004 - The Poppin Joe’s Story: Building a Business on a Shoestring Budget
Release Date: 11/25/2016
Lessons From the Trenches – A Follow up conversation with Brewability Labs
Autism Advantage
Brewability Lab has been open for just over a year. Tiffany’s employees have experienced incredible growth since then, thanks in large part to the systems she has set up to facilitate the process. For example, there are braille labels on the bar taps so that a bartender who is blind can function at his best.
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Diversifying Impact – A Follow up conversation with the Chocolate Spectrum
Autism Advantage
Since our last conversation, there has been a huge change in the training side of things. Valerie Herskowitz explains that she has mostly just gone with the flow with the business, following the opportunities that presented themselves, instead of having a huge long-term master plan. She explains in this conversation that it occurred to her that they should see if the coffee industry could possibly be something that would work for individuals with autism.
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Growing Smart – A Follow up conversation with Katie’s Snack Cart
Autism Advantage
Tom D. sits back down with Wendy Kohman, the founder of Katie’s Snack Cart. Wendy talks about how she’s taken what started out as a side business for her daughter Katie, to a business that has grown to employing 6 total staff, across 9 clients.
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Marketing, Marketing, Marketing
Autism Advantage
One important thing we’ve noticed that we’re lacking is continually engaging with our community and customers, and telling our story. We realized that, while many of our customers understand exactly what our company does, there are quite a few who had no idea. This was our fault for not being clear and outgoing enough with communicating our story. We decided to do this through digital marketing instead of opting for standard car wash marketing techniques, such as door hangers or printouts.
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Typical Staffing Needs – Recruiting Training Deploying
Autism Advantage
Now, moving into the second half of the season, we’re ready to talk about the other 20% of our staff -- the employees who don’t have autism. These employees are incredibly important to the overall structure of the organization. They navigate the communication, explain the service, and set expectations. While they’re vital to our organization, it can be challenging to find typical people who want to work at a car wash and see the work as an opportunity to grow and have impact.
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2nd Store Open – Frontlines from 1st week
Autism Advantage
Now that we’ve finished up the first week of operations with both stores running, we’re ready to talk about how things went! Instead of putting all the new employees in the new location, we knew it was vital to have a mix of experience levels. We moved about half of our experienced employees to the new location, so each of the two locations is now staffed by half experienced employees and half new employees.
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Hired! - Integrating Candidates into Live Shifts
Autism Advantage
So far this season, we’ve talked about some of our plans for the second location, our big day full of dozens of interviews, and our pre-training process. In that process, as we discussed in the last episode, candidates needed to successfully complete a specific task three times in a row with a time limit. Those who were successful moved onto the next step: being offered a job!
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Almost Employed - Passing Pre-Training
Autism Advantage
We recently hosted our big day of interviews. We had close to a hundred candidates show up. Twenty of these didn’t have autism, and four were unsuccessful in the interview process for various reasons, but we ended up with over 50 qualified candidates who moved onto the next step, our pre-training process.
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Goal 80% Employees with Autism - Post Interview Results
Autism Advantage
We are preparing for a big event: a day of hosting around a hundred candidates in the search for the perfect people to increase our staff and allow us to open our new location. In this episode, we’ll talk about how that interview process went.
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Doubling in Size – The Pre-Recruiting Plan
Autism Advantage
We run Rising Tide Car Wash, which employs several dozen fantastic people with autism. This isn’t a charity, though; we encourage independence and growth by expecting everyone who applies to be able to pull their weight, and we’ve seen great success already.
info_outlineWelcome to the Autism Advantage podcast! I’m your host, Tom D’Eri, the COO and co-founder of Rising Tide Car Wash. In case you’re not familiar with what we do, we employ a fantastic team of individuals with autism, allowing us to empower our staff while offering a fantastic experience to customers. We believe that individuals with autism are an incredible untapped resource for many business, and this show is dedicated to proving that employing these people can create real competitive advantages.
Ray Steffey, along with his son Joe, founded Poppin’ Joe’s Gourmet Kettle Korn. We’ve had the opportunity to share Ray’s story quite a bit in our Awakening the Autism Entrepreneur workshops, and the reason behind the company really resonates with the people who have come. As you’ll hear in this episode, the company’s story begins when Joe was in high school. Ray was told that Joe has no attention span, can’t say on task, would probably never hold a job, and would likely live in a group home for his whole life.
When he heard this in April of 2000, Ray knew that he had to prove these predictions wrong. On a cruise to Alaska, he saw a booth with a constant line, and discovered it was selling kettle corn. He watched the process of making and selling the corn, and realized that the multiple tasks involved might be perfect for Joe. They bought used equipment, and on October 1, 2000 -- less than half a year after that fateful conversation at Joe’s school -- they had their first event.
They sold several hundred dollars’ of kettle corn that first weekend, and have been developing their business ever since. Joe became the owner of the kettle corn business in April 2005. Since then, the business has grown so much that he’s selling over $70,000 in popcorn every year.
In terms of daily functionality, Joe doesn’t like to repeat one task over and over. The other workers in the business know that Joe is the owner, so when he approaches the station where they’re working (such as the bagging station), their job is to go to the station he just came from (such as the mixing station).
You’ll also learn in this episode how Joe is able to handle being at large venues with tens of thousands of people even though he doesn’t like being around more than a handful of people at a time, how the business is staying in the family across several generations, Ray’s advice to people who are considering starting a business, and much more!
In This Episode:
[00:58] - Ray talks about why he started Poppin’ Joe’s, sharing the story of the moment he knew that he had to prove people wrong and ensure Joe would have a productive, fulfilling life.
[03:27] - We learn that diving into the business was fairly straightforward because the people who sold Ray the equipment already had dates for sales lined up, so they just had to call the venues and finish getting everything lined up.
[04:46] - Ray talks about where the funding for Poppin’ Joe’s came from, and how successful the business is today.
[06:32] - Going into the process, did Ray think the business would definitely succeed? Did he know that Joe would gravitate toward the work? As Ray answers, he shares some information on the practical details of how the business runs.
[07:48] - Joe doesn’t like to be around a lot of people, and tends to disappear at family gatherings, for example. Ray talks about how this has played out when the business has been at a festival with thousands of people.
[09:26] - Tom points out that Ray couldn’t have known for long that this was going to be the path for Joe, since he only discovered kettle corn during that trip to Alaska. At what point did Ray figure out that this was what they would do for Joe?
[11:30] - We learn about how Ray helps Joe make the connection between the work he does and the positive things he gets to do with the money he earns.
[12:17] - Joe is 30, and his parents are in their 70s. They put the word out that they’re looking for a co-owner for the business to ensure it moves forward once Ray and his wife aren’t able to be as actively involved, and now their oldest grandson has indicated interest.
[13:50] - Tom shares his perspective on involving multiple generations in an autism-involved business, and making it endure.
[13:38] - What would be Ray’s advice for people who are looking to start a business?
[16:38] - Tom points out that what Ray is describing is a full and fulfilling life, and the ideal small business entrepreneur’s lifestyle.
[17:50] - We hear Tom’s thoughts on Ray’s point about feeling like ordinary folks who decided to do something and ended up going on a great journey.
[19:37] - How would Ray advise somebody who wants to figure out what their son or daughter with autism is interested in, with the goal of starting a business around it?
[21:59] - Ray lists some ways that listeners can get involved with the business (other than buying their kettle corn!).
Links and Resources:
Poppin’ Joe’s Gourmet Kettle Korn
Poppin Joe’s Kettle Corn on Facebook
Awakening the Autism Entrepreneur
University of Miami-Nova Southeastern University Center for Autism & Related Disabilities