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Quality thought leadership: more critical than ever?

The Future of the Firm

Release Date: 08/06/2024

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The Future of the Firm

In the latest episode of The Future of the Firm podcast, Dr. Katharina Weghmann, Global ESG Leader within Forensic & Integrity Services at EY, and Nick Jones, Director of Client & Markets Engagement also within Forensic & Integrity Services at EY, sat down with Emma Carroll, Head of Content at Source to discuss why ESG integrity is at a crossroads.  Nick and Katharina shared their insights on the following matters and more:    Many organisations face challenges in clearly defining industry-relevant ESG targets and translating them into actionable initiatives....

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On our latest episode of The Future of the Firm podcast, Dr Jan van de Poll, MD and Founder of Praioritize, caught up with Emma Carroll, Head of Content at Source.  Jan and Emma shared their insights on the following matters and more:    According to Source’s latest quarterly client survey, 98% of consulting buyers believe that generative AI will replace consultants to some extent, with 55% expecting it to do so to a significant degree   Virtual consulting is challenging the established consulting model: Jan argues that while traditional consultants...

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Sebastian Stoeckle, Global Head of Audit Innovation at KPMG, caught up with Emma Carroll, Head of Content at Source, on the latest episode of our The Future of the Firm podcast.   Sebastian and Emma shared their insights on the following matters and more:    Audit today is as important as it’s always been, with its core mission still centred around generating trust in business entities. But the environment in which audit operates is transforming as a result of geopolitical, regulatory, and technological change.   There has been a shift in clients’...

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Kapish Vanvaria, EY Global and Americas Risk Consulting Leader, caught up with Emma Carroll, Head of Content at Source, on the latest episode of our The Future of the Firm podcast.   Kapish shared his insights on the following matters and more:     There have been some big changes in risk services in recent years, including technology innovation, the impact of regulatory changes, and an evolution of client expectations—in particular, clients wanting more sector-specific and personalised solutions.   The sweet spot for risk experts lies in offering...

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Source’s Natasha Campbell, Principal Thought Leadership Consultant, and Nicola Kostrzewska, Senior Consultant, caught up with Emma Carroll, Head of Content, on the latest episode of our The Future of the Firm podcast.  Natasha and Nicola shared the themes and findings from Source’s latest Quality Ratings of Though Leadership report, including:  Being relevant to your target audience isn’t just about making your presence continually felt in the market, but also about showing that you deeply understand your clients’ current and future—even latent—needs. For firms to improve...

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Lesley Uren, Global CEO of Consulting for Korn Ferry, caught up with Emma Carroll, Source’s Head of Content, on the latest episode of The Future of the Firm podcast to discuss where the hot spots and challenges in human capital consulting are today, and where clients’ needs are set to shift in this space.  Lesley shares her insight on the following matters and more:  Volatility in the market for human capital consulting is being driven by large macro factors that are impacting clients’ appetite to invest. This uncertainty is likely to persist, and consulting firms need...

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Michael McMahon, Professor of Economics at University of Oxford, and Fiona Czerniawska, CEO of Source, caught up with Emma Carroll, Head of Content at Source, on the latest episode of our The Future of the Firm podcast to debate the potential impact of President Trump’s policies on professional services via the four global megatrends of deglobalisation, decarbonisation, demographics, and digitalisation.      Michael and Fiona shared their insights on the following matters and more:       The new US government’s protectionist policies are the latest...

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Source’s CEO, Fiona Czerniawska, and Director of Market Trends, Catherine Anderson, caught up with Emma Carroll, Head of Content, on the latest episode of The Future of the Firm to discuss trends and opportunities for consulting firms in 2025.  Fiona and Catherine share their insights on the following matters and more:  They predict increased demand for technology, risk, and HR & change work—although this may come from different areas of the business to where you might expect.  Clients may initially be interested in AI for specific point solutions, but these...

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Wavestone’s Neil Sharp, Head of Proposition and Go to Market, and Uta Niendorf, ExCom Member and Partner for Digital Customer in Germany, caught up with Emma Carroll, Head of Content at Source, on the latest episode of our The Future of the Firm podcast.    Uta and Neil shared their insights on the following matters and more:    Data collection is central to producing seamlessly integrated touchpoints and creating a frictionless omnichannel experience.  Businesses should not just focus on aspects that deliver immediate revenues like sales and marketing,...

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Ryan Piper, Global CEO at Morison Global, and Fiona Czerniawska, CEO of Source, caught up with Emma Carroll, Head of Content at Source, on the latest episode of our The Future of the Firm podcast.      Ryan and Fiona shared their insights on the following matters and more:    The impact of PE funding on the use of technology in audit firms, in particular looking at how AI can make an impact.  How the time horizons of PE deals have shifted to become more long term as a consequence of market volatility, and whether this shows any signs of...

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More Episodes

Fresh from the publication of Source’s latest Quality Ratings of Thought Leadership report, Natasha Cambell, Principal Thought Leadership Consultant; Nicola Kostrzewska, Thought Leadership Consultant; and Emma Carroll, Head of Content, get together to debate today’s big thought leadership trends.

They also discuss exactly how firms can improve the differentiation, appeal, resilience, and action-driving capability of their material. 

 

Natasha and Nicola discuss the following matters and more: 

 

  • Thought leadership has long been considered essential to driving awareness of a firm’s brand. However, Source’s research shows that it is also integral to the whole lifecycle of the firm-client relationship.  

  • Thought leadership has come a long way since the one-time-only launch of the doorstop report, where 80% of investment and effort was put into producing the thought leadership and only 20% on activating it. A more even split is now needed.   

  • Changing customer behaviours are shaping thought leadership. More content is being consumed on the move and clients want short, sharp resources. This is changing how thought leadership is produced and governed. Collaboration across a firm is key. 

  • Though leadership quality scores are at their highest ever this year. Challenger brands have worked harder on all dimensions of quality, and against this background, appeal and resilience have started to become non-negotiable hygiene factors  

  • Thought leadership is distinguished from its “poorer relation” content marketing by a strong dataset. We look at what else sets it apart. 

  • Prompting action is, once again, where thought leadership often falls short. Firms have some good ideas in this space but fail to apply them consistently.  

 

If you enjoyed this conversation, don’t miss our sister podcast, Business Leader’s Voice. In a recent episode, we talked to Jason Maude of Starling Bank about what a tech-first business wants from consulting firms.