Scaling UP! H2O

The podcast where we scale up on knowledge so we don't scale up our systems. Find out why working in Industrial Water Treatment is the best job in the world. Hear industry experts share their knowledge and stories. Learn about technologies, methods, and career journeys. Join podcast host Trace Blackmore, former AWT President, LEED, and CWT every Friday for a new episode.

431 Legionella Awareness Month Kickoff! 08/01/2025

431 Legionella Awareness Month Kickoff! Are You Ready to Talk About Legionella? Every August, we dedicate an entire month to a topic that touches public health, liability, and the core of what water treaters do — yet it’s still misunderstood by many: Legionella. In this episode, Trace Blackmore kicks off Legionella Awareness Month by returning to the basics. Where did Legionella get its name? What makes it dangerous? And why is there still confusion between a water treatment program and a water management plan? Tracing It Back: History, Misconceptions, and Missed Conversations Trace opens with the 1976 American Legion outbreak in Philadelphia — the moment the medical and water treatment worlds collided. He explains how the bacteria was identified, how the term Legionella pneumophila came to be, and how Pontiac Fever and Legionnaires’ Disease represent two ends of the same pathogenic spectrum. But more importantly, he challenges us to think critically about the language we use. Saying “Legionella” casually — without understanding whether we’re referring to the bacteria, the illness, or the implications of a test result — can lead to major breakdowns in communication between service providers and facility managers. A Water Treatment Program Is Not a Legionella Plan Many professionals know how to deliver great chemical treatment. But too often, when a Legionella test comes back positive, the customer assumes the water treater is responsible. This episode explains how that misunderstanding happens—and how to prevent it through proactive, well-framed conversations. Trace walks through why seasonal testing is the bare minimum, what makes a good water management team, and why documentation and pre-approved action plans are essential for clarity and peace of mind when results come in. He also introduces tools like the CDC Legionella Toolkit, ASHRAE 188, and ASSE 12080—resources every industrial water professional should know and use. The Systems at Risk — And Why It’s Not Just Cooling Towers Trace breaks down the environments where Legionella thrives cooling towers, stagnant pipes, dead legs, hot water systems with low temperatures, decorative fountains, humidifiers, and spas. He highlights why biofilm protection matters, why heat isn’t always enough, and how mixing valves and plumbing design can support both safety and scald prevention. You’ll hear how real-world scenarios unfold—and how one positive test, without the right planning, can lead to panic, blame, and liability risk for everyone involved. Legionella isn't just a technical issue — it's a human one. Whether you’re in the field, managing accounts, or advising clients, this episode offers practical tools and powerful reminders for having the conversations that count. The professionals who lead these conversations are the ones building trust, avoiding risk, and elevating the industry. Listen to the full episode and explore the Legionella Resource Library at . Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 02: 12 – Trace opens the episode with an overview of Legionella Awareness Month 08:47 – Legionella vs. Legionellosis 15:51 – The Miscommunication That Hurts Trust 27:13 – Where Legionella Hides 28:14 – Key Resources 33:22 – Water You Know with James McDonald 34:47– Upcoming Events for Water Treatment Professionals Quotes “Cooling towers are guilty until proven innocent — and that’s how the industry sees them.” “Legionella is not your responsibility unless you've set the right expectations in writing.” “Don’t wait until a test is positive to have the conversation. By then, emotions are already high.” “ASHRAE 188 doesn’t prescribe. It describes it. It’s up to us to translate it for each system.” “Education isn't just about reading guidelines. It’s about knowing how to guide your clients.” Connect with Scaling UP! H2O Submit a show idea: LinkedIn: YouTube: Click to Download Episode’s Discussion Guide Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: Why is barium chloride used in the standard Hydroxide Alkalinity test? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/37531600

430 PFAS Regulations and Technologies with Brian Liotta 07/25/2025

430 PFAS Regulations and Technologies with Brian Liotta “The winning combination will include not just removal—but real destruction of PFAS.” - Brian Liotta PFAS: The Invisible Challenge Reshaping Water Treatment PFAS chemicals are everywhere—from consumer products to our bloodstream. But as regulations tighten, water treatment professionals must now evolve faster than ever. In this episode of Scaling UP! H2O, host Trace Blackmore speaks with , Director of Marketing and Product Development at , about the shifting regulatory landscape and the advanced technologies being developed to monitor, remove, and destroy PFAS compounds. From Industry Curiosity to Regulatory Urgency Brian candidly shares how he “fell into” the world of PFAS, sparked by client questions and his work with AWT’s Wastewater Subcommittee. Over time, he became one of the industry's clearest voices on how PFAS is transforming everything from chemical manufacturing to compliance practices. In this conversation, Brian breaks down the science, the timeline, and the technologies professionals need to understand—whether they’re manufacturers, consultants, or field engineers. Testing, Treatment, and Destruction: What's Working and What's Coming Testing for PFAS isn’t straightforward. Brian outlines why high-performance liquid chromatography and mass spectrometry are still standard, despite the lack of affordable, field-ready kits. Then, he walks us through the big three: granular activated carbon, ion exchange, and membrane filtration—explaining how each performs and what their operational limits are. He also introduces lesser-known but emerging strategies like foam fractionation, electrostatic concentration, and supercritical water oxidation—some of which could shape the next generation of end-to-end PFAS solutions. The Legal Front: EPA Rules, State Action, and the Chevron Doctrine The conversation turns toward the regulatory environment: from the EPA’s national drinking water standard of 4 parts per trillion to individual state actions in California, Maine, New York, and others. Brian unpacks the implications of the Chevron Doctrine being overturned and why this legal shift may slow federal implementation but accelerate state-led policies. What It Means for Water Treatment Professionals Whether you're new to industrial water or managing a large portfolio, Brian delivers a simple but powerful takeaway: understand the regulations, study the technologies, and provide solutions. With PFAS-related services on the rise, the opportunity for technical leadership and business growth is clear—but only for those who do their homework and move early. Conclusion PFAS isn’t just a regulatory buzzword—it’s a catalyst for innovation. As Brian notes, the most successful professionals will be those who bridge the gap between evolving science and real-world application. This episode equips you with a deeper understanding of what’s at stake and how to lead your customers through uncertainty with confidence. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 10:35 – Water You Know with James McDonald 12:52 – Upcoming Events for Water Treatment Professionals 18:06 – Interview with Brian Liotta Director of Marketing & Product Development of USALCO 22:15 — What is PFAS? 26:00 — EPA’s new 4 parts per trillion PFAS drinking water standard and what it means 32:06 — Treatment technologies: GAC, ion exchange, reverse osmosis, and their pros and cons 37:32 — Emerging innovations: foam fractionation, electrostatic concentration, and plasma-based destruction 42:00 — State-by-state PFAS regulations and implications of the Chevron Doctrine ruling 46:20 — Advice to new water professionals: understand the regulations, then bring the right solutions Quotes “Regulation drives our business. If you're not paying attention, you're not preparing your customers.” “PFAS are in our water, our products, even our bloodstream. This isn’t hype—it’s science catching up.” “Some of the smartest people I know ask a lot of questions. Curiosity is how you become valuable.” “We’re seeing companies build end-to-end treatment trains. That’s where the innovation is happening.” Connect with Brian Liotta Phone: 15102747326 Email: Website: LinkedIn: Click to Download Episode’s Discussion Guide Guest Resources Mentioned ‘ Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: If you place a small amount of concentrated hydrochloric acid on a deposit sample and it bubbles, what is this likely to indicate? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/37449035

429 The Life and Career of Jim Lukanich 07/18/2025

429 The Life and Career of Jim Lukanich “You can’t learn it all in one year. You can’t even learn it all in ten.” That single statement from Jim Lukanich captures the spirit of this unforgettable episode. Returning to the for the first time since Episode 10, joins host to reflect on a remarkable 44-year career in the water treatment industry. From his early days at U.S. Steel to leading technical innovation at Buckman Laboratories, ChemCal, U.S. Water, and Kurita, Jim has been a force for mentorship, learning, and raising the bar in technical excellence. Building a Career, One Problem at a Time Jim walks us through the formative moments of his career — the gritty hands-on learning at US Steel, the cultural differences he encountered at Nalco, and the breakthrough growth and global travel that defined his time at Buckman Labs. He shares how relentless reading, teaching, and real-world problem-solving built the foundation of his expertise. More than just a technical expert, Jim is a storyteller. His accounts of teaching microbiology in Brazil pre-internet — with nothing but overhead projectors and thousands of peer-reviewed articles — highlight just how much dedication the field once required (and still does). Educator, Mentor, Technologist This episode shines as Jim reveals his unexpected passion for teaching and how that eventually connected him with the Association of Water Technologies (AWT). From correcting pronunciation quirks to co-writing the Certified Water Technologist (CWT) exam, Jim’s teaching legacy spans thousands of students and professionals around the world. Listeners will appreciate Jim’s honest take on what separates industry veterans who grow from those who stagnate — and the importance of actively seeking knowledge beyond routine routes. Beyond Retirement: Knowledge that Lasts Now officially retired, Jim isn’t finished contributing. He shares future plans for limited consulting and speaks candidly about what it means to truly mentor someone — and what many water professionals are missing out on if they don’t. This is more than a career retrospective; it's a call to honor the past by preparing for the future — with integrity, curiosity, and generosity. Conclusion: Wisdom Worth Passing Down Jim’s impact isn’t measured just by how many systems he’s treated or miles he’s flown — but by the lives he’s touched and the minds he’s sharpened. For any professional looking to improve technical depth, leadership, or mentoring, this episode is a must-listen. Listen now to learn from one of the water industry's most respected mentors. Explore more episodes, sharpen your skills, and consider becoming the mentor you once needed. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 03:44 - Trace shares some Water facts and World Vision 6k Recap 06:40 - Water You Know with James McDonald 07:04 - Upcoming Events for Water Treatment Professionals 17:30 - Interview with returning guest, Jim Lukanich 24:27 - Jim shares how teaching at Buckman became a passion 45:00 - Learning daily builds deep expertise over time Quotes Jim Lukanich: “I’ve read thousands of peer-reviewed technical papers—not the BS in magazines—but real science.” Jim Lukanich: “You can’t learn it all in a year. You can’t learn it all in 10. I’ve been doing this for 44 years, and I still read technical papers.” Trace Blackmore: “You were the one who made me want to teach water treatment. You brought energy to technical education.” Jim Lukanich: “If you’ve been in this industry 20 years and can’t pass the CWT, you stopped learning at year three.” Jim Lukanich: “Before I fade into oblivion, I want to dump out as much knowledge as I can.” Connect with Jim Lukanich LinkedIn: Click to Download Episode’s Discussion Guide Guest Resources Mentioned Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: What are the two primary ways heat is rejected by a cooling tower? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/37412830

