Scaling UP! H2O
The podcast where we scale up on knowledge so we don't scale up our systems. Find out why working in Industrial Water Treatment is the best job in the world. Hear industry experts share their knowledge and stories. Learn about technologies, methods, and career journeys. Join podcast host Trace Blackmore, former AWT President, LEED, and CWT every Friday for a new episode.
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399 Pinks and Blues: The Science of Serial Dilution
12/20/2024
399 Pinks and Blues: The Science of Serial Dilution
Having a product does not mean it’s going to work well. Having a product and having the experience to use it properly, that’s the determining factor. - Trace Blackmore Dive into one of ’s favorite formats: the "Pinks and Blues" episode! In this special installment, Trace tackles real-world questions from water treatment professionals like you, offering clear, practical solutions rooted in chemistry, strategy, and years of experience. From mastering serial dilutions to making the most of leftover competitor products, this episode is all about equipping you with the tools to excel in your field. Managing Leftover Competitor Products in Accounts Trace discusses the common challenge of customers asking water treatment professionals to use leftover chemicals they’ve already paid for. He highlights the risks of taking these products back to your facility, including potential costly disposal fees, and provides practical advice on how to manage and utilize these products effectively on-site. Serial Dilution: Explanation and Equation Trace introduces the dilution formula C1 × V1 = C2 × V2, a fundamental equation for performing accurate dilutions. He provides a detailed, step-by-step guide to creating dilutions in both lab and field settings, enabling water treatment professionals to test and effectively utilize mystery products left behind by competitors. Importance of Deionized (DI) Water in Test Kits Trace explains the critical role of DI water in performing accurate dilutions and removing interferences during tests. He emphasizes the necessity of always carrying sufficient DI water in the field for tasks like dilutions, triple rinsing equipment, and managing high-concentration samples. Ensuring DI water availability is key to maintaining clean and reliable testing processes. Testing Mystery Products Trace recommends testing mystery products for key components such as phosphate (total, organic, and inorganic) and Azol levels to determine their composition. Use the product’s safety data sheet (SDS) or similar documentation to identify expected ranges and compare test results. These insights help calculate appropriate dosages and ensure effective usage of leftover products. Benefits of Proper Product Management Using leftover chemicals on-site provides several key advantages: Cost Savings: Eliminates expensive disposal fees for unused products. Customer Satisfaction: Reduces customer expenses by utilizing materials they’ve already paid for. Sustainability: Promotes greener practices by minimizing waste and maximizing resource efficiency. Professional Growth: Savings from proper management can support funding for training, certifications, and industry conferences, contributing to career development opportunities. Be Part of the Discussion We want to hear from you! Your contributions help shape the Scaling Up H2O podcast and make it even more valuable for the community. Submit Questions & Feedback: Your input drives our content. Send us your questions to be featured in future episodes. Share Your Success Stories: Let us know how this episode has helped you improve your water treatment practice or solve a challenging problem. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps: 07: 25 - Upcoming Events for Water Treatment Professionals 12:24 - Trace answers listener questions about managing leftover competitor products in water treatment accounts 15:32 – Trace explains Serial Dilution: Step-by-Step Guide 45:23 - Drop by Drop with James McDonald Connect with Scaling UP! H2O Submit a show idea: LinkedIn: YouTube: Scaling UP! H2O Resources Mentioned video courses Drop by Drop with James In today’s episode, I have a challenge for you. The challenge is…check your safety equipment. Seriously, check the condition as well as any expiration dates. I personally was shocked to find out that hard hats have an expiration date on them, but they do. It does make sense, though, because plastic can get brittle over time, especially sitting in a hot vehicle. Brittle plastic probably won’t protect your noggin as well as it should. Are your safety glasses all scratched up or dirty? Do they obstruct your view? Do you wear your earplugs more than once, and do they need to be replaced? How about your steel-toed shoes, face shields, aprons, gloves, and other safety equipment? Will they protect you when you need them to? Take this challenge as your excuse to inspect them all and replace them as needed. Your family, friends, colleagues, Trace, and I all want you to be safe as you practice the noble profession of industrial water treatment! Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking .
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398 Water Treatment Project Success: Essential Steps for New Facilities and Expansions
12/13/2024
398 Water Treatment Project Success: Essential Steps for New Facilities and Expansions
"Don’t be afraid to ask questions early and often when working with engineering firms or general contractors on your water treatment program... Getting it right the first time is the easiest and least painful way to a long-term successful water treatment program." – Walker Burnette In this episode of the Scaling Up H2O podcast, host Trace Blackmore sits down with , Water Treatment Consultant at to explore the importance of early involvement in water treatment projects for new and expanding facilities. Together, they uncover essential lessons, challenges, and best practices that can make or break long-term success in industrial water management. A Chance Encounter That Sparked a Career Walker Burnette’s journey into the water treatment industry began unexpectedly when he reconnected with Steve Tuning, a lifelong family friend and his father’s college roommate, at his former workplace. This chance meeting led to a conversation that launched his career in water treatment. Now, Walker’s former employer has become his client, showcasing the unique blend of personal history and professional growth that shaped his path. Bridging Water Treatment Gaps in Construction Walker Burnette addresses the common oversight of water treatment during new and expanded construction projects. In North Carolina's fast-growing landscape, Walker has seen firsthand how rushed timelines can lead to missed steps in planning. Sharing lessons from successes and pitfalls, this discussion aims to highlight essential practices to ensure water treatment is prioritized and integrated effectively from the start. What steps do you take to set yourself up for success in the bid process? Walker Burnette emphasizes the importance of understanding a facility’s unique requirements when bidding on water treatment projects. Recognizing that each system may need specialized solutions, he advises focusing on value rather than competing solely on price. While not every bid will be successful, prioritizing quality and comprehensive proposals leads to long-term success and better client outcomes. Why do you need to have relationships with people? Walker Burnette highlights that building strong relationships is key in the competitive world of water treatment project bidding. Helping clients understand the value behind different approaches can set you apart. When clients receive various bids, confusion can arise about the differing strategies. Having a trusted relationship allows you to step in, clarify the benefits, and guide them through making an informed decision. Establishing a reputation with engineering firms and past collaborators can often lead to winning projects for the right reasons—trust and proven expertise. Prioritizing Communication for Water Treatment Success Clear communication and proactive planning in water treatment projects is essential. He recommends reviewing P&IDs (Piping and Instrument Diagrams) early to find cost-saving opportunities and streamline processes. Staying engaged throughout the project ensures inspections and coordination, preventing last-minute issues and promoting smooth execution. Checklist for Water Treatment Project Planning and Execution: 1. Identify System to be Treated: List systems requiring treatment and needed equipment/chemicals. 2. Verify Lead Times: Confirm equipment lead times and communicate any delays to the end user. 3. Set Project Timelines: Track key delivery dates and installation milestones. 4. Plan for Pipe Cleaning/Passivation: Ensure pipes are flushed or treated before startup to avoid issues. 5. Communicate with Stakeholders/End Users: Keep the end user informed and ensure all steps are completed for a smooth project launch. The Critical Step of Passivation Passivation is presented as one of the most important phases of commissioning new systems. Walker and Trace discuss why passivation is often overlooked, the consequences of skipping it, and how to effectively advocate for this essential step. Considering All Stakeholders and EH&S in Water Treatment Projects Understanding the needs of all stakeholders, including engineers, contractors, operators, and end-users, is essential in water treatment projects. Involving the Department of Environmental Health and Safety (EH&S) early ensures chemicals are compatible, stored correctly, and disposed of safely. Walker emphasizes addressing these considerations from the start positions water treatment professionals as proactive consultants, avoiding last-minute issues and disruptions to project timelines. Integrating New Equipment in Existing Facilities Adding new equipment to an existing facility requires careful planning. Unlike new buildings, end-user involvement is higher as the facility is already operational. He stresses that new systems often need isolation and separate treatment before integration, as simply connecting and activating them can lead to issues. Proper preparation and communication are key to successful integration. Join the Conversation Have any thoughts on today’s episode? Join the Scaling Up H2O community by sharing your experiences and insights on proactive water treatment. Connect with us on LinkedIn, share your takeaways, or join the discussion on industry challenges and best practices. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps: 01:30 - Trace Blackmore shares discussion on Friday the 13th superstitions and their origins, including historical and cultural references. 05:05 – Trace Blackmore’s encouragement to review lessons from 2024 and plan for 2025, mentioning Brian Moran’s “12 Week Year” 07:09 - Upcoming Events for Water Treatment Professionals 09:25 - Interview with Walker Burnette, Water Treatment Consultant at Southeastern Laboratories about water treatment considerations during new and existing facility constructions, and the importance of early involvement in the planning process. 50:57 - Drop by Drop with James McDonald Quotes "Passivation might be one of the most important parts of starting up your water treatment systems—it ensures the longevity and proper function of your equipment." – Walker Burnette "The only person we can fix is ourselves. It’s easy to blame externally, but we need to ask the right questions and guide our customers to success." – Trace Blackmore "Being proactive and communicating effectively is key. When you're adaptable, you're more equipped to lead projects to success rather than being a reactive passenger." – Walker Burnette "Learning to have hard conversations with customers is a difficult skill, but once you do, you’ll never regret it." – Walker Burnette Connect with Walker Burnette Phone: 336.207.7086 Email: Website: Linkedin: Read or Download Walker Burnette’s Press Release Guest Resources Mentioned Scaling UP! H2O Resources Mentioned video courses Drop by Drop with James In today’s episode, I’m on my soapbox. My soapbox topic is…conductivity versus TDS…or Total Dissolved Solids. You might have expected something a little meatier, but conductivity and TDS are often used interchangeably. FAR too often they are. They are NOT the same thing though. Conductivity and TDS may be RELATED, but they measure two COMPLETELY different things. Conductivity measures the ability of a water solution to conduct an electrical current. It is quick and easily automated, only requiring a conductivity probe and a meter. Total Dissolved Solids or TDS, on the other hand, is the concentration of dissolved solids in a water solution. Measuring the TDS requires evaporating a volume of water to dryness and weighing the solids that remain. TDS takes a lot more time and labor to perform than a conductivity test. So how are conductivity and TDS related? The conductivity of water is determined by the type and concentration of dissolved solids. Low TDS solutions typically have lower conductivities. High TDS solutions typically have higher conductivities. There can be a relationship between the two. If the water quality is consistent, conductivity can provide a practical way to monitor the TDS, but this relationship should be verified regularly. Some may be thinking, “But my handheld meter displays the answer in TDS. What gives?” Your handheld meter is doing math internally to convert from conductivity, which is measuring, to TDS. It is not ACTUALLY measuring TDS. As a rule of thumb in the industrial water samples we often see, the actual TDS is typically 65-75% of the measured conductivity. This can vary, however, depending upon the ions in the water. Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking .
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397 Pinks and Blues: How to look at your tests
12/06/2024
397 Pinks and Blues: How to look at your tests
“Your test kit is your tool, and you are the master of that tool. “- Trace Blackmore In this insightful episode of Scaling Up! H2O Podcast, host delves into the critical topic of understanding and optimizing water treatment tests. This episode is designed to equip water treatment professionals with practical knowledge to enhance their test-taking techniques and interpretation skills. The Concept of Pinks and Blues Trace shares the origins of the term “pinks and blues,” coined by his father, and explains its significance in water testing. He stresses the importance of understanding that tests are tools to confirm or disprove hypotheses about system conditions, not tasks that generate revenue. This foundational mindset shift sets the stage for improving both the efficiency and effectiveness of test execution. Strategic Testing Approaches Trace provides a comprehensive breakdown of running tests in the most efficient order, starting with the longest tests and multitasking with shorter ones while waiting. This strategic approach helps water professionals maximize time on-site. He also discusses the value of running tests based on hypothesis-driven objectives, such as walking through the site and engaging with clients before taking samples. Categorizing and Interpreting Your Tests Listeners will gain insight into organizing test types into meaningful categories: Base water Concentrated water Product contributions System signs Trace illustrates how to establish true concentration levels and interpret results to identify potential issues like scaling, precipitation, and system corrosion. The importance of using non-scaling ions, like silica, for accurate concentration analysis is also explained. Analyzing Interpretative Skills Trace walks through examples that highlight how to use test results for informed decision-making, whether it’s confirming system status or taking corrective action. He advises on how to integrate polymer tests and other contributing product measurements into your routine for a fuller picture of system health. This deep dive into interpretation emphasizes a detective-like approach to problem-solving in water treatment. Final Thoughts and Essential Tips The episode concludes with Trace’s encouragement to prioritize understanding your test procedures and knowing the interferences that can affect results. He underscores the importance of planning tests efficiently and being prepared with all necessary tools before visiting client sites. By mastering these practices, listeners can transform their testing routine into a powerful tool for maintaining system integrity and customer relationships. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 00:50 - Trace Blackmore explains what Pinks and Blues means sharing how his father influenced his understanding of water tests 02:09 - Upcoming Events for Water Treatment Professionals 05:34 - Explanation of "Pinks and Blues" and the importance of interpreting test results for water treatment. 43:21- Drop by Drop with James McDonald Connect with Scaling UP! H2O Submit a show idea: LinkedIn: YouTube: Quotes “The equipment knows, but it cannot talk. We’ve got to do all this investigation work to figure out what the equipment knows that won’t give up that information. We’ve got to figure out ways to make it talk now.” Scaling UP! H2O Resources Mentioned video courses Drop By Drop with James In today’s episode, let’s picture in your mind a boiler that is open for inspection. As you stand in front of it, you may see the handholes and manholes opened. The room may be much quieter than normal because the burners and air blowers aren't running. It may be a firetube or water tube boiler. The inspection will be different between the two, with several commonalities as well. Before you start your inspection, what should you do? Have you spoken to the operators in the area? Have you followed proper safety protocols for confined space entry, lockout/tagout, etc.? Do you feel safe entering the boiler? Do you know the history of the boiler before going in? Does this history of water treatment and boiler performance allow you to predict what you will see inside the boiler? How will you document what you find? How will you collect any samples, if necessary? How dirty will you get? Do you know the equipment you will see inside the boiler, such as steam-water separators, baffle plates, downcomers, feedwater piping, etc.? What do you expect the water line to look like? Where will oxygen pitting or hard water scaling first show up in the boiler if there was a problem? Will you be inspecting the deaerator as well? How long will it take you to get the boiler inspection report to your client? Doing a proper boiler inspection takes time, experience, knowledge, attention to detail, and often agility. Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking .
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396 Navigating Carbon Capture: Water Demands and Wastewater Solutions with Steve Russell
11/29/2024
396 Navigating Carbon Capture: Water Demands and Wastewater Solutions with Steve Russell
“Learning how to learn is essential. “- Steve Russell In this week’s episode of the Scaling UP! H2O Podcast, we’re excited to share a deep dive into the complex world of carbon capture and water treatment with , Senior Process Engineer at . Host Trace Blackmore and Steve explore the challenges of treating wastewater in carbon capture facilities, including the need for innovative approaches to meet environmental and operational standards. Navigating Carbon Capture: A Process Engineer’s Perspective Carbon capture is a hot topic in today’s industrial landscape, and Steve’s expertise provides critical insights for water professionals. As Steve explains, “Carbon capture isn’t just about removing CO₂—it's about managing the water and wastewater byproducts effectively.” Steve’s work with Kiewit involves finding solutions to treat the various wastewater streams generated during the carbon capture process. His experience illustrates the importance of understanding each facility’s unique needs and tailoring water treatment strategies accordingly. Key Insights from Steve’s Work: Understanding Wastewater Composition: Each facility produces different wastewater streams, largely dependent on fuel type and system design. Working Across Teams: Effective carbon capture requires collaboration between water treatment engineers, mechanical engineers, and project managers. Navigating Resource Limitations: Steve shares how he adapts his knowledge to treat complex wastewater streams when resources and data are limited. Flexibility and Teamwork Throughout his career, Steve has learned that flexibility and teamwork are crucial in tackling complex projects. Working closely with teams across various disciplines allows Steve to develop comprehensive solutions tailored to each project’s specific requirements. Top Takeaways: Be Prepared to Adapt: Each project brings its own set of challenges, from wastewater quality variations to resource limitations. Understand the Full System: Gaining a broader understanding of the carbon capture process can help anticipate potential issues and refine water treatment strategies. Leverage Internal and External Knowledge: Steve emphasizes the value of tapping into team expertise and utilizing available resources for innovative solutions. Building a Career in Water Treatment Field With over two decades in water treatment, Steve shares his career advice for those just starting out or looking to advance. “Learning how to learn is essential,” he reflects. Steve encourages water professionals to build a foundation of flexibility and continuous learning, as the industry constantly evolves with new technologies and environmental demands. Steve’s Advice for Water Professionals: Be Flexible and Organized: Expect the unexpected and keep a well-organized knowledge base to quickly adapt to project needs. Build a Support Network: Collaboration and open dialogue with colleagues can accelerate problem-solving and professional growth. Focus on Continuous Learning: Water professionals should embrace learning opportunities within and beyond their primary field. Final Thoughts: Flexibility and Continuous Learning Steve’s experience reminds us that flexibility and a commitment to learning how to learn are essential in water treatment. Each project is unique and staying adaptable and open to new knowledge is key to navigating complex industry challenges successfully. By embracing continuous learning, we drive impactful solutions for sustainability in our field. Tune in Today! Listen to this enlightening conversation by playing the episode above or visiting to tune in. Gain insights that will help you navigate your own water treatment challenges and expand your expertise in sustainability. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 01:31 - Trace Blackmore shares his Thanksgiving reflection, Small Business Saturday, and Giving Tuesday 06:44 - Upcoming Events for Water Treatment Professionals 10:22 – Interview with Steve Russell, Senior Process Engineer from Kiewit about carbon capture technology and its implications for water and wastewater treatment. 51:05 - Drop by Drop with James McDonald Quotes “Carbon capture isn’t just about removing CO₂—it's about managing the water and wastewater byproducts effectively.” “Each carbon capture facility is unique, and there’s no cookie-cutter approach.” Connect with Steve Russell Phone: 913.689.4533 Email: Website: LinkedIn: Read or Download Steve Russell's Press Release Guest Resources Mentioned Scaling UP! H2O Resources Mentioned Drop By Drop with James In today’s episode, we’re pondering something. We’re pondering ppm or parts per million. This can be a hard concept to grasp at times, so I find analogies to be very helpful to understand this expression of concentration. One minute in 2 years is a part per million. One inch in 16 miles is a part per million. 1 drop in 10 gallons is as well. One milligram in a Liter is 1 part per million, assuming the specific gravity of the liquid is 1, of course. One millimeter in a kilometer is one part per million. Did you know that 1 pound of ANYTHING dissolved in 1,000 gallons of water will give you 120 ppm? A 1% solution, based upon weight, is a 10,000-ppm solution. There are many more analogies out there of course. Find the one that resonates the best with you! Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking .
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395 A Career Flowing with Purpose: Five Decades of Water Wisdom with Bob Cunningham
11/22/2024
395 A Career Flowing with Purpose: Five Decades of Water Wisdom with Bob Cunningham
Here we go! We have the privilege of collaborating with our lab partner , of , a true water industry expert whose journey flows through five decades of dedication, transformation, and insight. Starting his own company 35 years ago, Bob has navigated the currents of change in the field, sharing the lessons that come from a lifetime of experience. For those new to the water industry, Bob’s story will inspire you to write your own chapters with integrity and resilience; for seasoned professionals, it’s a reminder of the profound impact a lifelong commitment to this work can make. What Was Your Career Journey Like? Reflecting on the story of his career, Bob described a path full of purpose and momentum, driven by a passion for water treatment and a vision for what it could become. “Stand back, and here we go!” he recalled, capturing the excitement of building his career. Founding his own company was a wish come true, powered by the “dream team” he assembled to carry it forward. Decades later, Bob’s journey is a testament to the possibilities that await those who dedicate themselves to the water treatment profession. The Good and the Bad Changes Over the Years With years of experience flowing behind him, Bob has observed major shifts in the water industry. He identified two of the most positive changes he’s seen: Industry Diversification: With more people setting up their own companies, the wave of new businesses has strengthened the industry and fostered innovation. Advancements in Research: Today’s resources—from molecules to biocides and surfactants—have expanded far beyond what was available in the past, equipping professionals with powerful tools to improve water systems. Still, Bob also pointed out challenges, notably the drive for “greener” policies that, while well-intentioned, sometimes lack the scrutiny needed to ensure they’re effective and sustainable. Advice for New Water Professionals Bob shared valuable advice for those just beginning their own journey: “Keep it straight. Keep it ethical. Don’t stretch it.” In a field as important as water treatment, integrity flows through every successful career. Bob also warns against trying to gain business by cutting prices, as it ultimately backfires. Instead, he encourages presenting quality, honest solutions as the key to long-term success and respect in the field. What is the Best Way to Get Ahead in This Industry? When it comes to advancing in water treatment, Bob suggests taking a page from those who’ve already made a mark. “Watch the successful people in the industry. Keep an eye on those folks. Then try to incorporate what they are doing into your own career as you grow.” He also emphasized the importance of broad, in-depth knowledge: “You’ve got to know every aspect of this business. So, study.” From mechanical and microbiological aspects to chemistry, Bob’s advice highlights the depth and commitment it takes to ride the waves of a successful career in water. How Did You Get Involved with the AWT? Bob’s connection with the Association of Water Technologies (AWT) began as a way to network with others who share a passion for advancing the industry. Over the years, his work with AWT has strengthened his dedication to education, standards, and mentorship within the field. Bob’s Go-To References Navigating the water industry requires solid references, and Bob’s approach has always been to keep his library of resources close at hand. When faced with challenges, he turns to trusted materials that help him troubleshoot and understand the complex systems in his work. For Bob, maintaining this holistic knowledge is essential to staying effective and adaptive in an ever-evolving industry. Scale UP! Your Water Career Tune into this episode for a front-row view of Bob’s life in water—a story of purpose, change, and professional wisdom. May it inspire you to embrace your own journey in water, staying curious and informed as you flow from one chapter to the next. Timestamps 01:00 - Trace Blackmore wants to remind you that the 12 Week Year is a powerful tool to help you maximize these final weeks of the year and achieve your goals for 2024. Let’s finish strong! 03:00 - Upcoming Events for Water Treatment Professionals 10:40 - Interview with Bob Cunningham 01:04:15 - Drop by Drop with James McDonald Connect with Bob Cunningham Phone: +1 530 604 3449 Email: Website: LinkedIn: Resources Mentioned video courses Drop By Drop with James In today’s episode, I want you to picture yourself looking at the water level in the basin of a cooling tower. You may want to press fast forward on your imagination just a little, but as you watch the water, you see the water level dropping ever so slowly as water evaporates away or is being blown down from the system. At some point, you notice makeup water starts flowing into the basin. My question for you is what control scheme caused this to happen? Have you ever put much thought into all these ways makeup water is controlled in a cooling tower system? Is there a float mechanism? Perhaps probes of some sort? Or is there an ultrasonic device? Are there others? Also, is the makeup valve mechanically opened or electronically opened? What are the pros and cons of each option? What if there is foaming in the cooling tower basin? Would any of these control schemes be impacted? What are all the way these makeup control schemes could fail? Could they fail so too much makeup water was added? Could they fail so too little makeup water was added? Who would have thought there was so much to think about on just the makeup water control to a cooling tower system? Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking .
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394 Visibility and Value: Enhancing Sustainability in Water Treatment
11/15/2024
394 Visibility and Value: Enhancing Sustainability in Water Treatment
By highlighting cost savings, clients can see how efficient water treatment impacts their bottom line. Sustainability isn’t just a trendy term—it’s about implementing practical practices that protect our planet for current and future generations. By adopting sustainable strategies, we can conserve resources, cut costs, and create lasting benefits for both the environment and our client’s businesses. In our latest episode of the Scaling UP! H2O Podcast, we had the privilege of speaking with , CWT, LEED AP of an advocate for water sustainability, who shared actionable insights on how water professionals can effectively embrace sustainability while adding value to their clients. Meet James Courtney: A Champion for Sustainability In our enlightening conversation, James shared his journey in the water industry and emphasized the vital role that water professionals play in promoting sustainability. He stated, "We help our customers by saving them money on water, electricity, and fuel." This highlights how our work not only benefits the environment but also leads to significant financial savings for our clients. Sustainability: More Than Just a Buzzword Sustainability means optimizing our resources. As James noted, "We operate in this space where we are directly responsible for the sustainability of our customers.” Water treaters have a unique opportunity to minimize their clients' carbon footprints while improving efficiency. Whether it's running boilers without scale, optimizing cooling towers, or maximizing cycles of conductivity, every action contributes to a greener future. James also cautioned against greenwashing, reminding us that not all practices labeled as "green" deliver real benefits. We must be vigilant and ensure that our sustainability efforts Educating and Empowering Clients Understanding water and energy usage is essential for effective water management. James encourages water professionals to educate their clients about their consumption patterns. “Clients often don’t realize that overusing chemicals or wasting water is a problem,” he explained. By illustrating the cost savings—like reducing their electricity bills or fuel costs—clients can connect the dots between efficient water treatment and their bottom line. Harnessing Data One of James’s most compelling stories was about using smart meters to identify inefficiencies. He shared, “Meters give you information; information gives you the opportunity to find solutions to problems you didn't even know you had.” In one instance, a client’s building was using half a million gallons of water due to a blocked condensate receiver. The installation of a meter enabled the team to identify the issue and prevent unnecessary water loss, ultimately leading to significant cost savings for the client. James’s team also tackled a fascinating case with two identical LEED Platinum buildings. Even though they were built exactly the same, one consumed significantly more power. By analyzing minute-by-minute energy data, they pinpointed the problem, leading to solutions that not only enhanced efficiency but also inspired other buildings in the community to adopt similar practices. The Impact of Visibility James highlighted an intriguing study involving a housing development where identical homes were built. In half of these homes, energy meters were placed indoors, allowing residents to see their energy usage, while the other half had meters located outdoors. The results were striking: “The houses with visible indoor meters used less energy simply because people could see it,” James explained. Residents began to turn energy monitoring into a game, challenging themselves to reduce their consumption. This simple shift towards visibility in daily energy use not only heightened awareness among residents but also nurtured a culture of energy-saving habits. As James aptly put it, “What gets measured gets managed.” Engaging clients in enjoyable and measurable ways can significantly drive sustainability efforts. Final Thoughts James’s insights remind us of the significant role water professionals play in fostering a sustainable future. By leveraging data and educating our clients, we can create meaningful change that benefits both our communities and the environment. Together, let’s continue to explore the importance of sustainability practices that protect our generation and the ones to come. Thank you for being part of the Scaling UP! H2O community. Together, let’s continue to educate ourselves and each other on the importance of sustainability practices that benefit both our generation and those to come. Stay curious, stay informed, and keep scaling up your knowledge! Timestamps 01:28 - Trace Blackmore shares what he is thankful for, and extends gratitude to the listeners and to AWT for the 2024 Innovation Award, and shares his family’s Thanksgiving traditions 15:18 - Interview with James Courtney, CWT 58:00 - Upcoming Events for Water Treatment Professionals 01:01:05 - Drop by Drop with James McDonald Connect with James Courtney Phone: +1 443 878 2407 Email: Website: LinkedIn: Read or Download James Courtney’s Press Release Guest Resources Mentioned Scaling UP! H2O Resources Mentioned video courses Drop By Drop with James In today’s episode, we’re thinking about control ranges. There are a few trains of thought on control ranges. Which tests and readings really need a control range applied to them? How wide or narrow should the control range be? It’s something one should consider carefully. I have seen control ranges applied to every test parameter for a makeup, such as city water, that the user had absolutely no control over. Are these control ranges really necessary? Sometimes, they are, especially if the makeup source is susceptible to changes in water quality, such as total hardness, which can impact downstream softener performance. I’ve also seen control ranges so large a bus could slide through them sideways. What good is such a wide control range doing for the water system? Nothing was actually being controlled. I’ve seen control ranges that were so unreasonably narrow that the parameters were almost ALWAYS out of range as well. What good does that serve? Is a better control system needed to meet these narrow ranges or is a wider control range more fitting instead? A lot of you out there use field service report programs that turn red, green, and sometimes yellow when a parameter is outside the control range. Not having good and proper control ranges can make that field service report’s color coding nearly useless because it is always too red or even too green and not actually reflecting the true stressed or controlled state of the system. Control ranges that are too tight may yield field service reports that are red all the time, which will lead to either the end user ignoring the colors or being annoyed by the report always looking red. Control ranges that are too broad may not show the true state of stress the system is under and lead to more problems down the road. Lastly, I’ve even seen reps be pressured by their customers to avoid red color coding as much as possible, leading to either uselessly wide control ranges or no control ranges at all. This can be a touchy subject, but your control ranges must be meaningful and useful. It may take some finesse to get everyone on the same side of the table on this but seeing a little red when appropriate TODAY beats dealing with the impact of a failed water system and wasted energy and water TOMORROW. Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking .
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393 High Recovery Reverse Osmosis (HRRO): Expert Guidance on Optimizing System Performance
11/08/2024
393 High Recovery Reverse Osmosis (HRRO): Expert Guidance on Optimizing System Performance
We’re focusing on High Recovery Reverse Osmosis (HRRO) with insights from , Director of North America Application & Sales at . With over 40 years of experience in membrane technology, Ken sheds light on how HRRO is transforming water treatment and tackling industry challenges. Here are the key highlights from our conversation. What is Reverse Osmosis (RO)? Ken describes reverse osmosis as a method for rejecting dissolved minerals and macro-organics from water. He stated, “Today's systems, most of them are using what they call a thin film composite membrane, which are categorized into seawater, brackish, and low-energy membranes, along with an offshoot called nanofiltration.” These systems achieve remarkable efficiency, with a rejection rate of around 99%, leaving only a minimal amount of dissolved minerals in the purified water. What is High Recovery Reverse Osmosis (HRRO)? HRRO is designed to maximize water recovery and minimize waste, making it a game-changer for water treatment. According to Ken, “40 years ago, recovery limitations were dictated by the chemistries. Today, advances in antiscalant technology allow for much higher recovery rates.” This technology takes the concentrate from conventional RO systems and processes it further, increasing efficiency and sustainability. Industries Leading the Way Initially adopted in industrial settings, HRRO is now gaining traction in sectors like municipal water treatment, food and beverage production, and power generation. Ken emphasized that “the growing focus on sustainability and regulatory compliance is driving broader adoption of HRRO systems.” Ensuring Successful Operations To ensure HRRO systems function optimally, it’s crucial to define feedwater quality parameters and anticipate variability. Ken stressed the importance of training operators, noting, “There always seems to be a disconnect between applications and salespeople developing ideas. Misunderstandings arise when people don’t understand the behavior of water as it concentrates.” To effectively tackle any challenges that arise, Ken recommends the following steps for operators: Define Feedwater Quality Parameters: Establish clear benchmarks for feedwater quality, including turbidity, pH, total dissolved solids (TDS), and any specific contaminants. This baseline will help identify any deviations that may affect system performance. Implement Regular Monitoring: Operators should capture data at regular intervals. This includes monitoring system pressures, flow rates, and recovery rates. Keeping an eye on these metrics will allow operators to identify trends and detect any anomalies early on. Normalize Collected Data: Regularly normalize the collected data to account for variations in operating conditions. By adjusting the data for factors such as temperature or seasonal changes, operators can gain clearer insights into system performance and efficiency. Train Operators on Water Behavior: Provide comprehensive training for operators that focuses on understanding how water behaves during the concentration process. As Ken pointed out, “water is very predictable in how it behaves,” so operators need to recognize the symptoms of potential issues and understand their causes. Foster Open Communication: Encourage collaboration among team members, especially between operators and technical support staff. Ken highlighted that insights often emerge from frontline staff who have firsthand experience with system operations. Conduct Root Cause Analysis: When problems arise, implement a structured approach to root cause analysis. This should involve gathering all relevant data, discussing operational practices, and reviewing system design. Engaging the team in this process can uncover issues that might be overlooked by individuals working in isolation. Adapt and Adjust: Finally, remain flexible and ready to adapt operational strategies based on the data insights and root cause analysis findings. By following these steps, operators can optimize HRRO system performance, improve efficiency, and ultimately reduce waste. Signs of a Successful Cleaning Ken Robinson shared valuable insights into the cleaning process, emphasizing the role of pre-treatment: “Pre-treatment is king in dictating the frequency,” he said, noting that surface water applications tend to require more frequent cleaning than well water systems. Ensuring that the cleaning process has been successful is key to maintaining high efficiency in HRRO systems. According to Ken, operators should check a few critical parameters post-cleaning: Performance Recovery: A successful cleaning will restore the system's flow rates and pressures to their baseline levels. Operators should monitor permeate flow, pressure differentials, and salt rejection rates to confirm the system is operating efficiently after cleaning. Normalized Data Comparison: Ken advised that operators should regularly normalize the system's data, both before and after cleaning, to get an accurate view of performance. If system performance remains suboptimal post-cleaning, it could indicate incomplete cleaning or deeper issues within the system. Visual Inspection: While much of the data will be analyzed digitally, a hands-on inspection of membranes and pre-treatment systems can also reveal residual fouling. If membranes appear visually clean and performance metrics align, it's a good indicator that the cleaning was successful. By consistently tracking and analyzing these factors, operators can extend membrane life and prevent performance issues from recurring. Future RO Innovations Ken highlighted the development of thin-film composite membranes as one of the most impactful advancements in RO technology. These membranes have made it possible to push systems to new limits, achieving higher recovery rates while maintaining durability. Looking ahead, zero liquid discharge (ZLD) systems—which aim to eliminate waste entirely—are on the horizon. As regions face water scarcity and stricter regulations, Ken sees ZLD playing a vital role in the future of water treatment. Conclusion HRRO is transforming the water treatment landscape by driving efficiency and sustainability. By leveraging the latest advancements and understanding the challenges, operators can optimize performance and reduce waste, helping clients meet both regulatory and environmental goals. Stay curious, stay informed, and keep scaling up your knowledge! Timestamps 07:33 - Trace Blackmore invites everyone to join the global community of Scaling UP! Nation members and explains how to subscribe to the podcast 08:51 - Upcoming Events for Water Treatment Professionals 13:18 - Interview with Ken Robinson about RO 59:40 - Drop by Drop with James McDonald Connect with Ken Robinson Phone: +1 440 251 7390 Email: Website: LinkedIn: Read or Download Ken Robinson’s Press Release Guest Resources Mentioned Scaling UP! H2O Resources Mentioned Drop By Drop with James Today’s episode is a “What if.” What if a cooling tower blowdown valve loses power? Will it fail closed or fail open? What could be the impact if it failed to close? What would be the impact if it failed open? What if the entire cooling system power failed, how would this be different than just the blowdown valve losing power? Is knowing whether a valve is designed to fail open or closed important when replacing a blowdown valve? Can you tell by looking at a valve whether it will fail open or closed? Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking .
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392 Breaking Barriers: How Diversity and Confidence Drive Growth in Water Treatment
11/01/2024
392 Breaking Barriers: How Diversity and Confidence Drive Growth in Water Treatment
“Your most limiting factor is yourself.” - In this week's episode of the Scaling UP! H2O Podcast, we're thrilled to bring you an empowering conversation between host Trace Blackmore and two leaders in the water treatment industry— , Sales Director, and , Service Quality Supervisor at . Together, they explore how diversity fuels success, the importance of overcoming Imposter Syndrome, and how you can take meaningful steps to give back to our industry. Diversity Drives Success: The Data Speaks Diversity isn't just about creating fair workplaces—it's a proven driver of business success. Tammy shared powerful insights from a study titled “,” commissioned by LinkedIn. This data shows that teams with strong diversity practices see: 6% higher customer satisfaction 12% higher sales 28% higher conversion rates 3% higher sales forecasts "Diversity drives sales," Tammy stated. It's clear that fostering diverse teams doesn't just boost morale—it boosts the bottom line. Diverse teams approach challenges from different angles, offering innovative solutions that serve a wider range of customers. When organizations embrace diversity, they unlock untapped potential for growth. Overcoming Imposter Syndrome: A Battle We All Face Imposter Syndrome is a challenge many of us encounter, no matter our level of expertise. Tessa opened up about this, emphasizing "Imposter Syndrome is something everyone struggles with. Overcoming it is hard and takes intentional practice." It’s not about eliminating self-doubt overnight but about taking deliberate steps to recognize and overcome it. Tessa and Tammy’s top tips for overcoming self-doubt: Acknowledge your accomplishments. Take time to celebrate your achievements, no matter how small. This can shift your mindset and reinforce your value. Step out of your comfort zone. Growth comes from challenging yourself. As Tessa mentioned, "You won’t grow unless you’re willing to be uncomfortable." Seek feedback. Tammy also highlighted the importance of feedback, saying, "I always start by asking if it’s a good time to provide feedback. This shows respect and creates a space for open dialogue." "Your most limiting factor is yourself," Tessa wisely added. By recognizing that our self-doubt often holds us back, we can take intentional steps toward building confidence. Building a Culture of Support Creating a culture of support is vital for both personal and professional growth. Tammy and Tessa also discussed the vital role of a positive workplace culture in fostering growth and confidence. According to Tammy, "Intentionality is key to defining your culture. It should flow through every aspect of your organization." She emphasized that a strong culture empowers employees to thrive and feel supported. Tessa echoed this sentiment, noting that a culture of trust and accountability allows individuals to flourish. "When you remove micromanagement and create a supportive environment, employees can focus on their growth," she said. By promoting mentorship, offering training opportunities, and encouraging open dialogue about the challenges we encounter, we can cultivate a healthy work culture that benefits everyone. Taking Action: Give Back to the Water Treatment Community This week, we challenge you to give back to the industry that’s given so much to you. Whether it’s mentoring a young professional, volunteering with a local organization, or visiting a school to inspire students about careers in STEAM, now is the time to make an impact. As Tammy passionately said, "We need people that love this industry, that have a heart to help others and to grow others. There is no amount of expertise needed. The only thing you need is a willing heart and time." By giving back, you not only help others but also strengthen the community that has supported your own journey. Final Thoughts: Know Your Worth We wrapped up this inspiring conversation with a powerful reminder from Tammy: "Know your worth. Take time to identify your limiting beliefs and pull them out by the roots. You are unique, and your talents are valuable." Overcoming Imposter Syndrome and stepping into your full potential requires recognizing your own value. No matter where you are in your career, these lessons—embracing diversity, overcoming self-doubt, and fostering a culture of support—are essential for growth. Join the Conversation Listen to this eye-opening conversation in our latest episode with the player above, or visit to tune in. Together, we can foster a more inclusive, supportive, and growth-driven environment in the water treatment industry. Stay curious, stay informed, and keep scaling up your knowledge! Timestamps 01:00 - Trace Blackmore shares FREE resources for water professionals on the Scaling UP! H2O website and wishes everyone a happy late Halloween 12:30 - Interview with Tammy Faber, Sales Director and Tessa Nge, Service Quality Supervisor at HOH Water Technology 51:14 - Drop by Drop with James McDonald Connect with Phone: +1 224-548-3393 Email: Website: LinkedIn: Read or Download Press Release Connect with Phone: +1 224-545-7870 Email: LinkedIn: Scaling UP! H2O Resources Guest Links Mentioned Video Books Mentioned Drop By Drop with James In today’s episode, I have a challenge for you. The challenge is…explain alkalinity to a non-technical person. Now, if you’re like me, this is a fun challenge! I LOVE explaining industrial water treatment to people! If you’re not like me, then sorry, but please do this challenge anyway. Alkalinity is a foundational bit of knowledge we must all understand as industrial water treaters. Technically, it is defined as the acid absorbing or neutralizing property of water. Sounds simple enough, right? What are the chemical components that make up alkalinity, though? We usually think of carbonate, bicarbonate, and hydroxide ions, but can there be others? Why does alkalinity matter in cooling systems, boilers, closed loops, and wastewater? The answer can be different for each. How do we measure alkalinity? We talk about P-alkalinity, M-alkalinity, and OH or hydroxyl alkalinity, but how are each different, how are they related, and what is each measuring? Total alkalinity and M-alkalinity are the same thing. That can be confusing to some. Why are they the same? How would you explain this to a non-technical person? Can you explain it right now or do you need to do a little more research first? Albert Einstein once said, “If you can’t explain it simply, you don’t understand it well enough.” This is your challenge to understand alkalinity well enough to explain it simply. Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking .
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391 Multimeter Troubleshooting: Your Guide to Accurate Diagnostics, Part 2
10/25/2024
391 Multimeter Troubleshooting: Your Guide to Accurate Diagnostics, Part 2
We continue our in-depth conversation with , Product Specialist and equipment guru at diving deeper into the technical aspects of multimeter troubleshooting. This episode is packed with practical tips designed to help you navigate the often-confusing world of diagnostics and electrical troubleshooting. Whether you’re a seasoned professional or just getting started, Tom’s hands-on advice will guide you through common troubleshooting challenges so you can improve your accuracy and efficiency in the field. Missed Part 1? No worries! You can catch up on to get the foundation before diving into this advanced discussion. How Can You Avoid Fake Signals? Ever wonder why you're getting water meter readings when the system isn’t running? Tom breaks it down. If low-voltage sensor wires run too close to high-voltage AC wires, electrical interference can mimic a water meter signal, leading to fake readings. Pro tip: Keep the wires separated by at least 12 inches, and if they must cross, do so at a 90-degree angle. "Running them through the same conduit isn’t just a bad idea; it’s a code violation," Tom advises. The Troubleshooting Tool, You Didn’t Know You Needed: A Paperclip That’s right—Tom channels his inner MacGyver with this simple tool. "When I troubleshoot, I always bring paper clips," he shares. They’re perfect for quick fixes, especially when dealing with short circuits or stripped wires. How Long Can a Conduit Run Be on a Water Meter? Tom recommends keeping conduit runs short and efficient: ● Water meters: up to 1,000 feet ● Conductivity sensors: 200 feet max ● Amplified pH sensors: up to 1,000 feet ● Non-amplified pH sensors: Stick to 20 feet or less for optimal performance. Pro Tip: Save Your Multimeter’s Battery Life You don’t need to keep your meter on "Resistance" all the time. Switching it to Volts AC, Volts DC, or simply turning it off can extend your battery life significantly. Troubleshooting with the Experts: Top 4 Calls Tom Tinney shares the top troubleshooting calls he receives: The 1575 Controller Mystery ● Issue: Controller reset every time the relay activated. ● Fix: A simple switch adjustment from 230V to 115V solved the issue. The Miswired Outlet ● Problem: Controller shutting off when a relay turned on. ● Fix: Rewriting the outlet, which had reversed hot and neutral wires. Destroyed Chlorine Sensor ● Issue: Excessive flow and pressure destroyed the sensor. ● Lesson: Always stick to the manufacturer's guidelines and communicate them clearly to plumbers and electricians. Competing Controllers Failing ● Issue: Controllers from different manufacturers failing simultaneously. ● Fix: The culprit was a faulty sensor and excessive aeration. Who Should Be Using Remote Communications? While it may seem logical to apply remote communications to your highest-value accounts, Tom suggests starting with smaller ones. Remote communication technology can save time and money by allowing you to troubleshoot remotely, and the investment often pays off with just one saved trip a year. Troubleshooting Leaks in an MPT Thread When it comes to troubleshooting leaks in an MPT Thread, maintenance is key. First, make sure you clean your sensors at least once a season, or even more frequently, similar to how you maintain a cooling tower. When replacing the boiler sensor in an MPT Thread (an angled thread going into an angled pipe), don’t screw it in until it "clicks"—this can cause leaks. Instead, tighten the sensor by hand. Once it’s snug, use a wrench to turn it only ½ to ¾ of a turn more. If you’ve already got a leak, chances are you’ve overtightened it. Don’t try to fix a leak by cranking it tighter—at that point, you’ve already gone too far. The Blackmore Method This formula answers the age-old question: How do I know what to set my biocide pre-bleed on? If you know the system volume, incoming makeup water conductivity, and how much you evaporate every minute, this equation will tell you exactly what to set your pre-bleed to: A Fun Fact: The Cooling Tower Scene in Die Hard Did you know? The blue box with the two dials on the wall in the Die-Hard cooling tower scene was one of Tom’s old controllers! Tom even tracked down the Fox Studios building manager and discovered that it was there from 1988 through 2012. How cool is that? Timestamps 02:07 - Trace Blackmore reminds you about our free page on our website. It’s a comprehensive list of all the events our team is aware of for water professionals to attend in the USA and around the world. Don’t wait, scale up your knowledge today by attending a conference in the upcoming months. 03:15 - is happening on November 14, 2024: a free zoom networking event for water professionals 05:40 - Tom Tinney, Product Specialist and equipment guru at AquaPhoenix Scientific continues his talk on Troubleshooting Multimeters 01:04:35 - Drop by Drop with James McDonald Connect with Phone: +1 469 999 8603 Email: Website: LinkedIn: Links Mentioned Books and Movies Mentioned Drop By Drop with James In today’s episode, we’re thinking about chlorine chemistry and the Reservoir Effect. Have you heard this phrase before? The Reservoir Effect? In the debate between which is a better biocide at higher pHs, chlorine or bromine, the Reservoir Effect is an important concept to consider. When sodium hypochlorite, chlorine gas, or even calcium hypochlorite mixes with water, the target product they produce is hypochlorous acid or HOCl. This hypochlorous acid is subject to a dissociation which converts some of it to the hypochlorite ion or OCl-, which is a weaker biocide than hypochlorous acid. The pH of the water has a major impact upon how much this dissociation happens. That’s at the heart of the whole chlorine versus bromine debate because the chlorine chemistry dissociates more at a lower pH than bromine does. This means more hypochlorous acid is converted to the weaker hypochlorite ion at a lower pH than hypobromous acid is converted to the hypobromite ion at the same pH. This concept is used to justify using bromine chemistry at higher pHs versus chlorine. But is this argument as simple as this? I propose that the Reservoir Effect muddies the waters a bit. I just talked about how the hypochlorous acid dissociates to the weaker hypochlorite ion. This dissociation between the two is a very tight and fast ratio. It’s an equilibrium reaction. As soon as the hypochlorous acid is consumed in the battle against unwanted microbiological activity, some of the weaker hypochlorite ions are quickly converted BACK to the stronger hypochlorous acid form. This is the Reservoir Effect because even though the hypochlorite ion is weaker, it is waiting there to turn back into the stronger hypochlorous acid very quickly when needed. Sort of like the Incredible Hulk. Bruce Banner is the mild-mannered hypochlorite ion just going about his day, but when push comes to shove, he bulks up and turns green…although green isn’t a good thing in a cooling tower, but you get the point. Now, there are certainly many other factors when comparing chlorine chemistry to other alternatives in a cooling water system, but the Reservoir Effect is one that I don’t think many people know about nor consider. Think about it. Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking .
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390 Multimeter Troubleshooting: Your Guide to Accurate Diagnostics, Part 1
10/18/2024
390 Multimeter Troubleshooting: Your Guide to Accurate Diagnostics, Part 1
In our latest episode, we had the pleasure of welcoming back , Product Specialist and equipment guru at . Tom shared invaluable insights into troubleshooting multimeters—an essential tool every water professional should have on hand during site visits. Here are some key takeaways from our discussion that you won’t want to miss! Why You Need a Multimeter: An Essential Tool for Your Kit Tom emphasized the importance of carrying a multimeter. “This is the tool that checks the controller to ensure you’re delivering your products and services on site while you’re not there. If you need to check its health or troubleshoot, you need a multimeter.” Even a $12 model will suffice, so you won’t stress about leaving it behind. This handy device can save you time and reduce anxiety, especially if it’s misplaced. Troubleshooting Power Issues: More Than Just Fuses A common scenario Tom encounters is technicians reporting that their controller is powered on but has no output. While it may seem like a blown fuse isn't the issue, controllers often have separate fuses for the relays. With your multimeter, you can quickly check for voltage on either side of the fuse. If one side shows voltage and the other doesn’t, it indicates a blown fuse. Tom’s golden rule for troubleshooting fuses? Always bring three with you because “troubleshooting with fuses always takes three fuses, no matter what.” After replacing a blown fuse, check if the controller powers up correctly or if the issue lies with the connected equipment. Be Prepared: Stock Your Toolbox Tom recommends keeping spare fuses in the exact size you need in your toolbox. With fewer Radio Shacks around, it’s essential to think ahead and replenish your supply. By having a fuse kit, you can avoid multiple service calls, saving both time and effort. When your fuse count dips below three, make sure to restock! The Art of Checking Fuses: Don't Be Deceived! Sometimes, a wire may appear intact. To check for functionality, Tom suggests using the resistance setting on your multimeter. This method can confirm whether the fuse is operational. Listen for the reliable beep, indicating that current is flowing correctly. When checking fuses, ensure you’re measuring both sides for voltage. If it’s absent, the fuse is blown. To confirm functionality, you can also switch your multimeter to resistance mode. If it beeps when touching the fuse leads, it’s still conducting properly; if not, the fuse is blown. Checking Conductivity Sensors Tom provided insights on verifying whether a conductivity sensor is functioning correctly. By measuring the AC voltage at the sensor tips, you can determine if it’s working as intended. Remember, maintaining clean sensor tips is crucial for accurate readings—avoid using sandpaper Instead, use a loose-bristle steel brush to remove any buildup. Conductivity Sensors Gone Bad Many users may regret learning how easily a multimeter can troubleshoot issues with conductivity sensors. Tom noted that when sensors are returned for warranty claims, they’re often covered with white residue but still work perfectly fine 99% of the time after cleaning. If you want to learn how to clean them properly, he’s more than willing to share his expertise. The Tom Tinney Approved Method for Cleaning a Conductivity Probe Instead of sanding the carbon tip of a conductivity sensor, Tom recommends using a loose-bristle steel brush. This method effectively removes crusty buildup without damaging the sensor. After brushing, soak it in a 10% sulfuric acid, 1% murratic, or if you have time, you can even use a CLR solution to dissolve any remaining scale. Rinse thoroughly, then use isopropyl alcohol to eliminate any oily residues. “After you put it back in your system, you will be majorly impressed with the operation of that sensor!” shares Tom. Understanding the Difference: Carbon Tips vs. Toroidal Probes When comparing carbon tips to toroidal probes, it's crucial to understand their design and functionality differences. Carbon Tips: Carbon tips are made from powdered carbon compressed under high pressure in a mold, creating a porous structure that allows water to flow through. When water pressure exceeds 140 PSI, it passes through the carbon like a sieve, enabling it to travel up the rod and into the sensor via a wire sheath. This design ensures optimal performance but limits the operational pressure to 140 PSI. Toroidal Probes: In contrast, toroidal probes operate differently. They use two wire coils as transformers, generating a small alternating current signal without direct contact with the water. The water's conductivity affects the signal strength between the coils. As a result, these sensors require less frequent cleaning since they are less prone to fouling compared to carbon tips. Additionally, toroidal sensors excel in high-salinity environments, making them suitable for applications involving seawater or other salty waters. Not so salty? Then users typically revert to two-tip or four-tip conductivity sensors. Tune in next week to Scaling UP! H2O as we continue with part 2 of this crucial topic of troubleshooting multimeters. Timestamps 01:00 - Trace Blackmore reflects on Industrial Water Week 08:30 - Upcoming Events for Water Treatment Professionals 12:00 - Drop by Drop with James McDonald 16:00 - Catching up with returning guest Tom Tinney, Product Specialist and equipment guru at AquaPhoenix Scientific 27:00 Tom Tinney talks Troubleshooting Multimeters Tom Tinney Quotes “Troubleshooting with fuses always takes 3 fuses, no matter what.” “There is a proper way to clean conductivity sensors and if you're not doing it, shame on you, and if you want to learn it, we can talk about it.” “I don't care who you are. There's a little scale building up on that sensor all the time.” “You never go above one hundred and forty PSI with a carbon-based sensor” Connect with Phone: +1 469-999-8603 Email: Website: LinkedIn: Read or Download Tom Tinney’s Press Release Links Mentioned video courses Books Mentioned Drop By Drop with James In today’s episode, I’m thinking about sodium hypochlorite and temperature. How does temperature impact the strength and shelf life of industrial-strength sodium hypochlorite or bleach? As we all know and witness, our industrial water treatment chemicals are not all stored in temperature-controlled environments. Some are stored in hot boiler rooms, cold sheds, or outside directly in the sunlight during summer months. When it comes to sodium hypochlorite, though, how can the temperature in these various storage conditions impact it? One article I’ve seen says that for every 18 F increase in temperature (that would be 10 C), the decomposition rate of bleach is increased by a factor of 3.5! That means at 77 F or 25 C, the half-life of a 12.5% solution is 180 days. For 95 F or 35 C, the half-life drops significantly to only 48 days! Would knowing this impact the quantity of sodium hypochlorite you store on site during warmer months? Would knowing this explain any issues you’ve had with microbiological control? Think about it. It’s a hot topic Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking .
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389 Industrial Water Week 2024: Careers Friday
10/11/2024
389 Industrial Water Week 2024: Careers Friday
Happy Careers Friday, Scaling UP! Nation! As we wrap up Industrial Water Week 2024, we want to thank you for celebrating with us. This week, we dove deep into Pretreatment, Boilers, Cooling, Wastewater, and now Careers. You can revisit all these episodes by visiting our . Next Friday, we’ll be back to our regular schedule, delivering fresh insights to help you scale up your water knowledge. Thank Someone Who Shaped Your Career Your success is built on the shoulders of those who helped you along the way. Today, take a moment to write a handwritten card to someone who impacted your career. It’s amazing how a simple note of gratitude can brighten someone's day and create lasting bonds. Connect with the Scaling UP! Community Our podcast has built a global network of water professionals, and we're honored to be part of your journey. Whether you're driving from account to account or catching up on episodes, remember—you’re not alone. The community we've built is here to support your growth, and so are our free online resources. Show Us How You Celebrate! Share your celebration! Post pictures of you with your team, mentor, client, or even your Industrial Water Week cake. Let’s flood social media with photos using #IndustrialWaterWeek2024 and #IWW24 to show the world why we love this industry! Career Advice from Water Industry Leaders Dragan Savić FREng encourages you to jump into the water industry by simply asking professionals about their experiences. Don’t wait—start that conversation today! Kalpna Solanki highlights the purpose and global reach of becoming an environmental operator: “What could be more purposeful than providing safe drinking water and wastewater management?” Blaine Nagao shares how mentorship launched his career in water treatment. Stay visible with technology, build client relationships, and keep sharing what makes this field great Join a Mastermind of Water Leaders Want to elevate your career even further? The Rising Tide Mastermind is your chance to connect with like-minded professionals, tackle challenges together, and grow your career. With four spots available, now’s the time to join! Apply at and be part of a supportive community that wants to see you succeed. Thank you for making Industrial Water Week 2024 unforgettable! Timestamps 0:01 - Welcome to Careers Friday! Trace Blackmore shares three key tasks as we conclude this spectacular week. 10:45 - , the CEO of and Professor of Hydroinformatics at the 13:00 - Board Trustee of the 14:09 - Senior Director of Smart Release Technology at 19:30 - Detective H2O - The Case of Hard Diagnosis Connect with the Scaling UP! H2O Team Email Executive Producer Corrine Drury: Corrine Drury Phone: 224-828-9514 LinkedIn: Submit a show idea: Connect with Phone: 817.913.8030 Email: Website: LinkedIn: Connect with Email: Website: LinkedIn: Connect with Phone: 778.688.9196 Email: Website: LinkedIn: Links Mentioned
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388 Industrial Water Week 2024: Wastewater Thursday
10/10/2024
388 Industrial Water Week 2024: Wastewater Thursday
Wastewater isn’t fully appreciated until it's not working. Let’s dive into Wastewater Thursday! This is the day we celebrate the unsung heroes—water treaters—who help reuse and recycle water, keeping our planet sustainable. Wastewater treatment isn’t just about getting rid of contaminants; it’s about turning something used into something reusable, ensuring that water doesn’t go to waste. And believe it or not, this process is essential, even if it means sometimes working in environments that… Well, it doesn't always smell so great. Let me share a story. Years ago, I visited a turkey rendering plant with my dad, and I’ll never forget how strong the smell was. My dad leaned over and said, “Son, that’s what money smells like.” But the real lesson came later when I walked into a new customer’s office straight from the plant, not realizing just how much of that smell had followed me. They still bring it up whenever I visit, and it taught me to always be prepared—now I keep fresh clothes in my car for those, let’s say, aromatic site visits. Today, we're diving into how to run a successful wastewater jar study—getting that perfect floc formation. So, grab your stirrers and notepads; we’re going deep into the steps you need to get it right every time. And you’re not going to want to miss a special message from our guest, Chris Drover from ZwitterCo, who’s working on revolutionary membrane technology for wastewater treatment. Chris even did a live taste test of reclaimed industrial water—talk about dedication! His message? “Water is water.” No matter where it comes from. Wastewater needs to be reused and recycled for our activities to be sustainable in the long run.” So, let’s celebrate how wastewater treatment makes our world more sustainable. Snap a photo of yourself and your favorite wastewater tool or system and tag it with #IWW24 and #IndustrialWaterWeek. Let’s show the world what makes this day so important! Timestamps 0:01- Trace Blackmore shares his turkey rendering plant story 7:30 - How to properly run a wastewater jar test 17:57 - Our friend , CTO and Co-Founder at stops by to wish everyone a happy Wastewater Thursday 21:00 - Detective H2O - The Case of Seeing the Dead Connect with Phone: +1 508 562 9916 Email: Website: LinkedIn: Links Mentioned
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387 Industrial Water Week 2024: Cooling Wednesday
10/09/2024
387 Industrial Water Week 2024: Cooling Wednesday
It’s Cooling Wednesday, and today we’re spotlighting the essential systems that keep industrial processes and HVAC systems running smoothly—cooling towers, chillers, heat exchangers—and the dedicated professionals who keep them in top shape. We all know how crucial cooling towers are for removing heat from a building’s process, but did you know there’s more to the story? Cooling towers circulate water from a heat source, cooling it down by dropping it through the tower before returning it to the system. But what about fluid coolers and evaporative condensers? Fluid coolers use a tube bundle to keep inside, and outside water separate, while evaporative condensers use refrigerants like ammonia to tackle the heat. Today’s special guest, Loraine Huchler, President of Martech Systems, joins us to share a crucial reminder: "Monitoring and managing biofilm will automatically decrease your risk of Legionella and Legionellosis infections—not just in cooling water, but even in building water." Learn how to keep your cooling systems safe from Legionella by visiting our free Legionella Resources page, where you can find past episodes, articles, and the latest legislation updates. Whether you’re treating a cooling tower, chiller, or heat exchanger, snap a photo of your system today and post it using the tags #IWW24 and #IndustrialWaterWeek. Let’s celebrate Cooling Wednesday together and keep the conversation flowing! Timestamps 0:01 - Trace Blackmore welcomes you to Cooling Wednesday, check out our free Legionella Resource Page and Industrial Water Week Page 8:50 - Our friend , President of stops by to wish everyone a happy Cooling Wednesday 11:30 Cooling terminology advice: not everything is a cooling tower 15:40 - Detective H2O - The Case of the Dye Job Connect with Phone: +1 757.442.5308 Email: Website: LinkedIn: Links Mentioned
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386 Industrial Water Week 2024: Boiler Tuesday
10/08/2024
386 Industrial Water Week 2024: Boiler Tuesday
We are equipment whisperers. Imagine this: You're at a conference, surrounded by industry experts, and someone raises their hand to ask, "What's the difference between a Water Tube Boiler and a Fire Tube Boiler?" Now, most of us would expect this to be common knowledge at a water conference, right? But here’s the twist—the person asking wasn’t a water professional. He was a curious customer, frustrated because the company servicing his boiler couldn’t give him a clear answer. This is where we, as water professionals, can really shine. Our job isn’t just to service equipment; it’s to educate our customers. We need to explain how their systems work, identify issues, discuss the solutions we’ve implemented, and most importantly, show them the results. Because when customers understand, they trust. We are the "equipment whisperers," and our mission is heating transfer management. In boilers, everything has to work together perfectly for efficient heat transfer. But how do we prove that? And how do we share that information in a way our customers understand? Today’s episode tackles the age-old question: What’s the difference between a Water Tube Boiler and a Fire Tube Boiler? And for those of you working in the field, here’s a challenge: Can you explain it easily to your customers? Water Tube Boilers circulate water through tubes heated externally by combustion gasses. These systems are typically larger, with higher efficiency, and can handle extreme pressures and temperatures. On the other hand, Fire Tube Boilers have hot gasses flowing through the tubes surrounded by water. They’re simpler, more compact, and generally cheaper to install—perfect for smaller applications. But no matter what type of boiler your customer has, scale buildup is always the enemy. When scale forms inside a Water Tube Boiler, the consequences are severe. Fire Tube Boilers are a bit more forgiving, but the goal remains the same: Keep those heat transfer surfaces clean to generate steam with the least fuel possible. So, the next time your customer asks a question—no matter how simple it seems—take the time to explain. Prove the value of your service and remind them that you're there to help them maximize their system’s efficiency. Tune in every day this week for a new episode of Scaling UP! H2O, and let’s make this Industrial Water Week a celebration of the amazing work we do! Happy Industrial Water Week! Timestamps 0:01 - Trace Blackmore welcomes you to Boiler Tuesday 09:32 - What is the difference between a Fire Tube Boiler and a Water Tube Boiler? 17:09- Our friend , Owner and the President of , Division of Browne Labs stops by to wish everyone a happy Boiler Tuesday 19:40 - Detective H2O - The Case of Being Picture Perfect (NEW release for 2024) Connect with Fred Shurtz Phone: +1 812 455 7378 Email: Website: Linked In: Links Mentioned
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385 Industrial Water Week 2024: Pretreatment Monday
10/07/2024
385 Industrial Water Week 2024: Pretreatment Monday
The wait is over! It's time to celebrate the best job in the world and each other during Industrial Water Week! As part of the Scaling UP! Nation, we want to see you in action – take a selfie in front of your favorite water softener or RO unit and tag it with #IWW24, #IndustrialWaterWeek, and #ScalingUpH2O. It can be lonely driving from account to account, but this week reminds us that we’re all part of a global community of water professionals. Let’s come together to celebrate the incredible work we do and shine a light on the countless opportunities in water. Today is Pretreatment Monday, and we’re kicking things off with an episode packed with insights on water softener calculations, elution studies, and a special visit from Keith Karl, ICONX Chemicals, Inc. Equipment Division President, who’s here to wish everyone a happy Pretreatment Monday! Tune in each day this week as we release a new episode highlighting the critical elements of industrial water treatment. Want to learn more about Industrial Water Week? Visit the free Resources dropdown at to explore all things Pretreatment, Boilers, Cooling, Wastewater, and Careers in water. Have a show idea? Let us know! We’re always looking for new ways to bring you the best educational content to help you scale up your water career. Happy Pretreatment Monday! Timestamps 0:01 - Trace Blackmore welcomes you to the Water Treaters podcast and the very first day of Industrial Water Week 2024 10:00 - Our friend , . Equipment Division President stops by to wish everyone a happy Pretreatment Monday 11:15 - Additional water resources, water softener calculations, and elution studies 25:20 - Detective H2O - The Case of Normalization Connect with Keith Karl Phone: +1 732 715 1372 Email: Website: LinkedIn: Links Mentioned
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384 Innovations in Sunflower Oil Wastewater Solutions with Dr. Swati Sharma
10/04/2024
384 Innovations in Sunflower Oil Wastewater Solutions with Dr. Swati Sharma
Discover Breakthroughs in Sunflower Oil Wastewater Treatment: A Special Re-Air of Our Most Popular Episode from 2023 When it comes to oil wastewater treatment, the challenges can feel overwhelming. But what if there was a way to tackle these obstacles with cutting-edge solutions? In this special re-airing of our most popular episode from 2023, an expert at (WEI), walks us through her innovative research that’s helping water treaters around the world. Her expertise is backed by groundbreaking research, including her thesis titled "", which she graciously shares with our global audience. Gain insights into electrooxidation processes and valuable advice for aspiring water treatment researchers. Even if you’ve heard this episode before, we promise you’ll learn something new this time around. Dr. Sharma’s expertise in electrooxidation processes and her passion for solving complex wastewater problems is sure to inspire and equip you to approach your next challenge with confidence. What makes treating sunflower oil wastewater so difficult? Sunflower oil wastewater is particularly challenging because it contains high levels of organic pollutants. Traditional methods often fall short, leaving treaters frustrated and looking for better solutions. But as Dr. Sharma shares, every wastewater is different, and each treatment process behaves uniquely depending on the specific characteristics. “I found that each wastewater was so different in its characteristics, that each of these treatments behaved completely differently. Electrocoagulation (EC) was really good with the canola oil, whereas I found that Electrooxidation (EO) was a better process for sugar beets, which are really high in organic loading.” – Dr. Swati Sharma How does electrooxidation make a difference? Dr. Sharma explains that advanced processes like electrooxidation and electrocoagulation offer more precise control over treating specific types of wastewaters. Electrooxidation, for instance, can target and break down organic pollutants more effectively than conventional methods, making it a game-changer for sunflower oil wastewater. “Wastewater is like math, it’s like a game. You have to understand it and enjoy doing it. It’s a puzzle, you need to connect the dots to make a beautiful picture.” – Dr. Swati Sharma What advice does Dr. Sharma have for aspiring researchers? Dr. Sharma’s path to success wasn’t without challenges. In the episode, she offers valuable insights into the importance of persistence and curiosity. Whether you’re a seasoned professional or just starting out, her advice applies across the board. “Sometimes your hypothesis doesn’t match your findings and it’s hard. You dedicate so many hours of your life to your study and you are so passionate about this, and it's demotivating at times. But you have to learn what has failed and why it has failed. Find the reason behind your failure and it will lead to your success. That's what I believe in.” – Dr. Swati Sharma What’s the key to successful wastewater treatment? Understanding the specific characteristics of the wastewater you’re dealing with is essential to finding the right solution. Dr. Sharma emphasizes that it’s not just about adding chemicals but truly understanding the problem. “It’s not about the addition of chemicals, it’s about understanding the characteristics of your wastewater. pH, temperature, composition, where is it coming from and where is it going—all of these matters matter. Understanding how this work is important.” – Dr. Swati Sharma Whether you’re hearing this episode for the first time or revisiting it, Dr. Sharma’s research will leave you better equipped to tackle your next wastewater challenge with new insights and practical takeaways. Timestamps 01:00 - Trace Blackmore reminds you that next week there will be a new episode heard every day as we celebrate all 5 days of Industrial Water Week 06:00 - Introducing our top five episodes since Industrial Water Week 2023 08:03 - Interview with Doctor Swati Sharma of Water Engineering Incorporated, about 43:30 - Drop by Drop with James McDonald Connect with Phone: 402.521.4161 Email: Website: LinkedIn: Read the Press Release Links Mentioned “” - Thesis by Dr. Swati Sharma Top 5 Episodes since 2023’s Industrial Water Week Books Mentioned by Inc. Metcalf & Eddy Drop By Drop with James In today’s episode, we’re thinking about annual reviews. Yes, annual reviews. They come due before you know it each year. Do you do annual reviews for your customers? If your answer is no, why not? I’ve always found annual reviews to be a great time to remind your customer of the value you bring to their operation. Industrial water treatment is important! Without it, it would cost more for them to operate. In many instances, their operations could be shut down. Plus, there are many safety aspects that good industrial water treatment brings to the table from helping keep boilers from exploding to helping minimize Legionnaires Disease. It’s also a good time to get everyone on the same page to both maintain and improve the water treatment operations. Sure, it could be an opportunity for the end user to complain, but that’s good! Would you rather they have an opportunity to tell you their issues face to face or in an email informing you they’re changing industrial water treatment vendors? Be sure to document the annual review with a prepared document or presentation. Also be sure to follow up on any issues they have and commitments you have made. Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking .
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383 Treatment of Aerospace Machining and Inspection Wastewater
09/27/2024
383 Treatment of Aerospace Machining and Inspection Wastewater
"What's the most economical, acceptable, compliance-based solution?" In our latest podcast episode, we sat down with returning guest the Vice President of Business Development at . Michael shares his deep expertise in compliance, problem-solving, and project management in the treatment of industrial wastewater discharge. Drawing from his technical paper titled “,” published through the (IWC), Michael’s insights offer valuable lessons for both seasoned professionals and newcomers to the field. What was the challenge in treating aerospace machining wastewater? Michael’s team was tasked with solving a unique and complex problem: treating wastewater from aerospace machining and inspection processes, which included both oily and chemical-laden water. The challenge? The wastewater had a makeup that was difficult to treat using standard industrial methods due to high variability in water quality, coupled with strict environmental regulations. Michael explains, "The project demanded an innovative approach to remove oils, emulsifiers, and heavy metals, all while ensuring that we met the discharge standards set forth by regulatory bodies." His team had to develop a custom treatment system that could handle the specific composition of the wastewater and still operate efficiently on a day-to-day basis. How was the technical problem solved? Michael's approach revolved around advanced treatment technologies. His team implemented a combination of physical separation processes, chemical treatment, and membrane filtration to address the variable wastewater composition. They also designed the system to operate within tight environmental discharge limits. "We needed a solution that was flexible yet robust enough to consistently meet compliance while accounting for changes in water makeup," he says. His team's strategy of using adaptable treatment methods ensured that the system could be fine-tuned as needed without sacrificing performance or sustainability. How Can We Ensure Compliance in Wastewater Management? Michael walked us through a crucial aspect of industrial water treatment: staying in compliance with local discharge standards. Daily monitoring, regular equipment maintenance, and thorough record-keeping are essential. As Michael put it, it’s a simple equation: "Either they’re in compliance or they’re not." One standout example is how his client wisely operated at a 60-70% capacity rather than pushing their system to 100%. This allowed room for planned maintenance and unexpected issues without jeopardizing compliance. Michael highlighted the importance of planning for maintenance, saying, "They know they’re going to have variability, so they plan accordingly." This proactive approach minimizes the risk of being caught off guard and incurring fines or downtime. Managing Projects Without Sacrificing Capacity In industrial projects, there’s often a temptation to "value engineer" and eliminate extra capacity to cut costs. Michael shared a compelling example of how a customer made a deliberate choice to avoid this pitfall, ensuring they had the necessary leeway to maintain and repair equipment without maxing out their system’s capacity. For customers who may be hesitant about building in extra capacity, Michael recommends having an honest and clear conversation about roles and responsibilities. He stresses that clients must make the final decision, but it’s the engineer’s job to provide accurate data and practical recommendations. Lessons for Future Industrial Water Projects Michael’s work on aerospace wastewater treatment offers practical lessons for other industries facing similar challenges. From early collaboration with key stakeholders to thorough pilot testing of treatment methods, Michael stresses the importance of meticulous planning. "One of the biggest lessons we learned is to engage with the operations team from the beginning. Their input is invaluable in designing a system that will work smoothly in practice," Michael points out. By incorporating feedback from plant operators and end-users, his team was able to build a solution that not only met environmental regulations but also aligned with operational needs. Dive Deeper into Michael’s Paper For those interested in a more technical dive, you can access Michael’s full paper, “,” linked in our show notes. It’s a must-read for anyone tackling similar industrial water challenges or looking to enhance their knowledge of specialized wastewater treatment processes. As always, stay curious, stay informed, and keep scaling up your knowledge with us! The Scaling UP! H2O Team Timestamps 01:00 - Trace Blackmore thanks you for the privilege of receiving the AWT Innovation Award 02:30 Trace Blackmore’s top 5 items to do to ensure you have faith in your test equipment 11:30 - Catching up with returning guest Mike Soller, P.E. CPC, DBIA 17:30 - Interview with Mike Soller on his paper “Treatment of Aerospace Machining and Inspection Wastewater” 50:00 - Drop by Drop With James McDonald Mike Soller Quotes “When we understand what the client's business goals are and the fact that they need water to do what they're going to do, and wastewater or used water, finish with what they've got, then we can come up with better economical, schedule driven, and operationally driven solutions.” “When you understand the constituents and you understand the volumes, you can start working with it.” Connect with Michael J. Soller P.E. CPC, DBIA Phone: +1 317 519 4327 Email: [email protected] Website: IWC Conference website: IWC Conference Speaker and Presenter videos: LinkedIn: Links Mentioned (IWC) video courses Books Mentioned Drop By Drop with James In today’s episode, I have a challenge for you. The challenge is…calculate the Holding Time Index on your cooling towers. Notice I said “towers” in plural. This is something you should know about all your cooling towers. My first question for you is what is a Holding Time Index, and why is such a calculation important. What information do you need to calculate it? The Holding Time Index can also be called the half-life or retention time. It is a measure of how much time it takes for a chemical that is added to a system to be diluted to 50% of its original concentration due to blowdown and possibly other water losses. This can be particularly important for biocides since some require longer contact times than others to be effective. Fast-acting biocides may only require a contact time of half an hour, while slow-acting biocides may require several hours. The Holding Time Index can also be important for polymers in a system as well. A high Holding Time Index means the polymer will be in the system longer, which could lead to the polymer losing its effectiveness as it is bound up or degraded. The equation for the Holding Time Index isn’t a hard one. It is simply 0.7 multiplied by volume and divided by the blowdown rate. Be sure the unit of measure for volumes are the same for both the cooling tower volume and its blowdown. For example, use volume in gallons if your blowdown rate is gallons per hour or gallons per minute. Lastly, the units of time that your final answer will be expressed in will be whatever follows the word “per” in the blowdown rate. If you used gallons per hour, you Holding Time Index answer will be in hours. If you used gallons per minute, your Holding Time Index answer will be in minutes. Now go out there and calculate those Holding Time Indexes! Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking .
