2902: The Tech Enhancing The Trevor Project’s Lifeline for LGBTQ+ Youth
Release Date: 05/20/2024
2342: Cisco - How Customer Experience Can Drive Business Innovation
The Tech Talks Daily Podcast
In this episode, we sit down with Harry Caldwell, the dynamic leader of the CX Americas organization at Cisco. Recorded live at Cisco Live, this conversation uncovers the human side of technology and explores how a focus on customer experience (CX) can drive innovation and business success. Harry Caldwell shares his journey from his early days in North Carolina, through a 23-year tenure at Microsoft, to his current role at Cisco, where he leads a team of 4,400 professionals across the U.S., Canada, and Latin America. His passion for enabling people to do their best work shines through as he...
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2341: LunarCrush - Is Social Media Data the Key to Crypto Success?
The Tech Talks Daily Podcast
In this episode, we dive into the fascinating journey of Joe Vezzani, the visionary co-founder of LunarCrush, a leading social media analytics firm in the crypto space. From his background in finance and advertising to the inception of LunarCrush in 2017, Joe's story is one of innovation, resilience, and foresight. We'll explore how LunarCrush aggregates social media data to offer investors valuable insights into crypto, stocks, NFTs, and other markets. Joe shares how the company weathered the 700+ day crypto bear market, pivoting to a subscription model and launching a groundbreaking...
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2940: Scaling Success: Strategies for CTOs and VPEs
The Tech Talks Daily Podcast
Have you ever wondered how to build a work culture that fosters high performance and innovation? In today's episode, we're joined by Francis Lacoste, an expert in engineering leadership coaching. Francis has dedicated his career to helping CTOs and VPs of Engineering at tech startups develop amazing work cultures and high-performing teams. Drawing on over 25 years of experience in the open-source and cloud developer tools industry, Francis shares his journey from being a Senior Director at Salesforce to becoming a sought-after coach for tech leaders. We dive into the "inner game" of...
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2939: Confidential Computing: Elevating AI and ML Security in the Cloud
The Tech Talks Daily Podcast
In a digital age where enterprises are tasked with protecting an extensive network of data, traditional methods of safeguarding sensitive information often fall short. Static, rules-based models for detecting data breaches rely heavily on the quality of training data, leaving gaps in security. How can organizations bolster their defenses against ever-evolving cyber threats? In today's episode of the Tech Talks Daily Podcast, we are joined by Shamim Naqvi, CEO of SafeLiShare Inc., to explore the transformative potential of Secure Enclave technology in the cloud, also known as Confidential...
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2938: How Technology is Empowering the Visually Impaired With Employment Opportunities
The Tech Talks Daily Podcast
How does an organization transform the lives of individuals living with vision loss? In this episode, I sit down with Kyle Johnson, President & CEO of Lighthouse Central Florida, to uncover the remarkable story behind their mission to empower people who are blind or visually impaired. Since 1976, Lighthouse Central Florida has provided comprehensive, vision-specific rehabilitation services, ensuring that thousands can live productive, independent lives. One of the highlights of our conversation is the groundbreaking partnership between Lighthouse Works, the business processing...
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2937: From Complexity to Clarity: Zscaler’s Guide to Navigating NIS2 Regulations
The Tech Talks Daily Podcast
What does true cyber resilience look like in the face of evolving regulations? In today's episode, we're joined by Marc Lueck, CISO EMEA at Zscaler, to unpack the complexities and nuances of cybersecurity in a regulatory landscape that continues to challenge organizations globally. As we edge closer to enforcing directives like NIS2 and DORA, understanding the intersection of technology, compliance, and strategic foresight has never been more imperative. Marc will delve into Zscaler's upcoming regulations campaign and the insights from their comprehensive whitepaper, which will launch in...