428 Innovations in Water Treatment with Dr. Jasbir Gill 07/11/2025

428 Innovations in Water Treatment with Dr. Jasbir Gill What happens when a nuclear chemist pivots into industrial water treatment? In this episode, host Trace Blackmore is joined by , President at Water Energy Solutions Inc, whose career spans five decades of breakthrough innovations in water chemistry and sustainability. From developing predictive modeling systems to creating new polymer standards, Dr. Gill shares how scientific rigor and practical experience came together to shape tools still used today. “We were not just saving water—we were calculating the true cost of energy and environmental impact.” From Nuclear Chemistry to Water Treatment Dr. Gill begins by tracing his academic roots in nuclear and inorganic chemistry from IIT Roorkee, followed by early post-doctoral research in Italy and England. While initially headed for a career in nuclear separations, a chance encounter rerouted his path to the U.S., where his work at SUNY Buffalo introduced him to the intricacies of water chemistry. That foundational knowledge laid the groundwork for his transformative career at Calgon, and later Nalco. The Birth of CalGuard: Predictive Modeling Ahead of Its Time In one of the most compelling parts of the episode, Dr. Gill walks us through the creation of CalGuard—an award-winning predictive modeling tool that transformed how chemical dosing and scaling behavior are calculated. Integrating thermodynamic principles, field data, and statistical regression, the CalGuard model helped standardize customized water treatment programs across regional chemistries and system variables. Defining the Water-Energy-Carbon Nexus A highlight of Dr. Gill’s later career came when he began asking hard questions about sustainability. How much energy is consumed per gallon of water saved? What’s the carbon footprint of that savings? He shares compelling stories of his work with nuclear power plants, showing how acid use for pH control contributed to CO₂ emissions—insights that later shaped his independent firm, Water Energy Solutions. From Chromate to Phosphate: Reinventing Treatment Chemistry When chromate was phased out of industrial water treatment, Dr. Gill was at the forefront of developing phosphate-based alternatives. He recounts the invention of the AAM 60/40 copolymer in his lab—now an industry standard—and how field trials and real-time testing guided product refinement. This section underscores how practical chemistry, adaptability, and client trust converge to move the industry forward. The J-Factor and Real-World Impact Dr. Gill explains his invention of the J-factor—a conversion metric allowing new inhibitors to be benchmarked against legacy ones. Developed through comparative field tests and algorithmic modeling, the J-factor exemplifies the intersection of empirical science and industry need, with wide applicability even decades later. Final Reflections: Leadership, Teamwork, and Lifelong Curiosity In the closing segment, Dr. Gill reflects on the importance of teamwork, adaptability, and focusing on one’s work amid organizational change. His stories—from field trips in Montana to building mobile labs for rapid field testing—reveal the human side of technical innovation. This episode is more than a lesson in chemistry—it’s a case study in innovation, leadership, and long-term thinking. Dr. Gill’s insights remind us that successful water treatment isn’t just about products; it’s about persistence, systems thinking, and data-driven action. Share this episode with colleagues committed to impactful, sustainable water management. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 08:00 – Upcoming Events for Water Treatment Professionals 12:44 – Water You Know with James McDonald 15:35 – Interview with Dr. Jasbir Gill and his career origins in nuclear chemistry 17:05 – Transition to water chemistry and first role at Calgon in 1979 33:49 — Importance of J Factors in dosing and treatment conversions 49:16 — Creation of the AAMP copolymer and phosphate compatibility Quotes “Focus on your project… your work will carry you through every organization.” “I had no idea that J Factors came from Dr. Gill—and they actually stood for his first name, Jasbir.” “You never know what you're doing to help someone and what that’s going to create.” Connect with Dr. Jasbir Gill Phone: +1 630-346-6141 Email: Linked In: Click to Download Episode’s Discussion Guide Guest Resources Mentioned Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: What do we call the ratio between the amount of dissolved solids in a system water and the amount of dissolved solids in that system's makeup water? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/37097575

427 July 4th! Entrepreneurship, Water Wells, and the Spirit of Liberty 07/04/2025

427 July 4th! Entrepreneurship, Water Wells, and the Spirit of Liberty “Give Me Liberty or Give Me Death!” - Patrick Henry Honoring Innovation, Freedom, and Small Business on the 4th of July In this special Independence Day episode of Scaling UP! H2O, host Trace Blackmore brings you a rich blend of patriotism, professional insight, and entrepreneurial spirit. Opening with reflections on July 4th traditions—from fireworks to parades—Trace sets the stage for a compelling conversation with Jack Clark, Owner and Founder of 180 Water. As the water industry faces growing demand and generational turnover, Jack offers a bold solution: a replicable franchise model designed to preserve institutional knowledge and sustainably expand access to clean water. A Rancher Turned Water Well Visionary Jack shares his origin story, from growing up on a ranch in Montana to launching a water well drilling company that now spans multiple states. What started with a neighbor’s influence and a deep respect for self-reliance evolved into a career in well drilling—and eventually, a scalable business framework. Jack walks us through the unique challenges of finding water in fractured rock regions and explains how field wisdom, data monitoring, and humility define success. Franchising in the Water Sector: Solving the Knowledge Drain As the industry grapples with aging experts nearing retirement, 180 Water is addressing a critical issue: the loss of operational and geological expertise. Jack reveals how his team is onboarding retiring professionals as equity partners to serve as regional hubs, blending mentorship with modern operations. Their approach enables local ownership, data collection, and scalable customer service, while preserving regional nuances in well drilling. Lessons in Leadership, Accountability, and Resilience Jack emphasizes that real growth stems from reflection, mentorship, and integrity. He discusses how accountability—rooted in ranch life—translates into transparent client relationships, responsible site practices, and support systems that empower franchisees. His goal? To build a network of highly trained, values-aligned professionals who ensure the longevity and safety of our groundwater resources. The Spirit of Liberty: Patrick Henry’s Enduring Speech In a moving tribute to Independence Day, Trace closes the episode with a complete reading of Patrick Henry’s “Give Me Liberty or Give Me Death” speech. Listeners are reminded of the courage it takes to challenge the status quo and the unifying power of respectful discourse—values that echo through today’s challenges in water, business, and beyond. Final Takeaway This episode isn’t just about wells—it’s about vision, responsibility, and the courage to lead. Jack Clark’s journey inspires water professionals to think bigger, act with purpose, and consider scalable solutions to systemic industry issues. Be sure to check our events page for upcoming water conferences and symposiums to continue growing your expertise. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 02:20 - Trace Blackmore shares his warm greetings to Scaling UP! Nation this 4th of July! 07:27 - Upcoming Events for Water Treatment Professionals 10:37 - Water You Know with James McDonald 12:53 - Introduction with Jack Clark of 180 Water 18: 07 - Jack transitioned from expansion by employment to a franchise model Quotes Jack Clark: “If you don’t get your chores done on the farm, things don’t eat. And so it’s important to make sure that you can be counted on.” “I was sending my best guys to the worst projects, my worst guys to the best projects—and no one was happy.” “You know how to run your business. You were successful at that. But we want to help you scale it with support and mentorship.” “There’s not a perfect science to well drilling. Sometimes you find the water. Sometimes you don’t. But that’s the responsibility we take on.” Trace Blackmore: “I really believe that the backbone of our country is small business and entrepreneurship.” “I hope we realize we have way more in common than we do differences—and that we enter conversations with curiosity instead of judgment.” Connect with Jack Clark Phone: +406 465 4791 Email: Website: LinkedIn: Click to Download Episode’s Discussion Guide Guest Resources Mentioned Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: How many ppm of sodium sulfite does it take to react with one ppm of oxygen? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/37264505

426 Sustaining Success: Tom Hutchison on Leading Through Generational Change 06/27/2025

426 Sustaining Success: Tom Hutchison on Leading Through Generational Change In this episode, Trace Blackmore welcomes back , Chairman of the Board, , to reflect on what it really takes to step out of day-to-day leadership—and do it well. As a multi-decade leader in water treatment, Tom shares the personal, professional, and organizational insights that shaped his transition from CEO to chairman and what it means to lead a business into its next generation. From early succession conversations to the unspoken anxieties of staff, Hutch offers a rare look behind the curtain of legacy-building in industrial water treatment. And as private equity plays a growing role in the industry, Tom unpacks the very real choices facing owners and teams alike—with clarity and compassion. Navigating Leadership Through Change Tom begins by describing the decision to shift from day-to-day leadership to a board-level role. He reflects on the emotional weight of that process and the internal work required to detach his identity from his title. Rather than clinging to authority, he outlines the importance of trust and letting emerging leaders find their voice—even when it means they’ll make different decisions. He also highlights the human cost of poor planning. “Death,” as Tom puts it bluntly, “is not a strategy.” Waiting too long or failing to mentor successors doesn't just disrupt the business—it risks unraveling everything you've built. Succession Planning and Cultural Continuity Trace and Tom dive into the mechanics of succession planning—not just from an ownership perspective, but a cultural one. Tom explains how HOH built an internal environment where values weren’t just posted on the wall but deeply lived. This foundation allowed the company to navigate major transitions, including its eventual move into private equity, without losing its identity. He also warns about the consequences of delayed planning. Waiting too long, he says, puts the business, its people, and its principles at risk. Preparing for Private Equity—Without Losing Yourself One of the most practical parts of the conversation centers on HOH’s private equity journey. Tom shares how they vetted buyers not just for financial capacity, but for cultural alignment. He outlines how his team clarified their mission and values before the deal, which ultimately helped preserve their vision after the transition. Rather than resist change, HOH treated the shift as an opportunity to reinforce their core—while expanding their reach. The Long Arc of Legacy Tom closes with a powerful meditation on leadership legacy. He explains that real legacy isn’t about being remembered—it’s about ensuring the business can thrive without you. He challenges listeners to think beyond titles, financial outcomes, or even strategy, and focus on the enduring impact of culture, mentorship, and examples. Trace echoes this with a reminder that great leaders not only lead—they leave well. If you're leading a team, planning your exit, or preparing the next generation of leadership, this episode is a must-listen. To take this conversation further, download the Discussion Guide located in the Connect with the Guest section of the show notes. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 02:46 – Opening the episode, Trace reflects on the concept of the “butterfly line”—that uncomfortable but powerful moment right before growth happens 07:10 – Water You Know with James McDonald 09:08 – Upcoming Events for Water Treatment Professionals 11:49– Guest Intro: Tom “Hutch” Hutchison Returns 12:35 – Stepping Down in 2020: How the Pandemic Helped 17:17 – Private Equity’s Growing Role in Water Treatment 20:04 – The 5 Ownership Transition Paths 36:01 – Your Company is an Asset, not just a Job 42:00 – A New Mission: To Encourage and Inspire Quotes “The longer you put it off, the fewer options you have. And probably, the more unsettled your employees might be.” “You don’t have to suffer for the first time alone. If someone’s already done it, learn from them and do it better.” “Business is both a job and an asset. If you only treat it as a job, you’re leaving value on the table.” “I think I’m still figuring it out—but in this next season, I want to encourage and inspire.” “You can start at step five if someone else already figured out the first four—just polish it and give it back.” Connect with Tom Hutchison Phone: +18474367403 Email: Website: LinkedIn: Click to Download Episode’s Discussion Guide Guest Resources Mentioned Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: What is defined as the acid-absorbing property of water? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/37092070

425 Smart Technology in Water Treatment with Kevin Kuhne 06/20/2025

425 Smart Technology in Water Treatment with Kevin Kuhne “You don't have to transition your entire business. You just need to start. Small beginnings are okay.” Revolutionizing Water Treatment Through Smart Tech In this episode of Scaling UP! H2O, host Trace Blackmore welcomes , Founder and President of , for a deep-dive conversation on the emerging role of smart technology and artificial intelligence in water treatment. With decades of experience leading tech-driven innovation, Kevin unpacks how intelligent systems, edge computing, and real-time data processing are reshaping operations in the field—from cooling towers to complex distribution networks. Whether you’re managing plant performance or driving strategic growth, this episode offers a credible look into the future of industrial water management. From Controllers to Edge-Based Intelligence Kevin introduces the evolution of traditional controllers into what he calls “computers at the edge.” These intelligent systems collect real-time data, deliver predictive alerts, and can execute secure firmware updates—all without requiring field visits. This shift eliminates the dependency on gateways and streamlines site management through centralized dashboards, saving time and resources. He illustrates how these systems not only detect pump failures before they occur but also reduce chemical overdosing incidents by offering immediate visibility into feeder issues and sensor discrepancies. Breaking the Barrier: Selling Smart Tech to Stakeholders One of the recurring challenges in adopting new technology is overcoming skepticism—especially from IT teams and procurement stakeholders. Kevin outlines strategies for simplifying the sales conversation: focus on specific ROI outcomes like labor savings, chemical usage reduction, and improved equipment uptime. He also breaks down how modern security protocols and machine-to-machine communication are easing concerns around connectivity and data protection. AI and the Cloud: Turning Data into Action The discussion advances into how AI-enabled platforms now process disparate data streams in the cloud to support smarter decision-making. Rather than waiting for weekly reports, professionals can now access dynamic dashboards and build customized data visualizations to proactively manage client sites from any location. Kevin emphasizes that this shift empowers service professionals, not replaces them. By removing manual data bottlenecks, smart tech allows for more impactful engagement and long-term client retention. Future-Proofing the Industry Kevin predicts a near future where IO configurations fade, sensors become brand-agnostic, and user interfaces resemble common mobile apps. He encourages water professionals to begin small—pilot smart technology in a single location, gather feedback, and use those wins to accelerate broader adoption. He closes with a message for early-career professionals: embracing smart technology from the start will enable them to deliver higher value and grow their impact in the industry. Conclusion As industries move toward intelligent infrastructure, water professionals must adapt. This episode provides a grounded, expert-led perspective on how to practically and securely implement these technologies. For technical managers, engineers, and company leaders, this is a timely and strategic conversation you won’t want to miss. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 01:38 – Trace Blackmore shares a reflection on sharks and ecosystem sustainability, tying into the episode’s broader theme of technology and responsible action. 10:06 – Water You Know with James McDonald 11:30 – Upcoming Events for Water Treatment Professionals 14:08 – Interview with Founder, President, and Coach Kevin Kuhne of Energy Resource Products 16:11 - Kevin defines smart tech, contrasting traditional controllers with edge-based computing that delivers real-time data, predictive analysis, and remote access 33:10 — Future technology trends 36:12 — Message for newcomers: Kevin encourages young professionals to embrace tech as a tool for empowerment, not a threat Quotes “Your customer is already integrating AI in other parts of their business. If we’re not doing it, someone else will.” “Security is the real roadblock, but if the equipment has a computer-type base of operation, IT is far more comfortable.” “Smart tech is identifying those areas that we can enhance information, translate it, and then act on it.” Connect with Kevin Kuhne Phone: 17632263945 Email: Website: www. LinkedIn: Click to Download Episode’s Discussion Guide Guest Resources Mentioned Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: What is the breakpoint chlorination ratio of chlorine to ammonia required to reach a true free chlorine residual? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/37059785