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382 Leading with Safety: How Veolia Embeds Health into Global Culture
09/20/2024
382 Leading with Safety: How Veolia Embeds Health into Global Culture
How Veolia Prioritizes Health and Safety Worldwide? At Veolia, safety isn't just a requirement—it’s embedded in the company’s core values. Leading the charge is , Chief Executive Officer of . In this week's episode, Arnaud speaks with Scaling UP! H2O host Trace Blackmore about how safety initiatives are reshaping Veolia's culture around the world. Arnaud emphasizes that health and safety are non-negotiable: "It's a 24/7 commitment." This episode takes you inside Veolia’s global approach, showing how the company’s 8,000+ employees have integrated safety into their daily routines. What Drives Veolia's Health and Safety Initiatives? For Arnaud, safety comes from a personal place: “As a father of four, ensuring everyone gets home safely is paramount.” This family-first approach reflects Veolia’s deep commitment to safety, which has been an ongoing focus for over a decade. “Ten years ago, we launched International Health and Safety Week, where every subsidiary worldwide participates in focused discussions and actions on safety.” This annual event creates a space for employees to assess their work environments, recognize potential risks, and form long-lasting safety habits. But at Veolia, safety isn’t just about one week—it's about creating a culture that endures year-round. Fostering a Culture of Safety Every Day While International Health and Safety Week serves as a focal point, Veolia’s goal is to make safety a daily priority. “We need to ensure that health and safety are part of our everyday routines, not just something we think about once a year,” Arnaud notes. To keep safety top of mind, managers at Veolia conduct at least six field visits each year, evaluating safety practices and identifying areas for improvement. Employees are encouraged to report near-misses and incidents, creating a culture were speaking up about safety is valued. “It’s about creating an environment where people feel safe to voice concerns without fear of judgment,” Arnaud says. “Building trust is essential.” A Cultural Shift: Breaking Old Safety Norms One of Veolia’s biggest achievements over the last decade has been a shift in how employees view safety. Arnaud recalls a time when raising safety concerns was often seen as a sign of weakness. Today, those conversations are welcomed and encouraged. “There used to be this mentality of being a 'superman'—toughing it out in unsafe conditions. That’s behind us now, but we always stay cautious. The human element means we can never stop paying attention to safety,” Arnaud warns. This shift has been a significant victory for Veolia, but the work isn’t finished. The company remains vigilant, continually adapting its safety approach to address both evolving risks and human factors. Celebrating 10 Years of Health and Safety Transformation As Veolia marks the 10th anniversary of International Health and Safety Week, Arnaud reflects on the company’s progress. One key success has been the reduction in workplace accidents and the increasing willingness of employees to report safety risks. “Ten years ago, speaking up about safety could be seen as a weakness,” Arnaud explains. “Today, it’s a sign of strength and responsibility.” This cultural change has transformed how employees view safety—not as a policy, but as a core value that protects their colleagues and ensures everyone returns home safely. Starting a Safety Culture: Insights for Small Teams For small businesses, building a safety culture might seem overwhelming. However, as Arnaud explains, it’s not about financial investment—it’s about leadership and intention. “Safety starts at the top. Being an exemplary leader doesn’t cost anything. It’s about creating policies and following through. Take time to sit with your team and ask, ‘What are the risks?’ It’s an investment in people, not just resources. Any company, no matter its size, can do this,” Arnaud emphasizes. Manager Visits: Fresh Eyes on the Ground As part of Veolia’s commitment to safety, manager site visits provide an opportunity for leadership to spot issues that might have become invisible to regular operators. These visits aren’t just procedural—they’re a chance to bring fresh perspectives into the conversation. “Even non-operational colleagues—those from HR or finance—ask valuable questions during these visits. Their common sense often uncovers risks that might otherwise go unnoticed. Safety is about asking the right questions, not about being an expert,” Arnaud explains. One Key Takeaway: Lead by Example If there’s one message Arnaud wants listeners to take away, it’s this: “Be exemplary. It starts with you.” Veolia’s success in transforming its safety culture is a powerful reminder that leadership and continuous vigilance are the best tools for creating a safe working environment, no matter the size of the operation. Stay Informed and Stay Safe! As Veolia’s journey shows, building a culture of health and safety requires effort, commitment, and teamwork. Whether you are part of a large organization or a small team, Arnaud Valleteau de Moulliac’s insights offer valuable lessons for promoting safety in any workplace. Timestamps 01:46 - Trace Blackmore thanks you for connecting at AWT last week and thanks you for the Innovation Award 07:54 - Upcoming Events for Water Treatment Professionals 11:13 - Interview with Arnaud Valeteau de Moulliac about his commitment to safety 40:05 - Drop by Drop with James McDonald Connect with Arnaud Valleteau de Moulliac Email: Website: LinkedIn: Twitter: Read or Download Arnaud Valleteau de Moulliac’s Press Release Links Mentioned video courses Drop By Drop with James In today’s episode, I have a “what if” for you. What if the temperature of the softener regeneration water drops in the wintertime? Now, if you’re in an area with a warmer climate year-round, you may not have to worry about this, but for those who live in colder climates, it is something to consider. How could colder water temperatures cause an issue with softener regeneration? Have you ever considered this before? The answer is that water is denser at cooler temperatures. This could be especially important during the backwash step of the softener regeneration. A proper backwash is necessary to ensure efficient softener operation. It loosens the bed, minimizes pressure drop, cleans and classifies the resin, and maintains an even water flow across the cross-sectional area of the resin bed. Backwash flow rates must be high enough to expand the bed by 50% and typically last around 10 minutes or more. If the water is denser because it is colder, the same flow rate used in the warmer months can result in expanding the resin bed even MORE, which could ultimately lead to washing good resin down the drain. Resin manufacturers often have tables that show the required flow rate based upon water temperature. A big picture look at these tables roughly shows that, in Fahrenheit, when the temperature drops to half what it was in the summer months, the required flow rate could drop to half as well. Be sure to always refer to the resin manufacturer’s specifications for actual design numbers, though. 2024 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking .
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381 The Importance of Segregating Wastewater Streams in Heavy Metals Removal Applications
09/13/2024
381 The Importance of Segregating Wastewater Streams in Heavy Metals Removal Applications
"There's no doubt that heavy metal waste streams come with a significant amount of occupational risks." In this powerful episode of Scaling UP! H2O, Trace Blackmore engages with from to share insights on this vital topic of segregating wastewater streams in heavy metals removal applications. Chandler shares his extensive expertise on the often-overlooked aspects of wastewater management, providing valuable insights into safety, strategic planning, and the power of experimentation. Why is Segregating Wastewater Streams Crucial? Wastewater management is more than just treating what goes down the drain. It's about understanding where your wastewater comes from and managing it effectively from the start. Chandler explains that his motivation for focusing on this area stems from two key factors: safety and technical insight. Heavy metal waste streams can pose significant risks, making safe handling and treatment a top priority. Chandler emphasizes the need for water professionals to fully understand the sources and composition of wastewater streams before diving into treatment processes. This strategic approach not only enhances safety but also leads to more efficient and effective solutions. For Those New to the Industry: What is a Wastewater Stream? A wastewater stream encompasses all the different sources of wastewater generated during various industrial processes before they reach the treatment stage. Chandler shifts the conversation from the treatment process itself to the strategy of managing these diverse streams upstream. By focusing on this early stage, water professionals can address challenges before they escalate, ensuring more efficient and effective treatment outcomes. Understanding the Role of Heavy Metals in Wastewater Heavy metal waste streams, which often originate from industries such as electroplating, metal finishing, and mining, can contain hazardous metals like zinc, nickel, copper, and chrome, along with other dangerous constituents like cyanide and fluoride. Properly categorizing and treating these complex streams is crucial for maintaining safety and effectiveness in wastewater treatment. How to Ensure Health and Safety of People and Equipment Safety is paramount when dealing with heavy metal waste streams. Chandler advises segregating incompatible waste streams to prevent dangerous reactions, such as the formation of hydrogen cyanide when cyanide-containing streams are mixed with acidic streams. By avoiding these hazardous combinations, water professionals can significantly reduce safety risks and protect both people and equipment. Real-World Examples and Common Pitfalls Chandler shares real-world scenarios, such as the critical need to keep cyanide-containing waste streams away from acidic conditions to prevent the formation of toxic hydrogen cyanide. Despite being well-known, these safety measures are sometimes overlooked, highlighting the importance of vigilance and thorough system design in wastewater management. Best Practices for Wastewater Management Never take safety for granted. Chandler encourages listeners to continuously question the conditions they are working with and to always prioritize health and safety. By remaining aware of potential hazards and continuously optimizing processes, water treaters can ensure safe and effective wastewater management. Enhancing Efficiency and Effectiveness Through Stream Segregation Segregation of wastewater streams is key to optimizing treatment processes. Chandler discusses how his team at MacDermid Envio Solutions has developed specific protocols for managing challenging waste streams separately, improving operational efficiency and optimizing chemical usage. This not only leads to cost savings but also enhances overall treatment effectiveness. Experimentation: The Key to Success Chandler highlights the importance of creative problem solving in wastewater treatment. A thorough understanding of waste streams, combined with a well-designed experimental approach, can reveal unique solutions that improve treatment outcomes. By being creative and flexible during jar testing, water professionals can uncover innovative strategies that provide significant benefits to their customers. From Jar Testing to Real-Life Application Translating jar testing results into real-world applications can be challenging, but it is essential for achieving practical, effective solutions. Chandler emphasizes the need for accuracy and adaptability in testing protocols to ensure a smooth transition from the lab to the field. Timestamps 01:00 - Thank you for giving us the AWT Innovation Award for the work we do at the Scaling UP! H2O Podcast we are humbled and honored 08:20 - Catching up with returning guest Chandler Mancuso of MacDermid Envio Solutions 16:18 - The Importance of Segregating Wastewater Streams in Heavy Metals Removal Applications 50:00 - Upcoming Events for Water Treatment Professionals 51:30 - Drop by Drop With James McDonald Connect with Chandler Mancuso Email: [email protected] Website: LinkedIn: Read or Download Chandler Mancuso’s Press Release Links Mentioned - Water Environment Federation - American Water Works Association - Water Environment Federation's Technical Exhibition and Conference video courses Books Mentioned Drop By Drop with James In today’s episode, we’re thinking about an elution study. Have you ever performed one? Do you know what one is or when you would perform one? Do you have a salometer in your test kit? Have you ever just watched a water softener go through all its regeneration steps to see what happens? How do you know the brine draw step is exposing the resin bed to the correct strength of brine solution? How often should you test the brine strength during the brine draw in an elution study? Every 5 minutes, 3 minutes, or 1 minute? What if you graph your brine strength results and the curve looks different than expected? What can the shape of the elution study curve tell you about what may be wrong? An elution study isn’t usually hard to do. Coupled with observing and measuring the entire regeneration cycle and testing the makeup water for any changes, it can be a great troubleshooting tool to keep a water softener running smoothly 2024 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking
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380 The WOW Effect: Women Leading Transformation in the Water Industry
09/06/2024
380 The WOW Effect: Women Leading Transformation in the Water Industry
Meet the Women Behind the WOW Committee This episode features insights from six trailblazing women who are not only leaders in their respective fields but also passionate advocates for the WOW mission: , Enterprise Account Manager at Sales Director of and Co-Chair of WOW (Women of Water) , Director of Sales and ESG, Water and Energy at , Host of the and Co-Chair of WOW (Women of Water) , Marketing Director of & Director on the Board , President of a specialty chemical manufacturing company , National OEM Sales Manager, What is Women of Water? WOW exists to welcome, highlight, and celebrate the contributions of women in AWT. Paule Genest articulates the mission clearly: “To encourage all the women working and thriving within the industry of water technologies to come forward and contribute their time and talents to the greater good.” WOW focuses on creating a thriving community where women can belong, elevate, and positively impact AWT. Mission of the WOW Committee The mission of the WOW Committee is clear: to promote the professional development and advancement of women in the water treatment industry. By providing education, networking opportunities, and a strong support system, the committee aims to foster a diverse and inclusive environment where all members can succeed. This mission not only benefits women but also strengthens the industry as a whole by encouraging fresh perspectives and innovative approaches. Facing Challenges Head-On In every industry, women encounter unique challenges, and the water treatment sector is no exception. Pam Simmons, a dedicated member of the Women of Water (WOW) committee, sheds light on the obstacles women face and how the committee is striving to address them. Pam begins by acknowledging a reality that many women are all too familiar with the gender pay gap. According to the International Labor Organization, women globally earn about 20% less than men. This disparity is not just a number; it’s a barrier that women must navigate throughout their careers. But the pay gap is only one piece of a much larger puzzle. There is also the issue of unequal opportunities, particularly in leadership. A 2022 report from Deloitte on women in the boardroom highlights that only 19% of boardroom positions are held by women. This underrepresentation speaks volumes about the challenges women face in advancing to leadership roles. For many women, the journey to the top is not just about breaking the glass ceiling; it’s about finding the ladder to reach it in the first place. Career gaps present another significant hurdle. Whether its time taken off to have a baby or care for a family member, these interruptions can create substantial obstacles when women return to the workforce. Pam points out that these gaps can make it difficult for women to regain their footing and continue progressing in their careers. The struggle doesn’t stop there. Navigating work-life balance is another challenge that resonates with everyone, regardless of gender, but it affects women in distinct ways. Pam reflects on how this delicate balance—or lack thereof—can leave a lasting impact on both personal and professional lives. The WOW committee is not just identifying these challenges—they are actively working to address them. Pam shares that WOW is committed to introducing resources and strategies to help women cope with these challenges. Through support, education, and community, WOW aims to empower women in the water treatment industry to not just survive but thrive. How is WOW Helping Women in the Water Industry? The WOW Committee is already making a significant impact. There are now three women on AWT’s Board of Directors, the most ever in the organization’s history. Stephanie Choury has seen firsthand how the inclusion of women has led to greater collaboration and innovation within the industry. She notes that the women on the Board feel they have a “seat at the table” and are making meaningful contributions alongside their male colleagues. WOW is also instrumental in providing mentorship and creating spaces for women to grow their knowledge, skills, and leadership roles. The Power of Mentorship Mentorship is central to the Women of Water (WOW) committee’s mission, acting as a crucial tool for professional growth and community building. As the industry evolves, mentorship plays a key role in creating pathways for women in water treatment. Tammy Faber emphasizes the importance of mentorship, referencing . Sandberg highlights that a mentor or sponsor can significantly boost career progression, yet women often lack such support. WOW addresses this gap by connecting seasoned professionals with newcomers. Tammy explains, “It’s not just about an older professional helping a younger one; it’s about leaning in and helping one another grow.” WOW has prioritized mentorship this year, especially with young professionals. Both mentors and mentees experience mutual growth, as Tammy shares: “The mentor-mentee relationship is so important because I can walk in a room and already know five people that maybe I only saw at technical training in March, but yet we've connected through text and email along the way. It feels like family and a safe place.” This focus on mentorship fosters a sense of belonging and a supportive network. Tammy notes, “We’re a group that wants one another to succeed, and that’s the power of mentor and mentee relationships.” These connections offer members a trusted group for advice and support, reinforcing that within WOW, no one stands alone. Empowering Connections: Key Takeaways from WOW’s Leadership As we wrap up this insightful episode with the Women of Water (WOW) committee, our guests share powerful messages about empowerment, mentorship, and community. Michelle Lunn’s closing thoughts are a beacon of encouragement: whether you’re new to the industry or a seasoned professional, reaching out and connecting is crucial. Her message is clear—every woman in the industry belongs and has the potential to achieve great things. So, at the next convention or industry event, don’t hesitate to introduce yourself and make connections. You have the power to excel and belong. Pam Simmons adds a call for self-awareness and openness to addressing subconscious biases in our interactions. She encourages all professionals to be mindful of how these biases might influence relationships and conversations. This self-reflection is essential for fostering a more inclusive and supportive environment. Tammy Faber challenges seasoned professionals to reach out to those who may seem hesitant or reserved. By engaging with someone who might be standing on the sidelines, you can make a significant impact. Invite them for a coffee, introduce yourself, and help them feel welcome. This simple act of kindness can make a world of difference to someone new in the room. Janice Shawl reminds us that women are a vibrant and integral part of the water treatment industry. Her message celebrates the contributions of women and underscores the importance of recognizing and valuing their presence in the field. Stephanie Choury underscores the immense value of mentorship. Whether at an industry event or in everyday interactions, extending a helping hand to others can be incredibly rewarding. She emphasizes that mentorship is a two-way street and encourages everyone to be both mentors and mentees. By fostering these relationships, we can all contribute to a supportive and thriving professional community. Paule Genest reinforces the core message of WOW: we belong, we elevate, and we are WOW. She urges everyone to help others recognize their worth and potential, creating a positive impact both within and beyond the industry. As we look at the current statistics—only 10% of surveyed AWT members are women, and a similar percentage represents women in industrial water treatment nationally—there is a clear need for continued effort. In 2024, 40% of our Scaling UP! H2O podcast guests have been women, reflecting progress and the importance of representation. Our challenge to you, Scaling UP! Nation is to connect with the remarkable women you heard from in this episode. Together, we can empower women in the best industry in the world to make a lasting impact on the water treatment industry and build a thriving, inclusive community. Timestamps 02:00 - Trace Blackmore hope to see you at AWT next week 04:25 - Upcoming Events for Water Treatment Professionals 19:20 - Interview with AWT’s Women of Water (WOW): Stephanie Choury, Tammy Faber, Paule Genest, Michelle Lunn, Janice Shawl and Pam Simmons 01:06:45 - Drop by Drop with James McDonald Links Mentioned video courses Read or Download Press Release Episodes Mentioned Connect with Executive Producer Corrine Drury For any Media Inquiries or Show Ideas please reach out Email: Website: and LinkedIn: and Books Mentioned by Kathleen Edelman Drop By Drop with James In today’s episode, I have a challenge for you. The challenge is…clean and organize your OWN test kit and test equipment. Previously, I’ve challenged you to clean your customers testing area, but today we’re turning the tables. Clean your own. Your test kit should not look like Moses used it to test the waters just before he parted the Red Sea. While it does not have to look pristine and new either, it should instill confidence in those that see it that the results obtained are trustworthy and reliable. Old reagent bottles with the labels worn off, broken equipment, and a jumbled mess of bottles does not instill confidence. Your test kit and equipment are extensions of you and are critical to doing your job. They reflect upon you and your quality of output and recommendations. Show them a little tender loving care. In the end, it will make your job easier and leave a better impression upon those around you.