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2936: Revolutionizing Mobile Security with Metalenz
The Tech Talks Daily Podcast
Today on Tech Talks Daily, we're diving into the world of cutting-edge technology with Rob Devlin, co-founder and CEO of Metalenz. This pioneering company, spun out of Harvard, is reshaping how we think about optics in technology with their groundbreaking meta-surface optics. Metalenz has introduced a revolutionary flat lens technology that manipulates light much like traditional curved lenses but on a nanostructured surface. This innovation allows for multi-lens stacks to be collapsed into a single flat optic at a semiconductor scale, drastically reducing size and cost while enhancing the...
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2935: How Ahead is Unleashing the Power of Enterprise Automation and AI
The Tech Talks Daily Podcast
Today's episode of Tech Talks Daily features Will Huber, Office of the CTO at Ahead. .AHEAD specializes in several crucial areas such as Cloud Platforms, Digital Engineering, Data & Analytics, Next-Gen Data Center, Enterprise Automation, and Integrated Security, which are fundamental for organizations to excel in today's digital era. Will, who has a rich background as the former CTO of CDI—a company recently integrated into AHEAD to bolster its market-leading capabilities—shares insights from his extensive experience in the technology consulting sphere. As he speaks to us while...
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2934: Can Technology Revolutionize Traditional Laundry Services?
The Tech Talks Daily Podcast
In today’s episode, we delve into the innovative world of Rinse, a mobile-first solution transforming the traditional laundry and dry cleaning industry. We are joined by Ajay Prakash, CEO and Co-Founder of Rinse, to explore how their technology not only enhances customer convenience but also supports local laundromats and promotes fair employment practices. Founded in 2013, Rinse was born out of a desire to remove the friction from a chore that everyone dreads—laundry. Ajay and his co-founder, James, began testing the concept with just 11 friends, quickly realizing the potential to make a...
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2933: Balancing Innovation and Cybersecurity at SoFi Stadium and Hollywood Park
The Tech Talks Daily Podcast
What steps are necessary to secure a state-of-the-art sports and entertainment venue like SoFi Stadium and Hollywood Park against ever-evolving cybersecurity threats? And how can such measures be balanced with providing a seamless experience for millions of visitors each year? Joining me today to answer these questions is Dwayne Robinson, Head of Cybersecurity at SoFi Stadium and Hollywood Park. I met Dwayne on the show floor at Cisco Live, and we quickly got into a fascinating discussion about the unique challenges and solutions involved in securing a high-profile venue. SoFi Stadium and...
info_outlineHow is technology revolutionizing the way we provide mental health support to LGBTQ+ youth? In this special episode of the Tech Talks Daily Podcast, I sit down with Emmett Troxel, Director of Contact Center Technology at The Trevor Project, during the Genesys Xperience 2024 CX event in Denver, Colorado.
With over 25 years of expertise in contact center operations, specializing in IVR, Interaction Routing, Workforce Management, and Automation, Emmett brings a wealth of experience to their role as the Director of Contact Center Technology at the Trevor Project. He is dedicated to leveraging technology for good, helping end suicide among LGBTQ+ young people.
The Trevor Project is the world's largest suicide prevention and mental health organization for LGBTQ+ young people, and Emmett shares how they are leveraging cutting-edge technology to save young lives.
Emmett discusses the imperative for The Trevor Project to evolve its services from more than a dozen vendors to an all-in-one platform, enhancing their ability to support the LGBTQ+ community and manage their unique staffing needs. Emmett delves into the challenges and successes of managing a diverse workforce of full-time staff and thousands of volunteers, highlighting the importance of formalized training, real-time supervision, and the right mix of skills for both voice and digital interactions.
Throughout the conversation, Emmett provides valuable insights into how The Trevor Project is integrating new technologies, including soon-to-come social media platform integrations, to extend their reach and effectiveness. He shares the transformative impact of these advancements on their 24/7 phone lifeline, chat, and text services, as well as TrevorSpace, the world’s largest safe space social networking site for LGBTQ youth.