Building Evidence Based Trust for AI Agents With Vijil
Tech Talks Daily
What evidence would convince you that an AI agent is ready to make decisions involving employment, money, healthcare, or legal rights? In this episode of Tech Talks Daily, I speak with Vin Sharma, founder and CEO of Vijil, about the trust gap preventing many enterprise AI agents from progressing beyond proof of concept. Vin has spent approximately 30 years building software across security, operating systems, open source, cloud computing, machine learning, and AI. His previous work includes leading engineering at Amazon SageMaker and helping develop 11 AWS AI services. He argues that AI agents...
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Securing Mobile Work Without Putting Data on the Device With Hypori
Tech Talks Daily
What if employees could access sensitive business applications from personal phones without storing company data on those devices? In this episode of Tech Talks Daily, I speak with Jared Shepard, CEO of Hypori, about virtual mobile infrastructure, BYOD security, employee privacy, zero trust, and the growing mobile threat created by AI. Jared’s personal story deserves attention in its own right. He describes himself as a former homeless high school dropout who joined the Army, discovered an aptitude for IT, and applied what he learned to difficult technology problems in Iraq and Afghanistan....
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Turning Payment Terms Into Strategic Working Capital With Calculum
Tech Talks Daily
Could your company be paying suppliers earlier than its competitors and unintentionally financing their advantage? In this episode of Tech Talks Daily, I welcome back Oliver Belin, co-founder and CEO of Calculum. Our previous conversation took place around ten years ago when Oliver was working with the Marco Polo Network and blockchain was attracting attention across trade finance. His latest venture concentrates on working capital, payment terms, and the role of AI in supplier negotiations. Oliver explains why working capital has moved higher on the agenda for procurement, treasury, and...
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Could Disease Chemistry Help Treat the Brain With Enabled Therapeutics
Tech Talks Daily
What if the chemistry created by neurological disease could help activate medicine precisely where it is needed? In this episode of Tech Talks Daily, I speak with Sara Isbell, neuroscientist and co-founder of Enabled Therapeutics, about a proposed approach to one of medicine’s most stubborn problems: delivering effective drugs to diseased brain tissue without exposing healthy areas to the same activity. Sara explains how the blood-brain barrier prevents many promising compounds from reaching the brain. When drugs do enter, they may spread across healthy and diseased regions alike, creating a...
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Preparing Unstructured Data for Enterprise AI With CTERA
Tech Talks Daily
Could the real reason enterprise AI projects remain stuck in pilot mode be hidden inside the company’s unstructured data? In this episode of Tech Talks Daily, I welcome back Oded Nagel, CEO of CTERA. We discuss why enterprise AI success depends on the condition, location, permissions, and business value of the data sitting underneath models and agents. Oded defines AI-ready data as information that is searchable, classified, and permission-aware. Many enterprises have petabytes of files distributed across offices, edge locations, legacy network-attached storage, and cloud platforms. Before...
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Quillbot on How Is AI Changing the Way People Think at Work
Tech Talks Daily
What happens to the value of human judgment when AI makes execution faster, cheaper, and available to almost everyone? In this episode of Tech Talks Daily, I speak with Eric Wang, Vice President of Product and AI at QuillBot. Eric has worked in artificial intelligence since 2006, with previous leadership roles at Turnitin and Chegg. He now works on AI products used by millions of people to develop ideas, improve their writing, conduct research, and create new forms of content. Eric argues that AI’s workplace impact extends far beyond automation. These tools are changing how people develop an...
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Industrializing AI: How Enterprises Turn AI Into Measurable Business Value
Tech Talks Daily
Has enterprise AI finally reached the point where impressive demonstrations are no longer enough? In this episode of Tech Talks Daily, I speak with Bruce McMahon, Chief Product Officer at CallMiner, about what he describes as the industrialization of AI: the move from experimentation and excitement toward repeatable processes, measurable ROI, better customer experiences, and technology that can operate reliably at enterprise scale. Bruce explains why business leaders are increasingly asking a much simpler question about AI: how is this going to create value? Drawing on CallMiner's experience...
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AI Agent Security: Why Identity and Access Control Matter More Than Guardrails
Tech Talks Daily
What happens when an AI agent is compromised, manipulated, or simply does something nobody expected, but already has permission to access your most sensitive systems? In this episode of Tech Talks Daily, I speak with Geoffrey Mattson, CEO of SecureAuth, about why securing enterprise AI requires businesses to think beyond protecting models and start paying much closer attention to identity, authorization, access control, and what AI agents are actually allowed to do. Geoffrey argues that AI agents present a different security challenge from traditional software. Conventional applications can be...
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Is Your Network Holding Back Your AI? Kentik CEO Avi Freedman on AI Infrastructure
Tech Talks Daily
Companies are spending billions on GPUs, data centers, foundation models, and AI infrastructure. But what happens when the network connecting all of it cannot keep up? In this episode of Tech Talks Daily, I welcome back Avi Freedman, co-founder and CEO of Kentik, five years after our previous conversation. Avi has been operating large-scale networks since the 1990s, including more than a decade at Akamai, and brings a rare combination of founder experience and hands-on knowledge of how the internet actually works. We discuss why network performance is becoming an important factor in...
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What Clarecast Data Reveals About AI and Quiet Restructuring
Tech Talks Daily
Is AI really causing widespread job losses, or are a small number of announcements creating a much larger narrative? In this episode of Tech Talks Daily, I speak with Marvin Pohl, chief data scientist and cofounder of Clarecast, about AI layoffs, quiet restructuring, predictive workforce intelligence, and the responsibility that comes with forecasting company growth. Marvin’s career began in physics and physical chemistry. After completing his PhD in Germany, he worked at Berkeley Lab and UC Berkeley before moving into data science at BASF. He describes how his role changed as generative AI...
info_outlineWhat happens when customer service moves beyond answering questions and starts anticipating needs, coordinating actions, and resolving problems with AI? And what does that mean for the future of the contact center?
In this episode of Tech Talks Daily, I’m joined by Jonathan Barouch, Vice President and General Manager of Contact Center at Zendesk, to discuss the company's vision for the next generation of customer experience following the integration of Local Measure into the Zendesk platform.
Jonathan explains why the contact center is entering a new chapter, where AI is becoming part of every interaction rather than existing as a standalone feature. We discuss the announcements from Relate 2026 and how Zendesk is bringing together customer service, voice, automation, and AI to create a more connected experience for both customers and agents.
A major part of our conversation focuses on the acquisition and integration of Local Measure. Jonathan shares why bringing enterprise voice capabilities into the Zendesk platform creates new opportunities for organisations looking to modernise their contact centres without adding unnecessary complexity. Rather than treating voice as a separate channel, Zendesk is building an experience where every customer interaction contributes to a complete understanding of the customer journey.
We also discuss how AI is changing the day-to-day reality for contact center teams. Instead of replacing people, Jonathan explains how AI can remove repetitive work, surface the right information at the right time, and allow agents to spend more time solving problems that require empathy, judgement, and human conversation.
Looking further ahead, we examine what the future of Contact Center as a Service could look like as AI agents become increasingly capable. Jonathan shares his perspective on how businesses should prepare for this shift, where automation fits alongside human expertise, and why success will depend on creating experiences that customers genuinely value rather than simply reducing costs.
If your organisation is rethinking customer service, investing in AI, or planning the next stage of its contact center strategy, this conversation offers practical insight into where the industry is heading and what business leaders should be thinking about today.
What role do you think AI should play in customer service? Where should businesses draw the line between automation and the human touch?