Leadership tips for effective staff communication - Ep51
Release Date: 08/01/2021
Get staff and public buy-in for return-to-field - Ep68
Shelter Success Simplified
GUEST: Scott Giacoppo. Scott is the Director of National Shelter Outreach for Best Friends Animal Society and oversees the development of lifesaving efficacy and sustainability for animal welfare partners across the U.S. Prior to Best Friends, Scott was president of NACA – the National Animal Care & Control Association – as well as chief of Animal Field Services for the District of Columbia for 10 years, overseeing all animal control and cruelty investigations team members for Humane Rescue Alliance. He began his animal protection career with the Massachusetts Society for the...
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Better social media posts for your organization - Ep67
Shelter Success Simplified
GUEST: Kimberly Wade. Kimberly is an expert consultant for Humane Network focusing on communications and social media. She was campaign manager for Maddie's Pet Project in Nevada, communications director at Nevada Humane Society, news producer at KOLO 8 News Now, and has a degree in broadcast journalism and communications from the University of Central Florida. MAIN QUESTION: What are some tips for animal organizations to create better social media pages and posts? TAKEAWAYS: If you don’t have a photo, you don’t have a story. To take good photos, avoid a busy background. Get a...
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How to find help for your animal organization - Ep66
Shelter Success Simplified
GUEST: Brent Toellner. Brent is the Senior Director of National Programs for Best Friends Animal Society. Prior to joining Best Friends, Brent, his wife, Michelle, and a few others co-founded the Kansas City Pet Project to run the municipal shelter in Kansas City, Missouri. MAIN QUESTION: There's a lot of pressure in animal welfare and people can feel alone in their work — what tips and ideas might help? TAKEAWAYS: In animal welfare, we’re pushed to do more with limited resources. People often feel they just need to work harder and do more programs, but that doesn’t work in the...
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Tips for implementing new programs successfully - Ep65
Shelter Success Simplified
Main question: What are the common issues you find when doing organizational assessments of animal organizations around the country?
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A tech solution for tracking community calls better - Ep64
Shelter Success Simplified
MAIN QUESTION: How does Doobert's new Companion Case Management module improve communications with the public?
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How to engage your community without judgment - Ep63
Shelter Success Simplified
Question: How can animal organizations better meet people where they're at?
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How to better help your community find lost pets - Ep62
Shelter Success Simplified
GUEST: Kat Albrecht-Thiessen is a pioneer in lost pet investigations. She was a police officer, bloodhound handler, crime scene investigator, and search-and-rescue manager before beginning to apply her skills in 1997 to finding lost pets. She is founder of Missing Animal Response Network and author of the book “Pet Tracker.”
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Why and how to create a positive workplace culture - Ep61
Shelter Success Simplified
QUESTION: How can animal organizations build a healthy workplace culture, which is so important in a competitive job market?
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How to raise more funds by communicating better - Ep60
Shelter Success Simplified
What works to engage more members of the community with our animal welfare work so that we can raise more funds — and what doesn't work?
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How to manage staff conflict at your nonprofit - Ep59
Shelter Success Simplified
GUEST: Diane Blankenburg is CEO & Co-Founder of Humane Network.
info_outlineGUEST: Susan Cosby is the Senior Director of Lifesaving Centers for Best Friends Animal Society. She was the Director of Lifesaving for the Petco Foundation and served as the Executive Director and founding employee of the Animal Care and Control Team of Philadelphia. Susan was also the President and CEO of the Pennsylvania SPCA and the Executive Director of the Animal Welfare Association in New Jersey.
MAIN QUESTION: What advice do you have for leaders and managers to handle stressful or chaotic work environments?
TAKEAWAYS:
- Make sure your communications with staff are thoughtful and layered. This means repeating important information and using different communication channels because different people absorb information differently, such as verbally, in emails, text messages of apps such as Slack. It is almost impossible to over-communicate.
- Listen and create a feedback loop. Follow-up when people ask questions or you've assigned someone a project. Check in and listen. And when you say you’ll follow-up, be sure to do it so that people have trust when communicating with you.
- Look for opportunities to create moments of positivity. When you tell someone that something is important to you, follow up after they complete it and let them know that they did a good job.
- Nobody likes an inefficient meeting. Make sure they start and end on time and have an agenda and a purpose.
LINKS:
- Best Friends Animal Society
- Leadership recommendation: Eisenhower Matrix