2902: The Tech Enhancing The Trevor Project’s Lifeline for LGBTQ+ Youth
Release Date: 05/20/2024
2933: Balancing Innovation and Cybersecurity at SoFi Stadium and Hollywood Park
The Tech Talks Daily Podcast
What steps are necessary to secure a state-of-the-art sports and entertainment venue like SoFi Stadium and Hollywood Park against ever-evolving cybersecurity threats? And how can such measures be balanced with providing a seamless experience for millions of visitors each year? Joining me today to answer these questions is Dwayne Robinson, Head of Cybersecurity at SoFi Stadium and Hollywood Park. I met Dwayne on the show floor at Cisco Live, and we quickly got into a fascinating discussion about the unique challenges and solutions involved in securing a high-profile venue. SoFi Stadium and...
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2932: Innovating for Tomorrow: How Outshift by Cisco Delivers Next-Gen Solutions
The Tech Talks Daily Podcast
How is artificial intelligence reshaping the landscape of technology, and what new developments can we expect from a leader in the industry? In today's episode of Tech Talks Daily, live from Cisco Live, I'm joined by Vijoy Pandey, Senior Vice President of Outshift by Cisco. Outshift is at the forefront of Cisco's innovation, especially in the realms of AI, cloud-native applications, and quantum technologies. Vijoy shares his insights on the latest AI innovations that are not only advancing Cisco's product line but also setting new benchmarks for customer experience and technological...
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2931: Discussing AI and Automation in Networking With Cisco
The Tech Talks Daily Podcast
What's driving the evolution of networking today? How are industry leaders like Cisco shaping the future of data centers and connectivity? In today's episode of Tech Talks Daily, live from Cisco Live, I'm joined by Kevin Wollenweber, Senior Vice President and General Manager of Cisco Networking – Data Center and Provider Connectivity. Kevin, with decades of experience and a finger on the pulse of industry transformations, shares his insights into Cisco's latest innovations. We discuss how these advances address the complex challenges faced by the largest service providers and data...
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2930: Vodafone's Digital Transformation: Connecting the World
The Tech Talks Daily Podcast
In a world increasingly driven by digital transformation, the robustness of enterprise connectivity can often go unnoticed—until it doesn't. Today on Tech Talks Daily, we have the pleasure of hosting Mark Bennett, Head of Global Enterprise Networking Products at Vodafone Business, to discuss the pivotal role connectivity plays in modern business operations. Vodafone Business, a primary growth engine within the global Vodafone Group, stands at the forefront of enterprise connectivity, boasting a revenue of approximately $8.7 billion. The company's commitment is not just about maintaining...
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2929: How Cisco is Empowering One Billion Lives Through Technology and Social Innovation
The Tech Talks Daily Podcast
Why should companies invest in social impact programs? Today on Tech Talks Daily, we delve into this compelling question with Brian Tippens, SVP and Chief Social Impact Officer at Cisco. Together, we explore how integrating social impact strategies not only drives positive change but also propels business outcomes forward. Cisco stands at the forefront of this movement, harnessing its vast technological resources and extensive ecosystem to champion an inclusive future for all. Our discussion will highlight Cisco's key initiatives that illustrate the profound intersection of social...
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2928: PwC's Insights on Digital Operations and AI Integration
The Tech Talks Daily Podcast
Are you ready to dive into the latest trends in digital operations? In this episode of Tech Talks Daily, I'm excited to welcome Carla DeSantis, Partner in Operations Transformation at PwC, to discuss the findings from PwC's recent Trends in Digital Operations Survey. Carla provides an in-depth look at the survey's key findings, highlighting that 69% of companies are not seeing returns on their technology investments in supply chain and operations. She explains the primary obstacles, including lack of user adoption, data quality issues, and the challenges of integrating new technology with...
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2927: SAP's Data Sphere: Redefining AI and Data Management
The Tech Talks Daily Podcast
Are you ready to explore the future of data and AI? In our upcoming episode of Tech Talks Daily, I am thrilled to welcome Irfan Khan, Chief Product Officer at SAP, to discuss SAP's groundbreaking data and analytics portfolio, particularly the new SAP Data Sphere offering. Irfan brings a wealth of experience and insights, starting from his early interest in technology inspired by his father to his formative computing experiences with the BBC Micro and Amstrad CPC 464. His journey from CTO at Sybase to various sales roles at SAP has given him a unique customer-centric...
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2926: Sustainable Data Destruction: Keeping Devices Out of Landfills
The Tech Talks Daily Podcast
How secure is your data really? In this episode of Tech Talks Daily, I sit down with Rocco D'Amico, founder of Brass Valley, to explore the hidden threats and innovations in data security and management. Brass Valley began with a focus on data security for data centers and has since evolved into a leader in search engine optimization and data destruction innovations. Rocco sheds light on the often-overlooked danger of embedded data in off-network and end-of-life devices, explaining how even wiped devices can harbor hidden data that poses significant security risks. He discusses the importance...
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2925 Unlocking Startup Potential: Driving Product Adoption and Retention
The Tech Talks Daily Podcast
Are you an aspiring entrepreneur looking for insights on how to navigate the tech startup world? In our latest episode of Tech Talks Daily, I had the pleasure of interviewing Luke Diaz, the founder of DBT Ventures, an angel investment fund dedicated to supporting underrepresented founders. Luke brings a wealth of experience leading customer success teams and has been instrumental in helping several startups scale from single-digit millions to over $100M in ARR. In our conversation, Luke delves into the challenges and opportunities for startups seeking funding. He shares...
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2924: The Tech Tag Team: WWE and Cisco's Networking Power Play
The Tech Talks Daily Podcast
In today's digitized age, the spectacle of live entertainment isn't just about the Wrestlers, but equally about the seamless technological orchestration that happens behind the scenes. On this episode of Tech Talks Daily, we meet Ralph Riley, Director of Broadcast IT Systems at WWE, a man whose career has seen him evolve from an IT intern to a key player managing the nerve center of WWE’s broadcasting operations. Ralph's journey through the ranks of WWE offers a fascinating glimpse into how critical network management and cybersecurity are in ensuring that millions of viewers receive...
info_outlineHow is technology revolutionizing the way we provide mental health support to LGBTQ+ youth? In this special episode of the Tech Talks Daily Podcast, I sit down with Emmett Troxel, Director of Contact Center Technology at The Trevor Project, during the Genesys Xperience 2024 CX event in Denver, Colorado.
With over 25 years of expertise in contact center operations, specializing in IVR, Interaction Routing, Workforce Management, and Automation, Emmett brings a wealth of experience to their role as the Director of Contact Center Technology at the Trevor Project. He is dedicated to leveraging technology for good, helping end suicide among LGBTQ+ young people.
The Trevor Project is the world's largest suicide prevention and mental health organization for LGBTQ+ young people, and Emmett shares how they are leveraging cutting-edge technology to save young lives.
Emmett discusses the imperative for The Trevor Project to evolve its services from more than a dozen vendors to an all-in-one platform, enhancing their ability to support the LGBTQ+ community and manage their unique staffing needs. Emmett delves into the challenges and successes of managing a diverse workforce of full-time staff and thousands of volunteers, highlighting the importance of formalized training, real-time supervision, and the right mix of skills for both voice and digital interactions.
Throughout the conversation, Emmett provides valuable insights into how The Trevor Project is integrating new technologies, including soon-to-come social media platform integrations, to extend their reach and effectiveness. He shares the transformative impact of these advancements on their 24/7 phone lifeline, chat, and text services, as well as TrevorSpace, the world’s largest safe space social networking site for LGBTQ youth.