424 Chlorine Dioxide Insights with Greg Simpson 06/13/2025

424 Chlorine Dioxide Insights with Greg Simpson A Lifelong Exploration into Chlorine Dioxide In this episode of Scaling UP! H2O, Trace Blackmore welcomes Greg D. Simpson, a recognized authority on chlorine dioxide and a long-time researcher, writer, and technologist in the industrial water treatment space. With decades of hands-on experience and a personal archive of thousands of technical papers, Greg brings unmatched depth to this essential conversation. From Field Trials to File Cabinets Greg takes us through his early career, from being tasked to explore chlorine dioxide as an alternative disinfectant on the Gulf Coast to becoming a dedicated advocate of its power and versatility. He explains why chlorine dioxide often outperforms traditional biocides like bromine and chlorine, especially in complex environments such as refineries, hospitals, and cooling towers. Comparing Monochloramine and Chlorine Dioxide A central theme in the episode is Greg’s recent research comparing monochloramine and chlorine dioxide. He shares real-world case histories, including treatments at major institutions and breaks performance differences in terms of biofilm penetration, disinfection byproducts, and residual impact. He also discusses regulatory hurdles, competitive dynamics, and what the literature says about long-term microbiological effects. Building Disinfection Systems and Emerging Applications The episode explores chlorine dioxide’s expanding role in building disinfection, especially healthcare facilities. Greg shares how generator technologies are changing the game, while also diving into regulatory constraints in places like Texas. He further explains the promising potential of chlorine dioxide in air disinfection and surface sanitation, drawing from both studies and practical implementations. A Legacy of Learning From assembling four filing cabinets of technical papers to writing multiple books and collaborating with other industry pioneers, Greg's story is one of relentless inquiry. His work continues to influence how the industry thinks about safe and effective disinfection strategies. Conclusion Greg Simpson’s insights go far beyond operational know-how. This episode is a masterclass in both the science and history of chlorine dioxide in industrial applications. For professionals seeking to deepen their understanding of advanced water treatment chemistry, this conversation is essential. Call-To-Action Explore more episodes of Scaling UP! H2O to stay current on the science, tools, and trends shaping industrial water treatment. Continue the conversation with peers, and never stop learning. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 04:13 – Water You Know with James McDonald 05:28 – Upcoming Events for Water Treatment Professionals 07:43 – Trace starts the interview with introduction of the master of all things – Chlorine Dioxide 16:25 – Trace asks about paper presented at the Association of Water Technologies chlorine dioxide versus chloramine, a review 31:30 – Benefits of Chlorine Dioxide in Pulp Bleaching and reduced environmental toxicity 36:04 – Chlorine dioxide vs. Monochloramine in hospital water systems and Legionella prevention 41:08 – Advice for Professionals Quotes “Find an area to focus on and know more about that than anybody else.” “Chlorine dioxide doesn’t differentiate too much between the walls and what’s in bulk water.” “When we changed to chlorine dioxide, it was five or six months before we saw a residual at the other end of our distribution system.” “Chlorine dioxide does not chlorinate directly any organic.” Connect with Greg D. Simpson Phone: +17132060250 Email: Website: Click to Download Episode’s Discussion Guide Guest Resources Mentioned technical paper technical paper technical paper technical paper Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: Which water analysis measures the concentration of hydrogen ions in water? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/36977875

423 Pushing the Boundaries: Jacob Deak on Innovating Water Treatment Systems 06/06/2025

423 Pushing the Boundaries: Jacob Deak on Innovating Water Treatment Systems In this episode of Scaling UP! H2O, host Trace Blackmore interviews , Marketing & Inside Sales Director at , for a deep dive into how innovation is born—not in labs, but in the field. Jake shares the story of Pyxis Lab’s rapid evolution from a lean, hands-on team to an industry leader in developing smart, user-informed water treatment technology. Building Solutions from Real-World Problems Jake Deak's journey began during the pandemic, stepping into a role shaped by both legacy and urgency. Working closely with his father and the Pyxis team, he reveals how their approach centers around listening intently to water treatment professionals and designing products that directly solve the problems they face. From the ST500 sensor to the OxiPanel, Jake breaks down how each product starts with a call from the field—an operator struggling with membrane fouling, or a technician frustrated by unreliable chlorine measurements. Pyxis doesn't stop at fixing problems; it uses those challenges as fuel for continuous R&D cycles, bringing hardware, firmware, and app-based solutions to life. Innovation Through Collaboration and Core Values The success of Pyxis Lab isn't just about technology—it's about a culture deeply rooted in empathy and real-world experience. Jacob discusses the importance of maintaining strong core values and explains how hiring practices focused on field expertise led to better tools and better service for end users. From Product Development to Media Innovation Leveraging his media background, Jacob also reveals the upcoming launch of Pyxis Lab’s new podcast, "." Created to foster industry education and dialogue, this initiative underscores the company's commitment to advancing the water treatment profession through open communication and shared knowledge. A Clear Takeaway If there’s one message that defines this episode, it’s that the best innovations don’t begin in isolation—they begin with a conversation. Whether it’s a technician venting a daily frustration or a field team asking “what if?”, Pyxis Lab listens and acts. And as Jake reminds us, the future belongs to those who adapt, engage, and stay relentlessly curious. Conclusion Jacob Deak exemplifies the spirit of innovation that is reshaping the water treatment industry. Through passion, practicality, and persistence, his work at Pyxis Lab offers a compelling model for how technology and human experience can work hand in hand to create better solutions for water professionals worldwide. Continue expanding your professional knowledge by subscribing to "Scaling UP! H2O" and exploring "In The Flow" by Pyxis Lab. Stay informed, stay innovative, and stay connected to the evolution of water treatment excellence. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 02:17 – Trace Blackmore reflects on eight years of Scaling UP! H2O, building a global community for industrial water treaters 05:10 – Announcement of New Detective H2O Episodes coming for Industrial Water Week 08:04 – Upcoming Events for Water Treatment Professionals 10:15 – Water You Know with James McDonald 12:50 – Introduction to Jake Deak: Background, Family Influence, and Career Journey 16:16 – Core Values at Pyxis Lab and how they shape product development and customer relationships 17:07 – Inside the creation of the OxiPanel Plus 27:14 – Why Pyxis Lab developed a mobile app 29:37 – In the Flow, Pyxis Lab’s new education podcast series Quotes "When I started this podcast eight years ago, I had no idea how much it would mean to so many people." - Trace Blackmore “If you can envision a staircase in front of you, the very first step is about ten feet tall. But once you take it, you’re on your way.” — Trace Blackmore "We don't just create content; we create community." "Starting is always the hardest step." "Data is king. The more we can help operators harness their data, the better decisions they'll make." "We’re not just adapting to change; we’re leading it." “We are the friend to the water treater—the friend to the end user—and that has led to a lot of new acquisitions for us.” — Jacob Deak Connect with Jake Deak Phone: +15704197057 Email: Website: LinkedIn: Click to Download Episode’s Discussion Guide Guest Resources Mentioned Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: Are conductivity and Total Dissolved Solids the same thing? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/36538375

422 Inside the Association of Water Technologies with John Caloritis 05/30/2025

422 Inside the Association of Water Technologies with John Caloritis In this milestone episode, host Trace Blackmore welcomes of and current President of the . Together, they explore the strategic evolution of AWT and announce an exciting new partnership that officially makes Scaling UP! H2O the association's podcast partner. This conversation is a rare behind-the-scenes look into how AWT operates, from board decisions to training initiatives, and what the future holds for water treatment professionals who want to lead, grow, and make an impact. Behind the Boardroom: How AWT Operates at the Top John Caloritis gives a full picture of how the AWT Board of Directors functions—including the nomination and election process, board roles, and the important presence of a supplier representative. He also unpacks the quarterly rhythm of board meetings and explains how day-to-day operations are managed by dedicated staff in Rockville, MD. This section highlights the association’s emphasis on structured leadership and professional governance—insights crucial for members considering future leadership roles. Building Momentum: Strategic Planning, Committees, and New Metrics From selecting future convention cities to refining AWT's strategic plan, John walks us through the latest developments discussed in the May 2025 board meeting. A major shift includes revisiting governance documents, some untouched for 20 years, and implementing board performance metrics tied directly to AWT’s goals. Additionally, John outlines the role of the new Committee Town Hall and how it strengthens the feedback loop between committees and the board—a must-know for engaged members. Training the Industry: What’s New in AWT Technical Education AWT continues to invest in elevating its training programs. John details the launch of the new intermediate water treatment course, improvements in wastewater and sales training, and plans for more hands-on and flexible formats. Frisco, TX remains the training hub—with a refreshed schedule aimed at reaching more professionals year-round. This section underscores AWT’s commitment to equipping water treaters with practical, career-advancing education. Advocacy, Certification, and Expanding Global Reach From ANSI accreditation for the Certified Water Technologist (CWT) designation to expanding relationships with global organizations like the UK Water Management Society, AWT is positioning itself as a global authority. John also shares how new tools like Quorum software are enhancing regulatory insight at the state and federal level, helping members stay ahead of legislation that affects their work. Charity and Collaboration: The Bigger Mission John shares how AWT’s alignment with World Vision is driving charitable impact—most recently through service projects in Swannanoa, NC and participation in the global 6K for Water. He also introduces a promising new partnership with the American Boiler Manufacturers Association (ABMA), emphasizing the need for joint standards and shared technical knowledge Growing Together: Committees, Mentorship, and New Membership Models John and Trace emphasize the importance of committee participation and unveil initiatives like the mentor-mentee program (via the Women of Water Committee) and the onboarding support provided by Young Professionals. AWT’s new Individual Membership model also opens doors for more professionals to join and engage with the association regardless of company affiliation. A Historic Partnership: Scaling UP! H2O Becomes the Official AWT Podcast In a powerful announcement, John and Trace reveal that the Scaling UP! H2O Podcast is now the official podcast of AWT. This partnership will allow both organizations to expand their reach, spotlight committee efforts, and communicate more effectively with the broader water treatment community. This episode pulls back the curtain on the AWT’s inner workings and shows the real-world impact of engaged leadership. John’s insights offer a valuable reminder that anyone in the water industry can find a place to lead, grow, and serve. Want to learn more about AWT committees or get involved? Review the show notes for direct links to committee descriptions and the mentor-mentee program. If you’ve been on the fence about getting your CWT, now’s the time—set a date, make a plan, and earn your designation. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 02:38 – Trace Blackmore reflects on the importance of knowing your “why” with a powerful story about the Wright Brothers. 07:11 – Water You Know with James McDonald 08:22 – Upcoming Events for Water Treatment Professionals 10:40 – Interview with John Caloritis, President of the Association of Water Technologies and Technical Director at Metro Group 17:02 – Daily Operations of AWT and roles of key staff members 24:05 – Preview of the upcoming AWT Convention at the Broadmoor, including paper selection and training topics. 35:29 – How to get involved in AWT Committees and the value of participation 39:09 – Big Announcement 42:13 – Upcoming Initiatives: growing CWT Brand, ANSI Certification, and regulatory advocacy Quotes “I waited until later in life to get more actively involved in the association, and I wish I'd started earlier.” - John Caloritis “When you put yourself into rooms where you are not the smartest person, that’s your key to learning things you didn’t even know to ask about.” - Trace Blackmore “Every hour you engage in, you will contribute so much to your life—and I can’t even describe the ways in which I’ve benefited.” - John Caloritis “Work backwards, set the date, and then make sure that your study plans work up until that date." - Trace Blackmore “Without our committees, we are absolutely going nowhere.” - John Caloritis Connect with John Caloritis Phone: (917) 593-9492 Email: Website: LinkedIn: Click to Download Episode’s Discussion Guide Guest Resources Mentioned Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: What do you call the enclosed space between the drift eliminators and the fan in an induced-draft tower? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/36698585

