Mentioned /episode/index/show/scalingup/id/33281752

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