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How to increase the number of pets returned home - Ep49

Shelter Success Simplified

Release Date: 07/19/2021

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Shelter Success Simplified

GUEST: Scott Giacoppo. Scott is the Director of National Shelter Outreach for Best Friends Animal Society and oversees the development of lifesaving efficacy and sustainability for animal welfare partners across the U.S. Prior to Best Friends, Scott was president of NACA – the National Animal Care & Control Association – as well as chief of Animal Field Services for the District of Columbia for 10 years, overseeing all animal control and cruelty investigations team members for Humane Rescue Alliance. He began his animal protection career with the Massachusetts Society for the...

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Shelter Success Simplified

GUEST: Kimberly Wade. Kimberly is an expert consultant for Humane Network focusing on communications and social media. She was campaign manager for Maddie's Pet Project in Nevada, communications director at Nevada Humane Society, news producer at KOLO 8 News Now, and has a degree in broadcast journalism and communications from the University of Central Florida.  MAIN QUESTION: What are some tips for animal organizations to create better social media pages and posts? TAKEAWAYS: If you don’t have a photo, you don’t have a story.  To take good photos, avoid a busy background. Get a...

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Shelter Success Simplified

GUEST: Brent Toellner. Brent is the Senior Director of National Programs for Best Friends Animal Society. Prior to joining Best Friends, Brent, his wife, Michelle, and a few others co-founded the Kansas City Pet Project to run the municipal shelter in Kansas City, Missouri.   MAIN QUESTION: There's a lot of pressure in animal welfare and people can feel alone in their work — what tips and ideas might help? TAKEAWAYS: In animal welfare, we’re pushed to do more with limited resources. People often feel they just need to work harder and do more programs, but that doesn’t work in the...

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Shelter Success Simplified

Main question: What are the common issues you find when doing organizational assessments of animal organizations around the country?

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MAIN QUESTION: How does Doobert's new Companion Case Management module improve communications with the public?

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Question: How can animal organizations better meet people where they're at?

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Shelter Success Simplified

GUEST: Kat Albrecht-Thiessen is a pioneer in lost pet investigations. She was a police officer, bloodhound handler, crime scene investigator, and search-and-rescue manager before beginning to apply her skills in 1997 to finding lost pets. She is founder of Missing Animal Response Network and author of the book “Pet Tracker.”

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Shelter Success Simplified

QUESTION: How can animal organizations build a healthy workplace culture, which is so important in a competitive job market?

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What works to engage more members of the community with our animal welfare work so that we can raise more funds — and what doesn't work?

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GUEST: Diane Blankenburg is CEO & Co-Founder of Humane Network.

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GUEST: Shyanne Schull is the director of Washoe County Regional Animal Services in Reno, Nevada, where there is an average annual intake of 13,000 animals with a 40% Return-To-Owner rate over a 10-year average. Before that she was director of Kern County Animal Services in California. In her 22-year career in animal welfare, she has worked in a variety of animal services roles, including kennel worker, dispatcher, officer, shelter manager, and director. She also has a degree in animal sciences from California Polytechnic State University.

MAIN QUESTION: How can shelters and animal services agencies develop robust Return-to-Owner programs?

TAKEAWAYS:

  • Make microchips free or low-cost and easy to get. A $5 microchip is much cheaper than caring for a pet at the shelter for even a day.
  • Upload registration information for people at the time they get the microchip so that they don’t have to do it, as many people neglect this next step. 
  • Get scanners and laptops or tablets for officers to use in the field so they can take animals who have microchips straight home without ever having to go back to the shelter.
  • Take photos of animals out in the field and get them online as quickly as possible, updating your found-pets site frequently so that people can claim their pets sooner and the animals spend less time in the shelter.
  • Share reunification stories everywhere you can, through the news media as well as social media, so that people understand the importance of programs to get pets back home.
  • Track and share data, such as how many animals were returned in the field as opposed to returned from the shelter and how many were returned because of a microchip.

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