421 The Benefits of Tagged Polymers in Water Treatment with Gary Garcia 05/23/2025

421 The Benefits of Tagged Polymers in Water Treatment with Gary Garcia “Keep it simple because the more complex things get, the less people will do it” - Gary Garcia For years, water treatment professionals have relied on PTSA tracers to estimate system performance, but emerging technologies are offering clearer, more direct answers. In this episode of Scaling UP! H2O, host Trace Blackmore welcome once again returning guest Garret "Gary" S. Garcia of , now a business unit of to explore how fluorescent tagged polymers are revolutionizing the way water treaters monitor system health and chemical performance. With decades of expertise, Gary offers practical insights into this game-changing technology. Why Tagged Polymers Matter Trace and Gary discuss the limitations of relying solely on PTSA tracers, a method that only indicates product presence rather than active ingredient performance. Gary explains how fluorescent tagged polymers, by chemically bonding the fluorophore to the polymer backbone, provide a direct and reliable measure of active polymer concentration, helping water treaters make more informed service decisions. Instrumentation and Integration Challenges Listeners will gain a practical understanding of how to implement tagged polymer technology. Gary outlines how existing probes and meters compare, what calibration and integration may look like, and whether both PTSA and tagged polymers can be used together. He also explains why tagged polymers are especially useful in systems impacted by iron, cationic biocides, or inconsistent load demands. Real-World Applications and Benefits Tagged polymers make it possible to move beyond "set-it-and-forget-it" dosing practices. Gary discusses how accurate polymer monitoring can reduce overfeeding, optimize chemical performance, and improve system health. For both QC in manufacturing and daily service checks, these tools offer better visibility into what’s really happening inside the system. The Simplicity of Switching Gary highlights the ease of adopting tagged polymers – often a direct drop-in with no reformulation needed. For water treaters, that means minimal disruption and an immediate opportunity to upgrade their programs. Conclusion Fluorescent tagged polymers are not just another tool in the toolbox; they represent a critical step forward in water treatment precision and reliability. As Gary notes, understanding and adopting these technologies allows professionals to elevate their programs, save resources, and better serve their customers. Continue advancing your technical expertise. Explore additional Scaling UP! H2O episodes, stay updated on innovations in water treatment, and connect with leaders like Gary Garcia who are shaping the future of the industry. Visit scalinguph2o.com to access more resources and educational discussions. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 01:55 – Trace reflects on last week’s episode of Ben Frieders’ talking about fire safety advice. 08:03 – Water You Know with James McDonald 09:33 – Upcoming Events for Water Treatment Professionals 13:01 – Interview with returning guest Gary Garcia of Master’s Company 15:39 – Volunteering and Career growth through AWT 18:22 – Differences between PTSA and fluorescent tagged polymers 28:43 – Misconceptions about single-parameter testing with PTSA 34:01 – How to learn more and connect with experts like Gary Garcia Quotes “For every ounce of effort you put in, you get 10, 20 ounces back in return.” Garcia “We're the good guys. We're helping people save water, energy, helping the environment.” “When you’re measuring for the fluorescent tagged polymer, you’re actually measuring for the active ingredient.” “You gain more information; you gain more expertise. No one person has it all.” Connect with Garret S. Garcia Phone: 16302389292 Email: Website: Click to Download Episode’s Discussion Guide Guest Resources Mentioned Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: What field test is used to measure how likely a water source is to foul reverse osmosis membranes due to suspended solids? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/36527210

420 Tapping Into Tech: How Ben Frieders Uses AI to Elevate Water Treatment Marketing 05/16/2025

420 Tapping Into Tech: How Ben Frieders Uses AI to Elevate Water Treatment Marketing "Continue to learn something new every day.” What happens when a Navy-trained water chemistry expert dives into AI-powered marketing? You get —Marketing and Business Development Manager at —who’s turning the tide on how water treatment professionals use tech. Whether you're still skeptical of AI or already exploring tools like ChatGPT, this episode offers a masterclass in practical, professional applications tailored for the water treatment world. From the Navy to Water Treatment: Ben’s Story Ben Frieders shares his journey from operating nuclear submarines to leading marketing at . His technical background in water chemistry uniquely shaped how he approaches strategy, and service. The Power of Rising Tide Mastermind Ben explains how a peer group like Rising Tide transformed his professional growth—giving him weekly accountability, mentorship, and a place to talk shop without explanation. AI in Action: Real Tools, Real Impact Ben discusses how ChemREADY uses: ChatGPT for blog and email creation Sora to generate custom videos 11 Labs to automate audio narration And more, all while respecting quality control and intellectual property Prompt Engineering Tips from a Pro Ben offers his personal playbook for building effective prompts—from defining identity and goals to making AI ask you the right questions. He even shares how to make AI generate its own prompt for best results. AI for Technical Data Analysis Learn how Ben’s team uploads water treatment reports into ChatGPT to uncover trends, troubleshoot issues, and build insight-driven recommendations for clients. Balancing Trust and Tech Ben emphasizes that AI is just a tool—not a replacement for professionals. He shares how he uses AI to amplify strategy, not replace human judgment. AI isn’t a shortcut—it’s a skill. Whether you're in sales, marketing, service, or strategy, learning how to prompt and guide AI tools will set you apart in the water treatment industry. Curious how your peers are using AI? Share your go-to tools and discoveries with us on LinkedIn. And if you haven't yet, sign up for our newsletter to get bonus content and tools that go beyond the episode. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 01:51 – Trace Blackmore shares insights on building client relationships, the value of communication, and recognizing your role in the water treatment industry 07:02 – Water You Know with James McDonald 08:26 – Upcoming Events for Water Treatment Professionals 09:01 – Interview with Ben Frieders, Marketing and Business Development Manager at ChemREADY 20:40 – How ChemREADY uses AI tools in Marketing 37:17 – Using AI in Technical Operations – data interpretation and client analysis Quotes “AI is still just a tool. It's not the end all be all—you still need to continually modify the output.” “Once you learn how to talk to AI, it becomes more of your friend and not your enemy.” “The more details the better. Precision of language gives you the first best chance to get the output you want.” “Start slow, experience the models, and see how AI is going to work best for you.” Connect with Ben Frieders Phone: (317) 719-1452 Email: Website: LinkedIn: Click to download Episode’s Discussion Guide Guest Resources Mentioned by Kathleen Edelman Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: What do you call the device commonly used to measure the percentage of salt in a softener brine solution? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/36231080

419 Leading with Purpose: Culture, Customers, and Chemical Supply with Dave Fitzgerald 05/09/2025

419 Leading with Purpose: Culture, Customers, and Chemical Supply with Dave Fitzgerald In this episode of Scaling UP! H2O, host Trace Blackmore reconnects with returning guest , President of North Metal & Chemical Company. Known for his forward-thinking predictions, Dave returns to share valuable insights into supply chain forecasting, emotional intelligence in leadership, and how a strong culture can shape business longevity. Purpose-Driven Predictions Dave doesn’t just react—he predicts. Learn how he turns economic signals, freight trends, and material pricing into reliable forecasting tools to protect inventory and serve loyal customers. Culture Starts with Emotional Frequency From hiring and onboarding to daily operations, Dave shares how his team cultivates a culture of emotional intelligence, gratitude, and accountability—without micromanagement or ego. Profit Sharing That Works Hear how North Metal’s equal-share profit system creates ownership thinking, motivates employees, and naturally builds peer accountability in a no-drama, high-performance workplace. Mind Over Matter: Meditation & Mental Reframing Dave’s approach to meditation isn’t about quieting the mind—it's about training emotional resilience. Learn how “emotional workouts” like cold showers and intentional emotion cycles sharpen leadership from within. 103 Years of Legacy with Eyes on the Future As North Metal expands nationwide, Dave discusses how to honor legacy while preparing future generations and small businesses for long-term success in a consolidated industry. Conclusion From the warehouse to the boardroom, Dave Fitzgerald leads with a rare combination of foresight, humility, and heart. This episode will challenge you to rethink strategy, culture, and how you show up for your customers—and your team. Don’t just manage—lead with purpose. Apply Dave’s insights to build a resilient culture, forecast smarter, and turn your business into a place people are proud to be part of. Share the episode, subscribe, and join the Scaling UP! Nation in moving the industry forward. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 02:39 – Trace Blackmore shares about his grandfather 05:50 – Water You Know with James McDonald 07:05 – Upcoming Events for Water Treatment Professionals 09:41 – Interview with returning guest Dave Fitzgerald of North Metal and Chemical Company 15:31 – Anticipating tariff cycles and preparing supply chains accordingly 21:37 – Building a culture of emotional labor, ego-awareness, and care 33:26 – The true story behind the “North” in North Metal Quotes “I like to turn my to-do list into a prediction list.” - Dave Fitzgerald “You’re not an island—this industry is full of people who want to connect.” “Meditation isn’t about clearing your mind. It’s about intentionally shaping your emotions.” Connect with Dave Fitzgerald Phone: 17175777941 Email: Website: LinkedIn: Click to Download Episode’s Discussion Guide Guest Resources Mentioned Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: When measuring a volume of water in a graduated cylinder, what do you call the curve of the liquid when it touches the side of the cylinder? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/36380845

418 Maleic Acid-Based Corrosion Inhibitors: Expanding the Water Treatment Toolbox with Mike Standish 05/02/2025

418 Maleic Acid-Based Corrosion Inhibitors: Expanding the Water Treatment Toolbox with Mike Standish Corrosion control is fundamental to the success of any water treatment program, but how often do we question the limitations of the tools we rely on? In this episode of Scaling UP! H2O, host Trace Blackmore welcomes back returning guest , Vice President of Water Additives at , to explore the evolving role of maleic acid-based corrosion inhibitors in industrial water treatment. Drawing on decades of expertise, Mike shares practical insights into when — and when not — to use these innovative solutions to meet today's complex challenges. Understanding the Corrosion Control Toolbox Mike Standish opens the conversation by reframing corrosion control strategies through the lens of a toolbox analogy. With limited primary approaches — from phosphate-based to organic and metal-based chemistries — the success of corrosion management depends on matching the right tool to the right application. Mike stresses the importance of avoiding overcomplication and focusing on the fundamental chemical pathways for mild steel protection. Organic vs. Inorganic Approaches The discussion turns to the critical differences between organic and inorganic inhibitors. While inorganic phosphates remain cost-effective mainstays, organic phosphonates, including maleic acid-derived materials, offer advantages in high pH, high hardness, and oxidizing environments. Mike emphasizes that “organic” in water treatment bears no relation to natural or sustainable products, a frequent misconception among newcomers to the industry. Why Maleic Acid-Based Inhibitors Matter Maleic acid phosphonates distinguish themselves with exceptional oxidant stability, a feature increasingly necessary as continuous halogenation becomes standard practice. Mike explains the chemistry behind maleic acid derivatives and how the ability to tailor molecular structures creates flexibility for specific field conditions — such as scaling tendencies, pH control, and calcium carbonate formation risks. Best Practices for Application and Measurement Field success with maleic acid-based inhibitors hinges on proper dosage and testing. Mike shares lessons from real-world trials, emphasizing that underfeeding is a common mistake that compromises corrosion rates. Accurate differentiation between orthophosphate and phosphonate concentrations is vital for precise monitoring, and bench testing must closely simulate real-world surface-to-volume ratios to yield reliable predictions. The Future of Corrosion Control In a forward-looking discussion, Mike predicts that industry consolidation will trigger a second wave of entrepreneurial water treatment companies. His vision underscores the ongoing need for technical excellence, adaptability, and innovation in corrosion management practices as the industry evolves. This episode challenges water treatment professionals to rethink their corrosion strategies with a sharper, more informed approach. Maleic acid-based inhibitors are not a universal solution, but when applied thoughtfully, they offer powerful advantages for specific operational demands. Explore more episodes, challenge your assumptions, and lead the way in advancing our industry's standards of technical excellence. Don’t forget to for more expert insights in water treatment. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 02:50 – Trace Blackmore shares a recap from previous episode. He also shares about the AWT Innovation Award 06:40 - Water You Know with James McDonald 08:00 - Upcoming Events for Water Treatment Professionals 12:38 - Welcoming back guest Mike Standish, Vice President of Water Additives – MFG Chemical 15:10 – The Value of True Industry Knowledge vs. Surface Information 23:10 – Starting the Technical Discussion: The Corrosion Control Toolbox Analogy 26:07 – Explanation of anodic vs. Cathodic protection mechanisms 37:35 – Situational Applications: When to use maleic acid-based inhibitors 40:11 – Lessons learned from field trials on dosage and corrosion control 41:28 – Importance of Accurate modeling and Surface-to-volume ratios Quotes “You going to get more than you can give” – Mike Standish “Picking the right tool for the right job” – Mike Standish "Stepping away from work for a mission trip doesn’t just help others—it helps you gain a new perspective." – Mike Standish “You can’t just throw a new additive into a system and hope for the best. You need data, understanding of limits, and clear expectations.” “There’s going to be a second generation of AWT companies as industry consolidation continues.” Connect with Mike Standish Phone: (615) 207- 3018 Email: Website: LinkedIn: Click to Download Episode’s Discussion Guide Guest Resources Mentioned Scaling UP! H2O Resources Mentioned video courses Water You Know with James Question: What do you call the large-diameter tube in firetube boilers where the combustion of fuel takes place? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/36354300

