Libsyn Directory

Episode 44: How to Improve Your Customer Experience Process, with Courtney Babiak

Release Date: 09/06/2017

Episode 66: Creating Your Brand's Story, with Allen Adamson

System Execution Podcast

Allen Adamson is a noted industry expert in all disciplines of branding. He is Co-Founder and Managing Partner of Metaforce.co and the author of BrandSimple, BrandDigital, The Edge: 50 Tips from Brands That Lead, and Shift Ahead: How the Best Companies Stay Relevant in a Fast Changing World. Prior to Metaforce, Allen was Chairman, North America of Landor Associates, a global branding firm.

Episode 65: Client Engagement with AR and AI, with Berkley Egenes

System Execution Podcast

Berkley Egenes is the Vice President of Marketing for MERIDIUN. A results-driven strategic marketing leader solving business challenges at the intersection of consumers and technology, Egenes is committed to building brands, launching products and producing returns for his partners.

Episode 64: Attachment Styles in the Workplace, with Peter Lovenheim

System Execution Podcast

Peter Lovenheim is an author and journalist whose articles and essays have appeared in the New York Times, New York magazine, The Los Angeles Times, Parade, Moment Magazine, The Washington Post, and other publications.

Episode 63: Systematizing Your Onboarding Process, with Rami Jebara

System Execution Podcast

Rami Jebara is the Co-Founder & CTO of Tuangru, a software provider of next generation data center infrastructure management (DCIM), designed for today’s hybrid IT environments. Whether a users application workloads reside on-premises, in edge data centers or in the cloud, Tuangru provides users with a holistic view of their entire infrastructure for management and optimization. The company was recognized as one of the fastest growing companies in North America by Deloitte Technology Fast 500™.

Episode 62: The Importance of Processes, with David Thomas

System Execution Podcast

David Thomas, CEO at Evident, is an accomplished cybersecurity entrepreneur. He has a history of introducing innovative technologies, establishing them in the market, and driving growth with each early-stage company emerging as the market leader. Today, as CEO of Evident, he helps provide innovative business solutions to simplify interactions with personal data assets.

Episode 61: The Pumpkin Plan: How to Grow a Business in Any Field, with Mike Michalowicz

System Execution Podcast

By his 35th birthday, Mike Michalowicz had founded and sold two multi-million dollar companies. Confident that he had the formula to success, he became an angel investor and proceeded to lose his entire fortune.

Episode 60: Social Media Title: Whiteboard System: What is it & How it Can Organize Your Agency, with Kristin Marquet

System Execution Podcast

Kristin is the founder and managing director of Creative Development Agency (formerly award-winning firm, Marquet Media). She oversees the day-to-day operations of the agency as well as directs all client accounts and projects. With a strong eye for creating memorable brands and a diverse range of knowledge, Kristin provides strategic counsel to clients interested in developing successful internal and external communication programs across all media platforms.

Episode 59: Design Thinking: Everything You Need To Know, with Ken Baker

System Execution Podcast

With experience in both office interiors and product design, Ken Baker understands the inside and out of the architecture and design field. Ken has been a Gensler Principal for 20-years and is currently serving as a member of the Gensler Management Committee.

Episode 58: Manufacturing Sales: The Systems You Need to Implement Into Your Sales Process Now, with Ken Guest

System Execution Podcast

Ken is the co-author of the recent manufacturing sales book, entitled “Selling in Manufacturing and Logistics.” Ken and his co-author are experienced Sandler trainers who play very important roles in the Sandler’s worldwide organization.

Episode 57: How to Improve Your Sales Process with the 7 Figure Sales System, with Peter Strohkorb

System Execution Podcast

Peter Strohkorb has over 15 years of corporate business experience in executive-level Sales and Marketing executive roles with some of the biggest brands on the planet.

More Episodes

Before entering the financial planning industry, Courtney worked in City government for the duration of her career in Human Resources. Courtney has been in the financial industry since 2012 and joined the Troxell Financial team in 2016 in which she creates, maintains and enhances the ongoing operations and project management within the firm as well as serving her individual clients. She is devoted to helping her clients and the Troxell Financial team, envision their goals and develop a plan and process to pursue them. Courtney specializes in financial planning for women and special needs planning.

Courtney is married and lives in Springfield, IL with her husband Mike and two children Lillian and Bennett. While Courtney is not working with clients and spending time with her family, she enjoys exercising, reading, volunteering with United Cerebral Palsy and most of all, the outdoors, especially by the water.

What you’ll learn about in this episode:

Customer experience processes that can foster better relationships
How to grow a business through referrals without spending too much on marketing
Standing out from the pack but focusing on service and finding your niche
Using the most robust CRM system possible to grow your business
Managing massive systems through technological automation
Coordinating data entry and analytics across your operations divisions
Empowering client-facing team members with the most comprehensive systems
Focusing your time well and working to staff strengths
Using good systems to enhance client relationships

Ways to contact Courtney:

A transcript of this episode is available here: systemexecution.com/how-to-improve-customer-experience-process

What you’ll learn about in this episode:

Ways to contact Courtney:

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