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379 Into the Unknown: The Link Between Biofilm and Legionella
08/30/2024
379 Into the Unknown: The Link Between Biofilm and Legionella
Welcome back, Scaling UP! Nation. Have you ever wondered about the hidden dangers of biofilm lurking in your water systems? In our latest Legionella Awareness Month episode, we deep dive into the world of biofilm and its critical link to Legionella with our returning expert, , President of . Packed with invaluable insights and practical advice, this episode is a must-listen for anyone in the water treatment industry. Don’t miss it! Ever Wondered How Biofilm and Legionella are Connected? "If you have no biofilm, your risk of Legionella is very low." - Loraine Huchler Loraine Huchler provides an insightful explanation of the complex relationship between biofilm and Legionella interacting within cooling water systems. Life Cycle of Legionella: "Legionella is an aerobic bacteria, while the bacteria inside the biofilm might be anaerobic—they don't need oxygen to thrive. Some can even switch between oxygen-loving and anaerobic states. Legionella matures and seeks a higher life form to reproduce, essentially acting as a parasite within the biofilm." Reproduction and Spread: "In cooling water systems, especially comfort cooling systems that operate seasonally, Legionella can reproduce within the biofilm even when systems are idle. The biofilm's thickness increases due to the abundance of bacteria. When the system restarts, the force of the water shears off the top layer of the biofilm, dispersing bacteria throughout the entire chiller system." Challenges in Bacteria Control: Loraine emphasizes, "This scenario illustrates why it's so difficult to control bacteria in cooling water systems. The constant cycle of biofilm formation and disruption means bacteria, including Legionella, are continuously spread and difficult to manage." Implications for Industrial Water Professionals: Understanding this complex relationship is crucial for implementing effective water treatment strategies. Regular monitoring and proactive management of biofilm are essential to mitigate the risks associated with Legionella and maintain system efficiency. How Do You Measure the Amount of Biofilm, and How Does This Measuring Technology Work? "Adding a biofilm sensor will give real-time early detection of biofilm and make precision dosing a reality for biocides which can kill Legionella." - Loraine Huchler Exploring Biofilm Measurement Technologies: Loraine Huchler delves into the intricacies of measuring biofilm, highlighting two key technologies: Electrochemical and Ultrasonic. Ultrasonic Technology: "The ultrasonic technology is novel and proprietary. Currently, only one water treatment company has developed it, and access to this online sensor is limited to their customers. This technology is the only sensor that measures biofilm in an online system. It includes a test chamber with a heated surface and a precisely controlled water flow that matches your most vulnerable heat exchanger. Using ultrasonic technology, it determines the biofilm thickness." Applications and Considerations: Loraine poses an intriguing question: "If you know the biofilm thickness, you could calculate the heat transfer loss in your heat exchangers, potential production loss in a process plant, or increased electrical demand in a chiller plant. However, managing biofilm effectively only requires knowing its presence so you can react. The ultrasonic technology, while sophisticated, is more complicated, expensive, and challenging to use compared to electrochemical sensors." Electrochemical Sensors: "The electrochemical sensors don't require a test chamber, allowing them to be placed in various locations to monitor biofilm. For example, you might choose a sump, a quiet area where the biofilm may not be mobile and may not respond to water treatment dosing." Mechanism and Sensitivity: Loraine explains the mechanism behind biofilm formation: "Quorum sensing is the process where bacteria hover above a surface and assess it before settling. The electrochemical device triggers a signal the moment bacteria sit on the surface, providing an extremely sensitive early warning of biofilm formation." Practical Implications for Water Professionals: Understanding where to place these sensors and how they work is crucial for effective biofilm management. Loraine emphasizes, "This economical and insightful method helps you understand biofilm risks in your cooling water systems, even though I've never seen one in service. It's essential to explore these technologies to monitor biofilm and mitigate its impact on your systems." Actionable Steps for the Scaling UP! Nation. Increase Awareness: Understanding the importance of biofilm can help in mitigating Legionella risks. Leverage Technology: Utilize biofilm sensors for early detection and effective treatment. Optimize Efficiency: Regular monitoring and maintenance can prevent biofilm buildup, ensuring optimal system performance. Timestamps 00:30 - Trace Blackmore welcomes you to Legionella Awareness Month 02:40 - Interview with Loraine Huchler about the connection between biofilm and Legionella 37:30 - Upcoming Events for Water Treatment Professionals 39:50 - Drop by Drop With James McDonald Quotes ”Adding a biofilm sensor because the goal is to kill Legionella will give real-time early detection of biofilm and make precision dosing a reality for biocides.” - Loraine Huchler “You can connect biofilm to Legionella. If you have no biofilm, your risk of Legionella is very low.” - Loraine Huchler Connect with Loraine Huchler Phone: 757.442.5308 Email: [email protected] Website: LinkedIn: Technical paper: Read or Download Loraine Huchler’s Press Release Links Mentioned All links mentioned on this episode can be found on our Legionella Resources page video courses Drop By Drop with James In today’s episode, we’re thinking about something? What are we thinking about, you ask? We’re thinking about the impacts of writing “Everything looks good” on your field service reports when in reality, everything doesn’t look good. Does this give the recipient of your report a false sense of security? Does this help them truly manage their water systems? What about when something catastrophic happens, but your report showed “everything looks good” time after time after time? Does it count if you verbally told the end user the true condition of the system but wrote “everything looks good” on the report to make them look good to their managers? When it comes to monetary damages and legal action, which would hold up to scrutiny? As I’ve always been told, if it’s not documented, it didn’t happen. Think about that when writing your next field service report. 2024 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking .
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378 Tackling Legionella: Balancing Safety, Sustainability, and Disinfection
08/23/2024
378 Tackling Legionella: Balancing Safety, Sustainability, and Disinfection
“It is a team effort to protect public health from Legionella.” - Alberto Comazzi, Ph.D. We are excited to welcome back of , for his third appearance on the Scaling UP! H2O Podcast. As an expert in waterborne pathogens, Alberto shares his invaluable insights and experiences about Legionella to help our audience stay informed and proactive in managing water systems. In this episode, we cover a wide range of topics from handling positive Legionella tests to the effectiveness of monochloramine in disinfection. Let's dive into the key points of our discussion. How do you handle a call from a client panicking about their first positive Legionella test? Alberto advises us to stay calm and follow the pre-established plan outlined in the Water Management Plan (WMP). First, review the WMP to understand the specific steps to take for this scenario. Consider the positivity rates and the location where Legionella was found. By following the agreed-upon plan, you can address the client's concerns effectively and ensure proper action is taken. Why have we seen Legionella increase by nearly ten times over the past few years? “5-6 years ago there wasn’t much information about Legionella, and today so many people are interested in this field which protects public health.” - Alberto Comazzi, PhD Dr. Comazzi highlights two key factors behind the significant rise in Legionella cases: 1. Enhanced Water Testing and Awareness: The past few years have seen a substantial increase in both awareness and testing for Legionella. Healthcare professionals are now more informed about the risks of Legionella and are conducting more tests. Since 2017, the requirement for Water Management Plans (WMPs) in healthcare facilities has led to more comprehensive water testing, contributing to the rise in detected cases. 2. Increased Water Age in Buildings: Efforts to conserve water, which have important environmental benefits such as saving energy and reducing costs, have inadvertently led to higher water age in building systems. When water remains in systems for longer periods, it can lead to reduced disinfectant levels and higher water temperatures—conditions that promote Legionella growth. While water conservation is crucial, balancing it with effective Legionella control measures is essential for maintaining public health. By understanding these factors, we can better address and mitigate Legionella risks, ensuring a safer environment for everyone. What advice do you have for those putting together a WMP but who doesn’t have the ASSE 1280 Certification? Get Certified or Seek Expert Help: Creating a comprehensive Water Management Plan (WMP) can be complex. While obtaining ASSE 1280 certification is highly recommended, you can also consider hiring a consultant to help you draft your plan. However, it’s crucial to ensure that you execute and document the plan effectively. Proper training for facility operators on temperature control, flushing procedures, disinfectant management, and documentation is essential. “A Water Management Plan that’s just sitting on the shelf isn’t doing anyone any good. If no one implements the plan, it is useless.” Dr. Alberto Comazzi emphasizes, “Proactive measures are better and more cost-effective than reactive ones.” With upcoming due diligence plans addressing various waterborne pathogens, being prepared is key. Who has responsibility when it comes to municipal water? Alberto reminds us that there is a division between the municipality and the building. Municipal Water Responsibility: Municipal water suppliers are responsible for providing water that meets regulatory standards up to the distribution system. They conduct primary disinfection to inactivate most microorganisms and secondary disinfection to maintain a residual disinfectant. However, there are no enforceable limits for Legionella in the municipal water supply, and testing for Legionella is not required. Building-Level Responsibility: Once water leaves the municipal system and enters a building, the responsibility for water safety, including Legionella control, falls to the building owner or manager. Building environments, with their complex plumbing systems, cooling towers, and hot water systems, can foster Legionella growth. Therefore, effective management and control measures at the building level are crucial for ensuring water safety. Monochloramine vs. Chlorine: Which is better Disinfection and Legionella Control in Building Water Systems? Alberto highlights the advantages of monochloramine over chlorine: Case Study Results: A case study in San Francisco showed that switching from chlorine to monochloramine in the municipal water supply significantly reduced Legionella positivity rates in buildings—from 60% to 3-4%. This demonstrates the effectiveness of monochloramine in providing better overall disinfection due to its stability and ability to maintain higher disinfectant levels in building plumbing systems. Comparison with Chlorine: Monochloramine, unlike chlorine, is less reactive with organic materials in water and thus produces fewer regulated disinfection byproducts. It is a more stable disinfectant, which makes it less likely to form harmful byproducts while still providing effective disinfection. Effectiveness in Building Systems: In building water systems, especially those with low water usage or higher temperatures, monochloramine's stability is advantageous. It provides a more consistent and longer-lasting disinfectant presence throughout the system, reaching all areas effectively, which is crucial for preventing Legionella growth. What long-term effects on sustainability and equipment should we consider when balancing water conservation with the use of additional disinfectants in buildings? Alberto outlines key considerations: Corrosion Impact: When installing additional disinfectants, consider their potential to corrode plumbing systems. High levels of corrosive disinfectants can damage plumbing, so it's crucial to balance disinfection effectiveness with the preservation of the building's infrastructure. Water Quality Effects: Assess whether the chosen disinfectant might increase other harmful molecules in the water. Evaluate disinfection efficacy not only in the lab but also in real-world building settings to ensure it does not negatively impact overall water quality. Review Published Data: Refer to peer-reviewed literature and research from credible sources like the EPA to verify the long-term effects of disinfectants on water systems. Reliable data helps ensure that the disinfectant does not introduce unintended consequences and maintains water quality over time. How did monochloramine perform in controlling Pseudomonas compared to traditional methods? In a case study, monochloramine was implemented in facilities with Pseudomonas issues and proved effective in reducing colonization. "Unlike short-term solutions like flushing and hyperchlorination, monochloramine's stability allowed it to reach all parts of the distribution system, providing long-term control" shares Alberto. Timestamps 01:00 - Trace Blackmore invites you to celebrate Legionella Awareness Month 05:50 - Upcoming Events for Water Treatment Professionals 11:00 - Interview with Alberto Comazzi, Ph.D. 01:01:30 - Drop by Drop with James McDonald Connect with Alberto Comazzi, Ph.D. Phone: 267-326-2353 Email: Website: Linkedin: Technical Paper: Links Mentioned All links mentioned on this episode can be found on our Legionella Resources page video courses Drop By Drop with James In today’s episode, I have a challenge for you. Today’s challenge is…test boiler sulfite both immediately after sampling and again an hour later on the same, open sample. Is there a difference? Why is there a difference? What would be the impact of waiting until later to run the sulfite test versus running it immediately? How might your recommendations be different? Could the way you run your test impact your results, such as how much you agitate the sample? 2024 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking .
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377 Future of Legionella Monitoring: Strategies for Employing qPCR in a WMP
08/16/2024
377 Future of Legionella Monitoring: Strategies for Employing qPCR in a WMP
"To find the most sensitive, accurate, reproducible, and reliable method for detecting and quantifying Legionella in a sample, qPCR is the best option.” - Michael Loewenstein In this much-anticipated episode highlighting the findings of Part 2 of Michael Loewenstein and Joe Benzinger’s study, , Vice President of Scientific Consulting at , returns to share their surprising discoveries. He offers valuable advice to water professionals on developing strategies for incorporating qPCR in a Water Management Plan (WMP). Join Trace Blackmore and Michael Loewenstein as they guide you through the latest advancements in Legionella detection methods, the nuances of traditional culture techniques versus modern qPCR, and the future of water management. What Are the Different Testing Methods for Legionella? Michael elaborates on the two primary methods for Legionella testing: traditional culture techniques (ISO 11731) and qPCR. Culture methods, while widely used, take a significant amount of time (7 to 14+ days) to yield results. In contrast, qPCR offers faster and more sensitive detection, identifying the presence and quantity of Legionella DNA in a matter of hours. Is There a “Gold Standard” for Legionella Testing? The term "Gold Standard" often pops up in discussions about Legionella testing, but as Michael points out, no regulatory body has officially designated a single best method. While ISO 11731 is a trusted standard, Michael argues that qPCR provides a more reliable, accurate, and sensitive approach for detecting and quantifying Legionella in samples. What Were the Findings from Phase 2 of His Study? Michael shares findings from a two-phase study comparing cultural methods with PCR and qPCR. Phase 1 focused on method validation, confirming the efficacy of commercially available PCR methods. Phase 2 moved to real-world samples, revealing that qPCR detected Legionella in about 67% of samples, far surpassing the detection rates of traditional culture methods. What Can qPCR Do and How Does It Differ from Culture Methods? qPCR is a powerful tool in Legionella testing. Unlike culture methods that rely on colony-forming units, qPCR measures the number of DNA copies present in a sample, providing a clear picture of the Legionella population. It can also distinguish between viable and non-viable cells, making it a comprehensive and efficient method for routine monitoring. How Would Michael Set Up His Water Management Plan (WMP)? When asked how he would set up his water management plan, Michael emphasizes the importance of frequent testing. He advocates for the use of qPCR due to its speed and sensitivity. However, he cautions that those uncomfortable with detecting any Legionella might find qPCR overwhelming, as it tends to reveal a higher positivity rate than traditional methods. How Does Pricing Compare Between Culture and qPCR Methods?Interestingly, Q Laboratories charges the same for both qPCR and culture methods. Despite higher costs for qPCR, it requires significantly less analyst time, making it a cost-effective choice for many labs. What's Next for Phase 3 of the Study? The next phase of Michael's study aims to explore additional factors such as UV light treatment. He encourages feedback from the community to ensure all relevant aspects are covered in the ongoing research. How Can I Get Involved with the AOAC Legionella Working Group? Please visit . If you would like to support this initiative or are interested in more information, please reach out to . Michael's key message is that qPCR is a viable, non-intimidating option for Legionella testing. He reassures listeners that the CDC does not mandate the use of culture methods exclusively. Embracing qPCR can lead to more accurate monitoring and better-informed water management decisions. Until next Friday’s episode, stay curious, stay informed, and keep scaling up your Legionella knowledge! Your roadside friends as you drive from client to client, The Scaling UP! H2O Team Timestamps 01:00 - Trace Blackmore invites you to check out our page 03:28 - Upcoming Events for Water Treatment Professionals 05:00 - Interview with Michael Loewenstein, Vice President, Scientific Consulting at Q Laboratories 51:05 - Drop by Drop With James McDonald Quotes “PCR detects whether Legionella DNA is present, while qPCR not only confirms its presence but also measures the quantity of Legionella DNA in a sample.” - Michael Loewenstein “The CDC does not say you have to use culture.” - Michael Loewenstein “An increase in Legionella positivity with a qPCR test is a feature, not a bug.” - Michael Loewenstein Connect with Michael Loewenstein Phone: +1 513 207 4943 Email: [email protected] Website: LinkedIn: Read or Download Michael Loewenstein’s Press Release Links Mentioned Read Michael Loewenstein’s technical paper Drop By Drop with James In today’s episode, I have a “What If.” What if acid is overfed to a cooling tower system and drops the pH to a 3. You heard it correctly, the pH is now 3 in your cooling tower system. What damage is being done right now. How do you recover from this low pH excursion? Should you just turn off the acid feed and wait for the system pH to slowly return naturally? What could be the impact of this approach? Should you take immediate action and raise the pH as quickly as possible? What could be the impact of this approach? Should you increase blowdown? What caused the acid over feed? How could this be prevented in the future? What alarms could be setup? What do you communicate all this to the end user? 2024 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking .
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376 Are Legionella Cases Truly on the Rise? Insights on Legionella Trends and Prevention
08/09/2024
376 Are Legionella Cases Truly on the Rise? Insights on Legionella Trends and Prevention
We have the privilege of welcoming back President of Special Pathogens Technology and the founder of , A Pace Laboratory. Dr. Stout has academic affiliations with the School of Public Health and Swanson School of Engineering at the University of Pittsburgh. A self-described "Legionellologist", Dr. Stout's more than 30 years of research has defined the epidemiology, microbiology and prevention approaches for controlling Legionella growth in building water systems. In our most recent interview, Dr. Janet Stout shared what was new with Legionella standards, what state health departments are doing to combat Legionella, and she answers your burning question of “Are Legionella cases truly on the rise” with data and statistics. This is a Legionella episode you cannot afford to miss, so let’s scale up our Legionella knowledge with Dr. Stout. Also, don’t forget to check out our free where we have listed all of the articles, standards, and tools mentioned in this interview. What Is New with Legionella Standards? How Does It Impact the Water Treatment Industry? Dr. Stout highlights several key updates: Association for the Advancement of Medical Instrumentation (AAMI) TIR34:2023 Published in Fall 2023, TIR34 focuses on water quality for reprocessing medical devices. Dr. Stout emphasizes, "The problem is infection. The solution is the quality of the water." "There are clear chemical and microbial parameters, and these healthcare facilities need your assistance, water professionals," Dr. Stout encourages. ANSI/AAMI ST108:2023 This new standard, “Water for the processing of medical devices,” emphasizes the critical role of monitoring water quality to prevent microbial proliferation. ST108 is a significant step forward for patient safety. “I see so many positive indications of progress and prevention, and that’s good for everyone,” shares Dr. Stout. General Services Administration (GSA) Order PBS 1000.7A Effective in 2024, this order mandates comprehensive water testing across federal buildings to ensure health and safety. It includes stringent testing protocols for contaminants like Legionella. Compliance requires professionals to hold certifications such as ASSE 12080 or be certified industrial hygienists (CIH). Dr. Stout remarks, "It's such a big deal that you have to be ASSE 12080 certified to service government buildings now, I’m really impressed by GSA." American Water Works Association (AWWA) Guidance Set to be updated in 2024 or 2025, the new standard will replace AWWA C651-C652 and will likely be titled “Disinfecting Potable Water.” This new guidance will provide updated protocols for disinfecting water-storage facilities, so be on the lookout for this new one. ANSI/ASHRAE Standard 514:2023 This standard focuses on risk management for building water systems, covering physical, chemical, and microbial hazards. It provides comprehensive guidelines for designing, building, maintaining, and operating water systems to protect building occupants. Challenge to the Listener: Educate Yourself: Familiarize yourself with the latest standards, including TIR34, ST108, GSA Order PBS 1000.7A, and ANSI/ASHRAE Standard 514. Engage with Clients: Reach out to healthcare facilities and federal buildings to offer your expertise in water management and help them navigate the new requirements. Stay Informed: Keep an eye on updates from organizations like AAMI, ASHRAE, GSA, and AWWA to stay ahead of industry changes. What's Going on in Ohio? Will Other States Follow Ohio? Ohio's Proactive Approach Dr. Janet Stout praises Ohio's innovative approach to managing Legionella risks. Unlike most areas where Legionella water management is voluntary, Ohio has taken a significant step by mandating it through hospital licensure codes. This mandate requires hospitals to have a water management plan and to test for Legionella, making compliance a condition for maintaining their licenses. The new regulation, scheduled to take effect in October 2024, aims to enhance infection control and manage the risk of waterborne pathogens, particularly Legionella. High Incidence of Legionnaires Disease Ohio's proactive stance is partly driven by its high incidence of Legionnaires disease. The state, along with Maryland, Pennsylvania, and New York, consistently reports high numbers of cases. Ohio's health department has noted a significant increase in cases from 2022 to 2023. This alarming trend highlights the urgent need for effective water management and testing protocols. The Ohio Regulation Specifies Detailed Requirements for Hospitals: Each hospital must conduct Legionella testing within the first twelve months. Two validation tests must be performed, no fewer than four months apart and no more than six months apart. The regulation includes explicit language to ensure rigorous water management and Legionella testing. The Future for Other States Dr. Stout is hopeful that other states will follow Ohio's example. She mentions ongoing legislative efforts in states like New Jersey and Pennsylvania, although the process is slow. Ohio's innovative and mandatory approach to Legionella water management sets a precedent that could influence other states. Dr. Stout's optimism reflects a broader movement towards more stringent and proactive water management practices across the country. As more states recognize the importance of these measures, we can expect a gradual but significant shift towards better management of Legionella and other waterborne pathogens. Are Legionella Cases Truly on the Rise? "Legionella is on the rise," Dr. Stout shares. "It's not increasing just because we are doing more testing." She also points to changing weather patterns as a contributing factor. "There's a global shift with Legionnaires' disease cases extending from summer into fall. The season is getting longer, and things are staying warmer longer." This observation highlights the need for a deeper understanding of how environmental factors and public health practices influence Legionella prevalence. We hope you found these insights from Dr. Janet Stout valuable. Legionella management is a critical aspect of industrial water treatment, and staying informed and proactive is key to ensuring the safety and health of building occupants. As always, we encourage you to continue learning, sharing, and growing within our community. Thank you for being a dedicated member of the Scaling UP! H2O community and for celebrating Legionella Awareness Month with us. Together, we can make a significant impact in the fight against Legionnaires' disease. Timestamps 01:00 - Upcoming Events for Water Treatment Professionals 06:00 - Interview with Janet E. Stout, Ph.D. is President of Special Pathogens Technology and the founder of Special Pathogens Laboratory, A Pace Laboratory 01:14:20 - Drop by Drop with James McDonald Quotes “It is happy Legionella Awareness Month because we are making progress.” - Dr. Janet Stout “I give Ohio a round of applause for doing the right thing!” - Dr. Janet Stout “You don’t know if your efforts are working unless you test for it.”- Dr. Janet Stout “This is unacceptable: Legionnaires' disease remains a very high mortality infection. 25-30% of hospitalized patients who get legionella from the hospital die.” - Dr. Janet Stout “I see so many good indications of progress and prevention.” - Dr. Janet Stout “We need to make progress on mandatory testing because it's the only way to understand risk. We want to mitigate the risk.” - Dr. Janet Stout Connect with Janet E. Stout, Ph.D. Phone: 412.281.5335 Email: Website: LinkedIn: Drop By Drop with James In today’s episode, I have a challenge for you. The challenge is…update your LinkedIn profile. Do it right now. If you’re driving, do it when you next stop. The days of LinkedIn being just a resume are long gone. Today, it’s your calling card, your networking tool, and a learning tool. Check out your name. Did you accidentally flip your name, so your last name comes before your first? If you did, fix it now. Is the name listed the one you actually go by? If you go by a nickname, either put it in parenthesis or replace your formal name with it. What does the headline right below your name say? You get 3 seconds to catch someone’s attention. Does this little headline phrase under your name really say what you do and who you are? What about your picture? Do you look like the person people in your network would actually meet in person or are you dressed in a tuxedo or bridesmaid gown from the last wedding you were in? I doubt many of us are doing our jobs in tuxedos and gowns. Does your picture look unprofessional in other ways, as well? The first things people see when looking at your LinkedIn calling card, as I call it, is your name, face, and headline. Ensuring these three items are correct is the first place to start. Then you can move on to experience, education (if applicable), etc. 2024 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking .
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375 Legionella Awareness: Your Questions Answered by Trace Blackmore
08/02/2024
375 Legionella Awareness: Your Questions Answered by Trace Blackmore
Hello Scaling UP! Nation, August is Legionella Awareness Month, and we're excited to bring you in-depth insights on this crucial topic. Usually, we bring you four episodes every August, but this year, you're in luck! With five Fridays this month, we have five episodes packed with valuable information for you. Today, podcast host Trace Blackmore, CWT, is here to answer your pressing questions about Legionella. As industrial water treaters, you are the heroes in the fight against Legionella, protecting your communities and clients against this dangerous bacteria. Scaling up your Legionella knowledge is a great way to celebrate Legionella Awareness Month, and to support you, we've created a free Legionella resources page at Understanding Legionella: Common Questions Answered What is the difference between Legionella and Legionnaires’ disease? Legionella is a bacteria responsible for Legionnaires’ disease, a type of pneumonia that comes from getting ill after being exposed to Legionella. It thrives in water and poses significant health risks. Legionnaires’ disease was discovered in the mid 1970’s after several attendees of the American Legion convention got sick after attending the convention. How does a person get Legionnaires’ disease? Inhaling water contaminated with Legionella bacteria can lead to infection. What are the symptoms of Pontiac Fever or Legionnaires’ disease? Early symptoms mimic the flu, but more severe pneumonia-like symptoms can develop. Look out for high fever, cough, difficulty breathing, chills, and diarrhea. How common is Legionnaires’ disease? Per the CDC, in 2015 there were approximately 6,000 cases reported in the United States. Who is at higher risk for developing Legionnaires’ disease? While most people have resistance, fewer than 5 in 100 exposed individuals may develop the disease. High-risk groups include older adults, smokers, and those with weakened immune systems. How does Legionella enter buildings? Legionella enters through a building’s makeup water. This is why we need to test the water coming into a building’s system and also set up a program to test within the system so we know what to do and respond appropriately if a test comes back positive for Legionella bacteria. What promotes Legionella growth? Biofilm, temperature fluctuations, inadequate disinfectant levels, and water stagnation within building water systems can promote Legionella growth What are Water Management Programs (WMPs)? WMPs are designed to identify hazardous conditions and minimize the growth and spread of waterborne pathogens, including Legionella, in building water systems. How Should I Discuss Legionella Testing Frequency with a Client Who Only Wants to Test Once a Year? When discussing Legionella testing with a client who only wants to test once a year, emphasize the importance of more frequent testing for safety and compliance. Here’s how to approach the conversation: Encourage Regular Testing: I always encourage people to test for Legionella at least every season or quarter. Regular testing helps identify potential issues early, ensuring the safety of your water system. Refer to the Water Management Plan (WMP): It's crucial to refer back to your Water Management Plan (WMP) to understand the necessary steps if a test comes back positive for Legionella bacteria. Develop a Comprehensive Plan: Let's come up with a plan outlining what we are going to test, how often we will test, and how we will use the data. We should also decide how to handle positive results, particularly for different Legionella species. Taking some time to plan upfront will streamline the process when collecting water samples. By emphasizing the benefits of regular testing and a proactive approach, you can help clients understand the importance of more frequent Legionella testing and the value of a detailed WMP. Where can I find more information? On our Scaling UP! H2O Legionella Resources Page at there you’ll find Legionella resources collected from the , , , , , , , , , , , , and others along with our prior Legionella podcast episodes, Legionella Legislation, and Legionella videos. Upcoming 2024 Legionella Awareness Month Episodes: This month, we have a special lineup of episodes focusing on Legionella, featuring expert guests who will share their insights: Episode 376: Episode 377: Episode 378: Episode 379: Stay tuned, and let's scale up our knowledge together to combat Legionella and ensure safer water systems. Thank you for being a part of the Scaling UP! H2O community. Thank you for celebrating Legionella Awareness Month with us. The Scaling UP! H2O Team Timestamps 01:00 - Trace Blackmore welcomes you to Legionella Awareness Month 03:00 - Upcoming Events for Water Treatment Professionals 06:00 - Answering Legionella Questions 31:15 - Drop by Drop With James McDonald Quotes “I always encourage people to test for Legionella at least every season or quarter. It's crucial to refer back to your Water Management Plan (WMP) to know the necessary steps to take if your test comes back positive for Legionella bacteria.” - Trace Blackmore “Let’s come up with a plan for what we are going to test, how often we are going to test, and what we are going to do with that data, and if we do get a positive what you want to handle that if we get certain species. Take some time upfront and then get the water sample.” - Trace Blackmore Connect with Scaling UP! H2O Submit a show idea: LinkedIn: YouTube: Read and Download Trace Blackmore's Discussion Guide Links Mentioned Drop By Drop with James In today’s episode, I have another “what if” for you. What if industrial water treatment did not exist. I mean no industrial water treatment equipment, no industrial water treatment chemistry, no industrial water treatment knowledge, and no people practicing the industrial water treatment profession. How would the world we live in be different? What would the rivers, lakes, oceans, and even skies look like? What would our standard of living be like? How would our health be impacted? What would be the impact upon the cost of goods if industrial water treatment did not exist? Thinking in such an extreme as this really makes one appreciate what it is we industrial water treatment professionals truly bring to the world. 2024 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking .
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374 Strategies for Effective Customer and Employee Surveys
07/26/2024
374 Strategies for Effective Customer and Employee Surveys
Each week, we bring you insights from industry experts to help you scale up your water treatment knowledge and operations. This week, we're thrilled to share strategies for effective customer and employee surveys based on a recent interview with , Vice President of Sales and Marketing at . Brian's extensive experience in sales and marketing makes him a valuable source of knowledge on how to gather and use feedback to drive improvement. How Important is Feedback? “Feedback plays a very important role in all relationships: employees, coworkers, even your spouse.” - Brian Katarski Feedback is a cornerstone of growth. It empowers teams to improve by increasing their knowledge and confidence. Brian emphasizes the necessity of not just collecting feedback but using it as a foundation for continuous improvement. What is Feedback? “The most important part of feedback is that we have to use it as a basis for improvement. You cannot collect feedback just to ignore it, or justify it away, or pretend like it doesn't exist.” - Brian Katarski According to Brian, feedback should be actionable. Whether it’s from customers or employees, feedback needs to be addressed constructively. Ignoring or dismissing feedback is counterproductive. Instead, look each other in the eye and commit to acting on the feedback received. How Do You Build a Healthy Culture of Feedback in Your Company? “The biggest piece to it is if you want to encourage this long-term over time is you have to respond to the feedback. You can't just ignore it, right? You can't ghost it, or you can't just think it didn't happen. or say. you know. justify it away. You have to respond to it in a way that lets somebody know ‘I heard you. I understand. Here's what we're gonna do with that information now’, right. And that way they and they now know that we care. That we want to hear what they have to say whether it's an employee or a customer. They know that we're going to listen to what they have to say, and they'll be more willing to share that information with us.” - Brian Katarski Creating a healthy feedback culture starts with demonstrating that feedback is valued and acted upon. Brian highlights the importance of responding to feedback promptly and constructively. When employees or customers see that their input leads to real action, they are more likely to continue providing valuable insights. “You've got to try some different tactics and different things to try to reach certain people. Sometimes it's a quick paper survey. You know, maybe as you're walking out. Maybe you send an email or a link with your service reports whenever you send those off on Fridays or whenever you do it. Just different ways to do it, maybe put it on an invoice you're sending off, maybe have your marketing team sending those out, but you'll kind of figure out the best ways to gather that information depending on how people do it.” - Brian Katarski Diverse methods of collecting feedback ensure that you reach a broad audience and gather a variety of perspectives. Whether it's through paper surveys, emails, links in service reports, or even feedback sections on invoices, finding the right approach for your audience is key to building a robust feedback culture. How Do You Start and Encourage a Feedback Process? “Build out a plan around what you want to gather feedback on. Start with the end in mind.” - Brian Katarski Brian advises beginning with a clear plan. Identify what specific feedback you need and how you will use it to drive improvement. By focusing on the end goal, you can design a process that ensures the feedback is both meaningful and actionable. “It depends on what you want to gather and from who. It's gotta be simple and quick.” - Brian Katarski To encourage feedback, keep surveys short and straightforward, aiming for 1-5 questions. Use a variety of methods depending on your audience—quick paper surveys, emails, or links in service reports. Formal methods and scheduled discussions can be employed when necessary. Track and trend feedback over time to pinpoint areas of improvement. “At AquaPhoenix, we celebrate feedback because it gives us a chance to learn and improve.” - Brian Katarski A culture that values feedback fosters continuous learning and improvement. By celebrating feedback, you reinforce its importance and encourage ongoing participation from both employees and customers. What Are Some Common Feedback Mistakes to Avoid? “Humility is key. Accept feedback and resist the urge to get defensive.” - Brian Katarski Brian stresses the importance of humility in accepting feedback. Early in his career, he struggled with defensiveness, but now he focuses on understanding the underlying issues and using feedback to drive improvement. "Every time I feel that weird reaction, that sort of tension, I ask myself: What's driving that? Where's that coming from? And 9 times out of 10, it's my ego. It's me trying to protect myself because I don't want to admit that we were wrong, I don't want to admit that something happened, I don't want to accept that feedback. I think that's the biggest thing I can tell you." - Brian Katarski By recognizing the role of ego and defensiveness, Brian has learned to embrace feedback as a tool for growth. This shift in mindset allows him to find valuable insights in feedback, even when it's difficult to hear, and to continuously improve processes and relationships. We hope these insights from Brian Katarski help you implement effective feedback strategies in your organization. Stay tuned for next week's episode of Scaling UP! H2O, where we continue to bring you valuable industry insights. Timestamps 01:00 - Trace Blackmore asks you to look for the things that give you butterflies in your tummy because you are doing something new and challenging 04:05 - Upcoming Events for Water Treatment Professionals 09:45 - Interview with Brian Katarski, Vice President of Sales and Marketing at AquaPhoenix Scientific 51:00 - Drop by Drop with James McDonald Connect with Brian Katarski Phone: 717.465.7859 Email: Website: LinkedIn: Read or Download Brian Katarski’s Press Release Links Mentioned video courses Drop By Drop with James In today’s episode, we’re thinking about BOD and COD. First, what do these acronyms stand for: BOD and COD? How are they measured? Is one of them always equal to or higher than the other? Why would BOD or COD be used in water treatment? What can impact the BOD or COD of a water? What water treatment can change it? 2024 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking .
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373 HVAC Meets Water Treatment: Teaming Up for Customer Savings
07/19/2024
373 HVAC Meets Water Treatment: Teaming Up for Customer Savings
Collaboration: Enhancing Efficiency Through Industry Partnerships Welcome to this week's edition of Scaling UP! H2O, where we explore the critical role of water treatment in optimizing industrial processes. Today, we are privileged to hear from two distinguished guests: and . Tony is Technical Sales and Marketing Director for and host of the specializing in education, while Justin focuses on cooling tower Reconstruction Specialists. Together, they share invaluable insights into collaborative strategies that ensure the best and most cost-effective solutions for cooling towers and closed loop systems. Their discussion focused on the importance of collaboration, cost efficiency, and proactive maintenance in the field of water treatment. Tony and Justin's insights provide a roadmap for water treaters to enhance client outcomes and operational efficiency through strategic partnerships and informed decision-making. What Are the Cost and Efficiency Benefits of Proper Water Treatment? Cost efficiency emerges as a significant topic. Tony Mormino underscores the financial benefits of proper water treatment, citing examples where a modest investment in water treatment can yield substantial savings. "According to the Department of Energy, 40% of a commercial building's energy consumption goes to HVAC systems," explains Tony. "Simply improving water quality can lead to 5-10% savings in energy costs. It's a quick win for green building initiatives." How Do You Prevent Vibrations in Cooling Towers? Bad vibrations in cooling towers can be a significant issue if not addressed early. Justin Lynch highlights the importance of monitoring biological buildup and evaporative salts on the fans. "It's very difficult to do that if you don't catch it early. Let's say we go to a facility with an old tower and an old fan—there's going to be a little bit of biology on top, which is not a big deal. You can brush that off, do a light pressure washing, and it’s not going to hurt it," explains Justin. However, the real issue arises when scale develops unevenly on each blade. "At that point, the fan may look horrible, but the tower still operates without vibration. If you clean five out of six blades well but can't get the scale off one blade, you just created a vibration, leading to other issues in the tower." Justin advises that while chemical treatments are effective, they should be done with caution and under professional guidance to avoid exacerbating the problem. This proactive maintenance is less of a concern for newer towers that have had chemical treatment from the start. How Does Air in Closed Loop Chilled Water Systems Affect Performance? Tony Mormino highlights a critical yet often overlooked issue in water treatment: Air in closed loop chilled water systems. This issue not only leads to rust and oxidation but also significantly impacts the system efficiency and longevity. Studies and practical examples underscore the importance of air removal systems: Removing air from the chill water system can result in substantial benefits: Increase in Tonnage Output: Youngstown State University reported a 16% increase in tonnage output, equivalent to 400 additional tons. Improvement in Delta T: From 8.5-10°, enhancing heat transfer efficiency across chiller barrels. Enhanced Building Discharge Air Temperatures: Temperatures improved from 65° to 55°, optimizing HVAC system performance. Reduction in Pump Energy Consumption: A notable 37% reduction in annual KWH requirements due to cleaner water and improved system operation. Moreover, practical cases like at Waukesha Memorial Hospital in Wisconsin showed a 22% reduction in Variable Frequency Drive (VFD) speed, leading to an 85% decrease in corrosion preventative chemical usage. These examples illustrate the direct correlation between air removal and energy savings, reinforcing the significant impact of proper water treatment practices on operational efficiency and cost savings in commercial HVAC systems. How Important is Passivation for Equipment Longevity and Performance? Justin Lynch highlights the critical role of passivation in maintaining equipment longevity, particularly in galvanized towers. "Passivation is essential to prevent corrosion and ensure optimal performance," Justin explains. "For instance, following Marley's guidelines for pH and calcium hardness during passivation can extend the life of galvanized towers significantly." Conclusion In the fast-evolving landscape of industrial water treatment and HVAC systems, collaboration and continuous learning are paramount. Justin Lynch's closing thoughts encapsulate this spirit perfectly: “Don't be afraid to call, don't be afraid to collaborate. You are the expert in your field; I'm supposed to be the expert in mine. There's too much going on in this industry. It's growing too fast for everyone to really understand everything. So, if you don't know, ask questions and learn together. When you can do that together, you build a good network, and customers trust you and respect you after that.” Embracing this collaborative approach not only enhances our expertise but also ensures that we provide the best possible solutions for our customers, fostering trust and respect in our professional relationships. Timestamps 01:00 - Free Legionella Awareness Month and Industrial Water Week resources can be found on our website 09:10 - Interview with Tony Mormino and Justin Lynch 50:00 - Closing thoughts about the power of collaboration with Trace 54:30 - Upcoming Events for Water Treatment Professionals 56:42 - Evaporative Salts, Scale, and using the correct language with clients 59:00 - Drop by Drop With James McDonald Quotes “Downtime is lost profit.” - Justin Lynch “Water quality is key. It's crucial for maintaining a tower's expected lifespan, and without it, customers could face significant costs." - Justin Lynch “I consider the water the lifeblood of the system because it touches every component.” - Tony Mormino “In our industry, collaboration is essential. As experts in our respective fields, we have a responsibility to work together, share knowledge, and tackle challenges as a unified front." - shares Justin Lynch “The best way to market is to give away good, free content.” - Tony Mormino Connect with Justin Lynch Phone: 919.602.1658 Email: LinkedIn: Read or Download Tony and Justin’s Press Release Connect with Tony Mormino Phone: 828.712.4769 Email: Website: LinkedIn: YouTube: Podcast: Resources Mentioned All Cooling Tower resources can be found on our Free Industrial Water Week Page in the Cooling Wednesday Tab All Legionella Resources can be found on our Free Legionella Page Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking .
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372 RO: The Industrial Workhorse - Maximizing Efficiency and Longevity of Reverse Osmosis Systems
07/12/2024
372 RO: The Industrial Workhorse - Maximizing Efficiency and Longevity of Reverse Osmosis Systems
Our lab partner today is , owner of with over 25 years of experience in the water industry, to delve into the world of Reverse Osmosis (RO) systems. Jed’s extensive experience and deep understanding of high-purity water solutions provided a wealth of knowledge, making this episode a must-listen for anyone looking to scale up their water treatment expertise. Below, we highlight some of the best insights Jed shared, aimed at making the complex world of RO systems more accessible and intriguing. Reverse Osmosis: The Industry Workhorse Jed describes reverse osmosis as the workhorse of water treatment, efficiently removing up to 99% of dissolved solids, organics, bacteria, and viruses. This process involves using a high-pressure pump to force water through a semi-permeable membrane, reversing natural osmotic pressure. Whether you're in power generation, food and beverage, or pharmaceuticals, understanding RO systems is crucial as they play a pivotal role in ensuring water purity. Common RO Applications and Challenges RO systems are ubiquitous across various industries. Jed emphasizes their versatility but also highlights the complexities involved in managing them. He notes that the feedwater chemistry can vary, making it essential for operators to understand and monitor their systems to maintain optimal performance. This is particularly critical as the industry pushes for higher recovery rates, often pushing RO systems to their limits. Key Metrics for Monitoring RO Systems Trace Blackmore posed a crucial question; “What are some of the key things that we should be looking at to tell what's going on within the RO?”. Jed Harris provided valuable insights; “You want to look at your flows, your qualities, your pressures, and last but not least, the feedwater temperature—which has a huge effect on all this stuff. You want to look at your permeate flow, your concentrate flow, your feed pressure, your concentrate pressure, and your permeate pressure if available. And then the qualities would be your feed conductivity and your permeate conductivity.” Practical Tips for RO System Maintenance Jed shared several practical tips for maintaining RO systems. He advises partnering with a company that can conduct water analysis and projection to set the system up correctly. Regularly collecting data—ideally daily—and using normalization software to interpret this data is crucial. He also cautioned against the impact of temperature changes, noting that a decrease in feedwater temperature can lead to a significant drop in permeate flow, potentially misleading operators to think there’s a problem when there isn’t. Normalizing Data for Accurate Analysis One of the most insightful parts of the discussion was on the importance of data normalization. Jed explained, “By normalizing the data, what you’re doing is essentially taking data when you start up the RO system, and then, as you go into the future, you’re comparing the current performance to how it should be at the baseline.” This helps accurately assess the system’s performance, especially when dealing with variables like temperature fluctuations that can significantly impact the RO system’s output. Temperature's Effect on RO Jed Harris explains the critical impact of temperature on RO systems: "Temperature has such a huge effect on the amount of water that will go through a membrane. RO membranes are like the Miami Dolphins; they don't do well in cold weather. The rule of thumb is for every one-degree Fahrenheit drop in water temperature, you're going to lose about 1.5% in permeate flow. You might notice a decrease in permeate flow and think, 'Hey, these membranes are dirty. They're plugged. We need to clean; something's wrong.' But in reality, nothing's wrong. It's just that the feedwater temperature has dropped." Pre-Treatment is Key Jed Harris emphasizes the crucial role of proper pretreatment for RO systems: “Pre-treatment is the key to everything.” Jed also highlights the growing adoption of Ultrafiltration (UF) systems, which offer a more consistent quality level compared to traditional multimedia filters. He outlines three primary objectives: Prevent Oxidizer Damage: Once an RO membrane is damaged by an oxidizer, the damage is irreversible. Inhibit Scale Growth: Delay and inhibit scale growth for as long as possible. Reduce Suspended Solids: Minimizing suspended solids helps achieve the highest possible recovery rate. Biofouling: The Unavoidable Challenge Trace and Jed addressed one of the most persistent issues with RO systems: biofouling. Jed explained, “Biofouling is a huge issue… it’s going to happen because we’re removing chlorine before the RO system.” As chlorine, an oxidizer, is removed to protect the RO membranes, any bacteria that enter the system will thrive due to the rich nutrient environment. Monitoring normalized data is crucial as it provides early signs of membrane fouling, indicating it’s time for cleaning. Jed highlighted a peculiar phenomenon: “When biofouling takes root in these membranes, a lot of times the normalized salt rejection will increase,” which can be misleading. When and How to Clean Membranes Cleaning membranes is both a straightforward and complex task. Jed Harris recommends against cleaning every time there is a 10% drop in normalized permeate flow, calling this practice excessive and potentially harmful to the membranes. Instead, operators should monitor the trends in normalized permeate flow and clean based on site-specific conditions. Typically, cleaning occurs every three months, but this can vary. Jed advises operators to watch for a drop in normalized permeate flow, an increase in normalized pressure differentials, and changes in normalized salt rejection as key indicators that cleaning is needed. Cleaning Methods There are two primary methods for cleaning RO membranes: on-site clean-in-place systems or off-site cleaning facilities. At Pure Tech, membranes are pre- and post-tested to assess their condition and effectiveness after cleaning. “Some membranes are just done… and others are returned to the customer and reinstalled,” Jed explained, highlighting the importance of thorough evaluation during the cleaning process. Real-World RO Membrane Repurposing Jed shared a humorous yet telling story from the pandemic. While visiting Egypt, he discovered that a village was using old RO membranes as the foundation for various structures. This anecdote underscores the importance of proper maintenance and the potential for repurposing equipment in creative ways. Resources and Contact Information For those interested in learning more, Jed recommended visiting Puretec’s website, where a wealth of resources is available. “Please visit our website , and we have a great team here,” Jed said, inviting listeners to reach out for further assistance. Conclusion Jed’s insights into RO systems, from biofouling to membrane cleaning and real-world experiences, provide invaluable knowledge for maintaining and optimizing these critical systems. As always, we encourage our listeners to keep learning and implementing best practices to ensure the longevity and efficiency of their water treatment systems. Learn More For those who want to dive deeper, Jed has a comprehensive paper available on Puretec's website detailing how to collect and normalize data for RO systems. We highly recommend checking it out and implementing these best practices in your operations. As always, we encourage you to keep learning and growing in your water treatment knowledge. Remember, as Trace’s father wisely said, "The day you stop learning in water treatment is the day you need to find a new career." Stay curious, stay informed, and keep Scaling UP your RO knowledge! Your Scaling UP! H2O Team Timestamps 01:00 - Trace Blackmore encourages you to reach out to someone you admire for help and to make a bucket list 07:00 - Upcoming Events for Water Treatment Professionals 09:00 - Interview with Jed Harris, owner of Puretec Industrial Water 47:00 - Drop by Drop With James McDonald Quotes “Biofouling is going to happen because we're removing chlorine before the RO system, and any bacteria or living thing that makes it past into the RO system is just going to thrive. There's a big food source in there, and they're going to grow.” - Jed Harris “If you clean at a 10% drop, you're going to be cleaning nonstop, and if you clean too much, you're going to affect the membrane's ability to reject salts. You can't just clean these membranes every day.” - Jed Harris “Pre-treatment is the key to everything. When an RO membrane is damaged by an oxidizer, it’s done, it's irreversible. Delay and inhibit scale growth as long as possible, and reduce the amount of suspended solids to up the recovery to its highest possible level.” - Jed Harris Connect with Jed Harris Phone: 805.340.6190 Email: [email protected] Website: LinkedIn: Read or Download Jed Harris’ Press Release Links Mentioned video courses Books Mentioned Drop By Drop with James In today’s episode, I have a “what if.” What if the temperature of the makeup water feeding an RO decreases? How would a lower water temperature impact the RO’s performance? Will it impact the quality of the permeate water produced? Will it impact salt passage across the membrane? Will it impact operating pressures? Will it impact dechlorination chemistry, if used? Understanding the impact of temperature on water treatment systems can be important troubleshooting knowledge to have. 2024 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking .
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371 Media's Role in Elections: Insights on Accuracy, Bias, and Influence with Scott Slade
07/05/2024
371 Media's Role in Elections: Insights on Accuracy, Bias, and Influence with Scott Slade
“If you're calling it news. It has to be true.” - Scott Slade In our latest episode of the Scaling UP! H2O podcast, host Trace Blackmore sits down with renowned journalist Scott Slade to delve into the critical role media plays in elections. With over 30 years of experience as the host of Atlanta Morning News on WSB Radio, and inducted into the Georgia Association of Broadcasters Hall of Fame, Scott brings unparalleled expertise and insight into the influence, accuracy, and bias of media as we approach the upcoming presidential election. Key Takeaways from the Episode The Importance of Accuracy in Journalism Scott Slade emphasizes that journalism is the first draft of history, highlighting the paramount importance of accuracy in traditional media. "It's your job to tell a balanced story, "He states, underscoring the responsibility of journalists to provide truthful and comprehensive coverage. Diversifying News Sources Slade advises against relying on a single news source, advocating for a well-rounded media diet. He champions the legitimacy and depth provided by local newspapers and stresses the need to consume news from multiple outlets to avoid the echo chamber effect. Scott advises, "Read a strong daily newspaper or two every day, even if it's online. Listen to more than one radio and TV station, and don't get caught in the echo chamber of ideas." The Dangers of Soundbites In today's fast-paced media landscape, soundbites can easily be taken out of context when there's a sensational sound bite. Scott recommends a thorough approach: "You should try to understand the who, the what, the when, the where, and the how of where that soundbite came from and why it's being used in the story.” He warns against the sensationalism that can arise from these snippets and encourages listeners to seek out the full story to grasp the context and nuances behind the headlines, and reminds us that “It's up to the journalist to make sure you (the audience) understand the context. Social Media as a News Source While social media can be a convenient way to stay informed, Slade cautions against using it as a primary news source due to its potential for inaccuracy. He suggests prioritizing more reliable and vetted sources for critical information. Scott notes, "If I had to give up something, as far as being in the know about what's really going on, I think social media would be the first thing I’d give up. It has great entertainment value but when it comes to making decisions about things where you need to really rely on what's truthful and accurate. It can come up lacking." Factors that Drive Newsworthiness Slade outlines five key news values that attract the most attention: locality, universality, celebrity involvement, conflict, and oddity. Stories that meet these criteria are more likely to engage and inform the public. Scott shares, "If your story can fill one, or even better, more of those slots, it's usually a good one." Media’s Influence on Elections The Power of Perception Media has a substantial influence on shaping public perception during elections. Scott explains, "Media can present a perception of someone by what they include and what they leave out." By choosing what to include and what to omit, media outlets can significantly impact voters' views. Upholding the Founding Fathers’ Intent In a thought-provoking discussion, Slade and Blackmore touch on whether modern media upholds the First Amendment's intent. While media's role has evolved, the core responsibility of seeking and reporting truth remains unchanged. Scott remarks, "The society of professional journalists begins with seeking truth and reporting it." Advice for First-Time Voters For first-time voters feeling overwhelmed, Slade offers practical advice: "Preparation is the best remedy for stage fright. Knowledge is power." He encourages young voters to research candidates based on what matters most to them and to avoid the pitfalls of one-sided arguments. Final Thoughts This episode is a must-listen for anyone interested in the intricate relationship between media and elections. Scott Slade's insights provide valuable guidance on navigating the complex media landscape, ensuring you stay informed and make well-rounded decisions as we head into the election season. Listen to the Full Episode Don’t miss this enlightening conversation with Scott Slade. Tune in to Scaling UP! H2O and gain a deeper understanding of the media's role in elections. Stay informed, stay engaged, and let's navigate this election season together! Timestamps 01:00 - Trace Blackmore celebrates 4th of July with our global audience and reflects on historical figure Patrick Henry 08:15 - Upcoming Events for Water Treatment Professionals 18:00 - Getting to know Scott Slade and his career 31:29 - Interview with Scott Slade, unbiased news 01:22:22 - Drop by Drop With James McDonald Quotes “The earth belongs always to the living generation… Every constitution, then, and every law, naturally expires at the end of 19. years. If it is enforced longer, it is an act of force and not of right.” - Thomas Jefferson “Journalism is the first draft of history and there is nothing more important than accuracy when it comes to traditional media.” - Scott Slade “As a journalist, it's your job to tell a balanced story.” - Scott Slade “Nothing beats the kind of legitimacy that comes from a well-staffed local newspaper. They have the personnel and the time to dig out the details. They go deep on stories that really matter.” - Scott Slade “There’s nothing more boring than a one-sided argument.” - Scott Slade Connect with Scott Slade Email: [email protected] Scott’s Links Mentioned Scaling UP! Links Mentioned Mike Rowe reading video courses Books Mentioned by Ben S. Malcom and Ron Martz by Lee Child & Andrew Child by The Moth Drop By Drop with James In today’s episode, I have a challenge for you. The challenge is… calculate the softening capacity of your water softener based upon incoming water. Seriously, get a pen and paper or even Excel and calculate it. Does your answer match the actual setpoint on the softener? Why would you want to set the softener lower than the theoretical maximum softening capacity you just calculated? What can impact the functional softening capacity of a water softener? Is it possible for the incoming hard water quality to change over time? How could iron in the incoming water impact softening capacity? Water softeners are more complex than that enclosed vessel you see before you day after day. Learning the nuances of how it works and what can cause it to behave differently will make you a stronger water treater. 2024 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking .
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370 Unlocking Legionella Solutions: Perspectives on Regulations and Best Practices
06/28/2024
370 Unlocking Legionella Solutions: Perspectives on Regulations and Best Practices
"Be curious, maintain an open mind, and maintain your high standards." - Lee Bainbrigge Our water treatment community is a close-knit brotherhood and sisterhood, regardless of where we live. We face similar challenges and share a common goal: to grow and learn from each other. Our latest podcast episode features a conversation that delves into the differences and similarities in Legionella control practices and regulations between the United States and the United Kingdom. This insightful episode features , Chief Sales and Marketing Officer of as our charming lab partner. Key Insights from Lee Bainbrigge on Legionella Control: Differences in Legionella Management and Documentation In both countries, the primary Legionella control methods are keeping water moving and using temperature control. However, the UK places a stronger emphasis on documentation and compliance systems to record control measures. "The types of control you are using, you need to record it, you need to write it down in a compliance system," Lee explained. If a system tests positive for Legionella, it is crucial to effectively and clearly communicate to the client, "There's Legionella in the system. Let's look at doing something about it." In the UK, these communications are meticulously documented and kept as digital records for future reference. Crafting Effective Legionella Legislation When discussing what lawmakers should consider when writing Legionella legislation, Lee advised caution and balance. He noted that the guidance in the USA is relatively proportionate and effective when in the right hands. "Effectively, the guidance you've got in the USA is relatively proportionate... In the right hands, you're going to do a good job with the guidance that you've got," he noted. In contrast, the UK's approach can sometimes be overly prescriptive. Lee suggests a middle ground, advocating for guidance that is neither too relaxed nor too stringent, ensuring efforts and resources truly reduce risk. "I think the most reasonable guidance you could come up with is somewhere in between the two. There are pros and cons on both sides," Lee mentioned. ASHRAE 188 and Its Direction in the USA Lee affirmed that the USA is on the right track with ASHRAE 188 for Legionella control. "Yes, absolutely!" he responded when asked if the US is heading in the right direction. He highlighted the importance of competent professionals conducting Legionella risk assessments to ensure effective control measures. "Make sure that the people that are carrying out your Legionella risk assessment are competent and you're actually getting good advice at the beginning of your control scheme," he advised. Challenges and Technology Opportunities in the UK In the UK, current challenges include maintaining competency and training within the industry, adapting to novel systems like heat pumps, and dealing with reduced water flow in buildings. Lee mentioned the potential of new technologies, such as the Internet of Things (IoT) and remote monitoring, which could revolutionize Legionella control, although current guidance has yet to fully incorporate these advancements. "We have got challenges with... new novel systems coming into our domestic hot and cold water systems. The use of heat pumps and different ways of sourcing energy and reducing water flow are all having an impact on Legionella control," Lee explained. Building a Global Culture of Learning Lee is a strong advocate for collaboration within the industry. He believes in learning from each other and sharing best practices, which can greatly benefit organizations and improve public health protection. "I’m a big believer of us being collaborative in this industry," Lee shared. "When we see what somebody else is doing and establish what’s working for organizations, that is just so great to see." Professional Standards and Certifications Lee discussed the significance of the Certified Water Technologist (CWT) certification. SMS Environmental Ltd. values high standards and depth of knowledge within its team, which is why they are strong proponents of the CWT certification. "We don't have in the UK an equivalent qualification specific to water treatment," Lee explained. "We've certainly looked at the CWT and gone, 'this does really what people that have been involved in the organization in the industry far longer than me tell me was very much the way the sector was born.'" Advice for Water Professionals Lee's best advice to water professionals is to "Be curious, maintain an open mind, and maintain your high standards." This approach has helped SMS Environmental Ltd. build strong, honest relationships with their customers and maintain their status as a leading independent company in the industry. Tune In to Scale UP Your Legionella Knowledge We encourage you to listen to the full interview with Lee Bainbrigge on the Scaling UP! H2O podcast. You'll gain deeper insights into Legionella control practices and regulatory approaches in the USA and the UK, learn about new technologies and challenges, and hear expert advice for water professionals. Stay curious, keep an open mind, and always strive for excellence. Connect with Lee Bainbrigge Email: [email protected] Website: LinkedIn: Read or Download Lee Bainbrigge’s Press Release Links Mentioned video courses Books Mentioned by Gino Wickman by Nick Offerman Drop By Drop with James In today’s segment, I’m thinking about your family and friends. You head off to work to save the world with your industrial water treatment skills each day. Do your family and friends have any idea what you do? Have you ever shown them your test kit? Have you ever tested water in front of them? Have you ever shown them your service reports? Have you ever shared the types of customers you have? Have you ever described the operations and processes you get to see? You may be an industrial water treatment superhero, but you don’t have to have a secret identity, too. Let the world around you know what you do. 2024 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking .
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