417 How To Live a Life of Significance: Insights from Aaron Walker 04/25/2025

417 How To Live a Life of Significance: Insights from Aaron Walker “ Don’t Just Be Successful – Be Significant” How do you define success? Is it about financial achievement, accolades, or influence? What if true fulfillment lies in significance rather than just success? In this episode of the Scaling Up H2O podcast, we welcome back a distinguished guest, . With over four decades of entrepreneurial experience, Aaron has not only built thriving businesses but has also dedicated his life to mentoring others, helping them navigate their paths with purpose. His belief that "Relationships Matter Most" is a guiding principle for those seeking deeper fulfillment in life and business. The Journey to Significance Aaron shares his personal and professional evolution, revealing how a tragic event shifted his perspective from chasing success to pursuing significance. He opens up about the lessons that redefined his mission and the impact of his book, . Mastermind Groups: The Secret to Accelerated Growth What role do mastermind groups play in professional and personal development? Aaron explains why surrounding yourself with the right people can exponentially change your trajectory and how being part of a trusted network fosters accountability, wisdom, and breakthroughs. Balancing Ambition and Serving Others Success often comes at a cost, but how can we ensure it aligns with serving others? Aaron discusses the shift from self-focused goals to meaningful contributions, demonstrating how generosity and intentionality create a life of greater impact. The Power of Intentional Living How can we structure our daily habits for fulfillment and productivity? Aaron outlines his morning routines, scheduling techniques, and core principles that allow him to focus on what truly matters. Discover practical steps to bring clarity and purpose to your everyday life. The Gift of Gratitude and Forgiveness Aaron opens up about the power of forgiveness in setting oneself free from emotional burdens. He shares his personal experiences of releasing resentment and how gratitude plays a crucial role in living a more content and purpose-driven life. Living a life of significance requires more than just business acumen—it demands a mindset shift, intentionality, and a willingness to serve others. Aaron Walker’s wisdom provides a roadmap for those looking to create lasting impact in their careers and relationships. What’s one step you can take today to move toward significance? Tune in, reflect, and take action! Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 02:14 - Trace Blackmore shares celebration about the 55th anniversary of Earth Day 05:30 - Water You Know with James McDonald 07:50 - Upcoming Events for Water Treatment Professionals 11:27 - Aaron Walker’s return to the show and his journey as an entrepreneur and mentor 13:38 - View from the Top: Why Aaron wrote the book and how it changed lives 20:10 - Mastermind groups: Why you shouldn’t walk alone 41:10 - The life-changing power of gratitude Quotes "Success is about you; significance is about others." "We all need a little rest, a reset, and a reevaluation to live our best lives." "Intentionality is about doing things deliberately, with purpose." "Gratitude is not about what you have; it’s about recognizing the value in what you experience." "You’ve forgiven someone when you quit demanding justice." "Isolation is the enemy of excellence." “It’s ok if you don’t know, not to have the answers, and to ask questions.” Connect with Aaron Walker Phone: 615-207-3018 Email: Website: LinkedIn: Click to Download Episode’s Discussion Guide Guest Resources Mentioned Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: What is the phenomenon called where calcium and magnesium are LESS soluble as the temperature RISES? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/35998425

416 The SteriPen Revisited: Scaling UP! Your UV Digestion Knowledge 04/18/2025

416 The SteriPen Revisited: Scaling UP! Your UV Digestion Knowledge “Always test your tools before field use. Side-by-side comparisons ensure repeatability and accuracy.” In this episode of Scaling UP! H2O, host delivers an in-depth update on the SteriPen, a widely used tool for water treatment professionals. After overwhelming demand from listeners, we revisit the SteriPen, its capabilities, and its impact on testing organic phosphates and azoles. If you're looking for efficiency, precision, and portability in water testing, this episode is packed with actionable insights. The Evolution of the SteriPen Learn how the SteriPen became a game-changer in the industrial water treatment industry. Originally designed for hikers, it’s now widely adopted for phosphate digestion and azole testing. SteriPen Classic 3 vs. SteriPen Ultra: Which One Is Right for You? Trace compares the Classic 3 and Ultra models, discussing their battery life, efficiency, usability, and cost-effectiveness. Get clarity on which device suits your testing needs best. Testing Efficiency: Reducing Time While Maintaining Accuracy Find out how the SteriPen reduces testing time by half while maintaining accuracy, making it a must-have tool for water professionals. Best Practices for SteriPen Use From choosing the right vials and batteries to ensuring consistent testing results, this segment walks you through practical applications and expert recommendations. The Future of Water Testing How innovations like the SteriPen and other portable UV tools are reshaping the way industrial water treatment professionals conduct daily testing. With water testing advancements, efficiency is key. Whether you're new to SteriPen or looking to upgrade, this episode provides valuable insights to optimize your water testing process. Water professionals deserve better tools. Upgrade your phosphate and azole testing with the right SteriPen for maximum efficiency and accuracy. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 02:28 – Trace Blackmore shares a recap of Episode 414 06:47 – Upcoming Events for Water Treatment Professionals 16:15 – Water You Know with James McDonald 20:45 – Deep dive into SteriPen device: it’s history and application 33:29 – Comparison between SteriPen Classic 3 and SteriPen Ultra 36:00 – Testing Procedures for organic and phosphate and azole tests 38:02 – Charging and battery life for both SteriPen models Connect with Scaling UP! H2O Submit a show idea: LinkedIn: YouTube: Click to download Episode’s Discussion Guide Scaling UP! H2O Resources Mentioned Taylor Technologies Test Procedures: Taylor Technologies Test Procedures: Water You Know with James McDonald Question: Does silica solubility typically decrease or increase with rising temperature? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/35996650

415 Green Building Updates: What You Need to Know 04/11/2025

415 Green Building Updates: What You Need to Know “When there’s a will, there’s a way.” - Charlie Cichetti Sustainability is more than just a trend—it’s a commitment to a better future. In this episode of Scaling UP! H2O, host Trace Blackmore sits down with , LEED Fellow + WELL AP, CEO + Co-Founder of a leading expert in green building to discuss the latest updates in sustainability and how they impact industries worldwide. From energy efficiency to new LEED requirements, Charlie breaks down what professionals need to know about the latest green building innovations. Whether you’re a facilities manager, an industrial water treatment expert, or just passionate about sustainability, this episode is packed with valuable insights, actionable advice, and a roadmap to making buildings greener and more efficient. What’s New in Green Building? Green building standards are evolving, and LEED Version 5 is on the horizon. Learn how new prerequisites like electric vehicle charging stations and community impact considerations are shaping the future of sustainable infrastructure. LEED vs. WELL Certification: What’s the Difference? LEED focuses on building performance and environmental impact, while WELL centers around health and well-being. Charlie breaks down how these certifications complement each other and why they matter in today’s workplace. Energy Efficiency & Decarbonization Strategies How can companies reduce their carbon footprint and operating costs? Learn about smart buildings, microgrids, battery storage, and HVAC optimization—essential tools for cutting energy consumption while improving efficiency. Green Financing: How to Fund Sustainability Initiatives Many professionals assume sustainability upgrades are costly, but green financing, tax deductions, and government incentives make it easier than ever to fund energy and water-saving projects. Charlie shares how to access these opportunities. The Role of Water Treatment in Green Buildings The water-energy nexus is critical in sustainability efforts. Learn how industrial water treatment, cooling tower optimization, and HVAC efficiency contribute to green building goals and LEED certification points. Bottom Line Green buildings aren’t just about reducing environmental impact—they’re also about saving money, increasing efficiency, and creating healthier spaces. Tune in to discover practical ways you can implement sustainable practices in your facilities. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 02:12 - Trace Blackmore shares the Intro & Reflections on AI and Skynet 07:40 - Upcoming Events for Water Treatment Professionals 09:38 - Water You Know with James McDonald 11:29 - Interview with Charlie Cichetti about the latest on green building 25:31 - LEED vs. WELL: Understanding the Difference 31:50 - How to Get Started with Green Buildings 33:01 - Future of Green Building Quotes "Sustainability isn’t just about being green; it’s about reducing costs, improving efficiency, and creating a healthier work environment." – Charlie Cichetti "Benchmarking is the first step to making any building greener—know where you stand so you can improve." – Charlie Cichetti "LEED is still the most recognized green building certification globally." – Charlie Cichetti Connect with Charlie Cichetti Phone: (706) 633-6689 Email: Website: LinkedIn: Click to Download Episode’s Discussion Guide Guest Resources Mentioned Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: What scaling index was developed in 1936 to predict the scaling potential of calcium carbonate in drinking water systems? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/36087105

414 Pinks and Blues: Trace's Phosphate Redux 04/04/2025

414 Pinks and Blues: Trace's Phosphate Redux "Scaling is like debt—it’s always better to prevent it than to clean it up later." Phosphate plays a crucial role in Industrial Water Treatment, yet it remains one of the most misunderstood chemicals. In this Pinks and Blues episode, Trace Blackmore revisits phosphate chemistry and its application in cooling systems, corrosion prevention, and scale inhibition. Breaking Down Phosphate Chemistry Phosphate exists in different forms, each with specific applications in water treatment. Orthophosphate (PO4³⁻): The simplest and most reactive form, used for corrosion inhibition. Polyphosphate: A longer chain of phosphate molecules that can hydrolyze into orthophosphate. Organic Phosphates: Phosphate compounds bonded with organic molecules, often used in scale inhibition. Total Phosphate: A combination of all phosphate types in a system. Phosphate Testing – What Every Water Pro Should Know Phosphate levels must be carefully monitored to maintain system integrity. Trace explains: Why the orthophosphate test is the most reliable for phosphate analysis. How to convert different phosphate forms to orthophosphate for testing. The difference between the Molybdate Vanadate Method (yellow test) and the Ascorbic Acid Method (blue test). The importance of accurate dilution and testing procedures to prevent measurement errors. Challenges and Considerations in Phosphate Treatment Biological Growth: Phosphate serves as a nutrient, promoting microbial growth if not controlled properly. Environmental Regulations: Certain facilities may have phosphate discharge limits. Calcium Phosphate Scaling: High temperatures and improper phosphate dosages can cause severe scaling issues. Best Practices for Phosphate Management Monitor carbon and alkalinity levels to determine the best phosphate formulation. Use stability indices (e.g., Ryzner Stability Index, Langelier Saturation Index) to predict scale formation. Adjust treatment strategies based on pH levels and system conditions to avoid unintended scale buildup. Always verify environmental discharge limits when using phosphate-based treatments. Mastering phosphate chemistry and testing techniques ensures better system performance, cost efficiency, and regulatory compliance. This episode empowers water professionals to optimize their approach to phosphate-based treatments. Tune in to learn practical strategies for optimizing phosphate levels, preventing scale, and ensuring system efficiency. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 03:16 – Trace Blackmore shares the importance of Quarterly Planning for Business and Personal Goals 06:30 – Upcoming Events for Water Treatment Professionals 08:20 – Water You Know with James McDonald 12:03 – Introduction to Phosphate and Its Role in Water Treatment 18:31 – Understanding Phosphate Forms: Orthophosphate, Polyphosphate, Organic Phosphate 21:32 – Phosphate as a Corrosion & Scale Inhibitor in Cooling Systems 34:33 – Testing Phosphate: Why the Orthophosphate Test is Key 51:37 – The Importance of Understanding Water Chemistry Before Selecting Treatment Plans Connect with Scaling UP! H2O Submit a show idea: LinkedIn: YouTube: Click to download Episode’s Discussion Guide Scaling UP! H2O Resources Mentioned Taylor Technologies Test Procedures: , video courses Water You Know with James McDonald Question: What is the process called to evaluate the performance and efficiency of a water softener by taking regeneration water samples, measuring their salinity, and interpreting their results? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/35997795

413 Charting the Future: Mastering the Art of Strategic Planning 03/28/2025

413 Charting the Future: Mastering the Art of Strategic Planning "Strategic planning is creating certainty in an uncertain world." – Tim Fulton Strategic planning is essential for success in any business, yet many companies either overlook or struggle with the process. In this episode, Trace Blackmore welcomes back , President of , to explore the fundamentals of strategic planning and how businesses can chart their course for success. Tim shares insights on why strategic planning matters, how to involve the right people, and how to create a plan that actually works. Whether you’re a business owner, manager, or part of a team, this episode provides valuable takeaways to help you navigate uncertainty, set clear objectives, and execute effectively. Why Strategic Planning is Critical Strategic planning helps businesses stay focused in an unpredictable world. By analyzing past performance, assessing the present, and setting future goals, companies can adapt to changing markets, industry trends, and emerging technologies like AI. Who Should Be Involved in Strategic Planning? Successful planning requires input from leaders and key employees at different levels. Involving the right people fosters collaboration, avoids blind spots, and ensures that the plan is practical and actionable, rather than created in isolation. The SWOT Analysis: A Tool for Understanding Your Business A SWOT analysis (Strengths, Weaknesses, Opportunities, and Threats) helps businesses understand their position. Identifying strengths and weaknesses within the company, along with external opportunities and threats, provides a clearer strategy for growth and risk management. Executing the Plan & Measuring Success A strategic plan is only effective if it’s executed properly. Setting SMART goals (Specific, Measurable, Achievable, Relevant, Time-bound) ensures clarity, while quarterly reviews and color-coded tracking (Green, Yellow, Red) help teams monitor progress. Methods like the 12-Week Year and OKRs (Objectives & Key Results) keep businesses on track and accountable. Why Having a Third-Party Facilitator Can Make a Difference An outside facilitator brings an objective perspective, helping businesses stay focused and engaged during planning. Leaders who try to both facilitate and participate often struggle to balance these roles. Involving an expert improves discussions and strengthens team buy-in. Common Mistakes in Strategic Planning & How to Avoid Them Many businesses fail in strategic planning due to poor communication, lack of follow-through, and ignoring potential risks. A strong plan must be actively maintained throughout the year to ensure long-term success. Tim Fulton joined Trace Blackmore to deliver essential insights into strategic planning, emphasizing clarity, involvement, accountability, and the power of facilitation. This episode challenges listeners to create meaningful strategies, fostering organizational resilience and success in any environment. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 3:00 – Trace Blackmore encourages listeners to help spread the word about Scaling UP! H2O Podcast by sharing it with their colleagues and network 07:00 – Upcoming Events for Water Treatment Professionals 09:12 – Water You Know with James McDonald 11:00 – Interview starts: Welcoming back Tim Fulton 13:12 – What is Strategic Planning? 15:44 – Who should be involved in Strategic Planning? 23:22 – Why should companies strategically plan 34:58 – Best time for strategic planning 40:00 – Objective and Key Results (OKRs) explained Quotes "No weigh-in equals no buy-in.” - Patrick Lencioni, quoted by Trace “Fear is the biggest obstacle preventing businesses from strategic planning.” - Tim Fulton “Not having a plan is a plan for failure.” - Trace Blackmore “Doing strategic planning without a facilitator is like being quarterback and referee at the same time.” - Tim Fulton Connect with Tim Fulton Phone: (678) 427- 9436 Email: Website: LinkedIn: Click to Download Episode’s Discussion Guide Guest Resources Mentioned Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: What do you call the attraction of water molecules to each other that gives water its unique properties, such as a high surface tension, high boiling point, and ability to dissolve many substances? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/35441230

412 Pinks & Blues: The Iron-clad Saga 03/21/2025

412 Pinks & Blues: The Iron-clad Saga "Be the iron fist that keeps your water flowing clean and clear." - Trace Blackmore Welcome back to another insightful Pinks & Blues episode of Scaling UP! H2O! In this episode, host Trace Blackmore dives into the fascinating world of iron in water treatment systems. While iron is essential for life, it can be a major problem in industrial water systems, leading to corrosion, equipment damage, and inefficiencies. This episode unpacks the science behind iron, testing methods, and practical strategies for managing its impact. Understanding the Iron Triangle To effectively manage iron in water systems, it’s important to understand its different forms. Trace explains the Iron Triangle, breaking down the differences between elemental iron (Fe), ferrous iron (Fe2+), and ferric iron (Fe3+). He discusses how iron moves through water systems and why recognizing these distinctions is critical for water treatment professionals. How to Test for Iron Accurately Proper testing is key to managing iron levels. Trace details the phenanthroline method, a common technique used to measure iron concentrations in water. He provides best practices for accurate testing, discusses common interferences like molybdates and nitrites, and explains how to adjust testing methods to ensure reliable results. Corrosion and Iron’s Impact on System Longevity Iron is a major contributor to corrosion in water systems, and Trace explains why steel corrodes so easily. He covers the role of corrosion inhibitors and the importance of filtration systems in preventing excessive iron buildup. By managing iron effectively, professionals can protect equipment, reduce maintenance costs, and improve system efficiency. Math in Action: Calculating Total Iron in a System For those who love applying real-world math, Trace walks through the process of calculating total iron in pounds within a system. He explains how this calculation can help justify maintenance decisions and provide a compelling reason for clients to invest in proper water treatment solutions. Takeaways: Why Iron Management Matters This episode is packed with valuable insights for water professionals looking to improve their approach to iron management. From understanding the science behind iron to implementing better testing and corrosion prevention strategies, this discussion is designed to help you stay ahead in your field. Have a water treatment question? Want to hear a topic covered in a future Pinks & Blues episode? Submit your ideas at —your input helps shape future episodes! And remember, iron might be essential for our bodies, but in water systems, it’s a force to be reckoned with. Mastering iron control is key to maintaining system efficiency and preventing costly damage. Be the iron fist that keeps your water flowing clean and clear! Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 03:20 – Upcoming Events for Water Treatment Professionals 06:44– Water You Know with James McDonald 09:35 – Trace talks about Iron Historical Figure 15:28 – Iron that’s in Water Systems 17:39 – Understanding Corrosion & How It Impacts Your System 18:24 – The Iron Triangle 19:58 – The Phenanthroline Method Quotes “Steel is the most recycled material on this planet.” “If you’re treating your tests like a task, you’re missing the magic of this industry.” “Iron might be essential for our bodies, but it can be a real troublemaker when it's dissolved in the water in our systems, so don't let iron catch you off guard.” Connect with Scaling UP! H2O Submit a show idea: LinkedIn: YouTube: Click to Download Episode’s Discussion Guide Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: What is a plastic or rubber device that seals the outside of a reverse osmosis membrane against the inside wall of the pressure vessel to prevent feedwater from bypassing around the membrane element? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/35367815

411 Adiabatic Humidification: Harnessing Nature's Cooling Power for Efficient Climate Control 03/14/2025

411 Adiabatic Humidification: Harnessing Nature's Cooling Power for Efficient Climate Control “Be curious because the more you learn, the more exciting it is. Hit those challenges head on.” - Ryan Reimer Adiabatic humidification is revolutionizing climate control, offering an energy-efficient way to maintain humidity and cooling in industrial and commercial spaces. But what exactly is adiabatic humidification, and how does it compare to traditional isothermal methods? In this episode, host Trace Blackmore welcomes of , to break down the mechanics, benefits, and critical applications of adiabatic humidification. Together, they explore how this low-energy cooling method is reshaping healthcare, data centers, museums, and more, helping industries achieve optimal indoor air quality while reducing energy consumption. Introduction to Adiabatic Humidification The episode kicks off the episode about how adiabatic cooling utilizes natural evaporation to improve energy efficiency in climate control. It highlights how water professionals can integrate this technology to enhance industrial operations. Adiabatic vs. Isothermal Humidification – Understanding the Difference Ryan Reimer explains the key distinctions between adiabatic (evaporation-based) and isothermal (steam-based) humidification methods. While isothermal requires an external heat source, adiabatic systems leverage ambient air energy for humidification, reducing operational costs. Industries That Benefit from Adiabatic Cooling From hospitals and healthcare facilities to data centers, museums, and commercial spaces, adiabatic humidification is making waves. Ryan dives into real-world applications and how industries can optimize their HVAC systems for better efficiency. Efficiency & Water Treatment Considerations How high-purity water enhances humidification system performance Preventing scale buildup with the right water treatment solutions The impact of Legionella risk mitigation and best hygiene practices for humidifiers Maintenance & Seasonal Considerations Water treatment professionals know that humidification systems require ongoing maintenance. Ryan shares best practices for: Preventing scale buildup End-of-season cleaning & lay-up procedures Optimizing energy savings through smart system design The Bottom Line – Why Adiabatic Humidification is the Future With rising energy costs and increasing sustainability initiatives, industries are transitioning to adiabatic cooling. Ryan and Trace highlight the long-term benefits, cost savings, and system reliability this technology offers. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 03:06 - Trace Blackmore shares about the significance of π Day 07:26 - Upcoming events in Water Industry 14:27 - Water You Know with James McDonald 17:13 - Interview with Ryan Reimer of Hydrotrue 20:00 - What is adiabatic humidification, and how does it work? 36:31 - Addressing Legionella risks and ensuring hygienic humidification Quotes “As water treaters, stagnant water is usually not our best friend as it relates to dead legs.” - Ryan Reimer “One important step after completing the acid cleaning process is using a neutralizer component.” - Ryan Reimer “Always have an open mind to what is in a facility. You never know what you're going to run into and what the facility's goals are and challenges are. And just be curious.” - Ryan Reimer “Find a circle that can help build you up and one that you can help build up. That’s how we make our lives better. That’s how we make this industry better.” - Trace Blackmore "Adiabatic humidification allows us to use the energy already in the air – making it an extremely efficient solution for climate control." – Ryan Reimer Connect with Ryan Reimer Phone: 612-655-4162 Email: Website: LinkedIn: Click to Download Episode’s Discussion Guide Guest Resources Mentioned Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: What is the molar mass of calcium carbonate? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/35475190

410 Unleash Your Pricing Power: Casey Brown's 'Fearless Pricing' Revolutionizes Business Value 03/07/2025

410 Unleash Your Pricing Power: Casey Brown's 'Fearless Pricing' Revolutionizes Business Value "If you’re excellent at what you do, you’ve got to be paid like you’re excellent." – Casey Brown Ever wondered if you're truly getting paid what you're worth? In this unmissable episode of Scaling UP! H2O, we bring back , speaker, founder of and author of the newly released Known for her electrifying talks and actionable insights, Casey dives deep into how businesses can build confidence, charge their true value, and break free from the fear of pricing discussions. From her journey as an engineer to becoming a pricing powerhouse, Casey's passion for helping businesses thrive shines through. Whether you're in sales, management, or leadership, this episode will leave you inspired and ready to tackle your next negotiation. Highlights include: The Psychology of Pricing: Why fear dominates most pricing conversations—and how to overcome it. Pricing Integrity: Learn how setting and sticking to fair, defensible prices can boost trust and long-term success. Handling Objections with Confidence: Proven strategies to turn pricing objections into opportunities. The "Hot Sauce" Analogy: Discover how to identify overlooked products or services that can deliver high profits with minimal pricing sensitivity. Unexercised Pricing Power: How to unlock hidden revenue by testing and refining your pricing strategy. Role-Playing for Success: How procedural memory and consistent practice can transform your sales team’s confidence and results. Bottom Line This episode is your ultimate guide to fearless pricing, equipping you with the tools and mindset to boost profitability and set yourself apart from the competition. Don't miss the chance to learn from Casey's expertise and take your business to the next level! Click play, take notes, and start commanding the value your business deserves. Don’t let fear control your profits—listen now to gain the confidence and strategies you need to succeed. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 1:44 - Trace asks intriguing questions about the price of everyday items like gas and hot sauce to set the stage for a deeper discussion on pricing 02:23 - Events for Water Professionals 04:20 - Water You Know with James McDonald 05:35 - Interview with Casey Brown, speaker, founder of Boost Pricing, and the author of the newly released book ‘Fearless Pricing’ 13:05 - How small discounts can devastate your bottom line 32:23 - Why debriefing every deal is critical for refining your pricing strategy 33:41 - The “Hot Sauce Analogy” 45:00 – Final Thoughts and Takeaways Quotes “We can’t know, unless we try. The world is your Petri dish. “- Casey Brown “The how is training and coaching and concepts; the why is rotted in the mission to help people who are excellent be paid like they’re excellent.” - Casey Brown “We can’t fix pricing or profitability through calculation. We must address the biggest obstacle to success, which is FEAR.” - Casey Brown “Pricing is generally the area of greatest fear and greatest discomfort.” - Casey Brown “In absence of financial pricing integrity, unearned discounts hurt trust.” - Casey Brown “The way to get comfortable doing something uncomfortable is to practice it.” - Casey Brown "Every business has hot sauce and gasoline—products where pricing sensitivity varies drastically. Identify yours." – Casey Brown Connect with Casey Brown Phone: 614-679-7999 Email: Website: LinkedIn: Subscribe to Casey Brown’s Newsletter: Click to Download Episode's Discussion Guide Guest Resources Mentioned Scaling UP! H2O Resources Mentioned video courses with Casey Brown Water You Know with James McDonald Question: What is the conversion between parts-per-million and milligrams per Liter? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/34967075

409 A Western Refinery's Journey to Improved Water Efficiency 02/28/2025

409 A Western Refinery's Journey to Improved Water Efficiency "Water is a limited resource, and in this refinery, every gallon saved is a win for sustainability." – Juan Meneses Water is a critical resource in industrial operations, and improving efficiency is a top priority for many companies. In this episode of Scaling UP! H2O, returning guest , District Manager at , discusses how a Western refinery optimized its water footprint using advanced treatment technologies. This episode is packed with insights on water conservation strategies, sustainability goals, and the role of advanced monitoring technologies like 3D TRASAR in maximizing operational efficiency while minimizing environmental impact. Key Topics Covered: The Challenges of Water Usage in Refineries This refinery faced rising water costs and increasing sustainability pressures. With water sourced from the city, costs were projected to rise by 5% annually, with wastewater discharge costs climbing even faster. Finding ways to reduce water consumption while maintaining efficiency was a top priority. Optimizing Cooling Towers for Maximum Water Efficiency Cooling towers presented a key opportunity for conservation. The team aimed to increase cycles of concentration to reduce water waste without compromising system integrity. By using 3D TRASAR technology, they monitored real-time conditions, allowing precise adjustments to prevent scaling and corrosion. Implementing Smart Water Treatment Strategies To sustain higher cycles, the refinery introduced dual cathodic inhibitors and high-charge polymers, enhancing corrosion and scale control. pH adjustments ensured effective biocide performance while maintaining system reliability. This strategic shift allowed for significant reductions in water and chemical use. Results and Lessons Learned By increasing cycles from 5.5 to 9.3, the refinery saved 52 million gallons of water annually while cutting wastewater discharge and chemical consumption. The biggest takeaway? Real-time monitoring and proactive pH control are essential for maintaining efficiency at higher cycles. Best Practices for Industrial Water Optimization Collaboration between plant operators and water treatment professionals is key. Regular monitoring, data-driven decision-making, and advanced automation tools can help refineries maximize efficiency while meeting sustainability goals. Water conservation is good for business and the environment. Could your facility save millions of gallons? Explore advanced water treatment strategies today. Learn more at . Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 02:14 – Upcoming Events for Water Treatment Professionals 08:02 – Water You Know with James McDonald 10:20 – Interview with returning guest Juan Meneses, District Manager at Nalco Water about Western Refinery Water Efficiency 11:06 – The biggest water challenges faced by the refinery 12:11 – Strategies for optimizing water footprint and sustainability goals 14:07 – How 3D TRASAR and modeling software improve water efficiency 24:50 – Water savings achieved: 52 million gallons saved 29:21 – Best practices for communicating water optimization goals Quotes “The way that we can reduce water in the cooling tower is to increase cycle of concentration.” – Juan Meneses "A good implementation of this project, if you can, with good and advanced monitoring and automation. You can optimize your chemical treatment by modeling the condition.” - Juan Meneses “About the teamwork, foster collaboration and communication with the customer are key component of that and focus on sustainability.” - Juan Meneses Connect with Juan Meneses Phone: 337.309.9619 Email: Website: LinkedIn: Click to Download Episode’s Discussion Guide Guest Resources Mentioned Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: What effect will the water temperature have on softener backwash during regeneration? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/35203540

408 Pinks and Blues: The Power of Processes 02/21/2025

408 Pinks and Blues: The Power of Processes What gets measured gets improved. But without a process, how do we know what to improve? In this brand-new episode, , the host of and the CEO and Founder of , dives deep into the power of processes in industrial water treatment. Learn why creating and documenting processes is essential for consistency, collaboration, and success. Hear Trace's personal journey of process discovery, practical steps for implementation, and how processes can make your work more efficient and fun. Plus, a new "Water You Know" segment by James McDonald challenges your water treatment knowledge. Don't miss this insightful episode filled with actionable takeaways! Trace Blackmore introduces the value of processes, sharing his love for procedures and why they are vital for the industrial water treatment community. From his early experiences at McDonald's to his current role, Trace illustrates how processes drive consistency and success. The Power of Processes in Water Treatment Discover how processes are the backbone of efficiency in the water treatment industry, guiding consistency and measurable improvements across daily tasks and large-scale operations. A Practical Framework for Success Learn actionable steps to create, document, and refine processes that save time, enhance accuracy, and drive collaboration within your team or solo operations. Lessons from Episode 397: Categorizing for Clarity Explore Trace's approach to categorizing and establishing testing procedures, from Episode 397, and see how small tweaks can yield significant efficiency gains. From McDonald’s to Water Treatment: The Art of Rigor Trace shares personal anecdotes from his first job at McDonald’s, revealing how the company’s focus on procedural rigor inspired his passion for creating and following efficient workflows. Behind the Scenes of Scaling Up H2O Get a rare glimpse into the processes that power the Scaling Up H2O podcast. From pre-recording preparation to publishing episodes, see how structured workflows ensure quality and consistency. Why Everyone Needs Procedures—Even Solo Professionals Trace busts the myth that procedures are only for teams. Learn how structured processes can help solo professionals work smarter, not harder, and achieve consistent results every time. Trace emphasizes that processes are the backbone of success in water treatment and other industries. He encourages listeners to take actionable steps in documenting one procedure this week and to celebrate improvements. Processes transform chaos into clarity. By embracing structured methods, you not only improve operations but also create opportunities for growth and collaboration. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 04:37 -The power of sharing ideas at water industry events. 08:13 - Water You Know with James McDonald 10:51 - Trace's love for procedures and his McDonald's experience. 16:49 - The importance of measuring processes for improvement. 28:28 - Steps to create and document a process. 46:27 - Closing thoughts: Processes bring fun and efficiency to the workplace. Quotes “Because of my love of procedures, I've been able to create things and enlist the help of others to work collaboratively, ensuring we're all on the same page” - Trace Blackmore Connect with Scaling UP! H2O Submit a show idea: LinkedIn: YouTube: Click to Download Episode's Discussion Guide Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: At atmospheric pressure, a pound or kilogram of water that is converted to steam will expand by approximately how many times? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/34790895

407 Designing Success: A Deep Dive into 'Luck by Design' with Author Adam Tank 02/14/2025

407 Designing Success: A Deep Dive into 'Luck by Design' with Author Adam Tank What if the moments we consider mundane or accidental hold the power to reshape our lives? In this week’s Scaling UP! H2O Podcast, we welcome back , water industry leader and author of . Known for his thought-provoking insights and transformational ideas, Adam takes us on a journey to uncover how intentionality and awareness can turn everyday moments into catalysts for success. Whether you’re navigating career choices or striving for personal growth, this episode is your roadmap to designing the life you’ve always wanted. In this candid and engaging conversation, Adam shares the inspiration behind Luck by Design, a book that reveals how seemingly small moments—what he calls “catalyst moments”—can create a ripple effect of positive change. He opens up about his own transformative experiences, including a fateful missed bus stop in Rio that changed his career path forever. Through his stories, Adam challenges us to look closer at our own lives and recognize the opportunities hiding in plain sight. This episode reminds us that success isn’t a matter of chance—it’s a matter of choice. Whether it’s writing a life-changing postcard, stepping out of your comfort zone, or simply taking a moment to reflect, small, intentional actions can create lasting impact. And as Adam’s journey shows, the connections we nurture and the opportunities we embrace shape not just our lives, but the lives of those around us. Your next big opportunity might already be in front of you—it’s up to you to see it, seize it, and act on it. In this episode, Adam Tank proves that designing your own success is less about waiting for luck and more about creating it. Are you ready to take charge of your moments? Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 01:36 - Trace Blackmore shares Valentine’s Day origin and learning takeaway 03:03 - Upcoming Events for Water Treatment Professionals 07:09 - Interview with Adam Tank, co-founder and chief customer officer at Transcend, water industry leader and author of Luck by Design 27:16 - Adam discusses the "chapstick moment" and how small moments can lead to life-changing decisions 55:10 - Water You Know with James McDonald Quotes "These catalyst moments have tremendous power to help you achieve remarkable things in life." – Adam Tank "The sum of your life is the quality of the relationships you build." – Adam Tank "It’s not about what happens to you, but what you choose to do with it." – Adam Tank "A small act, like sending a postcard, can have ripple effects beyond what you can imagine." – Trace Blackmore Connect with Adam Tank Phone: 913-940-4381 Email: Website: LinkedIn: Click to Download Episode's Discussion Guide Guest Resources Mentioned Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: What is the proper regeneration sequence of operation for a co-current regenerated sodium zeolite softener system? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/34777285

406 Eight Tips for Business Management: Part 2 – Essential Strategies 02/07/2025

406 Eight Tips for Business Management: Part 2 – Essential Strategies “The only way you really know what you want to do is by learning more about it.” - Mark Lewis Welcome back to Scaling UP! H2O as we dive into the second part of our conversation with , Certified Water Technologist of and business leader who shares invaluable insights for thriving in your career and business. In this continuation of our "Eight Tips for Business Management - Essential Strategies" series, Mark and Trace unpack the strategies that have shaped their professional success, offering advice that’s as practical as it is impactful. Whether you’re managing stress, building trust within your team, or strategizing how to level up your skills, this episode is full of actionable takeaways. In Part 2, Mark covers: The Power of Continuous Learning: Why attending AWT Technical Training Seminars should be a priority and how to pitch the value to your employer. Building Trust as a Leader: Insights from Stephen Covey’s Speed of Trust to help you streamline operations and foster stronger relationships. Stress Management for Professionals: Simple, yet effective ways to navigate challenges, from journaling to maintaining healthy habits. The CWT Advantage: How becoming a Certified Water Technologist can open doors in the water treatment industry—and tips for overcoming exam anxiety. Mark also shares candid stories from his decades-long career, revealing the lessons he’s learned from both triumphs and setbacks. Plus, Trace adds his own perspective on mentorship, community, and how to stay inspired in a constantly evolving industry. Bottom Line The conversation with Mark Lewis underscores one powerful truth: success in business and life starts with intentional action. Whether it’s committing to continuous learning, fostering trust within your network, or mastering stress management, the tools to elevate your career are within your reach. Mark reminds us that the best investment you can make is in yourself, and when you couple that with strong community connections and an eagerness to learn, the possibilities are endless. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 02:04– Continuation of Interview with Mark Lewis, Certified Water Technologist, on tips on business management – essential strategies. 03:16 – Upcoming Events for Water Professionals 05:58 – Water You Know with James McDonald: Industrial water treatment trivia 14:56 – Importance of time management and self-management for reducing stress 17:11 – Mark’s tips for stress management and staying motivated through challenges 19:23 – The role of mentorship and community in professional growth 22:14 – Why you should consider becoming a Certified Water Technologist (CWT) 45:31 – Bottom line: Taking actionable steps to advance your career Quotes “You should always have something to offer.” - Randy Pausch’s The Last Lecture Book “Have the courage to ask.” - Trace Blackmore “Tomorrow can be a better day if you let it.” - Mark Lewis “One of the most valuable resources is a mentor.” - Mark Lewis Connect with Mark Lewis Phone: 704.322.5406 Email: Website: LinkedIn: Guest Resources Mentioned Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: Which scale will effervesce when exposed to concentrated hydrochloric acid? Magnesium Silicate, Calcium Carbonate, or Calcium Phosphate? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/35006370

405 Cooling Water Innovation: Harnessing Wastewater for Sustainability 01/31/2025

405 Cooling Water Innovation: Harnessing Wastewater for Sustainability In this episode of Scaling UP! H2O podcast, host Trace Blackmore dives into a conversation with , District Manager at to explore a groundbreaking innovation in industrial water treatment. Discover how Juan and his team harnessed treated wastewater to transform cooling tower systems, achieving a remarkable $4 million reduction in operational costs while championing sustainability. This episode highlights the challenges, strategies, and ultimate success of using treated sewage effluent—a game-changer for industries navigating water scarcity and operational efficiency. What You’ll Learn in This Episode The Steps to Integrating Treated Wastewater into Cooling Tower Systems Discover how Juan Meneses and his team approached the integration of treated sewage effluent into a refinery’s cooling tower system. Learn about the initial assessments of water quality, the detailed planning process, and the role of collaboration between industry experts and stakeholders in ensuring a seamless transition. From analyzing water chemistry to implementing treatment solutions, this episode walks you through every critical step. How to Overcome Challenges Like Biofouling, Corrosion, and Scaling Integrating wastewater into industrial systems is no easy task. Juan Meneses shares the real-world obstacles his team encountered, such as high organic content, ammonia levels, and variations in water quality. Hear about the innovative strategies they used to combat biofilm formation, prevent corrosion caused by harsh chemicals, and minimize scale buildup—all while maintaining system reliability and efficiency. The Pivotal Role of Automation in Water Quality Management Learn how advanced monitoring systems and real-time data collection were game changers in this project. Juan explains the importance of automated sensors in detecting water quality fluctuations, adjusting chemical dosages, and ensuring that all parameters remained within operational limits. This segment highlights how technology can simplify complex processes and prevent costly errors. Real-World Examples of Achieving Sustainability Goals and Operational Excellence This case study is a testament to the power of innovation in addressing both environmental and business challenges. Juan outlines how his team’s efforts not only reduced freshwater usage and wastewater discharge but also saved the refinery $4 million in operational costs. This section offers practical insights into balancing sustainability objectives with financial performance, showcasing what’s possible with a forward-thinking approach. This episode demonstrates how innovative water reuse strategies can align cost savings, operational reliability, and environmental stewardship. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 05:07 - Upcoming Events for Water Treatment Professionals 09:23 - Interview with Juan Meneses, District Manager from NalCo Water 15:18 – About the case study: using treated wastewater in cooling towers 20:32 – Automation and Innovation in Water Treatment 33:05 – Lesson learned and reflections from the project 42:42 – Water You Know with James McDonald Connect with Juan Meneses Phone: 337.309.9619 Email: Website: LinkedIn: Click to Download Episode's Discussion Guide Guest Resources Mentioned Podcast Podcast paper Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: What do you call sections in a water system with low or no flow due to system design and/or operation? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/34757770

404 Eight Tips for Business Management: Part 1 – Essential Strategies 01/24/2025

404 Eight Tips for Business Management: Part 1 – Essential Strategies In this episode, Trace Blackmore and Certified Water Technologist of dive into practical tips for managing your business effectively, particularly in the water treatment industry. They share eight essential strategies for mastering self-management, staying organized, adapting to challenges, and aligning personal goals with professional responsibilities. Mark highlights the importance of time management, account management, stress management, and personal development, offering actionable insights to help professionals navigate the challenges of managing their businesses while maintaining balance and efficiency. Points to Highlight Self-Management Skills: Learning to control your time, stress, and motivation is crucial for achieving business goals. Account Management: Focus on building long-term relationships with clients instead of just acquiring new business. Stress Management: Identifying and managing stress is key to maintaining productivity and motivation. Adaptability: Flexibility is vital in handling unexpected changes and managing multiple priorities effectively. Decision Making: Understand the long-term implications of your decisions before acting on them. Goal Alignment: Make sure your daily tasks are aligned with your bigger business objectives for sustained growth. Personal Development: Continuous learning and self-improvement are fundamental to business success. Mentorship: Having a mentor or support system can help you grow personally and professionally. Conclusion Trace and Mark's insights in this episode give you the tools to tackle the complexities of business management head-on. Whether it's optimizing your time, managing client relationships, or staying motivated, these tips are designed to boost your efficiency and help you thrive. Stay engaged, keep learning, and continue scaling up your knowledge! Don’t miss Part 2, where we'll dive deeper into additional strategies that will help you manage your business to new heights! Timestamps 02:20 – Upcoming Events for Water Treatment Professionals 05:15 – Water You Know with James McDonald 07:05 – Interview with Mark T. Lewis, Certified Water Technologies of Southeastern Laboratories Inc about strategies and tips on managing a business 14:56 – Importance of Time Management and Self-Management 17:11 – Stress management and staying motivated through challenges Quotes “End each day knowing that it was an improvement upon the last.” - Trace Blackmore "One of the skills that we've got to have is take what we have and run with it.” - Mark T. Lewis “If you're not managing your time, that's the only thing that you are never going to get back.” - Trace Blackmore Connect with Mark Lewis Phone: 704.322.5406 Email: Website: LinkedIn: Click to Download Episode's Discussion Guide Guest Resources Mentioned Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: What is the typical percent bed expansion during a water softener backwash? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/34251705

403 Navigating the New Frontier: Patsy Root on Legionella Legislation 01/17/2025

403 Navigating the New Frontier: Patsy Root on Legionella Legislation What if you could help write the rules that keep us all safe? In this episode, Trace Blackmore sits down with the passionate and highly knowledgeable , Senior Manager Government Affairs at , to dive into the nitty-gritty of Legionella legislation. With a career fueled by her love of water—whether it’s sailing, scuba diving, or protecting public health—Patsy brings an inspiring perspective to the table. She doesn’t just talk about the problem; she’s actively working to solve it. Here’s what you’ll get from this episode: The Current State of Legionella Legislation: Patsy provides a comprehensive overview of Legionella regulations across the U.S., Canada, and Europe. She dives into case studies comparing New York and Quebec as well as France and other European nations, highlighting the successes and challenges of their approaches. Scientific Insights into Legionella: Discover the biological complexity of Legionella, its various species, and why Legionella pneumophila stands out as the most significant threat. Learn why focusing on the right indicators is crucial for effective water management. Best Practices for Water Treaters and Lawmakers: Patsy shares actionable recommendations for water treaters to improve public health while maintaining cost-efficiency. From adopting ASHRAE 188 guidelines to advocating for better legislation, this episode is packed with practical advice. Proactive vs. Reactive: Ever wonder why so many water regulations only come after a crisis? Patsy talks about how the water treatment industry—and you—can help shift the conversation to prevention before it’s too late. The Power of Collaboration: Patsy emphasizes the value of networking through industry committees like AWT’s Legislative and Regulatory Committee and how collaboration fosters innovation and knowledge sharing. Practical Tips for Water Treaters: If you’re a water treater looking to stay ahead of the game, Patsy shares actionable advice on how to implement cost-effective, efficient water management plans that actually protect public health. The Bottom Line This episode isn’t just about rules—it’s about solutions. Whether you’re a water treater, a building manager, or just someone who wants to understand what’s really in your water, Patsy’s insights will change the way you think about managing risk. Your Next Move Check out the Legionella Resources page at for even more tools and insights from industry leaders. Share this episode with your team or clients to spark conversations that could save lives—and don’t forget to subscribe so you never miss an episode. Let’s work together to build a safer, healthier future, one drop at a time. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 03:04 - Trace announces a poll to assess the value of reading event details on the podcast and guides listeners to the events page on the website. 04:20 - Water You Know with James McDonald 05: 53 - Interview with Patsy Root, Senior Manager Government Affairs of IDEXX Water about Patsy's paper on global Legionella regulations and the importance of learning from international practices. 11:24 – Legionella Legislation Overview 39:49 - Practical Recommendations for Water Treater Quotes “It is the best way to network and grow the community around you of subject matter experts - by volunteering.” - Patsy Root “What we need to do with each other is we need to understand where things are happening, what's happening, and how much of that we should consider leveraging - as best practice.” - Patsy Root Connect with Patsy Root Phone: 207-523-0835 Email: Website: LinkedIn: Click to Download Episode's Discussion Guide Guest Resources Mentioned Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: What is the process called when you mathematically correct the impacts of changes in feedwater quality, temperature, and pressure on reverse osmosis membrane data as compared to a baseline? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/34700110

402 Game-Changing AI Tools: Matt Montellione's Insights 01/10/2025

402 Game-Changing AI Tools: Matt Montellione's Insights “It’s not that different than when smartphones came out.. Everything’s overwhelming when you first try it, but with just a little bit of effort, it just becomes second nature.” - Matt Montellione Dive into the transformative world of AI with Scaling Up H2O! In this episode, host Trace Blackmore sits down with Founder of , to explore how cutting-edge AI tools are reshaping the water treatment industry and beyond. Discover how platforms like Notion and Fireflies can serve as your "second brain," automating tasks, organizing data, and driving efficiency. Whether you’re eager to streamline your workflows or learn how to adopt AI responsibly, this conversation is packed with actionable strategies for professionals across all industries. Revolutionizing Productivity with AI Tools Discover how advanced AI tools like Notion and Fireflies are transforming the way professionals manage both personal and professional tasks. These tools serve as powerful organizational aids, streamlining data, automating repetitive tasks, and enhancing decision-making. Learn how adopting these technologies can help you save time, reduce stress, and focus on the work that matters most. Boosting Efficiency for Water Professionals AI offers game-changing solutions tailored for the water treatment industry. From planning routes and scheduling tasks to proactively identifying potential issues, AI tools minimize human error while improving operational outcomes. Explore practical examples of how water professionals can use AI to deliver better results and maintain compliance with ease. The "Second Brain" Concept for Daily Operations Matt Montellione introduces the concept of a "second brain"—a digital repository that stores and organizes knowledge, meeting notes, and reference materials. With tools like Notion, this second brain allows professionals to access critical information instantly and use it effectively. Learn how adopting this mindset can optimize your daily workflows and improve long-term productivity. Practical Tools to Enhance Work-Life Balance Host Trace Blackmore shares his experience with AI-driven tools like Fireflies for meeting transcription, and Plaud for mind mapping. These tools provide real-world solutions to common challenges, making it easier to stay productive, meet deadlines, and achieve a better work-life balance. Ready to revolutionize the way you work? Tune in to this episode to learn how you can adopt AI tools to streamline your daily operations, reduce stress, and stay ahead of the competition. Don’t forget to visit for exclusive resources and links to try these tools yourself! Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps: 00:43 - Trace Blackmore shares his humorous and insightful take on holiday decorations and personal traditions. 05:31 - Upcoming Events for Water Treatment Professionals 08:52 - Interview with Matt Montellione about his journey in sales and Ai integration 50:55 - Water You Know with James McDonald Connect with Matt Montellione Phone: 908.420.1414 Email: Website: LinkedIn: YouTube: Click to Download Episode's Discussion Guide Guest Resources Mentioned Scaling UP! H2O Resources Mentioned video courses Water You Know with James McDonald Question: What are the five parameters used to calculate the Langelier Saturation Index or LSI? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking . /episode/index/show/scalingup/id/34193525

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